Who Uses This Software?

Time To Pet is flexible and fully customizable making our system an ideal choice for both the established pet care company with 50+ staff members as well as the new pet sitter just starting out.


Average Ratings

124 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $35.00/month
    See pricing details
  • Pricing Details
    You are only billed for active staff members after each billing period!
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Sweet Spearmint Software
  • www.timetopet.com/
  • Founded 2013
  • United States

About Time To Pet

Trusted by over 1,500 of the worlds most successful pet care companies and thousands of their pet sitters and dog walkers, Time To Pet is modern pet sitting software. In addition to our basic features like the client portal, integrated scheduling and invoicing, online payments and more - Time To Pet is complete with advanced features like dedicated mobile applications for both your clients and your team, GPS tracking, text messaging and Quickbooks Integrations. Sign up for a free trial today!


Time To Pet Features

  • Billing & Invoicing
  • Client Management
  • Credit Card Processing
  • Customer Portal
  • GPS Check-in / Check-out
  • Key Management
  • Recurring Appointments
  • Scheduling
  • Staff Management

Time To Pet Reviews Recently Reviewed!


I wish I'd started using TTP years ago. I estimate it saves me 45-55 hours per month! Thrilled!

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are many time-saving and organizational features I could review, but I will mention my two favourite features so far.

The scheduler and invoicing are completely integrated. It used to take me a week or more each and every month-end to track the many schedule changes of my clients and reconcile my dog walkers weekly invoices in order to generate client invoices. It now takes me about 20 minutes. It would be even quicker if I didn't choose to check the automated invoices and personalize notes to each client.

Our schedules change daily, and communication between me, clients and my dog walkers used to be extremely time consuming - and occasionally things would get forgotten or missed. With Time To Pet, communication is streamlined and very easy to track - and all pet information is immediately accessible to my entire team.

Cons: Although I found the software a bit confusing (there is a learning curve), I am rating "ease of use" at 5 stars. Running a busy dog walking company is challenging and there are a lot of moving parts. There would be no way of designing a sophisticated and flexible software app - which simplifies and streamlines the many challenges of running a busy dog walking company - without users having to learn a bit about the system's design.

I've had to reach out to Time To Pet a number of times for assistance with the app. Without exception, tech support got back to me very quickly (several times by email, and three times they actually called me and walked me through my issues).

Overall: There are many time-saving and organizational features I could review, but I will mention my two favourite features so far.

The scheduler and invoicing are completely integrated. It used to take me a week or more, each month-end, just to track the many schedule changes of my clients and reconcile my dog walkers weekly invoices in order to generate client invoices. It now takes me about 20 minutes - and it would be even faster (1 click of a mouse) if I didn't choose to check the automated invoices and add a personalized note to each client.

Our client's schedules change daily, and communication between me, clients and my dog walkers used to be extremely time consuming - and occasionally things would get forgotten or missed. With Time To Pet, communication is streamlined and very easy to manage and track - and all pet information is immediately accessible to my entire team at any time.

Although I found the software a bit confusing (there is a learning curve), I would still rate "ease of use" at 5 out of 5 stars. Running a busy dog walking company is challenging and there are a lot of moving parts. There would be no way of designing a sophisticated and flexible software app - which simplifies and streamlines the many challenges of running a busy dog walking company - without users having to learn a bit about the system's design.

I've had to reach out to Time To Pet a number of times for assistance with the app. Without exception, tech support got back to me very quickly (several times by email, and three times they actually called me and walked me through my issues)

Recommendations to other buyers: If you are a dog walker, save yourself a lot of hassle and sign up. A serious, powerful and time-saving tool that every dog walker should be using.

Vendor Response

by Sweet Spearmint Software on April 06, 2018

Thanks for the great review Darrell - we appreciate it!

Capterra loader

TIme To Pet is great! I should have signed up and started using it years ago.

Oct 14, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: When I started looking at various software, I wanted the text update capability as that's what our clients really like! TTP has that and I, as the administrator, always see the updates and responses. I also really like that client's can't reach out directly to our IC's (users). Although one of the best features is how it links all scheduled services to invoices; both for client's and for users. It's very easy for users to generate their invoices.

I signed up for the WePay accunt as well. I resisted taking credit card payments for a long time, but this has made collecting funds super easy! I also like how there is the ADD A TIP option on every client invoice. Honestly, we rarely got tips except around the holidays and on some pet sitting jobs. Almost all the new clients we've signed up using TTP add tips!

I also have grown to really appreciate that clients enter their information and pets information. This has helped all of us to ensure no one is missing anything. Before we took notes at the initial meet and greet. Often times as things changed, we never updated the notes. Having a set up where the cliebts see the same information as we do helps eliminate any confussion about what to do or not to do.

I also really like the reporting options. I use Quickbooks but the reporting options are different.

TTP has made several changes and upgrades since I started using it. They really listen to the feedback.

Cons: The cons of TTP may be more on my end than theirs. We were already so busy when we switched over. It took a long time to input all the data and client information.

They started an Academy to help showcase and explain very important topics and features. Honestly, I just haven't had any spare time to take advantage of it. This is another reason to start using it before you are already insanely busy!!!!!

I wish there were alternative ways to do schedule changes. They have a great bulk update feature but it just changes who's assigned or if the events are cancelled. This may be an option and detailed instructions in the Academy or Help section. Again, I've been too busy to explore a lot of these features.

So the 4 star ratings may be more on my end than theirs. I'm also a self admintted person so others may be able to figure some things out 100 times faster than me!

Vendor Response

by Sweet Spearmint Software on October 16, 2017

Thanks for the great feedback!

After 9 years- we finally have software that makes our jobs SO much easier! Clients love it, too!

