Who Uses This Software?

Yotpo powers the worlds fastest-growing brands, such as GoPro, MVMT, Pura Vida, and more. Theres a reason why the best choose Yotpo. Learn more today.


Average Ratings

127 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month
    See pricing details
  • Free Version
    Yes
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Yotpo
  • www.yotpo.com
  • Founded 2010
  • Israel

About Yotpo

Yotpo helps brands leverage customer reviews and photos throughout the buyer journey to increase trust, social proof, and sales. With Yotpo, businesses can collect every type of user-generated content and use it to build a stronger brand and better customer experience. Yotpos integrated solution lets brands collect, curate, manage, and respond to user-generated content from a single platform.


Yotpo Features

  • Corporate Memberships
  • CRM
  • Customer Activity Tracking
  • Discount Management
  • Gift Card System
  • Loyalty Card System
  • Member Portal
  • Membership Management
  • No-Card Loyalty System
  • Referral Tracking
  • Rewards Management
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
  • Catalog Management
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Multi-Store Management
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart
  • Campaign Management
  • Customer Review Platform
  • Gamification
  • Response Management
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring
  • Campaign Management
  • Dashboard
  • Negative Feedback Management
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Sentiment Analysis
  • Social Sharing

Yotpo Reviews Recently Reviewed!


Capterra loader

Best review app period.

Jan 18, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Have to say Yotpo is truly our best on site app.. I believe the customers like/read/trust the reviews. Yotpo has become a major part of our day to day customer engagement strategy. I love that new features are constantly being added. Their customer service is top notch. This app offers a heck of a lot of great features for the low price of free. You need to pay more if you want to use more features, but every penny worth. The cost is high for a business of our size, but I think after a year or so we will see the results of peer to peer reviews. Give it a shot.

Cons: Picture update feature updated so far, but the problem is pricing. As fa as I know, it could be too much for the companies on their starting phase. Adding this feature for special package or something will be better to try it. I might be wrong, but they really have to give chances for users who keep using Yotpo, for example more than 1 year or 2 years.

Overall: More reviews mean more credibility. We mix up Yotpo review and Google trusted store review and it proves we have better sales than before. Controlling review is not easy, but it's easier than ever with Yotpo. Their dashboard and the moderate system is easy to handle and very intuitive.

Great Review Platform - Could Be Better

Nov 23, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: In terms of functionality, Yotpo is easy to implement and use, from both a front-end and back-end perspective. It easily hosts your product's (or company's) reviews and displays them on the website is a visually aesthetic way, with customizable features.

Cons: It would be great to implement a feature that allows the user on the customer's end to have more filter options for the reviews. There are other review platforms that have more fields to answer, therefor offering more information for the customer to browse when looking at reviews. Since referrals and reviews are one of the first things customers look at before purchasing, giving more information options (beyond name, product, and product rating) along with making filter features easy to accessible allows the customer to access more detailed information, but helps to make the conversion quicker.

Overall: Overall, Yotpo is a great reviews platform that is easy to use and manage, even across multiple brands and products, all under one account.

A bit expensive

Mar 07, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: - Sending out reviews w/ up-sell opportunities

- Reporting capabilities

- User interface to display reviews is nice on the website

- Rich snippet feature for SEO

Cons: - the Moderation menu got more confusing. I liked the old interface better--it was easier to follow.

- Support doesn't respond right away. It can take a day or two to resolve an issue.

- The Reviews are not searchable so doesn't contribute to SEO.

Overall: We tried YOTPO for a year. The price was high compared to what we needed, so didn't renew. Needed only the Review function and SEO, not the rest. I think the pricing, which is based on the amount of review e-mails sent, is not a valid way of pricing. It does not take into account the % who respond with a review, which is the more accurate metric. If the price was based on # of reviews received, it would reflect on the product's ease of use. It could also be based on features used, which is another metric based on the value a merchant places on the features.

Also, not having the reviews in HTML so it can be searched is a big drawback. Hope this helps.

