# eSPACE Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is eSPACE the right Scheduling solution for you? Explore 424 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144412/eSPACE/reviews --- eSPACE 4.4 (424) [View alternatives](https://www.capterra.com/p/144412/eSPACE/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of eSPACE Ease of use 4.2 Customer Service 4.6 ## Pros and Cons in Reviews MK Matthew K Director of ITReligious Institutions, 51 - 200 employeesUsed the software for: More than 2 years. “It has become an essential software in our church.“ May 23, 2025 Lisa N EdTechEducation Management, 201 - 500 employeesUsed the software for: More than 2 years. “It is a bit cumbersome to use in that there are many options to go through in reserving a space and I wish there were a way for it to remember trends.“ August 28, 2025 RS Rachelle Anne S AssociateGovernment Relations, 11 - 50 employeesUsed the software for: 6-12 months. “We are even more organized than before.“ May 28, 2024 LL Leigh L Director of FinanceReligious Institutions, 11 - 50 employeesUsed the software for: More than 2 years. “As and end-user, Espace makes it easy to schedule a space, and request set-up and take-down resources. “ November 23, 2021 Nick S Founder and Executive DirectorReligious Institutions, 11 - 50 employeesUsed the software for: Less than 6 months. “This has been a phenomenal feature for our staff.“ July 24, 2021 ## Showing most helpful reviews Showing 1-25 of 424 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lisa N. EdTech Education Management Used the software for: 2+ years ### "Espace - all you need to manage shared spaces and facilities!" August 28, 2025 4.0 It was a lot of work to set up BUT we had many layers to our setup and really feel that we are using it to the fullest capacity. It has really helped keep people in the loop and avoid overbooking of spaces. Pros We are a very large organization and it helps us manage the usage of many shared spaces, plan for parking and alert our cleaning and maintenance team to any setup, tear down or clean up needs that arise around special events. It's also great for setting up security for events. Cons It is a bit cumbersome to use in that there are many options to go through in reserving a space and I wish there were a way for it to remember trends. Ex: When I reserve this space I tend to want to bring circle tables. Review Source CB Christine B. Building and Grounds Admin. Asst. Events Services Used the software for: 6-12 months ### "Great Software Package" December 27, 2019 4.0 Our experience has been great. We came from a clunky system where it was hard to search and find items or work orders or equipment. We are able to take full advantage of most of the program and it works well with our maintenance and grounds keeping needs. Pros The ease of use and storage of information. Cons The un-customizable pieces within a work order. Reason for choosing eSPACE The ease of use features, the storage of information, the reports that can be generated, THE CALENDAR, use as a hub for myself as the administrator and admin for the department. The dashboard is my 'switchboard'. Switched from [CWorks](https://www.capterra.com/p/13109/CWorks/) We needed a system that could better fit our needs of tracking items, orders and equipment. A way to do an easy search. A system that would get us off of paper. Something that would work as a hub for us to get information to work off of at a moments notice. Review Source Response from Cool Solutions Group January 7, 2020 Christine: Thank you for the review. I would welcome your input on which components of the work order should/could be customizable. Thanks Tim Cool Founder BM Bonnie M. Communications Coordinator Religious Institutions Used the software for: 6-12 months ### "My review" November 12, 2018 3.0 I love how fast and easy it is to contact support. They are always quick and polite with responses. I love the conversation option within events which is very helpful especially with staff turnover to have the notes all in one spot. Pros I like the calendar view and for the most part the ease of use with setting up an event. Some details are harder to remember to include with my events especially when I don't enter events often. Cons Some of the reporting is quirky and incomplete. For example: An event that spans over 2-3 days consecutively only shows the first day of the event in the set up report so I need to be extra careful to look in other places to make sure I have all the info. I would love a report that shows all the info of an event in one spot as I export this info to a PDF to share with my team as our tasks are split up per event. Review Source Response from Cool Solutions Group November 15, 2018 Bonnie: Thank you for the input. I have asked Lorrie from our team to reach out and see if she can be of assistance. Tell Jason Powell I said HEY! Tim Cool tim@coolsolutionsgroup.com EF Eric F. Director of Operations Religious Institutions Used the software for: 6-12 months ### "Great customer support" January 3, 2020 5.0 Customer support from \[SENSITIVE CONTENT HIDDEN\] specifically has been fantastic. She's been prompt, courteous and helpful as she answers my rudimentary