Who Uses This Software?

We serve entrepreneurs with small companies.


Average Ratings

43 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $17.00/month/user
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online

Vendor Details

  • 17hats
  • www.17hats.com
  • Founded 2014
  • United States

About 17hats

17hats provides a single hub for client communications, proposals, contracts, online payments, project management, bookkeeping, client management, and more. Designed to eliminate busywork, 17hats simplifies repetitive tasks with templates and automated workflows. At home or on the go, more than 40,000 entrepreneurs us 17hats to organize, systemize, get paid faster, grow their business, and land more clients.


17hats Features

  • Billing & Invoicing
  • CRM
  • Employee Management
  • Financial Management
  • Inventory Management
  • Marketing Management
  • Point of Sale (POS)
  • Purchasing
  • Time & Expense Tracking
  • Training Management
  • Vendor Management

17hats Reviews Recently Reviewed!


Capterra-loader

A full-featured project management system

Jun 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love how easy this program makes it for me to keep track of all steps of my workflows for all of my projects from the initial lead capture all the way through the completion of the project.

The workflow templates make new client onboarding a standardized and efficient process while still giving me the flexibility to adjust to the project's specific needs. The lifecycle gives me an easy at-a-glance status of each project. The calendar and e-mail integration means that all client communications are in one place and I never double book myself.

I really like being able to automate the proposal, contract signing, invoice process. I have only been using this for 2 months and I feel like I have only scratched the surface of what it can do. Customer service is quick to respond, friendly and professional.

Cons: While I overall love this service, there are some things to be desired. There is no phone support available but their e-mail/chat support has been food so far.

The mobile app is very limited in features and glitchy and from what I've seen they are not planning on improve it now that their website is mobile responsive. There are very few integrations, I would love it they could support Zapier.

The client portal is a nice concept but I am not using it because it doesn't have the features I need. Their bookkeeping feature is a joke but I guess it's better than nothing for a freelancer that may otherwise not do any bookkeeping.

Overall: I tested a variety of practice management SaaS products specific for accounting firms and none came close to impressing me like 17Hats did with its combination of features that I needed and a competitive price. This is impressive given that 17Hats isn't designed for bookkeeping firms!

Since I have implemented my efficiency has improved greatly, I get more done in less time and nothing falls through the cracks.

I am an assistant for a photographer who uses 17 hats and so far I like the interface

Jun 05, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It seems clean and easy to understand so far. My client isn't using a ton of it's functionality at this point but we plan on finding more uses for her soon because I can tell there are lots of features she isn't using that could benefit her.

Cons: Nothing so far! I don't think we have used it enough to really have had anything go wrong at all and definitely haven't had any issues since I have worked for this client.

Overall: We love that you can send surveys to clients using this program, that is the best part so far!

Capterra-loader

Great platform for all businesses

May 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are many pros to 17hats - first, you can try this for free for a month to get a feel for the platform and test out all of the functionalities. It's easy to workflows, integrate email, quotes, invoices, contracts - and you can easily sign off to accept a quote and contract right on the platform.

Cons: I did have some cons when I first used 17hats a few years ago, and stopped for about 6 months and came back after trying something else out. In that time, they had made a bunch of upgrades to the platform and made it much easier to set up new projects and organize all of your documents within each project. As of right now, I don't have any cons using 17hats.

Good enough for some, but lacking in some key areas for me

May 18, 2018
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: 17Hats was the first studio management software I used, and it definitely helped me get a good idea of how I should be running my backend. It streamlined a lot of processes that I would usually get bogged down with.

Cons: I would often find that it just didn't like the country I was from, I couldn't accept payments through the gateways they had available, the interface could often be buggy and the accompanying app was a chore.

Overall: definitely helped me streamline my backend office processes

great software program for those who are running businesses by themselves

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: great features; great way to organize work flow and schedules; saves time and stress on various documents that normally get sent out manually - the software does that for you

Cons: wish they had more free templates for emails, invoices, contracts, documents, etc

Capterra-loader

Small business owners wear a lot of hats, this helps to manage many of them easily

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Allows me to create invoices and automate monthly billing. Separates billable work by project. Supports multiple users. Integrates with several payment gateways to automate payments. Handles invoice reminders. Helps with prospecting by providing web publishable intake forms. Includes workflow designs that automate and track projects by stages.