Recommendations to other buyers: Would like them to re-evaluate their pricing method. It shouldn't be based on # of review e-mails sent out. It should be based on: the features used, or # of reviews received. The current pricing method is too expensive for SMBs, especially if not using all the features.

Good Bad Great Good Great Amazing Bad and Great Again

Mar 30, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great Features, TPR and Social Ads

Cons: Only good for high volume online retailers.

Overall: Yotpo has a great product but I experienced a few issues in my time using it that were extremely inhibiting to me finding my groove with it. I think they need a custom plan for low volume high priority/price retailers online but I am happy they were able to customize my billing and make it easier to stay onboard - it's not entirely what I need being that we are low volume and high price. Yes, we do exist. I think that for $ a month, I should be able to whitelabel with the Powerhouse plan, for some reason they think I shouldn't but I understand their need to market the product. I am continuing to work with the application and use it to the best of my ability. The title of this review reflects that the experience has been turbulent from bad to excellent but I am much happier knowing now that I have an actual dedicated account manager. The last manager was great, I just think he was falling behind probably due to Yotpo killing it and growing so quickly. I am excited to utilize the tool and see what we can get out of it. Thank you Yotpo for a Good, Great, Bad, Amazing, Bad, Great, Good Excellent product.

Recommendations to other buyers: Use Target Review Requests.

Capterra loader

Delivers reviews, easy to use!

Nov 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Yotpo is easy to install if you're using a major eCommerce cart provider like Magento, Shopify, etc. There are some other copy cats out there that promise the world but they have all fallen short or simply miss things. I'm using the incentive coupons to get more reviews with some clients and it's awesome. The review moderation is easy to use, makes sense and we use it every day. As an eCommerce consultant I recommend Yotpo to all my clients and see the results first hand.

Cons: Yotpo can be a powerful tool in the right hands. It has a ton of features and you can get lost during setup on which are the most important.

Overall: It makes my client's money every day and increases engagement. It makes me look good every time I recommend it and Yotpo is a great company to deal with.

So many features... Amazing support

Apr 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: There are maybe more than 100 review apps that can help your company grow organic content or ask customers to write site, and product reviews. But Yotpo is on a completely different level than most. They regularly update their product, have so many features that can help your onsite and offsite strategies, and most importantly (at least for our company), they have a great team of account executives, experts, strategists, and support staffs. We started our experience almost 2 years ago (Yotpo strategist: Hannah Kim) and Yotpo keeps exceeding our expectations with new features every month.

Pros: Amazing features - could help both e-commerce and non-ecommerce websites - Great quick support

Cons: Installation looks easy at first but sometimes requires some knowledge of coding. Not a real con but I thought you should know that.

Recommendations to other buyers: Cost per value is undeniably worth it. Go for it.

While expensive, Yotpo has been extremely helpful for us in capturing content and converting leads.

May 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is extremely easy to use and customize. With Yotpo, we were able to launch with a dedicated reviews page and reviews carousel that was completely customized to fit the look and feel of our site. Emails to customers requesting reviews are super simply and easy to publish to the site. Yotpo has really helped in validating and providing credibility to our product and brand.

Cons: Price. They have pretty aggressive sales reps and only work on annual contracts. While effective, it's by far our largest software subscription in terms of spend. We locked ourselves into the pro version and once you implement it on your site, it's difficult to downgrade to a cheaper version.

Overall: Yotpo provided us with the ability to get real "third party" reviews from customers and post them on our site. This gave us instant credibility and validated the quality of our product which led to a higher conversion rate. We were also able to use this customer generated content for social media ads which led to more unique visitors and in turn, more sales.

User-Generated Content Made Simple with Yotpo!

Jan 24, 2017
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simplicity in integration with Shopify. Customizable design on the website. Improves conversions on the product page. Great to publish reviews directly to Twitter & Facebook or turn into paid ad content.

Cons: The search function within the back end is faulty sometimes.