Oct 04, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Where do I start? I am obsessed with this product. We tried several along the way and thankfully found Time To Pet. The customer representatives have been beyond speedy and helpful from the set up process to adding features along the way. They truly have thought of every detail that both the clients , the sitters/ walkers and managers need to provide the best possible pet care. Hours we used to spend billing clients are now just minutes. Payroll is also a breeze now! Our walkers have an app to use on their side of things and have all of the latest info in real time at their fingertips including schedule changes, client notes and directions. They can also view their schedules and pay stubs right in the software! Our clients LOVE the clean and easy to follow client portal and the new phone app is a huge hit with them, too. As a manager, my time can now be spent on building business as well as running an organized company with MUCH less effort than before we migrated to Time To Pet. Lastly I love that we have TOTAL control of all the wording, branding and colors that our clients see when using the software. Our company started in 2007 and we currently manage 26 walkers and over 200 clients with the help of this product. Trust me when I say we have tried it all. And after two years with this software I can't imagine how we survived without it!!! You can tell a dog walker helped to create it- it's absolutely perfect for our pet care needs.

Cons: We would love to see an admin phone app for the managers, but I know they are working on that!

Overall: This software quite literally saves me hours of work each week and has allowed my business to grow rapidly. It also makes our company look more professional and polished. And it has eliminated billing mistakes as well as payroll errors since both are based on the actual schedule of services performed. I'm a pet person- not an accountant! Time To Pet allows me to focus on what I love to do.

Vendor Response

by Sweet Spearmint Software on October 09, 2017

Thanks for the feedback Beth!

My IT background gave me a unique perspective when evaluating pet sitting apps and this was the best

Oct 04, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My customers use it and love it! There's something for everyone: email capture for those who prefer email for simple email communications, a customer portal for the online users, and a smartphone app for the trendiest of our clients who want instant access.

Our walkers/pet sitters love it! The smartphone app puts client information at their fingertips and gives them instant access to GPS for directions to the next house. Customizable visit reports allow staff to provide a good deal of feedback to customers with very little effort.

Office staff love it! We have full visibility to customer requests and data updates, as well as walker locations and their communications with customers. Client service requests and electronic payments reduce workload.

Management loves it! Integration with QuickBooks eliminates double entry, and client payment processing and bulk invoicing reduce workload. Reports provide insight into the business.

Time to Pet is truly the core of our business.

Cons: Applying a single check to multiple invoices could be more straightforward. If not caught immediately, errors resulting from improper data entry must be corrected in both TTP and QuickBooks. TTP Support has acknowledged the issue and plans to address it in a future release.

Data extracts are limited to what is predefined by TTP. I would love the ability to query data directly into Excel to build the more complex reports I need.

The built-in staff scheduling features are a bit too basic for my needs, so I use a free third-party product to allow staff to manage their availability and time off requests. This means that unless I replicate their work shifts in TTP manually, I risk making scheduling errors (which I have) and cause last-minute scrambling to fill gaps that could have been avoided.

Payroll functionality is too simple for my business. I use Intuit Payroll, and although TTP enables me to extract data needed for payroll, it is a time consuming biweekly effort.

Overall: Increased communication with staff and customers, visibility into staff work behaviors, GPS location tracking, paper reduction, lower postage costs, audit history which has provided proof when customers questioned the services they were provided, integration with QuickBooks Online, electronic payment processing, email campaigns/bulk messaging, and much more!

Vendor Response

by Sweet Spearmint Software on October 09, 2017

Thank you for the feedback Amy - we appreciate it!

A must-have for any pet care business--priceless!

Nov 04, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its ability to conform to whatever shape I need it to be. The desktop software and the phone app work in sync & simultaneously. Excellent customer service from the founders. Incredibly reasonable pricing.

Cons: It's not always intuitive to use, but I've found that to be the case with all pet-sitting software. It has to be able to accomplish a lot, keep track of many details, & be flexible enough for countless different business iterations. So there's a little learning curve at first.

Overall: I've been using Time to Pet for more than a year now. I own a small pet-sitting & dog-walking business and have had 4-10 people working for me at any one time. Managing staff schedules & client updates was becoming a nightmare when I was doing everything via email & texting. Now, all client & pet info is in one secure place, and my staff can access it easily. The time I spend on scheduling, invoicing, & payroll now is a fraction of what it used to take me--I may spend an hour a week total on all of those activities combined, IF I have some complicated scheduling details to work around. Nearly anything you need to do can be automated or customized--from repeat daily walks to sending an email to all (or select) clients.

It's not like I didn't check out other software. Many were too complicated yet not flexible enough. Or too expensive. I beta-tested another pet-sitting software before choosing Time to Pet, but it didn't have a phone app, meaning we all had to go online every time we wanted to send a pet update. The TTP app is so simple & refined and doesn't kill our phones halfway thru the day. It also works on iPhones & Androids alike. If you want to track when your dog walkers arrive at a client, even see WHERE they walked, it has an optional GPS feature. And an optional choice to let clients see that info or not. Most importantly, it keeps us all on target during our work days, allows us to communicate easily with clients, & access all the info we need on our rounds.

I haven't mentioned many of the features, but you can always give it a free 30-day trial and see for yourself how it could make your life easier. To sum it up, for me, the software is beyond awesome, & the customer service is really the cherry on top. The guys at TTP (Kyle & Mike) understand the oddity & changeability of the pet care business & have thought of nearly everything. I've watched as they've taken users' suggestions & turned them into immediate realities, constantly improving the experience for clients & business owners without making the software unwieldy. It just keeps getting better. Their responsiveness when I've had questions is extraordinary--& personal. And that's hard to come by these days, especially in the tech world!

As a bonus, you get a community of other pet sitters if you chose to access the TTP private Facebook page.

Vendor Response

by Sweet Spearmint Software on November 05, 2016

Thanks for the great feedback, Kelly - we appreciate it!

Time to Pet Revolutionized my Business

Oct 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how easy and intuitive the software is for me, my staff, and my clients. I tried a few different trials of other software and found them bulky and awkward. Time to Pet also offers many features and is always improving and adding more helpful bonuses. It has saved me so much time, and it radically reduces human error so that everything runs smoothly.

