--- title: "FormAssembly Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about FormAssembly Software - reviews, pricing plans, popular comparisons to other Form Builder products and more." source_url: "https://www.capterra.com/p/144453/FormAssembly/" page_type: "product" language: "en" --- # FormAssembly Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) FormAssembly ## What is FormAssembly? Trade manual data correction for automated data confidence. Customized forms that securely integrate with the apps you rely on. Forms that use spam filtering, authentication, virus scanning, and encryption collect data you can trust. ## What is FormAssembly used for? [Form Builder](https://www.capterra.com/form-builder-software/)[Data Collection](https://www.capterra.com/data-collection-software/)[Forms Automation](https://www.capterra.com/forms-automation-software/) Recognitions Shortlist Overall rating Based on 103 user reviews Reviews sentiment Positive 94% Neutral 4% Negative 2% Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Forms Automation / 2026 - Survey / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## FormAssembly alternatives Highest Rated [4.7 (4,241)](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/reviews/) Starting price $19.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (2,915)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (973)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (5,303)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/144453/FormAssembly/alternatives/) ## FAQs about FormAssembly Overview ### What problems does FormAssembly solve? FormAssembly solves slow, error-prone data collection by replacing emails, spreadsheets, paper forms, and manual CRM entry with secure, customizable online forms that sync to Salesforce and payment systems. Admissions, healthcare, nonprofit, marketing, and operations teams benefit most by streamlining registrations, applications, signatures, reporting, and sensitive record capture. Answer based on 72 reviews Overview ### Which roles and teams benefit most from FormAssembly? FormAssembly is most used by Salesforce administrators, CRM managers, and IT leaders who need secure data collection and reliable system integrations. Marketing and business development teams use it to capture leads and automate follow-up, while program, admissions, and executive teams streamline applications, records, approvals, and reporting. Answer based on 98 reviews Overview ### What company size and industries is FormAssembly built for? FormAssembly is built primarily for small businesses, which make up 72% of reviewers, especially in non-profit organizations at 31%. It also serves midsize businesses at 19% and enterprises at 9%, with strong adoption in education management at 15% and higher education at 10%. Answer based on 103 reviews Features and Usability ### What are the key features of FormAssembly? FormAssembly includes core form creation tools like a drag-and-drop builder, customizable forms, conditional logic, and response validation. Its main differentiator is Salesforce integration through connectors, including prefill and post-submission record creation. It also offers workflow automation, electronic signature, payment processing, and HIPAA-compliant data security. Answer based on 72 reviews Integrations ### Which third-party tools and platforms does FormAssembly integrate with? FormAssembly integrates with Salesforce Sales Cloud and supports over 20 integrations across CRM, marketing, payments, and productivity. Catalog examples include HubSpot CRM, Salesforce Marketing Cloud, Google Drive, Google Sheets, Mailchimp, Stripe, and PayPal. Reviewer mentions specifically confirm Salesforce Sales Cloud for lead capture and CRM data transfer. Answer based on 15 reviews Getting Started and Support ### How easy is it to onboard and train a team on FormAssembly? FormAssembly is generally easy to onboard for teams, with live online sessions, webinars, videos, and documentation available for training. Reviewers say nontechnical users pick up the basics quickly, while admins and users handling Salesforce integrations, advanced features, or reporting usually need more time to learn setup details. Answer based on 10 reviews Getting Started and Support ### What customer support options does FormAssembly offer, and how do users rate the experience? FormAssembly offers email/help desk, FAQ/forum, a knowledge base, 24/7 live rep, and chat. Users often describe support as responsive, knowledgeable, and helpful, especially through chat and email, but some report slow replies, uneven technical follow-up, clunky documentation, and frustration when troubleshooting urgent or complex issues. Answer based on 33 reviews User interface ### How easy is FormAssembly to use and customize? FormAssembly offers an interface that feels easy for basic form building but more complex for advanced customization. Marketing teams, admissions staff, nonprofits, and Salesforce users often find the drag-and-drop builder clear, while deeper workflows, mobile form behavior, and detailed styling can require extra learning, coding, or patience. Answer based on 35 reviews ## Features AI summary Based on 2,885 Form Builder reviews Capterra reviewers point to these as the top priorities when choosing a form builder: - **Customizable Forms** (**57%** of reviewers rated this feature as critical) - **Forms Creation & Design** (**54%**) - **Customizable Fields** (**53%**) FormAssembly supports all three of the features buyers rate most highly: **Customizable Forms**, **Forms Creation & Design**, and **Customizable Fields**. Together, these capabilities help businesses build forms that match specific workflows, create polished user experiences, and capture the right information for each process, allowing teams to collect data more efficiently and manage submissions with greater accuracy. Customizable Forms 4.6 (43) 95.35% of 43 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information Customizable Fields 4.6 (29) 89.66% of 29 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases Mobile Access 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Data Capture and Transfer 4.7 (30) 96.67% of 30 reviewers that rated this feature as important or highly important Import, collect, and capture data from multiple sources Data Import/Export 4.6 (42) 