# Atera Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Atera the right IT Asset Management solution for you? Explore 447 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144309/Atera/reviews --- Atera 4.5 (447) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Reviews of Atera Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews Quick and simple deployment 100% positive reviews out of 28 Most reviewers find deployment rapid and user-friendly, enabling easy rollout and management across multiple systems. Occasional sluggish platform response 66% negative reviews out of 32 Some reviewers report slow interface loading, delayed remote access, and lag during peak times or with large device counts. Fernando P Administrative, 11 - 50 employees. "Sometimes the user interface can be a bit slow, especially when dealing with a large number of devices." Comprehensive IT process automation 100% positive reviews out of 23 Most reviewers indicate automation tools reduce manual work, streamline maintenance, and boost productivity with easy configuration. Sydney B Information Technology Engineer, 10,001+ employees. "Atera uses AI technology to automate and streamline IT operations thus saving time and eliminating manual work and repetitive tasks." Effortless multi-device setup process 100% positive reviews out of 21 Most reviewers describe setup as straightforward, fast, and intuitive across servers, PCs, and Macs, minimizing onboarding time. Allegra W IT, 51 - 200 employees. "Managing several companies at once is simpler with the way the site is setup, it's all really clear." ## Showing most helpful reviews Showing 1-25 of 447 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sydney B. Information Technology Engineer Information Technology and Services Used the software for: 1-2 years ### "Amplifying and Tailoring Remote Monitoring and Management with Atera." September 17, 2024 5.0 I'm glad that it is simple to use Atera without any hassles.Again, Atera provides ticketing and helpdesk feature thus making it fast to respond and resolve issues. Pros Atera uses AI technology to automate and streamline IT operations thus saving time and eliminating manual work and repetitive tasks.Atera enhances real-time monitoring and management of remote devices.Atera offers excellent remote IT support thus making it simple to resolve technical issues.Finally, it is simple to access and control remote devices securely and quickly with Atera. Cons I have encountered anything that is worth mentioning as dislike with Atera. Review Source WT Wasek T. IT Support Supervisor Information Technology and Services Used the software for: 1-2 years ### "Superb real time monitoring tool and asset managment" August 4, 2025 5.0 Positive experience managing client devices and servers. Patch management for OS updates were done automatically as well as creating scripts which could be push automatically or a click of a button. When first using the platform it takes a while to learn as it is very feature rich. Pros Brilliant asset monitoring which includes statistics, alerts and remote control capabilities. Easy to manage devices and organise by clients. Clean user interface and easy to deploy. This helped improve my workflow. Cons Patch management for third party apps were not available unless installed via Atera. When generating reports the presentation was not the cleanest but did contain necessary information. Sometimes the platform would be slow to load. Review Source Response from Atera August 12, 2025 Thank you for your review, I'm glad to hear that Atera’s asset monitoring, alerts, remote control capabilities, and client organization features have helped improve your workflow! Many customers love our UI, easy deployment, and automation for OS patching and scripting that made managing devices and servers more efficient. I appreciate your feedback about third-party patch management, report presentation, and occasional load times. Our product team is working to improve these areas to create a smoother experience. If you’d like to share more ideas or connect with others who are also getting the most out of Atera, we’d love to see you in the Atera Community. Your insights help shape the future of the platform. DK David K. Information Technology Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "The Best Cloud-based IT Management System for Remote Monitoring System" January 23, 2025 3.0 Atera is a robust and popular Information technology management platform, and is well suited for both small and medium sized managed service providers and internal business departments. Pros Atera integrates critical Information Technology management tools such as helpdesk, Remote Monitoring Management into a single, unified platform. This helps remove the need to manage numerous independent systems, simplifies workflows, and boosts overall productivity. Cons Atera has less customization choices since this can be disadvantages for organizations with extremely specific procures or reporting requirement. Review Source JH James H. ESG Analyst Business Supplies and Equipment Used the software for: 1-2 years ### "Simple IT platform that supports ESG tracking" December 4, 2025 4.0 Atera helped me pull together IT asset data, support tickets, and system activity in one place, which made it easier to prepare internal reports and track progress on compliance tasks. The automation tools cut down manual work, and the platform is easy for teams to use without long training. Pros Atera centralizes device and ticket information, which makes audit prep much smoother. The automation features save time, and the pricing is predictable as the team grows. Cons Reporting is basic, so I often exported data for deeper ESG analysis. Some advanced features require paid add-ons. Review Source VR Verified Reviewer Senior IT Analyst Information Technology and Services Used the software for: 2+ years ### "All in one great monitoring system!" March 16, 2025 5.0 I have used Atera for many years now and it's handy features make