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Subbly

Subbly

4.8 (195)
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What is Subbly?

Subbly is a subscription-first commerce platform with everything you need to successfully run your subscription-first business including: a drag & drop website builder, subscription plans, membership plans, regular one-time products, shipping rules, order management, a funnel builder for up-sells and cross-sells, automations & integrations, inventory management, customer login area, and API, and much more. And above all else, an incredible support team and community to help you at every step.

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How much is Subbly?

Starting From:
$19 Per Month
Pricing Model: Flat Rate
  • Yes, has free trial
  • No free version
Pricing Details (Provided by Vendor):
Plus a 1.25% transaction fee (1% on the Advanced plan)

Subbly Features

What solutions does Subbly provide?

Alternatives to Subbly

Subbly
Subbly

Starting from:
$19/Per Month
Pricing Model:
Flat Rate

Overall Rating:

Ease of Use
4.6
Customer Service
4.9
Features
4.5
Value for Money
4.8
NetSuite

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Not provided by vendor
Pricing Model:
Not provided by vendor

Overall Rating:

Ease of Use
3.9
Customer Service
3.8
Features
4.1
Value for Money
3.8
Stripe Billing

Starting from:
Not provided by vendor
Pricing Model:
Usage Based

Overall Rating:

Ease of Use
4.5
Customer Service
4.6
Features
4.7
Value for Money
4.5
Zenskar

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$15000/Per Year
Pricing Model:
Flat Rate

Overall Rating:

Ease of Use
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Customer Service
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Features
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Key user insights about Subbly

Based on of verified reviews collected between March, 2018 and September, 2024
avatar 1

Subscription management

Based on 80 reviews
Users find Subbly's subscription management features highly beneficial for their businesses, praising its user-friendly interface and ease of use. They appreciate the flexibility in customizing subscription plans, the ability to manage both subscription and one-off products, and the seamless integration with their websites. Additionally, users highlight the platform's extensive features, such as advanced billing options and the ability to create attractive websites, which make managing subscriptions straightforward and efficient.

Customer service

Based on 57 reviews

Reviewers consistently commend Subbly for its exceptional customer service, noting that the support team is always responsive, helpful, and friendly. They value the prompt and efficient assistance provided, which ensures that any issues are quickly resolved, enhancing their overall experience with the platform. Users also appreciate the team's dedication to customer success, as they actively listen to feedback and work hard to meet their customers' needs.

Pros

  • I thought the platform was awesome, the live chat/assistance was stellar, and the customer experience was excellent. I think you all are doing a fantastic job.

  • Subbly is so easy to use and the customer service is amazing. The analytics are very helpful in determining what I need to tweak each month and the overall health of my business.

  • The ease of the set up was great and the step by step instructions to put it on my website was very useful. The dashboard is laid out so very clear.

  • Subbly is a great subscription platform for start-up subscription companies. The software is easy to use for the beginner and the website builder was super easy to set up.

Cons

  • In comparaison with other website builder it's not the easiest. The drop and drag functions are not fully in place.

  • Seriously I can't think of much negative to say about Subbly.

  • I have had a million questions about all the options they've made available in this SAAS, and hiccups getting the payment to go through since it's international and the bank thought it was fraudulent.

  • Probably that there is no marketplace, but having said that, there's also not another additional fee to list in a marketplace.

Most Helpful Reviews for Subbly

Janet W. avatar
Janet W.
Writerly Kits, owner and curator. Novel Minds; life and creativity coach
Retail, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 7, 2018

"Outrageously exceptional customer service"

Overall: Excellent.

Pros: After extensive research, I chose Subbly for my new subscription box service. The entire process with Subbly is simple. But what stands out above and beyond is the fast, efficient, and friendly customer service. Also funny. These people are human and are a pleasure to interact with. They are quick to respond to any requests, including requests for changes that are not standard on the site. As well, the shopping cart is the cleanest and most efficent I've ever seen. Subbly also keeps a forum right on site for entrepreneurs to request new features, and follows through with the features where they are a good fit. Honestly, I can't say enough about how happy I am with Subbly.

Cons: No cons. Honestly. Anything that could improve technically, Subbly leaps on it.

Jennifer B.
Owner and Maker
Cosmetics, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 3, 2024

"Love subbly ❤️"

Overall: Ive rarely needed customer support as its a fairly easy platform to set up and use (i am a technophobe btw! So this says a lot) however on the rare occasion ive needed support the team have been fab! Very quick too. Really cant say that for a lot of big platforms like wix, faire or mailerlite that i use often but are beyond frustrating to work with.

