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Subbly is a subscription-first commerce platform with everything you need to successfully run your subscription-first business including: a drag & drop website builder, subscription plans, membership plans, regular one-time products, shipping rules, order management, a funnel builder for up-sells and cross-sells, automations & integrations, inventory management, customer login area, and API, and much more. And above all else, an incredible support team and community to help you at every step.
Provider
Subbly
Located In
United Kingdom
Foundation
2014
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Live Online, Documentation, Webinars, Videos
Support
Chat, 24/7 (Live rep), Email/Help Desk, Knowledge Base, FAQs/Forum
D2C brands, entrepreneurs, home businesses, local retailers, and marketers.
Content Source: Subbly
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Reviewers consistently commend Subbly for its exceptional customer service, noting that the support team is always responsive, helpful, and friendly. They value the prompt and efficient assistance provided, which ensures that any issues are quickly resolved, enhancing their overall experience with the platform. Users also appreciate the team's dedication to customer success, as they actively listen to feedback and work hard to meet their customers' needs.
Users generally appreciate Subbly's quick and personal responses to their queries, finding the communication clear and encouraging. They note that the support team is prompt and helpful, making it easy to resolve issues despite time zone differences. However, some users have encountered problems with the chatbot providing repetitive responses and experienced unproductive communication, which can be frustrating and counterproductive.
Pros
I thought the platform was awesome, the live chat/assistance was stellar, and the customer experience was excellent. I think you all are doing a fantastic job.
Subbly is so easy to use and the customer service is amazing. The analytics are very helpful in determining what I need to tweak each month and the overall health of my business.
The ease of the set up was great and the step by step instructions to put it on my website was very useful. The dashboard is laid out so very clear.
Subbly is a great subscription platform for start-up subscription companies. The software is easy to use for the beginner and the website builder was super easy to set up.
Cons
In comparaison with other website builder it's not the easiest. The drop and drag functions are not fully in place.
Seriously I can't think of much negative to say about Subbly.
I have had a million questions about all the options they've made available in this SAAS, and hiccups getting the payment to go through since it's international and the bank thought it was fraudulent.
Probably that there is no marketplace, but having said that, there's also not another additional fee to list in a marketplace.
"Outrageously exceptional customer service"
Overall: Excellent.
Pros: After extensive research, I chose Subbly for my new subscription box service. The entire process with Subbly is simple. But what stands out above and beyond is the fast, efficient, and friendly customer service. Also funny. These people are human and are a pleasure to interact with. They are quick to respond to any requests, including requests for changes that are not standard on the site. As well, the shopping cart is the cleanest and most efficent I've ever seen. Subbly also keeps a forum right on site for entrepreneurs to request new features, and follows through with the features where they are a good fit. Honestly, I can't say enough about how happy I am with Subbly.
Cons: No cons. Honestly. Anything that could improve technically, Subbly leaps on it.
"Love subbly ❤️"
Overall: Ive rarely needed customer support as its a fairly easy platform to set up and use (i am a technophobe btw! So this says a lot) however on the rare occasion ive needed support the team have been fab! Very quick too. Really cant say that for a lot of big platforms like wix, faire or mailerlite that i use often but are beyond frustrating to work with.
Pros: I do love subbly😍 my subbox would have churned out by now without subblys toolkit and the addons function is definitely helping the bottom line and ultimately my stress levels cause for every 1 that leaves at least 2 more have doubled their box 📦 😀
Cons: They are a newish platform so all functionality isnt in place as yet. The subbly i signed up to 2 years ago is a baby compared to the subbly of today. But they are constantly evolving and taking feedback from founders in the industry so are on the leading edge of all developments so im excited to see where well both end up! 😀
"Poor support"
Overall: Poor customer service, chatbot kept repeating the same response despite my explaining the issue. The survey would not accept a nil response number, so couldnt progress alteration of extras. The conclusion was a brand new client lost.
Pros: none,nada, nothing, zilch, zero, really unhelpful
Cons: Not being able to alter/change a subscription easily.
"It's a good option to start your subscription business"
Pros: I liked the ease I had to make a website. It was pretty drag and drop, which coming from WordPress (where it had such a steep learning curve), was a Godsend. Especially because I had to run my business in the background too. I also liked the help of almost all my questions with their library. They have videos, articles and if you really need it, you can message or have a conference call it get someone to explain features. Also, it's reassuring to know that your customer data and info is in good hands. If there's an issue, there's a group of people who can hold your hand and help you.
Cons: It was still a learning curve which is to be expected. However, when you learn Subbly's features it feels like you're caging yourself in because there's much less customizability (unlike WordPress). There were several instances where I had to change parts of my business because Subbly wasn't capable of some of the things I was asking. It can be pretty frustrating because you're molding your business to adapt to Subbly, when I thought the platform would be a good tool for my business to be better. So, I think maybe making the platform more customizable in the future, would help people who are moving from WordPress not lose the freedom to make their business however they want without compromising so much, so having to change parts of their model to adapt to Subbly.
"Everything I needed plus some!"
Overall: Overall this has been wonderful! I am alone in building this business, except when working with subbly. Its everything I didnt know I needed for my business, walks through a clear setup list, and has features waiting for me as I build up to needing more automations. The support team has been like a partmer to me, making sure I understand how things work in the tool and what option I have if an option isnt available (for example, giving customers account credit could be easier, but support gave me two clear alternatives to use with their system to pull off something similar).
Pros: I can't believe how many features this one system has. I've had to rewrite the business plan a couple times and each and every way I try to do it I have an option here with this website because of the many features they offer. As I've come up with ideas from my customers as well, subbly seems to always have an option for doing what I want or working to accomplish it in some way. The support is also top tier, always there to help and always willing to fully understand my problem and authentically brainstorm with me as an owner working with their system. Its been a great partnership.
Cons: So far, because there are so many features the learning curve is pretty steep. (But for being what it is, I also find it very user friendly to navigate around and the articles talk to me like I'm a real person so it makes it easy to read through those to find my answer.)