# Page 3 | Subbly Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Subbly the right Subscription Management solution for you? Explore 215 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144363/Subbly/reviews --- Subbly 4.8 (215) [View alternatives](https://www.capterra.com/p/144363/Subbly/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Subbly ## Showing most helpful reviews Showing 51-75 of 215 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LE Lucy E. Computer Software Developer Consumer Goods Used the software for: Less than 6 months ### "High professionalism in how to pay close attention to our request" September 26, 2024 5.0 The customer service were very professional and very into to assist us to resolve our request. Pros We really appreciate the professionalism in how the customer service diligent worked hard to pay close attention to our request about to active the SSL Certificate of Power Full Care Box website. We are really thankful their services. Cons We don't have anything to say about this because we were pleased with their assistance. Review Source rachael S. Seller Apparel & Fashion Used the software for: I used a free trial ### "Subbly is popular" May 29, 2024 5.0 The one really cool thibg about subbly is that they do not hold your data hostage allowing you to switch platforms at any given time,unlike all of the other major platforms out there. This is crucial for a small business owner. The website is full of information and shows you everything you need to know. Easy to read and follow. Pros Subbly is a popular subscription box platform that offers a comprehensive solution for businesses looking to start or manage subscription services. Its super easy to use, you dont have to be a computer genius to use this. The subscription plans can be customized, theres good customer service, but most importantly it is a platform that alliws you to build your website (or transfer your old one) manage your subscriptions, and provides e-commerce. Thats everything you neec for managing a subscription business. Cons This platform can be kind of pricey , especially for small business owners. It also has fewer third party integrations which does not give you flexibility. Review Source JB Jennifer B. Owner and Maker Cosmetics Used the software for: 1-2 years ### "Love subbly ❤️" March 3, 2024 5.0 Ive rarely needed customer support as its a fairly easy platform to set up and use (i am a technophobe btw! So this says a lot) however on the rare occasion ive needed support the team have been fab! Very quick too. Really cant say that for a lot of big platforms like wix, faire or mailerlite that i use often but are beyond frustrating to work with. Pros I do love subbly😍 my subbox would have churned out by now without subblys toolkit and the addons function is definitely helping the bottom line and ultimately my stress levels cause for every 1 that leaves at least 2 more have doubled their box 📦 😀 Cons They are a newish platform so all functionality isnt in place as yet. The subbly i signed up to 2 years ago is a baby compared to the subbly of today. But they are constantly evolving and taking feedback from founders in the industry so are on the leading edge of all developments so im excited to see where well both end up! 😀 Alternatives considered [PayWhirl](https://www.capterra.com/p/135815/PayWhirl-Recurring-Payments/)[Recharge](https://www.capterra.com/p/206617/ReCharge-Payments/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Subbly I considered swapping fully from wix to either subbly fully ot shopify with paywhirl or recharge for various reasons to be all on 1 platform. I was tied into a contract with wix so couldn't leave them fully when creating my subbox so just adding the subbly backend at checkout was the best fit. Also gives me the best of both worlds. Switched from [Wix](https://www.capterra.com/p/169007/Wix/) I am still on wix for ecom and front end. However i switched my back end subscription element to a subbly checkout from a wix subscription function. Subblys commitment terms and dunning functions were the main reasons for the switch. Review Source KR Kim R. Owner Retail Used the software for: Less than 6 months ### "New Subbly customer moving from another sub box platform " April 8, 2021 5.0 Really happy with the responsiveness of tech support, and their willingness to go above and beyond to solve problems. Also, the \[SENSITIVE CONTENT HIDDEN\] is very responsive on the Facebook group, and it is obvious that he wants to continually improve the platform. Phone support and the ability to share a screen while setting up a website would be amazing! Pros Excellent customer support, adding products and photos is pretty easy to understand. Cons We have been mostly focused on setting up our one time products. We are still trying to learn the website builder. There are lots of great features, and we are still trying to figure out what works best, so we can't comment on this. We are moving from a different platform, and there are some features that are available to us on the other platform that we would love to see on Subbly as far as setting up a shop. 1) It would be great if we could create pages with categories of products. Tech support is helping us to set this up using our tags, but would be great if it was easier to do without tech support. If a list of categories to match the tags was added to the top of the shop, that would be supper helpful. 