--- title: "FormAssembly Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about FormAssembly Software - reviews, pricing plans, popular comparisons to other Form Builder products and more." source_url: "https://www.capterra.com/p/144453/FormAssembly/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # FormAssembly Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) FormAssembly ## What is FormAssembly? Trade manual data correction for automated data confidence. Customized forms that securely integrate with the apps you rely on. Forms that use spam filtering, authentication, virus scanning, and encryption collect data you can trust. ## What is FormAssembly used for? [Form Builder](https://www.capterra.com/form-builder-software/)[Data Collection](https://www.capterra.com/data-collection-software/)[Forms Automation](https://www.capterra.com/forms-automation-software/) Recognitions Shortlist Overall rating Based on 103 user reviews Reviews sentiment Positive 94% Neutral 4% Negative 2% Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Forms Automation / 2026 - Survey / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## FormAssembly alternatives Highest Rated [4.8 (266)](https://www.capterra.com/p/138990/Cognito-Forms/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (2,933)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (985)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (5,322)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/144453/FormAssembly/alternatives/) ## FAQs about FormAssembly Overview ### What problems does FormAssembly solve? FormAssembly solves manual, error-prone collection of customer, applicant, student, and volunteer information by replacing paper, email, and spreadsheet processes with customizable online forms. Its Salesforce connectors map submissions, prefill known records, and automate updates, payments, signatures, and follow-up workflows. Admissions, nonprofits, healthcare teams, marketers, and Salesforce administrators benefit most. Answer based on 86 reviews Overview ### Which roles and teams benefit most from FormAssembly? FormAssembly is most used by Salesforce administrators, developers, and systems specialists who collect data and route it into Salesforce records. Program managers and nonprofit operations teams use it for applications, participant intake, and reporting. Marketing managers and technologists build lead-capture forms, while executives monitor organizational data and service processes. Answer based on 98 reviews Overview ### What company size and industries is FormAssembly built for? FormAssembly is built for enterprises and SMB organizations needing secure, scalable, automated data collection, with small businesses representing 72% of reviewers. It is most common in Non-Profit Organization Management (31%), followed by Education Management (15%) and Higher Education (10%). Midsize businesses account for 19% of reviewers, while enterprises account for 9%. Answer based on 103 reviews Features and Usability ### What are the key features of FormAssembly? FormAssembly includes customizable forms and fields, with drag-and-drop form creation, saved theme templates, and conditional display logic. Its core data capture and transfer capabilities validate field data and send responses to connected systems. Third-party integrations, including a Salesforce connector, support data synchronization, import/export, and record updates. Answer based on 25 reviews Integrations ### Which third-party tools and platforms does FormAssembly integrate with? FormAssembly integrates with over 20 third-party tools, including Salesforce Sales Cloud, HubSpot CRM, Google Drive, Google Sheets, Google Workspace, Mailchimp, Stripe, and PayPal. Its catalog also includes marketing, webinar, document-generation, accounting, and workflow connections such as AWeber, GoTo Webinar, Docmosis, FreshBooks, and TaskRay. Answer based on 14 reviews Getting Started and Support ### How easy is it to onboard and train a team on FormAssembly? FormAssembly is straightforward for nontechnical users learning basic form creation, with reviewers describing the platform as easy to learn and use. Live online training, webinars, documentation, and videos support adoption. Admins configuring Salesforce integrations, advanced features, or reporting may need more time, though academy resources help. Answer based on 10 reviews Getting Started and Support ### What customer support options does FormAssembly offer, and how do users rate the experience? FormAssembly offers email/help desk, FAQ/forum, a knowledge base, 24/7 live representative support, and chat. Users often describe support staff as responsive, knowledgeable, and helpful, particularly through chat and email. However, some report slow technical or billing responses, inconsistent follow-up, and documentation that can be difficult to navigate or insufficiently detailed. Answer based on 33 reviews User interface ### Is FormAssembly easy to use for building and customizing forms? FormAssembly provides an intuitive drag-and-drop interface for basic form building, navigation, and Salesforce field mapping. Nonprofit, admissions, and business teams value its clean dashboard and templates, but advanced workflows, field styling, and detailed configuration can take time to learn. Some users also find the mobile form experience and menu layout less convenient. Answer based on 35 reviews ## Features AI summary Based on 2,914 Form Builder reviews Capterra data shows that buyers of form builder software rank the following features as their top priorities: - **Customizable Forms** (**57%** of reviewers rated this feature as critical) - **Forms Creation & Design** (**54%**) - **Customizable Fields** (**53%**) FormAssembly supports all three of the features reviewers rate most highly: **Customizable Forms**, **Forms Creation & Design**, and **Customizable Fields**. Together, these capabilities help businesses create