--- title: "Atera Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Atera Software - reviews, pricing plans, popular comparisons to other Remote Support products and more." source_url: "https://www.capterra.com/p/144309/Atera/" page_type: "product" language: "en" --- # Atera Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Atera ## What is Atera? Atera’s Remote Support enables IT teams and MSPs to quickly connect to endpoints via built-in integrations with AnyDesk and Splashtop, or third-parties like TeamViewer and ScreenConnect. Troubleshoot issues, deploy updates, and maintain control from anywhere. Secure, multi-platform access allows instant remote control, file transfer, and real-time collaboration. Automation and AI-driven insights streamline repetitive tasks and accelerate resolution, improving first-contact fix rates and overall efficiency. End users enjoy fast, seamless support with minimal downtime, while IT leaders get visibility and reporting to optimize team performance. Atera's autonomous AI agent, Robin, learns from previous remote sessions to craft solutions when new issues come up, reducing incoming tickets and keeping systems running smoothly 24/7, letting teams focus on strategic initiatives and high-value work. ## What is Atera used for? [IT Management](https://www.capterra.com/it-management-software/)[Remote Support](https://www.capterra.com/remote-support-software/)[Remote Monitoring and Management](https://www.capterra.com/remote-monitoring-and-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 449 user reviews Reviews sentiment Positive 93% Neutral 4% Negative 3% Pros & cons Streamlined software deployment workflow Comprehensive IT process automation Inconsistent platform responsiveness Starting price $129 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Help Desk / 2026 - IT Management / 2026 - Managed Service Providers (MSP) / 2026 - Professional Services Automation / 2026 - Remote Support / 2026 - Artificial Intelligence / 2025 - Network Monitoring / 2025 - Remote Monitoring and Management / 2025 - Server Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Atera?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.atera.com&name=Atera) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Atera 4.5 (449) VS. [4.9 (238)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting Price $129 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (446) Ease Of Use 4.8 (1,794) Value For Money 4.6 (402) Value For Money 4.9 (1,642) Customer Service 4.5 (414) Customer Service 4.8 (1,638) ## Atera alternatives [4.5 (773)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) [4.6 (1,795)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting price $795.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Pulseway](https://www.capterra.com/p/141792/Pulseway/) [4.7 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) Starting price $67.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [Iru](https://www.capterra.com/p/181954/Iru/) [4.9 (490)](https://www.capterra.com/p/181954/Iru/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/144309/Atera/alternatives/) ## FAQs about Atera Overview ### What problems does Atera solve? Atera solves fragmented IT management, slow issue resolution, and manual maintenance by combining remote monitoring, patching, scripting, ticketing, and reporting in one system. MSPs, IT support teams, and solo administrators use it to manage multi-site devices, catch outages early, deploy software quickly, and reduce on-site visits. Answer based on 168 reviews Overview ### Which roles and teams benefit most from Atera? Atera is most used by IT managers, directors, administrators, engineers, and support specialists who need remote monitoring, ticketing, patch management, and endpoint oversight in one platform. MSP owners, presidents, CEOs, founders, and CTOs benefit from centralized visibility, service delivery control, and operational efficiency across client environments and internal IT teams. Answer based on 427 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Atera built for? Atera is built mainly for small businesses, which make up 78% of reviewers, and is used most in Information Technology and Services at 46%. It serves IT managers, administrators, MSP owners, CIOs, and CTOs across sectors, with additional reviewer presence in Computer & Network Security at 8% and Computer Networking at 6%. Answer based on 449 reviews Features and Usability ### What are the key features of Atera? Atera includes core remote access and remote monitoring tools, plus ticket management and help desk features that reviewers discuss most. Differentiating capabilities include AI Copilot for ticket analysis, automated patch management, device management, and reporting, giving IT teams one system for support, maintenance, and endpoint oversight. Answer based on 149 reviews Pricing ### How much does it cost and what fees or limitations are included? Atera starts at $129 per user/month for the Pro plan, with Growth at 179 and Power at 209; a free trial is available. Reviewers often highlight its per-technician pricing with unlimited devices as predictable, but some note higher costs for small teams, paid add-ons, and advanced features reserved for pricier tiers. Answer based on 135 reviews Integrations ### Which third-party tools and platforms does Atera integrate with? Atera integrates with over 20 third-party tools, with reviewer-confirmed connections to Splashtop, TeamViewer, AnyDesk, ConnectWise ScreenConnect, Bitdefender