--- title: "Yotpo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Yotpo Software - reviews, pricing plans, popular comparisons to other Review Management products and more." source_url: "https://www.capterra.com/p/144389/Yotpo/" page_type: "product" language: "en" --- # Yotpo Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Yotpo ## What is Yotpo? With Yotpo, you own and control all your content. Moderate yourself or automate with AI. Display customer content at key conversion points across your site using customizable widget options. Yotpo offers a completely integrated experience in one platform, giving you ultimate control over how your business collects, displays, and markets with UGC. ## What is Yotpo used for? [Review Management](https://www.capterra.com/review-management-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Customer Loyalty](https://www.capterra.com/customer-loyalty-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 377 user reviews Reviews sentiment Positive 91% Neutral 6% Negative 3% Pros & cons Responsive and knowledgeable support team Quick and simple setup process High and restrictive pricing structure Starting price $199 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Customer Engagement / 2025 - Customer Experience / 2025 - Customer Loyalty / 2025 - Review Management / 2025 - SMS Marketing / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Yotpo?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.yotpo.com&name=Yotpo) Rating Breakdown 4.5 +− Features4.4 Value for Money3.9 Ease of Use4.4 Customer Service4.5 Rating Breakdown 4.5 Features4.4 Value for Money3.9 Ease of Use4.4 Customer Service4.5 ## Yotpo Reviewers Verdict Updated August 2026 AI summary - Yotpo suits small ecommerce brands and online retailers focused on growing trust and repeat purchases. - Users appreciate its reliable review collection, easy Shopify integration, and responsive support team. - Teams benefit from automated review requests and simple tools to showcase ratings and customer photos. - Reviewers note pain points like higher pricing, some feature limitations, and occasional support inconsistency. - It fits brands wanting core review tools and loyalty features, but cost-conscious buyers or those needing advanced options may want to compare alternatives. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Yotpo 4.5 (377) VS. [5.0 (155)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting Price $199 Flat Rate, Per Month Starting Price $49 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (377) Ease Of Use 4.9 (1,204) Value For Money 3.9 (311) Value For Money 4.8 (835) Customer Service 4.5 (328) Customer Service 5.0 (840) ## Yotpo alternatives [4.7 (705)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.9 (57)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting price $63.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.9 (233)](https://www.capterra.com/p/176189/Okendo/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (1,475)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/144389/Yotpo/alternatives/) ## FAQs about Yotpo Overview ### What problems does Yotpo solve? Yotpo solves low customer trust, weak review collection, and manual post-purchase follow-up by automating review requests, moderating feedback, and publishing ratings, photos, and UGC across product pages, Google, and ads. Ecommerce, DTC, and marketing teams benefit most, along with customer service and product teams that need actionable feedback and loyalty-driving incentives. Answer based on 331 reviews Overview ### Which roles and teams benefit most from Yotpo? Yotpo is most used by ecommerce owners, founders, and executives who want to build trust, increase repeat purchases, and monitor customer engagement. Marketing teams, including marketing managers, directors, coordinators, and social media managers, use it to collect reviews, manage user-generated content, and support retention campaigns, while web teams help implement storefront integrations. Answer based on 359 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Yotpo built for? Yotpo is built mainly for small eCommerce brands and online retailers, with 93% of reviewers from small businesses and Retail leading at 30%. It also serves Consumer Goods at 12% and Apparel & Fashion at 10%, with more limited use among midsize businesses at 5% and enterprises at 2%. Answer based on 376 reviews Features and Usability ### What are the key features of Yotpo? Yotpo includes core review tools like ratings/reviews, review requests, automated email review collection, moderation, and customizable on-site widgets. Differentiating features include Shopify and Google integrations, UGC collection with photo reviews, social publishing, and loyalty or referral features. Reporting dashboards and sentiment analysis support review monitoring and customer feedback management. Answer based on 243 reviews Pricing ### How much does it cost and what fees or limitations are included? Yotpo starts at $199/month for the Pro plan, while Premium costs 1198/month; both are flat-rate plans with SMS and email usage charged separately. Pro includes up to 500 orders monthly, Premium 1,000. A free trial and free plan are mentioned by reviewers, who often call pricing steep for smaller businesses but note no hidden fees. Answer based on 128 reviews Integrations ### Which third-party tools and platforms does Yotpo integrate with? Yotpo integrates with Shopify most often in reviewer feedback and also connects with HubSpot Marketing Hub. Its catalog lists over 50 integrations across ecommerce, marketing, and social tools, including BigCommerce, Adobe Commerce, Commerce Cloud, Gorgias, Instagram, and AdRoll for broader storefront, support, and campaign connections. Answer based on 155 reviews Getting Started and Support ### What training and onboarding options does Yotpo offer? Yotpo provides in person training, live online sessions, webinars, and documentation. In person training supports direct instruction, live online sessions allow guided remote learning, webinars offer scheduled