--- title: "Remote Monitoring and Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Remote Monitoring and Management the right Help Desk solution for you? Explore 461 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/144309/Atera/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-30" --- Remote Monitoring and Management 4.5 (461) [View alternatives](https://www.capterra.com/p/144309/Atera/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Reviews of Remote Monitoring and Management Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews JH James H ESG AnalystBusiness Supplies and Equipment, 51 - 200 employeesUsed the software for: 1-2 years. “Atera helped me pull together IT asset data, support tickets, and system activity in one place, which made it easier to prepare internal reports and track progress on compliance tasks.“ December 4, 2025 Sushant T Staff EngineerBuilding Materials, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Atera's main drawbacks stem from operational friction across day-to-day management tasks. While basic onboarding is simple, navigating recent UI changes and setting up custom automation scripts still presents a noticeable learning curve.“ August 18, 2026 Chinedu N IT Support SpecialistInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “It has helped streamline ticket management, patch management, and device monitoring while improving productivity and organization.“ May 14, 2026 BR Bradley R IT DirectorInformation Technology and Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Reporting and customization felt somewhat limited, and there were times where we had to work around the platform instead of it fitting into our processes. As we scaled, those gaps became more noticeable.“ May 4, 2026 Ganapathi G H CEOInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “Patch management feature across OS platforms, Windows, Mac, Ubuntu, and third party application is very good and also it works on agent based so you can save hug capex“ December 13, 2025 AK Alison K Project ManagerMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “In addition, the file transfer functionality within Atera is lacking in that I wish to send a file without initiating a full remote session and thus disturbing the user.“ January 14, 2026 AK Alison K Project ManagerMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “The scripting generally functions properly and the lightweight nature of the agent makes it possible for me to install it on my client's older computers, which they will not upgrade.“ January 14, 2026 KW Kian W Support EngineerInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “The biggest issue for me is the remote access software, which can be unreliable at times.“ June 8, 2026 ## Showing most helpful reviews Showing 1-25 of 461 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ganapathi G H. CEO Information Technology and Services Used the software for: 6-12 months ### "Patch management and cyber security " December 13, 2025 5.0 I can say its a great product and serves the purpose if you are looking for patch management, as well as asset discovery Pros Patch management feature across OS platforms, Windows, Mac, Ubuntu, and third party application is very good and also it works on agent based so you can save hug capex Cons device management feature can be added advantage which is now not available and also network discovery is good but there is no patching feature Switched from [Syncro](https://www.capterra.com/p/207618/Syncro/) there was no support for Ubuntu end point at that time Review Source JK John K. Chief Technology Officer Information Technology and Services Used the software for: 1-2 years ### "Atera allows remote connection (and doesn't blow up immediately)" January 8, 2026 5.0 Atera takes care of the security aspects of the system and I am happy knowing that if one of our employees were to try and steal some of our sensitive information, they would fail miserably. The Intune portion of the product also helps us save money by sending the app to every employee instead of someone having to physically download it onto each machine. Pros Atera allowed me to get into the client's system from anywhere without their system crashing right away. Atera connected to the client's studio workstation and let me edit big after effects files on a small laptop which was amazing. I was glad it did not crash during today's training session and the 2FA did not lock me out of the account either. Cons The price is WAY too much money and it uses ALL my CPU, so everything else is slowed down. I had to go searching through the menus for hours to find where they had hidden the scaling options. I hate that I have to give it both an ID number and a password to login but most apps do not require such hassle. My IT team is able to take care of my computer issues when I am traveling for marketing so I will never be stuck with no way to work or get things done. Switched from [SuperOps](https://www.capterra.com/p/235300/SuperOpsai/) It is slower to reach ROI and did not fulfil my needs. Review Source FS Fabrizio S. Product Engineer Information Technology and Services Used the software for: 1-2 years ### "A Helpful Platform to Manage IT Operations" September 11, 2026 5.0 Atera proves to be a helpful tool that can simplify our workflow. It doesn’t try to cover all the functionality but does a good job of providing a basic set that will save us from doing mundane operational tasks. With proper setup, it will help keep tabs on the systems and solve their issues. Pros Atera is effective in covering all the aspects of monitoring, ticketing, remote access and patch management in one solution. It’s nice to see the complete picture of what happens without switching from one tool to another, and the automation helps manage some mundane tasks. Cons Some advanced settings and features may not be clear