Who Uses This Software?

Yotpo powers the worlds fastest-growing brands, such as GoPro, MVMT, Pura Vida, and more. Theres a reason why the best choose Yotpo. Learn more today.


Average Ratings

156 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month
    See pricing details
  • Free Version
    Yes
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Yotpo
  • www.yotpo.com
  • Founded 2010
  • Israel

About Yotpo

Yotpo helps brands leverage customer reviews and photos throughout the buyer journey to increase trust, social proof, and sales. With Yotpo, businesses can collect every type of user-generated content and use it to build a stronger brand and better customer experience. Yotpos integrated solution lets brands collect, curate, manage, and respond to user-generated content from a single platform. Pricing starts at $29/month for the growth plan.


Yotpo Features

  • Corporate Memberships
  • CRM
  • Customer Activity Tracking
  • Discount Management
  • Gift Card System
  • Loyalty Card System
  • Member Portal
  • Membership Management
  • No-Card Loyalty System
  • Referral Tracking
  • Rewards Management
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
  • Campaign Management
  • Customer Review Platform
  • Gamification
  • Response Management
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring
  • Campaign Management
  • Dashboard
  • Negative Feedback Management
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Sentiment Analysis
  • Social Sharing

Yotpo Reviews Recently Reviewed!


Capterra loader

Best review app period.

Jan 18, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Have to say Yotpo is truly our best on site app.. I believe the customers like/read/trust the reviews. Yotpo has become a major part of our day to day customer engagement strategy. I love that new features are constantly being added. Their customer service is top notch. This app offers a heck of a lot of great features for the low price of free. You need to pay more if you want to use more features, but every penny worth. The cost is high for a business of our size, but I think after a year or so we will see the results of peer to peer reviews. Give it a shot.

Cons: Picture update feature updated so far, but the problem is pricing. As fa as I know, it could be too much for the companies on their starting phase. Adding this feature for special package or something will be better to try it. I might be wrong, but they really have to give chances for users who keep using Yotpo, for example more than 1 year or 2 years.

Overall: More reviews mean more credibility. We mix up Yotpo review and Google trusted store review and it proves we have better sales than before. Controlling review is not easy, but it's easier than ever with Yotpo. Their dashboard and the moderate system is easy to handle and very intuitive.

Great Review Platform - Could Be Better

Nov 23, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: In terms of functionality, Yotpo is easy to implement and use, from both a front-end and back-end perspective. It easily hosts your product's (or company's) reviews and displays them on the website is a visually aesthetic way, with customizable features.

Cons: It would be great to implement a feature that allows the user on the customer's end to have more filter options for the reviews. There are other review platforms that have more fields to answer, therefor offering more information for the customer to browse when looking at reviews. Since referrals and reviews are one of the first things customers look at before purchasing, giving more information options (beyond name, product, and product rating) along with making filter features easy to accessible allows the customer to access more detailed information, but helps to make the conversion quicker.

Overall: Overall, Yotpo is a great reviews platform that is easy to use and manage, even across multiple brands and products, all under one account.

A bit expensive

Mar 07, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: - Sending out reviews w/ up-sell opportunities

- Reporting capabilities

- User interface to display reviews is nice on the website

- Rich snippet feature for SEO

Cons: - the Moderation menu got more confusing. I liked the old interface better--it was easier to follow.

- Support doesn't respond right away. It can take a day or two to resolve an issue.

- The Reviews are not searchable so doesn't contribute to SEO.

Overall: We tried YOTPO for a year. The price was high compared to what we needed, so didn't renew. Needed only the Review function and SEO, not the rest. I think the pricing, which is based on the amount of review e-mails sent, is not a valid way of pricing. It does not take into account the % who respond with a review, which is the more accurate metric. If the price was based on # of reviews received, it would reflect on the product's ease of use. It could also be based on features used, which is another metric based on the value a merchant places on the features.

Also, not having the reviews in HTML so it can be searched is a big drawback. Hope this helps.

Recommendations to other buyers: Would like them to re-evaluate their pricing method. It shouldn't be based on # of review e-mails sent out. It should be based on: the features used, or # of reviews received. The current pricing method is too expensive for SMBs, especially if not using all the features.

