--- title: "FormAssembly Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is FormAssembly the right Forms Automation solution for you? Explore 103 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/144453/FormAssembly/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- FormAssembly 4.5 (103) [View alternatives](https://www.capterra.com/p/144453/FormAssembly/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of FormAssembly Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews Sarah F Marketing TechnologistE-Learning, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “What won me over on FA was its ability to double post to our various form tools in disperate marketing automation systems. While they do not yet have a connector to Salesforce Marketing Cloud Advanced (a big miss for us), they do have connectors to Pardot, Eloqua, and the original Salesforce Marketing cloud. “ April 27, 2026 Sarah F Marketing TechnologistE-Learning, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “They do not integrate directly into Microsoft Sharepoint, instead posting responses to an excel file on one person's OneDrive.“ April 27, 2026 CA Chantelle A Program Operations Systems SpecialistNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “The Salesforce connector is SO robust - we have a very customized SF instance, so this is an important feature for us. As the connector has gotten more development and more features, it just keeps getting better.“ March 6, 2026 TK Tracey K Salesforce DeveloperE-Learning, 501 - 1,000 employeesUsed the software for: More than 2 years. “This 2 limitations has caused us to spend a large amount of time finding work arounds for functionality that is critical in providing an acceptable experience for our customers.“ March 19, 2026 JE Julia E Admissions and Records OfficerEducation Management, 501 - 1,000 employeesUsed the software for: More than 2 years. “Now everything flows through organized online forms and creates a smoother experience for both clients and internal teams.“ May 26, 2026 Sarah F Marketing TechnologistE-Learning, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Another drawback lies in it's excel connector - a feature we rely on heavily.“ April 27, 2026 TJ Taylor J Medical AssistantMedical Practice, 2 - 10 employeesUsed the software for: I used a free trial. “From healthcare intake forms to event registrations and everything in between, this platform has consistently delivered on performance, flexibility, and ease of use. Whether you’re a small business, enterprise, or healthcare provider, FormAssembly makes it simple to create intelligent forms that integrate beautifully with Salesforce, email automation, and secure storage solutions.“ June 9, 2025 GO Gabrielle O Program ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “The connectors can be difficult to figure out. If the connectors are wrong, it does mess up the form uploading correctly.“ February 23, 2026 ## Showing most helpful reviews Showing 1-25 of 103 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sarah F. Marketing Technologist E-Learning Used the software for: 1-2 years ### "A best in class form tool with few drawbacks" April 27, 2026 5.0 What won me over on FA was its ability to double post to our various form tools in disperate marketing automation systems. While they do not yet have a connector to Salesforce Marketing Cloud Advanced (a big miss for us), they do have connectors to Pardot, Eloqua, and the original Salesforce Marketing cloud. Learning the ins and outs of the tool took some effort but it was well worth it and their free academy and training tools were a serious help. Pros FormAssembly is a best in class form building tool and we've tried many. The features are either at parity or exceed the other tools I've had experience with over my tenure as a Marketing Technologist. But the real engine of the tool lies in it's 'workflows' - programs that allow complex decision making at the back end of each form and allow you to connect to different APIs. This unlocks many more capabilities than your average form tool and made it win our company's preferred vendor spot. Cons For large organizations FA does not scale cost well. The cost per user exceeds what many enterprise organizations are willing to pay for the functionality. While the UI is straightforward, the tool takes some getting used to due to the level of customization for each field. The integration touchpoints in their connector tool are smooth but also take some tweaking and getting used to. You're likely to fail your first few tests when setting up an integration with a CRM for example. Another drawback lies in it's excel connector - a feature we rely on heavily. They do not integrate directly into Microsoft Sharepoint, instead posting responses to an excel file on one person's OneDrive. The connector also randomly loses it's authenticator connection, making our spreadsheets blank. This has been a frustration for our company as we require this feature for many use cases. If you're comfortable with pulling responses directly from the tool instead, you won't encounter this bug. Switched from [Wufoo](https://www.capterra.com/p/224990/Wufoo/)[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[Oracle Eloqua Marketing Automation](https://www.capterra.com/p/64036/Oracle-Eloqua/) We needed to consolidate to one form tool and FA won the feature for feature comparison. Review Source Response from FormAssembly April 28, 2026 Thank you, Sarah, for your great review! Very detailed, which is