# eSPACE Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is eSPACE the right Scheduling solution for you? Explore 425 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144412/eSPACE/reviews --- eSPACE 4.4 (425) [View alternatives](https://www.capterra.com/p/144412/eSPACE/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 30th, 2026 # Reviews of eSPACE Ease of use 4.2 Customer Service 4.6 ## Pros and Cons in Reviews Responsive customer support experience 100% positive reviews out of 32 Most reviewers report customer support is highly accessible, attentive to feedback, and resolves issues promptly and efficiently. Cluttered and unintuitive interface 49% negative reviews out of 47 Some reviewers describe user interface as confusing, cluttered, and difficult to navigate, especially for new users. Centralized church operations tool 96% positive reviews out of 28 Most reviewers find church management simplifies facility scheduling, task delegation, and adapts to growing organizational needs. Recurring software glitches and delays 65% negative reviews out of 31 Most users report bugs and issues cause app crashes, lagging, lost data, and slow resolution from developers. Multi-campus event coordination platform 95% positive reviews out of 22 Most reviewers describe campus event management as streamlining scheduling, preventing double-booking, and supporting multiple locations. ## Showing most helpful reviews Showing 1-25 of 425 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lorraine P. Coordinator for Campus Services Religious Institutions Used the software for: 2+ years ### "Keeps Our Logistics Running Smoothly" April 27, 2026 5.0 I honestly cannot imagine managing our operations without the full eSPACE suite. It is the backbone of our organization, keeping our event scheduling and facility maintenance completely streamlined. Having everything in one place ensures that nothing falls through the cracks. Pros We run our entire event reservation system and work order system on eSPACE. It is amazing how the two modules work together so seamlessly; as soon as an event is approved, the setup and maintenance tasks are already in the system for our team. It provides one centralized source of truth for our facilities and maintenance. Cons Sometimes the system creates two of the same work order by mistake. I have to spend time deleting the extra ones myself or call their support team to help me fix it. Review Source Response from Cool Solutions Group April 30, 2026 Lorraine, thanks so much for the glowing review! We are grateful to help your church steward your facility. by the way, a fix for that duplicating work order bug is being worked on! CB Christine B. Building and Grounds Admin. Asst. Events Services Used the software for: 6-12 months ### "Great Software Package" December 27, 2019 4.0 Our experience has been great. We came from a clunky system where it was hard to search and find items or work orders or equipment. We are able to take full advantage of most of the program and it works well with our maintenance and grounds keeping needs. Pros The ease of use and storage of information. Cons The un-customizable pieces within a work order. Reason for choosing eSPACE The ease of use features, the storage of information, the reports that can be generated, THE CALENDAR, use as a hub for myself as the administrator and admin for the department. The dashboard is my 'switchboard'. Switched from [CWorks](https://www.capterra.com/p/13109/CWorks/) We needed a system that could better fit our needs of tracking items, orders and equipment. A way to do an easy search. A system that would get us off of paper. Something that would work as a hub for us to get information to work off of at a moments notice. Review Source Response from Cool Solutions Group January 7, 2020 Christine: Thank you for the review. I would welcome your input on which components of the work order should/could be customizable. Thanks Tim Cool Founder BM Bonnie M. Communications Coordinator Religious Institutions Used the software for: 6-12 months ### "My review" November 12, 2018 3.0 I love how fast and easy it is to contact support. They are always quick and polite with responses. I love the conversation option within events which is very helpful especially with staff turnover to have the notes all in one spot. Pros I like the calendar view and for the most part the ease of use with setting up an event. Some details are harder to remember to include with my events especially when I don't enter events often. Cons Some of the reporting is quirky and incomplete. For example: An event that spans over 2-3 days consecutively only shows the first day of the event in the set up report so I need to be extra careful to look in other places to make sure I have all the info. I would love a report that shows all the info of an event in one spot as I export this info to a PDF to