---
title: "Subbly Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Subbly Software - reviews, pricing plans, popular comparisons to other Subscription Management products and more."
source_url: "https://www.capterra.com/p/144363/Subbly/"
page_type: "product"
language: "en"
publication_date: "2026-09-30"
---

# 

 Subbly Software Review 2026: Features, Integrations, Pros & Cons

Last updated on September 30, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Subbly

## What is Subbly?

Subbly is a subscription-first commerce platform with everything you need to successfully run your subscription-first business including: a drag & drop website builder, subscription plans, membership plans, regular one-time products, shipping rules, order management, a funnel builder for up-sells and cross-sells, automations & integrations, inventory management, customer login area, and API, and much more. And above all else, an incredible support team and community to help you at every step.

## What is Subbly used for?

[Subscription Management](https://www.capterra.com/subscription-management-software/)[Small Business eCommerce](https://www.capterra.com/small-business-ecommerce-software/)[eCommerce](https://www.capterra.com/ecommerce-software/)

Recognitions

Shortlist

Top alternative

Featured

Overall rating

Based on 220 user reviews

Reviews sentiment

Positive

98%

Neutral

0%

Negative

2%

Starting price

$19

Flat Rate, Per Month

Free trial  
available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

-   eCommerce / 2026

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Subbly?[Manage this product listing](https://www.g2.com/products/subbly/claim_requests/new?auto=true)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Subbly

4.8 (220)

VS.

[4.6 (214)](https://www.capterra.com/p/178774/Stripe-Billing/reviews/)

Starting Price

$19

Flat Rate, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (220)

Ease Of Use

4.5 (26,808)

Value For Money

4.8 (214)

Value For Money

4.4 (20,625)

Customer Service

4.9 (219)

Customer Service

4.5 (20,883)

## Subbly alternatives

[4.3 (122)](https://www.capterra.com/p/131433/Chargebee/reviews/)

Starting price

$7188.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

86%

of reviewers

rated it above 4 stars

[4.5 (109)](https://www.capterra.com/p/231293/Zoho-Subscriptions/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (10)](https://www.capterra.com/p/205858/Adapty/#reviews)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[PayPal Payments](https://www.capterra.com/p/207944/PayPal/)

[4.6 (26,830)](https://www.capterra.com/p/207944/PayPal/reviews/)

Starting price

$0.29

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/207944/PayPal/)

[View all alternatives](https://www.capterra.com/p/144363/Subbly/alternatives/)

## FAQs about Subbly

Overview

### What problems does Subbly solve?

Subbly solves the operational complexity of launching and running subscription commerce by combining website creation, subscription plans, recurring billing, checkout, inventory, customer data, and one-time sales in one workspace. Subscription-box founders, small retailers, membership businesses, and nontechnical owners benefit from self-service customer portals, flexible billing terms, product-choice surveys, promotions, and integrations for fulfillment and marketing.

Answer based on 152 reviews

Overview

### Which roles and teams benefit most from Subbly?

Subbly is most used by business owners, founders, and CEOs running subscription-based businesses. They manage recurring billing, customer accounts, product offers, and order fulfillment from one system. Directors, presidents, and entrepreneurs use it to oversee sales operations and membership growth, while creators and self-employed operators launch and maintain subscription products.

Answer based on 220 reviews

Overview

### What company size and industries is Subbly built for?

Subbly is for small D2C brands, entrepreneurs, home businesses, local retailers, and marketers, with Retail leading reviewer industries at 25%. All reviewers represent small businesses, while Food & Beverages accounts for 10% and Arts and Crafts for 9%, indicating a fit for subscription-focused consumer sellers.

Answer based on 220 reviews

Features and Usability

### What are the key features of Subbly?

Subbly includes subscription plan management and recurring billing for organizing customer subscriptions and payments. Customers can use the self-service portal to cancel, pause, restart, or manage orders. It also provides product catalog and shopping cart tools, plus real-time analytics and reporting for tracking subscription and order activity.

Answer based on 34 reviews

Pricing

### How much does it cost and what fees or limitations are included?

Subbly offers a $19/month Lite plan, with Basic, Subbly, and Advanced at 39, 79, and 159 monthly. Lite through Subbly charge 1.25% on PayPal/Braintree and 1% on Stripe; Advanced charges 1% on all three. A free trial is available. Reviewers call it affordable, though some report paid add-ons and costly inventory tracking.

