# Page 8 | Atera Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Atera the right Managed Service Providers (MSP) solution for you? Explore 446 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144309/Atera/reviews --- Atera 4.5 (446) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 8 - Reviews of Atera ## Showing most helpful reviews Showing 176-200 of 446 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Piero O. I.T Manager Computer & Network Security Used the software for: 2+ years ### "Best licensing model for an MSP platform" February 26, 2023 4.0 Pros Atera address all the needs of an MSP, offering a smart licensing model based on technicians insetd of agents. Cons Atera lacks of some feature, if compared with other MSP Platform, but developers are investing to improve it on a regular basis Review Source JD James D. COO Information Technology and Services Used the software for: 2+ years ### "Quality has gone downhill" March 17, 2019 2.0 We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM! Pros The price point for this product is excellent, if it worked properly. Cons Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way. Review Source Response from Atera February 18, 2021 Hey James, thank you for the honest feedback. As we continued on growing, and expanding our customers list, our old infrastructure was seriously tested, which could have caused performance issues, especially during peak hours. However, since 2019, we have added a new method of pinging agents, a back-up method as well, we have revamped the splashtop reliability and integrations, and we added many more features. In regards to the support experience, since Atera is a browser-based app, browser resets/cleaning the cache can help in several situations. This will obviously not fix performance issues, but it is a common troubleshooting procedure. We invite you to test Atera out again, and see the improvements made since 2019 for yourself, both in reliability, as well as in features. DS Darren S. Sr. Director, IT Real Estate Used the software for: 1-2 years ### "Best software solution I've added in years." September 18, 2023 5.0 It's like adding staff to an IT dept. Pros Having Atera frees up so much time. The ease with which we can fix issues, add functionality, patch applications is incredible. It's as if we have added staff to my department. Don't know how we survived without have Atera. Cons Honestly, cannot think of anything. Only issue is having to clean registry the couple of times the agent has not worked. Review Source RD Robert D. Technology Manager Wholesale Used the software for: 6-12 months ### "Makes my life easy!" December 15, 2020 5.0 Extremely positive. Their support is excellent and they are very willing to listen to feedback. Pros For us it is all about problem alerting and remote management both of which work extremely well for us. I also use (lightly) the patching tools. Cons I still find the patching and scripting tools to be a bit of a bother. My biggest complaint is the patching tool that does scheduling does not seem to pick up machines "after the fact" if they are not online when the schedule fires. The tool itself works well, it is the scheduler that seems to have issues. Switched from [ITarian](https://www.capterra.com/p/185768/ITarain/) iTarian as a product is horribly unfinished. As a "free" product it was tolerable, as a paid for product it is woefully inadequate and almost a joke. Atera, for a wee bit more money , solved all of my problems and then some. I can rely on Atera, always. I could not rely on iTarian. Review Source RS Rich S. President Computer Networking Used the software for: 1-2 years ### "Everything you need to manage your MSP" March 23, 2022 5.0 Im really happy with the product, the functions it provides and the built in integration with a/v, backup, and business management programs. The customer support has been the best part of the experience. They respond immmediately and have always been able to resolve my requests immediately. It is obvious their support staff is well trained , I have never had to be tuned over to another support engineer to fulfill any request . I can't say that about anything other vendor I've dealt with in 23 years. Thank you for that. Pros First , the price is very attractive. It really helps you scale your growth and manage your expenses through out the business growth stage without limitations. Cons If there is a way to deploy 3rd party apps, like in chocolatey but be able to add your own programs? Maybe Im asking too much ? :) Reason for choosing Atera Price. Tried it out, worked well. Was intuitive. Support was available immediately and helped resolve all my issues in minutes. Review Source Jacques S. Cybersecurity Consultant Computer & Network Security Used the software for: 6-12 months ### "Great Solution for Consultants" June 10, 2021 5.0 Very happy with my choice! It allows me to remotely support, patch, and monitor my customers' endpoints easily and efficiently. Pros What first attracted me to Atera were the recommendations on several forums and groups. Specifically, it is very well priced for consultants starting out on their own. The "per technician" pricing is simple and very affordable for starting a business, yet the solution is powerful enough for larger MSPs. Cons Currently (June 2021), I am looking forward to improvements in the ticketing side of things, as well as in reporting capabilities. However, I'd hesitate being too negative about these points as I am seeing improvements and new features every month - their dev cycles are short (monthly) and very agile. Review Source Response from Atera June 18, 2021 Thank you for the very kind and insightful words, Jacques! We are always putting emphasis on the PSA side of things, and we have just added calendar integrations! Hopefully, we will soon check all of the missing boxes, and you will see Atera as the highly competitive no-compromise solution that it is! BC Brian C. Owner Computer & Network Security Used the software for: 2+ years ### "Simplistic Success " December 11, 2022 4.0 Pros Ease of use and install, you can install the software and be looking at the computer with the user in minutes Cons Integrations could be a little more broad. They usually have future plans when looking for a specific integration. Review Source Response from Atera December 20, 2022 Hi Brian, Thanks for the review, happy to hear that you find Atera easy to use in its simplicity. Regarding the integrations, we are constantly adding new services. We invite you to keep an eye out for add-ons you are looking for, and add them to our features board. MS Marquis S. Managing Director Computer Networking Used the software for: 2+ years ### "Atera Rocks!" September 21, 2023 5.0 Atera has been the base of our operation Pros Ease of use, we were able to get the product deployed and active in less than a day! Cons Billing integration, the integration with xero and QuickBooks is more of a pass-through than an integration Reason for choosing Atera Ease of deployment Review Source Tom K. President Information Technology and Services Used the software for: 1-2 years ### "Easy to Use" November 24, 2020 5.0 We have asked for enhancements and another report for client SLA reporting. They have been good in walking us through setting up the self serve portal and an additional SLA report. Pros We came off of a much expensive RMM tool. Atera has all the features that we were looking for. Adding another device to monitor is easy and does not increase your costs. Cons Since the time we started with them they have expanded their integration to billing and added an app that we can use. You get what you pay for and we are getting a lot more value than we got with our previous tool. Switched from [N-sight RMM](https://www.capterra.com/p/163344/N-sight/) Primarily Cost and it was cumbersome. Review Source MG Mark G. Sr. Director of IT Information Technology and Services Used the software for: 2+ years ### "Invaluable IT Management Tool" December 19, 2022 5.0 Great. Couldn't run biz without you... Pros Remote connectivity and alerting of critical mass on server infrastructure Cons Customer support... All I ever hear is this is going to be added to the application soon regarding features and wish lists. Switched from [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) poor support and limited functionality Review Source Response from Atera December 22, 2022 Hi Mark, Thanks for reviewing Atera - we are glad to hear that you find the platform "invaluable," and make full use of the alerting and remote connectivity capabilities. If you are having issues with customer support or are disappointed with feature implementation, I suggest that you reach out to success@atera.com. MA Matt A. Principal Information Technology and Services Used the software for: 1-2 years ### "Great RMM tool for centralized managment" December 9, 2022 4.0 Great product, great customer service! Pros Easy to deploy and maintain, feature rich Cons alerting and batch actions based on node affiliation Alternatives considered [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Atera Ease of entry Review Source Response from Atera December 21, 2022 Hi Matt, So glad that you find Atera to be easy to use and "feature rich," these are things we pride ourselves on! Any issues you may have with alerting and bathes, please reach out to support or your customer success manager. Keep enjoying Atera, Matt! RH Raymond H. IT Director Retail Used the software for: 6-12 months ### "This is what you need." October 16, 2023 5.0 Pros The ability to do all the things you can with other remote software but at a quarter of the price. With all this you also get a ticketing system, an asset control and a knowledge base. And if this was not enough, the fine people at Atera have a place to request new feature and the community of users vote on it! Cons There is not alot I can say here, but if there is something I would like is if they would make Atera's scripting function more robust. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[LogMeIn Pro](https://www.capterra.com/p/39016/LogMeIn-Central-Pro/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Review Source DH David H. CEO Information Technology and Services Used the software for: 1-2 years ### "Atera is a good product" December 13, 2022 4.0 Pros Remote Access, managing, licensing, price Cons multi monitor switching only option, limited support , chrome incompatibility?, lack of vpn option (with webroot) Alternatives considered [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Atera Price and gambled on quality, ease of use, learning curve Review Source Response from Atera December 21, 2022 Hi David, Thanks for taking the time to leave this review. Happy to hear you like Atera's pricing model, and use the Remote Access features. Regarding the cons you have listed, any technical issues should be brought up with our support team so you can run everything as smoothly as possible! Our support is always willing to help, and you can also request to talk with your Customer Success Manager. SW Steven W. President Information Technology and Services Used the software for: 1-2 years ### "Atera, the one stop, low cost, go to, for all your IT Managed Services needs" April 11, 2019 4.0 When we started our IT Managed Services business, we had gone with another vendor for PSA, RMM, and Remote Support. After spending thousands of dollars and wasting untold hours doing configurations, we thought that there had to be a better way. That is when we found Atera! I only wish we would have found Atera sooner because we would have saved so much time and money. It is clear that Atera was built from the ground up, by people who understand what it's like to run an MSP. We setup the free trial, then had Atera up and running in literal MINUTES. Seriously, in minutes we had the entire thing configured, with our branding and email and automated ticketing responses. Also, the fact that you are not charged for every agent has been such a blessing to our clients