# Atera Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of Atera Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of Atera Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/144309/Atera --- # Atera Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 31, 2025 Written byDavid Jani David Jani David Jani is a senior content analyst at Capterra. With a background in tech journalism, public relations, professional training, and marketing, he uses his extensive experience to investigate small business technology trends, with a focus on... [See bio & all articles](https://www.capterra.com/resources/author/david-jani/) Edited byMehar Luthra Mehar Luthra Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade... [See bio & all articles](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Written by [David Jani](https://www.capterra.com/resources/author/david-jani/) David Jani is a senior content analyst at Capterra. With a background in tech journalism, public relations, professional training, and marketing, he uses his extensive experience to investigate small business technology trends, with a focus on marketing and cybersecurity, to provide timely, actionable insights for small and midsize businesses. Edited by [Mehar Luthra](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade in the editorial space, having served as a content writer, editor, editorial head, and now as a team lead. [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Atera Atera Overview: ### Key takeaways Insights from verified Capterra reviews Atera is an all-in-one IT management and help desk platform primarily used by small IT service teams. It stands out for its remote access, automation, and new AI-powered scripting and ticketing. Users value its Splashtop integration and real-time alerts, but some cite limited patching and pricing concerns. ### Our verdict Atera is a smart pick for lean IT teams needing a unified platform to manage remote systems. It reduces workload and simplifies daily operations. Potential buyers must consider the benefits or drawbacks of the technician-based pricing and the tool’s limited patching flexibility before making a decision. Some integrations and UI elements feel basic, but the overall value remains strong for small, growing teams. Overall rating Based on 446 user reviews Reviews sentiment Positive 94% Neutral 4% Negative 2% Pros & cons Streamlined software deployment workflow Comprehensive IT process automation Inconsistent speed and responsiveness Starting price $129 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Atera alternatives While Atera suits teams managing multiple endpoints per technician, some buyers may prefer tools with a different interface style, pricing model, or feature emphasis, especially if automation depth or SLA tracking is a top priority. Highest Rated [4.9 (477)](https://www.capterra.com/p/181954/Iru/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (1,462)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting price $795.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.9 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) Starting price $67.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/144309/Atera/alternatives/) ## Who uses Atera? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined software deployment workflow 100% positive reviews out of 28 Most users report deployment is simple, fast, and requires minimal effort to manage client systems. Inconsistent speed and responsiveness 65% negative reviews out of 31 Most users comment performance and speed issues occur, with slow response times and occasional interface delays. SUNATHA J General Manager, 1,001 - 5,000 employees. "There are drawbacks such as delay in the performance of the remote access when connected to some networks." Comprehensive IT process automation 100% positive reviews out of 21 Most reviewers describe automation features as time-saving, reducing manual tasks and boosting overall productivity. Sydney B Information Technology Engineer, 10,001+ employees. "Atera uses AI technology to automate and streamline IT operations thus saving time and eliminating manual work and repetitive tasks." Effortless initial configuration process 100% positive reviews out of 21 Most reviewers indicate setup is straightforward, quick, and enables immediate use across multiple devices. Allegra W IT, 51 - 200 employees. "Managing several companies at once is simpler with the way the site is setup, it's all really clear." ## Atera's interface Atera’s interface is seen as being easy to navigate and quick to set up, especially for remote monitoring and ticketing. However, reviewers note that some UI elements feel outdated or slow, and the lack of dark mode is uncomfortable during extended use. 1+ David Jani If your team works long hours in the console, expect a low learning curve and smooth remote workflows. However, visual fatigue can prove a concern. Reviewers frequently mention the absence of dark mode and occasional sluggishness when managing large device volumes. Ease of Use 4.6 (443) 4.6 Based on 443 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. David Jani Atera’s top-rated features work together to give IT teams real-time visibility, faster response times, and greater control over remote environments, without needing to toggle between tools or wait for manual updates. Features 4.3 (405) 4.3 Based on 405 reviews These Atera features were rated highest by reviewers. Our commentary reflects sentiment, insights, and collective feedback from verified reviews. Real-time reporting 4.7 (24) 24 reviewers rated this feature Enables up-to-the-minute insights into system health. It helps users identify and resolve issues before they escalate, supporting proactive monitoring and faster decision-making. Real-time updates 4.6 (20) 20 reviewers rated this feature Keeps technicians informed with immediate visibility into system changes, alerts, and performance metrics. Reduces downtime and enable quick action without manual refreshes. Activity dashboard 4.5 (23) 23 reviewers rated this feature Centralizes key metrics and system activity in a single, customizable view. Users rely on this dashboard to track tickets, monitor device health, and manage workloads efficiently across multiple clients or departments. Unattended