Pros: I do love subbly😍 my subbox would have churned out by now without subblys toolkit and the addons function is definitely helping the bottom line and ultimately my stress levels cause for every 1 that leaves at least 2 more have doubled their box 📦 😀

Cons: They are a newish platform so all functionality isnt in place as yet. The subbly i signed up to 2 years ago is a baby compared to the subbly of today. But they are constantly evolving and taking feedback from founders in the industry so are on the leading edge of all developments so im excited to see where well both end up! 😀

Alternatives Considered: PayWhirl, Recharge and Shopify
Reasons for Choosing Subbly: I considered swapping fully from wix to either subbly fully ot shopify with paywhirl or recharge for various reasons to be all on 1 platform. I was tied into a contract with wix so couldn't leave them fully when creating my subbox so just adding the subbly backend at checkout was the best fit. Also gives me the best of both worlds.
Switched From: Wix
Reasons for Switching to Subbly: I am still on wix for ecom and front end. However i switched my back end subscription element to a subbly checkout from a wix subscription function. Subblys commitment terms and dunning functions were the main reasons for the switch.
Allen C.
Sales Director
Food & Beverages, 1-10 employees
Used the software for: 2+ years
Overall Rating
1.0
Ease of Use
1.0
Customer Service
1.0
Features
2.0
Value for Money
1.0
Reviewer Source
Source: Capterra
September 2, 2024

"Poor support"

Overall: Poor customer service, chatbot kept repeating the same response despite my explaining the issue. The survey would not accept a nil response number, so couldnt progress alteration of extras. The conclusion was a brand new client lost.

Pros: none,nada, nothing, zilch, zero, really unhelpful

Cons: Not being able to alter/change a subscription easily.

Itzia C.
owner
Food & Beverages, Self-employed
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
July 24, 2024

"It's a good option to start your subscription business"

Pros: I liked the ease I had to make a website. It was pretty drag and drop, which coming from WordPress (where it had such a steep learning curve), was a Godsend. Especially because I had to run my business in the background too. I also liked the help of almost all my questions with their library. They have videos, articles and if you really need it, you can message or have a conference call it get someone to explain features. Also, it's reassuring to know that your customer data and info is in good hands. If there's an issue, there's a group of people who can hold your hand and help you.

Cons: It was still a learning curve which is to be expected. However, when you learn Subbly's features it feels like you're caging yourself in because there's much less customizability (unlike WordPress). There were several instances where I had to change parts of my business because Subbly wasn't capable of some of the things I was asking. It can be pretty frustrating because you're molding your business to adapt to Subbly, when I thought the platform would be a good tool for my business to be better. So, I think maybe making the platform more customizable in the future, would help people who are moving from WordPress not lose the freedom to make their business however they want without compromising so much, so having to change parts of their model to adapt to Subbly.

Switched From: WordPress
Reasons for Switching to Subbly: I needed help with a good subscription model and building an ecommerce business.
Dani H.
Owner and Operator
Retail, Self-employed
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 29, 2022

"Everything I needed plus some!"

Overall: Overall this has been wonderful! I am alone in building this business, except when working with subbly. Its everything I didnt know I needed for my business, walks through a clear setup list, and has features waiting for me as I build up to needing more automations. The support team has been like a partmer to me, making sure I understand how things work in the tool and what option I have if an option isnt available (for example, giving customers account credit could be easier, but support gave me two clear alternatives to use with their system to pull off something similar).

Pros: I can't believe how many features this one system has. I've had to rewrite the business plan a couple times and each and every way I try to do it I have an option here with this website because of the many features they offer. As I've come up with ideas from my customers as well, subbly seems to always have an option for doing what I want or working to accomplish it in some way. The support is also top tier, always there to help and always willing to fully understand my problem and authentically brainstorm with me as an owner working with their system. Its been a great partnership.

Cons: So far, because there are so many features the learning curve is pretty steep. (But for being what it is, I also find it very user friendly to navigate around and the articles talk to me like I'm a real person so it makes it easy to read through those to find my answer.)

Alternatives Considered: Constant Contact and Cratejoy
Reasons for Choosing Subbly: Customer service to start - great first and lasting inpression there. The idea of a marketplace didnt attract me.. and as stated above. Both had less features than Subbly.
Switched From: Constant Contact
Reasons for Switching to Subbly: They have wayyyy less features for cost. Websites are bland and confusing to build. No subscription management tools.