92.86% of 42 reviewers that rated this feature as important or highly important Import and export data to and from software applications Third-Party Integrations 4.5 (44) 90.91% of 44 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes FormAssembly 112 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Attendee Tracking: A list of registered participants - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Autofill: Automatically populating fields or sections within a form - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Conditional Logic: Capability of a software or system to make decisions and perform actions based on specified conditions - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Management: Manage, organize, and store contact information - Convert to PDF: Create, edit, convert to and from PDF files - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard Creation: Creation and customization of dashboards - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Connectors: Connect to big data sources - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Mapping: Track the management and flow of data throughout the organization - Data Security: Protect sensitive data for digital privacy - Data Storage Management: Manage and store data in a database - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Transformation: Translate EDI formats into data suitable for use with company applications. - Data Verification: Process of checking different types of data for accuracy to avoid errors or inconsistencies - Data Visualization: Graphical representation of data - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Document Imaging: Convert paper files into digital images - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Reminders: Reminders sent via email - Encryption: Convert data into a code for security - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Registration: Online registration for events - Event Ticketing: Manage tickets for specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Forms Creation & Design: Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system - Forms Management: Store, manage and track all forms in a centralized location - Full Text Search: Search for specific words or phrases within a document or database - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Live Results Sharing: Present live poll results to audience - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Mobile Signature Capture: Capture signatures via mobile devices - Mobile Survey: Distribute a survey via mobile devices - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - Multi-Party Signing: Share documents with different users to collect multiple signatures - Multiple Question Types: Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Offline Response Collection: Practice of collecting data and responses for market research/surveys without an internet connection - Online Polling: Survey or poll in which participants communicate responses via the internet, typically by completing a questionnaire on a web page - Online Registration: Real-time registration over the web - Payment Processing: Accept, record, and reconcile financial transactions - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Question Branching: Survey design technique that directs respondents to different questions based on their previous answers - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Quizzes: Brief assessments used to measure knowledge and skills - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Data Capture: Capture data electronically - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Validation: Ensure the answer provided fits set parameters (numerical, positive number, etc.) - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Signature Capture: Digitally capture and store a person's handwritten signature - Single Sign On: Allow users to access multiple services after entering their login credentials once - Skip Logic: Skip over or route respondents to different questions based on their previous answers - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Support Audio/Images/Video: Allow media to be embedded in the question or answer options - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Team Collaboration: Allow multiple team members to edit and work on the same document - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment - Version Control: Track revisions and updates made to files and navigate between different versions - Visitor Registration: Make a list and register visitors - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (103) 4.5 Based on 103 reviews ## Pricing Value for money 4.4 (89) Free Trial [View pricing plan details](https://www.capterra.com/p/144453/FormAssembly/pricing/) Atlas Explorer Contact Vendor for Pricing It includes: - Unlimited Forms & Responses - No Code Theme Editor & Custom HTML, CSS, JS - Secure Forms and Encryption at Rest - Standard Data Privacy Regulations (GDPR, CCPA, FERPA) - Accessibility (Section 508, WCAG 1.2) - Google Sheets and HTTP Connectors - E-Signatures - Agentic AI Assistant Builds Forms & Workflows in a Flash - Workflow & Analytics - Customizable Branding & Themes - Stripe, Google Sheets, and Google Drive Add-ons Included Atlas Team Contact Vendor for Pricing It includes: - Unlimited Forms and Responses - No Code Theme Editor & Custom HTML, CSS, JS - Mobile App Access - Secure Forms and Encryption at Rest - Standard Data Privacy Regulations (GDPR, CCPA, FERPA) - Accessibility (Section 508, WCAG 1.2) - Google Sheets and HTTP Connectors - E-Signatures - Customizable Permissions & Access Control - Data Residency in N. America, Europe, Asia-Pacific - Advanced Workflow Process Automation - CAS, LDAP, SAML Authentication & Prefill - Customizable Document Generation with Multi-Signer E-Signature - Identity Authentication - Approval Processes - Custom HTML, CSS, & JavaScriptand dynamic picklists - Additional Integrations & User Licenses Available Atlas Enterprise Contact Vendor for Pricing It includes: - Unlimited Forms and Responses - No Code Theme Editor & Custom HTML, CSS, JS - Mobile App Access - Secure Forms and Encryption at Rest - Standard Data Privacy Regulations (GDPR, CCPA, FERPA) - Accessibility (Section 508, WCAG 1.2) - Google Sheets and HTTP Connectors - E-Signatures - Customizable