Answer based on 109 reviews

Integrations

### Which third-party tools and platforms does Subbly integrate with?

Subbly integrates with Stripe for payment processing and supports email marketing connections with Mailchimp and Klaviyo. It can also connect workflows through Zapier, although reviewer feedback indicates that some email integrations may provide limited data or functionality. ConvertKit is requested by reviewers rather than confirmed as supported.

Answer based on 23 reviews

Getting Started and Support

### How easy is it to onboard and train a team on Subbly?

Subbly offers live online sessions, webinars, documentation, and video tutorials to support team training. Reviewers indicate that beginners and nontechnical business owners can set up stores quickly when following tutorials, while users building complex subscription flows, configuring integrations, or learning the website builder may need more time. Responsive support helps address questions during onboarding.

Answer based on 14 reviews

Getting Started and Support

### What customer support options does Subbly offer, and how do users rate the experience?

Subbly offers email/help desk, FAQ/forum, a knowledge base, 24/7 live representatives, and chat. Users frequently describe support as fast, patient, and clear, with personalized guidance and follow-up. Some report chatbot repetition, occasional unproductive responses, or difficulty resolving specific requests, but feedback is largely positive.

Answer based on 159 reviews

Website

### How easy is it to build a subscription website with Subbly?

Subbly helps subscription businesses build and launch professional-looking websites with customizable templates, drag-and-drop tools, blogs, offers, and embedded checkout options. Beginners and small business teams value the guided setup resources and responsive support. The builder suits straightforward subscription stores, though highly bespoke designs and some Wix integrations may require custom HTML or technical help.

Answer based on 36 reviews

## Who uses Subbly?

Based on Capterra reviews from the past 6 years

Talk to a software expert

to get a free software list  
tailored to your business needs

## Features

AI summary

Based on 742 Subscription Management reviews

Capterra data shows that buyers of subscription management software rank the following features as their top priorities:

-   **Recurring/Subscription Billing** (**67%** of reviewers rated this feature as critical)
-   **Subscription Plan Management** (**66%**)
-   **Billing & Invoicing** (**68%**)

Subbly supports all three of the features reviewers consider most important: **Recurring/Subscription Billing**, **Subscription Plan Management**, and **Billing & Invoicing**. Together, these capabilities help businesses manage ongoing customer charges, maintain flexible subscription offerings, and handle invoicing accurately, allowing teams to run subscription operations more efficiently and keep revenue processes organized.

Subscription Plan Management

4.6 (51)

70.59% of 51 reviewers that rated this feature as important or highly important

Manage the subscription plans of all active members

Billing & Invoicing

5.0 (3)

133.33% of 3 reviewers that rated this feature as important or highly important

Create, manage, and send invoices or bills to customers

Cancellation Management

4.7 (34)

73.53% of 34 reviewers that rated this feature as important or highly important

Allow customers to cancel their subscription remotely.

Electronic Payments

4.8 (10)

110.00% of 10 reviewers that rated this feature as important or highly important

Electronically collect payments for goods or services

Credit Card Processing

5.0 (7)

100.00% of 7 reviewers that rated this feature as important or highly important

Accept and process credit card transactions

Product Catalog

4.7 (40)

