# Page 5 | Subbly Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Subbly the right Subscription Management solution for you? Explore 215 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144363/Subbly/reviews --- Subbly 4.8 (215) [View alternatives](https://www.capterra.com/p/144363/Subbly/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Subbly ## Showing most helpful reviews Showing 101-125 of 215 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BA Brittany A. Owner Music Used the software for: Less than 6 months ### "Great Alternative " May 31, 2023 5.0 Pros I really liked how the dashboard is set up. It’s easy to see what’s left to do and what you still need to do. Cons The payment options are great but it’s a bit cumbersome to set them up outside of stripe. Review Source JB Jared B. Founder Retail Used the software for: Less than 6 months ### "Great option for subscription based businesses!" October 31, 2022 5.0 I found it by listening to the Subbly Podcast and then decided to switch from shopify to subbly, greatest switch! Any possible change of a future mobile app like shopify does? Pros I love how simple it is get up and running within a few days! You can have a working system with a nice looking website in a matter of a week! Cons Parts of the website builder are finicky but for the most part I love Subbly! Customer service is prime!! Alternatives considered [Cratejoy](https://www.capterra.com/p/173276/Cratejoy/) Reason for choosing Subbly The podcast hyped me up! Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) Too many plugins to do the simple task of making a subscription based company! Review Source NA Ned A. owner Food Production Used the software for: Less than 6 months ### "Not a techy!" September 17, 2020 5.0 I'd absolutely recommend Subbly to a colleague. Pros Dear \[SENSITIVE CONTENT HIDDEN\], It's me, Ned. I gotta be straight with you guys. I've been dealing with some anxiety over this transition and I realized yesterday that I've really given into my fear of losing "control" of my business. Moving from a system that I've created and fully understand to a system I was afraid of. But you two have championed me through the process as tough as it was and I really appreciate your help. I can honestly say after spending a few days on your platform I've come to appreciate it's common sense flow and ease of creating a system. I'm excited for all the potential we have now with a great process finally set up. I'm sure I'll have 100 more questions. I'm too old for this stuff sob But I want you to know that I appreciate you guys and the amount of time you put into serving your customers. Thank you! Ned Cons For me it was just overcoming my own lack of experience with software like this. After a week or so I got the hang of it and love this service. Reason for choosing Subbly Did the research and this was the best fit. Review Source TS Teri S. Owner Consumer Goods Used the software for: 6-12 months ### "Customer Service is Amazing!" March 16, 2020 4.0 Pros Subbly offers a great platform that is custom-built for subscription boxes. They are continually adding new features and improvements based on user feedback. Best of all though (and why I chose them over other platforms) is their amazing customer service. Their responses are quick, personal, and helpful EVERY SINGLE TIME. You can tell they really care about serving their customers and are invested in our success. Cons Their new website builder requires has a little bit of a learning curve, but once you use their helpful videos, it's pretty simple to use (and if you ever have a question, they are quick to respond). I'd love to see them add functionality for web-delivered products (in addition to physical sub boxes). Review Source SH Sarah H. Small Business Owner Arts and Crafts Used the software for: Less than 6 months ### "Great Service, Great Product!" June 19, 2019 5.0 I was new to ecommerce and building websites prior to launching my business over the past year. I had a launchpage with another company to start with and then switched to subbly when I was ready to officially launch the business. I chose Subbly based on reviews I read, and I'm so glad I did. Subbly guides you intuitively through many of the steps of setting things up and has so many capabilities - there is so much to think about, I'm so glad that Subbly guides you through the process. I think the platform is pretty straightforward for a non-techy person, and I have really appreciated their excellent customer service when I do have questions. And, I'm so glad they respond quickly and are helpful, respectful, and encouraging to me, the customer. Pros I love that the subbly is easy to use and navigate. Great customer service!! I really can't overemphasize how great their customer service is. Every time I have had