to users at first and require more time to understand. More flexibility in integration and reporting would be nice for companies with custom work processes. Review Source KW Kian W. Support Engineer Information Technology and Services Used the software for: 6-12 months ### "Decent product, but remote access needs improvement" June 8, 2026 3.0 My overall experience with Atera has been okay, but not amazing. It does the basics and can help with ticketing, monitoring, and patch management, but the remote software lets it down. For the price, I would expect a smoother and more reliable experience. It is usable, but there is definitely room for improvement. Pros Atera is fairly easy to navigate and has a decent layout for ticket management, patch management, and keeping devices organised. It gives you the main tools you need in one place, and for basic day-to-day IT support it can be useful. Cons The product feels quite average overall. The biggest issue for me is the remote access software, which can be unreliable at times. Connections are not always smooth, performance can feel slow, and it can make supporting users more frustrating than it should be. Some areas also feel like they need more polish. Review Source TS Tom S. Director Information Technology and Services Used the software for: 1-2 years ### "Affordable price, generally a reliable platform" July 19, 2025 4.0 A good choice for small-mid sized IT providers. Integrates with Splashtop, and offers strong remote tools (including remote Powershell). Pros Automated scripts - lets you create scripts for client PC’s, and then deploy them in bulk (i.e. for registry changes, startup scripts etc). Device view shows a list of all assets - and it’s easy to filter them by type or by customer. Cons Can be a little slow to open - the interface itself can take upwards of 30 seconds to load, and it doesn’t render well on iPads. Switched from [Syncro](https://www.capterra.com/p/207618/Syncro/) Cost - Atera offers a good set of features for a reasonable price Review Source Response from Atera August 13, 2025 Glad to hear that Atera’s scripting, asset filtering, and remote tools are helping you manage your clients more efficiently! It’s great to know features like bulk script deployment, device filtering, and the Splashtop integration are making a positive impact. We also appreciate your feedback about loading speed and iPad rendering, these insights are important, and we’ll share them with our product team as we continue to enhance the platform experience. If you’d like to connect with other users or share more feedback, we’d love to welcome you to the Atera Community at https://community.atera.com Your ideas help shape the future of Atera! TB Tonia B. Director of IT Non-Profit Organization Management Used the software for: Less than 6 months ### "Atera Review" April 29, 2025 4.0 Overall, this is a great tool! Almost everything is included under one pane of glass. You pay by the user not the device which is great. It would be my top choice across the board if the AI features were included. Pros What I liked most is how easy this product is to use. It is ready to import your data right out of the box. Cons When adding inventory it can be challenging. The inventory controls can be a bit tricky. They recommend using their pre-configured spreadsheets for importing, however every field must be complete, or it will not upload. Alternatives considered [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[SysAid](https://www.capterra.com/p/107225/SysAid/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Remote Monitoring and Management We chose Atera over other products because it offered what we were looking for in one software. Switched from [Lansweeper](https://www.capterra.com/p/126334/Lansweeper/) We made the switch from LanSweeper to Atera for better support and ease of use. Review Source RR Ruben R. IT manager Information Technology and Services Used the software for: 2+ years ### "Ayer’s & Post Oak Tech" April 24, 2025 5.0 Just for monitoring process was great. Ease of remote into the user. It required a lot of reading to take advantage of it. Pros It was easier to use. It was responsive, no lag whatsoever when connecting to a client. The portal was really clean and adding users/sites was not difficult. Cons Their customer support is not that great. They do not have “on demand” Connectivity. It was difficult to onboard remote clients. Entry costs for small support business was to high. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Remote Monitoring and Management Entry pricing for IT support startups/new businesses Review Source SM Sarah M. Software Engineer. Information Technology and Services Used the software for: 1-2 years ### "Cloud management and remote access to gadgets simplified." January 26, 2025 5.0 It is the best experience we have ever had because deployment was easy and integration with other software products we use in our organization is direct and easy. Pros It is the most appropriate remote control and cloud management software because it has the best cloud management features. It eases cloud management tasks by automating them making the time to spend minimal. Cons It needs to limit the updates to the dashboard because the updates are many hence comprehending to each is a bigger task. Switched from [Action1](https://www.capterra.com/p/180609/Action1-RMM/)[Pulseway](https://www.capterra.com/p/141792/Pulseway/) We found Atera to have the best monitoring features compared to other products and it's simple and easy to use in comparative. Review Source AM Alex M. Product Design Recruiting Business Supplies and Equipment Used the software for: 6-12 months ### "Simple, Organized, and Easy to Work With" September 18, 2026 4.0 It has been quite helpful for me in organizing my routine support tasks. What is the most important, I have got the trace of