Cool Solutions Group

eSPACE

4.5 / 5 18 reviews

Who Uses This Software?

We have a wide variety of system applications including schools, churches, faith-based organizations, municipalities, office users, property managers and hospitality suppliers.


Average Ratings

18 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Cool Solutions Group
  • eSPACE.cool
  • Founded 2009
  • United States

About eSPACE

The eSPACE Event Scheduler is designed with simplicity and ease of use in mind. Get setup and start managing your events in minutes. Some of our key features includes: - Private and Public Calendars that be synced with Outlook and Google calendars! - Supports multiple level of approvals! - Conflict Detection to quickly avoid double bookings! - Robust Report Builder to give you only the data that matters to you! Take us on a free test drive for 30 days or request a free demo today!


eSPACE Features

  • Attendee Management
  • Badge Management
  • Catering Management
  • Client / Customer Management
  • Conferences / Seminars
  • Conventions
  • Exhibit / Vendor Management
  • Guest List Management
  • Lead Retrieval
  • Meetings
  • Registration Management
  • Room Block Management
  • Social Promotion
  • Space / Room Setup
  • Sponsorship Management
  • Surveys & Feedback
  • Ticketing
  • Trade Shows
  • Travel Management
  • Weddings / Parties

eSPACE Reviews

Best Customer Service I have received in a very long time

Sep 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are working on some reporting that helps us perform our setups timely and efficiently and the reporting options we needed were exactly available in one place. I contacted customer support and was provided with the EXACT solution we needed to accomplish what we needed. Not only did we get what we needed, but we got it FAST (less than a business day!).

Vendor Response

by Cool Solutions Group on September 29, 2016

Tina: Thank you so much for your kind words. It is our goal to assist every client be as efficient and effective as possible. We want to be known for caring for our clients and for providing live US support in an expeditious manner. We look forward to continuing to serve you and Grace Church.

LOVE the team at eSPACE

Sep 06, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: eSPACE is very self explanatory and easy to use. It's easy to train your team to use, and is quite versatile to help meet your needs. I also love that it is constantly being updated and improved upon to meet the needs of the organizations that use it.

Cons: We need special reporting, so there are a few pain points in that area (at this point), however the team at eSPACE was willing to listen to my ideas and gauge if it would help other users as well. They also helped point to ways I can obtain those reports in the mean time.

Overall: Every time I run into a question or am looking for a particular function, the team at eSPACE is quick to respond. They either point me in the right direction, or they let me know if the idea is a popular one and when they may be able to add the functionality I'm looking for. They are always looking to help improve the versatility of their product, and are passionate in helping you use to its full capacity.

Recommendations to other buyers: Always feel free to reach out the the team on this software. They are responsive, kind, and helpful.

Vendor Response

by Cool Solutions Group on March 15, 2017

Brycellyn: thank you for the feedback for continuing to bring us new ideas! We get better every time our clients provide suggestions. Tim Cool

Faith Family Church Review

Aug 23, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: accessible anywhere I have internet from my Phone, Tablet, and home computer don't have to be in office to meet the services needs and the Department team can get the request right to their devise once the Work order has been approved and assigned

Cons: I have to fill out a monthly report on the number of open, close and new WO that month along with the Percentage of open close monthly along with year to date. with your report system I have to take out the extra information and count and come up with percentage of Open, Closed and in process.

Overall: Been looking for web base software that was easy to use and simple to communicate to Staff on the functions and process to request the services they are in need of. Not only were we able to fill the request needs of Facility work orders we also added other Departments IT, Media, Publication, Website needs the Espace system has become a one shop tool that all Departments and staff can easily go to for services needs

Recommendations to other buyers: Simplify the reporting system this system will be even more valuable tool then it is. I thanks Cool Conversation for coming up with a software that meets our needs and ask for our input.

Vendor Response

by Cool Solutions Group on March 15, 2017

Danny: Thank you for your support. Keep the ideas coming. Appreciate what you do. All the best! Tim Cool

Amazing Customer Service and software that is comprehensive!