One huge thing this has done for us is to streamline the quote to contract to invoice process. Each is handled and triggered by the previous step. We create quotes and upon acceptance the agreement is sent. Upon electronic signature of the agreement the invoice is created and sent.

It provides some lightweight bookkeeping features but also integrates with Quickbooks Online.

Cons: We deal with some billing that requires calculation in sub-penny increments and the billing suite performs rounding errors because it cannot calculate below 2 decimal places.

I also wish there were a full api for lead intake. The lead forms work well, but cannot be styled to match the landing pages we use for inbound marketing.

Overall: This truly lives up to its name. I'm not sure how many hats it helps me with as a small business owner, but it sure is close to 17. It saves me time on a daily basis by automating my contracts, invoices, and payment acceptance. I heartily recommend this to anyone who needs a little more time to do work of their business rather than the business of the business.

One of my favorite products to use

Apr 29, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality

Pros: I love that you can use this product to do anything with your business. It is so easy to set up a workflow and then to let it continue to work its automation awesomeness

Cons: Some of the features are still being developed, but it does exactly what is advertised. It has some kinks to work out though.

Capterra-loader

The closest thing I've seen to killing all the birds with one stone.

Apr 26, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 17hats does a lot of things (and well!) all within one platform-- proposals with e-signatures, invoices with online payments (via Stripe), bookkeeping, to-do lists and much more. Plus, you can save templates for everything (from proposals to invoices to emails) so you can templatize your whole business, and you can create automated workflows where you can do things like have an email sent out or a task created when a proposal is signed. I've recommended 17hats to many web designers and digital agency owners and use it myself every day. It's perfect for an individual or small team.

Cons: If you have a team, you might still need a project management software. It's not very sophisticated when it comes to assigning tasks and working on things as a team. In our business (a web design and digital marketing agency), we use 17hats to manage all the back office operations, but we still have a project management platform that we use to actually manage projects.

Overall: It allowed us to start accepting online payments for invoices and e-signatures proposals. Also, it allowed us to make proposal templates, invoice templates and email templates that can be sent out with a few clicks-- saves us a ton of time!

Capterra-loader

LOVE 17HATS!

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It has saved me so much TIME -- and MONEY! I love that I have all the business features that I need in one place.

Cons: They don't have the option for people to book calls with you through the platform. I heard that feature is coming, though!

really great product...got us organized and smooth running

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: features are constantly expanding. Great way to organize contract process and payments and look super professional.

Cons: Could use more links to other apps but they seem to be working on adding new features constantly so no real complaints.

Overall: contract and payment organization and streamlining

I have been using it for 2 years with 2 brands

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The ease of flow for customers from their own backend login, to questionnaires to invoice to contract and then payment

Cons: The iPhone App still is very basic and not easy for accomplishing anything it is basically just for viewing documents and invoices

Capterra-loader

Fantastic concept, but too many bugs

Apr 19, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: We loved how everything was integrated into one piece of software vs. needing to integrate a bunch of different parts together.

Cons: The platform was very buggy and got frustrating to use. We'd have to refresh 2-3 times sometimes to get some things to work.

Capterra-loader

Overall, I like 17Hats, but it's not the all-in-one app I'd hoped for.

Apr 19, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The workflows. If you have multi-step projects, 17Hats is awesome for organization. It's saved my bacon more than once by reminding me that I'd not completed a particular step. I also like the lead integration and email integration (see above about bacon saving).

Cons: I'd love to be able to ditch my time-tracking software (Freckle) and invoicing / accounting software (Freshbooks), but I just can't at this point. I actually adore Freckle, so they'd have to work hard to beat that, but even compared to Freshbooks time tracking, 17Hats stinks in that aspect. Very clunky.