Cons: For businesses that have a lot of staff, it can be a bit pricey, but I gladly pay each month because it's worth it to me. There were a couple times that the software was down, but it was only for a short period of time and pretty early in the morning, and they have a backup website, a way to backup all of the info, and a way to sync it with your calendar so that you can still run things until their main site gets back up.

Overall: I save a lot of time. My biggest thing is that clients can request what they need, so I can hit one button to approve that and get it on my calendar rather than manually going in and adding visits one at a time like I used to have to do. It also greatly reduces human error. Everything is one place, so clients can pay right through the software, and it keeps track of everything. I don't have to worry about grabbing cash and checks and remembering who is paid up or not. It's easy for my staff, and they can request time off, and the system reminds me when they're not available. Our clients love it, and it looks a lot more professional. They can get pictures and report cards through email, text, or both, and it's easy for them to respond back to us. Everything is in one place, so I don't need to search through email, facebook, and texts.

Vendor Response

by Sweet Spearmint Software on October 24, 2017

Thanks for the feedback Alicia!

Capterra loader

Amazing! I have nothing but good things to say about TTP and the top-notch support they provide.

Oct 08, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It's the best modern-day solution for keeping track of client/pet info, handling billing, tracking service requests, and more. What I like most is it's interactive and it provides our customers with their very own customer portal, making scheduling a breeze (now if only I could convince ALL of our baby boomers to use it, that's the trick). That said, the feedback from our customers has been nothing but positive over the past 2 years and they love the mobile app.

Note: We switched from a competitor's system that we had been using from 2010-2015 (their software was archaic and dreadful to use - TTP is a delightful breeze in comparison). It was the best move we could've made.

Cons: There's nothing that I "dislike" about this software. But, if forced to choose, I'd say the mobile app needs a minor update - nothing major and I already reached out to their support team and, as in the past, I know they're giving it attention . Which is another one of my favorite things about this software...their support is incredible!

Overall: Let's see...

Easier billing - we now require clients to leave a card on file to automatically process payments.

Easier scheduling - finally a good way to track incoming requests, mark available/unavailable, and never miss a beat! And it's easy for our customers to manage their pet's info and update us as things change. No more fragmented info/data that's split between email, text, etc.

Ultimately has saved us countless hours because it's now the foundation for our business and our clients know exactly where to find us and how to request service!

Vendor Response

by Sweet Spearmint Software on October 09, 2017

Thanks for the great review Mack!

Capterra loader

Easy to learn, easy to use, and updates every few weeks in response to user feedback!

Oct 04, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is VERY customizable and allows users to create profile questions and fields, and determine which are mandatory for new clients to answer. Searching and pulling reports is very easy, and our pet sitters love having access to all of their clients on the app, which is amazing! The conversation feature is great as well, and allows us in the office to be included in conversations between pet sitters and clients, and chime in where needed. Can easily see where keys are located, and even has fun features like pet birthday reports, so we can reach out to clients to wish their pets happy birthday. Many clients choose to keep their credit card on file, and running charges is quick and easy.

Cons: Once you set up a template, you can bulk edit most of the details in it, except for the frequency. For example, if someone gets walks Mondays and Wednesdays, and decides to add Tuesdays, I can't open the original template and just check "Tuesday" to add it to the template. I have to create a new service for just that one day. I don't like that I can't require credit cards on file for just NEW clients, it's either all clients or none.

Overall: It keeps us running smoothly with very little office support needed!

Vendor Response

by Sweet Spearmint Software on October 05, 2017

Thank you for the great feedback Beth - we appreciate it!

Capterra loader

I rely on Time To Pet for my business everyday

Jan 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I tried a few different software options when I began my pet sitting/dog walking business in 2014. After struggling with another popular software for a month and still not understanding the simplest of tasks, I tried Time To Pet and within one day I could do everything without having to watch training videos and 'learn' how to use it. It's simple for me and my clients constantly tell me it's simple for them and they love it.

The creators of Time To Pet are actively in touch with us (the users) through a Facebook group dedicated only to their customers. They answer questions and concerns very quickly and have been working on updates and new features constantly. Every couple of months, another cool feature is added.

Cons: I wish I could respond to client messages by replying to their emails or texts. I receive their messages in a timely fashion but replying can be a lot of extra steps. I'm sure this is something they are working on incorporating in the near future though.

Overall: My business is organized and I don't miss messages or scheduled visits that clients have requested. I don't think I could run my business effectively without it.

Vendor Response

by Sweet Spearmint Software on January 19, 2018

Thank you for the review Andi!

Time to Buy!!!!

Nov 29, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly, total end to end service.

Cons: Nothing worth mentioning

Overall: Time to Pet (TtP) has changed my business and given me so much time back from tedious tasks like billing and scheduling. What used to take me hours a day, I can now do in one hour. My half day billing debacle is now done in less than an hour. And these are just the basics. Things like a detailed key log, bulk editing, messaging that can be filtered by several criteria, being able to monitor messages to and from clients and about two dozen other things make this the best pet software I've seen on the market.

Kyle and Mike are fantastic and are quick to respond to any emails. They take my needs into consideration when making improvements to the system. And most of all they seem to have a genuine passion for their business and helping other pet businesses grow.

When I started with TtP we had about 100 clients. In the 18 months since I signed up, we have over 200 clients. While TtP didn't directly bring these clients to our business, I can give them credit for the time they've given back to me, which has in turn allowed me to focus on growth.

The cost is low enough that this system works great even for individuals with 10 or fewer clients. For a larger company like ours it's worth every penny. I can't say enough about TtP and I urge anyone mulling over options to try them out first. You won't be disappointed!

Recommendations to other buyers: Take the time to set it up properly and sign up for blog updates. It's a powerful tool but very expanse and easy to not know about useful parts if you don't take the time to go through everything.

Vendor Response

by Sweet Spearmint Software on November 29, 2016

Thanks for the feedback, Tony!