questions. Pros It's user friendly while still having the available options for all our event and building schedule needs. Cons I'm still new to the software so I can't really pick out anything as of yet. The one part I had trouble with is figuring out the 'route' a request takes once submitted. It would be a nice feature to designate the order of specific individuals the request has pass through during the approval process. Switched from [Realm](https://www.capterra.com/p/146265/Realm/) We had used eSpace in the past but Realm offered a bundle package as we use other products they offer. Their calendar management system was inferior to eSpace. Review Source Response from Cool Solutions Group January 7, 2020 Eric: Thank you for the review and feedback. Please feel free to let our team know of any feature enhancements we can help with. Tim Cool Founder LL Luke L. Director of Information Technology Religious Institutions Used the software for: Less than 6 months ### "eSpace is the event management solution we needed" December 15, 2019 4.0 Overall it's been a very positive experience. We were looking for something to fix a difficult software experience that our users were facing and eSpace has knocked it out of the park. The initial call we completed with eSpace was incredibly helpful and the pricing also made it a no-brainer for us. Very happy we've made the switch. Pros I liked that the developers really thought through the event management process from beginning to end and were very thorough. It's hard to find a system that fits our workflow and the features in eSpace fit almost exactly what we were looking for. Cons Lack of SSO, some information is not accessible in the API, some permissions quirks. Alternatives considered [Planning Center](https://www.capterra.com/p/76708/Planning-Center/) Reason for choosing eSPACE eSpace fit our internal workflows better and allowed for a greater amount of detail in event information. eSpace's primary product is event management, while other providers offer it as a plugin to another platform. Review Source Response from Cool Solutions Group December 19, 2019 Luke: Thank you for the review. I would love to hear more about what you all mean by SSO. We hear this a fair amount, but we have 5-6 different definitions of what SSO should be and to date, do not have a concise direction. Any input would be great. Merry Christmas Tim Cool Founder BB Brian B. Lead Worship Pastor Religious Institutions Used the software for: 6-12 months ### "Excellent Calendaring & Room Request Website" December 13, 2019 4.0 We needed eSpace when we left our previous Church Management system (Ministry Platform) and went to a new one that we were really excited about (Touchpoint). Touchpoint did not have a built-in calendar and room requesting feature as Ministry Platform did. What we found on eSpace were a thorough, detail-oriented, excellent calendar and room/resource request website and software. eSpace is excellent, and is continuing to grow and improve, and will even be integrating with our church management software soon! Pros Ease of use, detail-oriented and thorough. Cons The user interface feels somewhat dated. Switched from [MinistryPlatform](https://www.capterra.com/p/110437/MinistryPlatform/) MinistryPlatform's UI was dated, and it was not very user-friendly and became difficult to manage without a full-time IT person on staff. Review Source Response from Cool Solutions Group December 16, 2019 Great feedback Brian. We would welcome any other feedback you may be able to provide. Merry Christmas Tim Cool Founder LM Louanne M. Administrative Assistant Non-Profit Organization Management Used the software for: 6-12 months ### "Great to see multiple events at the same time" December 16, 2019 4.0 I may not use it as much as others but it has been an overall average experience. I think it could be done in less steps to create events. Pros Seems pretty simple to learn and fortunately we have someone on staff who knows it well and was trained, so we can ask questions when help is needed. Cons The multiple steps it takes to complete an event. Switched from [Formsite](https://www.capterra.com/p/118995/Formsite/) I wasn't aware they were switching until after the company did it. Review Source Response from Cool Solutions Group December 19, 2019 Louanne: Thanks for the review and input. I am not sure if you are aware of the QUICK EVENT option to speed up the event creation process. Here is an article on this feature. https://support.smartchurchsolutions.com/hc/en-us/articles/360037470231-Quick-Event-Create Merry Christmas. Tim Cool Founder AC Andrew C. System Administrator Religious Institutions Used the software for: Less than 6 months ### "eSpace Review" December 23, 2019 2.0 Pros I like the tracking portion of the software and the audit trail Cons I wish eSpace has more features to the software like chat support and a knowledge/wiki and a asset tracker. Reason for choosing eSPACE We felt like Hippo CMMS did not fit our needs. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) The biggest issues was the cost Review Source JB James B. Director of Support Services Non-Profit Organization Management Used the software for: Less than 6 months ### "We Love E-Space" December 18, 2019 5.0 Pros It is very easy to use. It was designed in such a way that our church could use it with very little modifications. Cons I really do not know of anything that I do not like. Switched from [EMS](https://www.capterra.com/p/232490/EMS-Scheduling-Software/) EMS was very complicated and not user friendly. Review Source Response from Cool Solutions Group December 23, 2019 Jim: Thank you for your support and friendship. Merry Christmas and happy retirement! Tim Cool MK Matthew K. Director of IT Religious Institutions Used the software for: 2+ years ### "Works well for a busy church" May 23, 2025 5.0 Overall, a good experience. It has become an essential software in our church. I have tried competitors in the past, but none are as feature-rich as Space. Industry leader for sure! Pros It gives us one place to track what is being done in each room of our buildings. We have lots of meetings, events, worship services, etc. So this helps us track what resources are needed where ahead fo time. Cons It can be a bit cumbersome to figure out if you have not used it before. Also they changed the pricing and made some features we used to get free now cost extra such as SSO. Review Source Response from Cool Solutions Group May 27, 2025 Thanks so much for your thoughtful review! We're grateful to hear that eSPACE has become an essential part of your ministry operations and that it’s helping your team stay organized across all your spaces and events. We hear you on the learning curve and recent pricing updates—feedback like this helps us keep improving. If there’s ever anything we can walk through together or clarify, our support team is always here to help. Honored to support your church! — The eSPACE Team RAS Rachelle Anne S. Associate Government Relations Used the software for: 6-12 months ### "eSPACE Review" May 28, 2024 5.0 Pros It was a big help for our team to function well. We are even more organized than before. It is one of the best softwares for the development of every organizations. Cons There are sudden changes to some of the features that takes time before we adapt. Review Source Response from Cool Solutions Group May 30, 2024 Thank you for your review of eSPACE Rachelle - we are so happy it is helping your team :) RM Ryan M. Director of Operations Non-Profit Organization Management Used the software for: Less than 6 months ### "Well made, easy to setup and use. Highly flexible software. Actively developed and supported. " March 5, 2018 4.0 Great work order and event management functionality. Pros The software has a low learning curve and is intuitive. Customer service is responsive and helpful. Work orders can be submitted without a login. Work orders can contain custom forms to aid in more complex or unique requests. eSpace has mobile apps for iOS and Android (most work order systems rely on mobile webpages too much). Great modules to support assets ("Equipment"), inventory, and recurring preventative maintenance work orders. System is actively being actively developed and upgraded on a regular basis. Web interface is well designed and spaced well to use with a tablet or 2in1 laptop computer. Low cost and easy payment options. eSpace functions well as a work order system and event management system which = less administrative work compared to managing 2 systems separately. Easy to setup the system without training, but setup training is provided at a low cost if needed. Overall its a great product supported by a great team. Though some functionality is lacking, I am betting that with time, eSpace will be able to turn their great system into a top competitor in the field. Cons The software is lacking some advanced functionality. There is some give and take to have an event management system and work order system tied together in one system. The list of rooms/spaces is truly a mess (very clunky to navigate, constant issues with users selecting multiple rooms by accident because it is not remotely intuitive). The Android app is slow to load work orders (seems to be due to the app attempting to load rooms/spaces). Customer service is responsive, but always tells you to go vote on features rather than giving timelines. Voting on a potential cool new feature is perfectly fine, but having to vote on critical functionality is simply an annoyance. Review Source Response from Cool Solutions Group March 6, 2018 Ryan: Great Feedback. Would love to hear more about what WBC sees as critical functionality. That will help me and our team determine priorities for all out subscribers. Also, we do offer some custom coding options for clients that need features that may not be on the "road-map". Thanks Tim Cool HS Holly S. Music Ministry Assistant Religious Institutions Used the software for: 6-12 months ### "Uh oh.... can I undo that?" December 13, 2019 4.0 It has been helpful, but it is not intuitive enough to be something you do in a hurry. I'm very quick with computers and new software, but I really have to stop and think through what I'm doing with this one. As a weekly user to add or update events, not the administrator, and being short-handed in my department, I'm often using it on the go to rearrange reservations/schedules and multitasking another