Regarding invoicing / bookkeeping, I have a couple of main complaints, but they're big ones:
1a) You can't let clients have multiple payment options. You can implement Stripe, for instance, or PayPal. But you cannot have both active at the same time.
1b) Which leads me to the next issue. Payment method is global, not per client. So if you credit cards, for instance, so that clients use ACH transfers (thus saving fees), that's site-wide. But say you have an international client or a client who wants to use PayPal? You have to change your payment method FOR EVERYONE. Granted, it's one click of the button, but meanwhile, anyone paying an invoice is getting option B instead of option A.
2) Profit / Loss Report: This is critical, but you cannot run the whole year and have it broken down by month. To see each month, you have to generate a new report. Freshbooks allows quarterly, yearly, and custom date ranges with a month-to-month total and grand total all on ONE SCREEN.

So while I'm using 17Hats and don't plan to stop, I really wish they'd get their act together when it comes to the bookkeeping aspect of the software. It's not there yet.

Overall: Organization. As someone with Attention Deficit Disorder, I rely on my tools to stay on track with my business. 17Hats helps immensely with that. I just wish it was the one app (one app to rule them all!) I'd love to consolidate apps. Saving the money would be nice, but more importantly, I'd like to not have to constantly switch between apps to perform different functions. Still, though, 17Hats is great even used just as a project management tool.

Capterra-loader

Relaxing!

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer Service is prompt!
I was able to start IMMEDIATELY using it and sent out my first questionnaire the next day after purchase. The "overview" page was the best, it showed "action" items that were super simple to understand and use!

Cons: I wish I would have been able to upload my already done questionnaire. But it really wasn't a big deal, because creating the questionnaire was crazy simple!!!

Overall: By using a customer service program that has amazing customer service. Makes it easier for me to deliver better customer service!

So many features for the price point, it was a no brainer

Apr 10, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We needed a database that had the ability to connect with Gmail and send digital contract for online signatures. The digital contract functionality alone pays for the product, as other digital contract programs alone are double the price. Having a complete database tool that allows for this included in the cost is perfect.

Cons: You can't add custom fields for contacts or projects so this makes the database functionality extremely limiting. My client is a home inspection company that also hosts training courses for other home inspectors, works with real estate agents and project managers, and has preferred partners. This makes it very difficult to differentiate between contact types and add the field we need. We'd pay a little more for this functionality if it was available.

Amazing CRM Software with incredible support

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 17hats does so much more than just the basics. It manages incoming leads, turns them into invoices, and allows me to set up workflows so the system does much of the work for me. It has saved my company a ton of time and probably money, too. The support team is incredibly responsive and helpful.

Cons: The accounting is lacking, but it's not meant to be a primary accounting software. It has the ability to sync with Quickbooks Online which works.

Capterra-loader

A great tool for the independent contractor

Mar 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I love that I can easily set up recurring invoices and notifications. Creating invoices, calendars and work flows is fairly easy to set up too.

Cons: The main negative for me is that I cannot set my recurring invoices to auto pay. If the client was automatically charged for their recurring invoices, it would save me so much time!

Capterra-loader

Truly a game changer for my business!

Mar 08, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 17hats is very easy to use - once you get the hang of it. Some aspects are a bit confusing to figure out, but their customer support is amazing and always there to help! Keeping track of invoices and timelines is super easy now and the bookkeeping feature keeps me on top of my finances easier than ever!
The lead generation tool is very useful, allowing us to keep track of potential clients in 17hats right from the start without any extra steps.

Cons: There are some limitations, such as not being able to edit a recurring invoice. When a price changed for a client I had to delete the recurring invoice and create a new one instead of just being able to change the pricing, which I thought was a bit of a time waster. Also, not being able to schedule the invoice for a date in the future would definitely help so I could do things on my time.

Overall: My business is much more productive without having to spend a lot of time on proposals, contracts and invoices. Knowing where each project is in the timeline is very helpful and keeps our projects flowing smoothly.

Great tool for any small business!

Mar 07, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This tool does so much! I love how professional my invoices, quotes and contracts look and I love the ability to set up work flows. I couldn't run my business with it.