access 4.4 (61) 61 reviewers rated this feature Supports after-hours maintenance, software updates, and troubleshooting without requiring end-user presence. Reviewers highlight its flexibility, permission controls, and secure Splashtop integration. Remote access/control 4.4 (157) 157 reviewers rated this feature Supports remote device management at scale across locations using integrations with tools such as Splashtop, AnyDesk, and TeamViewer. Users value the ability to support unlimited machines and resolve issues remotely, though some note occasional instability. Email management 2.7 (21) 21 reviewers rated this feature Manage, store, and organize emails within the system or via third-party apps. Self-service portal 3.2 (35) 35 reviewers rated this feature Online portal through which end users can access the system, manage tasks, or obtain information. Network monitoring 3.2 (22) 22 reviewers rated this feature Tracks and surfaces data on the health of servers and other network components. Workflow configuration 3.3 (23) 23 reviewers rated this feature Customize the default workflow to meet your organization's needs. Service level agreement (SLA) management 3.4 (25) 25 reviewers rated this feature Set and monitor service level agreements (SLAs) to ensure timely response and resolution. Script-based custom fields 0 reviewers rated this feature Enables dynamic fields that auto-populate using scripts. Helps collect real-time data and tailor ticketing workflows while reducing manual input. Azure AD continuous sync 0 reviewers rated this feature Keeps user and device data aligned between Atera and Azure Active Directory, ensuring accurate identity management and reducing administrative overhead in hybrid environments. Business Associate Agreement (BAA) under HIPAA 0 reviewers rated this feature Provides a formal agreement for healthcare clients to meet HIPAA compliance when handling protected health information. Private software repository 0 reviewers rated this feature Lets teams host and manage internal software packages securely within Atera, streamlining deployment and version control without relying on public sources. IT Autopilot 0 reviewers rated this feature Automates first-level support across email, chat, Slack, Teams, and the Customer Portal. Reduces technician workload and speeds up resolution by handling end-user questions and issues around the clock. (Released May 2025) AI Copilot insights 0 reviewers rated this feature Provides a unified view of tickets, alerts, and devices via a conversational interface. Helps teams analyze trends and make faster decisions. (Released June 2025) Private software repository integration 0 reviewers rated this feature Lets users publish internal apps to the Customer Portal alongside public sources like WinGet and Chocolatey for secure, self-service access. (Released June 2025) Multi-SSO providers 0 reviewers rated this feature Enables single sign-on across multiple identity providers and domains, simplifying access management for MSPs and IT teams supporting diverse client environments. (Released May 2025) All key features (157) Define levels of authorization for access to specific files or systems 62.50% of 24 reviewers that rated this feature as important or highly important Integrate with a third-party accounting system 0% of 0 reviewers... Integrates with Active Directory 0% of 0 reviewers... Centralizes key metrics and system activity in a single, customizable view. Users rely on this dashboard to track tickets, monitor device health, and manage workloads efficiently across multiple clients or departments. 23 reviewers rated this feature Track and document all activities across devices, networks, and other systems 100.00% of 2 reviewers that rated this feature as important or highly important A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users 0% of 0 reviewers... Provides a unified view of tickets, alerts, and devices via a conversational interface. Helps teams analyze trends and make faster decisions. (Released June 2025) 0 reviewers rated this feature System alerts about the need to escalate an issue or request 61.22% of 49 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 75.56% of 45 reviewers that rated this feature as important or highly important Tools for the systematic analysis of various types of data or statistics 100.00% of 2 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases 100.00% of 1 reviewers that rated this feature as important or highly important Track, manage and store the applications of potential future members, customers or candidates 0% of 0 reviewers... Manage the process of evaluating documents or requests submitted for approval 75.00% of 4 reviewers that rated this feature as important or highly important Manage assets throughout their lifecycle to optimize profit 0% of 0 reviewers... Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle 43.75% of 16 reviewers that rated this feature as important or highly important Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws 0.00% of 1 reviewers that rated this feature as important or highly important A record of all activities within the system, including user access, changes made, etc. 100.00% of 1 reviewers that rated this feature as important or highly important Tickets are automatically assigned to specific agents based on predefined rules 52.63% of 19 reviewers that rated this feature as important or highly important Set a time to deploy patches automatically 81.25% of 16 reviewers that rated this feature as important or highly important Setup recurring or automatic scans 100.00% of 3 reviewers that rated this feature as important or highly important Keeps user and device data aligned between Atera and Azure Active Directory, ensuring accurate identity management and reducing administrative overhead in hybrid environments. 0 reviewers rated this feature Create backups and provide methods to recover deleted/lost data 42.86% of 7 reviewers that rated this feature as important or highly important Measure the actual bandwidth available on a local network (LAN or WiFi) 0.00% of 1 reviewers that rated this feature as important or highly important Scan barcodes to ensure accurate pricing and label tracking 0% of 0 reviewers... Define network parameters and threshold settings to monitor network health and take necessary precautions 0% of 0 reviewers... Track the list of items required to be billed/invoiced to clients 0% of 0 reviewers... Create, manage, and send invoices or bills to customers 100.00% of 4 reviewers that rated this feature as important or highly important Provides a formal agreement for healthcare clients to meet HIPAA compliance when handling protected health information. 