# 17hats Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is 17hats the right Business Management solution for you? Explore 136 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144328/17hats/reviews --- 17hats 4.4 (136) [View alternatives](https://www.capterra.com/p/144328/17hats/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 14th, 2026 # Reviews of 17hats Ease of use 4.3 Customer Service 4.4 ## Pros and Cons in Reviews Jong K CEOArts and Crafts, 2 - 10 employeesUsed the software for: I used a free trial. “Hats has been a game-changer for my business, allowing me to manage projects, send quotes, and handle contracts and invoices all in one place.“ August 17, 2024 Jong K CEOArts and Crafts, 2 - 10 employeesUsed the software for: I used a free trial. “The only area where 17Hats falls short is in its bookkeeping features. While it offers basic financial tracking, it lacks advanced accounting tools found in dedicated software.“ August 17, 2024 Liz A OwnerConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “I’m so into 17hats that I'm an Ambassador, I teach their workshops, have co-written their certification curriculum, and even got to show off their stuff at Shutterfest 2022! Plus, my team sets up multiple 17hats accounts for clients yearly because it’s just that good and we fully recommend the platform to everyone. If you’re running a small business and want to ditch the chaos, 17hats is your friend.“ August 16, 2024 KE Katie E OwnerPhotography, Self-employedUsed the software for: More than 2 years. “Finally i went back to my business and had to do a massive cleanup due to me not organizing 17hats correctly to begin with.“ August 28, 2024 Belinda A CEODesign, 2 - 10 employeesUsed the software for: More than 2 years. “A lot of features for a very affordable price. If you're a service provider who offers package services, the lead-to-quote-to-invoice-to-project workflows with everything you and a small team needs, all in 1 place, is invaluable.“ January 4, 2025 Belinda A CEODesign, 2 - 10 employeesUsed the software for: More than 2 years. “The calendar view never worked quite the way I wanted it to.“ January 4, 2025 DU Danielle U Certified Coach and Business MentorProfessional Training & Coaching, Self-employedUsed the software for: More than 2 years. “Honestly, condensing my business systems from multiple to a single platform. Plus, I can run my multiple different businesses from the same platform for different "brands" feature 17hats offers.“ November 23, 2024 KK Kodie K PhotographerPhotography, 2 - 10 employeesUsed the software for: 1-2 years. “It was really hard to set up and took me days to figure it out (Im very tech savvy so this was frustrating and no user friendly) Once everything was set up it was good and ran pretty well.“ March 4, 2025 ## Showing most helpful reviews Showing 1-25 of 136 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Abbey W. Copywriter, marketing consultant Marketing and Advertising Used the software for: 2+ years ### "Perfect solution for a 1-man freelancing business" February 9, 2026 5.0 17hats is perfect for small 1-2 person freelancing businesses. Once your business expands beyond that with multiple employees and product offerings, it can be lacking. Pros I love 17hats for a freelancing business with only a few clients at a time. It is easy to use and set up and keeps everything in one spot - billing, invoicing, client communication, workflowsm, and more. It helps keeps me organized and on task. Cons Once my business got a bit more complicated with products in addition to one-on-one services, I "outgrew" 17hats as some basic features inside bookkeeping and contracts didn't exist. Alternatives considered [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[Harvest](https://www.capterra.com/p/75598/Harvest/) Reason for choosing 17hats 17hats had all the features I needed for creative freelancing. The workflow and templates are great and the ability to share my templates with others gave me another revenue stream. Review Source SS Samantha S. Certified Sleep Practitioner Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to use and does what I need it to do." March 3, 2026 5.0 I've been really happy with 17Hats and have no intention of looking at other CRMs as it completely fulfils my requirements Pros I've been using 17Hats for nearly 7 years. It's intuitive to use, and most importantly, their team are great, and will always go above and beyond to help with any queries. Cons Not much really! The bookkeeping function isn't always the easiest to navigate, but it links seamlessly with other accounting packages. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing 17hats Because 17Hats was easier to use and implement. Review Source TD Tom D. Owner and Lead Photographer Photography Used the software for: 1-2 years ### "17hats good enough for simple features" March 17, 2025 3.0 17hats performed its duties on a straightforward basis. I wish it were more robust. Pros I liked the calendar and scheduling features. Cons The interface was not intuitive and lacked features. Alternatives considered [Thryv](https://www.capterra.com/p/156926/Thryv/) Reason for choosing 17hats I did not choose 17hats over another product. I moved away from 17hats to another product. Review Source Crystal V. owner Photography Used the software for: 2+ years ### "best accounting software" March 13, 2026 5.0 I have been with 17hats since it started years ago, and I would not use any other software. I love that you can have one account and several businesses and keep the accounting separate. You can switch companies with a click of a button Pros The ease of use and the customer service. The learning curve was very easy to use, and if you have any issues, you can talk with real people in customer support online, and they answer within minutes. Cons The feature of not being able to text a client if they requested information, but that has since been added. Review Source VR Verified Reviewer Head Photographer and Editor Photography Used the software for: 6-12 months ### "17Hats the one stop shop" November 10, 2025 5.0 Pros I think that the main thing that I can say about 17hats is that it’s a good all in one system email, booking and everything at one spot. Cons There were no issues with the software at all. We just were not in the position to keep paying the amount that was required. Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) 17hats had all that I needed all in one spot just for a price. Review Source NP Natalie P. Photographer Photography Used the software for: 2+ years ### "The Ultimate Time-Saver for My Business" March 7, 2025 5.0 17hats has been a total game-changer for my business. I use it daily, sometimes without even realizing it because it’s working in the background, keeping everything running smoothly. From handling wedding enquiries to sending automated emails in the lead-up to the big day, it ensures every client receives a seamless, consistent experience. I also use it for my studio mini sessions, and it’s made managing them incredibly easy. I can’t imagine running my business without it now! Pros The seamless integration of quotes, contracts, invoices, and automated workflows has completely transformed how I run my business. It saves me so much time, eliminates back-and-forth emails, and gives my clients a smooth, professional experience. I also love the automation features—they ensure everything runs in the background while I focus on what I love most: photography. Cons The only thing I can think of is that I’m UK-based and 17hats is a US company. That said, their response times have always been quick, and it’s never actually impacted anything—it’s just the only minor drawback I can think of! Review Source KC Kate C. Photographer and Owner Photography Used the software for: 2+ years ### "17hats is like having an EA in your back pocket." March 30, 2025 5.0 As a solopreneur, I used to struggle to keep things organized. 17hats allows me to keep everything in one place and also allows me to automate everythin, freeing up time and energy so I can focus on what matters most. Highly recommend 17hats! I have used it for years and now I happily have a lifetime membership! Pros I love that 17hats grows with me. When I first started out and had little income, I just used some of the basic services (like contact management & email templates). But now that I've grown and have processes for my work, I'm able to streamline and automate everything so that I'm not recreating the wheel for all the work I do. I have created templates for contracts, invoices, questionnaires, etc Cons I can't think of anything- I like it all! Review Source Belinda A. CEO Design Used the software for: 2+ years ### "Solid, affordable choice " January 4, 2025 3.0 Overall was happy using 17Hats for maybe 3-4 years. Lots of good features for the price. Pros A lot of features for a very affordable price. If you're a service provider who offers package services, the lead-to-quote-to-invoice-to-project workflows with everything you and a small team needs, all in 1 place, is invaluable. Cons The design isn't the prettiest. The calendar view never worked quite the way I wanted it to. The scheduling features weren't super robust (I still used Calendly alongside this). There's little to nothing on reporting or analytics. Review Source KK Kodie K. Photographer Photography Used the software for: 1-2 years ### "SCAM! Do not use them! " March 4, 2025 1.0 It was really hard to set up and took me days to figure it out (Im very tech savvy so this was frustrating and no user friendly) Once everything was set up it was good and ran pretty well. Then the next year my membership went up to $300 which was expected because i got a discount to sign up initially so that was fine. Then they tried to charge my credit card $600 for the next year. Literally out of no where with no upgrades. I emailed them about this since there was no customer service number and the guy i spoke with was rude and did not offer any solutions besides a black friday deal theyll have months away. So now i need to redo my whole platform. This company is a scam, stay away!!! Pros The initial signup - Client Booking and Calendar Cons They Scammed me. They