--- title: "Quid Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Quid Software - reviews, pricing plans, popular comparisons to other Social Media Analytics Tools products and more." source_url: "https://www.capterra.com/p/144336/NetBase-Social-Web-Platform/" page_type: "product" language: "en" --- # Quid Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Quid ## What is Quid? Consumer and market intelligence platform that helps businesses manage campaigns, product development, brand crisis, and more. ## What is Quid used for? [Social Media Analytics Tools](https://www.capterra.com/social-media-analytics-tools-software/)[Social Media Monitoring](https://www.capterra.com/social-media-monitoring-software/)[Marketing Analytics](https://www.capterra.com/marketing-analytics-software/) Top alternative Featured Overall rating Based on 43 user reviews Reviews sentiment Positive 93% Neutral 7% Negative 0% Starting price $23000 Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Quid?[Manage this product listing](https://www.g2.com/products/quid-2023-10-05/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Quid 4.6 (43) VS. [4.6 (2,327)](https://www.capterra.com/p/151962/SEMrush/reviews/) Starting Price $23000 Per Year Starting Price $139.95 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (43) Ease Of Use 4.3 (94) Value For Money 4.0 (25) Value For Money 4.2 (74) Customer Service 4.6 (39) Customer Service 4.4 (72) ## Quid alternatives Highest Rated [4.7 (255)](https://www.capterra.com/p/149054/Brand24/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (6,112)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Meltwater](https://www.capterra.com/p/123153/Meltwater/) [4.0 (96)](https://www.capterra.com/p/123153/Meltwater/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 75% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/123153/Meltwater/) [Oktopost](https://www.capterra.com/p/247569/Oktopost/) [4.5 (110)](https://www.capterra.com/p/247569/Oktopost/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247569/Oktopost/) ## FAQs about Quid Overview ### Which roles and teams benefit most from Quid? Quid is most used by analysts, research teams, and brand and marketing strategists who need to uncover trends, analyze audiences, and turn large data sets into actionable insights. Social, content, and communications teams use it to track conversations and measure campaign impact, while leaders use it to guide planning and strategic decisions. Answer based on 37 reviews Overview ### What company size and specific industries is Quid built for? Quid is designed for midsize to large businesses that need social media analytics for campaign performance tracking, brand mention monitoring, and sentiment analysis. The description does not name specific industries, so it appears suited to organizations in any sector that manage social media and brand monitoring at scale. Features and Usability ### What are the key features of Quid? Quid includes media monitoring, social listening, and brand tracking for tracking mentions and sentiment across channels. It also offers competitor monitoring, trend analysis, real-time analytics, and configurable alerts, plus dashboards, customizable reports, data visualization, and benchmarking for campaign and performance analysis. Integrations ### Which third-party tools and platforms does Quid integrate with? Quid connects natively to Domo, Hootsuite, Khoros Marketing, and Zapier. These integrations cover analytics, social media management, marketing, and broader app connectivity through Zapier, giving Quid a small but specific set of third-party platform options. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Quid offer? Quid provides in person training, live online sessions, webinars, documentation, and videos to support team onboarding. In person and live online formats can guide setup and feature review, while webinars, documentation, and videos offer reference material for learning at a self-paced pace. Answer based on 8 reviews Getting Started and Support ### What customer support options does Quid offer, and how do users rate the experience? Quid offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as responsive, patient, knowledgeable, and thorough during onboarding, though some report difficulty reaching help at times, limited assistance after support hours are used, and wanting more guidance on advanced features. Answer based on 11 reviews Features and Usability ### Is Quid easy to use for social listening and research? Quid feels approachable for many research, media, and marketing teams, especially for quick topic analysis and dashboard-based insights. The interface and assisted query options help newer users get started, but Boolean search, reporting workflows, and some advanced features can take time to learn for experienced analysts. Answer based on 13 reviews Features and Usability ### How good is the Quid user interface? Quid offers a clear interface with visual dashboards, filters, and charts that make social listening results easier to explore and share. Marketing teams and analysts often find navigation straightforward for day-to-day work, though some users report that reporting layouts, search steps, and certain advanced areas still feel less intuitive. Answer based on 11 reviews ## Features AI summary Based on 2,231 Social Media Analytics Tools reviews Capterra data shows that buyers of Social Media Analytics Tools rank the following features as their top priorities: - **Calendar Management** (**52%** of reviewers rated this feature as critical) - **Social Media Integration** (**55%**) - **Content Management** (**43%**) Quid supports **Social Media Integration**, helping teams connect social channels and monitor activity across platforms in one place. However, it does not include **Calendar Management** or **Content Management**. Instead, it offers **Reporting/Analytics** (**42%**) and **Engagement Tracking** (**39%**), which give businesses a way to measure campaign results, follow audience interactions, and make more informed content and social strategy decisions. Reporting/Analytics 5.