# Atera Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Atera Software - reviews, pricing plans, popular comparisons to other Remote Support products and more. Source: https://www.capterra.com/p/144309/Atera --- # Atera Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Atera ## What is Atera? Atera’s Remote Support enables IT teams and MSPs to quickly connect to endpoints via built-in integrations with AnyDesk and Splashtop, or third-parties like TeamViewer and ScreenConnect. Troubleshoot issues, deploy updates, and maintain control from anywhere. Secure, multi-platform access allows instant remote control, file transfer, and real-time collaboration. Automation and AI-driven insights streamline repetitive tasks and accelerate resolution, improving first-contact fix rates and overall efficiency. End users enjoy fast, seamless support with minimal downtime, while IT leaders get visibility and reporting to optimize team performance. Atera's autonomous AI agent, Robin, learns from previous remote sessions to craft solutions when new issues come up, reducing incoming tickets and keeping systems running smoothly 24/7, letting teams focus on strategic initiatives and high-value work. ## What is Atera used for? [IT Management](https://www.capterra.com/it-management-software/)[Remote Support](https://www.capterra.com/remote-support-software/)[Remote Monitoring and Management](https://www.capterra.com/remote-monitoring-and-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 448 user reviews Reviews sentiment Positive 94% Neutral 4% Negative 3% Pros & cons Quick and simple deployment Comprehensive IT process automation Occasional sluggish platform response Starting price $129 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Help Desk / 2026 - IT Management / 2026 - Managed Service Providers (MSP) / 2026 - Professional Services Automation / 2026 - Artificial Intelligence / 2025 - Network Monitoring / 2025 - Remote Monitoring and Management / 2025 - Remote Support / 2025 - Server Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Atera?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.atera.com&name=Atera) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Atera 4.5 (448) VS. [4.6 (1,657)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting Price $129 Per User, Per Month Starting Price $795 Per User, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (445) Ease Of Use 4.5 (1,656) Value For Money 4.6 (401) Value For Money 4.5 (1,506) Customer Service 4.5 (413) Customer Service 4.5 (1,501) ## Atera alternatives Highest Rated [4.9 (480)](https://www.capterra.com/p/181954/Iru/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (289)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (253)](https://www.capterra.com/p/13803/N-central/reviews/) Starting price $1.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/144309/Atera/alternatives/) ## FAQs about Atera Overview ### What problems does Atera solve? Atera solves slow IT response, fragmented toolsets, and manual maintenance by combining remote monitoring, ticketing, patching, scripting, and alerts in one console. MSPs, internal IT teams, and solo administrators use it to manage multi-site devices, catch outages early, deploy agents quickly, and reduce repetitive support work. Answer based on 168 reviews Overview ### Which roles and teams benefit most from Atera? Atera is most used by IT managers, administrators, support specialists, and consultants who need centralized monitoring, remote support, patching, and device management. MSP owners, founders, and executives use it to oversee service delivery, control costs, standardize operations, and track client environments without adding administrative complexity. Answer based on 426 reviews Overview ### What company size and industries is Atera built for? Atera is built primarily for small businesses, which account for 78% of reviewers, and for IT and Services teams, the top industry at 46%. It serves IT managers, administrators, MSP owners, CIOs, and CTOs across sectors, with added presence in Computer and Network Security at 8% and Computer Networking at 6%. Answer based on 448 reviews Features and Usability ### What are the key features of Atera? Atera includes core RMM and PSA features such as remote access, remote monitoring, ticket management, device management, and reporting. Differentiating capabilities include AI Copilot for ticket analysis and responses, plus automatic patch deployment and billing tools for MSP workflows and ongoing IT management. Answer based on 147 reviews Pricing ### How much does it cost and what fees or limitations are included? Atera starts at $129 per month per user for Pro, with Growth at 179 and Power at 209. A free trial is available. Reviewers often value the per-technician, unlimited-endpoint model for predictable costs, though some note pricier higher-tier features, separate billed items, and paid add-ons like Copilot. Answer based on 133 reviews Integrations ### Which third-party tools and platforms does Atera integrate with? Atera integrates with over 20 third-party tools, with reviewers most often citing Splashtop, TeamViewer, Bitdefender GravityZone, Webroot Business Endpoint Protection, AnyDesk, Acronis Cyber Backup, and ConnectWise ScreenConnect. Official integrations also extend to Cisco Duo, IT Glue, Okta, Chocolatey, Google Calendar, and QuickBooks Online. Answer based on 114 reviews Getting