Good Bad Great Good Great Amazing Bad and Great Again

Mar 30, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great Features, TPR and Social Ads

Cons: Only good for high volume online retailers.

Overall: Yotpo has a great product but I experienced a few issues in my time using it that were extremely inhibiting to me finding my groove with it. I think they need a custom plan for low volume high priority/price retailers online but I am happy they were able to customize my billing and make it easier to stay onboard - it's not entirely what I need being that we are low volume and high price. Yes, we do exist. I think that for $ a month, I should be able to whitelabel with the Powerhouse plan, for some reason they think I shouldn't but I understand their need to market the product. I am continuing to work with the application and use it to the best of my ability. The title of this review reflects that the experience has been turbulent from bad to excellent but I am much happier knowing now that I have an actual dedicated account manager. The last manager was great, I just think he was falling behind probably due to Yotpo killing it and growing so quickly. I am excited to utilize the tool and see what we can get out of it. Thank you Yotpo for a Good, Great, Bad, Amazing, Bad, Great, Good Excellent product.

Recommendations to other buyers: Use Target Review Requests.

Capterra loader

Delivers reviews, easy to use!

Nov 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Yotpo is easy to install if you're using a major eCommerce cart provider like Magento, Shopify, etc. There are some other copy cats out there that promise the world but they have all fallen short or simply miss things. I'm using the incentive coupons to get more reviews with some clients and it's awesome. The review moderation is easy to use, makes sense and we use it every day. As an eCommerce consultant I recommend Yotpo to all my clients and see the results first hand.

Cons: Yotpo can be a powerful tool in the right hands. It has a ton of features and you can get lost during setup on which are the most important.

Overall: It makes my client's money every day and increases engagement. It makes me look good every time I recommend it and Yotpo is a great company to deal with.

So many features... Amazing support

Apr 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: There are maybe more than 100 review apps that can help your company grow organic content or ask customers to write site, and product reviews. But Yotpo is on a completely different level than most. They regularly update their product, have so many features that can help your onsite and offsite strategies, and most importantly (at least for our company), they have a great team of account executives, experts, strategists, and support staffs. We started our experience almost 2 years ago (Yotpo strategist: Hannah Kim) and Yotpo keeps exceeding our expectations with new features every month.

Pros: Amazing features - could help both e-commerce and non-ecommerce websites - Great quick support

Cons: Installation looks easy at first but sometimes requires some knowledge of coding. Not a real con but I thought you should know that.

Recommendations to other buyers: Cost per value is undeniably worth it. Go for it.

One of the great tool for review automation & curation

Jan 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have used this tool to collect reviews and ratings for our products. The integration part was very easy and we can select how and when to send the invitation to write the reviews. We can even send mass invitation to our customers by uploading an excel sheet to write a review. The automation part is really very good where after successfully delivering an order we can set the system up that way where it will send the review email. We can even encourage our customer to post images of the products along with their review and then we can tag that image with the actual product in our site. It really helps make a product very much worth. We can customize the email templates as per our theme and taste.

Cons: I have not found any major cons which i need to share here.

While expensive, Yotpo has been extremely helpful for us in capturing content and converting leads.

May 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is extremely easy to use and customize. With Yotpo, we were able to launch with a dedicated reviews page and reviews carousel that was completely customized to fit the look and feel of our site. Emails to customers requesting reviews are super simply and easy to publish to the site. Yotpo has really helped in validating and providing credibility to our product and brand.

Cons: Price. They have pretty aggressive sales reps and only work on annual contracts. While effective, it's by far our largest software subscription in terms of spend. We locked ourselves into the pro version and once you implement it on your site, it's difficult to downgrade to a cheaper version.

Overall: Yotpo provided us with the ability to get real "third party" reviews from customers and post them on our site. This gave us instant credibility and validated the quality of our product which led to a higher conversion rate. We were also able to use this customer generated content for social media ads which led to more unique visitors and in turn, more sales.