share with my team as our tasks are split up per event. Review Source Response from Cool Solutions Group November 15, 2018 Bonnie: Thank you for the input. I have asked Lorrie from our team to reach out and see if she can be of assistance. Tell Jason Powell I said HEY! Tim Cool tim@coolsolutionsgroup.com EF Eric F. Director of Operations Religious Institutions Used the software for: 6-12 months ### "Great customer support" January 3, 2020 5.0 Customer support from \[SENSITIVE CONTENT HIDDEN\] specifically has been fantastic. She's been prompt, courteous and helpful as she answers my rudimentary questions. Pros It's user friendly while still having the available options for all our event and building schedule needs. Cons I'm still new to the software so I can't really pick out anything as of yet. The one part I had trouble with is figuring out the 'route' a request takes once submitted. It would be a nice feature to designate the order of specific individuals the request has pass through during the approval process. Switched from [Realm](https://www.capterra.com/p/146265/Realm/) We had used eSpace in the past but Realm offered a bundle package as we use other products they offer. Their calendar management system was inferior to eSpace. Review Source Response from Cool Solutions Group January 7, 2020 Eric: Thank you for the review and feedback. Please feel free to let our team know of any feature enhancements we can help with. Tim Cool Founder LL Luke L. Director of Information Technology Religious Institutions Used the software for: Less than 6 months ### "eSpace is the event management solution we needed" December 15, 2019 4.0 Overall it's been a very positive experience. We were looking for something to fix a difficult software experience that our users were facing and eSpace has knocked it out of the park. The initial call we completed with eSpace was incredibly helpful and the pricing also made it a no-brainer for us. Very happy we've made the switch. Pros I liked that the developers really thought through the event management process from beginning to end and were very thorough. It's hard to find a system that fits our workflow and the features in eSpace fit almost exactly what we were looking for. Cons Lack of SSO, some information is not accessible in the API, some permissions quirks. Alternatives considered [Planning Center](https://www.capterra.com/p/76708/Planning-Center/) Reason for choosing eSPACE eSpace fit our internal workflows better and allowed for a greater amount of detail in event information. eSpace's primary product is event management, while other providers offer it as a plugin to another platform. Review Source Response from Cool Solutions Group December 19, 2019 Luke: Thank you for the review. I would love to hear more about what you all mean by SSO. We hear this a fair amount, but we have 5-6 different definitions of what SSO should be and to date, do not have a concise direction. Any input would be great. Merry Christmas Tim Cool Founder BB Brian B. Lead Worship Pastor Religious Institutions Used the software for: 6-12 months ### "Excellent Calendaring & Room Request Website" December 13, 2019 4.0 We needed eSpace when we left our previous Church Management system (Ministry Platform) and went to a new one that we were really excited about (Touchpoint). Touchpoint did not have a built-in calendar and room requesting feature as Ministry Platform did. What we found on eSpace were a thorough, detail-oriented, excellent calendar and room/resource request website and software. eSpace is excellent, and is continuing to grow and improve, and will even be integrating with our church management software soon! Pros Ease of use, detail-oriented and thorough. Cons The user interface feels somewhat dated. Switched from [MinistryPlatform](https://www.capterra.com/p/110437/MinistryPlatform/) MinistryPlatform's UI was dated, and it was not very user-friendly and became difficult to manage without a full-time IT person on staff. Review Source Response from Cool Solutions Group December 16, 2019 Great feedback Brian. We would welcome any other feedback you may be able to provide. Merry Christmas Tim Cool Founder LM Louanne M. Administrative Assistant Non-Profit Organization Management Used the software for: 6-12 months ### "Great to see multiple events at the same time" December 16, 2019 4.0 I may not use it as much as others but it has been an overall average experience. I think it could be done in less steps to create events. Pros Seems pretty simple to learn and fortunately we have someone on staff who knows it well and was trained, so we can ask questions when help is needed. Cons The multiple steps it takes to complete an event. Switched from [Formsite](https://www.capterra.com/p/118995/Formsite/) I wasn't aware they were switching until after the company did it. Review Source Response from Cool Solutions Group December 19, 2019 Louanne: Thanks for the review and input. I am not sure if you are aware of the QUICK EVENT option to speed up the event creation process. Here is an article on this feature. https://support.smartchurchsolutions.com/hc/en-us/articles/360037470231-Quick-Event-Create Merry Christmas. Tim Cool Founder AC Andrew C. System Administrator Religious Institutions Used the software for: Less than 6 months ### "eSpace Review" December 23, 2019 2.0 Pros I like the tracking portion of the software and the audit trail Cons I wish eSpace has more features to the software like chat support and a knowledge/wiki and a asset tracker. Reason for choosing eSPACE We felt like Hippo CMMS did not fit our needs. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) The biggest issues was the cost Review Source LN Lisa N. EdTech Education Management Used the software for: 2+ years ### "eSpace - the best facility management software!" May 27, 2026 5.0 It still continues to be work to set up each year but it has helped us avoid many space and calendar conflicts that previously caused big issues. We can have many part of campus (security, admin, maintenance, etc.) in the loop easily on events. Pros It's the best facility management app out there! I love the ease with which we can communicate with our maintenance and cleaning crews when organizing events. It's also a great tool for communicating with campus security. Cons It is still quite cumbersome ot use in that there are many screen to go through when reserving a space and I wish there was an AI feature that could recognize how spaces tend to be used and limited your options Review Source MK Matthew K. Director of IT Religious Institutions Used the software for: 2+ years ### "Works well for a busy church" May 23, 2025 5.0 Overall, a good experience. It has become an essential software in our church. I have tried competitors in the past, but none are as feature-rich as Space. Industry leader for sure! Pros It gives us one place to track what is being done in each room of our buildings. We have lots of meetings, events, worship services, etc. So this helps us track what resources are needed where ahead fo time. Cons It can be a bit cumbersome to figure out if you have not used it before. Also they changed the pricing and made some features we used to get free now cost extra such as SSO. Review Source Response from Cool Solutions Group May 27, 2025 Thanks so much for your thoughtful review! We're grateful to hear that eSPACE has become an essential part of your ministry operations and that it’s helping your team stay organized across all your spaces and events. We hear you on the learning curve and recent pricing updates—feedback like this helps us keep improving. If there’s ever anything we can walk through together or clarify, our support team is always here to help. Honored to support your church! — The eSPACE Team NA Nancy A. Admin Asst Religious Institutions Used the software for: 6-12 months ### "Some "likes" some "dislikes"" December 19, 2019 4.0 It has been a fairly positive change from what we used before but would love to see some of the cons listed above changed. Pros I like the fact that events are shown on the calendar even before they are final approved.....sometimes they get held up in our organization yet our facilities guys can see it anyway and therefore do the necessary setup. Cons I don't like how the sub-admin approvals work. As an administrator it is too easy for me to give my pre-approval and my approval inadvertently bypassing the sub-admin when their approval is critical. I wish there was a safeguard against this. I like being able to view the history of an event but wish there was a little more detail on date and time changes. I like the fact that each category can have their own color but don't like that it takes up another line in the calendar view.....we don't use it because of this. Would like it if the event name just took on the color instead of adding another line with the colored box. Review Source Response from Cool Solutions Group December 23, 2019 Nancy: Thank you for your review and candor. Pre-approvals will not by-pass the Sub-Admins; however, it is important for the Admin to not have the user permission setting "Default Auto Approve On". Also, the Admins must always be sure to expand their "Requires Administrative Approval" grid, to see what items are outstanding and not select approve until all items associated to an approval area have been approved. You can also select the clock icon within the grid to see what is actually pending approval. I am sure you are aware that you can post ideas for others to vote on at the link below. This forum is what our development team reviews when considering what items are to be developed. http://support.espace.cool/forums/261233-event-scheduler Merry Christmas Tim Cool Founder MM Michelle M. Coordinator Publishing Used the