2) The ability to drag and drop to rearrange one time shop products would be great - we have had our sub box on another platform since Oct 2019. We had a number of Christmas one time products - stickers and shirts, that we wanted to offer as add-ons to the 2nd year's Christmas box. We were able to drag all the Christmas related products to the top of the shop so they would be seen first without having to search. We did the same thing with our previous valentines and summer products. 3) It would also be really helpful if we could duplicate one time products. All of our shirts have the same variables and pricing, but we need to enter the variables for each product. If we could just copy it, change the name and photo and have a different SKU, that would be amazing. Switched from [Cratejoy](https://www.capterra.com/p/173276/Cratejoy/) 1) There are some limitations to their website design templates. Although they are always working on improving the Marketplace, there does not appear to be a lot of attention to making improvements on the website side. 2) Customer support is lacking, especially since COVID. When you do chat or email someone, they are all very nice, but the chat hours are very limited, and often issues need to be escalated, and then it ends up in email instead of chat which can stretch out up to a week without an answer. 3) Custoners can subscribe for 3 or 6 months to get a discount, but they must prepay the full amount. Review Source IJ Isaiah J. Owner Apparel & Fashion Used the software for: 2+ years ### "Honest opinions from a 2+ year Subbly User" February 1, 2022 5.0 Pros If you are looking to get started with your subscription based business or even if you have been doing your business for years already, I 100% recommend Subbly. It is EXTREMELY USER FRIENDLY and there are so much options and customizable features for every niche. You dont have to code a single thing if you do not want to and you still have just as much customizable features as a pro web designer. Cons Subbly does offer basic email marketing, and it is editable. However, I think it needs more flexibility. Unlike Klaviyo or Mailchimp which are specifically designed for email marketing, Subbly is limited in its capabilites. Although Subbly does offer a multitude of 3rd party integrations, such as Klaviyo, it is still extremely limited. For example, I use Klaviyo, however, Subbly does not have all metrics on Klaviyo for it to even work to its full potential. If you were moving from WooCommerce and had Klaviyo integrated, and then you moved to Subbly, you will quickly learn of the "cuts" you no longer have in your email marketing simply because Subbly does not, and has not, offered a "true" or "full" integration. Personally, I feel like it's a, lack of a better term "half assed" integration. I fully believe that if Subbly wants to offer certain 3rd party integrations, like Klaviyo, it needs to be working at 100% capacity, not 75%. I beleive "little" things like this actually become a big problem when it comes to growth and eventually just becomes a burning whole in your wallet. I have brought this issue up to Subbly and they recommended getting Zapier as a solution. So now, I am paying for Subbly system, but also Klaviyo (because Subbly does not offer a flexible email marketing), but now I have to pay for Zapier as well. Then you may have to pay someone to set up your Zapier because Zapier isnt the most user friendly application. It just adds up and can be mentally exhausting. Alternatives considered [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[Elementor](https://www.capterra.com/p/169468/Elementor/)[WordPress](https://www.capterra.com/p/131687/WordPress/) Switched from [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) I was on WooCommerce and I was not using WooCommerce Subscription. I was using some other 3rd party plug in for my subscriptions. One day I woke up and noticed my subscriptions/customers were gone. The plugin I was running cancelled all of my customers. I had left Subbly to go to WooCommerce because I THOUGHT I wanted something different. I reached out to Subbly, told them what happened, and asked if they could salvage my customers. Luckily, Subbly was able to migrate ALL OF MY CUSTOMERS back to Subbly. If it wasnt for this I would have just given up my business. You really dont know what you have until its gone. Even without this dramatic tragic event, there were SO MANY FEATURES I did not have on WooCommerce that I really wish I did. Now im back on Subbly running strong. I doubt ill ever leave. I learned my lesson. Review Source AJ Amanda J. Co-owner Food & Beverages Used the software for: 2+ years ### "Subbly Review" November 17, 2022 5.0 When we set up our subscription business, we looked at Subbly and Cratejoy. We ultimately went with Subbly to set up our website because it was cheaper to set and the fees per transaction were significantly less than Cratejoy. But also we liked the look of the Subbly backend and