Average Ratings

21 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $14.25/month
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Subbly
  • www.subbly.co

About Subbly

Cloud based solution for entrepreneurs to start their own subscription business. Features include order management system & exporting.


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Subbly Features

  • Catalog Management
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Multi-Store Management
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart
  • Advertising Management
  • Books
  • Campaign Management
  • Catalogs
  • Circulation Management
  • Content Management
  • Layout & Design
  • Magazines
  • Newsletters
  • Newspapers

Subbly Reviews Recently Reviewed!


Capterra loader

Outrageously exceptional customer service

Aug 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: After extensive research, I chose Subbly for my new subscription box service. The entire process with Subbly is simple. But what stands out above and beyond is the fast, efficient, and friendly customer service. Also funny. These people are human and are a pleasure to interact with. They are quick to respond to any requests, including requests for changes that are not standard on the site. As well, the shopping cart is the cleanest and most efficent I've ever seen. Subbly also keeps a forum right on site for entrepreneurs to request new features, and follows through with the features where they are a good fit. Honestly, I can't say enough about how happy I am with Subbly.

Cons: No cons. Honestly. Anything that could improve technically, Subbly leaps on it.

Overall: Excellent.

Subbly is a great full-service platform to get your subscription box business off the ground.

Apr 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The best features of Subbly are the backend tools, the customer service, and premade site templates that are optimized for conversion. Before Subbly, I was manually shipping each box by typing addresses and printing individual labels, Subbly helped connect with Shipstation which cuts my ship time tenfold.. I'm confident we will be able to handle that on our own. Subbly also easily facilitates billing which is nice. Other backend features that I like are the referral program and hopefully soon to come affiliate program. As far as customer service, Subbly connected me with a dedicated account manager that has been extremely responsive and seems to always have a solution for each issue that has risen for me. As far as web templates, my conversion has gone up significantly since switching from Wix to Subbly.

Cons: I wish there were a bit more flexibility with the site design, there isn't the ability to add sections or move things around- you're somewhat bound to the template they give you. Good news is the templates work. Also, some of the tools can be buggy, but they usually fix bugs quickly.

Capterra loader

The whole Subbly team have been key to us launching and growing our subscription box business

Apr 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We have used the software for over two years and it keeps getting better. In the last few months we have got a brand new checkout, more custom billing options and a new referral program. It has everything you need to run a successful subscription box business. My favourite part is the fact it is so easy to use.

Cons: I am happy with Subbly. It has all the features we need to run our business. If you are thinking of launching a subscription box business use subbly.

Really Helped!

Aug 23, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The new checkout upgrade has been phenomenal for my customers. Ease of use and a slick interface means my customers have a no hassle experience. I can't twll you how valauable this is for me to grow my business

Cons: Some functionality vs some of the competitors is less available. Not a big deal as it's not super core to the business. Bells and whistles mostly. The new checkout process is killer though so that's what swayed my decision to go with these guys

Overall: It's been really good. Very good customer service and new killer processes. What this means is that I can offer my subscription box customers a smooth and fast services which is key. I can't use a service that makes my customers life more difficult

So far so good!

Aug 14, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The setup was easy to use and pretty much foolproof with the step-by-step guide. I love that there is an affordable checkout-only option. Perfect for a quarterly plan. The customer service on the WEbsite and in the Facebook group is amazing.

Cons: An intergration with Mailchimp would be great. Because of my quarterly subscription, I would like to email the customers between the shipments in order to keep their interest to the next box.

Overall: I love that Subbly intergrates easily with Squarespace. I was worried I had to put away all that hard work I did on my current Website with adding a sub box. But with Subbly, it was smooth sailing!

Overall, Subbly has been really easy to use and I am not very tech savy!

Jul 08, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: What I like most is how easy the software is to use. If I am struggling with something, then the help menu has been informative. If that does not answer my question, customer service is quick to respond.

Also, I love that there is quarterly payment options. There is a lot of flexibility with with billing, shipping and other features that it allows me to really make the subscription platform that I want.

Cons: I would like to see more website design features/options to use. However, Subbly is always improving these options.

Overall: Flexibility with billing and great customer service to help whenever I need it!

The Subbly team has far and away exceeded my expectations!

Feb 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease of use. Exceptional customer service! A talented team with an honest desire to help customers succeed.

Overall: I wouldn't have a business without it! Subbly went to great lengths to design a product that perfectly fits our needs without breaking the bank.

Amazing, Thank you! The Subbly team know how to treat their customers, 100%. Best Sub platform

Mar 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All in one, No building or coding and even for a novice, I have quickly caught up on all tech slang. Get me merging software together so they talk to eachother. I ROCK!