because that means that, we are able to put agents onto systems that we otherwise would not have. So, even system that only get break fix support, can now have an agent on them, which allows us to remotely troubleshoot them. This fact alone saves tons of money and time! Bottom line, if you are a new MSP or even a seasoned provider, you will get a tremendous value from choosing or switching to Atera. One last thing I will say. Since Atera recently moved the entire platform over a Microsoft Azure infrastructure, they have been pushes out updates and improvements a breakneck pace! Pros Low cost of entry and low monthly cost No cost for per agent VERY easy setup VERY easy to use Cons Not as feature rich as some of the pricier competitors, but since moving to Microsoft Azure, they have been adding new features left and right! Review Source Response from Atera April 17, 2019 Thanks so much Steven! We truly appreciate your great feedback and are happy to say that we are continuing to make daily updates to make your experience even better! PZ Peter Z. IT Professional Information Technology and Services Used the software for: 2+ years ### "Atera is a great option for RMM" March 22, 2022 5.0 Atera is the best cost benefit solution for MSP's RMM needs. Pros Price Model per Technician Well Designed Interface Well Designed Tool System Responsive Atera Support Cons Would be great if they offered reasonable prices consulting services to understand and implement IT Automation / Patching / Scripts, etc. Switched from [LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/) Superior capabilities and best cost model. Review Source Response from Atera April 2, 2022 Thank you for the review, Peter. While we currently do not have a dedicated consulting team, we do have a support department that can answer to your questions and give you advice, all for free! JT Jesus T. IT Coordinator Wholesale Used the software for: 2+ years ### "Best RMM solution hands down!" December 19, 2022 5.0 It's been the best solution our company has had, we have been happy using this and can honestly recommend it to anyone thinking about having an ideal RMM solution. Pros Ease of use, functionality, everything is seemless. Cons I wish we had the ability to take screenshots of users activities. Or have that option to upgrade the plan. Review Source Response from Atera December 22, 2022 Hi Jesus, Thanks for taking the time to review Atera. We are so glad that you find us to be the best RMM solution. We also invite you to check out our ticketing as well, to take advantage of everything our all-in-one solution has to offer. Regarding screenshots of users activities, please reach out to success@atera.com to pass along this feedback. BR Bob R. IT Manager Non-Profit Organization Management Used the software for: 6-12 months ### "My Atera Experience" May 19, 2021 4.0 Overall experience with Atera has been a pleasurable and productive experience Pros I came from a MSP that used Connectwise and Automate, I find that Atera can accomplish most of the tasks that those two products plus Screenconnect could for a substantially less price. Features and price are a very important balance for a non-profit 1 man IT department. The fact that you can fully run with Atera for a full 30 days and the ease of setup on Servers, PC's and Mac's was very impressive. Cons Our integration was pretty straight forward. The knowledge base feature I would like to use but find the current documentation a little lacking. That's when I wish there was a a live support line to contact instead of via email. Alternatives considered [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) Reason for choosing Atera Some of the out of the box features Review Source MJ Mike J. Director of IT Law Practice Used the software for: 6-12 months ### "Amazing product that is growing and evolving" November 2, 2023 4.0 The product is an amazing value and allows a single or multiple users to act as a larger team. Support is there if you need them. Pros The support team and access is amazing, they always have what you need. The shared libraries for scripts and SNMP templates are a huge time saver. (make sure to vet the scripts yourself) The AI features are more than a gimmick and can be a huge time saver if used properly. The developers are listening and adding requested features. Cons The inability to add a user to multiple devices is a real headache for me. The time tracking interface is a bit lacking compared to other larger vendors. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Reason for choosing Atera Great value for the money. Great support staff. Review Source DM David M. CEO Information Services Used the software for: 6-12 months ### "Best RMM for the Price - No options left out" December 16, 2020 5.0 Works great! Saves me a ton of time by automating a lot of my processes and allowing me to focus on the problem areas. Pros Very easy to install, immediate access to computers and can see all necessary information. The automated profiles is a game changer. Cons Have had issues when we took over from another IT company that was using Atera. Had to get a different uninstall script .bat file to remove their connection. (vs simple uninstall of Atera) It would be nice if that script were included in the Atera uninstaller. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Atera Pricing! I much rather pay a per technician lisc and add as many computers as I want in the software. Ninja wanted $3/computer. That is insane. I have over 500 pcs that I manage and that would be way too much. Review Source GZ Grant Z. VP of IT Automotive Used the software for: Less than 6 months ### "Atera provides great value for the money" February 4, 2022 5.0 I've used Atera for almost six months and couldn't be happier. Very feature rich, and frequently adds helpful updates. A nice gui and a strong search engine make it easy to use. Patch management much more effective than my previous product. Pros A pleasant gui and easy navigation are standout features. The strong search engine is very helpful. Cons Some of the helpdesk is a little confusing and we're still getting the hang of it. Until it's tuned, it can be "noisy" with alerts. Alternatives considered [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Atera Can't beat the integrations and the per-user pricing. Switched from [N-sight RMM](https://www.capterra.com/p/163344/N-sight/) n-able could be a little too complex, and the per-agent licensing was getting very expensive. In addition, one of our techs accidentally deleted a location and there was no way to recover it. Review Source Response from Atera February 8, 2022 Thank you for the kind words, Grant! We put a lot of work and effort into the GUI and seamless usage of Atera, and we are glad to see that they are being noticed. KN Keith N. IT Infrastructure Manager Consumer Electronics Used the software for: 6-12 months ### "Revolutionary !" March 21, 2022 5.0 Very easy to use and get exactly what you need, i have also spoken to support who are amazing and quick to respond Pros Love the ease from first login to the managing the estate via the amazng Network Discovery Cons Ability to deploy 3rd party software away from Choclatey isnt there. Alternatives considered [N-sight RMM](https://www.capterra.com/p/163344/N-sight/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Reason for choosing Atera Purely for cost - its an amazingly priced for what we as a support function, and the subscription per engineer as oppsed to device was a real game changer Review Source JT James T. Country Chief Executive Investment Management Used the software for: 1-2 years ### "A comprehensive and striking Remote Monitoring and Management Tool." November 16, 2023 5.0 Pros It is simple to use Atera as it have a clean and intuitive design.Atera provides remote IT support to our customers.It enhance fast access and control of our remote network and devices.It enhance real-time monitoring of network, devices and clients. Cons It's well-designed to achieves our organization objectives.I haven't encountered any inefficiencies with Atera. Review Source Response from Atera November 22, 2023 Hey James, Thank you for sharing your outstanding experience with Atera! We're thrilled that our platform's clean and intuitive design has made it simple for you to use. It's fantastic that Atera aligns so well with your organization's objectives and that you haven't encountered any inefficiencies with our platform. Your satisfaction and seamless experience are what we strive for! Should you ever have any new insights or suggestions for further enhancements, please feel free to reach out. Your feedback is invaluable in shaping the ongoing improvements to Atera. Thank you for choosing Atera and for your fantastic review! BR Bryan R. Owner Computer & Network Security Used the software for: 6-12 months ### "Ease of use and very helpful in a small MSP shop. " October 20, 2021 5.0 Pros I enjoy the alerts now that our organization has fine-tuned the threasholds. Also, the utilization of the OID's are extremely helpful to be more specific on the needs and reporting of a particular device. Pushing out the updates without the user noticing and now downtime is a huge plus. Cons The ticketing feature is great but our organization needs to take a better look at it and utilize it as we need it. Review Source Response from Atera December 9, 2021 Thank you for the kind words, Bryan! We have plenty of features that can be of good use for lots of people, based on their needs and practices, and we love hearing our customers discussing specifics and getting in-depth with the product. Regarding ticketing, we have something great cooking for the mobile app as well, so stay tuned! MB Matthew B. Systems Engineer Information Technology and Services Used the software for: 1-2 years ### "Great all in one web based RMM software with a ton of added features at a great price" December 14, 2022 5.0 Very happy with this web based RMM which replaced our old on prem server environment Pros \-Ease of use-Ease of learning new features-Incredible feature packed-Great product support from Atera Cons All the cons were eventually rectified by Atera support Review Source Response from Atera December 15, 2022 Hi Matthew, Thanks for taking the time to review Atera! I am glad that you find the platform easy to use and price efficient, and that you make use of the many add-on features we offer. From our side, seeing that all cons were fixed by our support should be a pro! Please continue to reach out to support if any issues to come up though. Hope Atera continues to improve to exceed your expectations! PK Parth K. Web Developer Staffing and Recruiting Used the software for: 6-12 months ### "Safe, stable, and good asset management partner" January 15, 2023 5.0 I had to utilise many solutions to control my devices before discovering Atera. It enables me to automate patch and security management on PCs and the occasional server. Ability to remotely manage PCs, instal software remotely, patch, remote access, get machine issue notifications- and the automation tools are really useful. Pros Atera simplifies security and compliance; the frequent upgrades offer me a piece of mind to work more extensively in IT administration because everything is under control and, in many respects, automated by Atera. Automations are simple to set up and plan, and attractive reports are generated when scheduled automation occurs. Remote users are simple to configure, have a tiny client software footprint, and are quick to instal. Frequent updates and excellent customer service seal the bargain. It is the ideal tool for the task. Cons I'd want to see this app become more strong so that it can be depended on to get into the distant device and control it in order to assist my team. Some sub-tools are ineffective for our systems. I'd really want a better ticketing and consumer billing system. I'd also want to see Atera perform Compliance Scanning on PCs to ensure they're compliant. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.