Cons: My complaints are very minor. I wish I could choose the timeline for follow up emails on late invoices. I wish ACH transactions cleared faster. But overall there's hardly anything I'm left wishing for, it fills all my business administration needs.

17Hats is a great platform. It is easy to convert to and get up and running quickly.

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It has a very intuitive interface that is well organized. The onboarding process was very smooth. 17Hats customer support is attentive and responsive.

Cons: I am really disappointed that 17Hats does not offer automated recurring credit card billing. We also prefer not to use invoice numbers, but that is a requirement with the system.

Overall: It combines our credit card processing with accounting software without the expense of Quickbooks. It is very cost effective as well.

Not the most intuitive (or nicest looking)

Feb 02, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Overall, there are quite a number of features, making the value good. Bookkeeping in particular is one aspect that works fairly well.

Cons: With so many things you could potentially do in 17hats, I am often amazed at how un-intuitive it all is. For instance, I constantly go to the email section of a client file to try to send a contract before realizing that I can't do it from there, even though what I'd like to do is send an already drafted contract over email. Instead, I have to go to the contract and click "send contract" to set up that email. It's an extra step (or two) that seems completely unnecessary. 17hats is riddled with those types of things.

Helped streamline workflow

Dec 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: We use this for everything with our family handyman business and it creates a more professional front than we had before, more organization and efficiency for us on the business side and was easy to teach our office staff member to use.

Cons: Once when we had an issue with the platform being inaccessible/down for us, the customer support response was on the slow side.

Capterra-loader

It's Decent

Nov 01, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: This is what I use, and I love the amount of functionality. I particularly use and appreciate the contracts and bill payment features.

Cons: It feels expensive for what it is. Sometimes it's cumbersome to use and input information. Occasionally something doesn't work.

17Hats has really helped me keep my client information organized

Oct 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the email templates, it's much easier than copy/paste, especially when personalizing the text. I also love the quote/invoice system, it keeps me from having to send 5-6 additional emails for every client. The questionnaire templates are really important to me too, it's easy to build and easy for clients to fill out. I like the bookkeeping function; it keeps track of when I receive payments so I don't have to worry about that. The customer service is excellent.

Cons: I wish it had more options for type of contact, or that I could customize the labels. I have more types of contact than the 4 that are available.

Overall: 17hats has really helped me stay organized!

Overall a great product, but I found it clunky to use after a while.

Sep 18, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Great features, such as e-signatures capabilities and lead capture. Chat support is also usually available and pretty helpful. Workflows are also a nice addition if properly set up.

Cons: Can be cumbersome to use, more of a learning curve than with other software, and the bookkeeping wasn't sufficient as a true bookkeeping system at the time I used it. I also didn't like the feature request system, which was based on a certain number of votes you were allotted.

Overall: E-signature capabilities.

I've been using 17hats for about a year now and it has been fantastic.

Sep 18, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like all the add on's that they have for use like the templates, the ability for customers to simply click one time to pay their invoice once it's emailed. There are so many features that make this platform amazing!

Cons: I wish that there was more integration with other platforms, like Hubspot for CRM or SalesForce, just because 17hats is not as robust in that regard. I wish that you could use multiple timers at one time, because I am constantly working for multiple clients back and forth throughout each day. Sometimes it also seems that there is a delay in how fast the platform processes data. I can click on a project and it will take up to 6 seconds for it to recognize that, and it's not a computer error either, as I checked.

Overall: It helps me run my business seamlessly and allows me the opportunity to provide a high level of customer service to my clients.

I use this software to manage my event planning and association management business.

Sep 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like building contracts and invoices and allowing my clients to accept and sign electronically. I also like that I can accept credit cards through the software without a monthly fee, utilizing Stripe. I also like that I can sync my calendar and see everything as well as add custom calendar events that are only visible in 17 hats that are more CEO/Strategic Planning activities.

Cons: I don't like that you have to add a price to each item in a quote and that it is visible to the client. I prefer to list all my services and give the client a bottom line price. And for some, they pay me a monthly retainer. I would like to be able to edit or hide that feature. I also think it is sometimes hard to navigate.

