--- title: "Page 2 | Yotpo Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Yotpo the right Review Management solution for you? Explore 377 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/144389/Yotpo/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Yotpo 4.5 (377) [View alternatives](https://www.capterra.com/p/144389/Yotpo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 2 - Reviews of Yotpo ## Showing most helpful reviews Showing 26-50 of 377 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Charles A. Creative Director Cosmetics Used the software for: 2+ years ### "Really good software if price is not a buying factor." February 27, 2025 5.0 Positive, though was spending far too much. Then covid hit and they brought their entry prices down dramatically. Staff were really helpful. It's really good software. It gets you reviews. Pros The software works really well. The support is good. It's probably the best out there on the market. Cons The cost, and the language issue. (Not being able to translate) Alternatives considered [Loox](https://www.capterra.com/p/200494/Loox/) Reason for choosing Yotpo Best in class service and I was recommended to it at the time. Review Source Response from Yotpo July 7, 2025 Thanks for the kind words and for highlighting both the strengths and the areas we can keep improving. We’re glad the platform delivered results and that the team was helpful when it mattered most. We understand how important flexibility around pricing and language support can be, especially for global brands. These are areas we continue to invest in as we grow. Appreciate you being part of the Yotpo community and sharing your experience. OB Orion B. Founder Consumer Goods Used the software for: 6-12 months ### "Good for starting out with SMS" March 10, 2025 4.0 Pros It’s pretty straightforward and provides some good idea. Ideas for scripted messages. Cons Customer service generally isn’t great but the product is solid Switched from [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) I was in the Yotpo accelerator and it was a requirement Review Source Response from Yotpo July 7, 2025 Thanks for the feedback. We're glad the product has been useful and that the message templates have helped spark ideas. We’re always working to raise the bar on customer support. If there’s ever anything specific that didn’t meet expectations, we’d love the chance to make it right. Appreciate you using Yotpo and sharing your experience. AR Albert R. Customer Care Expert Consumer Goods Used the software for: 1-2 years ### "Good for many thing. Subscription system has more development to do" February 20, 2025 3.0 We had a decent experience overall with Yotpo. We got up and running relatively quickly and worked out a lot of kinks early on. Pros Yotpo had some nice subscription management features and many integrations that worked well with our company Cons There were too many bugs and things breaking. Review Source Response from Yotpo July 7, 2025 Thanks for sharing your experience. We’re glad to hear the integration and subscription tools worked well for your team and that you were able to get up and running quickly. We know stability is critical, and we take product reliability seriously. If you ever decide to revisit Yotpo, we’d love the chance to show you the progress we’ve made. Appreciate you giving us a shot and sharing your thoughts. PB Pelle B. Growth Manager Building Materials Used the software for: 1-2 years ### "Easy to use, not worth the price for us" January 17, 2025 3.0 Mid, a bit buggy and not worth the cost for us, quite low response rate Pros It was simple, easy to install and had a user friendly UI Cons To pricey for what it offered and its censor/filter was horrible in sweden Review Source Response from Yotpo July 7, 2025 Thanks for the feedback. We're glad the setup and UI felt smooth and easy to use. We hear you on the pricing and localization concerns. We're continuing to expand our global capabilities and improve performance across markets. If there's ever a chance to reconnect down the line, we’d be happy to walk you through what’s changed. Appreciate you giving Yotpo a try and sharing your experience. FL Fabian L. E-Commerce Manager Building Materials Used the software for: 1-2 years ### "Simple, easy to use but lack the advanced features" January 7, 2025 2.0 Good, not worth the price we paid and we moved on to Lipscore instead Pros Simplicity, well done integrations with Shopify and Klaviyo among others Cons Very performance heavy on site, very little customization as well as the lack of ratings Review Source Response from Yotpo July 7, 2025 Thanks for taking the time to share your experience. We're glad the integrations with Shopify and Klaviyo worked well for your team. We understand how important performance and customization are, and we've made meaningful improvements in both areas. If you're open to checking us out