Started and Support ### How easy is it to onboard and train a team on Atera? Atera is generally quick to onboard, with an intuitive interface that entry-level IT staff, application managers, and other nontechnical users can learn fast. It offers live online sessions, webinars, videos, and documentation. Admins handling advanced features, large deployments, alerts, or integrations typically need more training time. Answer based on 19 reviews Getting Started and Support ### What customer support options does Atera offer, and how do users rate the experience? Atera offers email/help desk, FAQ/forum, a knowledge base, 24/7 live support, and chat. Users often describe support as fast, friendly, and helpful, with chat especially valued for quick technical assistance. Some users report occasional frustration with product limitations or needing workarounds, but support interactions are generally viewed positively. Answer based on 178 reviews ## Who uses Atera? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 113 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 113 reviews IT & Software Development 48% IT & Software Development 48% Administrative 14% Consulting 5% Customer Services & Support 5% Others 28% Top industries Based on 113 reviews Information Technology and Services 71% Computer & Network Security 10% Hospital & Health Care 9% Computer Software 5% Other 5% ## Pros and Cons Quick and simple deployment 100% positive reviews out of 28 Most reviewers find deployment rapid and user-friendly, enabling easy rollout and management across multiple systems. Occasional sluggish platform response 66% negative reviews out of 32 Some reviewers report slow interface loading, delayed remote access, and lag during peak times or with large device counts. Fernando P Administrative, 11 - 50 employees. "Sometimes the user interface can be a bit slow, especially when dealing with a large number of devices." Comprehensive IT process automation 100% positive reviews out of 23 Most reviewers indicate automation tools reduce manual work, streamline maintenance, and boost productivity with easy configuration. Sydney B Information Technology Engineer, 10,001+ employees. "Atera uses AI technology to automate and streamline IT operations thus saving time and eliminating manual work and repetitive tasks." Effortless multi-device setup process 100% positive reviews out of 21 Most reviewers describe setup as straightforward, fast, and intuitive across servers, PCs, and Macs, minimizing onboarding time. Allegra W IT, 51 - 200 employees. "Managing several companies at once is simpler with the way the site is setup, it's all really clear." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Remote Access/Control 4.6 (163) 79.75% of 163 reviewers that rated this feature as important or highly important You gain fast, flexible remote control of devices, supporting multiple tools like Splashtop, AnyDesk, TeamViewer, and ConnectWise Control. Reviewers value the integrations, ease of use, and multi-device support, though some mention occasional stability issues with Splashtop. Ticket Management 4.4 (111) 64.86% of 111 reviewers that rated this feature as important or highly important Atera gives you streamlined ticket tracking with automation, custom categories, and integration with monitoring and Office 365. Reviewers find it easy to manage and customize, though some feel the interface could be cleaner and want more advanced functionality. Patch Management 4.5 (87) 77.01% of 87 reviewers that rated this feature as important or highly important It helps you automate software updates and reduce security risks. Reviewers appreciate the reliability, ease of use, and visibility into missing patches. Some users want broader OEM support and more granular control, but most find it convenient for managing updates. Unattended Access 4.6 (61) 67.21% of 61 reviewers that rated this feature as important or highly important Atera offers you the ability to access devices anytime, even after hours, which reviewers find essential for maintenance and support. Users value the Splashtop integration, security controls, and time savings. Some mention it requires an agent or extra subscription. Screen Sharing 4.5 (42) 57.14% of 42 reviewers that rated this feature as important or highly important With screen sharing, you can visually guide clients and resolve issues without traveling. Reviewers appreciate how quickly they can show users what to do, the ease of use, and integrations with Splashtop and AnyDesk. Some wish for better multi-monitor support. Real-Time Notifications 4.5 (83) 61.45% of 83 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Atera 147 features Define levels of authorization for access to specific files or systems Integrate with a third-party accounting system Integrates with Active Directory Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Track, manage and store the applications of potential future members, customers or candidates Manage the process of evaluating documents or requests submitted for approval Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Tickets are automatically assigned to specific agents based on predefined rules Set a time to deploy patches automatically Setup recurring or automatic scans Create backups and provide methods to recover deleted/lost data Measure the actual bandwidth available on a local network (LAN or WiFi) Scan barcodes to ensure accurate