software for: 6-12 months ### "Review" January 2, 2020 5.0 Overall its been a win/win for us and love it. Pros We like the ease of use, very easy and user-friendly. Cons 1 - Under the "Setup TAb - "configuration" (which is the indicator of how space should be set up) should be a "required" field since it is critical for every room reservation. We find people tend to forget this and then we have to go back and follow up with them nearly every time. 2 - Under the "Setup Tab - Instead of "Edit" this should say something that would trigger the end user such as "Add Configuration" or Add Details - Add Notes....People again tend to miss this because they don't clearly understand what they are "editing" and then again, its not a "required field (which it should be). 3. It would be good if "attachments" could be more visible instead of being hidden under "optional settings". People again tend to miss this feature. Reason for choosing eSPACE The general use of the software, the customer service, and the price. Review Source Response from Cool Solutions Group January 7, 2020 Michelle: Thanks you for your input and suggestions. I appreciate the "required field" suggestions. We have debated these for years as some people would benefit from making them required, while most of our subscribers have told us they prefer not to make them required. Please feel free to share this with our customer support team if it continues to be an issue. Tim Cool Founder PP Patricia P. Office Manager Religious Institutions Used the software for: 2+ years ### "Using eSpace and working with the support team has consistently been a pleasant experience for me." February 27, 2018 4.0 Pros The ability to have a calendar easily accessible to our entire staff that also manages the room reservations with straightforward steps to create an event has become a vital element of our office life. Operating within eSpace is intuitive and the adjusting the settings is simple, allowing for maximum functionality according to varying needs. Cons In the most recent upgrade, the Spaces and Services into an "Items" tab, which does mean that our team is no longer forced to see the Services page - we are not in the habit of looking for the Services and now it's too easy to "Next" over to the subsequent steps without seeing that section. This is particularly problematic for when different teams on our staff run reports based on the services requested for events, yet many of the events needing a service have not asked for them by accident. Review Source Response from Cool Solutions Group February 28, 2018 Patricia: Thank for the feedback on "Items". Very helpful for our team to know the real-life applications of our subscribers. Thanks! Tim Cool BS Bradley S. Systems and Software Manager Used the software for: 6-12 months ### "There has never been an issue with eSPACE" March 1, 2018 5.0 A fresh look for an older type of program. Quick and easy to use calendar views from month to agenda to weekdays, etc. All of your calendars are integrated into one calendar and you can filter from the calendar to find what you need based on EVERYTHING chosen in events. Resources, spaces, event owners, editors, etc. There's so many features, you have to just try it out on free trial. Pros We use this at our church to schedule events, fulfill work orders, display public calendars, and as a ticketing system for our IT department. It feels like every other month we're able to integrate or use the eSPACE software instead of another software we've used in the past. It really helps us put all of our eggs in one basket in regards to church operations. The fact that you can request ideas and the development team listens is a huge advantage they have on other providers for event scheduling and work order management. The knowledge base is great and always helpful when trying to find the correct function you need. Review Source Response from Cool Solutions Group March 5, 2018 Brad: Thank you for sharing. Just curious...what kind of IT ticketing were you using prior to eSPACE? Thanks Tim Cool JH Jeffrey H. Facilities Manager Religious Institutions Used the software for: 1-2 years ### "Reduced chaos" December 15, 2019 5.0 We are a church that has grown considerably over the last few years, and our facility needs have grown and become more complex along with that growth. Until we implemented the eSpace management software, maintenance requests were on hand written slips, often misplaced, and therefore unaddressed. There was no easay, reliable tracking of asset maintenance and lifespan. We are finally getting these things under tighter control, which, in the long run, should result in savings of time and money. Pros Puts all my maintenance requests in one location, and allows me to prioritize, schedule, comment, and determine/edit the status of each work order easily. Cons No barcode/QR code scanning/tracking of