the helpdesk and support is outstanding. We do sell on Cratejoy marketplace but I don't like it - they fleece both the customer and the supplier with their charges and the support is poor. And don't get me started on their financial side.We made a great choice choosing Subbly. It has eased our transition into the subscription market and has allowed is to easily control our business. I am very happy and would recommend to all subscription box provoders. Pros Whenever I have encountered an issue with Subbly - usually of my own making - the support team at Subbly has always helped me out, usually straightaway. They have talked me through changes, done some for me and made me videos to follow. They are always here for me and always check back to make sure i'm happy.I like the ease with which I was able to set up the website without needing any computer training and the ability to have both subscription products and one-off products. There is a lot more functionality with Subbly that I have not delved into yet but so far I am very pleased and my business is ticking along nicely. Cons Overall, I am very impressed with the software. I would like to see more options for financial reports. Right now for sales tax there is a CSV file to download but it could be more robust. There are some issues with downloading to pirate ship items that aren't due to go out in that period which can be frustrating if i forget to "ignore" them.I would like to understand the "media" section better to be able to render photos that load quickly but that is probably more to do with me than the software. Reason for choosing Subbly see above Review Source CM Charmaine M. Owner/CEO Retail Used the software for: 6-12 months ### "The best way to start a subscription business." July 1, 2021 5.0 The best customer service you will ever find. They go above and beyond. Seriously, I have been putting them to work (unintentionally but I needed a lot of help/had a lot of questions) and they have graciously completed every task and answered every question. Pros It really is built subscription first. Where you would need a lot of plug ins and connecters to get started on other platforms like Shopify or WooCommerce, it's all built right in. So it really ends up saving you money because you don't have to pay for a lot of apps. Cons \>The emails that are triggered need to be able to come from a white labeled domain. >There is no direct integration with ANY CRM software. You would think at least salesforce or HubSpot, but nope. This isn't as big of a deal while I am still in beta but this is very important to me for scaling purposes. >There is currently no public API so I can't even get a developer to program an integration for me. But I have been informed a public one will be coming Fall-ish 2021. Switched from [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) WooCommerce isn't quarterly subscription friendly even with the subscriptions add on. It was also clunky and lacked the ease of use on both the customer and back end sides. Review Source Response from Subbly August 3, 2021 Dear Charmaine, thank you very much for your review! Our focus is always on our customers and on providing the highest possible level of service to them. We're sorry to hear that some features are not working as you expected them to, however, your detailed feedback will help us look into these issues and fix them. We take such feedback very seriously and have created a page, where you can request improvements to the existing features or even tell us about some new features you'd like to see, you can always share your ideas with us here https://subbly.canny.io/feature-requests. RR Rachel R. Owner Operator Retail Used the software for: 6-12 months ### "I stand by my previous review "BEST. CHOICE. HANDS. DOWN."" January 6, 2022 5.0 Where to begin...? I was struggling before I found them. I was struggling to get my subscription up and running, dropping money into another site that wasn't as attentitve to it's customer's/subscriber's needs even though they offered a marketplace. But then a sale through the marketplace would've taken what little 'profit' I'd have made off of the sale... and then came Subbly. The resources on their site are up to date. I've gotten multiple video explanations, on the backend of MY subscription store, showing me exactly where to go and what to do pertaining to whatever questions I may have asked. They give you the tools and resources you need for success and if you need that little bit of help along the way to figure things out because you got stuck? The staff are there to help you 100%. Seriously, I can't say enough good stuff about the staff. And the fact that Subbly makes a live chat a priority for their subscribers to reach out as issues arise? I don't have to wait a week or more for help with something that could literally take 2 minutes to answer. Remember in Pretty in Pink when Ducky takes Andie to Prom and then she ends up leaving with Blane? But just as you're feeling sorry for Ducky there is that girl who waves him over and you know he's going to be okay? Well I was Ducky and Subbly was that girl waving me over. Weird analogy I know. But I feel like I'm going to be okay with