again in the future, we’d love to show you what’s new. Wishing you continued success with Lipscore, and thanks again for giving Yotpo a try. MK Marcus K. Marketing Cosmetics Used the software for: 2+ years ### "Not great, but it works" December 26, 2024 3.0 Not that good. Used their reviews a few years ago, and SMS until last month or so. Nothing is great, just meh. Pros SMS feature. Mostly been using that recently but it was also a bit too buggy. Cons The pricing and how they try to do everything, but end up doing nothing great. Review Source Response from Yotpo July 7, 2025 Thanks for the honest feedback. We’re sorry to hear the experience didn’t meet expectations and appreciate you giving both Reviews and SMS a try over the years. We know trying to do a lot means we have to execute at a high bar across the board, and we’re continuing to focus on improving depth and performance in each product. If you're ever open to a conversation down the line, we'd love the chance to show you what's changed. Thanks again for sharing your perspective. Philip G. Owner Restaurants Used the software for: 1-2 years ### "Avoid! Their "Premium" is a Dumpster Fire. " November 18, 2023 1.0 Pros I did not like my experience with them. They overcharge and far underdeliver. They are all about sales. Cons YOTPO was a complete disappointment and is not recommended. The birthday discount feature is a chaotic mess, causing issues with pricing, dates, and customer service. Support tickets lack basic functionality, the support portal is a security disaster, they sent me a login to a a rep, not a customer, and then just swept it under the rug. Contribution reports are unreliable. Their team even confirmed this! Their admin interfaces are a nightmare to navigate. If it was free the user interface would be terrible. For $$$$ is a joke! Too many confusing reps. A dumpster fire of code in the web reviews widget make matters worse. YOTPO's impact on site speed has been detrimental. The promised platform synergies are meh. SMS Bump is a usability disaster. Meetings with their team are a waste of time. Other platforms have proven to be far more beneficial, while YOTPO has only added frustration, complexity, and countless hours of troubleshooting. Avoid YOTPO at all costs. Review Source Response from Yotpo July 7, 2025 We’re really sorry to hear about your experience. It’s clear that we fell short of expectations, and we take that seriously. Your feedback addresses several key areas, including product functionality, support experience, and communication. These are core to how we operate, and when they don’t land well, we know how frustrating that can be. We’re continuing to invest heavily in improving performance, product usability, and support processes to make sure every customer has a more seamless experience. We appreciate you sharing this in detail. If you're ever open to a conversation in the future, we’d welcome the chance to better understand what went wrong and show you what’s changed. DL Daniel L. Owner Consumer Goods Used the software for: 2+ years ### "My review" December 5, 2022 5.0 Review management. Helps hesitant customers see value when other "real" people also have purchased the same thing . Pros Ease of use, 100%. A lot more functions that I don't use, but room to grow into. Cons That Google Seller Ratings and Google Shopping Ads are only available in the Prime tier and that you have to upgrade to 250 reviews per month to get the Google functions. I would like a Prime subscription with only 50 reviews per month and the "Reviews booster" on. Alternatives considered [Lipscore](https://www.capterra.com/p/155902/Lipscore/)[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Reason for choosing Yotpo Used Yotpo before (with Tictail). Liked the product, ease of use and customer service. A bit higher price, but definetly worth it :-) Review Source Response from Yotpo January 8, 2023 Thank you so much for sharing your thoughts with us. Google Shopping Ads are available in our Growth plan. However, Google has review volume requirements that brands must meet before they can acquire their Google Seller Rating. Because of these requirements, this feature is available in our Prime package. Learn more about the Google Seller Rating requirements - https://support.yotpo.com/en/article/google-seller-ratings-1137133 DC David C. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Best bang for your buck!" March 14, 2023 5.0 Overall experience is excellent. Yotpo has driven much higher customer engagement and conversions. Pros Yotpo beats other review services at this price point with easier integration, more customer engagement that converts to sales, and your traffic STAYS on your website! Cons 1) There is no 'bare bones' account option, so we are paying for many features we don't need.2) The system doesn't include multiple language support, so non-english reviews are mistakenly flagged for profanity. Switched from [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) T.P. was unresponsive to my concerns about keeping my traffic.Cost prohibitive. Review Source Response from Yotpo April 5, 2023 We appreciate your feedback and we're happy to learn that you're enjoying Yotpo Reviews. We're continuously working to improve our pricing and packaging options. If you'd like to learn more, reach out to our team for details. Manjulika B. Equity Trader Investment Banking Used the software for: 6-12 months ### "Yotpo : Make your product reviewed and get true analysis. " April 8, 2023 5.0 One of the things that really sets Yotpo apart is their commitment to staying up-to-date with the latest trends and technologies. They regularly update their product, so you can be confident that you're always using the most cutting-edge tools available. Pros Yotpo is a standout review app that truly takes things to the next level. With a wide range of features designed to support both onsite and offsite strategies, it's clear that this product is built with the needs of businesses in mind. Cons Be aware of the fake reviews, you can understand them very easily. Review Source Response from Yotpo July 7, 2025 Thank you for the thoughtful feedback. We're glad to hear that the range of features and our focus on continuous innovation have stood out. We take authenticity seriously and have multiple safeguards in place to prevent fake reviews. That said, we’re always looking to strengthen trust and transparency across the platform. Appreciate you recognizing the work that goes into keeping Yotpo ahead of the curve. We're here to support you as you grow. JN Jo-Ann N. Owner Retail Used the software for: 1-2 years ### "Great tool for SME's to manage website reviews" November 29, 2023 5.0 I love this review app. I have used others and this one is better and cheaper than those I've tried. It's so easy to set it all up and massively important for social proof. Pros So easy to set up automations with Shopify so that each time a customer makes a pruchase they are automatically sent a review request after a certain period Cons Can be a bit slow, and the inability to import reviews from other marketplaces and websites (i.e. Etsy, Google, Amazon, Trustpilot) automatically makes it a slow manual process - through which you can only upload product (not site) reviews. Alternatives considered [Kudobuzz](https://www.capterra.com/p/188419/Kudobuzz-SEO/) Switched from [Kudobuzz](https://www.capterra.com/p/188419/Kudobuzz-SEO/) Yotpo has better Shopify integration and more included in the free and basic plans. Review Source Response from Yotpo July 7, 2025 Thank you for the kind words. We're glad to hear setup has been smooth and that the automation with Shopify has made collecting reviews easier and more impactful for your business. We appreciate the feedback around importing reviews. Expanding import capabilities is something we’re actively exploring, and we know how valuable it is to centralize social proof from multiple sources. Thanks again for choosing Yotpo and for sharing your experience. We're here if you ever need support or want to explore more ways to get value from the platform. JK John K. Co-Founder Retail Used the software for: 2+ years ### "Yotpo has been essentual for our company" July 19, 2022 5.0 Customer service is amazing. They have gone onto our shopify site for us and any issues we have had. Pros I love how easy it is for our company to use yotpo. It's not something that I need to think about daily because the system runs so smooth. Cons It is a little pricey to be able to share reviews across platforms. We had to upgrade our package three fold to get this feature. Reason for choosing Yotpo We chose yotpo because of the aesthetic of the review system on our website and great customer service. Review Source Response from Yotpo August 10, 2022 Thank you for taking the time to leave your feedback, we really appreciate it. We are constantly working on iterating our pricing/package options to make sure our customers are on their 'right fit' plan. If you have any questions about our pricing, plans, or features available to you, please feel free to reach out to our customer support at any time. Patrick G. ecommerce administrator Food & Beverages Used the software for: 6-12 months ### "a great solution for onsite and integration with PPC Shopping ads " July 20, 2022 5.0 We were happy with a previous reviews solution until we couldn't integrate with Google shopping ads but then discovered so many more options Pros works great, clean interface, integration with other software and services Cons A lot of options to scroll through and pricy compared to previous solution Alternatives considered [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Reason for choosing Yotpo features best meet my needs Switched from [Judge.me](https://www.capterra.com/p/215990/Judge-me/) Needed