assets...yet. Reason for choosing eSPACE Having met \[SENSITIVE CONTENT HIDDEN\] at The Church Network Conference in 2017, discussing with him his reasons for developing the product, and having looked at other similar products, we felt eSpace was the one best suited to serve our needs as a worship facility. Review Source Response from Cool Solutions Group December 19, 2019 Jeffery: Thank you for the kind words! We are withing weeks of releasing a new feature set called "Asset and Inventory Management." This will have bar coding options from the mobile app and a more robust asset and inventory feature set. You should get an announcement in the next several weeks once we release it. Merry Christmas. Tim Cool Founder RAS Rachelle Anne S. Associate Government Relations Used the software for: 6-12 months ### "eSPACE Review" May 28, 2024 5.0 Pros It was a big help for our team to function well. We are even more organized than before. It is one of the best softwares for the development of every organizations. Cons There are sudden changes to some of the features that takes time before we adapt. Review Source Response from Cool Solutions Group May 30, 2024 Thank you for your review of eSPACE Rachelle - we are so happy it is helping your team :) JH Joey H. Director of Youth Ministry Religious Institutions Used the software for: 2+ years ### "Functional, Ease of Access, Build Your Reach" December 18, 2019 5.0 Pros eSPACE is easy to use and quick to learn. Each web page can be manipulated to look how you would like for your audience. Taking payments for events and registrations is super easy and convenient. Uploading photos and pdfs makes using this software for our church extremely functional. Cons It can be confusing for page visitors to navigate the website. The amount of tabs and drop down menus can make it difficult for them to find what they are looking for. Review Source Response from Cool Solutions Group December 23, 2019 JOEY: Thanks for the input. Can you provide some context as to who the "page visitors" are and any suggestions to eliminate any confusion? Merry Christmas Tim Cool Founder AD Adam D. Facilities Manager Used the software for: 1-2 years ### "We use eSpace at our church to help our Facilities personnel keep track of a variety of tasks." February 26, 2018 4.0 Pros We greatly value eSpace's capability to provide a readily available mobile interface for our Facilities personnel to access and use for work orders, from event setups to repairs and everything in between. The eSpace app has allowed us to move away from using paper notes on clipboards to an entirely digital system that we can use to track work order completion, as well as time of completion and who completed it. Cons eSpace's interface can at times be messy, cluttered, and a little difficult to navigate. Some of our employees have expressed that the mobile app lacks certain features to make navigating it easy and intuitive. Despite these issues, however, eSpace has been very communicative and helpful, and are always implementing features that greatly assist with problems that arise. Review Source Response from Cool Solutions Group February 27, 2018 Hi Adam...thank you for your review. Please do not hesitate to provide us suggestions in the POST AN IDEA section. We love learning from our clients. Tim Cool JB Joe B. campus services director Religious Institutions Used the software for: 2+ years ### "Facility managers right hand" December 9, 2019 5.0 saves our teams preparation time & the frustration of double booking Pros the program is flexible and gives you plenty of options gives you the information needed for your team prevents double booking Cons could have more customization for reports rather than exporting to excel, easy customize-able reporting would be a great plus Review Source Response from Cool Solutions Group December 11, 2019 Joe: Thank you so much for the review and input. Would love to hear more about what things about the reporting would benefit you all. Can you provide some specific suggestions to our support team? Merry Christmas. Tim Cool BC Brad C. Assistant Facilities Director Used the software for: 1-2 years ### "This software has helped my staff get out of the "What do you want me to do today?" mentality." February 27, 2018 5.0 Pros The upgrades that come out are really incredible. The staff have called me during support issues, they have changed certain things at my request, they are extremely friendly and generous, and all of this just seems like icing in comparison to the product of what eSpace has to offer. I really enjoy the "Post Idea" feature, as you can tell how others are using the software as well. Cons I would love to see ways to download CSV files, edit them, and reload them for things such as inventory, equipment, etc. An internal chat program would be a nice addition as well. It wouldn't surprise me if these come in the package