Subbly. Pros It's not wordy in the instructions. It's clean. It's concise. It's easy to manage on my own('cause let's face it starting out, we're doing it all ourselves)! It's easy on the eyes on the screen even if sitting and working at the computer for a long time (as we do). Cons In the website builder I get "Product" and "Products" mixed up... but that's more of a user error than anything else! Alternatives considered [Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Subbly The price is good for the services offered, and they deal exclusvely with Subscriptions, and seriously having that customer service assist you when you run into a new situation or a hiccup in your website or an issue with the backend of your account. It's priceless. I can say with confidence I can type them a problem I've encountered and I KNOW someone will get back to me shortly so I can still be working at my computer on other stuff while I wait and I don't have to worry if I will hear from them a week later. I can live without a marketplace (although i wouldn't necessarily object to one happening, but then perhaps it would take away from the amazing subscription business customer service they provide if they tried to do too much). Besides they provide insight into how to market your business. So take the time and check out their resources they provide; they have great visuals and are concise insights to market your business. A lot of the time if I don't want to surf around on the Subbly resources I just google whatever help I need and add the word subbly and it brings me to the Subbly resource I need on their site! Review Source WF Whitney F. Owner Artist Arts and Crafts Used the software for: Less than 6 months ### "Subbly - from a content creator and artist's perspective" July 15, 2020 5.0 My overall experience has been smooth and the transition from my previous platform, seamless. I was able to set up the subscription tiers and integrate the code into a landing page on my website within a single day. I've yet to encounter any hiccups but I'm fully confident that if I do, their customer service team will be quick to reply. So far all my questions have been answered by their robust help pages. Instead of a paltry FAQ page, they have an entire bible on how to use their site. Since moving to Subbly I've seen my subscribers nearly double. I've had nothing but compliments from my supporters on how easy and professional the checkout/subscription process has been for them. Pros By far my favorite feature is the integrated survey option. Rather than having to create a send a separate questionnaire to my subscribers, I can create a unique survey for each subscription tier. This has allowed me to tailor my product to individual customers and provide a much more personal experience while also up-selling additional items. Cons The one feature I would like to see implemented differently is the current inventory tracking options. I am not currently selling individual items, only subscriptions, but I would like the ability to limit the number of subscriptions available for a given tier. Currently the only way to do this is to add the "inventory tracking and management" add-on to your Subbly subscription. At $39/mo this is an expensive feature for someone like myself who isn't really looking to track inventory, just limit subscriber numbers. At the moment I find it too large of an expense for me to justify adding it to my account. Alternatives considered [Podia](https://www.capterra.com/p/160788/Coach/) Reason for choosing Subbly All of these alternatives were light on features. Many of them weren't set up for physical products and do not allow you to limit the number of subscribers. Some were significantly more expensive all while offering fewer customization options. Review Source DT Dean T. Co-founder Consumer Goods Used the software for: 6-12 months ### "Great for flexible and dynamic subscriptions" September 24, 2020 4.0 It's a great but still growing platform for subscription businesses. I think it's the best option at a reasonable price range for a subscription business all-in-one platform and website builder, and they are building out some of what I would consider are the missing features so it's only going to get better. Plus, their customer support is worth a special mention - they go above and beyond with personalised support whenever anything is amiss. I recommend Subbly for subscription business startups. Pros I reviewed a few platforms via free trials before deciding on Subbly for my e-commerce subscription store. It was the clear winner for versatility and support for variable subscription options. Other platforms can be twisted to work, with plugins and addons (at additional cost) but if a line of subscription products is your core, then Subbly's your best bet. This is what it's designed for out of the box, and it handles it well. Cons Because Subbly is still (as at Sep 2020) a relatively niche platform, if you want to integrate with other services you have limited choices. They are building out their app integrations, but the library of services that work with Subbly is still small. However, some custom coding and some automation intermediaries like Zapier can bridge a