helpful for us to make our experience the best it can be. We're glad to see you are seeing benefits from Workflows, and please work with your Account Manager for any potential cost efficiencies when scaling! JW Jori W. Salesforce Administrator Higher Education Used the software for: 2+ years ### "FormAssembly - Good Product, Excellent Integration with Salesforce, Poor Support" March 13, 2026 4.0 Transitioning our forms to FormAssembly has been positive for our organization. The integration with Salesforce has reduced manual input and made the process of data collection far more efficient! The integration with Stripe is also valuable: the process of collecting payments with form submissions is intuitive for customers and automatically connected to records in Salesforce. Our disappointment with FormAssembly has been the service portion of the contract. The technical support is not prompt and doesn't feel reliable. Pros The biggest benefit of using FormAssembly for our organization is the integration with Salesforce! This is the primary reason we transitioned our forms to FormAssembly and it continues to be where we find the greatest value. Cons Our greatest frustration with FormAssembly is the technical support that is available - both the level of care and the response times. Alternatives considered [Finalsite](https://www.capterra.com/p/134027/Finalsite-Learn/)[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) Reason for choosing FormAssembly We chose FormAssembly for the integration with Salesforce and on the recommendation of our partner. Review Source Response from FormAssembly March 16, 2026 Thank you, Jori! We hope we can provide quicker support in the future. Please reach out to your Account Manager, who may get you set up with support more quickly! TK Tracey K. Salesforce Developer E-Learning Used the software for: 2+ years ### "A good starting point but lacks robust enterprise level functionality" March 19, 2026 3.0 Form Assembly is a solid starting point and provides a clean way for customers to interact with your Salesforce data. The limitations with both the connectors and the interface to build forms is frustrating. Luckily you can get around some of these frustrations by building out custom CSS and Javascript files but I wish that Form Assembly would invest in their roadmap to create a more robust solution. Pros Form Assembly is an easy way to gather information from your customers and sync that data to Salesforce. Cons Although the connectors are very convenient, they are also highly limited especially when working with 'repeating sections'. Instead of bulk load the records, it processes them one by one which creates an extremely slow UX. Additionally, the 'Skip this step if' functionality cannot evaluate each record within a repeating section. This 2 limitations has caused us to spend a large amount of time finding work arounds for functionality that is critical in providing an acceptable experience for our customers. Review Source Response from FormAssembly March 24, 2026 Thank you for your review, Tracey! Please set up some time with your Account Manager, they should be able to assist with some of your questions around functionality. CA Chantelle A. Program Operations Systems Specialist Non-Profit Organization Management Used the software for: 2+ years ### "10/10 would recommend" March 6, 2026 5.0 We chose FormAssembly after a thorough comparison with other products, and it has not disappointed. We started out with a few use cases we wanted to solve for, but as we've grown more comfortable we use it for a lot more. I'd absolutely recommend it to anyone! Pros Almost everything! To highlight a few: Paying for users vs # of responses is SO helpful for a not-for-profit, especially when sometimes it's very difficult to predict how many responses a form will get. The Salesforce connector is SO robust - we have a very customized SF instance, so this is an important feature for us. As the connector has gotten more development and more features, it just keeps getting better. The quarterly webinars outlining new features are incredibly helpful to see what is being developed and released, as well as getting ideas for further efficiencies and broadening our use cases. Cons The customer support is good, I would love to see the chat feature enabled for a more instant response. The documentation is good, however I'd love to see more updates with the new features and consistency in the support library, and perhaps some easier navigation. Alternatives considered [Formstack Forms](https://www.capterra.com/p/118892/Formstack/)[Docusign](https://www.capterra.com/p/121506/Docusign/)[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[Typeform](https://www.capterra.com/p/137289/Typeform/)[PandaDoc](https://www.capterra.com/p/131735/PandaDoc/) Reason for choosing FormAssembly I addressed this a bit in the first part of the feedback - but the pricing model (per user vs per form response) was key. Also e-Signatures being included with the Teams plan was important. Review Source Response from FormAssembly March 13, 2026 Chantelle, thank you for this amazing review! Super helpful across the board, especially around the chat feature and navigation. This is something we can work on! SJ Sarah J. Support Specialist Non-Profit Organization Management Used the software for: 2+ years ### "Overall great experience with FormAssembly!" March 3, 2026 4.0 Overall have had a great experience with FormAssembly. It's helped streamline many forms that we ask our users to complete with the