group training, and documentation gives teams written reference material for setup and ongoing use. Answer based on 4 reviews Getting Started and Support ### What customer support options does Yotpo offer, and how do users rate the experience? Yotpo offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as helpful, knowledgeable, and quick to troubleshoot, especially during setup. Some reviewers, however, report inconsistent service, slower responses on certain issues, and occasional difficulty resolving complex problems. Answer based on 138 reviews Customer reviews ### How well does Yotpo handle customer reviews? Yotpo makes review collection and display easy for many ecommerce teams, especially Shopify brands. It supports automated review requests, moderation, custom widgets, photo reviews, and Google Shopping visibility. Some businesses want deeper search, filtering, and timing controls, and others question pricing if review engagement does not improve. Answer based on 243 reviews ## Who uses Yotpo? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Responsive and knowledgeable support team 90% positive reviews out of 125 Most reviewers find customer support highly responsive, assisting with issues, setup, and maximizing platform benefits. Hannah D. Warehouse Assistant Manager, 2 - 10 employees. "Yotpo customer service/support is top notch, helps problem solve and helps build flows and will check your work to ensure it shows on the customers end the way you want it to." High and restrictive pricing structure 42% negative reviews out of 84 Some users report pricing is expensive, with key features locked behind costly tiers and unclear plan details. Quick and simple setup process 96% positive reviews out of 23 Most reviewers indicate setup is fast and user-friendly, especially with major eCommerce platforms and helpful onboarding resources. Seamless and flexible implementation 100% positive reviews out of 20 Most reviewers describe implementation as straightforward, highlighting robust functionality and minimal time required to get started. ## Features AI summary Based on 2,178 Review Management reviews Capterra data shows that buyers of review management software rank the following features as their top priorities: - **Review Request** (**56%** of reviewers rated this feature as critical) - **Feedback Management** (**48%**) - **Review Monitoring** (**47%**) Yotpo supports all three features that reviewers consider most important: **Review Request**, **Feedback Management**, and **Review Monitoring**. Together, these capabilities help businesses collect more customer reviews, manage incoming feedback in one place, and keep track of review activity across channels, allowing teams to strengthen brand trust and respond to customer sentiment more effectively. Review Request 4.6 (42) 64.29% of 42 reviewers that rated this feature as important or highly important Allows businesses to request reviews from their customers Feedback Management 4.6 (14) 50.00% of 14 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Review Monitoring 4.6 (17) 82.35% of 17 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Surveys & Feedback 4.1 (10) 40.00% of 10 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Negative Feedback Management 4.8 (40) 67.50% of 40 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Dashboard 4.3 (37) 48.65% of 37 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Yotpo 67 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Advertising Management: Manage advertising space and its sales within your network or publication - API: Application programming interface that allows for integration with other systems/databases - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Automated Responses: Automatic reply functionality for incoming messages - Brand Guidelines: Provides centralized location and shareable capabilities for storage, distribution, and editing of brand guidelines - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Community Management: Enable students, customers or employees to engage with each other in a particular space online or offline - Contact Management: Manage, organize, and store contact information - Content Creation: The ability to create unique content - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM Integration: Integration with third-party CRM systems - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Visualization: Graphical representation of data - Digital Asset Management: Manage digital assets - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Filtering: Find & retrieve relevant data or documents - For Customer Referrals: For customer referral programs / referral marketing products - Gamification: Games or game-like elements to track progress and reward accomplishments - Group Management: Organize and edit a group of people's policy and members - Loyalty Cards: Manage loyalty cards that hold rewards and promotions to incentivize customers to return - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Moderation: Controls/tools to moderate the session - Multi-Channel Campaigns: Allows for businesses to run a variety of different campaigns across different channels - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Negative Feedback Management: Identify, track, and respond to negative feedback - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Publish Scheduling: Control and schedule the publication of content across various channels - Ratings/Reviews: Ratings/Reviews - Referral Templates: Customizable templates for referral documents, emails, and sharable links - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - SMS Marketing: Send promotional campaigns or transactional messages via text messages - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc. - Social Promotion: Market event via social media tools - Social Sharing: Allows businesses to share their videos on social media. - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - UGC Collection: Collect user-generated content in the form of videos, photos, text reviews, and more - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.4 (351) 4.4 Based on 351 reviews ## Pricing Value for money 3.9 (311) [View pricing plan details](https://www.capterra.com/p/144389/Yotpo/pricing/) Pro $199.00 Flat Rate,Per Month It includes: - Reviews - Loyalty - SMS & Email - Up to 500 orders included per month Premium $1,198 Flat Rate,Per Month It includes: - Up to 1,000 orders included per month - Email Support - 24/7 Live Chat Support - Quick Launch Onboarding Enterprise Custom Quote Available It includes: - 10,000+ included orders - Enterprise Account Manager - Custom Contract and Terms Value for money 3.9 (311) 3.9 Based on 311 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (328) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (328) 4.5 Based on 328 reviews ## User reviews Overall rating 4.5 Based on 377 reviews Filter by rating 5(251) 4(92) 3(23) 2(6) 1(5) Mentioned topic Sorted by most recent CK cortney K. Director of People Arts and Crafts ### "yotpo review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 1, 2026 We have had an amazing experience with yotpo since day 1. the user interface is great, it’s easy to set up and customer service is awesome. Pros The ease of use is super straightforward. we use it for review management and even text messages. The customer service is also wonderful. Cons I don’t really have any cons for this software. It’s been a wonderful tool for our business in many ways. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Sr Manager, Digital Marketing Marketing and Advertising ### "Does the job, but doesn't do any of it great" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 April 10, 2026 It's fine. If you need a reviews platform with decent UGC tools and want something that plays nicely with Shopify, it gets the job done. But if you're expecting a true all-in-one that replaces your ESP or a proper loyalty program, it falls short. Pros Reviews and UGC collection works well out of the box. The Shopify integration is clean and the on-site display widgets are easy to set up. Having reviews, loyalty, and SMS under one roof is appealing on paper, and the review request automation is reliable. Cons The platform tries to do too much and doesn't fully nail any of it. SMS is not competitive with dedicated tools. Alternatives considered [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Reasons for choosing Yotpo Eventually switched off of Yotpo to Klaviyo. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Stacey K. Managing Director Cosmetics ### "Very easy and affordable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 8, 2026 Great experience. Easy to use. Works quickly. Affordable. Also, it's nice that you can adjust the number of orders you'd like to have reviewed which helps with seasonality. Pros Very easy to use. Just read reviews that customer make and make a comment as a response. Also, good flexibility with options. Cons To opt out of having a review go live you have to log into the website, you can't just select that from the emails they send. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KC Kyle C. CMO Health, Wellness and Fitness ### "Happy Until the Sunsetting" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 16, 2026 I had a really great experience with Yotpo in the beginning. Their integration was easy and the analytics were great. Pros Yotpo was very easy to implement and I liked that it integrated with the rest of my marketing stack. It was also very affordable for the size of the company we were at the time. Cons Soon after I integrated most of my marketing stack over to Yotpo, they started sunsetting things. First, it was subscriptions, then email/SMS. I started using Yotpo because it was an all-in-one, and this ended up forcing me to leave to find a better solution for all of the above. Switched from [Judge.me](https://www.capterra.com/p/215990/Judge-me/) [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) I liked that Yotpo had all of the things I was paying for separately, all in one. Alternatives considered [Judge.me](https://www.capterra.com/p/215990/Judge-me/) [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Reasons for choosing Yotpo I like that Yotpo had everything that I needed all in one. This was before they started to sunset things which forced me to leave. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User President Retail ### "Yotpo Loyalty and Reviews" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 February 5, 2026 Pros Easy set up and use and good value for money. Any time had issues customer service/chat was quick to help. Cons Other apps started getting more features and just overall looked better. I believe if i remember correct Yotpo pricing started increasing a lot too compared to others Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NM NATASHA M. Controller Retail ### "Unless things have changed, save your money, shop around" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 October 6, 2025 Yotpo had a really great sales pitch, promised us the world - However during integration they duplicated points in users accounts, not as many customizations as promised, and it's super expensive Pros The reporting was very efficient, you could drill down into a customer portfolio and see all the earned/spent points at any given time. You have the ability to pull multiple variations of reports Cons It is extremely expensive, they promised the world and really underdelivered. We were not able to customize like they said in sales pitch. Switched from [Smile.io](https://www.capterra.com/p/169446/Smile-io/) Smile wasn't capable of splitting out our B2B from DTC without custom coding. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Customer Experience Supervisor Hospitality ### "#1 Review Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 15, 2025 Pros Basically the number 1 review software, integrates well with our CRM and makes it easy to take action Cons The integration for replying to user questions submitted via Yotpo x Gorgias in particular is a bit clunky Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LP lisa P. content management Retail ### "Great concept - excellent interface" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 June 3, 2025 I wanted to install yotpo on my shopify store, and play with it for 2 weeks before I wanted to commit to it, but i was not able to find a trial plan for it. Pros It promises to be super easy to install on my shopify store in order to start collecting reviews. I do like the idea that it can be customized, and can coordinate with marketing tools (like if i wanted to send an sms or email marekting blast). Cons I think that it's expensive. a price of $79 for only 500 orders is a bit high, there are other tools that do exactly the same thing for less, I would have preferred a "starter" version or even a trial version. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 7, 2025 Thanks so much for the thoughtful feedback. We hear you on all of it and truly appreciate your patience. Yotpo does aim to be more than just a reviews widget. What sets us apart is the strategic support we offer to help you use those reviews to build trust, increase conversion, and ultimately drive growth. That includes things like our AI-powered review summaries, smart prompts that boost submission rates, and deep integrations with SMS and email to help you turn positive feedback into effective marketing moments. That said, we understand the desire for a lower entry point or trial period, and we're actively working on ways to make onboarding more accessible for emerging brands. Give us a shout if there is anything else we can help out with! SL Suzanne L. Head of CRM Retail ### "Only worthwhile in conjunction with Shopify" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 May 30, 2025 We integrated with a custom e-commerce and website platform which had its challenges. We also had issues with international markets as some of the copy which appears on site is hard coded in English. However, after lots more back and forth than expected we were able to get the refer a friend scheme live. Pros Easy to set up (particularly if integrated with Shopify) Good availability of customer support (though the actual support was a bit hit and miss) Good core functionality Cons Basic editor for on-site pop-ups Limited reporting functionality Awkward to integrate with e-commerce platforms which aren't Shopify Can't generate test emails populated with dynamic data - have to put through a live order instead to see the whole journey Switched from [Mention Me](https://www.capterra.com/p/164540/Mention-Me/) Unhappy with customer support, didn't feel it represented value for money Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 7, 2025 Thank you for the detailed feedback. It’s incredibly helpful and appreciated. We’re glad to hear that setup was smooth with Shopify and that the core functionality met your needs. At the same time, we hear you on the challenges around custom integrations and the difficulty of testing dynamic emails without a live order. These are areas we’re actively working to improve. The issue with hard-coded English copy in international markets is also on our radar. We're continuing to invest in better localization tools to support more flexible global experiences. We're happy you were able to get the referral program live, even if it took more back and forth than expected. If you'd like help addressing any of the remaining friction points or want to explore upcoming improvements, we’re here to support you. Thanks again for your partnership. HD Hannah D. Warehouse Assistant Manager Apparel & Fashion ### "Willow Boutique LLC Yotpo Review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 28, 2025 Overall we enjoy using yotpo, we have yet to find another company that beats the price and offers everything that yotpo does. This is a daily/weekly tool that we use, and crucial to our review and ratings on our website. Creates an easy trust worthy face for your company. Pros Yotpo customer service/support is top notch, helps problem solve and helps build flows and will check your work to ensure it shows on the customers end the way you want it to. Lots of customization tools that work for any business big or small. Easy review/question widgets, these can be added almost anywhere on your website. Integration to shopify is seamless, easy to navigate. customer segments are easy to create to send SMS/email marketing to a curated set group is made super simple, and easy. Scheduling marketing sms or email is seamless and easy to understand. yearly and annual reviews with your account manager to ensure you are getting enough out of yotpo compared to what you are putting in, also helps ensure that you are using all that yotpo offers that you are already paying for. You can pick which reviews hit your website and if one is bad and needs further escalation it will let you reach out to the reviewer by email to solve the issue and ask them to re-review. Cons sometimes there is a slow load times when switching through product features, i like to think that yotpo is holding so much of our store data and analytics that it takes a minute to open a new page within yotpo. this is not a huge con but has made certain tasks longer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 7, 2025 Thank you so much for the thoughtful and detailed feedback. We’re glad to hear that Yotpo has become such a core part of your workflow and that the platform’s flexibility, customization, and support have been delivering value. It’s great to know that the ability to curate reviews, build and schedule targeted SMS and email flows, and integrate seamlessly with Shopify has made a difference for your team. We especially love hearing that the collaboration with your account manager has been helpful in making sure you’re getting the most out of the platform. We appreciate your partnership and are always here to support you as you continue to grow. [View all Reviews](https://www.capterra.com/p/144389/Yotpo/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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