GravityZone, Webroot Business Endpoint Protection, and Acronis Cyber Backup. Official catalog integrations also extend to tools such as Chocolatey, Cisco Duo, IT Glue, Okta, QuickBooks Online, and Xero. Answer based on 114 reviews Getting Started and Support ### How easy is it to onboard and train a team on Atera? Atera is generally quick to onboard, with live online training, webinars, videos, and documentation that help teams get started fast. Entry-level IT staff, application managers, and nontechnical users often ramp up quickly, while admins using advanced features, large deployments, alerts, and integrations may need more time and deeper tutorials. Answer based on 19 reviews Getting Started and Support ### What customer support options does Atera offer, and how do users rate the experience? Atera offers email/help desk, FAQ/forum, a knowledge base, 24/7 live rep, and chat. Users often describe support as quick, helpful, and easy to reach, especially through chat and documentation. Some reviewers, however, report inconsistent follow-through, slower replies on urgent issues, and occasional frustration with issue resolution. Answer based on 180 reviews Security ### How does Atera handle data security and access control? Atera uses permissions management, access control, two-factor or multi-factor authentication, secure remote access, automated patch and security management, real-time monitoring, security scans, and password storage tools. It also integrates with antivirus, endpoint security, backup, and threat protection services. Some reviewers note limited password management, delayed definition updates, and gaps in threat alerts. Answer based on 36 reviews ## Who uses Atera? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined software deployment workflow 100% positive reviews out of 29 Most reviewers find deployment simple, rapid, and manageable, enabling easy rollout and minimal training needs. Inconsistent platform responsiveness 66% negative reviews out of 32 Some reviewers describe performance and speed issues, including slow interface loading, laggy remote access, and delayed responses. SUNATHA J. General Manager, 1,001 - 5,000 employees. "There are drawbacks such as delay in the performance of the remote access when connected to some networks." Comprehensive IT process automation 100% positive reviews out of 24 Most reviewers appreciate automation for reducing manual tasks, saving time, and boosting operational efficiency. Sydney B. Information Technology Engineer, 10,001+ employees. "Atera uses AI technology to automate and streamline IT operations thus saving time and eliminating manual work and repetitive tasks." Effortless initial configuration process 100% positive reviews out of 21 Most reviewers describe setup as fast, intuitive, and straightforward across various devices and company environments. Allegra W. IT, 51 - 200 employees. "Managing several companies at once is simpler with the way the site is setup, it's all really clear." ## Features AI summary Based on 6,383 Remote Support reviews Capterra reviewers point to these as the top priorities when choosing remote support software: - **Remote Access/Control** (**61%** of reviewers rated this feature as critical) - **Access Controls/Permissions** (**44%**) - **Unattended Access** (**50%**) Atera supports all three of the features buyers rate most highly: **Remote Access/Control**, **Access Controls/Permissions**, and **Unattended Access**. Together, these capabilities help businesses resolve issues from anywhere, manage user access with the right safeguards, and maintain support coverage even when end users are not present, allowing teams to deliver faster service and keep systems running with less disruption. Remote Access/Control 4.6 (164) 79.88% of 164 reviewers that rated this feature as important or highly important It gives you multiple options for connecting to remote devices, supporting tools like Splashtop, AnyDesk, TeamViewer, and ConnectWise Control. Reviewers appreciate the flexibility, ease of use, and integrations, though some report occasional connection issues or limited multi-monitor support. Access Controls/Permissions 4.5 (24) 62.50% of 24 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Unattended Access 4.6 (61) 67.21% of 61 reviewers that rated this feature as important or highly important Atera offers you the flexibility to access devices anytime, which helps with after-hours maintenance and reduces disruptions. Users think the integration with Splashtop is smooth, access is secure, and it saves time and travel. Some mention it requires an agent or subscription. Screen Sharing 4.5 (42) 57.14% of 42 reviewers that rated this feature as important or highly important With this capability, you can quickly demonstrate tasks to clients or educate users remotely. Reviewers appreciate the easy setup, the ability to show both technician and user screens, and integrations with Splashtop and AnyDesk. Some wish for better multi-monitor support. Ticket Management 4.4 (111) 64.86% of 111 reviewers that rated this feature as important or highly important You get a customizable and integrated system for tracking and managing support requests. Reviewers appreciate the automation, easy setup, and Office 365 integration. Some users say the interface could be cleaner, but most find it effective for organizing and tracking tickets. Patch Management 4.5 (87) 77.01% of 87 reviewers that rated this feature as important or highly important This aspect helps you automate software and security