a question, they reply personally with help (usually within a few hours) and follow up to make sure everything is going well. Also, I love how their responses are always positive and encouraging. Cons Hmmm. . . can't really think of anything Review Source DK Dorethia K. CEO Retail Used the software for: 6-12 months ### "Exactly what my business needed" April 20, 2021 5.0 Pros Subbly is so easy to use and the customer service is amazing. The analytics are very helpful in determining what I need to tweak each month and the overall health of my business. I love it! Cons I wish there was an easy way to print the notes customers send with their gifts. Reason for choosing Subbly Shopify requires more plugins, hard to program - where Subbly was easier and a one-stop-shop. Review Source Response from Subbly August 3, 2021 Dear Dorethia, thank you very much for your kind words and for taking the time to leave us this wonderful review, we greatly appreciate your effort! MH Matthew H. Owner Retail Used the software for: 6-12 months ### "Great Service " May 2, 2020 5.0 I use Subbly for my website hosting and checkout. It made it very simple to get started and go. Very little hassle or struggling. Pros Amazing customer service. Product is generally very user friendly. When it isn't you can expect help asap after submitting a request. Truly wonderful. Platform also has a ton of features. Cons Features you want are all locked behind paywalls separately. No special, buy them all discount or anything. Hard on the budget of a fledgling subscription business. Alternatives considered [Cratejoy](https://www.capterra.com/p/173276/Cratejoy/) Reason for choosing Subbly Pricing model was better. Service was better. Review Source Jonathan S. Cofounder of La Box du Filmmaker Consumer Electronics Used the software for: Less than 6 months ### "Très pratique pour commencer son business rapidement et professionnellement." September 13, 2021 4.0 Pros L'interface back-end est très plaisante à utiliser et il est facile et rapide de créer un site professionnel et opérationnel. Cons Le website éditeur est parfois compliqué à maîtriser. Il n'est pas (encore) possible de dupliquer des abonnement. Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Subbly Il m'a été recommandé lors de la formation que j'ai suivis pour créer ma box par abonnement. Review Source GS Greta S. Marketing Design Used the software for: Less than 6 months ### "Subbly " July 21, 2021 5.0 Pros I came from WordPress so it's a bit different but when you get used to it it's super easy. I like the simplicity of elements and drag and drop functionality. I would definitely recommend giving it a try if you are building a subscription business. Cons Like I said some functions work differently like in other Softwares so it takes a little time to figure out. Alternatives considered [Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Subbly I just did some research and read some comments about the different products quality and prices and I decided to go with Subbly. Review Source Response from Subbly July 30, 2021 Dear Greta, thank you very much for taking the time to leave us a great review! Fiona D. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Made Setting Up My Subscription a Cinch!" June 23, 2021 5.0 Using Subbly has taken away all the difficult tasks from running my subscription - the ordering, payment, organisation and follow up - I am so happy with it! Pros This software is intuitive and user friendly and if you get stuck, the support is absolutely first rate! I have made a few small errors and the fantastic support has been so helpful - I love it! Cons I wish I had taken the abandon cart part of the package at the beginning - nothing to do with Subbly - they recommended it - I just didn't realise how useful it would be! Review Source Response from Subbly August 3, 2021 Dear Fiona, we greatly appreciate you sharing your experience using the Subbly platform! We always make sure our customers are at the heart of what we do and how we do it. LT Lynda T. owner Consumer Goods Used the software for: Less than 6 months ### "Great software" July 10, 2021 4.0 the experience has been so great. The customer support team has been awesome. I would still be stuck if they hadn't helped me. and with the support chat, I have an answer within minutes of asking the question. Pros The website builder is so easy to use and understand. The people are great and very helpful. They seem to really care about me and helping me. They are patient, even when I don't understand what they are telling me. I also really like that everything is all handled by one company. There are no miscommunications about whose responsibility it is to fix the problem. Cons Perhaps a little more customization for the one time products, but ultimately I understand