# Page 4 | eSPACE Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is eSPACE the right Scheduling solution for you? Explore 424 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144412/eSPACE/reviews --- eSPACE 4.4 (424) [View alternatives](https://www.capterra.com/p/144412/eSPACE/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of eSPACE ## Showing most helpful reviews Showing 76-100 of 424 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DP Dave P. Facility Manager Used the software for: 2+ years ### "Great Product!! Keeps everybody in our organization on the same page!! Easy To Use!!" February 26, 2018 5.0 Pros Love all the different ways you can customize the program, Its great that it integrates with their other programs which saves valuable time. The program is straight forward that anyone can easily use. Cons The software is being changed and updated so often with new features that its hard to keep up with it. :) The WIFI thermostats that integrate with the program could be a better product. Review Source Response from Cool Solutions Group February 27, 2018 Dave....thanks for the input. Would love to hear more about the stats. Have you had an issue with the Entouch Stats? Thanks Tim Cool VR Verified Reviewer Administrative Coordinator Used the software for: 2+ years ### "I use eSPACE almost daily at work and it has streamlined our calendar process so much! " March 5, 2018 5.0 Great time saver when working with a large organization! Pros I like that everyone on my team can access the calendar and see all the events that are happening on our campus. Cons I don't like that when we have multiple off-site location events they look like conflicting events. It would be nice to differentiate between them. Review Source TJ Taylor J. Asst. Program Director Religious Institutions Used the software for: 2+ years ### "Review of eSpace " December 20, 2019 5.0 eSpace helps make reporting repairs, or upkeep that we need at our facility, it has made this process much more organized, and has helped not let things slip through the cracks. Pros It streamlines the process of reporting things that are broken or damaged. It keeps all of the request made organized. It helps things not get overlooked. It's really simple to use, and run. Cons The only con I notice is that it seems to load things very slow when used on a phone, and it also uploads the request very slow, but i do not notice these issues on the desktop version. Review Source Response from Cool Solutions Group December 23, 2019 Taylor: Thanks for the input and review. As an FYI, we plan to make major adjustments to the mobile experience in Q1 of 2020. Stay tuned. Tim Cool Founder. GR Gretchen R. Office Manager Religious Institutions Used the software for: 6-12 months ### "Easy to learn" December 18, 2019 5.0 I have never experienced a problem with the software since using it. Pros This software is very easy to learn. I like that you can not overbook a room. Cons The only thing I don't like about it, when deleting an event there is no way to delete just that one day. Review Source Response from Cool Solutions Group December 23, 2019 Gretchen: Thanks for the review. You may want to contact our team at support@coolsolutionsgroup.com about the deleting issue. You can actually delete a single occurrence by going to the AVAILABILITY tab and finding the one occurrence and clicking DELETE. The rest of the event remains in tact. Hope that helps. Merry Christmas Tim Cool Founder DR Don R. Administrative Pastor Religious Institutions Used the software for: 6-12 months ### "eSpace review" December 27, 2019 4.0 We use it to schedule rooms for many users. While the scheduling process seems to work well and it identifies conflicts, the back end of when custodians need to set up rooms they get limited info. Sometimes they need contact info but without giving them admin privileges they can't see it. Pros it helps users identify conflicts when scheduling spaces Cons custodians can only see limited information for an event (time, place, etc. but not who the contact is, phone numbers, etc.) Review Source Response from Cool Solutions Group January 7, 2020 Don: Thank you for the input. Have you all utilized the SETUP Report? We designed this specifically for the issue you mentioned below. Please let us know if we can help further. Tim Cool Founder DS Donna S. Adult Discipleship Admin/Rooted Director Used the software for: 2+ years ### "I do a lot of scheduling at our church and Espace has been easy to use" February 26, 2018 5.0 Pros The ease of using it anywhere. Work or home and the ability to edit easily as well, making changes quick and easy to do. Cons The calendar not interchanging with other calendars like google, so I would know what rooms are taken before I schedule an event. Review Source Response from Cool Solutions Group February 27, 2018 Hi Donna...thank you for your review. Please do not hesitate to provide us suggestions in the POST AN IDEA section. We love learning from our clients. Would like to know more about the integration with other calendars like Google. We actually have that integration set up. Tim Cool JS Jason S. Tech Manager