# L2L Connected Workforce Platform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is L2L Connected Workforce Platform the right Preventive Maintenance solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144367/Dispatch/reviews --- L2L Connected Workforce Platform 4.5 (95) [View alternatives](https://www.capterra.com/p/144367/Dispatch/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of L2L Connected Workforce Platform Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews KC Kenji C Electrical Controls TechnicianMedical Devices, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “I like the fact that the L2L dispatch system is easy to create new dispatches for maintenance technicians, and the fact that the dispatches show up nearly instantaneously with the automatic refresh feature on the dispatch page.“ May 22, 2024 AP Anne-Marie P OperatorPharmaceuticals, 10,001+ employeesUsed the software for: More than 2 years. “What I like least about L2L Connected Workforce Platform is the system is not validated to my understanding and we currently must use two systems to report dispatches.“ May 22, 2024 KM KAYLA M QMS AdminAutomotive, 51 - 200 employeesUsed the software for: 1-2 years. “This allows us to provide status updates on projects in real time and connect these to different production areas.“ May 24, 2024 TB Thomas B Production SupervisorConsumer Goods, 10,001+ employeesUsed the software for: More than 2 years. “I think it is a decent platform but dont like that it doesnt show that the line is down and what is causing most of the downtime.“ May 26, 2024 ch colton h Maintenance Planner CoordinatorFood Production, 501 - 1,000 employeesUsed the software for: More than 2 years. “separating access to individual as the program is designed is extremely handy when maintaining a workload of dozens of users. “ May 22, 2024 JB Jeff B Sr. Process EngineerAutomotive, 10,001+ employeesUsed the software for: More than 2 years. “It is hard to come up with negatives with L2L“ May 22, 2024 BE Brock E Production PlannerPackaging and Containers, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The visual graphics/visibility/traceability of issues, downtime, order status are great helps in tracking down where scheduling is succeeding/failing.“ June 7, 2023 KS Kimberly S plant logistics operatorConsumer Goods, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “really did not receive good instructions on how to use the platform so basically had to figure it out on my own“ May 22, 2024 ## Showing most helpful reviews Showing 1-25 of 95 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kelly M. Senior Manufacturing Engineer Food & Beverages Used the software for: 2+ years ### "L2L in a Job shop environment" July 12, 2023 5.0 I like it, it was easy to train uses, modify how we wanted our work to appear, and the notification process was a great way to trigger the need for immediate action. The system is highly adaptable, and lets it be used for multiple functions. They have API functions that can be captured to help with automation of functions. The L2L team is great to work with, they even did customization for us and assisted with the rollout. Pros The software is easy to configure and roll out. It allows a lot of customization with out paying for custom programming or needing programming resources with in our company. Cons We use the system for both manufacturing and maintenance. The maintenance side of the process often gets overwhelmed by the volume of activity in production. Reason for choosing L2L Connected Workforce Platform Ease of implementation, configurable, and adaptable to the different types of processes we use within our manufacturing environment. Review Source DL Darrell L. Maintenance Supervisor Pharmaceuticals Used the software for: 2+ years ### "Leading2Lean is a great CMMS" April 18, 2023 5.0 So far it has been a good experience and has made our documentation in regards to maintenance much easier. Pros I like how simple it is to complete preventative maintenance checklists and access that history, as well as creating reactive dispatches for equipment that is struggling or is down. Cons The reports for the machine/asset list and other reports are limited in what you can specify and how much you can customize them to fit your needs. Reason for choosing L2L Connected Workforce Platform They were able to provide the information we needed to get QA buy in as far as FDA standards go, as well as prove that change tracking worked for everything we needed it to. Switched from [Maintenance Connection](https://www.capterra.com/p/12444/Maintenance-Connection/) MC was not able to conform to FDA traceability standards for changes to PM checklists. Review Source jB johnny B. Lead Consumer Goods Used the software for: 1-2 years ### "JUST A USER." May 23, 2024 3.0 Was not show everything, on this but was not too bad to learn. Pros It is used by operators to check the QA of the pallets that are put out at this plant. Cons The program is not the best for everything, but it works well. Review Source VC Velda C. Calibration Tech Oil & Energy Used the software for: 6-12 months ### "Dispatch with a sense of urgency" December 16, 2024 4.0 Pros With this application you can dispatch certain tasks to certain employees. you can set the urgency and even time how long it took to complete the task. Cons The ease of learning how to use this is a bit complicated. Review Source IH Izaak H. Assembly Process Engineer Automotive Used the software for: 2+ years ### "L2L Review" May 21, 2024 5.0 Pros The ability to have access to all performance metrics, dispatches for downtime or running impaired, and comments from the line operators