addition features but I wasn't disappointed with Judge.me overall. They served well for the time I knew them then out grew it Review Source Response from Yotpo September 14, 2022 Thank you so much for your feedback. If you'd like to learn more about pricing and packaging, please reach out to our customer support team. VR Verified Reviewer Marketing Manager Sporting Goods Used the software for: 2+ years ### "The best platform for collecting customer reviews" June 8, 2022 5.0 An excellent resource for reviews, questions, and weekly/monthly summaries. User-friendly and navigable. Early on, the company encountered a few issues, but they were swiftly resolved. It is beneficial to moderate online reviews and responds to meeting customers' needs. I recommend this e-commerce tool. Pros We have significantly increased the number of reviews with Yotpo. We have a lot of product reviews, not only for marketing but also for the benefit of our customers. They are currently used in advertising, social media, email marketing, and other areas. Due to the large number of SKUs, it was difficult to collect reviews for products other than our most popular. The most useful feature of Yotpo is how easily it integrates with your website and provides customers with a widget to leave product reviews or ask questions. The benefit is that all reviews are available for moderation in one location. It is also useful to be able to comment directly to consumers, add tags as needed, and keep a summary of all reviews and questions. It is simple to find exactly what you are looking for, whether by product name, number of stars, email addresses, or other criteria. Cons I dislike that once I schedule a campaign with a specific segmentation, the segment's subscribers are locked in, and the campaign does not automatically refresh as the segment changes. This makes sending weekend campaigns difficult because I must wait until the night before to schedule the campaign and ensure that the segmentation is up to date. This also prevents me from sending emails in my preferred time zone. Review Source Response from Yotpo August 10, 2022 Thank you for taking the time to leave a review, we truly appreciate it. We are constantly working on improving our products and your feedback is a crucial part of our process. KL Kristopher L. Director, Digital Marketing Consumer Goods Used the software for: 1-2 years ### "Easy to use and great support" September 20, 2021 5.0 We took our time in getting the integration set up, but once the review emails started sending to consumers who purchased online the reviews came piling in. Yotpo helped organize and filter these reviews and we've been very happy with the results. Pros Yotpo's setup process and continued support has made the addition of this review platform painless with a huge return on investment. We have received more consumer reviews since adding Yotpo 6 months ago then we did in the previous 6 years. Our success manager is quick to respond and makes great recommendations and adding widgets is easy for anyone on our team to do. Cons We cannot currently share consumer reviews with the product team for an individual product. This would be valuable information for the product team to make adjustments during the growing/production season. It would also be great to have consumer reviews attached to records in our CRM which is also not currently available. Alternatives considered [PowerReviews](https://www.capterra.com/p/168700/PowerReviews/)[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Reason for choosing Yotpo Ease of use, high conversion, quick implementation, and cost efficiency. Review Source Response from Yotpo November 21, 2021 Thank you for taking the time to leave your review. We are constantly working on improving our product and your input is incredibly valuable to us. If you are encountering any issues or have any questions, please feel free to reach out ot our customer service at any time and they will do their best to assist you. VR Verified Reviewer Owner Apparel & Fashion Used the software for: 1-2 years ### "Tracking Reviews Made Easy!" November 24, 2023 4.0 I've been pretty satisfied overall. Plus Yotpo has many other apps that intergrate well. Pros This app is very functional for the proce. I've used some more expensive ones, but Yotpo does everything those do for less $$$. I like the simplicity of the platform and find the customer service extrememly helpful. Cons I wish there was a way to custimize my reveiw emails a little more. Reason for choosing Yotpo Less expensive with all the features I needed. Review Source Response from Yotpo July 7, 2025 Thanks for the great feedback. We're happy to hear the platform has delivered strong value and that our team has been helpful along the way. Appreciate the note on customizing review emails. We’re always working to give brands more flexibility and control, so that’s helpful