Overall: The Yotpo integration with Shopify greatly improved conversion on my company's product pages. Not only did our reviews show the popularity of our products, but many customers wrote detailed stories of how they connected deeply to their product. This added another dimension to the product page! Through Yotpo, we were also able to search through all of the reviews and add our favorites to landing pages, post-sale emails and social media posts. This user-generated content built trust with our customers and enabled us to show off how relational our company was! The platform is easy to use and the appearance can be modified to fit seamlessly with your website theme. Automated and customizable emails make it easy to gather reviews for your website, and you can choose which ones are displayed on your website. Simple - and worth every dollar!

Worth the money

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Just set up your after purchase email text and select when the email gets triggered and Yotpo does all the rest.

Cons: I wish there was a way for the store owner to comment on customers' answers to questions. Sometimes there are more relevant issues that can be addressed by the store owner, but you can only comment on the original question asked.

Overall: We've had great feedback since using Yotpo! It's nice to hear honest reviews of or products, site, and services. Even the not-so-good reviews help us figure out how we can up our game. And it's easy to use - just set your parameters and you're on auto-pilot. And make the necessary tweaks as needed.

The perfect review app for scaling ecommerce businesses

Mar 22, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: At a very basic level, Yotpo has been great at getting us quality reviews.

But Yotpo is much more than just a review platform because we are using it as part of our post purchase customer experience with triggered email sent to our customers a couple weeks after they have placed their order. This email is a great opportunity to keep the line of communication with the customer open and with the discount code integrations with Shopify we are able to send out incentives for reviews which not only encourages more reviews on our site, but it also encourages repeat purchase activity from these customers. This helps us build a higher average LTV because customers are incentivized to shop, review, and repeat.

Yotpo has also been great for scaling our business. We started with a very basic package that was easy to integrate into our Shopify site(up and running in a day), but we have upgraded along the way and are now using a more robust offering that allows us to send dynamic coupon codes(to eliminate the chance of code abuse), add fit details to the review pages, and make the reviews searchable in google listings. These features and functionality allow us to look and function the review section of our site at a level that is comparable to much larger competitors and ecommerce companies.

Overall, Yotpo is a no-brainer for your business.

Likely the most full featured review aggregator and feedback system available.

Dec 04, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: From a features standpoint, yotpo stood out from the other options we looked at. In practice, it seems that the service lives up to it's claims and we've only just scratched the service on all the things they offer.

Customer support has been prompt and accommodating and there have been no hidden fees or unexpected charges for "custom work", etc.

Setup is well documented and flexible enough for developers to sink their teeth in.

Integration with other services is good.

Cons: Product feeds and updates. The way Yotpo handles new products vs product updates via two seperate uploads is strange. In my mind, it would all be handled by the same upload. Why not adopt a standard feed system like what google and FB use?

Transferring our existing reviews was mostly smooth, but there were a couple hiccups for grouping child product reviews under a parent.

Also, our SKUs included a '-' character which had to be replaced with another character as this was not allowed by yotpo's system. A strange requirement.

We have devs in-house to tackle these little hurdles, but if you don't have anyone technical on hand YMMV.

Overall: The customer support and on-boarding experience has been very good.

Great Review System

Mar 27, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of implementation

Features

Ease of use

Cons: Difficulty in updating reviews but this is to be expected. If it was easy, the trust factor would be lost as merchants would potentially be changing their reviews willy nilly.

Overall: Yotpo is pretty easy to implement. It also has a good conversion rate from emails sent after the purchase (much of this depends on the quality of your email). I'm a consultant that has used it with small mom & pop projects and large multimillion dollar businesses. If you are looking for an ecommerce review system, definitely checkout out Yotpo.

Recommendations to other buyers: Add it to your mix if you are looking at review software.

Capterra loader

Integral part of any rounded E-commerce Strategy

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Yotpo has been crucial for us. We knew that product reviews were a missing piece of the puzzle but we struggled to bring them in for years. With Yotpo we were able to gather nearly 1500 reviews in our first year!

This has resulted in a huge increase in customer confidence and in turn increased sales.

We also recently added the Visual Marketing component which is now helping us to solve another long standing issue, gathering user generated content.

Would highly suggest Yotpo's services as they may be one of the best values in the game.

Cons: Would make some slight changes to the way reviews can be shown on our website.