lot of these gaps. The website builder is comprehensive and easy to use. There are a few features missing, but that's true of Wix, Squarespace and others I've used. Subbly's builder is actually easier to use than some of these others, and allows custom code to fill the gap where there's no built in feature. However, as flexible and great as this part is, the rigidity of the checkout is a drawback - I believe it's on the roadmap to open up more options and customisations with checkout and I think that will make Subbly an end-to-end unbeatable option for subscription commerce businesses. Alternatives considered [Squarespace](https://www.capterra.com/p/143461/Squarespace/)[Cratejoy](https://www.capterra.com/p/173276/Cratejoy/)[BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Subbly Subbly is designed for subscription commerce out of the box. The other platforms were either too expensive, too rigid, or only dealt with subscription products with the help of plugins, add-ons or as an afterthought. Review Source VK Valeriia K. Marketing Assistant Food & Beverages Used the software for: Less than 6 months ### "Unpleasant Experience with Subbly – Not Recommended" January 19, 2024 1.0 I regret to share our recent experience with Subbly over the past two months. Unfortunately, our interaction with the company has been far from satisfactory, and I feel compelled to detail our concerns for the benefit of other potential users. Firstly, Subbly has consistently refused to provide comprehensive company information, a practice that appears to violate UK laws. Secondly, while their response time is commendable, our communication with Subbly has been consistently unproductive. Our requests were met with rejection, demonstrating a lack of client-centricity on their part. Thirdly, the payment policy of Subbly does not include provisions for refunds. Consequently, we refrained from utilizing their services throughout the entire month, investing valuable time in correspondence with no positive outcome. Upon realizing Subbly's refusal to comply with legal obligations and accommodate our concerns, we made the decision to terminate our association with their services. Despite our unused subscription, Subbly declined our request for a refund. In conclusion, our experience with Subbly has been marred by unresponsiveness, and an inflexible payment policy. We advise potential users to carefully consider these aspects before engaging with Subbly, as our encounter has been both frustrating and disappointing. Pros Responded quickly, but not enough to resolve our request Cons 1\. Subbly has consistently refused to provide comprehensive company information, a practice that appears to violate UK laws. 2. Our communication with Subbly has been consistently unproductive. Our requests were met with rejection, demonstrating a lack of client-centricity on their part. 3. The payment policy of Subbly does not include provisions for refunds. Review Source Response from Subbly February 29, 2024 Unfortunately there was a breakdown in internal escalation processes, and even though I personally reached out to rectify the situation and to explain that we did have the necessary provisions and capabilities for their needs, the ship had unfortunately and understandably sailed. Internally we have done some education and tightened up processes to prevent this happening again. Extending my personal apology again for this mishap, and I wish the merchant the best of luck and future success with their onwards subscription-first mission! Stefan Pretty CEO & Founder fG florian G. entrepreneurs Arts and Crafts Used the software for: Less than 6 months ### "What I think about Subbly after testing it for several months." November 3, 2023 5.0 Pros Subbly has enabled me to launch my business. With a subscription-based focus, Subbly made it easy to set up without the need for multiple plugins, which could have been much costlier through other providers. Their customer service is excellent—prompt responses, and they even send you personalized videos to assist with your page and provide further help. Cons I wanted to implement discounts, for instance, for Black Friday across all items at once and display the original and discounted prices with different reduction percentages without requiring a discount code. Additionally, I was interested in having a feature directly on the website to create shipping labels. Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/)[WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Subbly Being 80% focused on subscriptions, only Subbly offers a direct setup. Review Source TK Taylor K. Owner Retail Used the software for: Less than 6 months ### "So far it's been great" April 23, 2024 5.0 Pros Subbly has great step by step instructions on how to create your very first subscription based website. They really target one niche and do that one thing very well. Cons There are a few kinks here and there but I believe that has more to do with me learning their system. Review Source EM Estèle M. CEO Consumer Goods Used the software for: 6-12 months ### "A MUST for every subscription-based business!!!" May 25, 2022 5.0 I manage all my subscription box operations from Subbly super easily