62.50% of 40 reviewers that rated this feature as important or highly important

Present a catalog of inventory that customers can view

Subbly 56 features

### All Features
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- API: Application programming interface that allows for integration with other systems/databases
- Billing & Invoicing: Create, manage, and send invoices or bills to customers
- Booking Management: Create, update, and manage bookings, itineraries, and reservations
- Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results
- Cancellation Management: Allow customers to cancel their subscription remotely.
- Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price
- Client Portal: Private online space that lets businesses securely share documents and provide information access to clients
- Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc.
- Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
- Credit Card Processing: Accept and process credit card transactions
- CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
- Customer Accounts: Record customer information, purchase history, and other notes
- Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc.
- Customer Management: Store and organize information about customers and previous interactions
- Customizable Branding: Add customized logos and colors to align with company branding
- Customizable Fields: Customize data fields to support various needs and use cases
- Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements
- Data Import/Export: Import and export data to and from software applications
- Discount Management: Track products that are for sale at a reduced price or part of coupon promotions
- Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components
- Dunning Management: Process of automatically notifying clients when payments fail to ensure invoices are paid
- Electronic Payments: Electronically collect payments for goods or services
- Email Marketing: Create and send email blasts/campaigns
- Enrollments/Onboarding: Manage the enrollment and onboarding of all new members and accepted applications
- For Small Businesses: Designed for small businesses
- Inventory Management: Track and manage inventory levels to maintain proper supply
- Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items
- Layout & Design: Configure publication's layout before publishing
- Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases
- Magazines: For magazine publishers
- Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user
- Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.)
- Multi-Currency: Manage and handle various international currencies
- Multi-Language: Manage and support multiple languages
- Order Management: Manage and track customer orders for goods, investments, or any other purchases
- Order Tracking: Track orders throughout the fulfillment process
- Payment Options: Offers multiple online payment options such as credit card, Paypal, gift cards, mobile payments, and more
- Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
- Product Catalog: Present a catalog of inventory that customers can view
- Product Configurator: Customize the specifications of a finished product to meet the particular needs of a customer
- Promotions Management: Design, communicate, and distribute incentives to perform a specific action
- Real-Time Analytics: Analyze and gain insights into data in real-time
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria
- Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information
- Shopping Cart: Checkout of online store
- Subscription Management: Process of managing customer subscription lifecycle for a recurring service or a product
- Subscription Plan Management: Manage the subscription plans of all active members
- Tax Management: Implementation of various strategies to manage tax obligations via planning and maintaining compliance
- Template Management: Create, save, and re-purpose templates for emails, forms, etc.
- Templates: Sample files or documents that could be customized as needed or used as is
- Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period
- Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources
- Website Management: Built-in website builder or integration with third-party site

---

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Features

4.6 (220)

4.6

Based on 220 reviews

## Pricing

Value for money

4.8 (214)

Free Trial

[View pricing plan details](https://www.capterra.com/p/144363/Subbly/pricing/)

Lite

$19.00

Flat Rate,Per Month

It includes:

-   Email & 24/7 Chat Support
-   Embeddable Customer Portal and Unlimited Products and Subscribers
-   Free Migration
-   Online Store

Basic

$39.00

Flat Rate,Per Month

It includes:

-   Custom Website Domain and Unlimited Products and Subscribers
-   Email & 24/7 Chat Support
-   Embeddable Customer Portal
-   Free Migration
-   Online Store

Subbly

$79.00

Flat Rate,Per Month

It includes:

-   Free Migration
-   Online Store
-   Embeddable Customer Portal
-   Email & 24/7 Chat Support
-   Custom Website Domain
-   Automation & Zapier and Unlimited Products and Subscribers

Advanced

$159.00

Flat Rate,Per Month

It includes:

-   Embeddable Customer Portal
-   Free Migration
-   Online Store
-   Automation & Zapier
-   Branded Checkout and Unlimited Products and Subscribers
-   Custom Website Domain
-   Email & 24/7 Chat Support

Value for money

4.8 (214)

4.8

Based on 214 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.9 (219)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (219)

4.9

Based on 219 reviews

## User reviews

Overall rating

4.8

Based on 220 reviews

Filter by rating

Counts reflect reviews available in this feed.

5(192)

4(24)

3(0)

2(1)

1(3)

Mentioned topic

Recent reviews first, then most helpful

OW

Owner

Owner

Used the software for: 1-3 years

### "Powerful all-in-one subscription platform with incredible AI builder capabilities"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

September 8, 2026

Overall, Subbly provides a comprehensive, modern solution for subscription boxes and e-commerce. Its dedicated subscription management features save hours of administrative overhead, and having access to an agile AI builder environment makes tailoring pages to match our exact brand aesthetic fast and accessible. It is a fantastic platform with strong tools for entrepreneurs scaling their recurring business.

Pros

Subbly makes managing subscription billing, recurring orders, and standard e-commerce funnels straightforward. The platform handles subscriber management, renewal cycles, and core store logic reliably, and the customer portal gives subscribers an easy way to manage their accounts.

Cons

Setting up advanced, multi-tiered personalization across complex product options requires a bit of an initial learning curve. While standard variants are simple to deploy, stores with extensive custom specifications need to spend some extra time configuring cart metadata to ensure every unique detail flows into the backend.

FO

Founder

Founder

Used the software for: 1-3 years

### "10 MILLION PERCENT AWESOME "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 18, 2026

AMAZING. 10 MILLION PERCENT AWESOME. If you have 0 skills to build a website that is first in class, with their tools and their stellar support team you literally could be a kid with crayons and they would help you create an image looking like a Monet.

