# Page 7 | Atera Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Atera the right ITSM solution for you? Explore 448 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144309/Atera/reviews --- Atera 4.5 (448) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Page 7 - Reviews of Atera ## Showing most helpful reviews Showing 151-175 of 448 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Elisa Q. Web designer marketing Marketing and Advertising Used the software for: 6-12 months ### "Ottimo se si dispone di budget" April 7, 2024 4.0 Abbiamo deciso di provare , il costo al mese supera i 100€ ma il servizio è veramente buono, nonostante alcuni momenti di lentezza, ma non so se dipende da noi, stiamo cercando di capirlo. Riusciamo tenere sotto controllo i server dei clienti in tempo reale, inoltre riusciamo a connetterci da remoto. Configurazione semplice Pros controllo da remoto, notifiche real time... riesci a tenere tutto sotto controllo in tempo reale. ottima gestione ticket, configurazione semplice e "veloce". Cons l'unico svantaggio potrebbe essere il prezzo poco accessibile a tutti, ma se si ha bisogno di questo tipo di software si sa che bisogna spendere. Inoltre a noi ogni tanto è lento. Review Source Sahil C. Associate Education Management Used the software for: 6-12 months ### "Excellent RMM and MSP software" May 26, 2024 3.0 During the software deployment is becomes easy to integrate the software in all the systems at once. Pros 1\. Its a good software for remote access tools 2. It helps in simultaneous deployment of software across systems 3. It also has it very own mobile app which facilitates ease of access Cons 1\. The cost factor is not good looking at the features it provides 2. The customer service is not satisfied 3. There is no training material provided there should be something like live training sessions. Review Source MC Mike C. Owner/CEO Information Technology and Services Used the software for: 1-2 years ### "Atera Review from Emulous Communications" December 19, 2022 4.0 It's been ok. It does become more costly than you think, pretty quickly. Would be nice if you have a lower tier price for a user that has access only to his domain. Pros Simplicity. It's pretty easy to use and intuitive. Easy to find ways to fix issues within itself. Cons The helpdesk and PSA portion leave a lot to be desired. Alternatives considered [ConnectWise RMM](https://www.capterra.com/p/239557/ConnectWise-RMM/) Reason for choosing Atera Pricing Review Source Response from Atera December 22, 2022 Hi Mike, Thanks for taking the time to review our platform. So glad to hear that you find Atera to be simple and intuitive. It is great. that you can fix issues within the platform, and be more proactive instead of reactive. If you have specific feedback regarding the PSA portion, please leave your requests on our features board. Alternatively, you can reach out to success@atera.com. AM Aung M. System and Network Engineer Information Technology and Services Used the software for: 2+ years ### "The reasonable Price with Great Services and Features " December 14, 2022 5.0 \- It is a very great feature with reasonable price Pros \- Easy to setup onboarding client pcs - Convenience to configure Patch Management- Ticketing is a bonus for MSP business- Cons \- Less likely there are cons for this software Reason for choosing Atera Just checking the product quality and pricing Review Source Response from Atera December 22, 2022 Hi Aung, Thanks for reviewing our platform. Happy to hear that the onboarding is very easy, and you make use of the all-in-one for patching and ticketing. Although it is great you don't have any cons right now, if you ever encounter any issues, please reach out to support. Hope you continue to find Atera essential to your MSP needs! CG Carmi G. President Computer & Network Security Used the software for: 2+ years ### "Atera helps us help our clients" December 19, 2022 5.0 We are happy overall with . it really suits our purposes Pros We utilize the remote support and file sharing to connect to our clients and help the mon a daily basis Cons We could use some better reporting. The only option for cleaning out computers is either 30 days or a year Alternatives considered [Zoho Social](https://www.capterra.com/p/159351/Zoho-Social/) Switched from [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) cost Review Source Response from Atera December 22, 2022 Hi Carmi, Thanks for taking the time to review Atera. Great to hear that Atera is helping you serve your clients, by using remote support and file sharing. If you are interested in more reports, you can find advanced reporting on our 2 higher subscriptions. For more info, please reach out to success@atera.com. EW Elijah W. IT Engineer Information Technology and Services Used the software for: 1-2 years ### "Perfect RMM for small ITSP & MSP's" October 12, 2021 4.0 Good overall experience with ease of use. Would like more custom reports or the ability to perform customer reports by being able to select certain variables whilst not being constrained by the builtin reports Pros The Cost is almost unchallenged & very easy to implement. Got some good reports built in and allows easy monitoring of snmp devices & other agent installed devices. Cons Limited reporting when compared to the competitor and limited network features for monitoring. SNMP Interface for adding SNMP Devices is good but sometimes can be a little confusing. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[N-sight RMM](https://www.capterra.com/p/163344/N-sight/)[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Reason for choosing Atera Mainly cost was the deciding factor due to it being the first RMM we wanted to introduce so couldn't justify stupid costs for something that may not end up being used. Review Source PC Paolo C. Owner/technician Information Technology and Services Used the software for: 6-12 months ### "Great value for money" December 22, 2020 5.0 Just one word: great. I arrive in the morning, I go in the global devices seen and I immediately have the day organized. Just seconds. Alarms are in real time nd highly configurable. Thank you. Pros Simple, I love the way I can have everything at a look; RMM with small customers is critical for us. The way we can check, manage remotely machines (desktop but also scripts and commands) is all we really need. Integration is good also. And, the live chat is something great. We had Solarwinds RMM for many time. Yes, the product is more comprehensive and granular, but it's really too much for us and the cost is.... well, not sustainable. Cons At a first glance the seen is more similar to a videogame than to a professional product, but it's functional enough. It's the worst aspect of this wonderful software, but also the only one not completely convincing. I think that a more functional seen option should have offered to customers. Alternatives considered [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[Datto SIRIS](https://www.capterra.com/p/148228/Datto/) Reason for choosing Atera More user friendly Switched from [N-sight RMM](https://www.capterra.com/p/163344/N-sight/) Too expensive. Review Source RH Robin H. Owner / Consultant Information Technology and Services Used the software for: 6-12 months ### "Cyber Factory MSP" May 13, 2021 4.0 Love it Pros Ability to manage user devices in the network Cons Sometimes the navigation is not as intuitive as it could be, but I always get to the options I am looking for. ability to add SNMP products - routers, wi-fi access points, switches etc. Alternatives considered [N-sight RMM](https://www.capterra.com/p/163344/N-sight/)[SolidWorks Enterprise PDM](https://www.capterra.com/p/92707/SolidWorks-Enterprise-PDM/) Reason for choosing Atera Cost Review Source FN Flora N. Senior Accountant Information Technology and Services Used the software for: 1-2 years ### "The Thorough and Ponderable Remote monitoring Tool." November 19, 2023 5.0 The ticketing system is easy to use.The software offers a very easy to use interface, userfriendly and easy to configure. Pros It is easy to exchange files with the software. We can monitor more than one devices simultaneously. It has an easy to use interface. The customer service is the best. Cons It has been well so far and no problems experienced with the software. Review Source Response from Atera November 22, 2023 Hey Flora, It's fantastic to hear that Atera has been meeting your needs so effectively! We're thrilled that our customer service has made a positive impression on you. Your satisfaction is our priority, and we're dedicated to providing the best support possible. While it's great to hear that you've had a seamless experience with our software so far, should you ever have any suggestions, questions, or encounter any new needs in the future, please feel free to get in touch. Your feedback helps us maintain and improve our service standards. Thank you for choosing Atera and for sharing your positive experience! DM David M. Director Information Technology and Services Used the software for: 2+ years ### "Software Use" December 14, 2022 5.0 We utilise as our everyday tool for end user support and network management Pros Easy to use and ease of deployment. Mobile device accessibility Cons More filtering options for reports, better functionality for domain environments Reason for choosing Atera Costing was probably the main factor Review Source Response from Atera December 15, 2022 Hi David, Thanks for leaving us a review! So happy to hear that you find Atera easy to use and cost-efficient. I invite you to check out our new reports available for more filtering options, and I hope you find functionality for domain environments improving. Thanks for being a valued Ateran! SK Sean K. IT Manager Financial Services Used the software for: 1-2 years ### "Quick Deployment, Easy To Use, Missing Some Reporting Features" September 29, 2021 5.0 Overall it is a massive improvement over Manage Engine products we were using although we miss the deeper customization features we had. Pros Its simple to use, remote management and software deployement works most of the time and Cons It is less customizable than other software. I'd like to be able to customize my device dashboard for example, run reports based on who is using what features (such as Work From Home) and be able to turn off the features that are clearly for resellers rather than people managing one company. Switched from [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) Product was not keeping up with new advances Review Source DW Davis W. Digital social media Marketer Information Technology and Services Used the software for: 2+ years ### "Our Damned and Ostentatious IT Monitoring system. " November 16, 2023 5.0 We love the fact that With the toolwe can monitor more than one devices at no any extra costs. Pros Efficient server monitoring. It helps us attend to our network issues so quickly. We can monitor more than one device simultaneously at no extra costs. The interface is easy to use. Cons So far so good ,it has not given us a reason to dislike. Review Source Response from Atera November 22, 2023 Hey Davis, We're delighted that our interface has contributed to an easy and efficient experience for you! The ability to quickly address network issues and monitor multiple devices simultaneously without additional costs is exactly what we aim for. We're thrilled that Atera has met your needs without giving you any reasons for discontent. We're delighted that our interface has contributed to an easy and efficient experience for you. VR Verified Reviewer Manager Computer & Network Security Used the software for: 6-12 months ### "Great Platform for MSPs" November 24, 2020 5.0 Pros has been great and my company has been through most all of the big name PSA/RMM combos. It was easy to setup, easy to use on a daily basis, and they are continuing to add features it seems weekly. Lastly, the cost compared to the other guys is so low, I thought there had to be a catch...but