--- title: "17hats Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is 17hats the right Business Management solution for you? Explore 136 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/144328/17hats/reviews/" page_type: "reviews" language: "en" --- 17hats 4.4 (136) [View alternatives](https://www.capterra.com/p/144328/17hats/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of 17hats Ease of use 4.3 Customer Service 4.4 ## Pros and Cons in Reviews Belinda A CEODesign, 2 - 10 employeesUsed the software for: More than 2 years. “A lot of features for a very affordable price. If you're a service provider who offers package services, the lead-to-quote-to-invoice-to-project workflows with everything you and a small team needs, all in 1 place, is invaluable.“ January 4, 2025 Jong K CEOArts and Crafts, 2 - 10 employeesUsed the software for: I used a free trial. “The only area where 17Hats falls short is in its bookkeeping features. While it offers basic financial tracking, it lacks advanced accounting tools found in dedicated software.“ August 17, 2024 DU Danielle U Certified Coach and Business MentorProfessional Training & Coaching, Self-employedUsed the software for: More than 2 years. “Honestly, condensing my business systems from multiple to a single platform. Plus, I can run my multiple different businesses from the same platform for different "brands" feature 17hats offers.“ November 23, 2024 KE Katie E OwnerPhotography, Self-employedUsed the software for: More than 2 years. “Finally i went back to my business and had to do a massive cleanup due to me not organizing 17hats correctly to begin with.“ August 28, 2024 DU Danielle U Certified Coach and Business MentorProfessional Training & Coaching, Self-employedUsed the software for: More than 2 years. “I love how it has so many useful features and functionalities in a single platform that helps me run my business professionally and with high quality service.“ November 23, 2024 Belinda A CEODesign, 2 - 10 employeesUsed the software for: More than 2 years. “The calendar view never worked quite the way I wanted it to.“ January 4, 2025 TT Tara T Owner PhotographyerPhotography, Self-employedUsed the software for: More than 2 years. “The bookkeeping feature is also super helpful. Since the beginning 17hats has listened to their user's feedback and is constantly updating and improving the platform to provide the best user experience and really simply and automate all things business.“ October 2, 2024 KK Kodie K PhotographerPhotography, 2 - 10 employeesUsed the software for: 1-2 years. “It was really hard to set up and took me days to figure it out (Im very tech savvy so this was frustrating and no user friendly) Once everything was set up it was good and ran pretty well.“ March 4, 2025 ## Showing most helpful reviews Showing 1-25 of 136 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Abbey W. Copywriter, marketing consultant Marketing and Advertising Used the software for: 2+ years ### "Perfect solution for a 1-man freelancing business" February 9, 2026 5.0 17hats is perfect for small 1-2 person freelancing businesses. Once your business expands beyond that with multiple employees and product offerings, it can be lacking. Pros I love 17hats for a freelancing business with only a few clients at a time. It is easy to use and set up and keeps everything in one spot - billing, invoicing, client communication, workflowsm, and more. It helps keeps me organized and on task. Cons Once my business got a bit more complicated with products in addition to one-on-one services, I "outgrew" 17hats as some basic features inside bookkeeping and contracts didn't exist. Alternatives considered [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[Harvest](https://www.capterra.com/p/75598/Harvest/) Reason for choosing 17hats 17hats had all the features I needed for creative freelancing. The workflow and templates are great and the ability to share my templates with others gave me another revenue stream. Review Source SS Samantha S. Certified Sleep Practitioner Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to use and does what I need it to do." March 3, 2026 5.0 I've been really happy with 17Hats and have no intention of looking at other CRMs as it completely fulfils my requirements Pros I've been using 17Hats for nearly 7 years. It's intuitive to use, and most importantly, their team are great, and will always go above and beyond to help with any queries. Cons Not much really! The bookkeeping function isn't always the easiest to navigate, but it links seamlessly with other accounting packages. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing 17hats Because 17Hats was easier to use and implement. Review Source TD Tom D. Owner and Lead Photographer Photography Used the software for: 1-2 years ### "17hats good enough for simple features" March 17, 2025 3.0 17hats performed its duties on a straightforward basis. I wish it were more robust. Pros I liked the calendar and scheduling features. Cons The interface was not intuitive and lacked features. Alternatives considered [Thryv](https://www.capterra.com/p/156926/Thryv/) Reason for choosing 17hats I did not choose 17hats over another product. I moved away from 17hats to another product. Review Source VR Verified Reviewer Head Photographer and Editor Photography Used the software for: 6-12 months ### "17Hats the one stop shop" November 10, 2025 5.0 Pros I think that the main thing that I can say about 17hats is that it’s a good all in one system email, booking and everything at one spot. Cons There were no issues with the software at all. We just were not in the position to keep paying the amount that was required. Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) 17hats had all that I needed all in one spot just for a price. Review Source Nancy C. Virtual Assistant Publishing Used the software for: 2+ years ### "The Potential Is There!" August 4, 2019 4.0 I was looking for a platform that could serve several functions at a reasonable price point. I found it in 17 Hats, and I’m always learning something new. Pros It’s comprehensive. I was looking for an all-in-one solution for booking, invoicing, and workflow management. Cons The Booking function doesn’t have all the features you see in other booking platforms such as manual scheduling and schedule blocking. It’s a little clunky but I believe it’s still being developed. Alternatives considered [HoneyBook](https://www.capterra.com/p/162588/HoneyBook/)[Ontraport](https://www.capterra.com/p/220784/Ontraport/) Reason for choosing 17hats Price point and I was already familiar with it. Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/) I didn’t like that WaveApps is now owned by H&R Block. I needed a CRM anyway, so it would’ve been redundant to stay with WaveApps. Review Source CÖ Cevdet Ö. Project Engineer Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "17hats Streamlines The Business" April 29, 2023 4.0 Powerful tool that saves time and effort, with some drawbacks to me. Pros 17hats has an easy-to-use interface that allows you to manage all aspects of your business from a single platform. Great integrations with other business tools also. Cons The platform has a steep learning curve thats wy being somoe hard to understand at first. Csutomer support should improved there might be long wait times and unhelpful responses. Alternatives considered [Dubsado](https://www.capterra.com/p/206389/Dubsado/) Reason for choosing 17hats Comprehensive feature set, ease of use, automation, and integrations make me use 17hats. Review Source Crystal V. owner Photography Used the software for: 2+ years ### "best accounting software" March 13, 2026 5.0 I have been with 17hats since it started years ago, and I would not use any other software. I love that you can have one account and several businesses and keep the accounting separate. You can switch companies with a click of a button Pros The ease of use and the customer service. The learning curve was very easy to use, and if you have any issues, you can talk with real people in customer support online, and they answer within minutes. Cons The feature of not being able to text a client if they requested information, but that has since been added. Review Source NP Natalie P. Photographer Photography Used the software for: 2+ years ### "The Ultimate Time-Saver for My Business" March 7, 2025 5.0 17hats has been a total game-changer for my business. I use it daily, sometimes without even realizing it because it’s working in the background, keeping everything running smoothly. From handling wedding enquiries to sending automated emails in the lead-up to the big day, it ensures every client receives a seamless, consistent experience. I also use it for my studio mini sessions, and it’s made managing them incredibly easy. I can’t imagine running my business without it now! Pros The seamless integration of quotes, contracts, invoices, and automated workflows has completely transformed how I run my business. It saves me so much time, eliminates back-and-forth emails, and gives my clients a smooth, professional experience. I also love the automation features—they ensure everything runs in the background while I focus on what I love most: photography. Cons The only thing I can think of is that I’m UK-based and 17hats is a US company. That said, their response times have always been quick, and it’s never actually impacted anything—it’s just the only minor drawback I can think of! Review Source KC Kate C. Photographer and Owner Photography Used the software for: 2+ years ### "17hats is like having an EA in your back pocket." March 30, 2025 5.0 As a solopreneur, I used to struggle to keep things organized. 17hats allows me to keep everything in one place and also allows me to automate everythin, freeing up time and energy so I can focus on what matters most. Highly recommend 17hats! I have used it for years and now I happily have a lifetime membership! Pros I love that 17hats grows with me. When I first started out and had little income, I just used some of the basic services (like contact management & email templates). But now that I've grown and have processes for my work, I'm able to streamline and automate everything so that I'm not recreating the wheel for all the work I do. I have created templates for contracts, invoices, questionnaires, etc Cons I can't think of anything- I like it all! Review Source KK Kodie K. Photographer Photography Used the software for: 1-2 years ### "SCAM! Do not use them! " March 4, 2025 1.0 It was really hard to set up and took me days to figure it out (Im very tech savvy so this was frustrating and no user friendly) Once everything was set up it was good and ran pretty well. Then the next year my membership went up to $300 which was expected because i got a discount to sign up initially so that was fine. Then they tried to charge my credit card $600 for the next year. Literally out of no where with no upgrades. I emailed them about this since there was no customer service number and the guy i spoke with was rude and did not offer any solutions besides a black friday deal theyll have months away. So now i need to redo my whole platform. This company is a scam, stay away!!! Pros The initial signup - Client Booking and Calendar Cons They Scammed me. They initially said it was $150 to sign up for the year. Then they raised it to $300 the next year. Then SIX HUNDRED the next year. They didnt improve anything for this insane raise. Review Source II Iryna I. owner Individual & Family Services Used the software for: 2+ years ### "The hidden gem for coaches to run their practices smoothly" November 29, 2024 5.0 17hats helps me organize and run my business efficiently and save time for what's truly important in my life. Pros 17hats allows me to have all my business administrative tasks and all records and documents related to each client in one place. The best part is that most of the tasks are automated, eliminating the need to hire an assistant for those tasks. The same way as you would train your assistant for the job you would spend some time to set up your systems the way you want them to work for you. There are many resources available to learn how to do it, including the live trainings where you can workshop your setup with a very knowledgeable team member, and the new Marketplace makes it even easier - you can download the set up you want and save time on setting things up yourself. Integration with my calendars and Zoom makes setting up meetings a breath - I don't have to double check for time conflicts or go back and forth with the Zoom links. It all happens automatically. Running my business from 17hats daily frees my time to have life and run my business, I don't have to choose one over the other. The customer support is spectacular. All my questions answered and issues resolved in a timely manner and in a supportive and respectful way. Cons Nothing I can think of. Any issues that show up are always resolved quickly and efficiently Review Source JH Jane H. Director Education Management Used the software for: 6-12 months ### "Its a good product that would be amazing with a few changes. " January 14, 2023 4.0 We have used it for 7-8 months now and we are still working to get it fully set up - if I was a new company and only had to start from scratch it would be much easier but it is harder when dealing with an established company and you are trying to work through tutorials and keep a company going! I would have loved some more 1-2-1 support with a call and them helping you set systems up. Pros How it can manage most elements of your business in one reasonably priced product. the customer services team are helpful but there is no real hands on help.I love that you can have multiple people using the system and can have bookings for everyone which was an issues with lots of other competitores. Cons There is some element of duplication that is annoying. Linking email and calendars to the service is fiddly unless you exclusively use Gmail. Reason for choosing 17hats multi user booking ability Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) cost, layout, usability Review Source ME Megan E. Owner CEO Management Consulting Used the software for: 2+ years ### "17Hats Helps Me Get More Time Back in My Day" September 10, 2024 5.0 I have been using 17Hats daily for almost 5 years, its allowed the businesses to grow faster than I would have ever been able to without it. Pros 17Hats has automated my businesses, from sending contracts and invoices automatically, personalized emails, and it keeps everything in one organized place. Cons I love it, I haven't found much that hasn't worked for me and when I have issues support has been great Review Source Lee'Ann B. Founder Used the software for: 2+ years ### "Great platform for all businesses" May 21, 2018 5.0 Pros There are many pros to 17hats - first, you can try this for free for a month to get a feel for the platform and test out all of the functionalities. It's easy to workflows, integrate email, quotes, invoices, contracts - and you can easily sign off to accept a quote and contract right on the platform. Cons I did have some cons when I first used 17hats a few years ago, and stopped for about 6 months and came back after trying something else out. In that time, they had made a bunch of upgrades to the platform and made it much easier to set up new projects and organize all of your documents within each project. As of right now, I don't have any cons using 17hats. Review Source SV Shamika V. Owner Package/Freight Delivery Used the software for: 6-12 months ### "Okay " February 22, 2023 5.0 It was a good start for my business. Pros It had a good tracking for when documents were sent to clients. Cons The payment integration cost more and since it’s an essential feature, it is a steep cost. Especially when we already pay the payment managers merchant fees as well. Also, the software doesn’t offer inventory management, which is why I left. Reason for choosing 17hats I was referred to it by a mentor. Switched from [PayPal Invoicing](https://www.capterra.com/p/179253/PayPal-Invoicing/) To have a more encompassed system. Review Source Ulrich N. Doctor Medical Practice Used the software for: Less than 6 months ### "Incredible 17hats !" November 23, 2023 5.0 This software is a real ALL-IN-ONE. Managing everything efficiently with just one program is just incredible. It simplifies work and life, at an affordable price. And there's even a free trial! Pros I love this software. It helps me to manage my time, tasks, opportunities and contacts efficiently and productively, and therefore to forecast sales. And all this with an easy-to-use interface and the possibility of winning new customers. Cons The software works very well, nothing to complain about. On the contrary, I highly recommend it. Review Source Jessica M. Founder, Co Owner, & Designer Used the software for: 2+ years ### "I LOVE 17Hats!! I have always used it and will continue to do so." July 2, 2018 5.0 Pros My favorite thing about 17 Hats is that it takes all of the things associated with a client project and keeps it all together in one place. That's HUGE. Plus I can embed my lead capture forms right on my website so everything just populates in my contact's info. Amazing. Cons I would say the only thing they could improve