task or two at the same time. For things that can't be undone, a "Sure you want to do that?" would be helpful. Pros I love that I have the ability to update my reservation for a space with additional dates, schedules, and set up information as we draw closer to an event. Also, it allows us to really customize our available services as we need to over time. I love that I can keep a weekly event going through to the next year and beyond by just adding additional dates to the calendar. We also have it set up for me to approve events and services in the building I'm in charge of so that I can manage those events well or veto them. Cons If you you are adding a schedule to an ongoing event, but decide to cancel said addition of schedule because the availability is not there for it to be approved, you could be like me and inadvertently end up cancelling an entire major event and not just the schedule that has been approved and ongoing all year with NO WAY to undo the cancellation. Review Source Response from Cool Solutions Group December 16, 2019 Holly...thank you so much for the great input. Love the idea. Are there other things that would help make this tool more productive for you? Merry Christmas Tim Cool Founder CV Christina V. GroupLife Associate Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Like a lot- but issue with two features" November 12, 2018 4.0 So much easier than the previous software we used, and with higher capabilities (even if we don't utilize them). I like it a lot. Pros It's intuitive, and moves you step by step through the process. Making room reservations is easy. I really like eSPACE a lot. Cons 1\. Have to navigate back to Dashboard before searching for another event. This is a waste of time, they should put a Search option at the top of every screen, not just the Dashboard. This also seems super intuitive, not sure why they haven't done this yet. They must not ever have to search and look at multiple reservations back to back. It's annoying. 2. The "email me one month before event ends" reminder option DOES NOT WORK. I have brought this to their attention several times, but it is not fixed. This is crucial for the work I do, and it is ridiculous that this doesn't work. Review Source Response from Cool Solutions Group November 15, 2018 Christina: Thank you for the review and the candid comments. I just viewed the ticket you set up with Lorrie and also see where the development team has escalated this issue. I am sorry for the inconvenience. We will remedy as soon as possible. Thanks Tim Cool tim@coolsolutionsgroup.com KB Karen B. Adult Ministry Admin Religious Institutions Used the software for: Less than 6 months ### "A new user's perspective" November 5, 2018 4.0 So for I am liking this software. I work in adult ministries and handle 100+ different small groups, studies and events every semester for over 4000 adults. We joke at our church that our building is an "event venue that does church". We are swapping rooms constantly from ladies classes or senior events in the mornings to meetings in the afternoons to support groups in the evenings. I think the software will be helpful. Pros seems intuitive; I can go back to add something I forgot very easily and not have to click back through pages that didn't change. When I had questions - the help chat was great with info and response time. Cons I wish that the ability to add the "last meeting/month before it ends" notification to a contact about the last occurrence before the event is submitted. At my church where we are using this, most of my events have an outside (of staff) contact that is the one making the reservation. Currently I add them as a contact and the event has to be approved and then I have to go back into the event to mark event notifications that I want one sent, but (second challenge) I can only send it to myself or a sub-admin and not the outside contact that makes the decision to extend. In my world, I have 154 events i just entered into your software, with 154 different contacts that I need those people to get the notification, not me getting it and then forwarding to the contact. At the end of each semester I will be spending a lot of time just forwarding email. A very inefficient use of time. Review Source Response from Cool Solutions Group November 16, 2018 Karen: Thank you so much for the feedback. I would like to explore this further with our development team. Thanks again. Tim Cool tim@coolsolutionsgroup.com GS Gretchen S. Director of Parish Life & Communications Religious Institutions Used the software for: 1-2 years ### "It's been frustrating learning the quirks with the system, but overall not terrible." March 5, 2018 4.0 Pros The customer support has been the best part of this software. I also really appreciate the constant updates that occur. Cons I think that this system could use a lot of work. There are constant updates which I really appreciate, but I think the sofware isn't nearly as intuitive as it should be. I can go to many websites and fill in information, click the NEXT button, and go to the page that I think I should go to. This system isn't like that. I click NEXT and it takes me to a different area. Or I think I'm submitting something, but