all my requests and updates without having to look through multiple messages and services. Pros It’s nice to have everything at once in relation to everyday requests. It’s easy to track the tickets, get information about their statuses and the activities within the system in Atera. The interface can be easily understood by those people who don’t use IT daily. Cons Some advanced functions are not that easy to find, you need some time to get used to them. Moreover, I would like to see more possibilities while creating reports. Review Source TS Teerasak S. Integration Service Operation Information Technology and Services Used the software for: 6-12 months ### "A Practical Product for Managing Service Operations" September 16, 2026 4.0 Using Atera has improved my everyday service processes. With everything such as monitoring, remote control, patching, and ticketing in one product, I don’t need to switch between applications unnecessarily. Pros Atera makes it easier to manage devices, service requests, and maintenance all from one interface. The alert system and ticketing help you detect any issues easily and track them effectively without missing any important information. Cons It takes a while to get used to the advanced settings. I’d love to have more ways to customize integrations and reporting according to my service process. Review Source AM Alec M. IT Manager Real Estate Used the software for: 2+ years ### "Amazing RMM and PSA All-In-One!" March 13, 2024 5.0 We were bringing in our help desk internally and not using a MSP. Atera allowed for this to occur with ease! We are now able to manage our endpoints and tickets from our own dashboard. Having multiple different methods for employees to access help, like a KB or even direct chatting, is a huge advantage for us and helped make the transition easier. Pros I love the integration of AI within the ticketing and scripting sides. It make everything easier to do and helps you out whenever you forget that one command to make progress. It makes implementation of maintenence scripts easy and makes you want to get in and start taking care of issues! Customer support is easily accessible as well and can help you out with whatever is needed Cons There are a lot of menus to navigate. This can make it slower to get around until you are fully familair with the platform. Give it time though, it is well worth it! Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Remote Monitoring and Management Ninja is a great RMM and ticketing system but Atera is worlds different. It is so feature rich the learning curve is well worth it. Review Source AS Andrea S. Telecommunication Engineer Telecommunications Used the software for: 1-2 years ### "A comprehensive tool that really understands the professional IT" April 10, 2025 5.0 We have managed to improve the tracking of tickets and communication with users. Pros Atera has just what my company requires and needs to manage IT services in a professional way. I like that it is scalable and customized. The possibility of automating recurring tasks is a great plus, and its remote connection is very secure and stable. Cons Nothing I dislike about this tool, it's sensational Review Source IS Ilham S. IT Programmer Automotive Used the software for: 6-12 months ### "Unified dashboard increased IT effectiveness for us" March 26, 2025 5.0 Pros It is advantageous that we can perform remote access, monitoring and ticketing all in one platform. The alerts are accurate thus minimizing the occurrences of false alarms. Cons It is often seen that when we have a large scale deployment then it affects the interface speed. There should be more advanced tutorials for the knowledge base. Review Source DO Daniel O. Procurement and Warehouse Officer Hospital & Health Care Used the software for: 2+ years ### "Asset Management, RMM and PSA GOAT of 2025" January 9, 2025 5.0 Pros I use Atera on a daily basis at workplace. I like that it combines PSA & RMM tools in one central location. Patch management to keep devices up to date requires zero manual intervention through automation with Atera. Cons Billing and invoicing tools aren’t robust enough on Atera, but I have integrated with QBO mainly for accounting. Review Source RB Ritu B. Computer Facilitator Primary/Secondary Education Used the software for: Less than 6 months ### "Enhancing client relations with its detailed reporting" March 26, 2025 5.0 Pros Atera offers its clients exhaustive reporting and analysis functions that allow identifying critical tendencies in system functioning. The use of detailed reports has enhanced the internal evaluations and customer relations by providing clear satisfaction data.​ Cons Offering fitted reports can be somewhat limiting for the company. A bit more flexibility concerning the generation of the report is possible to help in presenting the data in the suitable manner. Review Source CF Canaan F. Technical Product Manager Chemicals Used the software for: 1-2 years ### "Atera for Efficient IT Management " January 15, 2025 5.0 Atera is more affirmative in creating a robust IT management center. The development of new functionalities gives an increase in productivity. Pros Atera has sustainable IT relating guidelines that helps us command every process and acquire the required results. Atera has collective control mechanisms that creates business security and enhances development. Cons Atera is more attentive in allowing businesses to coordinate all their resources. There is maximum assistance without defects. Review Source SW Saurabh W. Senior Systems Engineer Information Technology and Services Used the software for: 6-12 months ### "Atera: A Powerful All-in-One IT Management Solution" February 14, 2025 4.0 Even though there are few small issues with the interface and pricing, I would definitely recommend Atera to anyone looking for a complete IT management solution. Pros Atera is all in one IT management platform where we can get features like Managed Service Providers, Remote Monitoring Management, Integrated Ticketing System etc. Cons Although Atera has some great offerings and benefits but its UI is not that optimized. Review Source MH Martin H. Purchasing Analyst Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Automation and insights given have led to enhanced efficiency" March 26, 2025 3.0 Pros Incorporating Atera’s AI assistant has brought about a delightful change in automating among my operations. I have benefited from reduced wasted time on issues that could have taken me a lot of time to figure out by myself while the AI comes up with solution.