Yotpo - An amazing review platform that you really should check out

Jul 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have been using these guys since they started.. so got real lucky on the pricing. It has really helped our customers have trust in our company due to seeing 'real' customer reviews of our services and products.

Cons: Only con to be honest.. is they have added features but as we had there original top package at a silly cheap price we are not allowed the new feature unless we change to the new plans. It's a fair point as the price far outweighs the features.

Capterra loader

Always use Yotpo for reviews

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer support is always outstanding and tools are easy to deploy and use.

Cons: Don't really have any issues with software.

Overall: We need to add reviews to our ecommerce customer's sites. Has to be easy to deploy through major ecommerce platforms like Magento, Shopify and BigCommerce. Has to show up in Google search results. Has to have the ability to easily reply to reviewers within the platform. Must have good customer support should anything go wrong. Yotpo has all of this and more.

Capterra loader

YOTPO is fantastic!

Jul 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, great follow up email and also their support staff is one of a kind! I first heard of them when they reached out to our store on Shopify. Their support staff is incredibly friendly, not pushy, and their free plan is great to test out the waters and really see it in action. It's easy to setup, navigate and also has shown immediate results with reviews and follow ups.

Cons: I honestly can't think of anything, maybe the pricing structure, but even that isn't terrible. The introduction to it was great, even though at first I was a bit apprehensive, but I love the product now.

Overall: Constant customer feedback, which helps us build better products and revise one's that need it and rid others. Yotpo is great!

Great spftware

May 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Really like be the ability to respond to reviews. Also, I would love to be the verified user/buyer tags which really add weight to the review. The mail after the purchase has worked really well in generating large numbers of reviews also and is probably my favorite feature.

Cons: Pricing is quite high and some of the integrations to other 3rd party software should come in the lower price tiers.

Good for 3rd party software

Jul 20, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The best part of the software is that not only does it collect reviews but it sends out the emails automatically and can post directly to social media.

Cons: The worst part about the software is the cost . It seems like 5k+ per year is a little bit of an overkill for essentially a email marketing company.

Overall: The biggest benefit is sales.

Great Softwear to Display user reviews

Oct 03, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that you can customize everything so that you can have it run seamlessly on your webpage.

Customers love to be able to see the reviews of other customers.

Cons: I had a little trouble when I moved my website from Prestashop to Shopify, but the support team was great and had me squared away quickly.

Great value for the money!

Jan 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like the way Yotpo integrated with our website. It allowed our customers to display fantastic photo reviews of their products. Our customers actually responded saying that they loved that they could see our products on real customers

Cons: There were some limitations to the software but non that we weren't able to overcome. I would happily use Yotpo even with a few limitations here and there.

Overall: I really loved how we were able to display out customer's reviews

Awesome Review Software!

May 18, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Most of the features are automated. It generates a nice portion of our monthly sales. It has helped generate 1000+ reviews in one year across 3 websites. Without it we only generated 10 reviews per month.

Cons: Navigating around can be a bit clunky but it's improved significantly over the last year. The new analytics feature is nice. Also, just got setup with the Visual Marketing Suite which helps to generate more social proof.

Capterra loader

Pleased

Dec 07, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Backed is easy to navigate, set up was relativly simple, public review site carouselmakes it easy and appealing for customer to see recent reviews

Cons: Limited back-end account ability-we really have 4 people who need separate account for moderation, commenting and maintenance. YOTPO claimed this would be fixed in the near future, that was 1 year ago

Overall: For the most part, we've enjoyed using and plan to stay with YOTPO for reviews

Our business increased a lot after using yotpo review and other addon features

Jul 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: the handling of review was difficult without yotpo.Collecting review is not easy job what yotpo was doing is great .

Cons: bad site reviews added by any customer without proper verifcation that he was purchased any product from site.that need to be addresses.

Good but way to expensive

Aug 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money

Pros: It's a good review software.

Good backoffice and automatic.

Cons: But why so expensive. Not more sales. Business is bad and you will be punished if you not change. Mark my words.

