Who Uses This Software?

We serve the parking and security leadership of higher education establishments, hospitals, municipalities and airports while simultaneously catering to the ROI concerns of their business officers.


Average Ratings

9 Reviews

  • 4 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • OperationsCommander
  • ops-com.com/
  • Founded 1999
  • Canada

About ParkAdmin

OperationsCommander (OPS-COM) is the most flexible and scalable parking and violations solution on the market today with its very own fully integrated License Plate Recognition (LPR) solution and pay-by-phone solution called Text2ParkMe. OPS-COM helps colleges and universities, municipal governments and other organizations automate and streamline their parking management processes in order to generate higher returns on their technology investment.


ParkAdmin Features

  • Access Controls
  • Appeals Management
  • Citation Tracking
  • Damage Tracking
  • Electronic Tire Chalking
  • Event Management
  • Loyalty Program
  • Payment Processing
  • Permit Management
  • Receipt Management
  • Reservations Management
  • Revenue Management
  • Ticketing
  • Tow Management
  • Violation Tracking

ParkAdmin Reviews Recently Reviewed!


Excellent management for Parking and security management. The flexibility and ease of use, Shine

Feb 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: User friendly, Mobile friendly, Excellent WIKI and customer support. LPR in three flavors, Hand held, vehicle mobile and stationary. The platform is scale able, allowing the school to start small and then add features with easy steps. Permit less operation along with the ability to use permits in some areas. The built in tools allow flexibility with virtual Lots. So easy to use

Cons: Its not bilingual, but that is coming in a future version. The CAD system is missing the staff scheduling aspect but that too is on the road map in the future. I cant really find too many cons

Overall: Ease of Use, Scale ability, wide functionality, Permits, violations, and incidents managed in one platform. License plate recognition technology included. Customizable permit types, lot definition, waiting lists, & pricing. Full dispatch logging, alarm, and alert processes.

No dealing with 3rd parties for support as all the systems are designed and Managed by Operations Commander

ParkAdmin is a great product for anyone with basic parking management knowledge.

Feb 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The software is quite easy to navigate. The price is affordable and allows you to add modules, as needed, rather than pay for unused functionality. The built in chat feature allows customers to communicate with a support person directly (in real time) to find a solution for any issue. The system is designed so that non-technical individuals can setup and maintain parking inventory, enforcement, and customer management. Overall a great product for anyone interested in managing all areas of parking with one solution.

Cons: I wish I could customize reports on my own. Data needs are ever changing, so being able to design queries whenever needed would be great.

Excellent quality for a more economical price point

Nov 01, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It is very simple to learn and use. There is an intuitive nature to the program.

Cons: I have had to request many customizations however that is more due to how we manage our business.

Overall: The ParkAdmin software provides immense value for your money. I found the software to be easy to learn and teach to my staff and very simple to set up our business. It is very simple to navigate through the program and many reports and data are available. The program is customizable for an additional charge and the support staff and technicians have been terrific to deal with. ParkAdmin has made our parking business easier to manage and helped us to realize higher profits from permit sales and parking violations.

Recommendations to other buyers: Don't hesitate to connect with the team to discuss your method of business-they are eager to understand it and assist you in customizing the program to meet your needs.

Vendor Response

by OperationsCommander on November 01, 2016

Thanks for the great review Kim, we do our best to keep improving our system and adding new features to keep our clients happy and successful in their tasks.

Capterra loader

With the many updates implemented in the past few years this product has become a pleasure to use

May 09, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the versatility! We do multiple things out of this program with the modals it offers. You really can customize it to meet several needs.

Cons: In the parking quick search bar the drop down menu will produce possible matches (names) for your search - the short cut to click on # of possible results to take you to the full results page has been removed.

Overall: running less different programs

Vendor Response

by OperationsCommander on May 14, 2018

Thanks for the wonderful review!

We are constantly trying to improve our platform and it's great to see that the efforts are appreciated by our regular users.

I'll be sure to forward your thoughts on the search bar results to the development team for evaluation.

Good program!

Nov 30, 2016
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: The fact that you can see dispatches while writing another

Cons: When you have to keep signing in.

Overall: My experience with ParkAdmin has been quite good! It's pretty easy to use but you gotta get the hang of it first.

ParkAdmin - Alex

Nov 04, 2016
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Comments: Have never used customer support and I only have limited access to the software but it is rather easy to use!

Vendor Response

by OperationsCommander on November 07, 2016

Good Day Alex, Hopefully with more experience on our system you will learn all the great features it has to offer.

As for customer support, between our Live access on Intercom, our 1-800 phone number, our online wiki and our OPS-COM discussion forum pages I think when and if you do need our Customer Support you'll find it very quick to respond.

My review!

Dec 09, 2016
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: We just started using Parkadmin this fall. It is easy to use, great to track license plate numbers and tickets. I love the reports it does, make my job so much easier. Other staff were able to use the system with ease and had little difficulty locating items. I would recommend this program to any school who has a parking department.

Operations Commander Parking and Security Solution Delivered

Nov 12, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: As the Assistant Director of University Safety I needed a solution I could access anywhere, in the office, at home, or out of town. The dedicated experts have helped us over the years to customize this software solution for our unique environment.

I AM VERY PLEASE WITH ALL THE INFORMATION IT ALLOWS ME TO

Nov 16, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Comments: Fun to work with and very easy to work with and fast. I am very happy with the tablet. I Get all the information I need in a faster time. And the pictures are very clear.