on one screen in the operator portal. Cons no cons come to mind. I have had little negative experiences with L2L Review Source TB Thomas B. Production Supervisor Consumer Goods Used the software for: 2+ years ### "Decent software for tracking downtime and documentation. " May 26, 2024 4.0 I think it is a decent platform but dont like that it doesnt show that the line is down and what is causing most of the downtime. Pros the notes feature is nice to be able what happened throughout the day and what the current issues that need to be worked on for the next shift coming in. Cons i dont believe that we currently use this feature or know what this feature is. Review Source KC Kenji C. Electrical Controls Technician Medical Devices Used the software for: 2+ years ### "My L2L Review " May 22, 2024 5.0 Pros I like the fact that the L2L dispatch system is easy to create new dispatches for maintenance technicians, and the fact that the dispatches show up nearly instantaneously with the automatic refresh feature on the dispatch page. Cons One feature that I would like to be expanded on is the play sound feature. I generally use the filter to change the "trade" type to electrical technicians, and when new dispatches come in the sound sometimes does not play right away. Review Source JC Jason C. Mechanical technician Machinery Used the software for: 2+ years ### "Easy to use but somewhat difficult to get modified. " May 23, 2024 4.0 Overall my experience has been good. I like that general users can modify their time spent on certain jobs and it's easy to have an understanding when work is required and how much time equipment has been down. Pros Simple layout and easy to find work orders. Fast one sided communication. Cons Only one sided communication. Takes time to figure out all the features. Review Source CW Craig W. Electronic Controls Technician Medical Devices Used the software for: 2+ years ### "Tech Review" May 22, 2024 5.0 It has really made our jobs as techs alot easier to find parts and organize machine issues better. Pros I like the simplicity and organization of it all. Cons I would say that maybe allow more customization of the layout. Review Source RR Raguram R. Total Productive Maintenance Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "New Suggestion " November 23, 2022 4.0 Fantastic software, I truly promote this L2L to other sites colleagues & friends. Just need some little improvement on few platforms. Example: look into "Parts to Order" page, can anyone set default for more than 1 selections such as order below min, order on min level for different category of warehouse. e.g., If I have spare which I need "below min level order" & another consumable parts which I need "on min level order"The system doesn't allow this as because current setting only allows 1 default value setting! - not good and high risk for user to determine the parts to order based on different categories. Pros Input - Process - Output all in single stream, means all new registration, work orders executions and report generating in same framework. Besides, L2L is a system that can measure maintenance task with spare part management, which helpful for technical experts to measure the usage of spares. Easy for both user and administrator to manage the software. Cons Some of the user request not put in priority even though the inputs are beneficial for L2L improvements. I do receive feedbacks such as waiting for developer, the action sequence not on track & etc.I wish, if our coordinator or assigned person can't help to keep the user's request due to L2L operation limitation, at least they can help to put up a meeting with right channel so that user's inputs will be validate in right way. Reason for choosing L2L Connected Workforce Platform As an SAP user from previous company experience, I don't recommend to the management to go for it and instead I approach to use a platform which can manage A-Z in single stream.! I put strong message that manufacturing needs reliable software which can store and friendly user. Review Source BM Brian M. Maintenance Coordinator Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Complete Maintenance Suite" December 1, 2022 5.0 As a daily user I am satisfied with the product and its functionality. Pros Ease of use is intuitive, and the volume of setup and user modules is fantastic. Best in it's class. Cons While L2L is constantly improving the product, there are some features that I feel could be easily added, e.g., differentiating between PM Dispatches by category on the Dispatches page so they can be easily visualized by our mechanics. Review Source ST Sherry T. lead quality inspector Food & Beverages Used the software for: 1-2 years ### "quality review " May 22, 2024 5.0 I believe this could be a very valuable tool i think with more training it would be beneficial to helping navigate Pros constant updates online progress help know exactly where the lines are at the time and the check that are done Cons need to make more user friendly I feel i could use more training to help with that Review Source AH Aneury H. Electrician Building Materials Used the software for: 6-12 months ### "L2L Comunication process" May 27, 2024 5.0 Overall its a very versatile software, makes processing work orders easy and fast to process Pros I like how easy it is to create, close, and open work orders Alse is very fast on responding to task It provides very good details n easy to used interface Cons The set up might no be as clear, having too many issues logging in daily Review Source KS Kimberly S. plant logistics operator Consumer Goods Used the software for: 1-2 years ### "happy user" May 22, 2024 5.0 Pros the