0 reviewers rated this feature Track and manage schedules and meetings via an integrated calendar 0% of 0 reviewers... Track and monitor efficient handling of all changes/transitions 0% of 0 reviewers... Communicate using direct chat or messages within the system 0.00% of 1 reviewers that rated this feature as important or highly important Private online space that lets businesses securely share documents and provide information access to clients 0.00% of 1 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together 0% of 0 reviewers... Track and manage adherence to policies for any service, product, process, or supplier 89.47% of 19 reviewers that rated this feature as important or highly important Identify component attributes like servers, hardware, software, and manage relationships across all services 25.00% of 4 reviewers that rated this feature as important or highly important Monitor performance details involving CPU/memory utilization 100.00% of 1 reviewers that rated this feature as important or highly important Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation 100.00% of 1 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. 0% of 0 reviewers... Provide online support for your customers through live chat or help desk functionality 0% of 0 reviewers... Add customized logos and colors to align with company branding 61.90% of 21 reviewers that rated this feature as important or highly important Alter the layout and content of dashboards 0% of 0 reviewers... Customize data fields to support various needs and use cases 0% of 0 reviewers... Customize contracts and forms to collect specific information 0.00% of 2 reviewers that rated this feature as important or highly important Alter the layout and content of reports 100.00% of 1 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements 0% of 0 reviewers... Create labels for products that contain required information such as colors, sizes, dates, etc. 100.00% of 2 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics 65.00% of 20 reviewers that rated this feature as important or highly important Import and export data to and from software applications 0% of 0 reviewers... Graphical representation of data 0% of 0 reviewers... Manage the processes involved when making the application ready for use 90.00% of 10 reviewers that rated this feature as important or highly important Automatically scan the network for devices and take pre-defined actions upon discovery 100.00% of 5 reviewers that rated this feature as important or highly important Maintenance and upkeep of physical and/or virtual devices 66.67% of 3 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location 0.00% of 1 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system 28.57% of 14 reviewers that rated this feature as important or highly important Track unplanned equipment or network failures 0.00% of 2 reviewers that rated this feature as important or highly important Manage, store, and organize emails within the system or via third-party apps. 21 reviewers rated this feature Ability to oversee and optimize the operations of a mail server 100.00% of 2 reviewers that rated this feature as important or highly important Pre-made examples and templates for emails 0% of 0 reviewers... Track status, assign actions, and control access to systems for devices within the organization 0% of 0 reviewers... Protect users working remotely and provide secure environments for personal devices to access company programs 100.00% of 1 reviewers that rated this feature as important or highly important A chronological record of actions or occurrences within a network, software, or process 100.00% of 2 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more 53.33% of 15 reviewers that rated this feature as important or highly important Move files across different systems or networks 100.00% of 1 reviewers that rated this feature as important or highly important Intended to be used by managed service providers 90.91% of 11 reviewers that rated this feature as important or highly important Managing service requests, incidents, IT issues & support with a ticketing system 75.00% of 4 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents 57.14% of 14 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply 52.17% of 23 reviewers that rated this feature as important or highly important Monitor the IP addresses of the incoming traffic 50.00% of 2 reviewers that rated this feature as important or highly important Inspecting the issue resolution process for compliance with related systems and regulatory guidelines 93.33% of 15 reviewers that rated this feature as important or highly important Identify and respond to unexpected problems or failures (ie. "negative events") 0% of 0 reviewers... Managing inventories and tracking changes to hardware and software configurations 72.00% of 50 reviewers that rated this feature as important or highly important Monitor the movement of one or more IT assets throughout the organization 0% of 0 reviewers... Automates first-level support across email, chat, Slack, Teams, and the Customer Portal. Reduces technician workload and speeds up resolution by handling end-user questions and issues around the clock. (Released May 2025) 0 reviewers rated this feature Manage incidents related to outages or breaches in functionality of IT systems 50.00% of 2 reviewers that rated this feature as important or highly important Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more 60.87% of 23 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support 45.95% of 37 reviewers that rated this feature as important or highly important Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills 66.67% of 9 reviewers that rated this feature as important or highly important Ability to chat online in real time 100.00% of 1 reviewers that rated this feature as important or highly important Enable businesses to implement machine learning algorithms on business data such as sales and revenue 0% of 0 reviewers... Templated responses for responding quickly to recurring support requests 0% of 0 reviewers... Manage, maintain and track the performance of assets and equipment 0.00% of 1 reviewers that rated this feature as important or highly important Schedule predetermined or ad hoc maintenance services and labor requests 96.43% of 28 reviewers that rated this feature as important or highly important Access software remotely via mobile devices 87.50% of 8 reviewers that rated this feature as important or highly important Access the system via a mobile application 100.00% of 1 reviewers that rated this feature as important or highly important Observe and track the demand, usage, progress or quality of a system, product, or user 90.00% of 10 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. 