input. Glad to hear you’re finding value across our broader suite of tools as well. Thanks for being part of the Yotpo community. MR Mats R. Owner Consumer Goods Used the software for: 6-12 months ### "Not suitable for small business owners" February 8, 2022 2.0 Pros It's easy to use and doesn't need much hands-on. Cons Most of its feature are locked between different tiers, a weird business model for a modern SaaS platform. The main reason for writing this review is that they lure you as a user, to select higher tiers to be able to use these functions and/or features. For example, the plan I picked include coupons functionality. Its use include to send out coupons to customers in order to get them to review products and give them a rebate if they do so. Something I thought was great. However, the one feature I wanted to use with coupons was locked behind a different plan (tier). Something which was not indicated on their comparison. I signed up, only to realize this. I asked for a refund and Yotpo decided that I was not eligible for a refund due to that this information was listed on a whole different page? How is that a valid reason? Include such information in the comparison list. There's nothing that indicates that the feature listed can be behind a different paywall. Another bad feature is the localization. For example; they capitalize every word even in languages that doesn't do that so the UX looks really weird in a language which is not English. Review Source Response from Yotpo March 30, 2022 Thank you for taking the time to leave your feedback, we truly appreciate it. Please know that we hear and sympathize with your frustration about not being able to have access to some of those features. We always try to ensure a business is on their 'right fit' plan -- meaning how much they're paying should align with the services they're receiving and what their business needs to see success with Yotpo; however, we understand that it's not always possible. Please know that if you have any lingering questions about our plans, pricing or refund options - our support team is here to help. Feel free to contact us at any time with any questions. JH Justin H. Director of Daily Operations Retail Used the software for: 2+ years ### "Easy To Use" August 30, 2019 5.0 It's been great for the most part. Pros I like that I get notified of every review that comes in or if there is a negative review that need attention. I also like that there is a feature for a customer to select they did not receive their product if they did not receive it. Cons I don't like that I don't believe there is an option for users to amend their reviews. If somebody leaves a negative review but we take care of them, it would be nice to send a follow up prompt saying something like. "It looks like the company was able to resolve your issue or concerns, would you like to amend your review?" It's very unlikely that the person will go back and write a new review since they are now no longer prompted to do a review. Alternatives considered [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Reason for choosing Yotpo Just staying with Trustpilot or looking at other options. Switched from [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Better ease of use and more functionality. Review Source Response from Yotpo October 6, 2019 Hi Justin, thank you so much for leaving a review! We really appreciate hearing your feedback and are happy to hear you're having a positive experience with Yotpo. As far as changing or updating reviews, we absolutely understand your frustration, but to confirm- do not offer that capability. What you can do is resend an Automatic Review Request email which will replace the existing review that's no longer relevant. Here's a link that should help: https://support.yotpo.com/en/article/resending-an-automatic-review-request-email NG Nicole G. Director of Customer Experience Retail Used the software for: 2+ years ### "Yotpo Review" March 28, 2022 4.0 Our experience has been decent. We don't typically hear from our rep to help us improve our reviews or to go over best practices. Pros It's a nice review program that allows us to get a pulse on what's happening with our customer's orders and the feedback on what customers like. Cons The software is limiting. We can't adjust the timeline for when the reviews go out based on domestic vs international orders. International orders take longer to arrive so trying to set the review for when the item arrives and leaving a review is top of mind becomes difficult. If we have a pre-order item we can't set a different timeline for these and when the customer receives a review before we have shipped it confuses the customer. Review Source Response from Yotpo May 29, 2022 Thank you for taking the time to leave a review. Your feedback is a crucial part of our improvement efforts. Please know that our customer service team is available