# Page 2 | Quid Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Quid the right Social Media Analytics Tools solution for you? Explore 43 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144336/NetBase-Social-Web-Platform/reviews --- Quid 4.6 (43) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Quid ## Showing most helpful reviews Showing 26-43 of 43 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Used the software for: 1-2 years ### "NetBase" March 29, 2016 5.0 NetBase has provided a wealth of information with exceptional customer service standing behind the data. As an agency it has helped us deliver the best insights and creative ideas backed by data for our clients. Pros The amount of data they access is impressive, but more impressive is the level of service they provide to their clients. Cons It is an expensive tool, but worth the money if you are able to use it to dig deeper and gather the insights to help you make better decisions. Review Source VR Verified Reviewer Social Listening Analyst Used the software for: 1-2 years ### "Great social listening tool!" November 9, 2016 4.0 I use NetBase at my advertising agency to see what is being said about our brands online from social networks, to news outlets, and blogs. The feature I enjoy the most is NetBase's net sentiment tool. Our client likes being able to have quantifiable number for love for the brand and NetBase provides just that. Pros \- Great support - In-depth analyses tools (net sentiment, word clouds, mentions, etc.) Cons \- Added costs for access to certain features Review Source Christin G. Research Analyst Marketing and Advertising Used the software for: 1-2 years ### "Netbase reigns supreme " February 12, 2019 5.0 Pros I loved the capabilities to easily navigate the platform without being a boolean pro. Their Audience 3D tool is also amazing for segmentation (but a bit costly) Cons Only 2 years worth of data is available which can be a bummer if you are doing a deep dive. Review Source VR Verified Reviewer Associate Research Director Marketing and Advertising Used the software for: 6-12 months ### "Great and flexible tool" September 5, 2016 5.0 Netbase is a great and flexible tool which enables quick and easy analysis to get a snapshot understanding of current topics, brands or themes and is easily accessible and user friendly. Working in research in a media agency we work across a variety of clients and categories, using the tool for a variety of tasks from delving into a new brand or category for quick turnaround insights (e.g. for new business), understanding brand sentiment or signal planning. Pros It's really easy to use but allows the user to uncover a variety of different insights. Cons I can't think of many cons, sometimes creating themes can be a little time consuming to get it as accurate to the topic you are after, but this is the same with other social listening tools... Review Source SK Sharnelle K. Social Listening Analyst Used the software for: ### "Great social listening tool" January 4, 2016 4.0 Pros: - NetBase has some great features that really allow you to dive into what is being said about a certain topic, as well how people are feeling about various topics. My favourite features are the word clouds and net sentiment charts but the comparison tool is also very handy for the reports I write for clients. - NetBase is always coming out with new features. - The account manager and social analyst working on my account are very helpful and are quick to respond to all my emails (thanks Nani and Jess!). The training is fantastic whenever a new feature comes out, they ensure I understand how the new feature works and how it can be applied to what I do at Saatchi & Saatchi. Cons: - Although NetBase is always releasing new features, they have been somewhat slow at fixing some of the issues the social team at Saatchi has encountered with the platform. Overall, NetBase is a really great tool to use if you want to find out how your brand is being talked about, especially in comparison to others. It's also very easy to use! Review Source Response from NetBase Quid January 4, 2016 Thank you! jG jobin G. VP Used the software for: 6-12 months ### "Great tool, good price." March 8, 2018 3.0 Pros There's is so much you can do and so much you can analze. You can soft by perople, where they live and who they are. Being able to break things down this way is a huge plus. Cons Sometimges the tool counts things as negative when it should be the oppositve. I think this occurs because it alalyzes the sentences and not the paragraphs. A lot of time, the topics can be this dificult. Customer service has been really helpful but it's hard to get a hold of them. Review Source JL Jessica L. Owner Marketing and Advertising Used the software for: 2+ years ### "The Right Tool for Doing Social Listening Right" September 2, 2020 5.0 Pros Netbase is by far my favorite tool I have ever used for social listening in 8+ years working in social. The way that you are able to set up queries is unlike any other tool. The access they have and partnerships with social networks is profound. I love the reporting