Religious Institutions Used the software for: 6-12 months ### "eSpace review" December 13, 2019 5.0 Pros Room reservation platform has been the most beneficial part us. Made it easier for people to submit requests, keep track of what rooms are reserved, and have a public calendar available for people coming to use our facility to see what is going on. Cons Our church is a multilingual church. Their website is encoded in UTF-8, but the emails sent are encoded in ASCII. So chinese characters can be seen on the website, but emails sent from eSpace cannot display chinese characters. Review Source Response from Cool Solutions Group December 16, 2019 Jason...what great feedback. We would welcome any other feedback. Let me check with my team on this. Merry Christmas Tim Cool Founder JB Jo B. Ministry Assistant Used the software for: 2+ years ### "So easy to keep all of our dates, rooms, events, requests in one place." March 1, 2018 5.0 Pros eSpace is easy to learn and the functionality is top notch. We use eSpace for all of our meetings and events as we are a multi-campus organization and without eSpace we would not be able to keep everything organized. Review Source Response from Cool Solutions Group March 5, 2018 Jo....thank you for the kind words and support. Have a great week! Tim Cool TB Tracy B. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "espace has just enough functionality without being overwhelming in function. We love it." February 26, 2018 5.0 Organization of all the things we need to do. Pros Ease of function to do basic work order management. It's price is affordable too for a small organization. It is also flexible enough that you can manage not just facilities but also other parts of the operation. We even use it some for our livestock management. Cons Some of the notification email stuff is not as configurable as we would like (localizing who receives the emails). Review Source Response from Cool Solutions Group February 27, 2018 Tracy....thanks for the great feedback. The "notifications" section is in development right now. This will allow you to customize who and when you get emails. Should be released in 2-3 months. Tim Cool AS Ashleigh S. Administrative Assistant Education Management Used the software for: 2+ years ### "eSPACE Review" November 13, 2018 5.0 Pros I appreciate the fact that it reduces confusion among administrators when scheduling meetings in spaces. Cons It would be helpful if eSPACE would suggest other spaces that are open when there is a scheduling conflict. It is a bit tedious to go back through all of our meeting rooms and have to check them all and uncheck them to see what is available. Review Source Response from Cool Solutions Group November 15, 2018 Ahleigh: Thanks for the feedback. Check out this article - https://intercom.help/espace/event-management/settings-advanced/item-availability-schedules-and-closures If your administrator will initiate the use of this feature, it will help improve your experience greatly. Hope that helps. Tim Cool tim@coolsolutionsgroup.com TW Thomas W. Associate Student Pastor Religious Institutions Used the software for: 1-2 years ### "eSpace For My Church" November 13, 2018 5.0 Pros That there was great compatibility between different areas and departments. It is a tool that can be looked at and accessed by others so that everyone can be on the same page. Cons There were a few areas that were required to be filled in that did not truly matter to the event that I was seeking to create, thus making things a bit more confusing for other teams to look at and understand. Review Source Response from Cool Solutions Group November 16, 2018 Hi Tom...thanks for the feedback. You may want to review this article on our QUICK EVENT CREATE option - https://intercom.help/espace/event-management/creating-events/quick-event-create Hope that helps streamline the process. Thanks Tim Cool tim@coolsolutionsgroup.com LW Lauren W. Executive Director of Church Weekday Ministry Religious Institutions Used the software for: 2+ years ### "I find it very easy to communicate our needs with the team that handles them through espace" February 27, 2018 4.0 easy to work with customization meets needs better than other programs we have tried app! Pros I love the new app and how you can customize it to your needs. It has been really great to work to make sure each area has a focus in our classroom space Cons It takes a learning curve to really learn how to use it to its potential. I am not sure about cost because I do not see how much it runs. Review Source Response from Cool Solutions Group February 28, 2018 Lauren...thanks for the great feedback. BTW...we love having Nathan on our team! Thanks Tim Cool KK Kaycee K. Office Manager Religious Institutions Used the software for: 1-2 years ### "Great!!" November 2, 2018 5.0 eSPACE has been a great addition to our facility team. It helps us streamline events, set-ups, etc. The customer service is TOP NOTCH. Each person we've come in contact with always makes us feel like we are top priority. They are quick, listen to our request and help troubleshoot at the drop of a hat. Pros eSPACE is very user friendly. The