100.00% of 10 reviewers that rated this feature as important or highly important Enables single sign-on across multiple identity providers and domains, simplifying access management for MSPs and IT teams supporting diverse client environments. (Released May 2025) 0 reviewers rated this feature Process and analyze human language in text or audio form 0% of 0 reviewers... Run tests on a network to find the root cause of network issues 70.00% of 10 reviewers that rated this feature as important or highly important Tracks and surfaces data on the health of servers and other network components. 22 reviewers rated this feature Monitor and manage resource utilization for network infrastructure 0.00% of 1 reviewers that rated this feature as important or highly important Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources 0.00% of 1 reviewers that rated this feature as important or highly important The ability to manage all patches within a network 200.00% of 2 reviewers that rated this feature as important or highly important It helps you automate software and security updates, reducing manual effort and security risks. Reviewers indicate patching is reliable and easy, letting you manage updates remotely and track missing patches, though some want more OEM update support. 77.01% of 87 reviewers that rated this feature as important or highly important Determine which patches should receive immediate attention 87.50% of 8 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. 76.19% of 21 reviewers that rated this feature as important or highly important Monitoring and measurement of relevant metrics to assess the performance of IT resources 0% of 0 reviewers... Adjust communications based on previous interactions or personal preferences 0% of 0 reviewers... Create, manage, and track policies and procedures within an organization 50.00% of 4 reviewers that rated this feature as important or highly important Arrange tasks based on the level of priority or urgency 0% of 0 reviewers... Lets teams host and manage internal software packages securely within Atera, streamlining deployment and version control without relying on public sources. 0 reviewers rated this feature Lets users publish internal apps to the Customer Portal alongside public sources like WinGet and Chocolatey for secure, self-service access. (Released June 2025) 0 reviewers rated this feature Identify and solve underlying cause of incident(s), and prevent future incidents from occurring 87.50% of 8 reviewers that rated this feature as important or highly important Create proposals based on costs of labor and materials 0% of 0 reviewers... Generate quotes or estimates for customers 0% of 0 reviewers... Receive notification of issues as soon as they occur 77.78% of 9 reviewers that rated this feature as important or highly important Analyze and gain insights into data in real-time 62.50% of 8 reviewers that rated this feature as important or highly important Receive data and information in real time 87.50% of 16 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks 75.68% of 74 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs 61.45% of 83 reviewers that rated this feature as important or highly important Enables up-to-the-minute insights into system health. It helps users identify and resolve issues before they escalate, supporting proactive monitoring and faster decision-making. 24 reviewers rated this feature Keeps technicians informed with immediate visibility into system changes, alerts, and performance metrics. Reduces downtime and enable quick action without manual refreshes. 20 reviewers rated this feature Planning, scheduling, and overseeing the release of software or system changes into a live or production environment 100.00% of 1 reviewers that rated this feature as important or highly important Control system behavior and appearance, and access and report on system status/health from a distant location 0% of 0 reviewers... Supports remote device management at scale across locations using integrations with tools such as Splashtop, AnyDesk, and TeamViewer. Users value the ability to support unlimited machines and resolve issues remotely, though some note occasional instability. 157 reviewers rated this feature Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications 85.42% of 48 reviewers that rated this feature as important or highly important Deploy updates or install new software remotely 0% of 0 reviewers... Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 0.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data 67.21% of 61 reviewers that rated this feature as important or highly important Review, approve and cancel requests for goods/services to be purchased 0% of 0 reviewers... Assign available resources (human and/or non-human) to various projects and tasks 0% of 0 reviewers... Set & manage permission levels based on user roles and restrict access to only authorized individuals 0% of 0 reviewers... Set a time to generate routine reports automatically 0% of 0 reviewers... Plan availability and assign specific time slots for tasks and resources 80.00% of 5 reviewers that rated this feature as important or highly important With this capability, you can quickly demonstrate tasks to clients, educate users remotely, and resolve issues without traveling. Reviewers appreciate the integration with AnyDesk and Splashtop, the ease of use, and the ability to show users exactly what to do. 57.14% of 42 reviewers that rated this feature as important or highly important Enables dynamic fields that auto-populate using scripts. Helps collect real-time data and tailor ticketing workflows while reducing manual input. 