updates across devices. Reviewers indicate it’s reliable, easy to use, and reduces manual work. Some mention it lacks OEM updates for brands like Dell or Lenovo, but most find it convenient for maintaining security. Atera 147 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Patch Deployment: Set a time to deploy patches automatically - Automatic Scans: Setup recurring or automatic scans - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Bandwidth Monitoring: Measure the actual bandwidth available on a local network (LAN or WiFi) - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Baseline Manager: Define network parameters and threshold settings to monitor network health and take necessary precautions - Billable Items Tracking: Track the list of items required to be billed/invoiced to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Change Management: Track and monitor efficient handling of all changes/transitions - Chat/Messaging: Communicate using direct chat or messages within the system - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - CPU Monitoring: Monitor performance details involving CPU/memory utilization - Credential Management: Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Deployment Management: Manage the processes involved when making the application ready for use - Device Auto Discovery: Automatically scan the network for devices and take pre-defined actions upon discovery - Device Management: Maintenance and upkeep of physical and/or virtual devices - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Downtime Tracking: Track unplanned equipment or network failures - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Monitoring: Ability to oversee and optimize the operations of a mail server - Email Templates: Pre-made examples and templates for emails - Endpoint Management: Track status, assign actions, and control access to systems for devices within the organization - Endpoint Protection: Protect users working remotely and provide secure environments for personal devices to access company programs - Event Logs: A chronological record of actions or occurrences within a network, software, or process - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - For MSPs: Intended to be used by managed service providers - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Inventory Management: Track and manage inventory levels to maintain proper supply - IP Address Monitoring: Monitor the IP addresses of the incoming traffic - Issue Auditing: Inspecting the issue resolution process for compliance with related systems and regulatory guidelines - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - IT Incident Management: Manage incidents related to outages or breaches in functionality of IT systems - IT Reporting: Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Live Chat: Ability to chat online in real time - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Natural Language Processing: Process and analyze human language in text or audio form - Network Analysis: Run tests on a network to find the root cause of network issues - Network Monitoring: Tracks and makes accessible data on the health of servers and other network components. - Network Resource Management: Monitor and manage resource utilization for network infrastructure - Network Security: Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources - Network Wide Management: The ability to manage all patches within a network - Patch Management: This aspect helps you automate software and security updates across devices. Reviewers indicate it’s reliable, easy to use, and reduces manual work. Some mention it lacks OEM updates for brands like Dell or Lenovo, but most find it convenient for maintaining security. - Patch Prioritization: Determine which patches should receive immediate attention - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Performance Monitoring: Monitoring and measurement of relevant metrics to assess the performance of IT resources - Personalization: Adjust communications based on previous interactions or personal preferences - Policy Management: Create, manage, and track policies and procedures within an organization - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Proposal Generation: Create proposals based on costs of labor and materials - Quotes/Estimates: Generate quotes or estimates for customers - Real-time Alerts: Receive notification of issues as soon as they occur - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Remote Access & Monitoring: Control system behavior and appearance, and access and report on system status/health from a distant location - Remote Access/Control: It gives you multiple options for connecting to remote devices, supporting tools like Splashtop, AnyDesk, TeamViewer, and ConnectWise Control. Reviewers appreciate the flexibility, ease of use, and integrations, though some report occasional connection issues or limited multi-monitor support. - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Remote Update/Installation: Deploy updates or install new software remotely - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Requisition Management: Review, approve and cancel requests for goods/services to be purchased - Resource Allocation & Planning: Assign available resources (human and/or non-human) to various projects and tasks - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Sharing: With this capability, you can quickly demonstrate tasks to clients or educate users remotely. Reviewers appreciate the