there is no catch! Cons There are some automation options for ticketing and RMM that aren't available yet. Alternatives considered [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[N-sight RMM](https://www.capterra.com/p/163344/N-sight/)[Rev.io Billing](https://www.capterra.com/p/25471/Rev-io/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Switched from [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Cost and features Review Source AF Aaron F. DevOps Manager Information Technology and Services Used the software for: I used a free trial ### "Atera is great till you need timely Definition updates and the schedule options are painful." September 11, 2023 2.0 was okay but really didn't hold up to all the marketing hype especially when it potentially introduces a patching delay for Definition updates to your IT environment... Pros The interface is very easy to use and simple, installation in terms of deployment is tidy and even removal will leave a clean machine if you uninstall from the dashboard. Cons The patch management in terms of Definition updates leaves somewhat to be desired especially as the schedule doesn't within the dashboard GUI allow to set hourly unless you wish to sit making a load of schedules one by one which is defeating the point of a simple dashboard. Support were less than helpful which didn't hold up any hope they would even bother logging this as a feature request.Having Definition updates delayed doesn't seem to bode well with claiming to help bolster security if your updates are delayed to just once a day or likely a week which is how I see most MSP and IT setting their patching. Review Source JB Jason B. IT Mgr Transportation/Trucking/Railroad Used the software for: 2+ years ### "Atera" December 15, 2022 5.0 Support on issues and overall operation has been great to use so far. Pros I like the ease of use and the ability to have endless connections to review and use on the platform. Cons The reporting and integration is still getting alot of work and is getting better, but I wish it was more robust. Switched from [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Cost Review Source Response from Atera December 20, 2022 Hi Jason, Thanks for reviewing us! Glad that you find Atera easy to use. Regarding reporting and integrations, we are constantly working to improve these. Continue to stay up to date by reading our release notes as well! Hope Atera continues to help you run your business! AD Adam D. Director, Managed Services Information Technology and Services Used the software for: 1-2 years ### "Great Bang for the Buck!" March 30, 2022 5.0 The scaling based on per technician is the best in the industry. I really like the way this helps an MSP grow. Pros The information related to critical hardware counters and inventory is something that provides immediate value. Cons User assignment doesn't allow for one user to be attached to multiple hardware platforms. We have a number of situations where a client has multiple systems. Alternatives considered [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Atera The per technician billing Review Source Response from Atera August 23, 2022 Thank you for your review and for being a loyal Ateran! Glad to see that you are getting the value for money aka best "bang for your buck" with our all-in-one Remote Monitoring and Management (RMM) solution! Obviously, the unlimited endpoints is also a nice bonus VR Verified Reviewer Owner Information Technology and Services Used the software for: Less than 6 months ### "Atera Review aftera few months of Use" November 7, 2018 4.0 Things have been great. I am a one man shop and even though I have been with a few months now, I still consider myself an onboarding customer. I am no longer taking on new clients as my workload is full, but I do feel that once I am completely switched over, not only will I be more organized, but I will also be saving a lot of money that can be reinvested. Pros The obvious benefit is the pricing model for . I can now add devices and then worry about the billing later as it is not by device. I also like the rate of updates, and the quick access to a live chat support during the day. All of the features I would need daily are there, task manager, service manager, event logs, etc....as well as some nice extras I haven't yet to configure but will soon, like the Help desk agent that provides endpoint chat to your customers with automatic ticket creation. Cons Some things are a little clunky and not as intuitive as they should be, or not yet a 'polished' module and needs some work. Some examples: the event logs are now full of service entries that drown out most useful items, they said there is a way to filter it out, but I have't found a way to stop just Atera entries. Looking for software installed using the reports doesn't allow you generate all software on an endpoint, just where a specific piece of software is installed. Most MSPs (afaik) would prefer to see all software installed, as well as having the ability to look for software, so that they can locate bad things installed. File transfer speed through Splashtop is very slow, but I have other remote tools that don't make this an issue for me. There is very little asset tracking for hardware or software installed as well. You also cannot view software installed on an offline device. Review Source BG Brad G. Solutions Director Information Services Used the software for: 6-12 months ### "Does almost everything we need." December 28, 2020 5.0 Over all I'm really happy with it meets many of our needs and does almost all that we need it too. Also their support has been top notch. Pros offers us a solid foundation for running our MSP business. Atera makes it simple to support our customers with a interface that is easy to manage and use. Cons The business management side could use some work so that we could more easily manage all of our customers products and cost in a single location. Alternatives considered [SYNCRO Web 2 Text Chat