functions work well with how our events are run, scheduled and set-up. Cons It's still in early development, so there are several features just not yet available. Review Source Response from Cool Solutions Group November 16, 2018 Kaycee: Thanks for the encouraging comments below. I would love to hear what other features you could envision us adding as we continue to develop. Tell Jim HEY! Thanks Tim Cool tim@coolsolutionsgroup.com DV David V. Facilities Team Member Religious Institutions Used the software for: Less than 6 months ### "Overall A Good Program" December 4, 2018 4.0 Customer service with eSPACE is outstanding! Always quick, courteous and professional and they are willing to consider, and implement if possible, any changes/additions to the program that may help it function better for you. That alone is worth the cost of the program. Pros This program has been a great help in coordinating the usage of the facilities on our campus. We were able to configure it to specifically work for our facilities, equipment and set up. My role is specifically in event set up and tear down and I find this program a very useful tool in coordinating and planning these tasks. Cons It took me a little more time to get to know the program and feel comfortable with it, but that is probably due to the fact that I did not need to utilize it on a daily basis. The one draw back for me was that some pertinent information did not crossover to my iPad as it appeared in the computer. Review Source Response from Cool Solutions Group December 7, 2018 David: Thank you for the review and kind words. I am continually amazed how small our world is. My father, AJ Cool, was the founding pastor of the West Seneca Wesleyan Church in the late 1960's and I remember going to Hamburg as a small boy. I trust you all have a great Christ-filled Christmas. Tim Cool tim@coolsolutionsgroup.com BW Byron W. IT Support Non-Profit Organization Management Used the software for: 2+ years ### "eSpace in my opinion" December 3, 2018 3.0 Pros eSpace in general is a great way to manage your meeting spaces and allow the office to staff to remain organized when it comes to having meetings. Cons The interface is a bit confusing for the first time user. Being able to see what is reserved and what is available seems to take more steps than needed. You should be able to click the calendar and it just show you what is reserved. In this case you have to go through the filtering process to filter the calendar every time. The interface could be simplified and the responsiveness of when I select a tab could be quicker and smoother. Review Source VR Verified Reviewer Business owner Used the software for: 1-2 years ### "I have found it easy to assign tasks to multiple members of our team. " February 27, 2018 4.0 Pros Ease of operations. I can use it to ask the office manager to order supplies or let the maintenance team know about repairs or setups. We also are able to keep track of things as they are accomplished. Cons Need a better way to remind people to go back in and mark things completed. I personally have not figured out the long term maintenance list. Review Source DC Denise C. IT Director Education Management Used the software for: 1-2 years ### "eSpace works well for us to track what is going on around campus" February 26, 2018 4.0 Tracking all work orders in one place Pros It is easy to submit a work order and that's important for our end users and it is easy to assign work orders to different groups. I like the new tools that are added frequently and that it is being updated. Cons It is difficult and sometimes time consuming to find a specific work order if you don't have the number. The comments are confusing and I think should be apart of the main work order and not on a separate tab. Review Source Response from Cool Solutions Group February 27, 2018 Hi Denise...thank you for your review. Please do not hesitate to provide us suggestions in the POST AN IDEA section. We love learning from our clients. Tim Cool LS Lyn S. US Admin Assistant Education Management Used the software for: 6-12 months ### "Ok" December 13, 2019 4.0 Pros I like that our whole organization can view what is happening throughout all divisions on one site. Cons It may be the options that our organization chose but it is difficult to maneuver through the site. Maybe after more time, it will become easier. Sometimes I am looking for something specific and think it is not easy to find the right spot. Review Source Response from Cool Solutions Group December 16, 2019 Hi Lyn...thanks for the feedback. I am not sure you are aware, but we provide virtual and onsite training as well as weekly webinars. Please feel free to contact support@coolsolutionsgroup.com for more assistance. Merry Christmas Tim Cool Founder TW Ted W. Facilities Manager Religious Institutions Used the software for: 6-12 months ### "My experience" December 16, 2019 4.0 The report information is incomplete for the number of people who use the program. What? Who? Where? When? What should it look like? Pros Lots of scheduling possibilities. We thought the program would answer our needs. we need to communicate