Easy to Use and my Clients love it too!

Nov 28, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I loved how quickly I was able to learn the software. I had trialled two other programs as well and found that neither had the ease of use that Time to Pet offers. They really strive to make your transition into using the program a smooth one, offering you a step-by-step learning tutorial and thereafter an even more informative info/learning session with one of the program reps if you choose.

My client's love the ease of use as well and look forward to their daily reports sent to their email.

Cons: -I do wish there were a few more Icons for the reports.

-I would like to have the same admin access from my phone through the app to make adjustments on the go rather than having to use my computer (I believe they are working on this).

-I am also looking forward to the integration of Quickbooks (in Canada)

-Would love to see video capability added in when sending the reports out rather than just photos.

-I would also like to have a number to call in times when I just want something resolved quickly. While their customer service really is great, I am just the type that likes to pick up the phone rather than communicate via email.

Overall: MOST of all, the added level of professionalism that goes along with having a program like this is HUGE! It keeps you organized and able to focus more time on the fun stuff (loving dogs) than on admin work.

My experience to date has been nothing but fantastic!

Vendor Response

by Sweet Spearmint Software on December 03, 2018

Thank you for the review Danielle - we appreciate it!

Capterra loader

An absolute must for ANY petsitting service!

Oct 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: You are able to do everything you need all in one spot. No longer do you have to count visits, invoice them on one program, confirm visits through a different email and then add to your calendar. Everyone can be done with one simple log in. It has saved HOURS of menial office work for me each and every day.

The customer service is the absolute best. They have a great problem shooting area on the website, and if you email them, I can guarantee you a response within 24 hours, if that long!

They also LISTEN to their users and constantly work on improving the product.

Cons: The initial set up - getting all my existing clients transferred over to the Time To Pet Software. They actually offered to do it for us, which I thought was amazing, but I felt like I needed to to learn the program as we went along.

Overall: Time saving for sure. It allows you to keep everything you need for a client all in one spot. My motto is 'life happens'. I don't like sending sitters to locations they haven't been trained on, but with TTP, if that ever occurs, all they have to do is pull up their Client Details and all they need is right there. No longer a bunch of texts back and forth between myself and my IC's to clarify or try and explain where things were. I also love being able to pull up visit details from 2 months earlier and look at pictures or track medical issues with clients.

Vendor Response

by Sweet Spearmint Software on October 24, 2017

Thank you for the review!

Saves so much time and makes my job pleasant

Feb 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The team in Time To Pet cares a lot about us managers, they go through every little point of our daily routine and make it as easy as possible for us. I can't count how many times we asked for a feature and they implemented it. And I often find some new feature that they added and it always is something amazing and helps work flow. They are constantly working to make the software even better on top of the amazing product they already created. I don't think I have ever dealt with such a nice product and support team.

Cons: Time To Pet had some troubles with servers in the past and several times we had a complete black out where teams didn't have access to their schedules, client info, etc., which was extremely painful right in the middle of our day. But as always they handled it professionally and upgraded their systems promptly to make sure that doesn't happen again.

Overall: We previously used Google Calendar for our daily schedules and Freshbooks for team paystubs but implementing Time To Pet cut off so many unnecessary wasted hours of work by making most of our work flow automated. It is an amazing product for everyone who works in pet business.

Vendor Response

by Sweet Spearmint Software on February 05, 2018

Thank you for the feedback Svetlana - we appreciate it!

Time To Pet has been a lifesaver for us!

Oct 04, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Having everything in one place (pet info, client info, scheduling, invoices, payment processing) has changed everything for us since we switched from all Google based products. We love that the clients have the ability to see their schedule and update their info on their own. It's also great to be able to determine how much transparency the owners actually have with different feature options for their end.

My team has a one-stop shop for all information and communications on an easy to use app.

It stores all communication in one easy place, as well as any pictures taken of the pups!

The developers are quick to respond to any questions or issues and they are an absolute pleasure to work with. They also truly value the needs and requests of the users and are constantly upgrading features.

Cons: It's hard to think of any! I suppose I would say the relay messaging. It would be great for there to be a way that a client's response went to only the people who sent the original message, rather than the listed team members for that pup in their profile. But truly, that's not a common issue.

Vendor Response

by Sweet Spearmint Software on October 09, 2017

Thank you Heather!

The Best Pet Sitting Software!

Nov 03, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The mobile app and the invoicing

Cons: I would like the schedule to be in time blocks for my contractors but they all understand if it says 1:00pm they have from 1:00pm - 3:00pm to get the assignment done.

Overall: I started using Time To Pet in October 2015 after using 1 of the original pet sitting software's that came recommended by Pet Sitters International for about a year. I was frustrated with the limitations and the lack of customer support form that software so I started testing several other software's that were on the market. Time To Pet was hands down the BEST! The tutorials were helpful, the support team were great at explaining things and not making me feel dumb if I didn't get it at first and the facebook group is also awesome to get tips and tricks from on using the software. I love how customizable everything is. The mobile app is great so all my staff can check off visits being completed and if there is a schedule change they get it right away. Love that I can invoice my clients and they can pay from the invoice. It took time to learn but every thing is so efficient with Time To Pet, switching was the best thing I did for my business in 2015.

Recommendations to other buyers: Give yourself the 30days to test it out. The team is always improving the software based on user input so if there is something you don't like just let them know and it could happen sooner than you think.

Vendor Response

by Sweet Spearmint Software on November 03, 2016

Thank you for your feedback Lee - we appreciate it!

Time to Pet has changed the way I do business, I can't recommend it highly enough!

Oct 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The schedule is extremely easy to use and lets me keep track of my pet sitters including GPS tracking them, reading their updates to our pet parents and making sure they arrive at their visits on time. Our clients love that they can log in and book services online, they also love the app that was recently released for them! The invoicing feature is also a must for any small business! Time to Pet gives me the software of a large business for my small business at an affordable price.