Pros

Their AI customer support team is out of this world. Attentive, patient, will follow up for literally days to ensure your issue with your site is resolved. From creating and uploading how to videos to offering and scheduling personal virtual meeting to guide your hand through your issue, these guys are your knights. You just can't fail with your goals with a team like this available.

Cons

Their AI builder can be a hungry hungry hippo and is extremely specific/tedious. It will eat your credits mercilessly if you are not careful. I often tell ChatGPT or Google Gemini what I need Subbly AI to do, and they will provide copy/paste directions I would NEVER have the education/skillset to know how to type to Subbly to get it to do what I want. It is hilarious to have those two talk smack about Subbly. I wish there was a policy/way where if the AI ate $50 of your money and it didn't do what you wanted you could get 1/2 back without going through a committee, as the site can clearly read and record that it failed what it needed you to do and it was its own fault.

OW

owner

owner

Used the software for: 3-5 years

### "Great tool for small businesses"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 28, 2026

Positive, quick response when I contacted their chat support. No issue to cancel when requested. They added features over the years that were useful.

Pros

I used Subbly mainly because I wanted the coupon features and the ability to pause a subscription. I didn't use all the features because I didn't need to.

Cons

Not as easy if you already have your own website. Also, we connected with Braintree/Paypal and sometimes the payments from subscribers to Subbly failed and it was not the client fault but an extra security with Subbly

DO

Doer of all things

Doer of all things

Used the software for: Less than 1 year

### "Even An Old Techno-phobic Lady Found Success"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 13, 2026

I am a 63 year old, not super tech savvy DIYer. I started with the AI tool and quickly learned that I didn't understand how to prompt the tool to do what I needed. Thankfully I was lead to the countless tutorials that are clear and sensible. When I couldn't quite get there without help, it was just a message away. Options from complete coding, AI or having Subbly build your site, makes it a one stop shop for those of us with big dreams but little expertise in web design. The back end tools and integrations with STRIPE, Mail Chimp and other useful apps makes setting up the shop itself doable and seamless. I confess I'm still baffled by the way the subscriptions I set up report, but that's getting sorted with lots of "AH HA!" moments on my side. Subbly was recommended to me and I solidly recommend it if you are building something from ground up.

Pros

The customer service team at Subbly is easily the most personalized I've encountered. \[sensitive content hidden\] , the AI help agent, is a short jump away with a link to relevant how to information. In the even that doesn't work, a human responds, either online or email, within 24 hours. I feel as though this team has not only great talent but also a genuine passion to help others use their tools to reach their business goals.

Cons

There's a learning curve. This isn't Subbly's fault. It's not magic, it's AI. I had never used AI so I didn't understand how prompting works efficiently. That being said, there are tools within Subbly to walk you though each step.

OW

Owner

Owner

Used the software for: Less than 1 year

### "World's Greatest Customer Service!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 8, 2026

My overall experience has surpassed my wildest expectations. I did not expect building my website to be this easy and I never would have dreamed that i could have this nice of a website without paying designers a lot of money.

Pros

Subbly is incredibly clear and easy to use. My learning curve has been much more rapid than I would have expected. It is also a great value. Before I used Subbly, the lowest price I had been quoted by web designers was $1600 and that was just for the landing page. I have spent far, far less than that. AND they host my site and keep track of. my sales, etc. I can't believe how much I get for what seems like very little money. The software makes payiing for credits simple. The AI builder works very well with my prompts and I am not someone who uses AI regularly. (I'm a 70 year-old grandmother who had never really used it before.) The customization capabilities seem endless. I have built a complicated website and the AI has been able to do anything that I asked of it. But the best thing of all is the customer service. If I have a problem, it takes no time for them to get back to me. They also host live sessions every weekday where I can talk to the engineers and get them to help me if I need it. They do business like people used to in the good old days when the seller really cared whether or not you were able to use the product and whether or not you were having any problems with it. I cannot say enough good things about Subbly.

Cons

There is nothing that I don't like about Subbly. This software wants a minimum of 100 characters and I would have to make things up.

CM

CMO

CMO

Used the software for: Less than 1 year

### "Great Customer Service!!"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

February 12, 2026

My experience with Subbly has been overwhelmingly positive, with excellent support, clear guidance, and a platform that’s easy to use.