forms that match specific workflows, adjust layouts and design to fit different use cases, and capture the right information with flexible field options, allowing teams to collect data more efficiently and improve form completion rates. Customizable Forms 4.6 (43) 95.35% of 43 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information Forms Creation & Design 4.2 (33) 90.91% of 33 reviewers that rated this feature as important or highly important Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system Customizable Fields 4.6 (29) 89.66% of 29 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases Data Capture and Transfer 4.7 (30) 96.67% of 30 reviewers that rated this feature as important or highly important Import, collect, and capture data from multiple sources Mobile Access 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Third-Party Integrations 4.5 (44) 90.91% of 44 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes FormAssembly 112 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Attendee Tracking: A list of registered participants - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Autofill: Automatically populating fields or sections within a form - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Conditional Logic: Capability of a software or system to make decisions and perform actions based on specified conditions - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Management: Manage, organize, and store contact information - Convert to PDF: Create, edit, convert to and from PDF files - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard Creation: Creation and customization of dashboards - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Connectors: Connect to big data sources - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Mapping: Track the management and flow of data throughout the organization - Data Security: Protect sensitive data for digital privacy - Data Storage Management: Manage and store data in a database - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Transformation: Translate EDI formats into data suitable for use with company applications. - Data Verification: Process of checking different types of data for accuracy to avoid errors or inconsistencies - Data Visualization: Graphical representation of data - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Document Imaging: Convert paper files into digital images - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Reminders: Reminders sent via email - Encryption: Convert data into a code for security - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Registration: Online registration for events - Event Ticketing: Manage tickets for specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Forms Creation & Design: Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system - Forms Management: Store, manage and track all forms in a centralized location - Full Text Search: Search for specific words or phrases within a document or database - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Live Results Sharing: Present live poll results to audience - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Mobile Signature Capture: Capture signatures via mobile devices - Mobile Survey: Distribute a survey via mobile devices - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - Multi-Party Signing: Share documents with different users to collect multiple signatures - Multiple Question Types: Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Offline Response Collection: Practice of collecting data and responses for market research/surveys without an internet connection - Online Polling: Survey or poll in which participants communicate responses via the internet, typically by completing a questionnaire on a web page - Online Registration: Real-time registration over the web - Payment Processing: Accept, record, and reconcile financial transactions - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Question Branching: Survey design technique that directs respondents to different questions based on their previous answers - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Quizzes: Brief assessments used to measure knowledge and skills - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Data Capture: Capture data electronically - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Validation: Ensure the answer provided fits set parameters (numerical, positive number, etc.) - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Signature Capture: Digitally capture and store a person's handwritten signature - Single Sign On: Allow users to access multiple services after entering their login credentials once - Skip Logic: Skip over or route respondents to different questions based on their previous answers - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Support Audio/Images/Video: Allow media to be embedded in the question or answer options - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Team Collaboration: Allow multiple team members to edit and work on the same document - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment - Version Control: Track revisions and updates made to files and navigate between different versions - Visitor Registration: Make a list and register visitors - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (103) 4.5 Based on 103 reviews ## Pricing Value for money 4.4 (89) Free Trial [View pricing plan details](https://www.capterra.com/p/144453/FormAssembly/pricing/) Atlas Explorer Contact Vendor for Pricing It includes: - Unlimited Forms & Responses - No Code Theme Editor & Custom HTML, CSS, JS - Secure Forms and Encryption at Rest - Standard Data Privacy Regulations (GDPR, CCPA, FERPA) - Accessibility (Section 508, WCAG 1.2) - Google Sheets and HTTP Connectors - E-Signatures - Agentic AI Assistant Builds Forms & Workflows in a Flash - Workflow & Analytics - Customizable Branding & Themes - Stripe, Google