​ Cons I have experienced some discrepancies with its diagnostic results from time to time and they have to be manually checked. Addressing these disparities, could be possible by improving the algorithms that the AI uses in making its calculations. Review Source LL Lucas L. Information Technology Manager Information Technology and Services Used the software for: 6-12 months ### "Lessen downtime and increased confidence of the clients" March 26, 2025 4.0 Pros The real-time monitoring feature has been very important in shifting from a reactive mode of managing IT to a proactive one. Alerts regarding the system problems enable early control actions which helps to avoid the development of critical problems in the system. Cons The alert system sometimes provides false alarms that lead to investigations that are not necessary. Adjusting the sensitivity settings may minimize such cases and increase efficiency of operations.​ Review Source DK David K. Information Technology Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "The Best Cloud-based IT Management System for Remote Monitoring System" January 23, 2025 3.0 Atera is a robust and popular Information technology management platform, and is well suited for both small and medium sized managed service providers and internal business departments. Pros Atera integrates critical Information Technology management tools such as helpdesk, Remote Monitoring Management into a single, unified platform. This helps remove the need to manage numerous independent systems, simplifies workflows, and boosts overall productivity. Cons Atera has less customization choices since this can be disadvantages for organizations with extremely specific procures or reporting requirement. Review Source VR Verified Reviewer Jr Business Analyst Information Technology and Services Used the software for: Less than 6 months ### "Simple and affordable, to the point." January 25, 2025 3.0 It is quite good because it includes remote access and PSA so there's not much need for other tools and is cost-effective too. Some features are overwhelming. Pros It is quite easy to get used to it. The best part is that you can manage many devices with very little cost. Also, it does have AI integration which is kind of effective and is usually not present widely in other software. Cons There are a bit of limited integration options available. It needs to be re-run for patch deployment tasks. Another noticeable thing is sometimes the tickets duplicate on their own. Review Source DK Devendra K. Software Testing Manager Information Technology and Services Used the software for: 1-2 years ### "The best Rmm , Atera!!" November 27, 2024 4.0 My overall experience is Amazing iam enjoying it alot . They are headed into right direction and they are working hard to evolve with time and they are updating the System time to time which is a great thing. Iam a user of Atera from last 2 years and its User interface and customer service is amazing and iam not facing any issues with them so far, great Company provided me all the support i needed. Pros They are the best providers for Remote management and monitoring And iam totally impressed with the support and the service they are providing. Mainly the thing i like the most is the security they provide to acess the accounts and The rapid response we have got from their commercial team and Support team . Cons Ticketing system is laking alot , including Scheduling it. Its a growing platform but they should improve this Review Source TT Tyler T. IT Manager Information Technology and Services Used the software for: 2+ years ### "Atera is an awesome product for business remote support" November 27, 2024 5.0 Works great when needed and rarely has any issues that prevent remote access. Pros Patch management to do OS and software updates. Cons Price point is alot higher than most competitors Review Source CK Collins K. Account Manager Oil & Energy Used the software for: 6-12 months ### ""Recommended tool for all."" November 17, 2024 5.0 Perfect tool that fits perfectly in today's regime. What a system Atera is. Pros Apparently the platform is up-to-date with easy to learn features. It keeps us updated in our organisation in both today's world and perhaps fits perfectly. All our systems easily integrate and collaborating perfectly. The interface is simple and easy to learn. Cons Am having a great experience so far. I easily keep track on every ongoing process. Review Source IP Issac P. Senior Engineer Automotive Used the software for: 6-12 months ### "A seamless Remote connection tool" October 31, 2024 4.0 Atera is a reliable RMM that offfer reliable remote connections and supports integration with anydesk. Also, the dashboard is very helpful as it gives an overview of all the connection requests,time spent in each session etc Pros Atera offers seamless integration with Anydesk which I have been using for connecting to high configuration remote machines which I use for executing certain memory intensive program exe files. Cons Currently the mobile app doesnt support remote connections.This is a feature which should be released in the new updates Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.