One Thing We Were Missing

Mar 14, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to use and intuitive. It makes the hard things - posting product adds to social media - easy and automatic so there is no worry each week. Plus, the design of the ads is very pleasing, so you don't have to worry about trying to make them look like you want.

Cons: The biggest thing was that I did not understand before we purchased about how the API installation would work. It wasn't until after we spent the money that I found out my ecom platform doesn't do 3rd party API keys. That means I have to manually create the spreadsheet every month to send out review emails. Had I known this ahead of time, we still would have purchased but I would have been more prepared for the workload.

Overall: When they say you have a customer care representative who is available to help at all times. They mean that. We didn't need much after a few calls, but our representative is always responsive to emails and answers my questions. That is what makes the $$ spent worth it. The product is great, but the support is even greater.

Clutch for our Business

Mar 20, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Having reviews has not only helped customers trust a purchase, but it helps in advertising and SEO. Absolutely worth the investment for our start-up!

Cons: I wish there was a keyword sort function for customers. When they go to our Reviews page we have over 1200 reviews now, it would be nice if they could search for keywords so they could find reviews applicable to their needs and questions. i.e. how is the sizing, arch support, ankle support, etc.

Overall: Fantastic, I appreciate the customer service and that I feel my feedback is heard and received. I had been asking for integration with MailChimp since we signed on...was SO happy to see the integration launch this year!

User-Generated Content Made Simple with Yotpo!

Jan 24, 2017
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simplicity in integration with Shopify. Customizable design on the website. Improves conversions on the product page. Great to publish reviews directly to Twitter & Facebook or turn into paid ad content.

Cons: The search function within the back end is faulty sometimes.

Overall: The Yotpo integration with Shopify greatly improved conversion on my company's product pages. Not only did our reviews show the popularity of our products, but many customers wrote detailed stories of how they connected deeply to their product. This added another dimension to the product page! Through Yotpo, we were also able to search through all of the reviews and add our favorites to landing pages, post-sale emails and social media posts. This user-generated content built trust with our customers and enabled us to show off how relational our company was! The platform is easy to use and the appearance can be modified to fit seamlessly with your website theme. Automated and customizable emails make it easy to gather reviews for your website, and you can choose which ones are displayed on your website. Simple - and worth every dollar!

Worth the money

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Just set up your after purchase email text and select when the email gets triggered and Yotpo does all the rest.

Cons: I wish there was a way for the store owner to comment on customers' answers to questions. Sometimes there are more relevant issues that can be addressed by the store owner, but you can only comment on the original question asked.

Overall: We've had great feedback since using Yotpo! It's nice to hear honest reviews of or products, site, and services. Even the not-so-good reviews help us figure out how we can up our game. And it's easy to use - just set your parameters and you're on auto-pilot. And make the necessary tweaks as needed.

The perfect review app for scaling ecommerce businesses

Mar 22, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: At a very basic level, Yotpo has been great at getting us quality reviews.

But Yotpo is much more than just a review platform because we are using it as part of our post purchase customer experience with triggered email sent to our customers a couple weeks after they have placed their order. This email is a great opportunity to keep the line of communication with the customer open and with the discount code integrations with Shopify we are able to send out incentives for reviews which not only encourages more reviews on our site, but it also encourages repeat purchase activity from these customers. This helps us build a higher average LTV because customers are incentivized to shop, review, and repeat.

Yotpo has also been great for scaling our business. We started with a very basic package that was easy to integrate into our Shopify site(up and running in a day), but we have upgraded along the way and are now using a more robust offering that allows us to send dynamic coupon codes(to eliminate the chance of code abuse), add fit details to the review pages, and make the reviews searchable in google listings. These features and functionality allow us to look and function the review section of our site at a level that is comparable to much larger competitors and ecommerce companies.

Overall, Yotpo is a no-brainer for your business.

Likely the most full featured review aggregator and feedback system available.

Dec 04, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: From a features standpoint, yotpo stood out from the other options we looked at. In practice, it seems that the service lives up to it's claims and we've only just scratched the service on all the things they offer.

Customer support has been prompt and accommodating and there have been no hidden fees or unexpected charges for "custom work", etc.