Sheets, and Google Drive Add-ons Included Atlas Team Contact Vendor for Pricing It includes: - Accessibility (Section 508, WCAG 1.2) - Unlimited Forms and Responses - No Code Theme Editor & Custom HTML, CSS, JS - Mobile App Access - Secure Forms and Encryption at Rest - Standard Data Privacy Regulations (GDPR, CCPA, FERPA) - Google Sheets and HTTP Connectors - E-Signatures - Customizable Permissions & Access Control - Data Residency in N. America, Europe, Asia-Pacific - Advanced Workflow Process Automation - CAS, LDAP, SAML Authentication & Prefill - Customizable Document Generation with Multi-Signer E-Signature - Identity Authentication - Approval Processes - Custom HTML, CSS, & JavaScriptand dynamic picklists - Additional Integrations & User Licenses Available Atlas Enterprise Contact Vendor for Pricing It includes: - Unlimited Forms and Responses - Onboarding Support Included - Dedicated Success Plan Included - SLA with Custom Contract Available - Enhanced Privacy Features - Advanced Security: HIPAA Compliance with BAA - HIPAA Compliance and BAA - Field Level Masking of Sensitive Data - Custom Contract - Service Level Agreement - CAS, LDAP, SAML Authentication & Prefill - Advanced Workflow Process Automation - Data Residency in N. America, Europe, Asia-Pacific - Customizable Permissions & Access Control - E-Signatures - Google Sheets and HTTP Connectors - Accessibility (Section 508, WCAG 1.2) - Standard Data Privacy Regulations (GDPR, CCPA, FERPA) - Secure Forms and Encryption at Rest - Mobile App Access - No Code Theme Editor & Custom HTML, CSS, JS Government Cloud Contact Vendor for Pricing It includes: - Custom Programs for State & Local or Federal Government and their Agencies - FedRAMP-Authorized at High-Impact Level Environment Available - FedRAMP Ready - HIPAA Compliance and BAA - Field Level Masking of Sensitive Data - Custom Contract - Service Level Agreement - CAS, LDAP, SAML Authentication & Prefill - Advanced Workflow Process Automation - Data Residency in N. America, Europe, Asia-Pacific - Customizable Permissions & Access Control - E-Signatures - Google Sheets and HTTP Connectors - Accessibility (Section 508, WCAG 1.2) - Standard Data Privacy Regulations (GDPR, CCPA, FERPA) - Secure Forms and Encryption at Rest - Mobile App Access - No Code Theme Editor & Custom HTML, CSS, JS - Unlimited Forms and Responses - Dedicated Environment With Top-Tier Security & Compliance Value for money 4.4 (89) 4.4 Based on 89 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ PayPal Payments](https://www.capterra.com/p/207944/PayPal/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Stripe Payments](https://www.capterra.com/p/123889/Stripe/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (91) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (91) 4.4 Based on 91 reviews ## User reviews Overall rating 4.5 Based on 103 reviews Filter by rating Counts reflect reviews available in this feed. 5(57) 4(40) 3(4) 2(2) 1(0) Mentioned topic Recent reviews first, then most helpful Matthew S. Data Specialist Used the software for: 1-3 years ### "FormAssembly Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 28, 2026 I've used FormAssembly for 4 years now - 1 year with actually buidling forms. It's improved our processes and we can control what type of data that we want to collect. Pros Ease of use collecting data for our orginization and Customer support. Customizing forms and data collecting to meet our needs is pretty easy. Cons The only con I would include is that if the user is using Salesforce - there's a base layer of knowledge for SF to have before you can use FormAssembly affectively. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director of Governmental Affairs and IT Used the software for: 3-5 years ### "Form Assembly review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2026 Very good. It serves our purpose. It is very easy to change text and add or edit helpful tips without tech support. Pros Great customer support and ease of creating forms, including lengthy ones with many add-on questions that display if the first question is "yes". Ability to hide questions if a previous response in "no". Easy integration with other products such as Salesforce, Box and iATS. Cons Save and Resume is unwieldy (confusing and complicated) without upgrading to Teams at greater expense. In our case we do not need the other upgrades in Teams. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Client Transitions Success Coordinator Used the software for: 1-3 years ### "Works well" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 27, 2026 The whole experience is quite convenient, and the set-up is very user friendly. Can only get better from here. Pros The form is easy to use, quick to navigate, with simplified options for creation and customisation of the form. Cons There is really nothing that I could term as something to not be liked about. It is easy to use and quick to set up. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Julia E. Admissions and Records Officer Used the software for: 3-5 years ### "Very Easy to Navigate with Helpful Drop-Down Menus" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 27, 2026 FormAssembly is solving the challenge of collecting and managing student data from multiple sources. Before we had to gather information through emails or spreadsheets which was time-consuming and prone to errors. Now everything flows through organized online forms and creates a smoother experience for both clients and internal teams. Pros What I like best about FormAssembly is how easy it to navigate, the drop down menu is helpful and good customer support Cons It works great for our university but it would be helpful to use the "enter" key instead of clicking the button every time Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Marketing Technologist Used the software for: 1-3 years ### "A best in class form tool with few