aspect we have been able to gather more information that is valuable from Netbase than any other tool I have used. Cons Honestly the only thing that can be prohibitive is the cost. If you are able to justify the cost by charging your clients than this is by far the tool you should go with. Review Source Alessandra C. Partner Entertainment Used the software for: Less than 6 months ### "a easy brand track user for web profane user! " December 15, 2018 5.0 Pros I have seen grown my business with the best social analytics solution. Cons So far so good. I only need to grow the company. Review Source Maria Y. Used the software for: I used a free trial ### "Social Media Analytics" June 9, 2016 5.0 The product is undoubtedly brilliant, the underlying infrastructure is robust. NLP is seen at it's best with NetBase. It makes life so much easier with sentiment analysis, coming up a new strategy becomes really easy. Features like Features like cross-tab analysis, demographic breakdowns abd quick-turnaround analysis really makes it cutting edge. Pros Amazing NLP, Easy Query Writing, Data Accuracy, Great Customer Support Cons The only downside I feel is pricing. Review Source Katherine J. Used the software for: ### "NetBase - Tool for Optimizing Your Brand's Future" November 10, 2016 5.0 Agency lead on analytics and social listening. Use NetBase to monitor campaigns, measure brand chatter, identofy opportunities, and competitive analysis. Easy to use tool with exceptional customer support. Review Source CS Carrie S. Senior Social Media Analyst Marketing and Advertising Used the software for: 1-2 years ### "null" January 23, 2016 5.0 Review Source CW Cassidy W. Used the software for: ### "Great tool for social listening!" April 26, 2016 5.0 Netbase is a really useful tool for social listening allowing you to go above and beyond with the posts about your topic. I absolutely love their word cloud features. You can view top used words, hashtags, brands, and emojis! Their crosstab feature along with using themes is really helpful for doing a deep competitive analysis. The Netbase dashboard feature has allowed me to send client ready reports with the click of a button. Not only is the tool laid out in a simple, easy to view template, and perfect for all our social listening needs, the reps are great with anything questions we have and always willing to help! Review Source AO Alex O. Used the software for: ### "Netbase is " February 29, 2016 5.0 I have used many social listening tools but NetBase is by far the best one. The best features are: - The account managers and customer service representatives are responsive, patient and polite. They are also highly knowledgeable and are willing to work with clients to achieve their analytical needs. - There are so many ways to cut social data in the tool, and features like word clouds and geography are fantastic visuals to share in reports. - Netbase is regularly updated, and account managers always listen to client feedback. There are new features and improvements every month. Review Source MS Meghan S. Brand Strategist Used the software for: ### "Netbase for Social listening" February 22, 2016 4.0 This program is the best I have used for social listening. It takes a little while to use, but once you learn the program, you can do almost anything with it. If I ever have a problem or need immediate assistance, my representative is always there for me to help me out. Their customer service is remarkable. I really love this tool! Review Source ZB Zara B. Associate Director Media Production Used the software for: 6-12 months ### "Netbase review" September 5, 2016 5.0 Netbase is a great and flexible tool which enables quick and easy analysis to get a snapshot understanding of current topics, brands or themes and is easily accessible and user friendly. Working in research in a media agency we work across a variety of clients and categories, using the tool for a variety of tasks from delving into a new brand or category for quick turnaround insights (e.g. for new business), understanding brand sentiment or signal planning. Pros It's really easy to use but allows the user to uncover a variety of different insights. Cons Cost - it would be great to be able to have more logins! Review Source KJ Katherine J. Content Strategist Used the software for: ### "NetBase Agency Review" January 25, 2016 5.0 We utilize NetBase for research, strategy, and reporting on many of our consumer facing projects. NetBase provides us with direct from consumer insights that shape the development of strategies and program components as well as allow us to evaluate the response to events and campaigns. Review Source HD Henry D. Analyst Used the software for: ### "Very useful!" June 1, 2016 4.0 Netbase is a fantastic solution for social listening, although its reach is somewhat limited. Still waiting for fleshed out facebook listening, but it'll come :) Review Source AC Agnes C. Used the software for: ### "Overall Decent" March 18, 2016 4.0 Boolean format odd, difficult to use in window; Firehose loading slow; Instagram underdeveloped Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.