Overall: It makes the proposal and contract phases of my business much easier. It also automatically invoices my clients when their invoices are due and divides a contract quote up into monthly payments or however I'd like them to be divided.

This management software is easy to use and helpful in my business.

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I really like using this software to manage my web design clients. I can create client profiles and store website data and requests under their file names. If I haven't worked with a client in months and all of a sudden they need changes made to their website, I don't have to hunt for their login password or web design info. I just go into 17hats, pull up their name and all the information I need is right there.

Cons: If you're new to the 17hats, customizing the lead generation forms can be a bit confusing. I had to refer to YouTube in order to create my forms. After you do it once though, you're good to go.

Overall: It's a great way to keep information about my web design clients in one place.

Not a good fit for me.

Jul 12, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Low cost plan for infrequent businesses. Look and feel of platform, clean invoices, time management, integrations, whitelabeling. Team collaboration.

Cons: Time consuming trying to setup and establish the workspace. Configuring workflows, processes and limited templates.

What did I do without 17hats?

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money

Pros: The ability to keep my client files organized and save templates I can reuse for each client to save time

Cons: I wish it had automation so that as soon as someone pays, they are automatically emailed my questionnaire but that would just be a bonus!

Great tool!

Feb 28, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This has really helped organize our small business, allowing us to track leads, sales, automate messages and flows. I did a lot of research on the options for being able to track all of those in addition to handling billing clients and monitoring our spend and 17hats was certainly the right option for us.

A true time-saver.

Feb 15, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money

Comments: Using 17Hats simplifies so much of my business ¿ contract management, lead tracking, invoicing. I can do all of that and more (to-do lists, email tracking, bookkeeping, calendar synching, etc.) all through one system.

The internal dashboard is easy to navigate and they¿ve made it easy to integrate with other platforms, like PayPal, Stripe, Square, and Google. There are also templates for everything ¿ contracts, payment reminders, etc. ¿ to get you started. Or you can create your own text and save it as a new template.

The bookkeeping option links to your accounts ¿ bank and credit card ¿ so you can easily sync transactions; and there¿s a time tracker.

My favorite features, however are the contract and invoice management. First, no more emailing contracts back and forth for signatures or using a third-party service. 17Hats has built-in signature ability. I can send a quote (with multiple options for the client to choose from) and, once accepted, auto-send the invoice that goes with it. If it's not accepted, easily schedule follow-ups and lead check-ins.

The only cons for me are:

The limits to file sharing and lack of a client portal. It¿s a ¿business management¿ system with some project management features. It¿s not a true project management software like Asana.

The dashboard is easy to navigate but does show a lot of info that I don't always need (like my local temperature). You get used to it, but something more minimal would be great.

Best business program for people who have a life

Feb 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use

Cons: its a little expensive but worth it.

Overall: Love 17hats so much! Better than any time management, book keeping, booking service I've ever used. Customer service is great too. Always updating things.

Recommendations to other buyers: make sure to go through all the sections to figure everything out for best use.

Worth the Investment

Feb 10, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: As a solopreneur I love having my business management all in one place. I probably don't use half the functionality that 17Hats offers, but enjoy the accounting, invoices, and contracts especially.

A great product that will cover everything a small business needs!

Feb 06, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Having all the tools I need in 1 spot to manage the daily business needs.

Cons: Needs a more robust phone app covering all the areas the website covers.

Overall: I have been using 17hats for over a year now and I absolutely love it. I had bounced from program to program to manage my companies daily needs in accounting and project management but when I found 17hats I abandoned them all for 1 program. I have the ability to manage mu customers, automate invoices, keep track on my book keeping, set up work flows with auto triggers, manage my calendar, lead management, and more!

If you have a small business then I would strongly recommend you checking them out!

Recommendations to other buyers: I think they moved to a more free model, try it out and if you don't like it you are not stuck in it but give them a shot.

Quadruple your productivity!