pricing and label tracking Define network parameters and threshold settings to monitor network health and take necessary precautions Track the list of items required to be billed/invoiced to clients Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Track and monitor efficient handling of all changes/transitions Communicate using direct chat or messages within the system Private online space that lets businesses securely share documents and provide information access to clients Provides a channel for team members to share media files, communicate, and work together Track and manage adherence to policies for any service, product, process, or supplier Identify component attributes like servers, hardware, software, and manage relationships across all services Monitor performance details involving CPU/memory utilization Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation A collection of customer information such as contact details, demographics, previous interactions, etc. Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Alter the layout and content of dashboards Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Create labels for products that contain required information such as colors, sizes, dates, etc. Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Graphical representation of data Manage the processes involved when making the application ready for use Automatically scan the network for devices and take pre-defined actions upon discovery Maintenance and upkeep of physical and/or virtual devices Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Track unplanned equipment or network failures Manage, store and organize emails within the system or via third-party apps Ability to oversee and optimize the operations of a mail server Pre-made examples and templates for emails Track status, assign actions, and control access to systems for devices within the organization Protect users working remotely and provide secure environments for personal devices to access company programs A chronological record of actions or occurrences within a network, software, or process Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Intended to be used by managed service providers Managing service requests, incidents, IT issues & support with a ticketing system Manage and track all disruptions and incidents Track and manage inventory levels to maintain proper supply Monitor the IP addresses of the incoming traffic Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Identify and respond to unexpected problems or failures (ie. "negative events") Managing inventories and tracking changes to hardware and software configurations Monitor the movement of one or more IT assets throughout the organization Manage incidents related to outages or breaches in functionality of IT systems Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Ability to chat online in real time Enable businesses to implement machine learning algorithms on business data such as sales and revenue Templated responses for responding quickly to recurring support requests Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Access software remotely via mobile devices Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Process and analyze human language in text or audio form Run tests on a network to find the root cause of network issues Tracks and makes accessible data on the health of servers and other network components. Monitor and manage resource utilization for network infrastructure Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources The ability to manage all patches within a network It helps you automate software updates and reduce security risks. Reviewers appreciate the reliability, ease of use, and visibility into missing patches. Some users want broader OEM support and more granular control, but most find it convenient for managing updates. Determine which patches should receive immediate attention A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Monitoring and measurement of relevant metrics to assess the performance of IT resources Adjust communications based on previous interactions or personal preferences Create, manage, and track policies and procedures within an organization Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Create proposals based on costs of labor and materials Generate quotes or estimates for customers Receive notification of issues as soon as they occur Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Control system behavior and appearance, and access and report on system status/health from a distant location You gain fast, flexible remote control of devices, supporting multiple tools like Splashtop, AnyDesk, TeamViewer, and ConnectWise Control. Reviewers value the integrations, ease of use, and multi-device support, though some mention occasional stability issues with Splashtop. Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Deploy updates or install new software remotely Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Review, approve and cancel requests for goods/services to be purchased Assign available resources (human and/or non-human) to various projects and tasks Set & manage permission levels based on user roles and restrict access to only authorized individuals Set a time to generate routine reports automatically Plan availability and assign specific time slots for tasks and resources With screen sharing, you can visually guide clients and resolve issues without traveling. Reviewers appreciate how quickly they can show users what to do, the ease of use, and integrations with Splashtop and AnyDesk. Some wish for better multi-monitor support. Securely stores data to prevent data loss or breaches Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats Online portal through which end users can access the system, manage tasks, or obtain information Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Track work performed and resources used for past customers, sites, or assets Set and monitor service level agreements to ensure timely response and resolution Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more Record active support and chat sessions for auditing and training Transfer a support session to another team member Internet standard protocol for collecting information about managed devices on a network Allow users to access multiple services after entering their login credentials once Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track the status over time for a request, process, asset, or transaction Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings Atera gives you streamlined ticket tracking with automation, custom categories, and integration with monitoring and Office 365. Reviewers find it easy to manage and customize, though some feel the interface could be cleaner and want more advanced functionality. Log and record hours worked and costs spent to assist in billing and invoicing Track the amount of time spent on a job or task Take actions to troubleshoot issues for networks, devices, etc. Atera offers you the ability to access devices anytime, even after hours, which reviewers find essential for maintenance and support. Users value the Splashtop integration, security controls, and time savings. Some mention it requires an agent or extra subscription. Track the availability time for a designated network or website over a given period of time Track and interpret metrics on the usage of company resources Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track and manage virtual machines (VMs) running on physical host machines Discover patch statuses and vulnerabilities Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.3 (407) 4.3 Based on 407 reviews ## Pricing Value for money 4.6 (401) Free Trial [View pricing plan details](https://www.capterra.com/p/144309/Atera/pricing/) Pro $129.00 Per User,Per Month It includes: - Remote Management, Automations & Scripting - Windows Support - Remote Monitoring and Alerts - Patch Management - Remote Access Using Splashtop (up to 2 concurrent sessions) - API Access - Reports - Helpdesk & Ticket Automation - Custom Support Addresses (up to 5) - Customer Support Portal - SLA and Automated Time Tracking - File View - Contracts & Invoicing - Azure AD Integration - Audit Log - Mobile App (iOS & Android) Growth $179.00 Per User,Per Month It includes: - Mac and Linux Support - Remote Access - Splashtop Concurrent Sessions (unlimited) - Custom Support Addresses (up to 10) - Advanced Analytics - Custom Asset Types (up to 5) - File Transfer (up to 15GB per month) - Extended Retention Audit Log - Integrations with QuickBooks Online & Xero - CSV QuickBooks Desktop Export Power $209.00 Per User,Per Month It includes: - Custom Analytics - Custom Support Addresses (unlimited) - Custom Asset Types (up to 20) - File Transfer (up to 50GB per month) - Audit Log - 1 Year Retention - Data Recovery Value for money 4.6 (401) 4.6 Based on 401 reviews ## Integrations [ TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[ AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[ Okta](https://www.capterra.com/p/119653/Okta/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (413) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (413) 4.5 Based on 413 reviews ## User reviews Overall rating 4.5 Based on 448 reviews Filter by rating 5(286) 4(133) 3(17) 2(9) 1(3) Mentioned topic Sorted by most recent Chinedu N. IT Support Specialist Information Technology and Services ### "Efficient and User-Friendly IT Management Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2026 Overall, my experience with Atera has been very positive. It has helped streamline ticket management, patch management, and device monitoring while improving productivity and organization. The platform offers good value for money, reliable customer support, and an intuitive experience for managing IT tasks efficiently. Pros Atera is easy to use and combines remote monitoring, ticket management, and patch management into one platform. The interface is clean, automation features save time, and it helps improve efficiency for daily IT operations. Cons Some advanced features can take time to learn, and occasional bugs or delays may happen during updates. More customization options would also be helpful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BR Bradley R. IT Director Information Technology and Services ### "RMM, ticketing, patching, and remote access all in one platform " 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 May 4, 2026 Pros What I liked most was how quickly we were able to get up and running. Having RMM, ticketing, patching, and remote access all in one platform definitely helped cut down on tool sprawl and kept things simpler day to day. The interface is straightforward, so getting techs onboarded didn’t take much effort. Patch management