easy setup, the ability to show both technician and user screens, and integrations with Splashtop and AnyDesk. Some wish for better multi-monitor support. - Secure Data Storage: Securely stores data to prevent data loss or breaches - Security Tools: Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Service History: Track work performed and resources used for past customers, sites, or assets - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - Session Recording: Record active support and chat sessions for auditing and training - Session Transfer: Transfer a support session to another team member - Simple Network Management Protocol (SNMP): Internet standard protocol for collecting information about managed devices on a network - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Threshold Alerts: Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings - Ticket Management: You get a customizable and integrated system for tracking and managing support requests. Reviewers appreciate the automation, easy setup, and Office 365 integration. Some users say the interface could be cleaner, but most find it effective for organizing and tracking tickets. - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Timesheet Management: Track the amount of time spent on a job or task - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Unattended Access: Atera offers you the flexibility to access devices anytime, which helps with after-hours maintenance and reduces disruptions. Users think the integration with Splashtop is smooth, access is secure, and it saves time and travel. Some mention it requires an agent or subscription. - Uptime Reporting: Track the availability time for a designated network or website over a given period of time - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Virtual Machine Monitoring: Track and manage virtual machines (VMs) running on physical host machines - Vulnerability Scanning: Discover patch statuses and vulnerabilities - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (408) 4.3 Based on 408 reviews ## Pricing Value for money 4.6 (402) Free Trial [View pricing plan details](https://www.capterra.com/p/144309/Atera/pricing/) Pro $129.00 Per User,Per Month It includes: - Remote Management, Automations & Scripting - Windows Support - Remote Monitoring and Alerts - Patch Management - Remote Access Using Splashtop (up to 2 concurrent sessions) - API Access - Reports - Helpdesk & Ticket Automation - Custom Support Addresses (up to 5) - Customer Support Portal - SLA and Automated Time Tracking - File View - Contracts & Invoicing - Azure AD Integration - Audit Log - Mobile App (iOS & Android) Growth $179.00 Per User,Per Month It includes: - Mac and Linux Support - Remote Access - Splashtop Concurrent Sessions (unlimited) - Custom Support Addresses (up to 10) - Advanced Analytics - Custom Asset Types (up to 5) - File Transfer (up to 15GB per month) - Extended Retention Audit Log - Integrations with QuickBooks Online & Xero - CSV QuickBooks Desktop Export Power $209.00 Per User,Per Month It includes: - Custom Analytics - Custom Support Addresses (unlimited) - Custom Asset Types (up to 20) - File Transfer (up to 50GB per month) - Audit Log - 1 Year Retention - Data Recovery Superpower Custom Quote Available It includes: - Single Sign-On (SSO) - Azure AD Continuous Sync - Private Software Repository - Custom Domain SSL for Customer Portal - Tailored Atera Onboarding (3+ techs) - Atera Premium Customer Support - Dedicated Account Manager (3+ techs) - Audit Log - 7 Year Retention - Unlimited Custom Analytics - Custom Asset Types (unlimited) - File Transfer (up to 100GB per month) - Network Scanning and Monitoring - Business Associate Agreement (BAA) under HIPAA Value for money 4.6 (402) 4.6 Based on 402 reviews ## Integrations [ TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[ AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[ Okta](https://www.capterra.com/p/119653/Okta/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (414) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (414) 4.5 Based on 414 reviews ## User reviews Overall rating 4.5 Based on 449 reviews Filter by rating 5(286) 4(133) 3(18) 2(9) 1(3) Mentioned topic Sorted by most recent KW Kian W. Support Engineer Information Technology and Services ### "Decent product, but remote access needs improvement" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 June 8, 2026 My overall experience with Atera has been okay, but not amazing. It does the basics and can help with ticketing, monitoring, and patch management, but the remote software lets it down. For the price, I would expect a smoother and more reliable experience. It is usable, but there is definitely room for improvement. Pros Atera is fairly easy to navigate and has a decent layout for ticket management, patch management, and keeping devices organised. It gives you the main tools you need in one place, and for basic day-to-day IT support it can be useful. Cons The product feels quite average overall. The biggest issue for me is the remote access software, which can be unreliable at times. Connections are not always smooth, performance can feel slow, and it can make supporting users more frustrating than it should be. Some areas also feel like they need more polish. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Chinedu N. IT Support Specialist Information Technology and Services ### "Efficient and User-Friendly IT Management Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2026 Overall, my experience with Atera has been very positive. It has helped streamline ticket management, patch management, and device monitoring while improving productivity and organization. The platform offers good value for money, reliable customer support, and an intuitive experience for managing IT tasks efficiently. Pros Atera is easy to use and combines remote monitoring, ticket management, and patch management into one platform. The interface is clean, automation features save time, and it helps improve efficiency for daily IT operations. Cons Some advanced features can take time to learn, and occasional bugs or delays may happen during updates. More customization options would also be helpful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BR Bradley R. IT Director Information Technology and Services ### "RMM, ticketing, patching, and remote access all in one platform " 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 May 4, 2026 Pros What I liked most was how quickly we were able to get up and running. Having RMM, ticketing, patching, and remote access all in one platform definitely helped cut down on tool sprawl and kept things simpler day to day. The interface is straightforward, so getting techs onboarded didn’t take much effort. Patch management and basic automation also helped reduce some of the repetitive manual work. For a smaller or lean IT team, it works well as an all-in-one solution to manage endpoints and stay on top of tickets without needing multiple systems. Cons The biggest issue for us was that the product didn’t fully live up to how it’s marketed. It works, but some of the deeper functionality and automation aren’t as mature as you’d expect once you start relying on it day to day. Reporting and customization felt somewhat limited, and there were times where we had to work around the platform instead of it fitting into our processes. As we scaled, those gaps became more noticeable. It’s a solid tool for smaller environments, but for more advanced needs or larger deployments, it started to feel a bit constrained, which ultimately led us to move to a more robust platform. Switched from [nAbleMD](https://www.capterra.com/p/75736/nAbleMD/) Nable was becoming very pricy and also their account management was contract or bust. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AK Alison K. Project Manager Marketing and Advertising ### "Atera is good enough for what I pay I guess." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 14, 2026 Atera solves the problem of needing to physically visit each site to patch the operating system. As well, Atera is saving me money due to its no-charge per-agent model. I can manage the chaos of my clients' networks without the need to hire another technician which will help save me money. Lastly, Atera prevents me from having to explain to my clients why they should run updates and instead I simply force those updates to run in the background. Pros What I like best about Atera is that it is cost-effective for a one-man shop such as myself because I cannot afford the larger enterprises systems. The scripting generally functions properly and the lightweight nature of the agent makes it possible for me to install it on my client's older computers, which they will not upgrade. Atera gives me the opportunity to maintain low overhead costs; I did find the automation function worked as expected and didn't crash the entire dashboard. Cons What I dislike most about Atera is that there are too many clicks required to simply initiate a remote connection. To get into the machine I first must choose the computer, then click the "connect" button, then click an additional pop-up to enter the remote desktop, which is frustrating when I'm under a deadline. I've found support for Atera to be extremely slow to respond. I submitted a ticket regarding a script that would not run and when their response came back weeks later, I had either fixed it myself or given up. In addition, the file transfer functionality within Atera is lacking in that I wish to send a file without initiating a full remote session and thus disturbing the user. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JK John K. Chief Technology Officer Information Technology and Services ### "Atera allows remote connection (and doesn't blow up immediately)" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 8, 2026 Atera takes care of the security aspects of the system and I am happy knowing that if one of our employees were to try and steal some of our sensitive information, they would fail miserably. The Intune portion of the product also helps us save money by sending the app to every employee instead of someone having to physically download it onto each machine. Pros Atera allowed me to get into the client's system from anywhere without their system crashing right away. Atera connected to the client's studio workstation and let me edit big after effects files on a small laptop which was amazing. I was glad it did not crash during today's training session and the 2FA did not lock me out of the account either. Cons The price is WAY too much money and it uses ALL my CPU, so everything else is slowed down. I had to go searching through the menus for hours to find where they had hidden the scaling options. I hate that I have to give it both an ID number and a password to login but most apps do not require such hassle. My IT team is able to take care of my computer issues when I am traveling for marketing so I will never be stuck with no way to work or get things done. Switched from [SuperOps](https://www.capterra.com/p/235300/SuperOpsai/) It is slower to reach ROI and did not fulfil my needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Ganapathi G H. CEO Information Technology and Services ### "Patch management and cyber security " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 13, 2025 I can say its a great product and serves the purpose if you are looking for patch management, as well as asset discovery Pros Patch management feature across OS platforms, Windows, Mac, Ubuntu, and third party application is very good and also it works on agent based so you can save hug capex Cons device management feature can be added advantage which is now not available and also network discovery is good but there is no patching feature Switched from [Syncro](https://www.capterra.com/p/207618/Syncro/) there was no support for Ubuntu end point at that time Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH James H. ESG Analyst Business Supplies and Equipment ### "Simple IT platform that supports ESG tracking" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 4, 2025 Atera helped me pull together IT asset data, support tickets, and system activity in one place, which made it easier to prepare internal reports and track progress on compliance tasks. The automation tools cut down manual work, and the platform is easy for teams to use without long training. Pros Atera centralizes device and ticket information, which makes audit prep much smoother. The automation features save time, and the pricing is predictable as the team grows. Cons Reporting is basic, so I often exported data for deeper ESG analysis. Some advanced features require paid add-ons. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Software Developer Computer Software ### "Good but expensive" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 14, 2025 Pros Very simple to use, saying this after some time of usage, and the dashboard is really unique. Cool software Cons Pricing is really high and I think there might be alternatives. Paying per user is not a real deal in this type of software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WT Wasek T. IT Support Supervisor Information Technology and Services ### "Superb real time monitoring tool and asset managment" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 4, 2025 Positive experience managing client devices and servers. Patch management for OS updates were done automatically as well as creating scripts which could be push automatically or a click of a button. When first using the platform it takes a while to learn as it is very feature rich. Pros Brilliant asset monitoring which includes statistics, alerts and remote control capabilities. Easy to manage devices and organise by clients. Clean user interface and easy to deploy. This helped improve my workflow. Cons Patch management for third party apps were not available unless installed via Atera. When generating reports the presentation was not the cleanest but did contain necessary information. Sometimes the platform would be slow to load. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 12, 2025 Thank you for your review, I'm glad to hear that Atera’s asset monitoring, alerts, remote control capabilities, and client organization features have helped improve your workflow! Many customers love our UI, easy deployment, and automation for OS patching and scripting that made managing devices and servers more efficient. I appreciate your feedback about third-party patch management, report presentation, and occasional load times. Our product team is working to improve these areas to create a smoother experience. If you’d like to share more ideas or connect with others who are also getting the most out of Atera, we’d love to see you in the Atera Community. Your insights help shape the future of the platform. TS Tom S. Director Information Technology and Services ### "Affordable price, generally a reliable platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 9/10 July 19, 2025 A good choice for small-mid sized IT providers. Integrates with Splashtop, and offers strong remote tools (including remote Powershell). Pros Automated scripts - lets you create scripts for client PC’s, and then deploy them in bulk (i.e. for registry changes, startup scripts etc). Device view shows a list of all assets - and it’s easy to filter them by type or by customer. Cons Can be a little slow to open - the interface itself can take upwards of 30 seconds to load, and it doesn’t render well on iPads. Switched from [Syncro](https://www.capterra.com/p/207618/Syncro/) Cost - Atera offers a good set of features for a reasonable price Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 13, 2025 Glad to hear that Atera’s scripting, asset filtering, and remote tools are helping you manage your clients more efficiently! It’s great to know features like bulk script deployment, device filtering, and the Splashtop integration are making a positive impact. We also appreciate your feedback about loading speed and iPad rendering, these insights are important, and we’ll share them with our product team as we continue to enhance the platform experience. If you’d like to connect with other users or share more feedback, we’d love to welcome you to the Atera Community at https://community.atera.com Your ideas help shape the future of Atera! [View all Reviews](https://www.capterra.com/p/144309/Atera/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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