Magarental

"🥇Go Magarental! Thank you we finally have the right solution and the right partner to success"

Overall: I have tried and observed over the last 10 years many Property Management Sofware. The optimun does not exist even because we are in a field in continuous evolution and most of Property Manager does not work according to a unique standard practice/flow. I find this the most complete software that can empower a Property Manager to become a SuperPropertyManager saving time on low value added duties (automatized), sharing information/reports to Property Owners, Managing information flows from guests and the facility team. You need as with every software to take your time to try, understand and get the value. Once you understand is perfect.

Pros: 😍 Easy and integrated. A Property Management Software that covers also the Channel Manager tools features. Flexible and easy to connect. 📱 Mobile/pad friendly 🎪 Integrated a very nice website customized with payment platform 🤹‍♂️ Improved continuously 🎯 Customer service that knows not only the software but the business providing insighs beyond their traditional role. 🎮 Allow a remote control of operations on the field very efficient 🎬Integrated with analytics tools! Power BI. 🏆 Great price for value

Cons: We there are many minor things that can be improved as with any software but I see day after day new improvements so I am fine with everything.

"OUTDATED, NOT USER FRIENDLY, TERRIBLE & NON-EXISTENT SUPPORT AND CUSTOMER SERVICE. STAY AWAY!"

Overall: It brings me no pleasure at all to leave this review, I write this only to share my experience so that others considering Magarental can make an more educated and informed decision. Initially I chose Magarental as I saw the potential it could have in helping our business more productive and efficient. It offers an "all in one" solution which includes a PMS (Property Management System), Channel Manager, and option to build an integrated website, which we went for. Before we signed up, the project / sales manager was always available and on hand for questions I had. After the signup however, it was a totally different story. What really lets the product down is the lack of customer service and leadership behind their team. If I had an issue and needed an urgent answer sometimes it literally took 4 to 5 days to get a response from the support team. Some questions went weeks without an answer, and many problems we had were still not solved. I spent more time chasing the Magarental team which left me less time to manage my business. SIGNUP PROCESS & INITIAL CHANNEL MANAGER SETUP: The system is built for programmers NOT for apartment managers. The entire process of setting up the calendars, pricing, a new property into the system and mapping to a new channel, is a long and arduous process. The system was not built to be user friendly, so you will spend hours and hours learning to setup even one property in the system. I spent countless calls with the Magarental team as the system is archaic and complicated. When trying to train the staff on how to use the system, they found it equally as difficult. Other systems on the market take just minutes to learn. Magarental takes hours and days, months. WEBSITE BUILDING: While Magarental offers great looking integrated websites, don't expect much support in this department. The initial contract we signed stated a 3 month lead time for the website to be completed. After the 3 month period I contacted Magarental to find out what the progress was, their answer was "The development team said you haven't updated all your information". What a shocking answer! At no point whatsoever had the Magarental team notified me that any input was needed from my side. Had I not brought the issue up, The website probably would not have been built! It took another 3 months (6 months total) before the website was even close to being completed. There was a complete lack of project management.

Pros: The "guest reservation area", where your guests can update their arrival time and set their bed preference, is a great feature. However, customer support is so slow, that even after 6 months of setting up the channel manager and building the website, we never even got to use this feature, as it had not been setup correctly by the Magarental team. Federico was a pleasure to deal with. I felt he genuinely had a desire to help when I had a problem.

Cons: The system and its interface is old and archaic. In the day and age of iphones and android phones, using Magarental is like living the the dark ages. A PMS should be be intuitive and user friendly - Magarental is extremely flawed in this, costing your more time, rather than saving you time. The customer support and service is terrible. Communication between their team is non-existent. When I had a problem I found myself having to constantly chase the development team with emails and skype messages, only to find I had to keep re-explaining the same issues to different team members. After being constantly frustrated due to never receiving the customer service I expected, I finally decided to leave Magarental, and requested to cut the subscription a few months early. At not one point were they apologetic, in fact, their attitude was blasé and unconcerned. There was no curiosity as to why I had decided to leave whatsoever. Instead, they insisted that I still needed to continue to pay the contract fees. A few weeks later someone from administration threatened to cut our service, which they did promptly. Strange that when they are after their money, you can get an instant response, yet when you need customer service and support, no one from Magarental is able to respond quickly. If only their service team was efficient as their admin team!

"Frustrating"

Overall: Time saving in organising reservations into work

Pros: The power of the product - this product puts the user in control and has many features that allows you to manage reservations, payments and messaging in the front end to services at check in and check out and other times at the back end.

Cons: The support is appauling. They give ZERO documentation, provide no useful help in english (Italian owner and staff) as they waste a lot of time waffling instead of listening. And their website development add on takes them nearly 6 months to create despite being templated. Cheap powerful product but woefully understaffed - such a shame.