upon is to integrate Quickbooks self employed and iCal. But I think those are difficult due to the issues with integration within the other software programs. Review Source Suzanne B. Professional Photographer Photography Used the software for: 2+ years ### "17 Hats has streamlined my workflow!" February 20, 2019 5.0 Overall, it’s a great business management software program. Pros I love how easy it is to use, and that I can set up lead magnet forms that import contacts straight into my workflow. Cons I feel like the cost is a tad expensive. It has increased a good amount since I joined. To add a second brand for my business, my monthly bill would more than double. That being said, my current plan isn’t even offered anymore. I’ve been ‘grandfathered’ in. Review Source VR Verified Reviewer Recruitment Specialist Used the software for: 1-2 years ### "Easy way to manage my photography Clients" July 27, 2018 4.0 The ability to organize all of my Clients into a project where I can see their communications, contracts, and invoices at a quick glance. Pros This system makes it really easy for me to manage my photography Clients and Second Shooters (Independent Contractors). I love that I get a text alert when I have a new lead, and that I can create inquiry questionnaires that can be imbedded directly into my website. The integration with Gmail and PayPal makes things very easy for services I had already set up for my business. I admittedly don't use all of the features offered in 17hats, but love the ones that I do utilize! Cons The insert token/attribute option doesn't always work as expected for my contracts. When I preview them there are a lot of things that end up looking a little funky in regards to spacing. I've taken a lot of time going back and forth to fix these issues before sending to a client. Review Source Sheila P. Chief Executive Officer Education Management Used the software for: 2+ years ### "17hats" April 8, 2019 5.0 The business problem solved is that it does invoicing, it does contracts, and sends reminder emails. Pros I can not say enough good things about this software. It has simplified my business so much. It is very useful for invoicing, contracts signatures, and bookkeeping. Cons I do not have any cons at all!! So glad this is available and affordable. Review Source Wesley F. Owner/Photographer Photography Used the software for: 2+ years ### "Awesome Program" January 22, 2022 5.0 Pros This is truly a one stop shop piece of software. It will allow you to send quotes and invoices, accept online payments, track finances, email customers, manage multiple brands, and even provides customers their own portals to access contracts and other documents related to their job. Cons The banking area needs a little work as it frequently disconnects, but other than that it works great. Review Source VR Verified Reviewer Owner Used the software for: 1-2 years ### "Helped streamline workflow" December 27, 2017 5.0 Pros We use this for everything with our family handyman business and it creates a more professional front than we had before, more organization and efficiency for us on the business side and was easy to teach our office staff member to use. Cons Once when we had an issue with the platform being inaccessible/down for us, the customer support response was on the slow side. Review Source Jenn Z. Owner, Creative Business Strategist Arts and Crafts Used the software for: 2+ years ### "A bit clunky, but can still help streamline your business" January 15, 2019 3.0 I tried out 17hats when I was comparing different CRMs and it just didn't meet my needs. I've worked with clients who use it and love it, so it comes down to personal preference and needs in the end. Pros It has some great features for client management, such as relatively granular permissions control within the client portal Cons It's not very well-designed. You have to search around to find things a lot of the time and some of the ways the interface is set up just plain don't make sense. I hate the user experience, but that part is my personal preference. Review Source VR Verified Reviewer Owner Marketing and Advertising Used the software for: Less than 6 months ### "A good software for smaller 1-person agencies" March 21, 2019 4.0 The tech support I've received has been solid. I like the software and I'm going to continue using it for now. Pros Quoting is fantastic. I can send a quote out with the contract and a payment schedule attached. When the person accepts the quote, they then get sent the contract. After that they are shown the payment schedule. Building a quote is equally great because I can offer three sections. First section: the required items of the quote. Second section: Choose one of the options. Third section: Choose any of the options. This has been very helpful for website design where I put the website design in the first section, me hosting or them hosting in the second section, and add-ons like maintenance, SEM, e-Commerce, and more in the third section. Cons Customers can't setup automatic payments for recurring invoices. Review Source MB Monica B. Wedding Photographer Photography Used the software for: 2+ years ### "It’s okay. " February 3, 2021 3.0 It was fine for what I needed to do. Nothing fancy. Just contracts (which I struggled with). But then I needed to start offering more tools to my clients as my clientele grew and it wasn’t working for me anymore Pros The only thing I like about 17hats is that it (almost) lets you get done what you need to get done. Basically just contracts, invoices, and bookkeeping. Cons It’s not user friendly at all. I’ve been using this for over 2 years and there are still features I’m finding out how to use. It’s kinda a messy program. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.