in the near future, but one of this keeps me from getting the most out of eSpace right now as it is, though. Review Source Response from Cool Solutions Group February 28, 2018 Brad: Thanks for the great input. Did you see that we released "CONVERSATIONS" last week which gives you the real time chat? Thanks for the other suggestions. Tim Cool RM Russ M. Business administrator Non-Profit Organization Management Used the software for: 6-12 months ### "Excellent products" December 18, 2019 5.0 Espace and all its modules have helped us manage too use, invoice for fees, and faculty management Pros Flexibility of setup and use. Mobility. Cons It didn’t have invoicing when we started using but they developed and added soon after Alternatives considered [EMS](https://www.capterra.com/p/232490/EMS-Scheduling-Software/) Reason for choosing eSPACE By far more flexible and easier to use Switched from [EMS](https://www.capterra.com/p/232490/EMS-Scheduling-Software/) Cost and flexibility Review Source Response from Cool Solutions Group December 23, 2019 Russ...great to hear from you. Thank you for the review and your incredible support as we developed the Billing and Invoicing module. Merry Christmas Tim Cool VR Verified Reviewer Lead Manufacturing Engineer Religious Institutions Used the software for: 1-2 years ### "The Best Event Scheduling Software There Is. Period." September 28, 2019 5.0 Extremely powerful event scheduling and management software, it works wonders for our church as we have a multitude of events. It allows each one of our teams to be in the loop and stay on top of the event calendar. Pros eSPACE is packed with powerful features and works wonders for our church. Easy to manage events and scheduling. We can easily see which departments are affected by certain events and what is required from each department. Cons The Android application lacks the feature of integrating the eSPACE calendar with Google's calendar in my phone. This would be an invaluable addition so I'm not having to swap between multiple calendars constantly. Review Source RD Ryan D. Assitant Director of Programs Non-Profit Organization Management Used the software for: 1-2 years ### "It is a great tool that has improved our efficiency." March 1, 2018 4.0 Helps me get maintenance issues into the hands of those who will repair/ fix them. In the past we used an email system but I would sometimes forget before I got back to my computer. It has helped our maintenance crew get things done efficiently. They can also track and keep a record of issues to watch out for trends that may be going on. Pros I can upload a request from anywhere around our property instantly. I don't have to try to remember to tell someone about it later. It has helped our maintenance crew identify and respond to items of concern. You can also see which of your requests have been completed and which have not. The fact that you can choose to upload a picture is also greatly beneficial. Sometimes words aren't enough but a picture will help clear up any confusion. Cons Sometimes the app is slow and gets bogged down. As an admin for a brief period, before being reclassified as a user, I was receiving way too many emails. I can see that being an issue for the rest of the admins. Review Source JC Jeanette C. Centralized Data Coordinator Religious Institutions Used the software for: 2+ years ### "eSPACE helps me keep over 50 employees on the same page." March 1, 2018 5.0 Pros Being able to view the entire month helps with planning activities not back to back. Adding the approval for Security required for an activity, or childcare to name just a couple. It also sends a notice to the appropriate person that needs to make that approval for the childcare, or security. Review Source Response from Cool Solutions Group March 5, 2018 Jeanette: Thank you for the review. Please let us know if there is anything we can do to serve you all better. Tim Cool GA Gina A. Connections Director Religious Institutions Used the software for: 6-12 months ### "Using espace" January 2, 2020 4.0 It has really given us the ability to manage hundreds of events in our organization and keep up with all of the intricate details! Pros I like the dashboard. I like being able to see all of my upcoming events/groups/classes at a glance. I also like being able to communicate about the event to the administrator within the reservation so I don't have to email about the event and give details that are already contained in espace...a real time-saver! I also like being able to see which events have been approved or are pending or that have conflicts. Cons Sometimes I don't know when it's appropriate to resubmit an event after making an edit. Review Source Response from Cool Solutions Group January 7, 2020 Gina: Thank you so much for your review. We welcome your input and any suggestions. 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