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Engagement Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Tracks metrics that provide insight into how a user interacts with any interface or product Performance Metrics 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Campaign Analytics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and interpret campaign performance metrics Competitive Analysis 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Evaluating strengths and weaknesses of companies with the same target audience Customer Segmentation 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Process of dividing customers into groups based on common characteristics Quid 56 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Artwork Management: Creation, approval, versioning, and distribution of visual assets and designs - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Behavior Analytics: Track and analyze user behavior within a system or network - Benchmarking: Compare key metrics for the business against prominent players in the industry - Brand Tracking: Monitor social media posts or web that mention a particular brand - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Tracking: Track the performance of marketing campaigns across multiple channels. - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Competitive Analysis: Evaluating strengths and weaknesses of companies with the same target audience - Competitor Monitoring: Track activity of your competitors - Contact Management: Manage, organize, and store contact information - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Visualization: Graphical representation of data - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Faceted Search/Filter: Allows users to narrow down search results by applying multiple filters that specify different aspects/qualities of the search query - Impact Measurement: Collect data to measure/track the positive impact an organization, nonprofit, or program has on social, environmental, or other groups. - Influencer Discovery: Provide tools to search for and vet influencers within an influencer network, search engine, database, or across social networks - Influencer Relationship Management: Manage contact details and relationships with influencer CRMs and communication tools such as in-app messaging and chat - Influencer Tracking: Identify and track activity, including generated revenue, of prominent social media personalities that have sway over public opinion - Keyword Filtering: Monitor and collect information from social media based on specific keywords - Keyword Tracking: Track and monitor a specific set of keywords - Lead Attribution: Identify the source channel that resulted in a new lead in the system - Media Monitoring: Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts. - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Account Management: Manage and post content across multiple social media accounts and platforms simultaneously - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Listening: Monitor social media sites for specific keywords - Social Marketing: Manage campaigns and track engagement for marketing efforts across social media channels - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc. - Social Promotion: Market event via social media tools - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance --- Get Advice We can help you find the software with the features you need. Features 4.2 (26) 4.2 Based on 26 reviews ## Pricing Value for money 4.0 (25) Basic $23,000 Per Year Value for money 4.0 (25) 4.0 Based on 25 reviews ## Integrations [ Hootsuite](https://www.capterra.com/p/121701/HootSuite/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Domo](https://www.capterra.com/p/119119/Domo/)[ Khoros Marketing](https://www.capterra.com/p/131341/Spredfast-Platform/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (39) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (39) 4.6 Based on 39 reviews ## User reviews Overall rating 4.6 Based on 43 reviews Filter by rating 5(27) 4(13) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent MZ Marshall Z. Senior Data Strategist Marketing and Advertising ### "Powerful tool in the right hands (requires training on boolean querys)" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 12, 2023 Overall I would HIGHLY recommend NetBase for any company who wants to get a pulse on their social listening. Though it might take a bit to learn it, if you have a competent team and time to look thru the posts, it's one of if not the best option. Pros By far the BEST thing about NetBase is how many mentions they get and how much they provide. After any user learns how to use proper boolean, they can get an ENORMOUS amount of data at their fingertips. So much, that I feel like it's one of the best tools for not just social listening, but also reporting – as their sample sizes are much larger than their competitors. Another reason why this is so important, is because while with other platforms, I might still need to do some manual searching via things like Twitter Advanced Search, with NetBase you never actually have to leave the platform. Cons NetBase is the most powerful in terms of total number of data points pulled and gives more than just a small sample/snapshot. However, NetBase's scraper misses a lot of posts from key platforms such as IG and TikTok. In addition, they're fairly bare bones in regards to other features such as emotion (not just sentiment), bucketing themes (without having Quid as an add-on), and they have a limited time range whereas some other platforms allow you to look beyond 10 years within their tool. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SK Sujata K. Associate Professor Computer Software ### "NetBase Quid " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 2, 2023 NetBase Quid was used to solve business problems related to customer experience management, reputation management, marketing effectiveness, and competitive intelligence. Benefits reported by using NetBase Quid include improved customer satisfaction, better brand reputation management and more effective marketing strategies. Pros The benefits of NetBase Quid include sophisticated AI-powered analytics, real-time monitoring, extensive coverage of multiple languages and nations, customizable dashboards, and competitive benchmarking capabilities. Businesses can use these features to gain meaningful insights into customer sentiment, react quickly to customer inquiries, build personalized views of social media data, and compare their social media performance to competitors. Cons The drawbacks of NetBase Quid include its high cost, steep learning curve, limited data exports, limited integration options with third-party apps, and inconsistent data accuracy, particularly in sentiment analysis. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Entertainment Researcher Entertainment ### "Just Okay" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 May 20, 2022 Pros They had a lot of training videos to help you learn how to use the system Cons It was sooooo complicated. I used it for months and still had to use the learning resources regularly to figure out how to optimize it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User senior corporate communications specialist Hospital & Health Care ### "Decent Software; HARD to Navigate" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 August 24, 2021 Overall, Netbase has been helpful for some social monitoring uses, but it's far too difficult to use and the results are nowhere near accurate. Pros Netbase allows us to monitor and track various social media platforms using an established set of keywords. It helps us to monitor ongoing conversation surrounding a given topic to gauge interest. Cons This is one of the least user-intuitive platforms I've used, and navigation is an absolute nightmare. The layout is confusing, nothing is located where you'd think it would be, and there are numerous steps in various sections of the site that are required in order to do a basic search. In addition, sentiment is an almost worthless measurement - the software is not even close to correct and miscategorizes almost everything without the option to manually change anything. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JL Jessica L. Owner Marketing and Advertising ### "The Right Tool for Doing Social Listening Right" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 2, 2020 Pros Netbase is by far my favorite tool I have ever used for social listening in 8+ years working in social. The way that you are able to set up queries is unlike any other tool. The access they have and partnerships with social networks is profound. I love the reporting aspect we have been able to gather more information that is valuable from Netbase than any other tool I have used. Cons Honestly the only thing that can be prohibitive is the cost. If you are able to justify the cost by charging your clients than this is by far the tool you should go with. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Digital Marketing Analyst Real Estate ### "Netbase| Understanding your brand" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 October 28, 2019 Overall it gives us the information we would like to have handy in the event of a PR emergency and other cases, but it looks more promising than what it actually is. Pros Netbase makes it very easy for you to get in contact with the conversations about your company over the web & most social plattforms, you should be able to see articles, comments and mentions about your company. Cons Setting up each part could be confusing and might not give you the result you want. it's a real try and error experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jaci S. Strategist Marketing and Advertising ### "Netbase Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 September 30, 2019 We use Netbase often for pitch work to get an broad feel for patient/physician/caregiver attitudes in addition to competitive analysis of other brands online. Pros I like the range of features and filters that Netbase offers in order for my agency to get the more medical focused data we need. It is difficult finding patient reported data at times and Netbase adds some color to what patients are actually experiencing/ searching for online. Cons Netbase can be a little 'sticky' when messing when applying too many filters and doesn't notify you when the query could be missing something or opposing each other. Netbase also stopped offering data to Facebook pages due to privacy issues, which is unfortunate since a lot of patient discussion stems from Facebook support groups. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Owner / Manager Marketing and Advertising ### "Blocked by API, not their fault" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 March 27, 2019 Pretty good. Not really worth the money due to API issues. Pros This tool is easy to use and has great UX. The offerings that it does have are nice. Cons The social listening can be iffy due to API restrictions. Sometimes posts are missed or delayed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Christin G. Research Analyst Marketing and Advertising ### "Netbase reigns supreme " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 12, 2019 Pros I loved the capabilities to easily navigate the platform without being a boolean pro. Their Audience 3D tool is also amazing for segmentation (but a bit costly) Cons Only 2 years worth of data is available which can be a bummer if you are doing a deep dive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Alessandra C. Partner Entertainment ### "a easy brand track user for web profane user! " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 15, 2018 Pros I have seen grown my business with the best social analytics solution. Cons So far so good. I only need to grow the company. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/144336/NetBase-Social-Web-Platform/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.