Setup is well documented and flexible enough for developers to sink their teeth in.

Integration with other services is good.

Cons: Product feeds and updates. The way Yotpo handles new products vs product updates via two seperate uploads is strange. In my mind, it would all be handled by the same upload. Why not adopt a standard feed system like what google and FB use?

Transferring our existing reviews was mostly smooth, but there were a couple hiccups for grouping child product reviews under a parent.

Also, our SKUs included a '-' character which had to be replaced with another character as this was not allowed by yotpo's system. A strange requirement.

We have devs in-house to tackle these little hurdles, but if you don't have anyone technical on hand YMMV.

Overall: The customer support and on-boarding experience has been very good.

Great Review System

Mar 27, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of implementation

Features

Ease of use

Cons: Difficulty in updating reviews but this is to be expected. If it was easy, the trust factor would be lost as merchants would potentially be changing their reviews willy nilly.

Overall: Yotpo is pretty easy to implement. It also has a good conversion rate from emails sent after the purchase (much of this depends on the quality of your email). I'm a consultant that has used it with small mom & pop projects and large multimillion dollar businesses. If you are looking for an ecommerce review system, definitely checkout out Yotpo.

Recommendations to other buyers: Add it to your mix if you are looking at review software.

Capterra loader

Integral part of any rounded E-commerce Strategy

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Yotpo has been crucial for us. We knew that product reviews were a missing piece of the puzzle but we struggled to bring them in for years. With Yotpo we were able to gather nearly 1500 reviews in our first year!

This has resulted in a huge increase in customer confidence and in turn increased sales.

We also recently added the Visual Marketing component which is now helping us to solve another long standing issue, gathering user generated content.

Would highly suggest Yotpo's services as they may be one of the best values in the game.

Cons: Would make some slight changes to the way reviews can be shown on our website.

Yotpo - An amazing review platform that you really should check out

Jul 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have been using these guys since they started.. so got real lucky on the pricing. It has really helped our customers have trust in our company due to seeing 'real' customer reviews of our services and products.

Cons: Only con to be honest.. is they have added features but as we had there original top package at a silly cheap price we are not allowed the new feature unless we change to the new plans. It's a fair point as the price far outweighs the features.

Quality Product

Dec 18, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: - Very easy to use and understand

- Really helps connect with customers

- Highlights areas we can improve on

- Shows other customers what is important to us

Cons: - The search filters on some aspects could use an update

- Picture attachment approval could use some work

- Some customers don't understand how to reply to the prompts

Overall: Overall I have had a very positive experience with Yotpo. Its a versatile program that helps us connect with our customers and get some honest feedback. They have some great integrations that help us show potential customers how transparent we are as a company and has been vital to our growing business.

Capterra loader

Always use Yotpo for reviews

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer support is always outstanding and tools are easy to deploy and use.

Cons: Don't really have any issues with software.

Overall: We need to add reviews to our ecommerce customer's sites. Has to be easy to deploy through major ecommerce platforms like Magento, Shopify and BigCommerce. Has to show up in Google search results. Has to have the ability to easily reply to reviewers within the platform. Must have good customer support should anything go wrong. Yotpo has all of this and more.

Capterra loader

YOTPO is fantastic!

Jul 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, great follow up email and also their support staff is one of a kind! I first heard of them when they reached out to our store on Shopify. Their support staff is incredibly friendly, not pushy, and their free plan is great to test out the waters and really see it in action. It's easy to setup, navigate and also has shown immediate results with reviews and follow ups.

Cons: I honestly can't think of anything, maybe the pricing structure, but even that isn't terrible. The introduction to it was great, even though at first I was a bit apprehensive, but I love the product now.

Overall: Constant customer feedback, which helps us build better products and revise one's that need it and rid others. Yotpo is great!

Great spftware

May 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Really like be the ability to respond to reviews. Also, I would love to be the verified user/buyer tags which really add weight to the review. The mail after the purchase has worked really well in generating large numbers of reviews also and is probably my favorite feature.

Cons: Pricing is quite high and some of the integrations to other 3rd party software should come in the lower price tiers.