Cons: I really love everything about Time to Pet has and the software is constantly being updated and changed to better fit our needs. This is the first software program where I feel like they not only understand the software side of the business but also the pet sitting side. There isn't anything I like least about the software but I know if there were my ideas would be heard and listened to by the team at Time to Pet.

Overall: Invoicing, scheduling and customer interface.

Vendor Response

by Sweet Spearmint Software on October 24, 2017

Thanks for the great feedback! We appreciate it!

I have piece of mind now!

Nov 02, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have been a Time to Pet client since September 2015. I have to say that I'm so thankful to have found them!

I tried so many different software products pertaining to Dog Walking/Pet Sitting and just found them too cumbersome and not easy to navigate and then one day I stumbled upon TTP. Signed up for the 30 day free trial and I was hooked.

Customer Support is very quick to answer any question, concern or a future addition too the software that you'd like to see implemented.

This software has allowed me to hire more walkers and accept more clients and keep everything nice and neat and even accept credit card or ACH payments. All of my clients rave about being able to request, cancel and pay for their walks all online.

If you're contemplating this, get it now. You will not be sorry. You too can get the piece of mind that Time to Pet has given me and all of my walkers absolutely LOVE IT! No more calling, texting, updating....It's all done in the application and the walkers immediately get an email of any updates, change, cancellations. They also get an email each morning of their daily schedule.

WIN-WIN for everyone.

Thank you Time to Pet!

Vendor Response

by Sweet Spearmint Software on November 03, 2016

Thanks for the feedback! Glad Time To Pet is working out so well for you, your team and your clients!

Love Time to Pet!

Nov 02, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to schedule clients, the fact that our conversations with our clients are saved, how easy it is to generate pay stubs, user friendly for the clients to schedule their own services.

Cons: Not being able to add more than 1 picture at a time when completing the assignment. I send the clients approx. 8-10 pictures each visit and it would be a lot easier and quicker if we could just click on all the pictures we want to attach instead of having to attach one at a time. When a client pays through Stripe it would be nice if the authorization code was included in the payment box.

Overall: I have been using Time To Pet for over a year now. It is so user friendly and my clients love it. The customer service is outstanding. I have had a few questions in the past year and every time I have emailed them I have had an answer with in a few hours. That says a lot. I have used other scheduling software in the past and have gone days waiting for a reply. Hands down, Time To Pet is the best.

Vendor Response

by Sweet Spearmint Software on November 03, 2016

Thank you for the feedback Bonnie. We will let you know as soon as we updates on your suggestions!

Capterra loader

The absolute best customer service and user friendly programs and apps for owners *and* clients.

Oct 04, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Their scheduler is amazing. It's like Google Cal or iCal at first glimpse, so I immediately took to it. Their bulk scheduling is what is truly so helpful. It's just that the way this software was set up allows me to run this business like it's an exact science. Every part about it is smart and makes sense. And if you ever have issues with a way they do business, you can email them and they'll change something. They are so modest when it comes to change - and that's how theyve been able to set themselves apart from the rest of their competition. Every month changes re explained in a newsletter and it's uncanny to see all the change they've made based on customer suggestion.

I also love how the main tech guy is so smart and at the same time easy to talk to. You don't always get that in the tech world :-D. I coudn't be happier with the program and family of TTP.

Overall: They add so much value to my life that I have only but good things to say about this company, seriously. Even when times get tough, like when I made a personal mistake in the system that cost me potentially high, they took so much extra time to make sure I got every single penny back in a timely manner. You'd think these guys are too busy for you, but then they get back to you so fast. These guys don't mess around.

Vendor Response

by Sweet Spearmint Software on October 09, 2017

Thank you David! We appreciate you taking the time to write a review!

Game Changer

Jan 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, fast and efficient

Cons: None

Overall: We absolutely LOVE Time To Pet!

We were using a competitor's software and found it to be clunky and not very user-friendly. We were resistant about switching at first. As you can imagine, moving a large number of clients to a new portal would seem daunting, right? But no! The developers at Time To Pet (TTP) made the transition a breeze.

We're so incredibly happy we made the switch. It's changed our business and it's allowed us to be more efficient, professional and productive.

The guys really listen to their clients and are constantly developing. We love the client portal. Think of your facebook feed... clients and the pet sitter's assigned all have a view to the updates and photos. As we know, communication in our business is super important. TTP makes this easy. Also, our clients and users love the text notifications.

Do yourself and your business a huge favor. Invest in this software, you'll be so happy with this decision.

Vendor Response

by Sweet Spearmint Software on January 11, 2017

Thank you for the feedback Susan - we really appreciate it!

Data bases are so confusing to me. Support team makes it easy use Time to Pet. Fabulous customer service.

Jan 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The clean look and the way it works similarly to the other software programs I'm used to. The reports are amazing. I can see my statics so easily. How easy it is to schedule and that the invoice for the client and the contractor is set up immediately. That I can color code the contractors to be able to see at a glance who is doing what visit...

Cons: That I can't direct it to pull out 2 clients schedules at once. It's either all client's schedules or just one.

Overall: It has allowed me to organize my business. It was too overwhelming to keep everything straight before I began using it. I can expand my business ad infinitum with this software,.

Vendor Response

by Sweet Spearmint Software on January 29, 2018

Thanks for the review Bonnie!

Best Pet Sitting Software EVERRRRR!

Nov 03, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use, pay as you go, upgrades are included as it happens, there's an app, payroll is a breeze, adding or removing services is easy, updating/scheduling clients is easy, clients are able to add in their own reservation for your review, you can customize your dashboard to see everything important to you. Support staff is ALWAYS there to help you...even when you have a dumb question. :)

Cons: None

Overall: I have tried all of the various Pet Sitting Software out on the market and each one was always lacking in one area or another. This software was the first to combine ease of use, with function and automatic upgrades. The best part is you pay as you go for only the amount of users you have for the month!

So if you'd like to try out Time To Pet - click here! https://www.timetopet.com/rc/gottago and receive a free month!