initially said it was $150 to sign up for the year. Then they raised it to $300 the next year. Then SIX HUNDRED the next year. They didnt improve anything for this insane raise. Review Source II Iryna I. owner Individual & Family Services Used the software for: 2+ years ### "The hidden gem for coaches to run their practices smoothly" November 29, 2024 5.0 17hats helps me organize and run my business efficiently and save time for what's truly important in my life. Pros 17hats allows me to have all my business administrative tasks and all records and documents related to each client in one place. The best part is that most of the tasks are automated, eliminating the need to hire an assistant for those tasks. The same way as you would train your assistant for the job you would spend some time to set up your systems the way you want them to work for you. There are many resources available to learn how to do it, including the live trainings where you can workshop your setup with a very knowledgeable team member, and the new Marketplace makes it even easier - you can download the set up you want and save time on setting things up yourself. Integration with my calendars and Zoom makes setting up meetings a breath - I don't have to double check for time conflicts or go back and forth with the Zoom links. It all happens automatically. Running my business from 17hats daily frees my time to have life and run my business, I don't have to choose one over the other. The customer support is spectacular. All my questions answered and issues resolved in a timely manner and in a supportive and respectful way. Cons Nothing I can think of. Any issues that show up are always resolved quickly and efficiently Review Source TT Tara T. Owner Photographyer Photography Used the software for: 2+ years ### "17hats is platform designed to simplify all things business so you can focus on what matters most. " October 2, 2024 5.0 I have been using 17hats since 2015 and it has completely transformed my business. 17hats allows me to effectively and efficiently run my business from anywhere. I love that I can collect leads through my website, automatically start workflows, send client emails, and contracts, invoices, get paid, and more. The bookkeeping feature is also super helpful. Since the beginning 17hats has listened to their user's feedback and is constantly updating and improving the platform to provide the best user experience and really simply and automate all things business. I highly recommend 17hats for anyone starting a business or looking to improve and automate their systems. Pros I truly feel like 17hats cares about their users and is looking out for our best interests as business owners rather than it being only about sales. Some companies get so big that you can't reach real people for tech support. I love that 17hats keeps it personal. Cons I don't have any complaints at the moment. Review Source ME Megan E. Owner CEO Management Consulting Used the software for: 2+ years ### "17Hats Helps Me Get More Time Back in My Day" September 10, 2024 5.0 I have been using 17Hats daily for almost 5 years, its allowed the businesses to grow faster than I would have ever been able to without it. Pros 17Hats has automated my businesses, from sending contracts and invoices automatically, personalized emails, and it keeps everything in one organized place. Cons I love it, I haven't found much that hasn't worked for me and when I have issues support has been great Review Source Jessica F. Owner Used the software for: Less than 6 months ### "A full-featured project management system" June 15, 2018 5.0 I tested a variety of practice management SaaS products specific for accounting firms and none came close to impressing me like 17Hats did with its combination of features that I needed and a competitive price. This is impressive given that 17Hats isn't designed for bookkeeping firms! Since I have implemented my efficiency has improved greatly, I get more done in less time and nothing falls through the cracks. Pros I love how easy this program makes it for me to keep track of all steps of my workflows for all of my projects from the initial lead capture all the way through the completion of the project. The workflow templates make new client onboarding a standardized and efficient process while still giving me the flexibility to adjust to the project's specific needs. The lifecycle gives me an easy at-a-glance status of each project. The calendar and e-mail integration means that all client communications are in one place and I never double book myself. I really like being able to automate the proposal, contract signing, invoice process. I have only been using this for 2 months and I feel like I have only scratched the surface of what it can do. Customer service is quick to respond, friendly and professional. Cons While I overall love this service, there are some things to be desired. There is no phone support available but their e-mail/chat support has been food so far. The mobile app is very limited in features and glitchy and from what I've seen they are not planning on improve it now that