integration with Salesforce. Pros It connects easily with Salesforce, which makes it simple to send form data where it needs to go without a lot of extra steps. If your team relies on Salesforce, this is a big plus. The form builder is user-friendly and straightforward. It doesn’t take long to get the hang of it, and you don’t need to be super technical to build good, functional forms. Customer support has also been helpful. When issues come up, the team is responsive and does a good job walking you through solutions. Cons Customization can feel a bit limited unless you know HTML. If you want more advanced styling or specific design tweaks, you’ll likely need some coding knowledge. It also isn’t possible to automatically send a PDF copy of a completed form in the confirmation email to respondents, which can be a drawback depending on your needs. Switched from [Formstack Forms](https://www.capterra.com/p/118892/Formstack/) Was not involved in the decision process here. Review Source Response from FormAssembly March 6, 2026 We're glad you are getting good use out of FormAssembly, Sarah! For any form customization, make sure you try our AI-Assistant, Fai! With Fai, you can instantly create branded, compliant forms, automate complex workflows, and connect clean, structured data across your entire tech stack. You can learn more here: https://www.formassembly.com/product/platform/ RR Rebecca R. Grants Manager Non-Profit Organization Management Used the software for: 2+ years ### "Easy to use and customise. " March 12, 2026 4.0 Very pleased overall. The basics are very easy to learn and implement. the integration with Salesforce was key for us. Pros Integration with Salesforce and customisation. Ease of form development and field mapping. Has greatly assisted with streamlining our processes. Cons The form response output could be much better formatted. Would be good if the infographs on the response pages could be downloaded in an editable format. Occasionally, staff are unable to answer queries if they fall outside that for which help articles have already been written. Switched from [Formstack Forms](https://www.capterra.com/p/118892/Formstack/) Felt the functionality or Form Assembly was better suited to our needs and more reliable. Review Source Response from FormAssembly March 13, 2026 Hi Rebecca, thank you for your review! Great to know about the response pages... Our new AI-Assistant Fai might be able to help out with some of these challenges! You can learn more below! https://www.formassembly.com/product/platform/ LG Lorraine G. Executive Director Music Used the software for: 2+ years ### "Excellent product: Highly recommended" March 4, 2026 4.0 Mostly excellent. There was an unfortunate delay connecting with Support when we first got FormAssembly, but that has mostly been remedied. Pros I love how flexible the platform is and how it connects with others -- especially Salesforce and various payment/credit card providers. Cons There is a learning curve to get some of the features up and running, and we have run into some issues regarding reports working properly. Switched from [DonorView](https://www.capterra.com/p/162375/DonorView/) DonorView was too limited in its functionality. Review Source Response from FormAssembly March 5, 2026 Glad you are getting good use out of FormAssembly! Please reach out for any support! VKG Vamsi Krishna G. Software Engineer Retail Used the software for: 1-2 years ### "A Reliable Form Builder with Exceptional Salesforce Integration" October 3, 2025 5.0 My overall experience with FormAssembly has been awesome. It’s a powerful platform for building and managing web forms, particularly when it comes to complex data collection and integration with systems like Salesforce. I found the drag-and-drop builder intuitive for basic use, but also appreciated how deeply customizable it became once I got more familiar with connectors and advanced logic. Pros Ease of Use – Drag-and-Drop Builder. Powerful Salesforce Integration. Conditional Logic feature. Design / Styling / Aesthetics Flexibility. Performance & Editing Large Complex Forms Cons Mastering advanced features (conditional logic, connectors, dynamic picklists, complex connectors) takes time Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) We switched from Salesforce Forms to FormAssembly primarily because we needed a more flexible, powerful, and user-friendly platform to handle complex form workflows and integrations. Salesforce Forms served basic needs but quickly showed limitations when it came to advanced logic, multi-object record creation, and dynamic data handling. FormAssembly offered a richer feature set—like robust conditional logic, dynamic picklists tied to live Salesforce data, and superior connectors—which allowed us to automate more processes without custom development. Additionally, FormAssembly’s interface is more intuitive for non-technical users, empowering our team members to build and modify forms independently, reducing IT bottlenecks. Its stronger support for compliance and data security also gave us peace of mind for sensitive data collection. Overall, the switch improved our data quality, reduced manual entry, and accelerated workflows—all critical factors for our growing organization. Review Source Response from FormAssembly February 2, 2026 HI Vamsi, thank you for your review! We are glad you are getting some good use out of our solution. The ease of use is what we are all about. Please try out our new AI capabilities which may make the advanced features you