--- title: "Richdesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Richdesk Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/144317/Richmond-ServiceDesk/" page_type: "product" language: "en" --- # Richdesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Richdesk ## What is Richdesk? Richmond ServiceDesk provides technician and customer web interfaces that are modern, touch-friendly, well-organised and configurable. Main product features include incident/service templates, email templates, knowledge base, resource calendars, search-as-you-type CMDB with asset discovery, tracking, maintenance and history. Integrated ITIL modules include Incident, Request, Problem, Change, SLA, Service Catalogue, and a fully-customisable customer service portal. ## What is Richdesk used for? [IT Ticketing Systems](https://www.capterra.com/it-ticketing-systems-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £950 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Richdesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.richmondsys.com&name=Richdesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Richdesk 4.5 (2) VS. [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting Price £950 per user, per month Starting Price $89 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 4.5 (518) Value For Money 5.0 (1) Value For Money 4.5 (443) Customer Service 4.5 (2) Customer Service 4.5 (481) ## Richdesk alternatives Highest Rated [4.8 (38)](https://www.capterra.com/p/101273/Agiloft/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (826)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.6 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) Starting price $876.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars ## FAQs about Richdesk Overview ### What company size and specific industries is Richdesk built for? Richdesk is designed for public and private organizations of any size across all industry sectors that need adaptable, professional web-based software for internal support, IT service management, and external support. It fits teams in government, education, healthcare, finance, manufacturing, and other sectors seeking support management tools. Features and Usability ### What are the key features of Richdesk? Richdesk offers dashboard, search, and templates as core features, plus email templates and personalization. It also includes support ticket management, incident management, automated routing, queue management, and workflow configuration. Additional capabilities cover a self service portal, knowledge base management, reporting/analytics, asset tracking, and SLA management. Getting Started and Support ### What training and onboarding options does Richdesk offer? Richdesk provides in person training and live online sessions to help teams get started. In person training supports direct, onsite instruction, while live online sessions allow guided setup and learning remotely. Only these two formats are listed in the catalog data. Getting Started and Support ### What customer support options does Richdesk offer? Richdesk provides chat support for customer assistance. No reviewer feedback is available about response times, helpfulness, or common support frustrations, so support experience details cannot be assessed from user sentiment in the catalog data. ## Features AI summary Based on 5,070 Help Desk reviews Capterra reviewers highlight these as the features buyers value most when choosing help desk software: - **Ticket Management** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**39%**) - **Service Level Agreement (SLA) Management** (**38%**) Richdesk supports **Ticket Management** and **Service Level Agreement (SLA) Management**, giving support teams a clear way to organize requests and track response commitments. However, it does not offer **Real-Time Notifications**. Instead, it provides **Alerts/Escalation** (**34%**) and **Reporting/Analytics** (**35%**), which can help teams stay aware of urgent issues and monitor service performance, helping businesses respond faster and maintain service standards. Ticket Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Service Level Agreement (SLA) Management 4.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution Alerts/Escalation 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Reporting/Analytics 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Incident Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Support Ticket Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Richdesk 36 features ### All Features - Alerts/Escalation: System alerts about the need to escalate an issue or request - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Change Management: Track and monitor efficient handling of all changes/transitions - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contract/License Management: Track, store, and access client contracts or licenses - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Incident Management: Manage and track all disruptions and incidents - Interaction Tracking: Track interaction history by documenting conversations for contacts - Inventory Management: Track and manage inventory levels to maintain proper supply - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search: Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Supplier Management: Manage all supplier data and operations - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Templates: Sample files or documents that could be customized as needed or used as is - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues --- Get Advice We can help you find the software with the features you need. Features 4.0 (2) 4.0 Based on 2 reviews ## Pricing Value for money 5.0 (1) Free Trial Basic £950.00 Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (2) 4.5 Based on 2 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Jake C. Systems Support Engineer Information Technology and Services ### "A must have for help desk / service desk agents" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 23, 2022 I like it; It has increased my productivity and improved my organisation skills. Pros I like how easy it is to manage incidents to which I am responsible for. Because I can assign a priority and incident type, this helps me to manage my time effectively. When communicating with customers regarding previous incidents that have been closed, it is easy to locate past incidents with an incident number - this ensures that both yourself and the customer are of the same understanding, minimising the chances of mis-communication. I also like how attachments can be added to an incident, as if the incident needs to be escalated, attachments can be added to assist the person you have escalated to. Cons I feel the interface could look more modern. Often emails are delayed by a couple of minutes before being logged in Richmond, so that could be sped up, rather than waiting for an incident to arrive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CO Cerys O. Senior Systems Support Engineer Information Technology and Services ### "Practical and Simple Screen Layouts. Excellent Support Provision" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 13, 2022 Overall I am very happy with using Richdesk as our Service Desk software.Its very easy for users who dip in and out of the system to pick up.The screens are laid out well, and there are not excessive functions to click through to raise a ticket.Everything is mostly just on 1 screen. Pros The fact that all the screens work in a similar way. Once you have mastered Incident Management, Problem and Change will be easy.The support is always excellent when we have had issues or questions to raise. Very responsive support provision. Cons The ability to easily create detailed Custom Reports. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.