it worth every penny. The monitoring is great when handling a 100+ companies since I can work a priority out based on the alerts received. The remote access isn't my first choice as I needed something that's specifically tailored for it. Splashtop is very reliable as a backup and actually runs on more operating systems (I've personally found). With the other apps available, I would recommend this for a company who'd like an all-round great monitoring system Pros Easy to see which machines are online and manage resources on servers/computers, remotely accessing machines is also made super easy with splashtop. The alert function makes it easy to monitor if a disk is nearing full, the memory nearing full or temperature warnings. The app center is great for what it offers, but I have only used splashtop remote access. Cons Not really found any issues yet, works perfect my use case overseeings servers/computers. Review Source JD Jesse D. Co-Founder Media Production Used the software for: 1-2 years ### "An Exceptional multi-purposed Cloud Services Monitoring Management Solution (2025)" February 9, 2025 5.0 Real-time cloud network, remote, IT service, UEM among other cloud help desk monitoring systems. Pros Elegant and pre-made clean UI and GUI adapted for seamless and harnessed patch management, RMM, ITSM, unified endpoint management (UEM) among other cloud remote monitoring services. Cons I don't have blemish over its functionality and service of performance. Review Source KR Kyle R. IT Project Manager Automotive Used the software for: 2+ years ### "Atera - A great RMM Tool! " June 9, 2025 4.0 So far the experience has been great! I love the built in remoting tool, and the features are definitely on par with other services. Pros Its a very user friendly suite to use compared to its competitors. It makes training new staff really easy since its so easy to navigate. Cons Sometimes the Windows patching is a little bit finicky. It doesnt always patch correctly and can cause some issues here and there. But not to often. Review Source VR Verified Reviewer Network engineer Computer & Network Security Used the software for: Less than 6 months ### "The best Remote monitoring software" March 24, 2025 5.0 Atera helps us with centralized monitoring, streamlining patching and maintenance tasks and providing remote access easily. It works perfectly for small to medium-sized managed service providers as well as internal business teams. Pros This tool actively monitors IT systems to avoid problems and improve work efficiency. I can remotely access target machines and deploy automation scripts help of with this software. It's Provide automated reports on system health, performance, and ticket resolution automatically, making it easier for internal teams and clients to understand. Cons I have not faced any problems with Atera so far. I really like is its user-friendly interface. Review Source VR Verified Reviewer Business Development Executive Computer & Network Security Used the software for: Less than 6 months ### " Atera true review" March 13, 2025 5.0 Atera facilitated this process effortlessly. handle our endpoints and tickets without any hassle using one simple dashboard. Its easy-to-use design helps us see data clearly and manage workflows smoothly. Pros Atera makes my work so much easier. I use it to remotely access target machines and to deploy automation scripts. It has a variety of features, like patch management, remote monitoring, and a help desk for general support. If something doesn't work their support team is always available through chat to help and solve the problem. The real-time monitoring is super helpful, especially when client networks go down. Plus, it has great call center management features, making it an ideal help desk solution for businesses. Cons I haven not noticed any issues with Atera. It is performing well and meeting expectations. Review Source Karima N. Director of Finance Information Technology and Services Used the software for: 1-2 years ### "Efficient Financial Management with Atera's Real-Time Tracking" August 18, 2024 4.0 Atera has been an excellent combined billing and cost management solution for our finance operations. Real-time tracking, very granular reporting, has increased the overall financial visibility in our operation. Some minor challenges are shared with complex configurations and reporting flexibility. Still, Atera has brought positive results to our financial process and is extremely useful to be within our tech stack. Pros I really love the way Atera integrates seamlessly with billing, giving real-time tracking of service profitability and client expenses. This saves us hours of manual reconciliation and frees us to work on higher-value tasks. The excellent reporting also provides insights on IT costs that were previously not available. Cons Good overall value for the price of Atera; more flexible pricing will be valuable for small organizations. Some advanced features require learning, but the support team has always been very responsive and helpful. Review Source PW Palash W. Operations Consultant Information Technology and Services Used the software for: 6-12 months ### "Makes IT management easier at a great price" October 6, 2024 4.0 Atera automates key processes like patch mangement and remote monitoring for us. It integrates well with ticketing and remote access, allowing our IT team to handle support issues quickly. On the whole, Atera is now integral to our operations. Pros Atera's dashboard is intuitive and provides insights into the systems we manage, making remote access and troubleshooting tasks easy for us. The pricing model, which is per technician and not per endpoint, is a major plus for cost control. Cons The reporting and analytics module should have been more flexible. Customizing reports to fit specific needs, such as for executive summaries is a bit of a hassle. Switched from [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) We switched from NinjaOne to Atera primarily because of