with a large number of groups. Cons Hard to train all the people who will need to interact with the program. Review Source Response from Cool Solutions Group December 23, 2019 Ted: Thanks for you for the feedback. We find that churches that utilize our onsite training are much more pleased with the end result. Please let us know if we can help with training. Merry Christmas Tim Cool Founder VR Verified Reviewer Director of Visual and Performing Arts Education Management Used the software for: 2+ years ### "eSpace is flexible enough to fit the needs of large and small businesses in many sectors. " March 4, 2018 5.0 I am able to make sure my spaces are being approved by me, and not someone else. Pros I appreciate eSpace's ability to connect various departments and services through email, app, and cloud-based service Cons There are SO MANY menus to get through, it takes VERY long for SIMPLE requests, I wish there were a way to fill out event requests more simply. Could there be a one-page template for simple room/meeting reservations? Also, to help people approve events quicker, could there be a timer and the approvers have a response rate where they actually get points or something if they approve quicker? Review Source KH Kate H. Admin Religious Institutions Used the software for: 6-12 months ### "Great Replacement Software but has room for much improvement" December 13, 2019 3.0 really helps save time with reserving spaces. great software to use with other accounts and can be shared with co-workers. Pros streamlines the space reservation process. Cons not compatible for written Mandarin. need more customization capabilities for in-house and outside users. Reason for choosing eSPACE great for an organization and what we get for the price Review Source Response from Cool Solutions Group December 16, 2019 Kate: Thank you for the input. Jason also mentioned to us the language issue. Always looking for ways to improve out tools. Thanks Tim Cool Founder ET Ethan T. Building Manager Primary/Secondary Education Used the software for: 1-2 years ### "Espace for Custodians" November 2, 2018 4.0 Pros Espace is easy enough to use that any of the users can begin operating it effectively without experience or tutorial. We print off weekly reports to pass to various people to ensure everyone knows when and where the events pertaining to them are. this allows that setup and tare-downs are done on time. Cons The only change that I would make is possibly building in a feature that changes the color coding automatically to show which events are completed. Overall it is a great system. Review Source Response from Cool Solutions Group November 16, 2018 Ethan: Thanks for the feedback. The color change is an interesting idea. Thanks Tim Cool Cool Solutions Group SS Sarah S. Facilities Scheduling Admin Used the software for: 1-2 years ### "We are about 60% pleased with this software." February 26, 2018 3.0 Pros We appreciate the options that are offered through the software to include details for each event and an overview of calendar. Cons There are often very serious glitches to the effective use of the software, and the development team works quite slowly to resolve issues. This is frustrating for our users... Review Source Response from Cool Solutions Group February 27, 2018 Sarah: Thank you for your candor. As CEO of eSPACE, I am sorry that we are not meeting your expectations. Please email me personally at tim@coolsolutionsgroup.com so that we can set up a time to discuss your concerns. When we worked with Dan, he was always 100% supportive, so I am concerned with your disappointments. Thanks Tim Cool LC Lee C. Business Development Religious Institutions Used the software for: 1-2 years ### "Save time and money!" December 23, 2019 5.0 Pros I love just about everything about the software, but my favorite thing is the easy to use interface along with the EXCELLENT customer support. Has been a great company to work for. Cons There is nothing I can say that I truly disliked about the software. I am continuously blown away by all of the next features and enhancements they come up with to make it better every week. Review Source Kayla S. Data Analyst Education Management Used the software for: Less than 6 months ### "A one-stop calendar " November 14, 2018 4.0 Pros Being able to utilize one site for all company needs has been amazing. I love not having to switch between several programs to schedule things. Cons The dashboard an look a bit cluttered at times. Having to resubmit an event has been an issue within the company as most think a general update should do the trick. Review Source Response from Cool Solutions Group November 19, 2018 Kayla: Thank you so much for the feedback. Would love to hear more of your ideas on the "re-submitting" of events. What would be things we should consider? Feel free to email direct. Tim Cool tim@coolsolutionsgroup.com Similar Products Featured ## Related categories [Scheduling](https://www.capterra.com/scheduling-software/)[Maintenance Management](https://www.capterra.com/maintenance-management-software/)[Facility Management](https://www.capterra.com/facility-management-software/)