their website is mobile responsive. There are very few integrations, I would love it they could support Zapier. The client portal is a nice concept but I am not using it because it doesn't have the features I need. Their bookkeeping feature is a joke but I guess it's better than nothing for a freelancer that may otherwise not do any bookkeeping. Review Source Joseph K. CEO & Founder Used the software for: 1-2 years ### "The closest thing I've seen to killing all the birds with one stone. " April 26, 2018 5.0 It allowed us to start accepting online payments for invoices and e-signatures proposals. Also, it allowed us to make proposal templates, invoice templates and email templates that can be sent out with a few clicks-- saves us a ton of time! Pros 17hats does a lot of things (and well!) all within one platform-- proposals with e-signatures, invoices with online payments (via Stripe), bookkeeping, to-do lists and much more. Plus, you can save templates for everything (from proposals to invoices to emails) so you can templatize your whole business, and you can create automated workflows where you can do things like have an email sent out or a task created when a proposal is signed. I've recommended 17hats to many web designers and digital agency owners and use it myself every day. It's perfect for an individual or small team. Cons If you have a team, you might still need a project management software. It's not very sophisticated when it comes to assigning tasks and working on things as a team. In our business (a web design and digital marketing agency), we use 17hats to manage all the back office operations, but we still have a project management platform that we use to actually manage projects. Review Source Carmen C. Coordinator of Human Capital, Opportunity Zone Schools Education Management Used the software for: 2+ years ### "Monetize Your Small Business Faster" July 22, 2019 5.0 The customer service is great. My overall experience over the past three years has been that this is a life saver for my business. One of the best investments that I have made in my business thus far. Pros 17hats has become a "must have" in my small business. It allows me to easily acquire and follow up on leads with forms that embed easily into my website. The workflows help me to create systems and processes for client onboarding and support. The contracts, canned emails and so much more make it a completely robust, but easy to use system for any service business. Cons The only con is that you cannot whitelabel your 17hats website. I prefer a whitelabel option. Review Source Tina H. Owner Executive Office Used the software for: 6-12 months ### "I've been using 17hats for about a year now and it has been fantastic. " September 18, 2017 4.0 It helps me run my business seamlessly and allows me the opportunity to provide a high level of customer service to my clients. Pros I like all the add on's that they have for use like the templates, the ability for customers to simply click one time to pay their invoice once it's emailed. There are so many features that make this platform amazing! Cons I wish that there was more integration with other platforms, like Hubspot for CRM or SalesForce, just because 17hats is not as robust in that regard. I wish that you could use multiple timers at one time, because I am constantly working for multiple clients back and forth throughout each day. Sometimes it also seems that there is a delay in how fast the platform processes data. I can click on a project and it will take up to 6 seconds for it to recognize that, and it's not a computer error either, as I checked. Review Source VR Verified Reviewer Automation Specialist Hospitality Used the software for: 1-2 years ### "17hats helps organize and systemize" January 24, 2019 5.0 The implementation team was so helpful and showed us how to continue to build on the basics so that we can really use it to it's full potential. Our private tour business has grown becasue of 17hats. Pros This tool really helps create a simple and cohesive process for all of your quotes. You can easily build templates for every service and email and quote. It has been a time saver and it has allowed us to work better as a team to satisfy all requests because it creats transparency for us all. We always know what the other has quoted or said. The bookeeping tool is also a timesaver! Cons It would be great to be able to use this as a bit of a marketing tool to send blast information to all contacts. Review Source Aaron M. Assistant Pastor Graphic Design Used the software for: 2+ years ### "Great for Freelancers" August 17, 2018 5.0 I have been using 17 hats for over 3 years now and have found it the perfect invoicing and communication service for my business. It has made life so much easier with the ability to send automatic invoices and emails to clients. Pros I really find this a very useful program. Easy to use. Easy for clients to understand how to pay. I like being able to submit contracts, proposals, and invoices. Great for integrating contact forms on my website. Cons Front time to time, have issues with the payments