Plugin support is not so good. No support for prestashop 1.7

Not worth

May 18, 2017
1/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: I like the overall integration into Shopify's platform and how the reviews are displayed for the user. We do receive an average amount of comments, reviews, etc.

Cons: When we we're considering this app we were told how much new sales this app would generate because of the benefits you'd be offering the visitor for writing a review. Unfortunately, that was NOT the case. AND its not our demographic audience either, we sell to a very vocal audience of over 500,000 followers on social media.

Overall: I learned an expensive lesson. Never sign an annual contract with an app before a trial run to confirm the true value of the software. At this rate, we're looking at an eternity before any sign of ROI.

Vendor Response

by Yotpo on June 06, 2017

Hi Dave,

First, thank you for your candor and feedback. Although sometimes painful to hear, this is what we need to ensure we understand from our client's perspective to continue growing and improving in the right direction.

If you don't mind, I've gone ahead and tagged your dedicated CSM to double check and guarantee we are doing everything in our power to achieve your milestones using our product that you expected to reach. I assure you we are here to set you up for success, and if you ever feel that isn't the case we hope you raise the flag with us so we can work with you and make any changes needed.

Thanks again for your time and for writing this feedback - we'll be in touch shortly.

Best regards,

The Yotpo team

Solid Integrations, great merchant experience

Dec 04, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Yotpo integrates as a plug and play app on the Shopify app store, making installations a breeze. We utilize Yotpo on multiple stores, and I'm able to move between each store with ease.

Cons: I'm not sure why they display user's profile pics on the reviews, because I have not seen this feature used on any site.

Overall: We have had a great experience with Yotpo, and even switched our rewards program to Swell when we heard of the acquisition. The reviews Yotpo facilitates drives our sales on-site, and through facebook ads that we're able to generate directly from the platform. Yotpo is a social proofing win!

Great Experience

Dec 07, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is a pretty easy to navigate software, very helpful for product development research, and a source of communication for customers and our customer service team. Our team is able to learn how to improve and provide products that fit our consumers based on comments/ reviews. It has also become a streamline to communicate with customers who are dissatisfied or missing items and have not reached out.

Cons: Although it is an easy software to navigate, after calls with our rep there are so many undiscovered features. We definitely appreciate our check in calls to be able to learn more and more about Yotpo and all the things they offer!

Overall: Our customer service experience has grown so much since installing Yotpo. Our customers now have a seamless and more pleasant shopping experience, even when things go wrong. We have also experienced great customer service care from the Yotpo team.

Great experience with the Yotpo system and Support Team

May 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It is really easy for users to leave a review and it is pretty cool that customers can upload photos like on Amazon.

Cons: The thing I like the least about this software is the pricing. We are a small business and to get the functionality we need we have to pay a pretty penny.

This was the BEST software. I used this software for an e-commerce client of mine

Jul 11, 2018
5/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: The interface is CLEAN, and just looks good. Its simple for people to leave reviews for you. I was able to set up the plugin, customer service was responsive. I had many questions. Features were powerful.

Cons: I don't like how they want to track your sales and want a percentage of them. Although they do allow you to have reviews for a single product without all the bells and whistles. This worked out for us.

It's been difficult getting things fixed in a timely manner.

Jul 13, 2017
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: It has a lot of functionality if you can get it all set up correctly. It has been very difficult to get out account set up correctly.

Cons: The support response time. Takes 1-2 days for almost all support related inquiries and then even longer to have them resolved.

Yotpo has helped us generate reviews and quickly respond to questions.

Jun 05, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the automated emails that show when a new review/question has been submitted. I like being able to filter/search for specific types of reviews/questions quickly. We use onsite review widget and targeted review requests. Set up is easy and support is very helpful.

Cons: Our product is unique in that it takes about 4-6 months before seeing results. It would be nice to send automated review requests at that time, but the max is 90 days after purchase. It is inconvenient but we manually send Targeted review requests instead.

Overall: Yotpo helps us generate reviews and answer questions quickly.

One of Our Best Business Decisions

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The impact you get on your website VS the cost for the platform is fantastic. It integrates with Google and Facebook easily, is very user friendly for the user and company, works for multiple websites under one YotPo admin, and support is good.

