# L2L Connected Workforce Platform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is L2L Connected Workforce Platform the right Preventive Maintenance solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144367/Dispatch/reviews --- L2L Connected Workforce Platform 4.5 (95) [View alternatives](https://www.capterra.com/p/144367/Dispatch/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of L2L Connected Workforce Platform Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews KC Kenji C Electrical Controls TechnicianMedical Devices, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “I like the fact that the L2L dispatch system is easy to create new dispatches for maintenance technicians, and the fact that the dispatches show up nearly instantaneously with the automatic refresh feature on the dispatch page.“ May 22, 2024 AP Anne-Marie P OperatorPharmaceuticals, 10,001+ employeesUsed the software for: More than 2 years. “What I like least about L2L Connected Workforce Platform is the system is not validated to my understanding and we currently must use two systems to report dispatches.“ May 22, 2024 KM KAYLA M QMS AdminAutomotive, 51 - 200 employeesUsed the software for: 1-2 years. “This allows us to provide status updates on projects in real time and connect these to different production areas.“ May 24, 2024 RR Raguram R Total Productive Maintenance ManagerElectrical/Electronic Manufacturing, 501 - 1,000 employeesUsed the software for: More than 2 years. “e.g., If I have spare which I need "below min level order" & another consumable parts which I need "on min level order"The system doesn't allow this as because current setting only allows 1 default value setting!“ November 23, 2022 ch colton h Maintenance Planner CoordinatorFood Production, 501 - 1,000 employeesUsed the software for: More than 2 years. “separating access to individual as the program is designed is extremely handy when maintaining a workload of dozens of users. “ May 22, 2024 Kelly M Senior Manufacturing EngineerFood & Beverages, 201 - 500 employeesUsed the software for: More than 2 years. “The maintenance side of the process often gets overwhelmed by the volume of activity in production.“ July 12, 2023 BE Brock E Production PlannerPackaging and Containers, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The visual graphics/visibility/traceability of issues, downtime, order status are great helps in tracking down where scheduling is succeeding/failing.“ June 7, 2023 TB Thomas B Production SupervisorConsumer Goods, 10,001+ employeesUsed the software for: More than 2 years. “I think it is a decent platform but dont like that it doesnt show that the line is down and what is causing most of the downtime.“ May 26, 2024 ## Showing most helpful reviews Showing 1-25 of 95 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kelly M. Senior Manufacturing Engineer Food & Beverages Used the software for: 2+ years ### "L2L in a Job shop environment" July 12, 2023 5.0 I like it, it was easy to train uses, modify how we wanted our work to appear, and the notification process was a great way to trigger the need for immediate action. The system is highly adaptable, and lets it be used for multiple functions. They have API functions that can be captured to help with automation of functions. The L2L team is great to work with, they even did customization for us and assisted with the rollout. Pros The software is easy to configure and roll out. It allows a lot of customization with out paying for custom programming or needing programming resources with in our company. Cons We use the system for both manufacturing and maintenance. The maintenance side of the process often gets overwhelmed by the volume of activity in production. Reason for choosing L2L Connected Workforce Platform Ease of implementation, configurable, and adaptable to the different types of processes we use within our manufacturing environment. Review Source DL Darrell L. Maintenance Supervisor Pharmaceuticals Used the software for: 2+ years ### "Leading2Lean is a great CMMS" April 18, 2023 5.0 So far it has been a good experience and has made our documentation in regards to maintenance much easier. Pros I like how simple it is to complete preventative maintenance checklists and access that history, as well as creating reactive dispatches for equipment that is struggling or is down. Cons The reports for the machine/asset list and other reports are limited in what you can specify and how much you can customize them to fit your needs. Reason for choosing L2L Connected Workforce Platform They were able to provide the information we needed to get QA buy in as far as FDA standards go, as well as prove that change tracking worked for everything we needed it to. Switched from [Maintenance Connection](https://www.capterra.com/p/12444/Maintenance-Connection/) MC was not able to conform to FDA traceability standards for changes to PM checklists. Review Source OA Oscar A. Supervisor Packaging and Containers Used the software for: Less than 6 months ### "L2L Review" November 11, 2023 3.0 It is easy to use, but would like better control. Pros Easy to maneuver, keeps thing organized, to increase efficiency and productivity. Cons In my opinion there's a lot of steps that are reparative, not friendly with others Microsoft. Review Source VC Velda C. Calibration Tech Oil & Energy Used the software for: 6-12 months ### "Dispatch with a sense of urgency" December 16, 2024 4.0 Pros With this application you can dispatch certain tasks to certain employees. you can set the urgency and even time how long it took to complete the task. Cons The ease of learning how to use this is a bit complicated. Review Source IH Izaak H. Assembly Process Engineer Automotive Used the software for: 2+ years ### "L2L Review" May 21, 2024 5.0 Pros The ability to have access to all performance