Recommendations to other buyers: Don't bother trying out the other software just to get frustrated with the process, take it from me, use this one first, you won't regret it!

Vendor Response

by Sweet Spearmint Software on November 03, 2016

Thank you for the great feedback! We appreciate it!

Helped My Business Expand and Increased Profitability

Nov 03, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Highly customizable. Integration with Quickbooks Online. Quick, accurate, and helpful customer service. Instead of written (paper) notes, keeps track of sitter notes and pictures in an online portfolio for each customer.

Cons: The price increases per sitter, so it can get expensive for larger companies.

Overall: Communication is the lifeblood of a good pet sitting business. Time To Pet coordinates customer communication flawlessly among multiple pet sitters. It also integrates with Quickbooks Online, making it easier to keep track of finances and saving time and money on tedious office work. In addition, Time to Pet is highly customizable to the exact specifications of your business, so you don't end up with software that looks and functions the same as every other business out there.

Vendor Response

by Sweet Spearmint Software on November 03, 2016

Thank you for the review!

Capterra loader

Time To Pet is a dream come true for pet care companies!

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service is by far the best I've come across. They listen to what their clients need for their businesses and make it happen. Communication is very important and this software company is right on it. Time To Pet keeps everything in order for me, my employees and my clients. I have tried 4 different pet sitting software platforms and Time To Pet is the winner. I highly recommend them!

Cons: It gets a little pricey with all the bells and whistles and the more employees you have the more expensive it is. I wish they had a price break if you have over 5 employees.

Overall: It keeps my company and my life organized!

Vendor Response

by Sweet Spearmint Software on October 06, 2017

Thanks for the feedback Tabatha!

Great for Small Businesses

Mar 23, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: As the owner of a small pet care business, I love the features of TTP that streamline scheduling and invoicing saving me countless hours and human errors! My clients love the customized client portal and it's an attractive feature for them.

Cons: It's a little clunky and outdated looking and can be cumbersome to set up.

Overall: Great communication from the company and it's very affordable! Some clients find it a little confusing to use the client portal and book online so they send email requests and I need to book for them. Overall a very professional pet sitting booking/scheduling/invoicing app that's an excellent platform for staff management and keeping on top of admin work.

Vendor Response

by Sweet Spearmint Software on March 31, 2019

Thank you for the review!

Terrific Customer Service from professionals who listen to the needs of their clients!

Oct 04, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Moving from a desktop based software to a web based program has saved me and my sitters great time savings. Love the ease of use, the fact it is online/web based.

Also the customer support is top-notch.

Cons: Right now I am using it to run my side of the business. I plan to roll it out to my customers early next year. I know the learning curve may be an issue thus I've held off so I can collect as much info and learnings from other users. It isn't necessarily a Con, but I haven't used 100% of the software to realize what issues I may have. To date I love the product and it has simplified my life immensely!!!

Overall: Web based so my sitters see their schedule online. No longer a need to email them a pdf file of their schedule. Invoicing is online, payment online. Easy to use!

Vendor Response

by Sweet Spearmint Software on October 05, 2017

Thank you Teresa!

Outstanding

Oct 18, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease at which my clients can move through our portal. They log in and schedule all needs, My sitters schedule all their own time off too. I'm lucky enough thanks to this software to maneuver my role to a scheduling and client relations position only!

Cons: It is a little more complex to set up, but once you get it going it is magical. Tips are also a slightly more complicated process, but no more than on my own.

Overall: I has saved me exponential amounts of time running my business and allows me to run it from anywhere on globe. Mobility is huge and allows more vacation time for me!

Vendor Response

by Sweet Spearmint Software on October 23, 2017

We appreciate the feedback - thank you Alysha!

Pet Sitting Software You Can Howl About

Feb 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and support team

Cons: no client app

Overall: Time To Pet is a software solution for Pet Sitting and Dog Walking companies. They have solved many of the headaches that are associated with the day to day running of a business. The software is very user-friendly and has allowed us to continue growing. Our sitters love the app and all the notifications so they are always on time and have all the background information required to complete their visits. Our clients love the update feed and report cards, we continuously receive feedback about how relieved they are after seeing the pictures and reading the updates.

Recommendations to other buyers: The best solution I found by far after testing the industry leading solutions

Vendor Response

by Sweet Spearmint Software on February 01, 2017

Thank you for the feedback Dan - we appreciate it!

Time To Pet is (almost) Everything I want and need for my business.

Jun 25, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

1 / 5
Value for Money

Pros: Pros:

Very specific customization capabilities

It tracks each walk and allows admin to see walks in progress.

Easy to use integrated payment system for clients

Works seamlessly

Allows me to focus more on my business than admin tasks

Archives and makes easily available every photo, piece of communication, and setting change.

Allows for your own branding

Amazing staff control for admins

Easy for commission based businesses

Awesome staff support

Constantly being updated and worked on

Great Help page info

Many many many more features! It has EVERYTHING YOU NEED.

Cons: Doesn't have a start of walk/service notification

You can't see the current gps info until after you send a report (would be great to have a live GPS map.

The staff and admin app doesn't have admin functions (yet), you must log into the portal through a browser just to have admin capabilities.

App interface is a little clunky in getting to the message feed with a client.

Currently doesn't support PayPal, Apple Pay, or Venmo.

Vendor Response

by Sweet Spearmint Software on June 26, 2018

Thank you for the feedback - we appreciate it!

My BEST Business Decision!

Nov 02, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease is set up and daily use.

Cons: Can't access everything via iPhone app.

Overall: I look back at my days before using Time To Pet and really shudder at all the wasted time!! I tried the software out for the Free 30 Day Trial and after playing for 8 days; I was sold!! It is easy to use, straightforward and cost effective! The Customer Support has been phenomenal during they always get me back in track (or just fix my big errors!); I am in love with Tume To Pet and a very, very happy customer!!