Aug 18, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: They are so customer focused! They have created a place within the software where the customers can post ideas of what we feel could be helpful for us and others. What a concept! Asking the end user for input. Love it!
Also, the tracking of equipment in the work order system will be very helpful come budget time. There is documentation of equipment, it's age, it's service record, etc. for better planning of the funds God has given us to steward. We can expect at least fewer "surprise" expenses.

Cons: When moving our data from a previous software we were told our recurring events would come over into espace as recurring. This didn't happen and has been quite time intensive to take all the individual events and recreate them into recurring events.

Overall: We have just recently started using espace event scheduling and the work order system and are very pleased with it. The combination of modules available under Cool Solutions makes so much sense. I am glad they have figured this out so well! I have had plenty of questions for them and have ALWAYS received quick and thorough responses. So glad to have found this!

Recommendations to other buyers: Check it out!! It is so reasonably priced and so well put together and you never have to feel like you are doing this alone or have to "figure it out for yourself!" They know their customers are who keeps them in business, and that shows in their customer service and business model!

Vendor Response

by Cool Solutions Group on March 15, 2017

Hi Laurie...I am so sorry for the challenge with the recurring events. I believe we have corrected that....and should help future imports. Thanks for your support. Tim Cool

Loving Espace

Aug 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We were able to link Cool Space to Espace for optimal experience!

Cons: Nothing negative to say about Espace. Cool Space had few issues on front end but other than that we are super satisfied.

Overall: From start to finish the Espace staff have been great to work with. They are always attentive, thorough and easy to work with.

Vendor Response

by Cool Solutions Group on March 15, 2017

Cliff...thanks for your support. Hope all is well with you and the team at Cross Timbers Tim Cool

Awesome product, Fabulous Customer Service

Feb 03, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have personally been using this software for close to a year and at our facility, we have been using the software for a number of years. This scheduling software is in the top that I have used personally. A huge pro for the software is the break out of the number spaces and from a scheduling perspective the alert of conflicts. The software while having an ease of use, is also flexible and has met every business need we have had. I would highly recommend this product for use in facility management and\or event scheduling. The customer service has been extremely helpful the couple of times I have called in with either a technical question or an account question.

Vendor Response

by Cool Solutions Group on March 15, 2017

Mindy: Thank you so much for the kind words. We are thrilled to have you as part of the eSPACE family. Tim Cool

Done wonders for our Maintenance Organization and Tracking

Nov 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This program has been quite simple to use and has given us the ability to document work orders that need done, easily plan/schedule Preventative Maintenance on our equipment, and allows easy access for any of our staff to submit WO to help us keep up with demand. At the end of each month, I am able to create reports to see where we are at as a maintenance team and plan accordingly. This has done wonders to help our maintenance team be more efficient with out time and resources so we can be the best stewards possible of what we have.

Been awesome working with the Customer Service team as well. Quick responses to my questions and always open to suggestions for making the program work best to fit my needs.

Vendor Response

by Cool Solutions Group on March 15, 2017

Dave: Thanks for the great review. So glad the product is working well. I trust the stats are working well for you too. Tim Cool

The new Gold Standard for Work Order Management

Nov 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software just leap frogged all others and has proven to be the most user friendly interface around. The gains you will make in production are a testament to the management of workflow found only in eSpace Work Order software! Being a good steward just got much, much easier!

Vendor Response

by Cool Solutions Group on March 15, 2017

Luke....you are the best! Tim Cool

Customer Service that rocks

Aug 13, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We talked to customer service and they really listen. And they help us.
Wow what a GREAT thought, customer service that works. If only other software companies. could follow this ideal.

Vendor Response

by Cool Solutions Group on August 14, 2015

Phil: Thank you for the kind words. Our goal is to support you as you work to be the most effective and efficient steward of your facilities. Thanks Tim Cool

eSpace is an incredible tool that helps make my job so much easier!