Pros

The customer service was outstanding. I came in feeling nervous and unsure because I had very little knowledge of the app, but \[sensitive content hidden\] , the live support agent, was incredibly patient, clear, and kind. She walked me through everything and completely put me at ease. It honestly made my day.

Cons

There are some prompts to upgrade services, which I completely understand as part of running a business. That said, it can be a little frustrating for me right now, as I’m on a budget and have to be careful not to accidentally upgrade.

FO

Founder

Founder

Used the software for: Less than 1 year

### "Subbly helped me grow my club from 0 to 1200 subscribers in under 3 months!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 27, 2026

I researched soooo much before picking a platform and I ended up picking Subbly instead of the major competitor because I liked that the subscription model is the main part of Subbly's offering instead of being an integration. I started my mail club 2 months ago with zero followers on social media and I'm now entering my 3rd month in business with 1200 active subscribers! I'm convinced that if Subbly didn't make the check out process easy and intuitive for the customer I wouldn't be seeing as much success. Thank you Subbly and all the amazing customer service reps who have the patience to explain things to me a million times until I get it!

Pros

I love that Subbly is incredibly complex in the back end but is very customer friendly in the front end, is incredibly easy for customers to check out and manage their accounts which increases conversion and reduces amount of customer service related emails.

Cons

It can have a learning curve if you are not familiar with web applications, buildings websites, etc and because it is a very complex application a lot of things could get overlooked or be hard to find, the good news is they have an incredibly responsive customer service and I know I will always find someone available to chat fairly quickly.

MA

Manager

Manager

Used the software for: Less than 1 year

### "Great Customeer Service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 15, 2025

Pros

Great customer service, really helpful and quick to respond.Loving the new AI builder, built me a clean & updated website which looks and feels great, im really happy

Cons

Havent used it long enough to comment, only just signed up so will have to use it for a while before i can comment

BO

business owner

business owner

Used the software for: 3-5 years

### "the best solution for a subscription business"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 28, 2025

i work with subbly since 3 years and i'm very satisfied. I'm always improving my web site very easy. Each time I move someting in my business, i'm able to manage this with subbly. I earn money with subbly, and the solution is not that expansive. I never had any problemn with payment processing and security.

Pros

great for subscription business ; easy to use when you start ; special UX for a subscription business ; all payments available (paypal, stripe, credit card), inventory management is easy ; you can also sell one-time product, you can do every thing you need

Cons

I'm not an expert in web design so first it wasn't so easy for me to make a nice web site and UX, but now the IA subbly website builder is available and you can do every thing you need very easy with a great web design, optimized UX and conversion rate

MA

Marketing Assistant

Marketing Assistant

Used the software for: Less than 1 year

### "Unpleasant Experience with Subbly – Not Recommended"

1.0

Overall Rating

1.0

1.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

January 22, 2024

I regret to share our recent experience with Subbly over the past two months. Unfortunately, our interaction with the company has been far from satisfactory, and I feel compelled to detail our concerns for the benefit of other potential users. Firstly, Subbly has consistently refused to provide comprehensive company information, a practice that appears to violate UK laws. Secondly, while their response time is commendable, our communication with Subbly has been consistently unproductive. Our requests were met with rejection, demonstrating a lack of client-centricity on their part. Thirdly, the payment policy of Subbly does not include provisions for refunds. Consequently, we refrained from utilizing their services throughout the entire month, investing valuable time in correspondence with no positive outcome. Upon realizing Subbly's refusal to comply with legal obligations and accommodate our concerns, we made the decision to terminate our association with their services. Despite our unused subscription, Subbly declined our request for a refund. In conclusion, our experience with Subbly has been marred by unresponsiveness, and an inflexible payment policy. We advise potential users to carefully consider these aspects before engaging with Subbly, as our encounter has been both frustrating and disappointing.

Pros

Responded quickly, but not enough to resolve our request

Cons

1\. Subbly has consistently refused to provide comprehensive company information, a practice that appears to violate UK laws. 2. Our communication with Subbly has been consistently unproductive. Our requests were met with rejection, demonstrating a lack of client-centricity on their part. 3. The payment policy of Subbly does not include provisions for refunds.

[View all Reviews](https://www.capterra.com/p/144363/Subbly/reviews/)

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