Have been using for 4+ Years

Dec 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: When we first started out, Yotpo was a free service as they were trying to gain market share. The platform and user interface has always been easy to use and has allowed our small business to show potential customers what real customers have to say about the products they are ordering. Reviews are one of the most important factors for decision making and Yotpo has made gathering reviews in natural and unintrusive ways easy and effective.

Cons: Though it may be a little pricey, the functionality and the quality of the interface are worth while, for small businesses who don't have products in stores, reviews are a necessity so it may not be the cheapest option but from our experience it is worth the money.

Nice Product at a Reasonable Price

Dec 04, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is very helpful at increasing the amount of feed back we get from our customers. It has also helped us gather reviews on products that we typically would not get reviews on. Being a small to medium size business that software is priced appropriately and I feel that we are getting a good ROI on our partnership with Yotpo.

Cons: We lack the ability to truly customize the customer facing aspect of the product. There are many things we would like to change but the platform does not allow it. I also have some small concerns on the technology side and the weight it adds to page load but I do believe the benefits of the product outweigh the negatives.

Overall: I certainly think we have been able to convert more of our visitors with the increase volume and breadth of product reviews we have on our site. The service and support has been very responsive to our inquiries.

Good for 3rd party software

Jul 20, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The best part of the software is that not only does it collect reviews but it sends out the emails automatically and can post directly to social media.

Cons: The worst part about the software is the cost . It seems like 5k+ per year is a little bit of an overkill for essentially a email marketing company.

Overall: The biggest benefit is sales.

The best review app

Mar 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: All of my competitors were using this app and i decided to use it too. Its the most effective review app ive used to date. It automates review reminders so i dont have to and it also doubles as damage control if a customer relays that they haven't received their item yet, which allows me to follow up and fix the problem. Solid app, goes above and beyond just standard reviews.

Cons: The design looks a little tacky, could look a little less cluttered.

Great Softwear to Display user reviews

Oct 03, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that you can customize everything so that you can have it run seamlessly on your webpage.

Customers love to be able to see the reviews of other customers.

Cons: I had a little trouble when I moved my website from Prestashop to Shopify, but the support team was great and had me squared away quickly.

Great value for the money!

Jan 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like the way Yotpo integrated with our website. It allowed our customers to display fantastic photo reviews of their products. Our customers actually responded saying that they loved that they could see our products on real customers

Cons: There were some limitations to the software but non that we weren't able to overcome. I would happily use Yotpo even with a few limitations here and there.

Overall: I really loved how we were able to display out customer's reviews

Awesome Review Software!

May 18, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Most of the features are automated. It generates a nice portion of our monthly sales. It has helped generate 1000+ reviews in one year across 3 websites. Without it we only generated 10 reviews per month.

Cons: Navigating around can be a bit clunky but it's improved significantly over the last year. The new analytics feature is nice. Also, just got setup with the Visual Marketing Suite which helps to generate more social proof.

Capterra loader

Pleased

Dec 07, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Backed is easy to navigate, set up was relativly simple, public review site carouselmakes it easy and appealing for customer to see recent reviews

Cons: Limited back-end account ability-we really have 4 people who need separate account for moderation, commenting and maintenance. YOTPO claimed this would be fixed in the near future, that was 1 year ago

Overall: For the most part, we've enjoyed using and plan to stay with YOTPO for reviews

Our business increased a lot after using yotpo review and other addon features

Jul 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: the handling of review was difficult without yotpo.Collecting review is not easy job what yotpo was doing is great .

Cons: bad site reviews added by any customer without proper verifcation that he was purchased any product from site.that need to be addresses.

Good but way to expensive

Aug 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money

Pros: It's a good review software.

Good backoffice and automatic.

Cons: But why so expensive. Not more sales. Business is bad and you will be punished if you not change. Mark my words.

Plugin support is not so good. No support for prestashop 1.7

Not worth

May 18, 2017
1/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: I like the overall integration into Shopify's platform and how the reviews are displayed for the user. We do receive an average amount of comments, reviews, etc.