every day. And their team is fantastic, they're brilliant in helping you solve your issue ASAP! Pros No need to play around with your store for ages, you have everything inside Subbly! Plus the support team is super fast in answering and they're always releasing new features to help manage your subscription business. Finding Subbly literally saved me when I started off my subscription box. Really intuitive and easy to use, would recommend 1000% to anyone in need of a reliable platform to manage a subscription-based business! Cons There are few features they're still working on (like coupons), I'd love to be able to add a product to an order based on a coupon clients use! Review Source PG Philippa G. Director Retail Used the software for: 6-12 months ### "Amazing product, lovely interface and fantastic customer service" April 15, 2024 5.0 Simply brilliant. Intuitive, seamless, supportive and user-centric. Pros I can't recommend Subbly high enough to potential customers. Not only is the product brilliant, but the customer service is second to none! The Subbly team are friendly and proactive and will go as far as sending you personalised guidance videos. Can't wish for more! Cons A little hard to integrate digital downloads Reason for choosing Subbly Podcast suggested it would suit our business needs the best Switched from [Wix](https://www.capterra.com/p/169007/Wix/) Wix wasn't user friendly or supportive and didn't support subscription billing easily. Review Source RA Rebecca A. Business Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Helped me grow my business!" January 28, 2022 4.0 I think it's great! I've researched other platforms and this definitely is the best for the subscription box model! Pros I like how easy it is to use! Whenever I have an issue, the customer service is second to none. I like how it's now rolling out new features to help with growing a subscription service. Cons I sometimes find that not all apps/services integrate well with Subbly, but this is definitely improving. I also find that website design can be quite basic. Alternatives considered [Cratejoy](https://www.capterra.com/p/173276/Cratejoy/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Subbly The pricing was really competative. Review Source RM Rebekah M. Founder & Buyer Retail Used the software for: 6-12 months ### "Oustanding Product & Service" June 8, 2020 5.0 It has been great, they know what they are doing. If you have a subscription box use Subbly, they know all about them...this is a massive help. My website provider did have a subscription payment option but not for quarterly, whereas Subbly knows it's as popular and as key as monthly. Pros I love how easily the checkout option was to set up with Wix...I think together with the step by step instructions I only had to add support a couple of things...which they came straight back to me...really helpful. I probably would have done everything on Subbly if I hadn't already spent ages setting up wix and I had committed to a large annual cost with a couple of upgrades. Cons I don't think there are any negative things to say about the software. I would have liked an option of my customer selecting one of 6 free greeting cards (these are also for sale individually) if they spent over a certain amount or buying a one-off box for as a gift, it's not an issue I just have an excuse to contact the customer and ask them. The Subbly team is constantly adding, improving, and updating the software. Alternatives considered [Cratejoy](https://www.capterra.com/p/173276/Cratejoy/) Reason for choosing Subbly Everything really, Subbly are on it and want it to be the best, they seem to work on it all the time, every week I have seen a new update, I love it. Review Source TS Telia S. Owner Education Management Used the software for: Less than 6 months ### "Subbly CAN DO IT ALL" November 11, 2020 5.0 I am so excited to have the ability to offer digital products with my subscription boxes. Also, they created a community of subscription box companies in a Facebook group to provide a space for people to find support or bounce ideas off each other. Pros So easy to use!! Since I was just starting out they helped me think of things I hadn't thought of yet. Also, the customer service is EXCEPTIONALLY amazing (and super patient) honestly I was messaging them everyday setting up even before I starring paying for my plan. Cons I can't really think of anything I would need outside of what Subbly offers. Alternatives considered [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[Amazon S3](https://www.capterra.com/p/174285/Amazon-S3/)[WordPress](https://www.capterra.com/p/131687/WordPress/)[Cratejoy](https://www.capterra.com/p/173276/Cratejoy/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Subbly The customer service and the fees are reasonable. I mean I know that everyone need to have their own piece of the pie, but Sublly isn't like the other companies. They understand that you are a new business and every little penny counts, I think this is because they are a "bootstrap company" and remember how it is when you are starting out. It just seems really personal and honest when they talk to you. Switched from [Cratejoy](https://www.capterra.com/p/173276/Cratejoy/) Cratejoy was just a market place, everything I needed was an add on. Also, setting things up was complicated and confusing to me and they never would email me back for days. I am a mom of two toddlers and I only get to work on things after that are asleep so I usually end up sending 5 or 6 messages to the support team while I am trying to work on things. Even though I am in a different time zone they always message me back within a few hours AND they answer all of the questions, not just the last one. Review Source ED Edith D. CEO Broadcast Media Used the software for: Less than 6 months ### "Where to begin..." April 27, 2021 5.0 HEAVEN! Especially for the price :) Pros I have been SOOOOOO impressed with Subbly for its major role in my business! I recently rolled out product-based subscription boxes and I COULD NOT do this without the gorgeous and intuitive Subbly software! In the world of SAAS-Y products, they bring all the value for my money! Subbly was the ONLY provider that helped me achieve my goal of having a recurring subscription box where people pick their products. I LOVE that my customers have a simple and useful dashboard and sophisticated features that other services either don't have or don't provide at an affordable rate for a growing entreprise. Customer service is always 100% knowledgeable and friendly! Can't wait to see what new functionality you come up with to make my business flow great and look even greater! Cons There are three things I need to be happier: 1) Single item coupons WITH unique codes and expiration dates (useful in both single and subscription products) 2) I need a way to provide affiliate links to my ambassadors for referring my single products and/or a specific subscription in my store. These also need to have an expiration date option.. 3) I need to be able to provide additional options to subscribers such as buying the 'basic' box for a specific rate OR the 'luxury' box for a higher rate. All within the same subscription listing. It's too exhausting to do multiple listings and it makes for an unnecessarily clunky checkout where they can't weigh which one is better within checkout. Reason for choosing Subbly \- Functionality - More affordable Review Source Response from Subbly August 3, 2021 Dear Edith, thank you very much for your kind words and for taking the time to leave us this wonderful review, we greatly appreciate your effort! And also thank you for the detailed feedback about possible improvements, we take such feedback very seriously and have created a special page, where you can request improvements to the existing features or tell us about some new features you'd like to see, you can always share your ideas with us here https://subbly.canny.io/feature-requests. CV Crystal V. Owner Retail Used the software for: 1-2 years ### "Subbly Review" July 14, 2022 5.0 Customer service with Subbly is top-notch! If I had a question, I would receive a video response showing me exactly how to navigate my system to address my question. VERY fast responses and they were easy to contact. Pros Subbly's platform is perfect for small business. It is very intuitive and easy to navigate. Inside the platform, Subbly would provide notifications and updates of what was happening in our account in "real language". I love this feature, as it makes it easy to see the activity on my account. The website builder was surprisingly easy, but allowed for a ton of design flexibility. Cons There really were not any features that I didn't like with Subbly. I was overall really pleased with it. Alternatives considered [Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Subbly Ease of use and customer service. Review Source CF Carrie F. owner Education Management Used the software for: 1-2 years ### "Thanks Subbly" July 20, 2021 5.0 I feel like if I spend more time with Subbly University, I could use it better. I'm working towards it. But I seriously appreciate you guys. You've been incredibly patient and responsive. Pros Subby has made it so that I could easily get my subscription box business off the ground. Their customer service is KING. Seriously unparalleled. It feels like I have Subbly admin as my employees helping me every step of the way. Cons I do struggle with using software. The site isn't intuitive (to me) and that is why I have relied so heavily on customer service. Alternatives considered [Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Subbly I needed it to work for subscription boxes. Shopify confused me in that way. I didn't know which apps to get and it felt overwhelming. Subbly made it easy to get going. Review Source Response from Subbly July 30, 2021 Dear Carrie, thank you for taking the time to leave us this review, we really appreciate it. We strive to make every customer experience to be a great one and we're sorry to hear you found Subbly interface not as convenient to use as we've hoped it would be. However, your feedback will help us improve and see how we can make the interface even better! KC Krystal C. CEO Retail Used the software for: 6-12 months ### "Best Subscription Platform" October 1, 2020 5.0 I don’t have any plans to leave Subbly. I’m very impressed with