they are not the focus of the company Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) Shopify does not handle subscription products very well Review Source Response from Subbly July 30, 2021 We greatly appreciate your feedback! We always make sure our customers are at the heart of what we do and how we do it! RH Rebecca H. Owner/ founder Retail Used the software for: 1-2 years ### "Subbly Review " June 4, 2021 5.0 Pros Easy to use, Great support - Subbly are always quick and willing to help when needed Cons I like it all! Easy to use and always support when needed Review Source Response from Subbly August 3, 2021 Dear Rebecca, thank you very much for your kind words and for taking the time to leave us this wonderful review! DH Donna H. Founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great product to help small businesses" February 11, 2023 5.0 Love the fact that it is a built in all in one product and no alternatives are needed to do different functions. Pros Great for start-ups and small businesses to use. I use this not just for my subscription box for other products too. The ease without it being too overwhelming which some alternatives are is great. Cons It would be good to have an integration with accounting software (e.g. Xero) to streamline the process further. Reason for choosing Subbly Recommendation and ease of use on trial. Review Source eS eliza S. Founder of Funbtastic Armenia Education Management Used the software for: Less than 6 months ### "Subbly customer service" October 10, 2022 4.0 Pros I had a great experience with Subbly customer service. They were very responsive and quick in terms of providing help as necessary. The representatives quickly reply to my messages and walk me through the steps to solve the problems. I had am issue with the functionality of the website the day of the launch and Carlos was extremely helpful to quickly find and solve the issue. Cons If you are a small business and looking for a local delivery option, the system does not provide any kind of system to show the proof of delivery. There could've been some kind of integration to have a method of also scanning those items just like USPS does. Review Source DA Drew A. CEO/Co-Founder Used the software for: Less than 6 months ### "Subbly is a great full-service platform to get your subscription box business off the ground." April 7, 2018 5.0 Pros The best features of Subbly are the backend tools, the customer service, and premade site templates that are optimized for conversion. Before Subbly, I was manually shipping each box by typing addresses and printing individual labels, Subbly helped connect with Shipstation which cuts my ship time tenfold.. I'm confident we will be able to handle that on our own. Subbly also easily facilitates billing which is nice. Other backend features that I like are the referral program and hopefully soon to come affiliate program. As far as customer service, Subbly connected me with a dedicated account manager that has been extremely responsive and seems to always have a solution for each issue that has risen for me. As far as web templates, my conversion has gone up significantly since switching from Wix to Subbly. Cons I wish there were a bit more flexibility with the site design, there isn't the ability to add sections or move things around- you're somewhat bound to the template they give you. Good news is the templates work. Also, some of the tools can be buggy, but they usually fix bugs quickly. Review Source SP Sam P. Business owner Retail Used the software for: 6-12 months ### "Excellent!!" November 21, 2021 5.0 Excellent! Pros The customer service is above and beyond! Cons I wish more features were included in the lower cost plans for businesses just starting out Review Source LG Louisa G. Owner Retail Used the software for: Less than 6 months ### "Subscription Service Solutions! " February 17, 2021 5.0 Excellent! The product is fantastic and the customer service is phenomenal! I cannot say enough about the customer service and availability of someone to talk to when a question arises. I don't have to wait hours or days for an answer, they get right back to you. It reduces a lot of stress when they are always available to help. I am looking forward to launching my business with help from Subbly! Pros The software is intuitive and easy to use. There are lots of customizations that can be made and if there isn't a solution - Subbly will make one! They are all about solutions! Cons I haven't had any negatives at this point, they have been very responsive to any needs we have and are always willing to find a solution to my issues. Alternatives considered [Cratejoy](https://www.capterra.com/p/173276/Cratejoy/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Subbly The customer service , the features and the ease of