Aug 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: eSpace has been a great tool for use as our master calendar and the scheduling of our facility and resources. Although we do not utilize the entire program (we just use one main admin), our entire staff can know what is scheduled and how rooms should be set up at a glance. eSpace has been so helpful when we've had questions and respond very quickly, and they are constantly looking at how the program can be improved and made the most useful for the most people. I honestly cannot think of any cons...I LOVE eSpace!

Vendor Response

by Cool Solutions Group on March 15, 2017

Laurel: you made me blush! Thanks for your support. Tim Cool

eSpace met a much-needed calendaring issue for our growing church.

Aug 06, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I found eSpace on the Internet a few years ago when looking for a new calendaring option. We were a growing church and needed a calendaring program to be able to share with our building maintenance crew as well as the general congregation. This program allows us to see an overall picture of what spaces are being used and how each room needs to be set up. We now have 3 buildings to maintain and have found eSpace to be very beneficial.

Vendor Response

by Cool Solutions Group on March 15, 2017

Jody: So glad the software is serving you well. Thanks Tim Cool

I am an administrative assistant that oversees all approvals on Espace

Aug 06, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Espace is a fantastic, user-friendly facility management software system! The customer service is outstanding. When our staff has a question or a predicament, the Cool Solutions staff are responsive and available. They really value customer feedback and are always looking for ways to improve things. We have been very pleased!

Vendor Response

by Cool Solutions Group on March 15, 2017

Thanks Susan. Our team has really enjoyed the long term relationship with you and NorthCreek!

Love that it is online - all of our staff can see what is happening on our campus.

Aug 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to set up an event with all of the needs - Spaces, Resources, etc.
Can log in from any computer - work or home.
Love that it can be set up to fit your business/church, etc.
We use to reserve rooms and vehicles. We have also set it up to show holidays, custodial staff vacations, etc.

Vendor Response

by Cool Solutions Group on March 15, 2017

Karen: thanks for your get input during many of our development initiatives. You have been a tremendous help. Tim Cool

An exceptional find!

Aug 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: An exceptional find for those who are looking for solutions to schedule and manage their facility needs.

We have been using eSPACE (ministreEspace) for for almost 5 years and have been very pleased .

Jul 31, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My experience with this product has been so positive that any negatives pale into oblivion. Their customer service and responsiveness to the users' needs and requests is quite unique in my experience with church software programs. I would recommend it to anyone who asks.

Vendor Response

by Cool Solutions Group on July 31, 2015

Sue: It has been a pleasure partnering with you and Cross!

Easy and Cost Effective

Jul 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been looking for awhile for an event scheduling (with HVAC functionality) and facility work-order software suite so I can refer it to my clients. They can rely on these! Plus you can't beat this price!

Facility Usage Software At It's Finest

Jul 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After using other options for facility usage management, MinistrEspace is very user friendly. We used to have just one person coordinating over 300 events a month due to the complexity of the other system. With MinistrEspace we have been able to equip the Administrative Assistance for the various departments to manage their own events. They are able to work out their own conflicts between ministries on their own now. The software is very intuitive. There should be no real concern with any kind of learning curve. The staff has been a real pleasure to work with over the past couple of years and are very responsive to any concerns that may arise. I actually do recommend MinistrEspace to church leaders that I am in contact with.

Vendor Response

by Cool Solutions Group on July 20, 2015

Dan: It has been a pleasure serving you all with the eSPACE Event Scheduler and Work Order Management. Your feedback and assistance during the beta testing was invaluable.

eSpace

Jul 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Been a client of Espace for about 3 years. We use it for our facility scheduling and it controls our HVAC program using Cool Space program. It is a very user friendly software. The customer service has been very good as well.

Vendor Response

by Cool Solutions Group on July 25, 2015

Thanks for the kind words Jeff. It is a pleasure partnering with you all.