the company overall and do look forward to anytime they release new features and upgrade the platform! For anyone else that is new to the subscription box business, this company truly is the go to! Pros Subbly is a great subscription platform for start-up subscription companies. The software is easy to use for the beginner and the website builder was super easy to set up. I had my new website and product up and ready to sell within a few hours. Cons There are some features that could be added but I promise you, if you talk to Subbly‘s team, they will hear you out. They’ve been able to help me with every request so far and they’re willing to listen to suggestions for new features or bug fixes. There are very few cons and trust me, the benefits do outweigh them. Alternatives considered [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[PayPal](https://www.capterra.com/p/207944/PayPal/)[Recharge](https://www.capterra.com/p/206617/ReCharge-Payments/)[Recurly](https://www.capterra.com/p/122700/Recurly-Subscription-Billing/)[Cratejoy](https://www.capterra.com/p/173276/Cratejoy/) Switched from [Cratejoy](https://www.capterra.com/p/173276/Cratejoy/) I made Subbly my main subscription platform because they are not a 3rd party marketplace. Cratejoy is a 3rd party marketplace and is more expensive to use. Review Source CS Christy S. Owner Consumer Goods Used the software for: 6-12 months ### "Subbly's website builder and subscription format make it easy to get up an running..." November 4, 2020 5.0 I have reached out multiple times via chat and their team is incredibly responsive and helpful - usually within the hour. Great customer service! Pros The website builder is very intuitive. Drag and drop mostly with no coding required at all (unless you want to ). They have a variety of templates that allow even the most tech-phobic entrepreneurs to simply drop in their unique text and photos. Very efficient. The subscription tool that incorporates the typeform survey is genius. It allows sellers to customize products in the subscription without having to go out of their site or follow up with an email. The tracking tools are very user-friendly as well. The ability for users to purchase one-time products and not just a subscription is a great feature. Cons The basics of the website builder and functionality are a great start but there are some customizations on the product side, like a survey integration on the one time product that I'd like to see. Switched from [Wix](https://www.capterra.com/p/169007/Wix/) I was using Typeform to gather information from my clients and embedding the surveys into the wix site but it was still clunky. This is a much smoother user experience. Review Source MP Mark P. Owner Entertainment Used the software for: Less than 6 months ### "Customer Service at this company is PROactive. " March 2, 2023 5.0 I'm starting a new subscription box business and I needed a website. I found a company that specializes in this and very quickly became absolutely and completely frustrated. I was just wishing that I had a friend that would hold my hand while setting this up. I Googled who their competitors are, and came upon Subbly. What a completely different experience. Immediately I noticed that their website showed step-by-step how to set everything up-and they thought of absolutely everything. It couldn't have been more intuitive. But as easy as their software has made things, by far the most impressive thing is this company's customer service department. I then received an absolute onslaught of hand holding. This company's customer service is second to none. The customer service department is actually PROACTIVE. They don't wait for you to have a question-They anticipate what your questions are going to be, then they email you detailed explanations that you receive as your setting up your site. It's feels like you have a friend watching over your shoulder, and answering your questions as you build your new site. The chat box is just as awesome, as your questions are answered almost immediately, and they offer additional tips just to one-up their own customer service. The people could not be more pleasant or helpful. I never imagined that I could have a better customer service experience than Amazon. I was wrong. Subbly has best support, bar none. Pros Ease of use. It's truly a turn-key package, and so easy to use. Cons Nothing. It's awesome. The only thing better than the software is the excellent customer service. Review Source CS Carla S. Founder and Owner Retail Used the software for: 1-2 years ### "Excellent Customer Support. " October 23, 2021 4.0 Subbly Customer Service has been very patient and responsive to my questions and are always willing to find a solution to my problems. Communication is very clear. I am a happy Subbly user. Pros I was a complete beginner and was able to design my website, setup my Subscription Box business and run online shop, all with the support of Subbly excellent tutorials and Customer Support. Cons As the platform is subscription oriented, it was not so easy to set up my products shop at the beginning, but they are always improving the features and it is a lot easier now. Review Source Similar Products Featured