discussed a bit easier. SD Sarah D. Assistant Director of Data Management Education Management Used the software for: 2+ years ### "FA is a must!" February 24, 2026 5.0 We have used FA for over 2 years now, and we are still bringing other departments into the fold. Other employees are amazed that it can be so user friendly and more reliable than other forms. Pros Easy to use, and it helps streamline our processes. We can build forms in minutes that help save employees countless hours of data processing. Cons The AI tool, Fai, is great, but it can get stuck sometimes when you ask a difficult question. When it converted a web form for us, it needed a lot of editing. Switched from [Titan](https://www.capterra.com/p/265359/Titan/) FT did not meet our needs and was difficult to use/manage. Review Source Response from FormAssembly February 25, 2026 Great to hear from users like you, Sarah! Thank you. We hope with Fai, your efforts are a bit easier, but we understand there may be some learning curve. Here is a blog on Effective Promoting in case it helps with any Fai direction: https://www.formassembly.com/blog/how-effective-ai-prompting-transforms-data-collection-from-the-start/ JW Jacque W. CEO Non-Profit Organization Management Used the software for: 1-2 years ### "Works great!" February 25, 2026 5.0 Good. Once we learned how to use it, it was easy to copy forms and edit for new uses. It's easy to learn how to build a form, but needed help with the interface. Pros Easy to learn and use. Great detailed log of the process. Flexible in what and how you can gather information. Cons That it's not native to our current CRM. It's a bit challenging setting up the interface for the first time. We had help from a consultant. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/) Wanted integration with Salesforce to save manual labor. Review Source Response from FormAssembly February 26, 2026 Thanks for your review, Jacque! We're sorry to hear about the CRM integration issues. For our full list of integrations, you can visit this link below. We can try to assist as best we can with any support you would need. https://www.formassembly.com/product/integrations/ AP Alesha P. Salesforce Team Lead Security and Investigations Used the software for: 2+ years ### "FormAssembly: Quality Product" September 23, 2025 4.0 Pros Easy to use tool with drag & drop form builder. You can also get pretty complex with conditional visibility on individual questions or entire sections, as well as performing calculations and adding logic for connectors. Cons I've found that FormAssembly support isn't entirely helpful when it comes to troubleshooting connector errors. I've had an ongoing error with one of my forms that includes a Salesforce connector and they told me to go to Salesforce support, whereas Salesforce support told me to go back to FormAssembly. This error has been active for over 6 months now. Alternatives considered [Formstack Forms](https://www.capterra.com/p/118892/Formstack/) Reason for choosing FormAssembly The Salesforce connector offered by FormAssembly was superior. Review Source MM Marjo M. IT Manager Media Production Used the software for: 1-2 years ### "A Great Online Forms Solution For Business " December 17, 2024 5.0 Pros FormAssembly makes creating and managing online forms easy. With this software, data and feedback collection is easy. I like the automation features. Cons No bad experience. FormAssembly has been amazing. Switched from [Youreka](https://www.capterra.com/p/155882/Youreka/)[TrackVia](https://www.capterra.com/p/134095/TrackVia/) FormAssembly is better equipped and handles both forms automation and surveys thus was a better choice. Review Source EZ Eddy Z. Admissions Associate Education Management Used the software for: 6-12 months ### "FormAssembly from an Admissions Perspective at an Education Nonprofit" October 2, 2025 5.0 My overall experience is positive. I can't speak to the value for money, since I do not pay for it, but I think it is invaluable to admissions. We wouldn't really be able to do our work in a secure and cross-synchronized way with our other teams without it. I also can't speak to customer support. I have not interacted with FormAssembly's customer support. I appreciate this effort to collect information. If by "customer support" you are referring to how our users use FormAssembly, it is somewhat mixed. My honest answer with this is that some of our families are incredibly technologically challenged. I think FormAssembly is incredibly intuitive to navigate, and our forms could not be more clear. However, we have some families that only have mobile devices. Some rely heavily on the Google translate function that can be enabled on forms, and the results on that are mixed too. Pros I would give Form Assembly 4.5/5 stars. I like the most how it integrates with SF + the customization options + the intuitive UI. Even though we have a separate Salesforce team at our organization, our team is still able to use FormAssembly with ease. The UI is intuitive, and I use YouTube when looking how to do something. For example, I wanted to translate an admissions family information meeting sign-up sheet, and I watched a YouTube tutorial on how to do it. I also like how it allows us to see Forms in progress, when they were started and generate .csv forms to organize and show all of that information. For Admissions, this is incredibly valuable. We also collect sensitive medical information, admission related signatures, and a one-time $100 payment through FormAssembly. Having