use. Review Source BL Bryan L. CEO Apparel & Fashion Used the software for: 1-2 years ### "Increased our conversions." April 7, 2019 5.0 Helped increase our customer retention and was super easy for our customers to navigate which helped reduce our customer support tickets. Their subbly support team is extremely fast and responsive, nice job guys. Subbly helped us validate and grow to a significant size. Pros Turn key solution and great customer checkout experience. Also loved the new inventory feature ++++ Cons They could have a few more app intergrations , but I was told they are working on more. Review Source AB Adrien B. CEO Wine and Spirits Used the software for: Less than 6 months ### "I'm happy with Subbly" August 7, 2023 5.0 Probably one of the best plateform for subscription. Pros A wonderful customer service, easy to use and change thing, not expensive, always news feature Cons The migration was a little bit more complicated than expected, but customer service help with this. Switched from [PrestaShop](https://www.capterra.com/p/134005/PrestaShop/) The price was way lower, the customer service is more available, it was difficult and pricy to change some things and i had some issues with some subscription. Review Source HH Halima H. Owner Events Services Used the software for: 1-2 years ### "Amazing!" June 18, 2019 5.0 AMAZING! Customer service is great. Whatever time of day it is, I get an answer super fast and they really care about their customers. Pros Subbly is exactly what I needed for my subscription box. I tried a few other options and it was too complicated. Subbly makes the process easy and their customer service beats out any company I've ever purchased from! Cons I wish the blog feature had more customization options. Review Source MS Mehdi S. E-commerce Internet Used the software for: Less than 6 months ### "\[SENSITIVE CONTENT\] is the best" October 4, 2021 5.0 If I took the time to come all the way here, it's for \[SENSITIVE CONTENT\] is very professional, he is very patient, and he even knows that I am complicated. He is also very reactive, he answers all the time. It's so good to be able to count on him, I can move forward without stress because I know that \[SENSITIVE CONTENT\]is there. Pros The possibility to connect the checkout to other platforms. Cons The subscriber area cannot be translated into French. Review Source SF Steve F. Founder Wine and Spirits Used the software for: 6-12 months ### "Best Subscription Box Platform" April 5, 2019 5.0 Very positive experience with the Subbly team. They are responsive to hearing suggestions and implementing ideas that all merchants will benefit from. Pros The advanced integrations and billing options make setting up a fully customised subscription business very straight forward. The advanced options make it easy to rapidly test promotions to a wide range of audiences and really hone in on your perfect product/market fit Cons That I didn't start using it during our initial launch. Review Source Response from Subbly April 8, 2019 Thank you so much for your kind words, extremely glad to hear you are enjoying our service! DW Denise W. Owner Retail Used the software for: Less than 6 months ### "Great Product and Customer Service" August 27, 2019 5.0 I have built a completely new website by customizing one of their templates, in a short period of time. I have found their customer service top notch, as they've been close by to answer my endless questions. Pros The software just makes a lot of sense to maneuver while building. It's easy to learn for the most part. Templates are easy to customize. Cons The Con is really a Pro, but I found that there are so many options for customization, it's easy to be overwhelmed as you keep unearthing a new feature. Alternatives considered [Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Subbly I would have needed a subscription box add-on to get me near what Subbly offers. Review Source TD Tania D. CEO Commercial Real Estate Used the software for: 6-12 months ### "Very good Software and support team !" February 2, 2023 5.0 Good experiences, very reactive and very good listenning of my needs Pros Easy to use ! Thank you for that because se can go Quick ! Cons not a lot of templates And I think that you can improvise the style a little bit Review Source CM Charles M. Entrepreneur Wholesale Used the software for: Less than 6 months ### "My Use of subbly" September 29, 2021 5.0 Subbly IS the Best solution for Subscribtion box type of company Pros The Custom support team IS just Amazing ! Really It's the Best Custom support ever !!! They Can help you at anytime ! Cons The software isn't in French.. si for the French user who Can't understand english it's a cons. The translation IS French in the checkout isn't perfect Review Source Similar Products Featured