it doesn't work the way I want. I'm a 33 year old, tech savvy woman who only has issues with eSpace. Yes, there are countless articles and videos to watch to learn how to do something, but I think if the system was set up better, these aids wouldn't be necessary all of the time. Review Source Response from Cool Solutions Group March 19, 2018 Gretchen: Thank you for your candor. I would welcome any specific suggestions for the work flow and intuitiveness. Feel free to email us at support@coolsolutionsgorup.com to further this discussion. Thanks Tim Cool VR Verified Reviewer Customer and Marketing Consultant Non-Profit Organization Management Used the software for: 6-12 months ### "Awesome Value" July 21, 2019 4.0 Saving money by getting rid of clunky event software and implementing this great solution for the right pricepint Pros The biggest pro which is an influencer for most companies is the price point this falls in, you get a lot of bang for the buck with this product. -Good Customer Service -Easy for admins to master Cons I wish there was more workflows and automation out of the box with this product. This solution is mostly prebuilt and set up for use. Review Source Response from Cool Solutions Group July 22, 2019 Thank you for the comments. We would welcome any input you can provide on workflows and how to make eSPACE an even more productive tool. Thanks VR Verified Reviewer Administrative Assistant Religious Institutions Used the software for: 1-2 years ### "Our experience using eSPACE has been very good. They are extremely helpful, responsive and caring. " March 5, 2018 5.0 Pros The software does everything it is advertised to do and they are continually making improvements to make it even better. The customer support is awesome. If we have any issues or problems, they are very responsive and work with us until it is resolved. We have connected our HVAC systems with eSPACE, which was quite a process since our HVAC is an old system. But everyone at eSPACE worked with us through the whole process to get it functioning properly. Everything works automatically and it is great. Cons Some of the functions can be a little confusing, but after working with it, we usually figure it out. We would like to customize some of the sub-admin sections more, but the new communications tools available may also eliminate that. Review Source LS Laura S. Hospitality Coordinator Used the software for: Less than 6 months ### "The set up was very time consuming without a lot of guidance on the front side. " March 2, 2018 4.0 Pros Ability for set up crews to be able to view set ups on the app instead of printing out daily reports. Creating forms for certain room's needs is essential for our church's needs. However, this is not a unique feature to eSPACE. We look forward to having a work order management system which is the main reason we chose eSPACE. Phone calls with eSPACE have been helpful. Cons Was told before purchase that the set up would be easy. A kind but inexperienced employee advised us incorrectly about how to set things up and it caused hours and hours of extra work. It would've been helpful to have a game plan of specific things to consider before structuring our account - best practices. We basically had to figure most of it out ourselves. The template instructions didn't always match the actual template. The app often has glitches - specifically when viewing the calendar the screen turns black or the events for a specific day do not load. You can usually back out and try again and it resolves. We have had some long delays while waiting for an answer with Live Support. It hasn't been a huge problem but when first time users are asking questions and trying to learn the system, it is discouraging to them. Review Source Response from Cool Solutions Group March 5, 2018 Laura: Thank you for your candor. I would love to learn more about the issues you had during setup. I am sorry you had the difficulties you experienced, and would like to take steps to help our team improve. Thanks Tim Cool DS Diane S. Director of Facilities and Reservations Religious Institutions Used the software for: 2+ years ### "User Friendly programs and customer support has been quick to respond to idea suggestions" March 7, 2018 5.0 Our staff can easily use this program to schedule events so that the public can view it and that we can identify where events are being held. Running reports on areas is easy and a nice feature to have for end of year reviews. Pros The calendar is a quick and easy way for our staff to view room availability and what is happening in our buildings. We love the "room conflict" feature so there is an ease of reserving spaces without causing conflict with multiple users. Cons We wish there was a drop down feature on the calendar that you could choose the month and year without having to type it in or scroll through each month. Would also like an easier way to produce invoicing for clients who book rooms. Review Source Response from Cool Solutions Group March 17, 2018 Diane: Thank you for the kind words and good suggestion. Thanks for your support. Tim Cool LW Leah W. Family Ministry Assistant Religious Institutions Used the software for: 6-12 months ### "eSpace" December 