platform is really simple and easy to use. Cons really did not receive good instructions on how to use the platform so basically had to figure it out on my own Review Source KM KAYLA M. QMS Admin Automotive Used the software for: 1-2 years ### "L2L supporting project completion and transparency" May 24, 2024 5.0 Pros This allows us to provide status updates on projects in real time and connect these to different production areas. Cons Sometimes it would be good to have more flexibility in linking work orders between significant events rather than having to move the work order from one event to another. Review Source eM ethan M. Operator Consumer Goods Used the software for: 1-2 years ### "Happy with L2L " May 24, 2024 4.0 Pros Easy to use, good functions, helps organize production Cons As of now I have nothing to complain about. We use this daily Review Source eK esra K. HR manaager Automotive Used the software for: 6-12 months ### "L2L review" December 19, 2022 5.0 I like to use L2L system in my daily life to perform company expectations. Pros I like integration of L2L to the daily life to manage everything in one programme Cons QOS format should be available for the trend follow up Ex: Machine availability is written on % , what should be the target not able to set up in the programme Review Source DC Don C. Tool and Die Shop Manager Defense & Space Used the software for: 2+ years ### "NGC, Tool Shop" December 1, 2022 5.0 Pros Ease of use. Can use with mobile device. Cons Nothing. I have found no issues with it yet. Switched from [IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/) Company decision. Review Source DA David A. supervisor Food & Beverages Used the software for: 2+ years ### "L2L Smart manufacturing review" December 6, 2022 5.0 Hourly benefits to know if machines are hitting goals, any current downtimes and able to address issues quickly from this. Safety issues get seen immediately and addressed as needed. Pros L2L has changed the way we operate on a daily and hourly basis. The software is easy to implement and use after integration. Cons I do not have any cons to this software. it continues to grow and the employees all grow from it. Review Source KB Kabe B. Quality Engineer Consumer Goods Used the software for: 2+ years ### "QMS Testing Flexible" November 28, 2022 5.0 I really like the experience I have with L2L. I have been able to implement all the CTQ checks on the production lines as well as incorporate internal audits into our system. Pros I am able to create all the CTQ checks as well as audits to whatever standard I need to. The software is easy to use, and customer service is always available to help. Cons If there are missed checks, I can't tell unless I go into the open closed checklists and view what I need to. I wish there was a tracking system for missed checks. Review Source RA Robert A. Maintenance Manager Machinery Used the software for: 2+ years ### "It's a great easy tool that makes things visable" October 19, 2018 4.0 I have really enjoyed working with this system. It is one of the easiest systems I have used. I like the fact that we can bring in new team members and in a really short time. They are off and running using it to do their daily jobs. It has allowed us to have good data to be able to show and make good business decisions. Pros This system is easy to use and to train too. Everything is live up to the minute. We use this for our spares inventory, pm scheduling and our planning process. We have enjoyed the document center. This has allowed us to have information at the job at our finger tips. Without the need to chase drawings, manuals and so many other things. Getting support from L2L has been easy too. They let you see and they always let you know where your request is. The support team is alway making updates to help make the system work better. Cons At times the updates causes in house tem members pain. Not all users get notified that updates will be happening or have occurred. Review Source rW rachel W. Engineering Manager Machinery Used the software for: 6-12 months ### "l2l easy to install and use" April 12, 2023 5.0 Pros The ease of instillation and implementation. The team was able to grasp onto this software very quickly. Cons If your company has a naming and labeling convention it will make it much easier to implement. However, its easy to make changes once its implemented. Review Source JH Jeffrey H. EHS Manager Defense & Space Used the software for: 2+ years ### "Integrating Preventative Maintenance and Work Orders" April 12, 2023 5.0 Pros Seamless integration of preventative maintenance and work orders in one system for allocation of maintenance resources to complete PM's and address issues in a timely mannaer Cons Getting front line staff to use the program. Review Source JF Jerry F. Engineer Semiconductors Used the software for: 2+ years ### "L2L review" November 28, 2022 5.0 Pros Ease of use allows us to get new employees trained and using the system quickly. Cons We would like to be able to have requested upgrades/modifications prioritized even if there is a fee associated with this request. Review Source VR Verified Reviewer TS manager Automotive Used the software for: 2+ years ### "Great product. " August 17, 2018 5.0 Pros Ease of pulling information and very intuitive. Cons Where was it 10 years ago? Wish it was available back then. Review Source Similar Products Featured ## Related categories [Equipment Maintenance](https://www.capterra.com/equipment-maintenance-software/)[Maintenance Management](https://www.capterra.com/maintenance-management-software/)[OEE](https://www.capterra.com/oee-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.