Atera's pricing model for the breadth of features included. NinjaOne worked well, but its per-endpoint pricing became costly as our business grew. Review Source AK Abhishek K. IT Infrastructure engineer Computer & Network Security Used the software for: 2+ years ### "Best RMM and ticketing Software" August 8, 2024 5.0 Easy RMM management tool with great ticketing and powerful features. Alerts have a intuitive dashboard. Pros Great tool with per technician billing model . Endpoints are not billed. Super powerful , has built in ticketing , remote management and patch ,management . Also has Co-pilot AI for generating automated scripts Cons Support of Mac devices is minimum or nil Alternatives considered [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Reason for choosing Atera Per technician billing of Atera is best when compared to per end point billing of connect-wise Review Source IS Ilham S. IT Programmer Automotive Used the software for: 6-12 months ### "Unified dashboard increased IT effectiveness for us" March 26, 2025 5.0 Pros It is advantageous that we can perform remote access, monitoring and ticketing all in one platform. The alerts are accurate thus minimizing the occurrences of false alarms. Cons It is often seen that when we have a large scale deployment then it affects the interface speed. There should be more advanced tutorials for the knowledge base. Review Source JN Josh N. Realtor Real Estate Used the software for: 1-2 years ### "Customer and employee problems are handled more easily." September 19, 2024 4.0 In my work environment we often tend to have certain problems that we could not solve on our own, thanks to this tool we can obtain remote support efficiently through the Atera ticket generation section. With the help of this IT tool we can have remote management where supervision can be obtained thanks to the operational automation that Atera provides. I have saved a lot of time in troubleshooting patch management since I can easily remotely set up obtaining technical assistance efficiently. Pros It meets a complete requirement for remote assistance management, and the AI ​​add-ons are included in the price. It is worth having this type of tool since it further automates the process of providing support remotely. It has multiple channels where clients and workers can communicate efficiently. The remote desktop has not been a problem with this feature since it allows questions to be resolved instantly without having to go through long response times to obtain a resolution to any concern during remote assistance. The implementation has not been complicated at all. I have not felt a learning curve, but rather the opposite. In addition, I have been able to implement other platforms that help me automate the process of providing remote assistance, thus allowing this tool to become more personalized and adapt to my company Cons For me, it is important that the new tools that are implemented within my work environment can adapt to my work needs, no matter how minimal they may be, so the main negative point is that the interface does not yet have a way to have a dark mode natively. It is annoying to have to work with this platform at certain times when the view is exhausted, so I have to resort to external tools such as the Dark Reader extension in my browser, which does not work well at all because it presents interface failures in certain areas. Another problem that causes us conflict is that we cannot incorporate two technicians within the same support ticket. It is essential to be able to have a function that allows this since there are usually technicians who require knowledge of problems that another technician may have, so when it comes to providing remote support it is easier to provide help and not have to give long waiting times when trying to provide a solution. Review Source DK Devendra K. Software Testing Manager Information Technology and Services Used the software for: 1-2 years ### "The best Rmm , Atera!!" November 27, 2024 4.0 My overall experience is Amazing iam enjoying it alot . They are headed into right direction and they are working hard to evolve with time and they are updating the System time to time which is a great thing. Iam a user of Atera from last 2 years and its User interface and customer service is amazing and iam not facing any issues with them so far, great Company provided me all the support i needed. Pros They are the best providers for Remote management and monitoring And iam totally impressed with the support and the service they are providing. Mainly the thing i like the most is the security they provide to acess the accounts and The rapid response we have got from their commercial team and Support team . Cons Ticketing system is laking alot , including Scheduling it. Its a growing platform but they should improve this Review Source TT Tyler T. IT Manager Information Technology and Services Used the software for: 2+ years ### "Atera is an awesome product for business remote support" November 27, 2024 5.0 Works great when needed and rarely has any issues that prevent remote access. Pros Patch management to do OS and software updates. Cons Price point is alot higher than most competitors Review Source KS Kantaphong S. Associate Dean Higher Education Used the software for: 6-12 months ### "Improved the reliability of the services that I deliver" March 26, 2025 4.0 Pros In time management of client networks the alert system of Atera has given the ability to monitor in real-time. Preventing specific device type thresholds there are certain send alerts that help me to be aware of possible problems so I can act immediately. Cons There have been moments when scanning the assets and inventories have not been very precise. Certain assets were not seen by the scanning system and needed to be individually checked in order to be discovered. Review Source SK Shehab K. Director, IT Security and Risk Management Information Technology and Services Used the software for: 1-2 years ### "Streamlined IT