Cons: When we we're considering this app we were told how much new sales this app would generate because of the benefits you'd be offering the visitor for writing a review. Unfortunately, that was NOT the case. AND its not our demographic audience either, we sell to a very vocal audience of over 500,000 followers on social media.

Overall: I learned an expensive lesson. Never sign an annual contract with an app before a trial run to confirm the true value of the software. At this rate, we're looking at an eternity before any sign of ROI.

Vendor Response

by Yotpo on June 06, 2017

Hi Dave,

First, thank you for your candor and feedback. Although sometimes painful to hear, this is what we need to ensure we understand from our client's perspective to continue growing and improving in the right direction.

If you don't mind, I've gone ahead and tagged your dedicated CSM to double check and guarantee we are doing everything in our power to achieve your milestones using our product that you expected to reach. I assure you we are here to set you up for success, and if you ever feel that isn't the case we hope you raise the flag with us so we can work with you and make any changes needed.

Thanks again for your time and for writing this feedback - we'll be in touch shortly.

Best regards,

The Yotpo team

Solid Integrations, great merchant experience

Dec 04, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Yotpo integrates as a plug and play app on the Shopify app store, making installations a breeze. We utilize Yotpo on multiple stores, and I'm able to move between each store with ease.

Cons: I'm not sure why they display user's profile pics on the reviews, because I have not seen this feature used on any site.

Overall: We have had a great experience with Yotpo, and even switched our rewards program to Swell when we heard of the acquisition. The reviews Yotpo facilitates drives our sales on-site, and through facebook ads that we're able to generate directly from the platform. Yotpo is a social proofing win!

Great Experience

Dec 07, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is a pretty easy to navigate software, very helpful for product development research, and a source of communication for customers and our customer service team. Our team is able to learn how to improve and provide products that fit our consumers based on comments/ reviews. It has also become a streamline to communicate with customers who are dissatisfied or missing items and have not reached out.

Cons: Although it is an easy software to navigate, after calls with our rep there are so many undiscovered features. We definitely appreciate our check in calls to be able to learn more and more about Yotpo and all the things they offer!

Overall: Our customer service experience has grown so much since installing Yotpo. Our customers now have a seamless and more pleasant shopping experience, even when things go wrong. We have also experienced great customer service care from the Yotpo team.

Solid Product Review Platform

Mar 14, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Adding this software to our website has helped generate a ton of new customer product reviews. We value this user generated content and enjoy the ease of using Yotpo to get this feedback.

Cons: Only thing I find lacking at times is the ease of finding things in the platform back-end. It usually doesn't take long though to find it.

Driving SEO

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to easily manage and gather product reviews for our website.

Cons: At times the interface can be a little overwhelming but if you take your time, follow the tutorials you will be just fine.

Overall: Yotpo has helped our website SEO immesely by driving reviews which in tunr has helped more people find our keywords on Google

Yotpo - a HUGE added value

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: We use Shopify and so it was very easy to integrate (with a tiny bit of help from a programmer friend) and the integration seems to be seamless for the most part.

Its very easy for our customers to leave product reviews on our site and that has changed everything for us! The added value of in-line customer reviews on our website has increased buyer trust and made all the difference for our sales and growth.

Cons: It wasn't super easy to install/activate/integrate with my current software. There was a "walk through" but it was above my head and I did have to rely on a programmer to make sure the integration of Yotpo and our Shopify webstore was actually seamless. I would have liked a more thorough and easy to understand (for us computer challenged) set of instructions on how to integrate.

Great experience with the Yotpo system and Support Team

May 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It is really easy for users to leave a review and it is pretty cool that customers can upload photos like on Amazon.

Cons: The thing I like the least about this software is the pricing. We are a small business and to get the functionality we need we have to pay a pretty penny.

This was the BEST software. I used this software for an e-commerce client of mine

Jul 11, 2018
5/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: The interface is CLEAN, and just looks good. Its simple for people to leave reviews for you. I was able to set up the plugin, customer service was responsive. I had many questions. Features were powerful.

Cons: I don't like how they want to track your sales and want a percentage of them. Although they do allow you to have reviews for a single product without all the bells and whistles. This worked out for us.