Cons: Sometimes the admin loads the wrong page or will take a while to load.

Overall: It has been great! We've been using it for 3 years and have no plans on leaving soon (unless the price goes way up)

Great customer service, looks proffesional on the website

May 11, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I like that we can customize the emails, and I like that yotpo can automatically post five star reviews to our social media platforms.

Cons: Going between the new and old dashboard was a little confusing.

Solid Easy To Use Platform

Feb 28, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use - fast to setup.

Cons: All of the additional features seem overpriced based on ROI calcs for small businesses.

Overall: We use Yotpo on a Woocommerce shop and the integration, use and dashboard are easy to use! We reviewed a few other providers and this was the best.

Reviews Get Sales

Oct 30, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

4 / 5
Value for Money

Comments: Reviews get sales - not just positive ones, even negative ones. Having reviews let's people talk about what they liked or didn't like about a product. Those reviews help people make a decision that they won't regret down the road. YotPo has helped us generate thousands of reviews in a short time - way more than we were getting on our own. As a result, our conversion jumped up site-wide which equals more sales and higher AOV.

Pros: Easy to use, easy to set up, clear ROI calculations, and great customer service.

Cons: The price went up a lot this year. I still think its a great value - it was just a bit of a sticker shock after the price we paid last year. To be fair though - they are now priced according to the rest of the industry.

We love Yotpo!

Jul 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love the review carousels that can be easily added anywhere on our website. The ease of sharing on social media is also a huge advantage.

Overall: The reviews help our buyers better understand our products, resulting in more sales.

Yotpo for Company Reviews

Mar 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Not geographically limited.

Cons: Need to do more with video

Overall: Yotpo is a great tool to gather honest customer feedback regarding your companies performance. Yotpo is not geographically based so it's the best tool for national businesses.

Perfect App

Oct 11, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Yotpo is diligent and a perfect app for collecting reviews. My automation's game hasn't be to the point, but life if easier with Yotpo. They collect the reviews after x amount of days after the order rolls in. You do not have to monitor it and can also set the number of days the review request is sent.

Cons: There are few parts which are not customizable for the Yotpo integration with Shopify store. However, I wouldn't sweat over them.

Overall: Yotpo is a great app which does exactly what it says, collecting reviews and notifying you when one is received. There are a lot on a small business owner's plate and Yotpo takes care of a major one, letting your customer know that you are willing to listen and take their feedback on board.

Very worthwhile software for online business reviews.

Jul 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use. Support staff very helpful. I am able to select reviews I want to show. I am able to post reviews to social media which I really like. Overall great software.

Cons: I pretty much like this software all around. Least -- maybe it would be nice to have someone available for support 24/7 - but the pricing would not support that I am sure.

Yotpo has been a great plug and play solution for our store to collect essential customer feedback.

Jul 17, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use. The ability to create Rules and let them run in the background. Collecting and analyzing feedback from customers and sharing that with our product development team to improve our products.

Cons: The organization of reviews could be better. All reviews and photos should be displayed in chronological order from newest to oldest than other filters can be applied on top of those.

Also a text analysis to see what are the most common used words and associating that with positive and negative reviews would be so helpful to have.

Overall: Plug and play review capture that we use throughout our funnel. Really easy to use experience that multiple team members can utilize.

Slight Advantage, but Losing Market Advantage and Unique Features to Far Cheaper Competitors

Dec 08, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Industry best feature set, close to industry best review-generation experience, advanced social media tools etc

Cons: Hugely expensive plans with mandatory contracts, deceptive and pressure-driven pricing and sales strategy, close competitors offering much better value per $

Overall: We recently evaluated Yotpo for use on our Shopify site, but decided to go with a close competitor (Okendo) instead. We did this mainly because of cost and flexibility. Yotpo has a very opaque pricing strategy which is designed to extract the maximum possible commitment from each merchant. They don't publicly disclose pricing and actively work to obfuscate their rates.