0 reviewers rated this feature Securely stores data to prevent data loss or breaches 0% of 0 reviewers... Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats 0% of 0 reviewers... Online portal through which end users can access the system, manage tasks, or obtain information 42.86% of 35 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information. 35 reviewers rated this feature Continuously scan servers on a designated network to monitor health and search for any irregularities or failures 70.21% of 47 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets 0% of 0 reviewers... Set and monitor service level agreements (SLAs) to ensure timely response and resolution. 25 reviewers rated this feature Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more 0.00% of 1 reviewers that rated this feature as important or highly important Record active support and chat sessions for auditing and training 0.00% of 1 reviewers that rated this feature as important or highly important Transfer a support session to another team member 0% of 0 reviewers... Internet standard protocol for collecting information about managed devices on a network 100.00% of 1 reviewers that rated this feature as important or highly important Allow users to access multiple services after entering their login credentials once 0% of 0 reviewers... Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access 100.00% of 1 reviewers that rated this feature as important or highly important Track the status over time for a request, process, asset, or transaction 100.00% of 1 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests 59.65% of 57 reviewers that rated this feature as important or highly important Track the status of support tickets/escalations as they move through the service queue 0% of 0 reviewers... Gauge satisfaction and receive information for improvement and success 0.00% of 2 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes 84.21% of 19 reviewers that rated this feature as important or highly important Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings 0% of 0 reviewers... This aspect lets you track, organize, and automate IT tickets efficiently. Reviewers appreciate customizable workflows, email integration, and Office 365 scheduling, though some feel the interface could be more user-friendly and visually appealing. 64.86% of 111 reviewers that rated this feature as important or highly important Log and record hours worked and costs spent to assist in billing and invoicing 100.00% of 1 reviewers that rated this feature as important or highly important Track the amount of time spent on a job or task 0% of 0 reviewers... Take actions to troubleshoot issues for networks, devices, etc. 0% of 0 reviewers... Supports after-hours maintenance, software updates, and troubleshooting without requiring end-user presence. Reviewers highlight its flexibility, permission controls, and secure Splashtop integration. 61 reviewers rated this feature Track the availability time for a designated network or website over a given period of time 50.00% of 2 reviewers that rated this feature as important or highly important Track and interpret metrics on the usage of company resources 0% of 0 reviewers... Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks 93.33% of 15 reviewers that rated this feature as important or highly important Track and manage virtual machines (VMs) running on physical host machines 0% of 0 reviewers... Discover patch statuses and vulnerabilities 75.00% of 4 reviewers that rated this feature as important or highly important Customize the default workflow to meet your organization's needs. 23 reviewers rated this feature Create, design and manage workflows for repetitive tasks 83.33% of 6 reviewers that rated this feature as important or highly important Get Advice We can help you find the software with the features you need. David Jani Atera’s top-rated features work together to give IT teams real-time visibility, faster response times, and greater control over remote environments, without needing to toggle between tools or wait for manual updates. Features 4.3 (405) 4.3 Based on 405 reviews ## Pricing Value for money 4.6 (399) Atera’s IT suite starts at $149 per technician, per month or $1,788 annually, while the MSP suite starts at $129 per technician, per month. Both include unlimited endpoints. Entry prices are higher than the SMB help desk software average of $82 per user, per month, but some buyers may benefit from pricing that scales by technician, not device. Free Trial [View pricing plan details](https://www.capterra.com/p/144309/Atera/pricing/) Pro $129.00 Per User,Per Month It includes: - Remote Management, Automations & Scripting - Windows Support - Remote Monitoring and Alerts - Patch Management - Remote Access Using Splashtop (up to 2 concurrent sessions) - API Access - Reports - Helpdesk & Ticket Automation - Custom Support Addresses (up to 5) - Customer Support Portal - SLA and Automated Time Tracking - File View - Contracts & Invoicing - Azure AD Integration - Audit Log - Mobile App (iOS & Android) Growth $179.00 Per User,Per Month It includes: - Mac and Linux Support - Remote Access - Splashtop Concurrent Sessions (unlimited) - Custom Support Addresses (up to 10) - Advanced Analytics - Custom Asset Types (up to 5) - File Transfer (up to 15GB per month) - Extended Retention Audit Log - Integrations with QuickBooks Online & Xero - CSV QuickBooks Desktop Export Power $209.00 Per User,Per Month It includes: - Custom Analytics - Custom Support Addresses (unlimited) - Custom Asset Types (up to 20) - File Transfer (up to 50GB per month) - Audit Log - 1 Year Retention - Data Recovery Value for money 4.6 (399) 4.6 Based on 399 reviews ## Integrations Atera integrates with a mix of native and third-party tools across remote access, cybersecurity, and backup management. These connections help IT teams centralize operations and reduce tool-switching across their tech stack. Popular integrations [ TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[ AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[ Okta](https://www.capterra.com/p/119653/Okta/) David Jani Senior Content Analyst Connecting Atera with remote access and security tools can help IT leads manage endpoints faster, reduce manual setup, and maintain consistent backup and protection policies across client environments. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (411) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (411) 4.5 Based on 411 reviews ## User reviews Overall rating 4.5 Based on 446 reviews Filter by rating 5(285) 4(133) 3(17) 2(8) 1(3) Mentioned topic Sorted by most recent AK Alison K. Project Manager Marketing and Advertising ### "Atera is good enough for what I pay I guess." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 14, 2026 Atera solves the problem of needing to physically visit each site to patch the operating system. As well, Atera is saving me money due to its no-charge per-agent model. I can manage the chaos of my clients' networks without the need to hire another technician which will help save me money. Lastly, Atera prevents me from having to explain to my clients why they should run updates and instead I simply force those updates to run in the background. Pros What I like best about Atera is that it is cost-effective for a one-man shop such as myself because I cannot afford the larger enterprises systems. The scripting generally functions properly and the lightweight nature of the agent makes it possible for me to install it on my client's older computers, which they will not upgrade. Atera gives me the opportunity to maintain low overhead costs; I did find the automation function worked as expected and didn't crash the entire dashboard. Cons What I dislike most about Atera is that there are too many clicks required to simply initiate a remote connection. To get into the machine I first must choose the computer, then click the "connect" button, then click an additional pop-up to enter the remote desktop, which is frustrating when I'm under a deadline. I've found support for Atera to be extremely slow to respond. I submitted a ticket regarding a script that would not run and when their response came back weeks later, I had either fixed it myself or given up. In addition, the file transfer functionality within Atera is lacking in that I wish to send a file without initiating a full remote session and thus disturbing the user. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JK John k. Chief Technology Officer Information Technology and Services ### "Atera allows remote connection (and doesn't blow up immediately)" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 8, 2026 Atera takes care of the security aspects of the system and I am happy knowing that if one of our employees were to try and steal some of our sensitive information, they would fail miserably. The Intune portion of the product also helps us save money by sending the app to every employee instead of someone having to physically download it onto each machine. Pros Atera allowed me to get into the client's system from anywhere without their system crashing right away. Atera connected to the client's studio workstation and let me edit big after effects files on a small laptop which was amazing. I was glad it did not crash during today's training session and the 2FA did not lock me out of the account either. Cons The price is WAY too much money and it uses ALL my CPU, so everything else is slowed down. I had to go searching through the menus for hours to find where they had hidden the scaling options. I hate that I have to give it both an ID number and a password to login but most apps do not require such hassle. My IT team is able to take care of my computer issues when I am traveling for marketing so I will never be stuck with no way to work or get things done. Switched from [SuperOps](https://www.capterra.com/p/235300/SuperOpsai/) It is slower to reach ROI and did not fulfil my needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Ganapathi G H. CEO Information Technology and Services ### "Patch management and cyber security " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 13, 2025 I can say its a great product and serves the purpose if you are looking for patch management, as well as asset discovery Pros Patch management feature across OS platforms, Windows, Mac, Ubuntu, and third party application is very good and also it works on agent based so you can save hug capex Cons device management feature can be added advantage which is now not available and also network discovery is good but there is no patching feature Switched from [Syncro](https://www.capterra.com/p/207618/Syncro/) there was no support for Ubuntu end point at that time Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH James H. ESG Analyst Business Supplies and Equipment ### "Simple IT platform that supports ESG tracking" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 4, 2025 Atera helped me pull together IT asset data, support tickets, and system activity in one place, which made it easier to prepare internal reports and track progress on compliance tasks. The automation tools cut down manual work, and the platform is easy for teams to use without long training. Pros Atera centralizes device and ticket information, which makes audit prep much smoother. The automation features save time, and the pricing is predictable as the team grows. Cons Reporting is basic, so I often exported data for deeper ESG analysis. Some advanced features require paid add-ons. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Software Developer Computer Software ### "Good but expensive" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 14, 2025 Pros Very simple to use, saying this after some time of usage, and the dashboard is really unique. Cool software Cons Pricing is really high and I think there might be alternatives. Paying per user is not a real deal in this type of software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WT Wasek T. IT Support Supervisor Information Technology and Services ### "Superb real time monitoring tool and asset managment" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 4, 2025 Positive experience managing client devices and servers. Patch management for OS updates were done automatically as well as creating scripts which could be push automatically or a click of a button. When first using the platform it takes a while to learn as it is very feature rich. Pros Brilliant asset monitoring which includes statistics, alerts and remote control capabilities. Easy to manage devices and organise by clients. Clean user interface and easy to deploy. This helped improve my workflow. Cons Patch management for third party apps were not available unless installed via Atera. When generating reports the presentation was not the cleanest but did contain necessary information. Sometimes the platform would be slow to load. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 12, 2025 Thank you for your review, I'm glad to hear that Atera’s asset monitoring, alerts, remote control capabilities, and client organization features have helped improve your workflow! Many customers love our UI, easy deployment, and automation for OS patching and scripting that made managing devices and servers more efficient. I appreciate your feedback about third-party patch management, report presentation, and occasional load times. Our product team is working to improve these areas to create a smoother experience. If you’d like to share more ideas or connect with others who are also getting the most out of Atera, we’d love to see you in the Atera Community. Your insights help shape the future of the platform. TS Tom S. Director Information Technology and Services ### "Affordable price, generally a reliable platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 9/10 July 19, 2025 A good choice for small-mid sized IT providers. Integrates with Splashtop, and offers strong remote tools (including remote Powershell). Pros Automated scripts - lets you create scripts for client PC’s, and then deploy them in bulk (i.e. for registry changes, startup scripts etc). Device view shows a list of all assets - and it’s easy to filter them by type or by customer. Cons Can be a little slow to open - the interface itself can take upwards of 30 seconds to load, and it doesn’t render well on iPads. Switched from [Syncro](https://www.capterra.com/p/207618/Syncro/) Cost - Atera offers a good set of features for a reasonable price Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 13, 2025 Glad to hear that Atera’s scripting, asset filtering, and remote tools are helping you manage your clients more efficiently! It’s great to know features like bulk script deployment, device filtering, and the Splashtop integration are making a positive impact. We also appreciate your feedback about loading speed and iPad rendering, these insights are important, and we’ll share them with our product team as we continue to enhance the platform experience. If you’d like to connect with other users or share more feedback, we’d love to welcome you to the Atera Community at https://community.atera.com Your ideas help shape the future of Atera! NE nabil e. marketing Computer Networking ### "ptarticable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 11, 2025 Enfin, Atera est un véritable outil tout-en-un. Que ce soit pour gérer des tickets, des interventions, des sauvegardes ou des inventaires, je n’ai jamais ressenti le besoin d’intégrer des outils externes. Tout est réuni dans un seul endroit, ce qui simplifie la gestion des ressources et améliore l’efficacité. Pros Qu'il ne nécessite pas d'applicatioDepuis que j’utilise Atera, je ne peux plus m'en passer. Ce qui me plaît avant tout, c’est la simplicité d’utilisation. Même pour quelqu’un qui n’est pas un expert en IT, l’interface est claire et facile à naviguer. L’installation est rapide et intuitive, et une fois l’outil en place, la gestion de mes clients, des appareils et des tickets de support devient un jeu d’enfant. n pour être utilisé. Cons Pour mémoire, j'ai utilisé Atera pendant un certain temps et c'était « correct », mais la mise à jour n'a jamais fonctionné correctement. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC matthew c. Founder Information Technology and Services ### "Good value for small shops, lots of add-on software to resell" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 30, 2025 Overall I think Atera is the right fit for me, I (as always) just want software cheaper to make higher margins for my business. Althought I've been a customer for probably close to 5 years and the price has increased probably 20% since I started- the service still provides a good value. I'm constantly bombarded with sales pitches for other RMM solutions but they're all more expensive in the end than what I'm paying now. So to me- Atera is the highest value choice. Pros Still like the "per technician price", it works for my small shop. Recently they added Splashtop SOS and I just happened to be looking for a service like that, so I subscribed. It was less than twenty bucks a month. Alerting now has SMART status of the HDDs- another thing that was on my wishlist and recently added. The script library comes in handy every once in a while. The pricing for bitdefender gravity zone is fair, starting at a dollar twenty per endpoint per month but there are some great upgrades bitdefender offers like MDR. Being able to sell customers remote access to their own machines is good although it's still a little expensive. The service offers a full CRM / ticketing solution with automatic triggered tickets so you can add quarterly reviews and maintenance tasks to come up as tickets on a regular schedule. The dashboard is pretty intuitive, so the important stuff is up top right away when you log in. I like that they have a mobile app to update tickets and record service time. Cons The AI they advertise as being so great and useful won't do some simple things like password resets. Also it's an upcharge to your already hefty per technician price of about one hundred twenty per tech per month. The backup service is priced per GB and gets expensive fast. Usually doesn't end up being the best deal for customers after even a short search. It's frustrating to not be able to move an endpoint from one org to another. The backup service they sell gets expensive quick since it's priced by the GB. I think my customers can shop around and find their own solution sold directly to the public for quite a bit cheaper. I don't like how you have to pay extra to get the client software