18, 2019 4.0 See what I like most about the software! Pros This software has helped our organization be more prepared for events that take place here at the church. It has helped us create a team environment as we work together to make our events successful. From the ease of creating an event to the communication with different team members on the role they will play in the event we seem to work better with one another. Cons The approval process gets confusing when working with other administrators who have different roles in the organization. This could be a little less confusing if there were not so many ways to go about the process. Reason for choosing eSPACE It offered more of what we were looking for! Review Source Response from Cool Solutions Group December 23, 2019 Leah: Thanks for the great input. Would love to learn more about your concerns about the roles in the event approval process. Merry Christmas Tim Cool Founder VR Verified Reviewer Facilities Manager Religious Institutions Used the software for: Less than 6 months ### "Great resource for church facility managers" November 2, 2018 5.0 After using the software for several months, we've seen our productivity increase on our facility team, and missed maintenance and janitorial tasks have decreased. Grateful to have this tool to help us steward our facilities well. Pros eSpace enables me to assign work to my facility care team using both automated planned maintenance tools and in response to unscheduled repair work. It's a great coordination tool that allows the team to stay synched and to know what their weekly work load is going to be. Cons The integration between planned maintenance and work order generation has several areas that can be improved, including how due dates are structured, pre-loading PM Work Orders with needed materials (like HVAC filters), and better filtering of PM tasks in the calendar view. Review Source PS Phillip S. maintenance supervisor Used the software for: 2+ years ### "very easy but powerful tool" February 27, 2018 5.0 Pros softway has never lockup on us. customer service is great. They listen to their customers and use that to change their software upgrades or the dar they listen to their customers and use that to change their software upgrades. Cons they are working on maintenance module. be happy when it is complete., I would like for calendar to open on a day st you pick not just a month. other than that I have not cons against this software Review Source Response from Cool Solutions Group February 27, 2018 Hi Phillip...thank you for your review. Please do not hesitate to provide us suggestions in the POST AN IDEA section. We love learning from our clients. Are there specific features with the maintenance module that would be most beneficial? Tim Cool JS Jessica S. Group Life Assistant Non-Profit Organization Management Used the software for: 2+ years ### "I use the software almost daily to put new events in or check on events coming up for other staff." March 1, 2018 5.0 Ease of use and ability to see all events going on in the building before I book something. Pros It allows me to visually see all events going on in the church so that I can plan dates, rooms and times easily for an event, whether it's an ongoing ministry or a one-time event. Cons Certain changes (such as adjusting duration of an event) can cause my event to be "kicked out" of first priority, causing my event to have a conflict with another event when the secondary event should have the conflict. Very frustrating. Review Source Response from Cool Solutions Group November 16, 2018 Jessica: I am so sorry for the delayed response. I will ask our team to reach out to you about the DRAFTS concerns. Thanks Tim Cool AG Arianna G. Admin Assistant/ Website Manager Non-Profit Organization Management Used the software for: 6-12 months ### "So grateful for this software" January 6, 2020 4.0 eSpace is an incredible product, with a ton of features that I still have yet to explore! It's been helpful, with some challenges, but that happens when you change to any new software. I think the good weighs out the challenges by far, and I'm so grateful we made this switch! Pros I liked that everything was in one place, work orders, events, registrations, and we could even setup t-shirt purchases with event registration! Beautiful! I also really like the conversations feature, where everything is tracked and I can get questions resolved quickly. Cons There are some functionalities like a calendar of events that doesn't work with Wordpress yet, and I'm getting used to new a system, but mostly it's been helpful. Some notifications haven't come through email, and I'm not always aware of new events of conversations even though all notifications are on. Review Source Response from Cool Solutions Group January 7, 2020 Arianna: Thank you for the review and kind words. Please let us know if your team needs any additional training or support. Thanks Tim Cool Founder Similar Products Featured ## Related categories [Scheduling](https://www.capterra.com/scheduling-software/)[Maintenance Management](https://www.capterra.com/maintenance-management-software/)[Facility Management](https://www.capterra.com/facility-management-software/)