drawbacks" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 28, 2026 What won me over on FA was its ability to double post to our various form tools in disperate marketing automation systems. While they do not yet have a connector to Salesforce Marketing Cloud Advanced (a big miss for us), they do have connectors to Pardot, Eloqua, and the original Salesforce Marketing cloud. Learning the ins and outs of the tool took some effort but it was well worth it and their free academy and training tools were a serious help. Pros FormAssembly is a best in class form building tool and we've tried many. The features are either at parity or exceed the other tools I've had experience with over my tenure as a Marketing Technologist. But the real engine of the tool lies in it's 'workflows' - programs that allow complex decision making at the back end of each form and allow you to connect to different APIs. This unlocks many more capabilities than your average form tool and made it win our company's preferred vendor spot. Cons For large organizations FA does not scale cost well. The cost per user exceeds what many enterprise organizations are willing to pay for the functionality. While the UI is straightforward, the tool takes some getting used to due to the level of customization for each field. The integration touchpoints in their connector tool are smooth but also take some tweaking and getting used to. You're likely to fail your first few tests when setting up an integration with a CRM for example. Another drawback lies in it's excel connector - a feature we rely on heavily. They do not integrate directly into Microsoft Sharepoint, instead posting responses to an excel file on one person's OneDrive. The connector also randomly loses it's authenticator connection, making our spreadsheets blank. This has been a frustration for our company as we require this feature for many use cases. If you're comfortable with pulling responses directly from the tool instead, you won't encounter this bug. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Alexis K. HR ADMIN Used the software for: Less than 1 year ### "I liked it " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 April 20, 2026 Pros I liked how organized it kept me and the company. Only used for a short while during a trial. Company ultimately went a different way, but I enjoyed it. Cons No cons truthfully. Was a great system. Didnt use long enough to really find cons. Hoping a future company uses it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Rick H. Chief Experience Officer Used the software for: 3-5 years ### "Best Form Builder in the Market" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 30, 2026 I was worried when security concerns forced our organization to change online form building platform, but thank goodness that happened because Form Assembly is by far the best and easiest platform in the market. Pros The simplest online form builder on the market and a really intuitive connector to Salesforce. Even their embedding capabilities is best in class. Cons Literally, there is nothing that I could say that is negative about the Form Assembly platform. Ease of use and complete connectors earn their win in the marketplace. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Salesforce Developer Used the software for: 3-5 years ### "A good starting point but lacks robust enterprise level functionality" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 March 24, 2026 Form Assembly is a solid starting point and provides a clean way for customers to interact with your Salesforce data. The limitations with both the connectors and the interface to build forms is frustrating. Luckily you can get around some of these frustrations by building out custom CSS and Javascript files but I wish that Form Assembly would invest in their roadmap to create a more robust solution. Pros Form Assembly is an easy way to gather information from your customers and sync that data to Salesforce. Cons Although the connectors are very convenient, they are also highly limited especially when working with 'repeating sections'. Instead of bulk load the records, it processes them one by one which creates an extremely slow UX. Additionally, the 'Skip this step if' functionality cannot evaluate each record within a repeating section. This 2 limitations has caused us to spend a large amount of time finding work arounds for functionality that is critical in providing an acceptable experience for our customers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JW Jennifer W. Data and System Specialist Used the software for: 3-5 years ### "Can't complain, Formassembly makes creating forms easy!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 17, 2026 Using their customer support is very helpful, especially when I get someone in a chat instead of back-and-forth emails. Pros I find it great how this connects with Salesforce, so I can push data directly into Salesforce. It easy to use and their documentations help when I am unsure of something. I also find creating the forms very easy to do. Cons I would appreciate a better way to filter responses from workflow responses; the same way we can filter responses with regular forms. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director of IT Used the software for: 3-5 years ### "Form Assembly is a solid solution to integrate Salesforce with the web" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 16, 2026 Overall, good experience, the product is solid. Support can sometimes be slow, which makes it difficult to to troubleshoot a pressing issue Pros The integration aspect with Salesforce and Google is truly beneficial to any organization that wants to track data efficiently Cons Sometimes, connectors quit working for no reason and this causes disruption in business processes and manual data entry Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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