parents be able to sign documents through FormAssembly and not physical paper is convenient for us, and security is very important. To date, we have not had any security problems. I know everyone in our organization uses FormAssembly, especially since we are a SF org too. I wonder if it would be possible for FormAssembly to create their own series highlight potential tips and tricks -- or any free certifications available. If there are, please forward it to \[sensitive content hidden\]! Cons I think that the one UI thing I dislike is how clumped together the tool and menu bar on the left is when creating a form. There is a lot there, and sometimes FormAssembly can be slow. I am not sure if it is our internet or a specific action that prompts the slowness. The aspect I dislike the least in general about FormAssembly is that the Mobile UI is not good. The demographic we serve is mostly low-income, and some of our families do not actually have computers. Thus, completing FormAssembly is more difficult. From what I have gathered, it is a mix of items being too small on devices, links sometimes not working, and the form bouncing midway through a long form. For example, some of our enrollment paperwork had to be collected in paper because our families information would not save or the form would refresh on mobile devices. I do not know enough to say exactly why. I know the following are pie in the sky ideas, but I wonder if there could be AI integration with detecting duplicative entries automatically. I wonder if it would be possible to incorporate AI suggestions in form building. Review Source RL Ryan L. Manager, Enterprise Technology Government Administration Used the software for: 1-2 years ### "Form Assembly in a public sector/tourism context" October 1, 2025 5.0 We were looking for a form building tool that would integrate with Salesforce in order to shorten the development time needed to create forms that intake data into Salesforce. FormAssembly was the perfect tool for this role in our tech stack. We've used it to build several forms including a funding application form, a model release form and a stakeholder application form. Pros Best part is the seemless integration with the Salesforce platform and the drag and drop interface when creating forms. The available styling options for the forms also works well with our branding requirements. Cons Nothing really to dislike about the platform, it works well for us and it performs as expected. We've never had any issues with the integration which is great. Review Source JW Jimmy W. Salesforce Administrator Higher Education Used the software for: 2+ years ### "Essential Tool for Salesforce Users!" February 23, 2026 5.0 FormAssembly is an awesome and essential tool for Salesforce admins! It's easy to use and very affordable. The people are also great. Pros Easy Salesforce integration and form building! It's simple and intuitive to integrate and map Salesforce fields. Cons Customizing a form's format and style is difficult. The interface is also a little outdated, although functional. Review Source Response from FormAssembly February 24, 2026 Thanks for your review, Jimmy! We're glad you are getting good use out of FormAssembly! Yes, Salesforce Admins can see benefits right away. MS Moriah S. Program Officer Non-Profit Organization Management Used the software for: 1-2 years ### "Program Officer, LISC" March 3, 2026 4.0 Very good, I have used it for grant reporting from nonprofit grantees over the years I like it more. Pros I like that Form Assembly enables user's to come back to save their work unlike Smartsheet. This is. Cons I think the user interface could be streamlined to improve building a smart sheet. This is a design. Alternatives considered [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) Reason for choosing FormAssembly Users can save their answers, user friendly. Review Source Response from FormAssembly March 5, 2026 Glad you are seeing benefits from FormAssembly, Moriah! WA Wendy A. Director, Scholars Program Non-Profit Organization Management Used the software for: 1-2 years ### "Recommend Form Assembly" September 25, 2025 4.0 Overall, we are satisfied with Form Assembly and would recommend others to use. We utilize it for surveys, applications, and even sign ups. Pros I like how easy it is to use and create a form - without having a technical background. We also get a pretty quick response back from customer support when needed. Cons I wish there was more theme options. The current themes and layouts do not allow for too much creativity. Review Source Response from FormAssembly October 1, 2025 Hi Wendy, Thank you for the review! Regarding the them options, have you tried the following features? This may help or please reach out to support - Support@formassembly.com - File to Form: Instantly transform spreadsheets, PDFs, and images of forms—including scans, screenshots, and photos—into fully functional web forms. https://www.formassembly.com/product/file-to-web-form/ - Template Library: https://www.formassembly.com/form-templates/ TH Tonya H. Founder Non-Profit Organization Management Used the software for: Less than 6 months ### "User friendly and amazingly helpful" October 20, 2025 5.0 My overall experience that The platform is extremely user friendly and a breeze to learn how to use! Pros What I like most about form assembly was the ease of use. My coworkers are not that savvy on the Internet and did great,! Cons There wasn't a whole lot to dislike about form assembly. Maybe jus the fact that I