and basic automation also helped reduce some of the repetitive manual work. For a smaller or lean IT team, it works well as an all-in-one solution to manage endpoints and stay on top of tickets without needing multiple systems. Cons The biggest issue for us was that the product didn’t fully live up to how it’s marketed. It works, but some of the deeper functionality and automation aren’t as mature as you’d expect once you start relying on it day to day. Reporting and customization felt somewhat limited, and there were times where we had to work around the platform instead of it fitting into our processes. As we scaled, those gaps became more noticeable. It’s a solid tool for smaller environments, but for more advanced needs or larger deployments, it started to feel a bit constrained, which ultimately led us to move to a more robust platform. Switched from [nAbleMD](https://www.capterra.com/p/75736/nAbleMD/) Nable was becoming very pricy and also their account management was contract or bust. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AK Alison K. Project Manager Marketing and Advertising ### "Atera is good enough for what I pay I guess." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 14, 2026 Atera solves the problem of needing to physically visit each site to patch the operating system. As well, Atera is saving me money due to its no-charge per-agent model. I can manage the chaos of my clients' networks without the need to hire another technician which will help save me money. Lastly, Atera prevents me from having to explain to my clients why they should run updates and instead I simply force those updates to run in the background. Pros What I like best about Atera is that it is cost-effective for a one-man shop such as myself because I cannot afford the larger enterprises systems. The scripting generally functions properly and the lightweight nature of the agent makes it possible for me to install it on my client's older computers, which they will not upgrade. Atera gives me the opportunity to maintain low overhead costs; I did find the automation function worked as expected and didn't crash the entire dashboard. Cons What I dislike most about Atera is that there are too many clicks required to simply initiate a remote connection. To get into the machine I first must choose the computer, then click the "connect" button, then click an additional pop-up to enter the remote desktop, which is frustrating when I'm under a deadline. I've found support for Atera to be extremely slow to respond. I submitted a ticket regarding a script that would not run and when their response came back weeks later, I had either fixed it myself or given up. In addition, the file transfer functionality within Atera is lacking in that I wish to send a file without initiating a full remote session and thus disturbing the user. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JK John k. Chief Technology Officer Information Technology and Services ### "Atera allows remote connection (and doesn't blow up immediately)" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 8, 2026 Atera takes care of the security aspects of the system and I am happy knowing that if one of our employees were to try and steal some of our sensitive information, they would fail miserably. The Intune portion of the product also helps us save money by sending the app to every employee instead of someone having to physically download it onto each machine. Pros Atera allowed me to get into the client's system from anywhere without their system crashing right away. Atera connected to the client's studio workstation and let me edit big after effects files on a small laptop which was amazing. I was glad it did not crash during today's training session and the 2FA did not lock me out of the account either. Cons The price is WAY too much money and it uses ALL my CPU, so everything else is slowed down. I had to go searching through the menus for hours to find where they had hidden the scaling options. I hate that I have to give it both an ID number and a password to login but most apps do not require such hassle. My IT team is able to take care of my computer issues when I am traveling for marketing so I will never be stuck with no way to work or get things done. Switched from [SuperOps](https://www.capterra.com/p/235300/SuperOpsai/) It is slower to reach ROI and did not fulfil my needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Ganapathi G H. CEO Information Technology and Services ### "Patch management and cyber security " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 13, 2025 I can say its a great product and serves the purpose if you are looking for patch management, as well as asset discovery Pros Patch management feature across OS platforms, Windows, Mac, Ubuntu, and third party application is very good and also it works on agent based so you can save hug capex Cons device management feature can be added advantage which is now not available and also network discovery is good but there is no patching feature Switched from [Syncro](https://www.capterra.com/p/207618/Syncro/) there was no support for Ubuntu end point at that time Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH James H. ESG Analyst Business Supplies and Equipment ### "Simple IT platform that supports ESG tracking" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 4, 2025 Atera helped me pull together IT asset data, support tickets, and system activity in one place, which made it easier to prepare internal reports and track progress on compliance tasks. The automation tools cut down manual work, and the platform is easy for teams to use without long training. Pros Atera centralizes device and ticket information, which makes audit prep much smoother. The automation features save time, and the pricing is predictable as the team grows. Cons Reporting is basic, so I often exported data for deeper ESG analysis. Some advanced features require paid add-ons. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Software Developer Computer Software ### "Good but expensive" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 14, 2025 Pros Very simple to use, saying this after some time of usage, and the dashboard is really unique. Cool software Cons Pricing is really high and I think there might be alternatives. Paying per user is not a real deal in this type of software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WT Wasek T. IT Support Supervisor Information Technology and Services ### "Superb real time monitoring tool and asset managment" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 4, 2025 Positive experience managing client devices and servers. Patch management for OS updates were done automatically as well as creating scripts which could be push automatically or a click of a button. When first using the platform it takes a while to learn as it is very feature rich. Pros Brilliant asset monitoring which includes statistics, alerts and remote control capabilities. Easy to manage devices and organise by clients. Clean user interface and easy to deploy. This helped improve my workflow. Cons Patch management for third party apps were not available unless installed via Atera. When generating reports the presentation was not the cleanest but did contain necessary information. Sometimes the platform would be slow to load. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 12, 2025 Thank you for your review, I'm glad to hear that Atera’s asset monitoring, alerts, remote control capabilities, and client organization features have helped improve your workflow! Many customers love our UI, easy deployment, and automation for OS patching and scripting that made managing devices and servers more efficient. I appreciate your feedback about third-party patch management, report presentation, and occasional load times. Our product team is working to improve these areas to create a smoother experience. If you’d like to share more ideas or connect with others who are also getting the most out of Atera, we’d love to see you in the Atera Community. Your insights help shape the future of the platform. TS Tom S. Director Information Technology and Services ### "Affordable price, generally a reliable platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 9/10 July 19, 2025 A good choice for small-mid sized IT providers. Integrates with Splashtop, and offers strong remote tools (including remote Powershell). Pros Automated scripts - lets you create scripts for client PC’s, and then deploy them in bulk (i.e. for registry changes, startup scripts etc). Device view shows a list of all assets - and it’s easy to filter them by type or by customer. Cons Can be a little slow to open - the interface itself can take upwards of 30 seconds to load, and it doesn’t render well on iPads. Switched from [Syncro](https://www.capterra.com/p/207618/Syncro/) Cost - Atera offers a good set of features for a reasonable price Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 13, 2025 Glad to hear that Atera’s scripting, asset filtering, and remote tools are helping you manage your clients more efficiently! It’s great to know features like bulk script deployment, device filtering, and the Splashtop integration are making a positive impact. We also appreciate your feedback about loading speed and iPad rendering, these insights are important, and we’ll share them with our product team as we continue to enhance the platform experience. If you’d like to connect with other users or share more feedback, we’d love to welcome you to the Atera Community at https://community.atera.com Your ideas help shape the future of Atera! NE nabil e. marketing Computer Networking ### "ptarticable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 11, 2025 Enfin, Atera est un véritable outil tout-en-un. Que ce soit pour gérer des tickets, des interventions, des sauvegardes ou des inventaires, je n’ai jamais ressenti le besoin d’intégrer des outils externes. Tout est réuni dans un seul endroit, ce qui simplifie la gestion des ressources et améliore l’efficacité. Pros Qu'il ne nécessite pas d'applicatioDepuis que j’utilise Atera, je ne peux plus m'en passer. Ce qui me plaît avant tout, c’est la simplicité d’utilisation. Même pour quelqu’un qui n’est pas un expert en IT, l’interface est claire et facile à naviguer. L’installation est rapide et intuitive, et une fois l’outil en place, la gestion de mes clients, des appareils et des tickets de support devient un jeu d’enfant. n pour être utilisé. Cons Pour mémoire, j'ai utilisé Atera pendant un certain temps et c'était « correct », mais la mise à jour n'a jamais fonctionné correctement. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/144309/Atera/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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