Permissions & Access Control - Data Residency in N. America, Europe, Asia-Pacific - Advanced Workflow Process Automation - CAS, LDAP, SAML Authentication & Prefill - Service Level Agreement - Custom Contract - Field Level Masking of Sensitive Data - HIPAA Compliance and BAA - Advanced Security: HIPAA Compliance with BAA - Enhanced Privacy Features - SLA with Custom Contract Available - Dedicated Success Plan Included - Onboarding Support Included Government Cloud Contact Vendor for Pricing It includes: - Unlimited Forms and Responses - No Code Theme Editor & Custom HTML, CSS, JS - Mobile App Access - Secure Forms and Encryption at Rest - Standard Data Privacy Regulations (GDPR, CCPA, FERPA) - Accessibility (Section 508, WCAG 1.2) - Google Sheets and HTTP Connectors - E-Signatures - Customizable Permissions & Access Control - Data Residency in N. America, Europe, Asia-Pacific - Advanced Workflow Process Automation - CAS, LDAP, SAML Authentication & Prefill - Service Level Agreement - Custom Contract - Field Level Masking of Sensitive Data - HIPAA Compliance and BAA - FedRAMP Ready - Dedicated Environment With Top-Tier Security & Compliance - Custom Programs for State & Local or Federal Government and their Agencies - FedRAMP-Authorized at High-Impact Level Environment Available Value for money 4.4 (89) 4.4 Based on 89 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (91) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (91) 4.4 Based on 91 reviews ## User reviews Overall rating 4.5 Based on 103 reviews Filter by rating 5(57) 4(40) 3(4) 2(2) 1(0) Mentioned topic Sorted by most recent MS MATTHEW S. Data Specialist Education Management ### "FormAssembly Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 27, 2026 I've used FormAssembly for 4 years now - 1 year with actually buidling forms. It's improved our processes and we can control what type of data that we want to collect. Pros Ease of use collecting data for our orginization and Customer support. Customizing forms and data collecting to meet our needs is pretty easy. Cons The only con I would include is that if the user is using Salesforce - there's a base layer of knowledge for SF to have before you can use FormAssembly affectively. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JR Jamshid R. Client Transitions Success Coordinator Financial Services ### "Works well" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 27, 2026 The whole experience is quite convenient, and the set-up is very user friendly. Can only get better from here. Pros The form is easy to use, quick to navigate, with simplified options for creation and customisation of the form. Cons There is really nothing that I could term as something to not be liked about. It is easy to use and quick to set up. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BM Beverly M. Director of Governmental Affairs and IT Non-Profit Organization Management ### "Form Assembly review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2026 Very good. It serves our purpose. It is very easy to change text and add or edit helpful tips without tech support. Pros Great customer support and ease of creating forms, including lengthy ones with many add-on questions that display if the first question is "yes". Ability to hide questions if a previous response in "no". Easy integration with other products such as Salesforce, Box and iATS. Cons Save and Resume is unwieldy (confusing and complicated) without upgrading to Teams at greater expense. In our case we do not need the other upgrades in Teams. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JE Julia E. Admissions and Records Officer Education Management ### "Very Easy to Navigate with Helpful Drop-Down Menus" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 26, 2026 FormAssembly is solving the challenge of collecting and managing student data from multiple sources. Before we had to gather information through emails or spreadsheets which was time-consuming and prone to errors. Now everything flows through organized online forms and creates a smoother experience for both clients and internal teams. Pros What I like best about FormAssembly is how easy it to navigate, the drop down menu is helpful and good customer support Cons It works great for our university but it would be helpful to use the "enter" key instead of clicking the button every time Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Sarah F. Marketing Technologist E-Learning ### "A best in class form tool with few drawbacks" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 27, 2026 What won me over on FA was its ability to double post to our various form tools in disperate marketing automation systems. While they do not yet have a connector to Salesforce Marketing Cloud Advanced (a big miss for us), they do have connectors to Pardot, Eloqua, and the original Salesforce Marketing cloud. Learning the ins and outs of the tool took some effort but it was well worth it and their free academy and training tools were a serious help. Pros FormAssembly is a best in class form building tool and we've tried many. The features are either at parity or exceed the other tools I've had experience with over my tenure as a Marketing Technologist. But the real engine of the tool lies in it's 'workflows' - programs that allow complex decision making at the back end of each form and allow you to connect to different APIs. This unlocks many more capabilities than your average form tool and made it win our company's preferred vendor spot. Cons For large organizations FA does not scale cost well. The cost per user exceeds what many enterprise organizations are willing to pay for the functionality. While the UI is straightforward, the tool takes some getting used to due to the level of customization for each field. The integration touchpoints in their connector tool are smooth but also take some tweaking and getting used to. You're likely to fail your first few tests when setting up an integration with a CRM for example. Another drawback lies in it's excel connector - a feature we rely on heavily. They do not integrate directly into Microsoft Sharepoint, instead posting responses to an excel file on one person's OneDrive. The connector also randomly loses it's authenticator connection, making our spreadsheets blank. This has been a frustration for our company as we require this feature for many use cases. If you're comfortable with pulling responses directly from the tool instead, you won't encounter this bug. Switched from [Wufoo](https://www.capterra.com/p/224990/Wufoo/) [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) [Oracle Eloqua Marketing Automation](https://www.capterra.com/p/64036/Oracle-Eloqua/) We needed to consolidate to one form tool and FA won the feature for feature comparison. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 28, 2026 Thank you, Sarah, for your great review! Very detailed, which is helpful for us to make our experience the best it can be. We're glad to see you are seeing benefits from Workflows, and please work with your Account Manager for any potential cost efficiencies when scaling! LK Lexi K. HR ADMIN Retail ### "I liked it " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 April 16, 2026 Pros I liked how organized it kept me and the company. Only used for a short while during a trial. Company ultimately went a different way, but I enjoyed it. Cons No cons truthfully. Was a great system. Didnt use long enough to really find cons. Hoping a future company uses it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 20, 2026 Thanks for the review, Lexi. We're glad you saw benefits from your trial. Please let us know why your team decided to go in a different direction, we'd love to improve wherever we can! Rick H. Chief Experience Officer Insurance ### "Best Form Builder in the Market" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2026 I was worried when security concerns forced our organization to change online form building platform, but thank goodness that happened because Form Assembly is by far the best and easiest platform in the market. Pros The simplest online form builder on the market and a really intuitive connector to Salesforce. Even their embedding capabilities is best in class. Cons Literally, there is nothing that I could say that is negative about the Form Assembly platform. Ease of use and complete connectors earn their win in the marketplace. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 1, 2026 We're glad you are enjoying FormAssembly, Rick! Thank you for the great review. TK Tracey K. Salesforce Developer E-Learning ### "A good starting point but lacks robust enterprise level functionality" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 March 19, 2026 Form Assembly is a solid starting point and provides a clean way for customers to interact with your Salesforce data. The limitations with both the connectors and the interface to build forms is frustrating. Luckily you can get around some of these frustrations by building out custom CSS and Javascript files but I wish that Form Assembly would invest in their roadmap to create a more robust solution. Pros Form Assembly is an easy way to gather information from your customers and sync that data to Salesforce. Cons Although the connectors are very convenient, they are also highly limited especially when working with 'repeating sections'. Instead of bulk load the records, it processes them one by one which creates an extremely slow UX. Additionally, the 'Skip this step if' functionality cannot evaluate each record within a repeating section. This 2 limitations has caused us to spend a large amount of time finding work arounds for functionality that is critical in providing an acceptable experience for our customers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 24, 2026 Thank you for your review, Tracey! Please set up some time with your Account Manager, they should be able to assist with some of your questions around functionality. JW Jennifer W. Data and System Specialist Non-Profit Organization Management ### "Can't complain, Formassembly makes creating forms easy!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 16, 2026 Using their customer support is very helpful, especially when I get someone in a chat instead of back-and-forth emails. Pros I find it great how this connects with Salesforce, so I can push data directly into Salesforce. It easy to use and their documentations help when I am unsure of something. I also find creating the forms very easy to do. Cons I would appreciate a better way to filter responses from workflow responses; the same way we can filter responses with regular forms. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 17, 2026 Thank you for the review, Jennifer! We're so glad you are seeing benefits from the Salesforce Connectors. We can take your inquiry around Workflow responses to the product team! JW Jori W. Salesforce Administrator Higher Education ### "FormAssembly - Good Product, Excellent Integration with Salesforce, Poor Support" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 8/10 March 13, 2026 Transitioning our forms to FormAssembly has been positive for our organization. The integration with Salesforce has reduced manual input and made the process of data collection far more efficient! The integration with Stripe is also valuable: the process of collecting payments with form submissions is intuitive for customers and automatically connected to records in Salesforce. Our disappointment with FormAssembly has been the service portion of the contract. The technical support is not prompt and doesn't feel reliable. Pros The biggest benefit of using FormAssembly for our organization is the integration with Salesforce! This is the primary reason we transitioned our forms to FormAssembly and it continues to be where we find the greatest value. Cons Our greatest frustration with FormAssembly is the technical support that is available - both the level of care and the response times. Alternatives considered [Finalsite](https://www.capterra.com/p/134027/Finalsite-Learn/) [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) Reasons for choosing FormAssembly We chose FormAssembly for the integration with Salesforce and on the recommendation of our partner. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 16, 2026 Thank you, Jori! We hope we can provide quicker support in the future. Please reach out to your Account Manager, who may get you set up with support more quickly! [View all Reviews](https://www.capterra.com/p/144453/FormAssembly/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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