Pricing is tiered based on review volume and feature set which means even small merchants will have to spend close to five figures yearly in order to unlock the full potential of the software. There was a time when Yotpos platform may have been able to justify this, but it is borderline extortionate in 2018/2019 .

Disappointing to say the least

Sep 14, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: The CEO admitted they had been focused elsewhere and not on customer success (which is what they proclaimed as their value driver in the sales process). He was brave and opened himself up for all sorts of comments in a New Years blog in 2017. It's worth checking out if you haven't read it yet. I wish them well - lots of excellent people at this company and I hope they and their customers are enabled for success going forward. We still feel ripped off though so buyer beware. Check them out and make a conservative decision is what we'd do if we had it to do again. No references = no deal!

Pros: Good ideas about user generated content. Partnership webinar was excellent by YOTPO rep - got us really excited about using it. Having an assigned account manager to 'ensure' you are successful.

Cons: We paid for the first year and got zero in return. We were able to get a refund, but after that YOTPO wouldn't budge. We knew the investment was costly and risky, but everyone there assured us we would see huge increases in sales. How about any? - I would now say. I think they have dropped their pricing. They offered to drop our subscription. Sounds good but when divided by the value, it's still not a deal we want to entertain.

Capterra loader

Formerly Great, Now a Mass of Paywall Barriers to Great Functions.

May 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I loved Yotpo for is ease of integration with Bigcommerce, import of outside reviews and the really unique and interesting features.

Cons: Most of their best features are now paywalled behind a subscription wall, the free version is definitely not as good as it used to be, I deal with bigcommerce and shopify a lot and the built-in and other 3rd party review software is better and more affordable now than YotPo. I used be able to sell an integration package for bigcommerce/yotpo, but now merchants have lost interest due to the expensive monthly cost.

Overall: Its extremely in-depth review and marketing tools make it very desirable. but its constant paywals make it frusgtrating and expensive.

Capterra loader

Makes getting reviews easy, but had problem with Shopify

Dec 10, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I liked how it automated reviews and made it very easy for someone to review the products.

Cons: I didn't like that when we had to uninstall it from Shopify, it didn't uninstall itself properly and left widgets and other code on our site.

Great

Nov 08, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to plugin and great customer support. Good extension. I got good and immediate response from the customer support

Cons: can implement some more functionalities for free trial to develop the start ups. feedback email can also be implemented

Easy to use review system with a few minor hiccups.

Apr 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: We receive more feedback with Yotpo than we would with other review software. Customers can leave their review in the email they receive without having to click over to another site or page. The reviews go directly to our site and we are notified of each review.

Cons: The back end of the program is a bit hard to use in terms of responding to dissatisfied customers and finding the review you want to respond to.

Great reviews software, even if you stick with free version.

Jun 18, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Helps me secure more reviews with ease for my longboard website. Interface is easy to interact with and makes it easy for both users and shop owners.

Cons: There was a setting I had an issue with for loading reviews instantly versus a slower experience. I actually switched to the slower setting because the faster one slows down website load times, bad for SEO. Easy to change after contacting tech support however!

We have enjoyed the customer help and the features for this product!

May 11, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to share it across multiple sites and the ability to incorporate multiple features within our websites.

Cons: The dashboard can be a bit clunky or hard to navigate at times, it can be hard to find exactly what you are looking for or the downloads may not work.

The best way to get use feedback

Sep 18, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Yotpo is the best solution for soliciting reviews from your customers. They get a quick email X days after their order and can choose a star amount from within the email. I have a medium sized website and have hundreds of reviews because of Yotpo. It also allows customers to say that they have not received their order yet -- great for spotting shipping issues.

Pros: - Get immediate feedback from your customers - Give your app legitimacy by displaying reviews on your site

Cons: - A bit expensive if you want to use their premium plans

Vendor Response

by Yotpo on October 06, 2015

Thanks for the kind words, Jordan!

Love this software on my e-commerce sites

Mar 12, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: It's a nice looking interface on the front and back end. It really looks quite professional, even for a few products.

Cons: I wish the free version gave you more options, but I know they have to make a living. I think they give you plenty for no cost.