Recommendations to other buyers: Try it; set up clients, pets and appointments, cancel things and reschedule them: just super easy!

Vendor Response

by Sweet Spearmint Software on November 03, 2016

Thanks Tracy! We're happy things are working out so well and we will definitely let you know when we expand our mobile applications in the future!

Time to Pet is super efficient and relatively straightforward after spending some time with it.

Oct 04, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The convenience of having all of our client information and scheduling and invoicing data in one place is beyond helpful for our business. Our clients love it and once you learn all of the features the bulk invoicing and scheduling make everything so much easier. If you spend enough time digging around in the knowledge base section you can find answers to pretty much every question you may have, although it does take some commitment to looking around. Over all just an extremely efficient and helpful way to manage all data and keep everything organized as our business grows.

Cons: I rated some of the qualities as only 4 stars as there are some glitches from time to time, responses to email questions can be delayed, which is understandable. There are some random small things that are slightly inconvenient that TTP managers say are on their list for future updates to the software, nothing deal breaking but just some more flexible options that would make things easier and more convenient.

Vendor Response

by Sweet Spearmint Software on October 09, 2017

Thank you for the feedback Maren - it is much appreciated!

TTP is fairly easy to use, but the customer service and interface could use some work.

Mar 07, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money

Pros: TTP is fairly easy to train new employees on and is pretty straight forward. It gets the job done and is a good value.

Cons: The interface is outdated and needs a makeover. There are a lot of functions of TTP that I didn't even know existed until I started clicking around because they are hard to find.

Vendor Response

by Sweet Spearmint Software on March 19, 2018

Hi Leah - thank you for the review and the feedback - both are very much appreciated.

Amazing. The best in the industry.

Dec 07, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, and all the amazing functionality that shows it was built by pet business owners, FOR pet business owners. And the customer service is unmatched.

Cons: The "package" feature is the least intuitive part of the software from my (and my clients') experience. It's difficult to understand so I just don't use it.

Overall: If you're the owner of a pet sitting business in this day and age, the fact is you need software. Time to Pet has been INDISPENSABLE in growing my business. It pays for itself hundreds of times over. My original clients switched over from pen and paper to TTP with no hassle. New clients are always amazed and comment how professional the software is. And on top of that, the customer service is phenomenal. They run a private Facebook group for TTP users and it is the most supportive and helpful environment. In the rare chance that you don't get an immediate response, another community member will help you out. In brief, TTP saves me so much time by automating everything from scheduling, to updates, to invoices, payment and managing employees.

Recommendations to other buyers: By the way, you don't need employees to benefit from TTP but it evolves seamlessly as you grow your business.

Vendor Response

by Sweet Spearmint Software on December 07, 2016

Thank you for the feedback Sarah - it is much appreciated!

Overall very good product and easy to use but could use improvements

Jun 02, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: We really love seeing the schedule and how easy it is to add clients and details about each pet. It is user friendly in that aspect and the app that goes along with it helps to keep day to day organized.

Cons: There should be a way to produce more accurate reports. For example, it's inconvenient that you cannot see a payment report divided for each user. A report should be produced depicting the payments received per user for each month. This is including any manually added items to the invoice; for example, the revenue report will add all the visits (items) for the month, but if a "tip" is added to an invoice, it will not read that added item, making the revenue inaccurate. Basically, there should be more options for reports than just the revenue per user for a given amount of time. There should be a report for "Payments" per user so that the administrator can see an accurate number. Again, this is because the revenue report does not include any added payments.

Vendor Response

by Sweet Spearmint Software on June 05, 2018

Thank you for the review and the feedback!

Game changer!

Nov 03, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexibility and customization options - super user friendly!!

Overall: I have been researching software for pet sitting since 2007 and was consistently disappointed until I found Time to Pet! It offers the flexibility and functionality to be completely customizable to my business. We were able to implement and roll out the tool seamlessly to our clients and could not be happier! Time to Pet gives me the insight I needed to our daily operations and has significantly reduced costs and manual administrative labor. I am able to focus more on our customer experience and worry less about administrative tasks. The staff at TTP are always responsive and helpful and I am so glad we made the choice to use this program!

Recommendations to other buyers: If you are in the pet sitting industry, you need this product!

Vendor Response

by Sweet Spearmint Software on November 03, 2016

Thanks for the great review - we appreciate it!

Everything our startup business needs!

Nov 02, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simplicity, ease of use, affordable, full of features

Overall: As a new startup pet sitting business two years ago, I tested out a handful of popular pet sitting software and they were so complicated and confusing for me that I knew my clients would have a tough time. They were also expensive. When I found Time To Pet, it was a breath of fresh air! So easy, so simple and my clients with little computer knowledge seem to have an easy time with it. The creators are very responsive to questions and requests and are constantly updating and adding new features. I can't recommend Time To Pet enough!

Vendor Response

by Sweet Spearmint Software on November 03, 2016

Thanks for the feedback!

6 months in and very happy. Needed a software to support a company of 70 employees.

Oct 04, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: For a company our size, it provides most of the reports we need to track our business, It also is pretty complete with what is needed for the day to day functions and tracking. We are a company that uses this every day, all day, handling our clients, employees, receivables reservations, and much more. We have an office staff that actually comes into the office and works with this software exclusively.

Cons: Some things are not as intuitive as we thought it might be. It does take a good while to learn and get used to, even with support. Some of the features you learn by trial and error but that is because it offers so much! The support team is absolutely superb.

Overall: We came from an Access program which became an absolute nightmare every time Microsoft did updates. Since Time to Pet is internet based, we can log in anytime from anywhere from any device. We did a lot of research on a lot of companies before we decided to go with Time to Pet. We needed a software that covered all of our needs for a company our size.

Vendor Response

by Sweet Spearmint Software on October 06, 2017

Thanks for the review!

Great Software and Fantastic Customer Support

Mar 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is easy to use, and makes my business stand out from the competition. My clients are all very impressed with the reports I send them after each visit.