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I really lucked out by getting in on this at the beginning and I was able to lock in a great rate, however, I would still pay full price for this today if I had to. Being a small business owner has it's many challenges, especially when you have to do everything yourself. Since I've signed on with 17hats I've been able to sign contracts, accept payments, and streamline the booking and communication process all while I'm away from my desk. I would never be able to pull this off without a platform such as this. In addition, it helps me to keep track of my bookkeeping, and my workflows, reminding me of my To Do's and when to do them! No software is perfect but they are constantly improving and listening to suggestions, and whenever I need assistance they are quick to respond. Since I've signed on with 17 hats a year ago, my business has almost doubled, partly due to the streamlined communication and payment processes of 17hats, and because of the ease of this platform I'm able to handle it all without hiring and cutting into profits. AMAZING!

Great Way For Creative People To Organize Their CRM

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Organization, structure, cost.

Cons: Nothing that I can think of at the moment.

Overall: I have used 17 hats for a videography bushiness. It's a great tool at an affordable price. I have no complaints.

Recommendations to other buyers: Try it! They offer a free trial.

17hats to wear - 1 app to use

Jan 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that there are multiple tools built into one app. I used several before switching to 17hats.
I found it easy to use. I was up and running very quickly. It integrates will with payment systems. Most importantly the clients I used it with did not seem to have trouble paying invoices through the app. Finally the electronic contracting invoicing and signature system cuts back on a lot of paperwork and no additional service is needed to use these features.

Cons: Pricing - I am a small company just starting out. I opted to stop using 17hats because there were not enough of options with the payment plan. While I did find a cheaper option I wish I still had access to the great features 17hats has to offer.

Overall: 17hats is a one stop shop type of app. It is perfect for the Solo Entrepreneur. The feature I most enjoyed was the contract/invoice system. As a graphic designer, I could send a service agreement style contract to a client to have him or her first sign that they agree to the terms set forth in the agreement. Immediately upon submitting the e-signature, the client receives the attached invoice which can be set up for full or installment payments. This takes away the need for paper documents and tracking. All of this is set up with one system.

Don't know what I would do without 17Hats now!

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been using 17Hats for a bit over a year now, and don't know how I lived without it. I, of course, use it for invoicing - and find it easier, but it's some of the additional features, like the questionnaires and workflows that make a difference. I would definitely recommend 17Hats to any entrepreneur or small business user.

An AWESOME Software!

Dec 09, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything! The Invoices are amazing!

Cons: No phone support

Overall: 17hats is a dream come true for freelancers! It allows me to seamlessly send out quotes, contracts, and invoices and get paid online! I love the professional look of all my business documents.

Recommendations to other buyers: Pay for the account setup package - it's worth it!

17Hats is the BEST for Leads

Dec 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have only been using 17Hats for a short while but already Love so much about it. The leads from you can easily create to add to your website and facebook page works very well. You can also send a proposal to your client, then once they agree they can sign a contract online and when that is signed then they automatically get an invoice that can be paid directly. Very easy. These are only 2 of the 17 things this app does well.

A multitasking dream tool for sole proprietors

Dec 05, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: 17hats is an awesome tool for me. It has so many helpful features. I personally use it for numerous tasks, including invoicing my wholesale clients, organizing my consulting clients, and keeping tracking of my leads. I like that this is a tool that can do more than one thing. I have a separate invoicing tool as well but 17hats could easily serve that function alone. I love the features, the price is competitive, and it truly helps business owners get more done with less.

LOVE LOVE LOVE

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Cons: None to think of

Overall: I'm an event florist, and I've been with 17hats since 2015. And I love that it's grown in so many ways, and it's becoming better and better each update. There's a learning curve, as with any system, but after having a few personal one on one sessions, I feel so comfortable with this system! I hated other systems as they were so complicated. I like easy peasy, and this is just that. Can be it prettier like other systems, sure... Can it have more features... Sure... But the best part is that you can tell them your wants, and if enough people want them, they'll DO IT! So don't knock it till you try it!

Recommendations to other buyers: Take your time with this... and Ease into it. Don't be perfect, just be done. I started fresh in January to start with new systems and I haven't looked back since...