to you 24/7 if you're experiencing any issues. VR Verified Reviewer Communications Director Medical Devices Used the software for: 6-12 months ### "Yotpo exceded our expectations early!" December 22, 2022 5.0 Yotpo gets the job done in an effective fashion and a revenue booster for our company. Pros I was extremely pleased with the professionalism of their customer support staff and their ability to address our issues and concerns. Cons Initial concerns with email and UGC Display Templates Review Source Response from Yotpo January 8, 2023 Thanks so much for leaving a review — we love learning more about our happy customers. LM Larissa M. Graphic Designer Packaging and Containers Used the software for: 1-2 years ### "Great overall" October 28, 2024 4.0 Been using for over 2 years and it's a great platform overall Pros Easy and convenient access to website features Cons Some synchronizations are not the best and lately there has been a lot of problems with login Review Source Response from Yotpo July 7, 2025 Thanks for the feedback and for being with us for over two years. We're glad to hear the platform has been helpful and easy to navigate overall. We’re always working to improve stability and performance, including login and sync issues. If you’re still experiencing any trouble, we’re happy to take a closer look and help resolve it. Appreciate you being part of the Yotpo community. Eszter D. Marketing manager Automotive Used the software for: Less than 6 months ### "Great platform but annual contracts only" September 28, 2021 5.0 Great customer service team from the sales call all the way to implementation. Very powerful platform with a lot of great features. Pros Yotpo offer very sophisticated and AI based platform. The dashboard and interface is far better compared to Shopper Approved. Customers can filter through reviews on a product page and the review request emails are highly customizable. Cons they only offer annual contracts, very expensive plans. Alternatives considered [Judge.me](https://www.capterra.com/p/215990/Judge-me/)[Shopper Approved](https://www.capterra.com/p/179680/Shopper-Approved/) Reason for choosing Yotpo US customer service and great reputation Review Source Response from Yotpo January 16, 2022 Thank you for taking the time to leave your review. We are constantly iterating our plan options in an effort to provide the best solution for our customers at each point in their journey; however, we understand that it doesn't work for everyone. You can always check out our pricing page for a breakdown of our plans, or reach out to our customer support and they'd be happy to assist you. JM Jarah M. holistic nutritionist Alternative Medicine Used the software for: 2+ years ### "It is Worth it" July 4, 2024 5.0 Pros very easy to use, customizable, the analytics are easy to read and track . Services are affordable Cons I don't have any cons from using the Yotpo app Review Source Response from Yotpo July 7, 2025 Thanks so much for the great feedback. We're glad to hear Yotpo has been easy to use, customizable, and that the analytics and pricing have worked well for you. Always here if you need anything, and we appreciate you being part of the Yotpo community. LF Lisa F. Owner Apparel & Fashion Used the software for: 2+ years ### "I use Yotpo to contact my 5,000+ customers!" March 14, 2023 5.0 Very good customer service too. Pros I love the text messaging feature to notify my customers when I'm going live. I also use Yotpo to collect reviews and Yotpo makes it easy with a click of a button to directly post the review on the product. Cons I would love to see more free features like personalized emails for review collection. Reason for choosing Yotpo The pricing for Yotpo was much more affordable Review Source Response from Yotpo April 5, 2023 Thank you for taking the time to leave a review — we appreciate your feedback! Recently, we made some enhancements to our Reviews product to include a no-code email editor so that you can create beautiful, on-brand review request emails. We encourage you to reach out to our team to learn more. JA Jacki A. Owner Consumer Goods Used the software for: 2+ years ### "Love the new widget upgrades!" August 13, 2023 5.0 Pros I like the customization aspect. It flows nicely with our site and looks very natural. The new widgets are great! They made the customer images larger which looks really nice! Cons I do wish it was a bit less expensive but I also feel it is worth it. Review Source Response from Yotpo July 7, 2025 Thanks for the kind words. We’re glad the customization options and new widgets are working well for your site, and great to hear the larger customer images are making an impact. We appreciate the note on pricing and are committed to making sure the value continues to match the investment. Thanks for being a part of the Yotpo community. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.