It's been difficult getting things fixed in a timely manner.

Jul 13, 2017
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: It has a lot of functionality if you can get it all set up correctly. It has been very difficult to get out account set up correctly.

Cons: The support response time. Takes 1-2 days for almost all support related inquiries and then even longer to have them resolved.

Yotpo Review

Mar 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: This software gives us the ability to receive honest customer feedback and offer incentive to our customers to return with a discount code.

Cons: There is really nothing that I don't like about Yotpo. I have found that it is a huge benefit to our company.

Overall: Being able to show customers that their opinion matters is very important. Yotpo has allowed us to do that. We also like being able to communicate with them and resolve any sort of issue they may have had in their buying experience.

Yotpo Review

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very user-friendly. Both customer service and marketing can access it and use it along with our web developers on the back end.

Cons: I wasn't aware of the extra features until our account rep called us and walked us through everything.

Yotpo has helped us generate reviews and quickly respond to questions.

Jun 05, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the automated emails that show when a new review/question has been submitted. I like being able to filter/search for specific types of reviews/questions quickly. We use onsite review widget and targeted review requests. Set up is easy and support is very helpful.

Cons: Our product is unique in that it takes about 4-6 months before seeing results. It would be nice to send automated review requests at that time, but the max is 90 days after purchase. It is inconvenient but we manually send Targeted review requests instead.

Overall: Yotpo helps us generate reviews and answer questions quickly.

One of Our Best Business Decisions

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The impact you get on your website VS the cost for the platform is fantastic. It integrates with Google and Facebook easily, is very user friendly for the user and company, works for multiple websites under one YotPo admin, and support is good.

Cons: Sometimes the admin loads the wrong page or will take a while to load.

Overall: It has been great! We've been using it for 3 years and have no plans on leaving soon (unless the price goes way up)

Great customer service, looks proffesional on the website

May 11, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I like that we can customize the emails, and I like that yotpo can automatically post five star reviews to our social media platforms.

Cons: Going between the new and old dashboard was a little confusing.

Capterra loader

Yotpo is expensive but necessary.

Jan 07, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Yotpo is relatively easy to set up and works well at collecting reviews with custom attributes (size - too big, perfect, too small) etc. Customers are able to leave reviews in the email or online. They have good analytics and sentiment analysis that allows you to understand when customers leave a bad review (even if the star rating is high).

Cons: Yotpo is okay for the price because its the leader in the space. However, for their team and funding size I expected much more. Updating custom attributes is a terrible experience, and if customers leave a bad review that is not true, Yotpo can't do anything about it. There is no way to submit proof that the customer was wrong leaving businesses powerless against lies.

Who doesn't need reviews!

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: YOTPO makes it much easier for our customers to give us feedback. Since switching to YOTPO, our reviews have increased greatly over our previous method.

Cons: Integration of the automated reviews could have been a little smoother. But that really is more because of how our eCommerce platform works. Once the integration is completed, it will be awesome!

Overall: Really happy with it.

Solid Easy To Use Platform

Feb 28, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use - fast to setup.

Cons: All of the additional features seem overpriced based on ROI calcs for small businesses.

Overall: We use Yotpo on a Woocommerce shop and the integration, use and dashboard are easy to use! We reviewed a few other providers and this was the best.

Reviews Get Sales

Oct 30, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

4 / 5
Value for Money

Comments: Reviews get sales - not just positive ones, even negative ones. Having reviews let's people talk about what they liked or didn't like about a product. Those reviews help people make a decision that they won't regret down the road. YotPo has helped us generate thousands of reviews in a short time - way more than we were getting on our own. As a result, our conversion jumped up site-wide which equals more sales and higher AOV.

Pros: Easy to use, easy to set up, clear ROI calculations, and great customer service.

Cons: The price went up a lot this year. I still think its a great value - it was just a bit of a sticker shock after the price we paid last year. To be fair though - they are now priced according to the rest of the industry.

We love Yotpo!

Jul 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love the review carousels that can be easily added anywhere on our website. The ease of sharing on social media is also a huge advantage.

Overall: The reviews help our buyers better understand our products, resulting in more sales.