haven't started using it till now Review Source Response from FormAssembly January 22, 2026 Thank you for your review! We're glad you are enjoying FormAssembly. TJ Taylor J. Medical Assistant Medical Practice Used the software for: I used a free trial ### "FormAssembly Review!" June 9, 2025 5.0 FormAssembly stands out as a reliable, secure, and highly customizable form platform that truly empowers teams to do more with data. It's been a game-changer for our operations, allowing us to scale, stay compliant, and focus on what matters most—our clients. I highly recommend it to anyone looking for a smart and secure data collection solution. Pros FormAssembly has become an essential tool in our workflow, offering a seamless way to collect and manage data while maintaining the highest standards of security and compliance. From healthcare intake forms to event registrations and everything in between, this platform has consistently delivered on performance, flexibility, and ease of use. Whether you’re a small business, enterprise, or healthcare provider, FormAssembly makes it simple to create intelligent forms that integrate beautifully with Salesforce, email automation, and secure storage solutions. The drag-and-drop builder is intuitive, and their customer support team is responsive and knowledgeable. Cons While some users might mention a learning curve for more advanced features, my experience has been entirely smooth. From setup to launch, everything worked as expected—and exceeded expectations. No issues or complaints so far! Review Source Response from FormAssembly June 30, 2025 Thanks for the great review Taylor! We're thrilled you are getting some use out of workflow for your business. Be sure to check out our newest PDF to Web Form feature! OH Oussama H. Customer Support Manager Security and Investigations Used the software for: 1-2 years ### "Feature rich form tools" May 21, 2025 4.0 Overall experience with FormAssembly is good. Its is very useful for business usage, to collect data and feedback, and also to connect with Salesforce to prefilled the text field. Pros Vast selection for the template option to select form objective like online form, survey and business document to collect feedback and data. Simple yet attractive dashboard design, it is not too rich with unrelated design and make it simple for user to navigate around the dashboard. Cons With so many option that can be add and edit from the form builder, it take some time to learn and know all the available customization option. Review Source MS Mikayla S. Director of Data Strategy Education Management Used the software for: 2+ years ### "great customizable product" May 1, 2025 5.0 Pros this platform is so customizable and can integrate with so many other technologies in meaningful ways Cons sometimes the customization can feel a bit daunting because so many things can be edited Review Source Response from FormAssembly May 5, 2025 We're so happy you are enjoying FormAssembly, Makayla! Feel free to check out our Template Library for great ways to start your future forms. https://www.formassembly.com/form-templates/ AR ASIM R. Administrative Assistant Airlines/Aviation Used the software for: 6-12 months ### "A wonderful experience " March 22, 2025 5.0 Generally I really enjoyed using the software since the user interface is awesome Pros To be honest it was so easy to use than other competitions Cons Customer service could be a little bit better Review Source Response from FormAssembly March 24, 2025 Thank you for the great review Asim! Glad you are enjoying FormAssembly, and for customer service, we can certainly assist! Please reach back out at your convenience. JS Jonathan S. Supervisor Law Practice Used the software for: I used a free trial ### "Really great " May 2, 2025 5.0 Pros The ease of being able to create documents and edit them as needed Cons Really there was nothing I didn’t like. Great software and made it easy Review Source RT Rodrigo T. Salesforce Ops Manager Education Management Used the software for: 1-2 years ### "Formassembly feedback from a super user" December 21, 2022 5.0 Our main issue was connectivity with our Salesforce CRM and Formassembly managed to assist us in data capture and streaming line processes. Pros The integration with Salesforce since this is the most important feature for us. Cons It would be great to have a draft mode for when you are changing forms that are in production, allowing a user to validate the changes before deploying it. Currently we clone the form, make the changes, validate it and then return to the form to apply the changes Review Source Joshua J. Business Systems Manager Construction Used the software for: 2+ years ### "Best form tool for using with Salesforce" April 5, 2019 5.0 FormAssembly is my go-to tool when I need to create a form that can push data into Salesforce. It offers great flexibility as to how the data gets pushed into salesforce and also allows you to pull data from Salesforce to have it populate the form as someone is filling it out. Pros Easy to Setup and use Great and responsive support Flexible integration options with Salesforce Ability to prefill forms with data before form loads Good documentation Many options for publishing forms Cons Error messages don't provide enough information at times to figure out what is wrong Review Source Response from FormAssembly June 4, 2021 Joshua, I really appreciate your honest feedback! Thank you for giving us the chance to serve your business. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.