Software](https://www.capterra.com/p/142368/SYNCRO-Web-2-Text-Chat-Software/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Atera had the best all around feature set, as well as a simple billing solution that worked well with out budgeting. Review Source MC Michael C. IT Administrator Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "IT Dept. in an MSP tool" December 14, 2022 5.0 Pros licensing model is refreshingly different than most. Paying for the technician rather than the monitored devices means a really efficient and effective team can keep their costs under control while still expanding service. Cons is geared for MSPs but I'm an internal IT department. So, there are some features that tend to distract from some things I'm trying to do. Review Source Response from Atera December 20, 2022 Hi Michael, SO happy that you like our pricing model, and you see the value in the ability to easily scale-up your business. Regarding Atera's MSP platform, we now have a new IT department product that may suit your needs better! Feel free to reach out to support or your personal success manager to get more info! Lucas B. Director Information Technology and Services Used the software for: 6-12 months ### "All in one PSA/RMM tool that has some quirks" November 15, 2023 3.0 Pros like most All in One products is very cost effective, it provides great value and gets most small MSPs 90% there. It has a great feature set and ticks all the boxes for a small MSP Cons Again like most AiO products its doesnt do anything excellent, it does alot of things well. The interface could use some work and the documentation feature is lacking. Review Source Piero O. I.T Manager Computer & Network Security Used the software for: 2+ years ### "Best licensing model for an MSP platform" February 26, 2023 4.0 Pros address all the needs of an MSP, offering a smart licensing model based on technicians insetd of agents. Cons lacks of some feature, if compared with other MSP Platform, but developers are investing to improve it on a regular basis Review Source JD James D. COO Information Technology and Services Used the software for: 2+ years ### "Quality has gone downhill" March 17, 2019 2.0 We have been with since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM! Pros The price point for this product is excellent, if it worked properly. Cons Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way. Review Source Response from Atera February 18, 2021 Hey James, thank you for the honest feedback. As we continued on growing, and expanding our customers list, our old infrastructure was seriously tested, which could have caused performance issues, especially during peak hours. However, since 2019, we have added a new method of pinging agents, a back-up method as well, we have revamped the splashtop reliability and integrations, and we added many more features. In regards to the support experience, since Atera is a browser-based app, browser resets/cleaning the cache can help in several situations. This will obviously not fix performance issues, but it is a common troubleshooting procedure. We invite you to test Atera out again, and see the improvements made since 2019 for yourself, both in reliability, as well as in features. DS Darren S. Sr. Director, IT Real Estate Used the software for: 1-2 years ### "Best software solution I've added in years." September 18, 2023 5.0 It's like adding staff to an IT dept. Pros Having frees up so much time. The ease with which we can fix issues, add functionality, patch applications is incredible. It's as if we have added staff to my department. Don't know how we survived without have Atera. Cons Honestly, cannot think of anything. Only issue is having to clean registry the couple of times the agent has not worked. Review Source RD Robert D. Technology Manager Wholesale Used the software for: 6-12 months ### "Makes my life easy!" December 15, 2020 5.0 Extremely positive. Their support is excellent and they are very willing to listen to feedback. Pros For us it is all about problem alerting and remote management both of which work extremely well for us. I also use (lightly) the patching tools. Cons I still find the patching and scripting tools to be a bit of a bother. My biggest complaint is the patching tool that does scheduling does not seem to pick up machines "after the fact" if they are not online when the schedule fires. The tool itself works well, it is the scheduler that seems to have issues. Switched from [ITarian](https://www.capterra.com/p/185768/ITarain/) iTarian as a product is horribly unfinished. As a "free" product it was tolerable, as a paid for product it is woefully inadequate and almost a joke. , for a wee bit more money , solved all of my problems and then some. I can rely on Atera, always. I could not rely on iTarian. Review Source RS Rich S. President Computer Networking Used the software for: 1-2 years ### "Everything you need to manage your MSP" March 23, 2022 5.0 Im really happy with the product, the functions it provides and the built in integration with a/v, backup, and business management programs. The customer support has been the best part of the experience. They respond immmediately and have always been able to resolve my requests immediately. It is obvious their support staff is well trained , I have never had to be tuned over to another support engineer to fulfill any request . I can't say that about anything other vendor I've dealt with in 23 years. Thank you for that. Pros First , the price is very attractive. It really helps you scale your growth and manage your expenses through out the business growth stage without limitations. Cons If there is a way to deploy 3rd party apps, like in chocolatey but be able to add your own programs? Maybe Im asking too much ? :) Reason for choosing Atera Price. Tried it out, worked well. Was intuitive. Support was available immediately and helped resolve all my issues in minutes. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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