for Linux machines, pretty much everything for linux is open source / free so the industry / culture kind of sets that expectation. The mobile app can be annoying with how frequently you have to log in over and over. Alternatives considered [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reasons for choosing Atera Everything I consider and evaluate ends up being more expensive. For a small one person shop- price is king right now. The features just work for my needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KR Kyle R. IT Project Manager Automotive ### "Atera - A great RMM Tool! " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2025 So far the experience has been great! I love the built in remoting tool, and the features are definitely on par with other services. Pros Its a very user friendly suite to use compared to its competitors. It makes training new staff really easy since its so easy to navigate. Cons Sometimes the Windows patching is a little bit finicky. It doesnt always patch correctly and can cause some issues here and there. But not to often. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/144309/Atera/reviews/) ## FAQs Atera is a cloud-based IT management platform designed for managed service providers (MSPs) and internal IT teams. It combines remote monitoring and management (RMM), help desk, automation, and reporting in a single interface. Atera charges a fixed monthly or annual fee per technician, not per device. This model allows unlimited endpoint support and scales predictably as teams grow, making it distinct from most per-device pricing structures. Yes. Atera supports macOS and Linux devices for monitoring and remote access. While automation is more limited on macOS, SNMP-based monitoring and remote control are available across platforms. Yes. Atera’s agent is brandless by default. MSPs can customize the ticketing interface with their own branding, so clients see their logo and identity when submitting support requests. Yes. Atera encrypts all data at rest and in transit. It supports multifactor authentication (MFA), IP-based access controls, and token-based login verification to protect customer environments. Yes. Atera offers a 30-day free trial with access to all core features. No credit card is required to sign up, and users can test the platform’s RMM, PSA, and remote access tools. Atera is used by small and midsize businesses (SMBs), especially MSPs and internal IT departments. It’s suited for teams managing multiple endpoints and looking to automate routine IT tasks. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources 1. **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). 2. **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). 3. This product information came from Atera’s own online content in July 2025, including the product's website and its social media channels. ## Related reading ### [5 Top Rated Remote Work Software for IT Services](https://www.capterra.com/resources/top-remote-work-tools/) Published February 16, 2023 by [Saumya Srivastava](https://www.capterra.com/resources/author/ssrivastava/) ### [9 Best Remote Monitoring and Management Software for IT Teams](https://www.capterra.com/resources/best-remote-monitoring-and-management-software/) Published August 26, 2022 by [Ashish Upadhyay](https://www.capterra.com/resources/author/aupadhyay/) ### [Your Practice Should Monitor Patients Remotely—Here's Why](https://www.capterra.com/resources/benefits-remote-patient-monitoring/) Published October 9, 2020 by [Amanda Kennedy](https://www.capterra.com/resources/author/akennedy/) ### [Category Compare: Screen Sharing vs. Remote Management Software](https://www.capterra.com/resources/screen-sharing-vs-remote-management/) Published June 16, 2023 by [Saumya Srivastava](https://www.capterra.com/resources/author/ssrivastava/) ### [Category Compare: Computer Security vs. Cybersecurity Software](https://www.capterra.com/resources/computer-security-vs-cybersecurity-software/) Published November 4, 2022 by [Shephalii Kapoor](https://www.capterra.com/resources/author/skapoor/) ### [7 Top-Rated Network Monitoring Software](https://www.capterra.com/resources/top-network-monitoring-software/) Published February 13, 2023 by [Preksha Buttan](https://www.capterra.com/resources/author/pbuttan/) ### [9 Best IT Tools For Professionals](https://www.capterra.com/resources/best-it-tools/) Published May 20, 2022 by [Shephalii Kapoor](https://www.capterra.com/resources/author/skapoor/) Popular comparisons [ManageEngine Endpoint Central vs Atera](https://www.capterra.com/compare/144309-170018/Atera-vs-ManageEngine-Desktop-Central)[Iru vs Atera](https://www.capterra.com/compare/144309-181954/Atera-vs-Iru)[Action1 vs Atera](https://www.capterra.com/compare/144309-180609/Atera-vs-Action1-RMM)[Pulseway vs Atera](https://www.capterra.com/compare/141792-144309/Pulseway-vs-Atera)[PDQ Deploy & Inventory vs Atera](https://www.capterra.com/compare/144309-174535/Atera-vs-PDQ-Deploy)[NinjaOne vs Atera](https://www.capterra.com/compare/144309-184229/Atera-vs-NinjaOne)[N-central vs Atera](https://www.capterra.com/compare/13803-144309/N-central-vs-Atera)[JIRA Service Management vs Atera](https://www.capterra.com/compare/144309-227102/Atera-vs-JIRA-Service-Management)[SysAid vs Atera](https://www.capterra.com/compare/107225-144309/SysAid-vs-Atera) [TeamViewer ONE vs Atera](https://www.capterra.com/compare/144309-194565/Atera-vs-TeamViewer)[Wrike vs Atera](https://www.capterra.com/compare/76113-144309/Wrike-vs-Atera)[baramundi Management Suite vs Atera](https://www.capterra.com/compare/144309-177946/Atera-vs-baramundi-Management-Suite)[N-sight RMM vs Atera](https://www.capterra.com/compare/144309-163344/Atera-vs-N-sight)[JumpCloud Directory Platform vs Atera](https://www.capterra.com/compare/144309-175092/Atera-vs-JumpCloud-DaaS)[Freshservice vs Atera](https://www.capterra.com/compare/132997-144309/Freshservice-vs-Atera)[Kaseya VSA vs Atera](https://www.capterra.com/compare/100303-144309/Kaseya-VSA-vs-Atera)[Milvus vs Atera](https://www.capterra.com/compare/144309-202528/Atera-vs-Milvus)[ConnectWise Automate vs Atera](https://www.capterra.com/compare/142789-144309/ConnectWise-Automate-vs-Atera)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. 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