Best For

Yotpo powers the worlds fastest-growing brands, such as GoPro, MVMT, Pura Vida, and more. Theres a reason why the best choose Yotpo.

Product Details

Yotpo allows brands to acquire customers more efficiently through referral marketing programs. With Yotpo, you can reward referrals with points, products, store credit, and more. Customers have their choice of preferred referral channel, including intelligent popups, and custom designed pages, as well as preferred sharing options through Facebook Messenger and various ESP integrations. Finally, you can monitor and evaluate your referral program performance using our comprehensive dashboard.

Contact Details

Yotpo

https://www.yotpo.com

Founded in 2010

Located in Israel

Starting Price

  • Not provided by vendor

Free Demo

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Yotpo Features

Affiliate Marketing
Campaign Management
Contact Management
Employee Referral Management
Feedback Management
Lead Management
Loyalty Program
Referral Partner List
Reward Distribution
Bulk Ordering
Communication Tools
Inventory Control
Mobile Access
Payment Options
Promotions Management
Reordering
Reporting/Analytics
SEO Management
Shipping Management
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Data Collection
Predictive Analytics
Sentiment Analysis
Survey/Poll Management
Text Analysis
Activity Tracking
CRM
Gift Card Management
Loyalty Cards
Loyalty Program
Member Portal
Membership Management
Referral Tracking
Rewards Management
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
2-Way Messaging
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls/Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Yotpo Reviews

Showing 5 of 205 reviews
Overall
4.5/5
Ease of Use
4.4/5
Customer Service
4.5/5
Avatar Image
Travis R.
Ecommerce Consultant
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 9, 2017

“Delivers reviews, easy to use!”

OverallIt makes my client's money every day and increases engagement. It makes me look good every time I recommend it and Yotpo is a great company to deal with.
ProsYotpo is easy to install if you're using a major eCommerce cart provider like Magento, Shopify, etc. There are some other copy cats out there that promise the world but they have all fallen short or simply miss things. I'm using the incentive coupons to get more reviews with some clients and it's awesome. The review moderation is easy to use, makes sense and we use it every day. As an eCommerce consultant I recommend Yotpo to all my clients and see the results first hand.
ConsYotpo can be a powerful tool in the right hands. It has a ton of features and you can get lost during setup on which are the most important.
Reviewer Source 
Source: Capterra
November 9, 2017
Abraham B.
CEO
Retail, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
August 23, 2019

“Great functionality but...”

OverallOnboarding experience was great. Like the personal touch everything gets.
ProsI like that with Yotpo I own my reviews and I get much more control over design. When onboarding Yotpo provided a personal dev team to design my Review portal to make it match the feel and look of my store.
ConsI was hoping that Yotpo will increase reviews and customer engagement however the case seems to be that less people are leaving reviews and engaging with the reviews and Q&A. I also don't like that the Q&A section doesn't have a search bar when the Q&A section is separate for the reviews tab. And finally the app is very expensive and especially if in getting less activity with the reviews and Q&A I don't know if the cost is worth it.

Vendor Response

By Yotpo on September 19, 2019
Hi Abraham, thank you so much for leaving a review! We really appreciate your feedback and are constantly working on finding ways to improve our product and better serve our customers. We hear your frustration and have reached out to one of the team members on your account - they'll be getting in touch to work together on easing some of these concerns.
Reviewer Source 
Source: Capterra
August 23, 2019
tiffany P.
Marketing Director
Retail, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
3/5
Features
5/5
Value for Money
1/5
Likelihood to Recommend
3/10
Reviewer Source 
Source: Capterra
February 6, 2020

“Great Product, but too Expensive. ”

OverallI think Yotpo is great overall, I just think you can get a very similar product for much less.
ProsI really liked how easy this was to integrate into our site and it had great functionalities. Plus it looked nice on the product pages.
ConsIt was WAY TOO EXPENSIVE. After working with Yotpo for 2+ years we switched to a competitor because we got mostly all the same features, but for less than half the price.

Vendor Response

By Yotpo on February 26, 2020
Hi Tiffany, thank you so much for taking the time to leave a review. We really appreciate your feedback, please know that is has not gone unseen and is a huge part of how we continue to develop our roadmap. Our pricing is created to scale with companies & their needs- whether they're just getting started or have been around for decades. With that said, we are continuously expanding our packages to better suit the needs of each and every company out there. We're sorry to hear that you weren't able to experience our platform to the fullest & recommend looking at the other brand examples and case studies on our site should you choose to work with Yotpo again in the future.
Reviewer Source 
Source: Capterra
February 6, 2020
Elizabeth M.
Many hats
Health, Wellness and Fitness, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 13, 2020

“The best way to help improve your business.”

OverallIn today's world, people HAVE to see real people, verified people, who are talking about your product. This is the easiest and best way to do it.
ProsUsers can search by keywords that are used frequently. The widget can easily be installed into a website (I am not a tech person and did it myself). The support is super helpful and truly wants you to love the product. And overall, every retail website should be using this to help their customers make informed decisions and ask questions directly. The dashboard makes it super easy to answer those questions and help interested buyers.
ConsThe email integration is not seamless with Hubspot.
Reviewer Source 
Source: Capterra
March 13, 2020
Albin O.
Back Office Agent
Internet, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
3/5
Features
3/5
Likelihood to Recommend
4/10
Reviewer Source 
Source: Capterra
November 21, 2019

“Feels quite basic, but lacks functionallity”

OverallWe have used Yotbo for a few years, and since it's implemented on our website it is hard for us to abandon Yotpo, although we really want to.
ProsA lot of automatic features, and the software takes care of most things.
Cons1. In the Q/A-section there is a "Send to past shoppers"-button. We absolutely hate this button, and there is no option to hide or remove it. It's very easy to accidentally press the button and then an e-mail is sent to hundreds of customers saying our company needs help answering the question. When this happens, we get a lot of angry e-mails from customers asking what we are doing and telling us how incompetent we are. Sometimes people provide personal information in their questions, and if we accidentally send these questions (and personal information) to other customers, we might get sued. 2. There were two of us working in Yotpo, and it was a bit problematic. During the summer there were six of us, and we had to come up with our own solutions to prevent two or three of us not to answer the same reviews, or four of us trying to find the answer to the same question. There is no way to see what questions your colleagues are working with, and no way to make notes on a question or review. We usually spend an hour every day copying all the questions to a separate online document, and all the reviews (with rating, user e-mail address, and order number) to another document to be able to handle it.
Reviewer Source 
Source: Capterra
November 21, 2019