metrics, dispatches for downtime or running impaired, and comments from the line operators on one screen in the operator portal. Cons no cons come to mind. I have had little negative experiences with L2L Review Source RR Raguram R. Total Productive Maintenance Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "New Suggestion " November 23, 2022 4.0 Fantastic software, I truly promote this L2L to other sites colleagues & friends. Just need some little improvement on few platforms. Example: look into "Parts to Order" page, can anyone set default for more than 1 selections such as order below min, order on min level for different category of warehouse. e.g., If I have spare which I need "below min level order" & another consumable parts which I need "on min level order"The system doesn't allow this as because current setting only allows 1 default value setting! - not good and high risk for user to determine the parts to order based on different categories. Pros Input - Process - Output all in single stream, means all new registration, work orders executions and report generating in same framework. Besides, L2L is a system that can measure maintenance task with spare part management, which helpful for technical experts to measure the usage of spares. Easy for both user and administrator to manage the software. Cons Some of the user request not put in priority even though the inputs are beneficial for L2L improvements. I do receive feedbacks such as waiting for developer, the action sequence not on track & etc.I wish, if our coordinator or assigned person can't help to keep the user's request due to L2L operation limitation, at least they can help to put up a meeting with right channel so that user's inputs will be validate in right way. Reason for choosing L2L Connected Workforce Platform As an SAP user from previous company experience, I don't recommend to the management to go for it and instead I approach to use a platform which can manage A-Z in single stream.! I put strong message that manufacturing needs reliable software which can store and friendly user. Review Source CS Chris S. maintenance planner Food & Beverages Used the software for: 2+ years ### "Fantastic Program" November 23, 2022 5.0 Pros The maintenance scheduling is most of my realm and it is extremely convenient to use. Production & down time is also great except that we would benefit more having L2L connect to get more accurate numbers. This program fits well in our business. There are a few options that could be reworded to fit our needs, but we have been able to work around most. Getting hourly employee buy in has not always been easy. To get more information & narrow down problem areas we have converted the reason box to a machine subcomponent. We have machines with multiple areas so using reasons this way enables us to break the machine down further & filter so only the reasons that apply to that machine are an option. Cons Getting accurate data from manual input. 40 minutes of downtime for "jam" doesn't tell me much and action/component "cleared" "jam" also is not helpful. I would like more detail, but that is more of a managerial problem than L2L Reason for choosing L2L Connected Workforce Platform Unknown by me Switched from [AssetWorks EAM](https://www.capterra.com/p/132062/AssetWorks-EAM/) Unknown by me Review Source Jerette M. Principal Engineering Technologist Defense & Space Used the software for: 2+ years ### "Cloud Dispatch: Making All Aspects of the Business Visable" August 20, 2018 4.0 The downtime information that is collected allows of the engineering dept. to isolate major problems and attack the root cause. Pros Easy to use and what you don't know how to use the support will take the time to show you how and why it is used. The data is always available with the most up to date information and can be pulled in a variety of different reports. Setup of the system is very simple and can be started up in a short amount of time. I recommend using as much of the system as possible because as you add additional modules you may need to change previous setups to work with added modules. Cons The major con about the software is that even if you want to have something deleted from the system the request is always denied. Review Source Louay E. Manufacturing Engineering Manager Automotive Used the software for: 2+ years ### "L2L Review" November 23, 2022 5.0 Pros Empowers the production line workers to track line performance. Cons The product is extremely easy to setup and use. Review Source VR Verified Reviewer Maintenance Coordinator Electrical/Electronic Manufacturing Used the software for: 2+ years ### "LES - Dispatch Syatem" August 18, 2018 4.0 \-Centralize all the maintenance documents for fast retrievable and monitoring -Assist systematically on machine historical data to prevent unnecessary downtime -Help to minimize technician repair time, able to view in glance on past 30 days activities -Able to plan systematically on the spare part consumptions & it’s change frequency Pros \-Maintenance history tracking -Maintenance scheduling -Document storage -Spare management Cons \-Spare consumption cost accuracy poor due to bugs -Did not have escalation title option -Less admin function Review Source UK Udomsuk K. Manufacturing manager Automotive Used the software for: 2+ years ### "L2L Smart Manufacturing Platform" December 10, 2022 5.0 i think L2L already keep importance data base. but, some report can not get data by separate production line. (May be i don't know how to) Pros Report have detail for data analysis for looking for weak point. Cons Can not pull Performance report separate by production line in one time. Review Source MT Mark T. Mechanical Designer Automotive Used the software for: 2+ years ### "The gold standard of lean manufacturing" May 11, 2023 5.0 Pros Spares, dispatch, PMs, TWIs and work