syncing. Review Source VR Verified Reviewer Owner Marketing and Advertising Used the software for: 2+ years ### "17Hats - Not just for photographers!" November 14, 2018 5.0 17Hats is fantastic and I use it everyday to manage my business. it allows me to see an overview of what needs to be done for each client. On the invoice/payment side it help automate the process of sending invoices and collecting payments. It was originally design for free lance photographers, but is very useful for any type of freelance business. Pros 17Hats is a great all-in-one client management system that is easy to use and implement in your business. Cons I would like more options on recurring invoicing. Review Source CD Calypso D. Photographer Events Services Used the software for: 2+ years ### "Easy to use and very functional " August 29, 2019 5.0 Overall worked well, just lacked features I needed. Pros It is easy and affordable. It was simple to set up and provided an easy to use interface for my clients. Cons Lacked features like lead tracking which is key for my business. It just seemed very entry level and while it worked at first, I needed more features. Alternatives considered [Tave Studio Manager](https://www.capterra.com/p/92909/Tave-Studio-Manager/) Reason for choosing 17hats Price and ease Switched from [ShootQ](https://www.capterra.com/p/125455/ShootQ/) Price and ease Review Source Wesley F. Owner/Photographer Photography Used the software for: 2+ years ### "Awesome Program" January 22, 2022 5.0 Pros This is truly a one stop shop piece of software. It will allow you to send quotes and invoices, accept online payments, track finances, email customers, manage multiple brands, and even provides customers their own portals to access contracts and other documents related to their job. Cons The banking area needs a little work as it frequently disconnects, but other than that it works great. Review Source VR Verified Reviewer Owner Used the software for: 1-2 years ### "Helped streamline workflow" December 27, 2017 5.0 Pros We use this for everything with our family handyman business and it creates a more professional front than we had before, more organization and efficiency for us on the business side and was easy to teach our office staff member to use. Cons Once when we had an issue with the platform being inaccessible/down for us, the customer support response was on the slow side. Review Source Jenn Z. Owner, Creative Business Strategist Arts and Crafts Used the software for: 2+ years ### "A bit clunky, but can still help streamline your business" January 15, 2019 3.0 I tried out 17hats when I was comparing different CRMs and it just didn't meet my needs. I've worked with clients who use it and love it, so it comes down to personal preference and needs in the end. Pros It has some great features for client management, such as relatively granular permissions control within the client portal Cons It's not very well-designed. You have to search around to find things a lot of the time and some of the ways the interface is set up just plain don't make sense. I hate the user experience, but that part is my personal preference. Review Source VR Verified Reviewer Owner Marketing and Advertising Used the software for: Less than 6 months ### "A good software for smaller 1-person agencies" March 21, 2019 4.0 The tech support I've received has been solid. I like the software and I'm going to continue using it for now. Pros Quoting is fantastic. I can send a quote out with the contract and a payment schedule attached. When the person accepts the quote, they then get sent the contract. After that they are shown the payment schedule. Building a quote is equally great because I can offer three sections. First section: the required items of the quote. Second section: Choose one of the options. Third section: Choose any of the options. This has been very helpful for website design where I put the website design in the first section, me hosting or them hosting in the second section, and add-ons like maintenance, SEM, e-Commerce, and more in the third section. Cons Customers can't setup automatic payments for recurring invoices. Review Source MB Monica B. Wedding Photographer Photography Used the software for: 2+ years ### "It’s okay. " February 3, 2021 3.0 It was fine for what I needed to do. Nothing fancy. Just contracts (which I struggled with). But then I needed to start offering more tools to my clients as my clientele grew and it wasn’t working for me anymore Pros The only thing I like about 17hats is that it (almost) lets you get done what you need to get done. Basically just contracts, invoices, and bookkeeping. Cons It’s not user friendly at all. I’ve been using this for over 2 years and there are still features I’m finding out how to use. It’s kinda a messy program. Review Source Similar Products Featured ## Related categories [Business Management](https://www.capterra.com/business-management-software/)[Scheduling](https://www.capterra.com/scheduling-software/)[Photography Studio](https://www.capterra.com/photography-studio-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.