Cons: Would love a few more pretty Fonts please but that's not a prob as you guys said i could have one added if I wanted it.

Overall: it is all in one place, Subscription businesses need a lot of coding or building, and that for me meant I may never have set up my dream business. Since finding Subbly and a person who is not a techy at all, I have found it less stressful than i thought, The owner and team are always available to talk you through things.

Excellent Customer Service. A team that really cares.

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Subbly is very user friendly. I explored some other e-comm platforms before finding Subbly, and immediately connected with the layout. Also, their team seems to work 24 hours a day to answer any and all questions, and even plug into your account to fix issues for you. Very cool!

Cons: I wasn't crazy about the website templates for my product, but I had a specific vision for my site. It's easy to comingle Wordpress and Subbly as the checkout.

Overall: Wonderful. You can tell they really care about your success -- it's really cool to see.

Who knew a business could treat people so well?!

Aug 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Setting up a clean website was important to me. Subbly had great templates to choose from and on top of that their customer service is out of the park!! I have never felt so welcome and taken care of by a business.. Right up there with Chick-Fil-A... :). Thank you Subbly!

Cons: Some functionality can be improved, However, two things I wanted them to improve or introduce they already came out with before I could request it from them! They are really doing a great job working with their customers.

Customer service was second to none when I was setting up, there were there for me when needed.

Jul 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The lovely designs, is so stylish and perfect for what I needed. The ease of use to get set up ! Its really easy to follow and make simple design changes and anything i struggled with, customer service was there to help me.

Cons: Just the face you cant bulk print out orders yet but I know they are working on it which will be so helpful. This is just a personal thing though as I dont use the software for mailing out which theyre paired with.

Overall: Set up my subscription business in just 2 days.

Excellent from the moment I signed up. customer service has been very helpful and accommodating.

Jul 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease of use, variety of templates available, support when needed. The software is extremely use friendly and I can quickly download images. The templates offer a good variety so that I can customise my site how I like.

Cons: None at the moment. Has everything I need. At present I can not fault the software. I have yet to come across a problem that either I can solve or can be solved with support.

Overall: Ease of use. Customisation to my requirements.

Brilliant customer service and easy to use.

Jun 07, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I think the fact that the team is constantly adding new features is what makes Subbly such a great product. It is always evolving!

Cons: Well. it feels like Subbly is just getting started so it might lack of the functionality of some competitors. But as I said, features keep on coming, so I think it will fully catch up and overcome the competition soon. It is an investment!

Overall: Beautiful design and simple integration. Also quite affordable.

Capterra loader

Subbly is awesome. The tools are easy to learn and use and the customer service is extremely fast

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The customer service. As I was setting up my custom domain, I hit a couple snags on my end and Subbly was even willing to assist me with my settings on Namecheap to correct them. This is above and beyond what I expected.

Cons: There aren't many themes. I wouldn't move away from Subbly in favor of a provider with 100 themes though, as I am extremely satisfied with everything else that Subbly has provided.

Subbly review

Aug 27, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Absolutely amazing communication and support. I'm in NZ but feel like time zones and distance are totally insignificant with these guys!

Cons: Perhaps more on the visual side eg more style selections

Superb technical support

Jun 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I had a rare edge case technical issue and the Subbly team spent hours helping figure it out, even though I was still in the free trial period. The software works perfectly, and the team went above and beyond to solve my problem. I use the embedded checkout in a WordPress site.

Cons: I haven't had any problem yet.

I wish there was a 6th star!

Sep 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Super easy to use, and intuitive. Its like it was designed by a person.

Cons: I thought there was a thing I didn't like, so I reported it, turns out I just didnt know what I was doing. The owners are great.

Overall: I cannot praise these guy's enough for their efforts. I hope they never lose what makes them what they are right now.

Brilliant. Easy to navigate with Excellent customer service and support for the less techy

Mar 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Such an easy platform to navigate. For the less tech minded the support is 100%

I cannot fault at all. Support is amazing and never made me feel like the noob I am

Great Experience

Oct 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customer service is great. Features are easy to use.

Cons: Hoping to see some more features. Seems like they are working to expand available features.

Overall: Very good!

Excellent for less Techy people like me

Aug 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It was simple to use and help was available very easily and of good quality.

Cons: At times, it was confusing. But thats because I am not tech savvy

Subbly great product

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I'm not good with technology but the setup of my account was easy and didn't give me a lot of anxiety.

Cons: I don't no if there is anything that I least liked about the software.

Overall: My overall experience is excellent. My web designer and I both found the information to be useful and the customer service is the best.