order management are all integrated into one comprehensive and very useful platform. Cons The only suggestion that I could think of would be to show a preview (example, etc.) of the report before it is generated. Review Source DC Don C. Tool and Die Shop Manager Defense & Space Used the software for: 2+ years ### "NGC, Tool Shop" December 1, 2022 5.0 Pros Ease of use. Can use with mobile device. Cons Nothing. I have found no issues with it yet. Switched from [IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/) Company decision. Review Source ML Mark L. Safety Director Mining & Metals Used the software for: 1-2 years ### "Valuable Tool For Business" May 23, 2024 5.0 It is positive. I can request work to get done and then manage it after the fact. Pros Easy to learn, easy to use, simple, but very effective. Cons Cannot think of any cons at the the time. Review Source IA Ibrahim A. Quality Engineering Intern Computer Software Used the software for: 1-2 years ### "Leading 2 Lean Review" May 22, 2024 4.0 Pros easy to use with other applications and software, particularly with the api calls. The documentation is easy to understand. Cons basic api features not a lot of customizability. Reached out to L2L in order to customize some fields and api calls but it was not fulfilled due to the lack of demand. Review Source DA Dumitru A. Technical Support Engineer Automotive Used the software for: 2+ years ### "one click away and you have everything at your fingertips" November 24, 2022 5.0 planning and monitoring the daily activity in the engineering and process audit department Pros graphics and functionality, easy of use, Cons integration with other applications such as PLM Review Source KM Kolton M. Inventory Analyst Airlines/Aviation Used the software for: 1-2 years ### "Great help" January 31, 2023 4.0 I am tracking inventory variances through the cycle count, to better assess the root causes, as well as ensure we are tracking for the deadlines. Pros It helps get the job done and track the status., I also like the notes field that helps you add better notes for items. Cons Some fields once created and submitted can be edited later, which is a draw back. I also don't like that you have to go back in and set the due date, and not when you are creating a dispatch. Review Source AP Anne-Marie P. Operator Pharmaceuticals Used the software for: 2+ years ### "Review of L2L" May 22, 2024 4.0 Pros What I like most about L2L Connected Workforce Platform is the ease of use from an operator's point of view. Opening dispatches is simple. Cons What I like least about L2L Connected Workforce Platform is the system is not validated to my understanding and we currently must use two systems to report dispatches. Review Source NW Nancy W. Sr. MIS Specialist/Analyst Automotive Used the software for: 2+ years ### "From a Developer's Viewpoint" August 20, 2018 5.0 Our MRO department uses this for all requests and spares issues. Facilities uses for maintenance scheduling, dispatches, equipment BOMs. Saves much time and provides accurate reporting. Pros All references a developer needs to create interfaces is in one central location. Amazing API documentation with clearly defined FFDs and descriptions. Tech Support is among the best and quickest I've experienced in my nearly 40 years in IT. Cons I am not great as a JSON or XML developer, so am forced to find workarounds (Excel XML using VBA), but have managed to be able to provide users all the reporting and synchs they desire. Wish there were some direct interfaces with iSeries. I'd like to utilize for Scrap, but management is hesitant to proceed. Review Source rW rachel W. Engineering Manager Machinery Used the software for: 6-12 months ### "l2l easy to install and use" April 12, 2023 5.0 Pros The ease of instillation and implementation. The team was able to grasp onto this software very quickly. Cons If your company has a naming and labeling convention it will make it much easier to implement. However, its easy to make changes once its implemented. Review Source OM Oana M. plant manager Automotive Used the software for: 2+ years ### "L2L 5 years usage review" April 12, 2023 5.0 love at first sight, giving data structured Pros Live data displayed, ease to connected outputs from L2L Cons metrics are not according to expectations (eg : LMPU) Review Source CM Chad M. IT Director Computer Software Used the software for: 1-2 years ### "Good tool but very overpriced" November 25, 2022 3.0 Pros The tool aided us in improving our overall equipment effectiveness Cons I believe for what we are getting from the tool that it is not worth the price tag Review Source Response from L2L November 29, 2022 We're sorry you feel this way, Chad. Can we find some time to show you how the operations teams at your company are seeing transformative value from L2L? They are telling us it is dramatically increasing plant productivity and frontline worker engagement. JF Jerry F. Engineer Semiconductors Used the software for: 2+ years ### "L2L review" November 28, 2022 5.0 Pros Ease of use allows us to get new employees trained and using the system quickly. Cons We would like to be able to have requested upgrades/modifications prioritized even if there is a fee associated with this request. Review Source VR Verified Reviewer TS manager Automotive Used the software for: 2+ years ### "Great product. " August 17, 2018 5.0 Pros Ease of pulling information and very intuitive. Cons Where was it 10 years ago? Wish it was available back then. Review Source KS Kimberly S. plant logistics operator Consumer Goods Used the software for: 1-2 years ### "happy user" May 22, 2024 5.0 Pros the platform is really simple and easy to use. Cons really did not receive good instructions on how to use the platform so basically had to figure it out on my own Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.