Cons: I don't have any cons or complaints with software.

Overall: The customer support is great. I can't say enough how nice it is to have customer service that is prompt and responsive. Any time I had a question they always got back to be quickly and provided answers or solutions.

Vendor Response

by Sweet Spearmint Software on March 30, 2019

Thank you for the great review - we appreciate it!

I am so glad I found Time to Pet!

Nov 04, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use.

Cons: Printing invoices.

Overall: I opened my pet sitting business in 2002. I always used a paper calendar, but as the business grew it took more and more time to schedule clients and sitters. I had tried several different pet sitting software companies, but always found them confusing and difficult to use. And then I found Time to Pet. With Time to Pet I spend so much less time on scheduling and creating invoices. I have a much better picture of how the business doing. Adding credit card payments through Time to Pet has greatly improved cash flow. And the best part is that my clients love it too!

Katie Casell

Dances with Dogs, Inc.

Recommendations to other buyers: The support is superior.

Vendor Response

by Sweet Spearmint Software on November 05, 2016

Glad to hear Time To Pet is saving you time and giving you more transparency into your business! Thanks Katie!

Made my job so much easier by keeping track of clients, invoice and schedule

Jun 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Client portal allows for clients to update, pay see schedule and send messages. Invoices are formed right off of the schedule

Cons: The software is Not available off line which makes it difficult when I am out of cell phone service.

Overall: I run my whole company off of it

Vendor Response

by Sweet Spearmint Software on June 08, 2017

Thanks for the great feedback Laura!

Out of this world customer support.

Oct 04, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like to call it the Cadillac of pet industry software. It's intuitive, modern, and easy for our dog walking clients to use.

Cons: The cost is a little high. This year our overhead exploded and I often wish technology didn't run as expensive as it is. In addition to TTP, I also contract with a timekeeping software so my employees have something to clock in and out of. These two softwares add up!

Overall: Ease during the client intake process, invoicing couldn't be easier, and the customization I can provide on the backend to really pull the info we need to work safely with our customer's animals.

Vendor Response

by Sweet Spearmint Software on October 05, 2017

Thanks for the feedback Julia - we appreciate it!

Time To Pet is a business miracle for growing pet sitting companies.

Jun 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It allows us to have everything in one place so we can store important staff and client information, communicate with our team and clients, complete scheduling and invoicing, and export data reports for our company. In return, the portal makes it easy for our clients to access and edit their information, book appointments with us, and pay their invoices. Only good things to say!

Vendor Response

by Sweet Spearmint Software on June 22, 2017

Thanks for the feedback Rebecca!

This software has been an excellent fit for our company. It is a very solid platform.

Oct 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything is organized is an easy to find place. The day-to-day features are easy and intuitive. All of my clients are easily able to use it, despite their age or experience with computers.

Vendor Response

by Sweet Spearmint Software on October 30, 2017

Thanks for the review Luke - we appreciate it!

Capterra loader

Everything has been great and simple to use

Oct 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love the interface, features and customer service. It does everything I need it to from invoicing, capturing all customer information, scheduling, and more. It's very simple for me and my walkers to use and customers love it. The owners are very responsive to suggestions and are constantly improving what I thought couldn't be improved.

Vendor Response

by Sweet Spearmint Software on October 24, 2017

Thanks Beth - we appreciate the review!

I tried out several pet care software systems and found TTP to have absolutely everything I wanted!!

Nov 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The support staff is amazing and goes way above and beyond to consistently improve the software based on clients' needs and requests. They have made my life so much easier by having everything I could possibly need/want to make my business successful. I am so lucky to have found TTP!!!

Cons: The only answer I can come up with is that it's not free. ;-)

Vendor Response

by Sweet Spearmint Software on November 09, 2017

Thanks for the review Andrea!

Helps me tremendously in scheduling. My clients love the pictures and the updates in their portal.

Oct 21, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The scheduler and ease to contact clients through their portal. When clients schedule their own visits directly. When I receive Alerts that someone is late for their visit.

Cons: That the invoices do not have the day of the week on them-drives me crazy! I realize that it is linked into QuikBooks but wish it could be bypassed.

Vendor Response

by Sweet Spearmint Software on October 24, 2017

Thanks for the feedback Ann - we appreciate it!

We have been using this software for about 1 1/2 now and couldn't be happier.

Jul 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: First, it is a software specific to our industry. We were using Access desktop and this is by far superior.

Cons: Oh gosh, I really don't have anything negative to say about this software. Maybe, it does so much it is hard to keep up with everything it offers? Not really a negative.

Overall: It is specific to our industry.

Vendor Response

by Sweet Spearmint Software on July 25, 2018

Thanks for the feedback Chrisanne - we really appreciate it!

Incredibly well thought out, TTP helps with every aspect of our busy dog walking company!

Oct 04, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: We love everything about it. From the ease of use, the reliability, the ability to customize almost every detail. Their customer service and support is impeccable - they've changed the game for us, streamlining our operation so that we can focus on improving our business.

Overall: Helps our entire operation run smoothly.

Vendor Response

by Sweet Spearmint Software on October 05, 2017

Thank you for the feedback and the awesome review!

My time spent organizing schedule & payments has decreased while my revenue grows using TTP.

Oct 04, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The customer service is incredible. Creators are listening & adding services to fit users needs constantly. Adding systems I didnt realize I needed and now can't live without.

Cons: All that this software lacks is the ability to be applied to organizing other parts of my life. When is Time to Family software coming out? I'd buy!

Vendor Response

by Sweet Spearmint Software on October 05, 2017

Thanks for the great review!

Great software for our Company!

Oct 04, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It is easy to use and our clients really like the features. Customer Support is very quick to respond to any questions. We love the new happiness score feature!

Cons: I have only been using the software for a few months, so I am still learning the in and outs. I look forward to all the new features that will be added.

Vendor Response

by Sweet Spearmint Software on October 05, 2017

We appreciate the review! Thanks Pat!