Management with Top-Notch Security Features" September 15, 2024 4.0 I found Atera easy to use and really slick to deploy, and it is available for a wide range of users. The extensive feature set and ability to seamlessly integrate with the rest of our toolset significantly surpassed our expectations. Atera has thus become a comprehensive solution that brings efficiency to all our IT operations and amplifies our security stance in a great way. Generally, Atera is an investment for organizations that need an integrated IT management and security posture. Pros What makes Atera stand out from the rest is collation of some of the most important IT functions under a single, intuitive interface that is easy to implement. The impressive RMM/PSA integration is giving me a great visualization and control of the IT environment. Patch automation, proactive endpoint monitoring, and robust remote access streamlined operation and reaction times. Cons The reporting and analytics module needs a bit of more flexibility and customization. A nice add-on would be to provide the ability to schedule reports for executive analysis of certain security metrics. Review Source KB Kurt B. Procurement and Training Manager Utilities Used the software for: 6-12 months ### "Atera - Review" April 24, 2025 5.0 My overall experience with Atera was very good. Pros Using this application made securing our scope (network) easier. Updating the computers on the network smooth and simple. Cons Honestly there wasn't anything i did not like about the application. Review Source VC Vineet C. IT Manager Government Administration Used the software for: I used a free trial ### "Comprehensive IT Management Simplified!" October 9, 2024 4.0 We use Atera as an all-in-one RMM platform which is designed to help managed service providers, helps in streamlining IT support/ maintenance. Overall we can manage our IT operations efficiently. Our business problems to which Atera addresses are mainly remote IT management, IT Automation, Ticketing System for our IT support. It has increased our cost efficiency significantly. Our security and compliance were also benefited by using Atera. Atera helps us in centralized monitoring, automated patching and maintenance, cost management and remote access for support. In short, Atera provides the tools needed for efficient IT management, cost reduction, and improved system reliability to our organization. Pros \- Atera lets our IT team to schedule and automate OS and third party software patches - Our IT team maintains accurate inventory data and ensure compliance with licensing agreements -Our employees can now submit tickets and IT teams can assign, prioritise and track their progress effectively. Cons \- Its reporting capabilities could benefit from more extensive customization options - Dashboard customization - Better support for more advanced scripting environments Review Source MH Martin H. Purchasing Analyst Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Automation and insights given have led to enhanced efficiency" March 26, 2025 3.0 Pros Incorporating Atera’s AI assistant has brought about a delightful change in automating among my operations. I have benefited from reduced wasted time on issues that could have taken me a lot of time to figure out by myself while the AI comes up with solution.​ Cons I have experienced some discrepancies with its diagnostic results from time to time and they have to be manually checked. Addressing these disparities, could be possible by improving the algorithms that the AI uses in making its calculations. Review Source LL Lucas L. Information Technology Manager Information Technology and Services Used the software for: 6-12 months ### "Lessen downtime and increased confidence of the clients" March 26, 2025 4.0 Pros The real-time monitoring feature has been very important in shifting from a reactive mode of managing IT to a proactive one. Alerts regarding the system problems enable early control actions which helps to avoid the development of critical problems in the system. Cons The alert system sometimes provides false alarms that lead to investigations that are not necessary. Adjusting the sensitivity settings may minimize such cases and increase efficiency of operations.​ Review Source IP Issac P. Senior Engineer Automotive Used the software for: 6-12 months ### "A seamless Remote connection tool" October 31, 2024 4.0 Atera is a reliable RMM that offfer reliable remote connections and supports integration with anydesk. Also, the dashboard is very helpful as it gives an overview of all the connection requests,time spent in each session etc Pros Atera offers seamless integration with Anydesk which I have been using for connecting to high configuration remote machines which I use for executing certain memory intensive program exe files. Cons Currently the mobile app doesnt support remote connections.This is a feature which should be released in the new updates Review Source AN Alex N. Information Communication Technology Specialist Think Tanks Used the software for: 2+ years ### "Remote Monitoring and Management Program of 2024" August 6, 2024 5.0 IT management on my end has been so seamless with the help of Atera. Pros I like the fact that Atera combines real-time monitoring, RMM, network discovery and IT ticketing tools. It allows me to offer remote support which resolve issues rapidly. Cons When I was a new user Atera was missing a lot, but they have upgraded the system to suit my needs now. Review Source FP Fernando P. Administrative Computer Software Used the software for: 2+ years ### "Atera keeps my IT business running smoothly with its easy-to-use interface and powerful features. Love it!" August 29, 2024 4.0 Pros Love the remote monitoring and management capabilities. It's helped me streamline my IT operations and save time. Cons Sometimes the user interface can be a bit slow, especially when dealing with a large number of devices. Could use some optimization. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.