# Page 4 | FormAssembly Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is FormAssembly the right Electronic Data Capture solution for you? Explore 97 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144453/FormAssembly/reviews --- FormAssembly 4.5 (97) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Page 4 - Reviews of FormAssembly ## Showing most helpful reviews Showing 76-97 of 97 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AC Arnaud C. Head of data and platforms Non-Profit Organization Management Used the software for: Less than 6 months ### "Very poor customer service and rather expensive" November 22, 2022 4.0 Great integration with salesforce, verry poor support, somewhat limited as soon as you are trying to connect to platforms that are not supported out of the box and some of the platform supported have limited support Pros Does what it says on the tin. supercharged form builder that simplify integrations with a lot of tools. Cons Support is non-existant. An account manager follows you until you sign up, but past that point, you are on your own. If you have an issue with billing, you are on your own. The support redirects you to a different department with a dedicated email address and you can send as many emails as you want, you won't receive a response. Escalating does not help; you will not receive a response either. On top of that, the product is rather pricey. the market is full of similar tools and it seems that it is mostly popular amongst Salesforce users who are used to paying a premium for everything. That would be fine if the support was reflecting that... Reason for choosing FormAssembly One of the most flexible options when it comes to using payment features with a form Review Source AA Aaron A. Associate Marketing Specialist Education Management Used the software for: 6-12 months ### "Assess your needs first" May 6, 2019 4.0 The employees I've interacted with have all been delightful and friendly. The software is largely reliable. I only urge a potential customer to beware if their use case is non-typical. Pros The connection to Salesforce is seamless. We had no trouble at all with importing data from the submissions or with pulling data from Salesforce into our forms with their "pre-connector." Cons I would not recommend this if you plan to embed the forms into a Drupal 8 site using the FormAssembly module. FA did not author and does not offer support for the Drupal module. FA also does not provide support for custom javascript, which is unfortunate if you want to do anything more complex than simple form logic. Review Source Response from FormAssembly June 4, 2021 Thank you for your review, Aaron! Your feedback is so helpful. SG Shweta G. Admin Non-Profit Organization Management Used the software for: 1-2 years ### "Great tool" May 30, 2019 4.0 So far, it works great. Pros This is great tool, especially when you don't know coding and you need to build a form and integrate with salesforce. We have built many forms so far and it works wonderful. Cons There may be some more feature. To be specific, there should be a way to customize the error message when the form is filled incorrectly by the user. Right now, the error message the form generates is not user friendly. Review Source Response from FormAssembly June 4, 2021 Hi Shweta! I sincerely appreciate your feedback, and we're grateful for the chance to serve you! LK Laine K. Consultant Information Technology and Services Used the software for: 1-2 years ### "Great survey tool!" August 1, 2019 5.0 FormAssembly is a great tool to use to design, build, and send surveys to customers. It is able to connect with CRM software to be sent automatically as well, and the responses are automatically recorded in the CRM. FormAssembly also has reporting capabilities, which make it useful to see metrics on each question/response, response rate, etc. Pros I like Form Assembly's user interface - it is very easy to design a survey and connect with Salesforce (speaking from a back-end point of view). There are many types of question formats to choose from (picklist, multi-select checkbox, open-ended) and validation rules that you can implement to make sure the end-user is filling in the information correctly. Cons After setting up the connection with Salesforce, it was a bit difficult for my client to go in and edit form fields as necessary - they ended up breaking some things. The complexity could be toned down and made more everyday-user friendly. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) We made this switch because of interface and price. Review Source Response from FormAssembly June 4, 2021 Thank you so much for your feedback, Laine! VR Verified Reviewer Vice President of Operations Environmental Services Used the software for: 6-12 months ### "Great simple forms! " April 18, 2018 4.0 Pros Form Assembly is great for building basic forms that integrate seamlessly into Salesforce and are able to take payment. Cons We had some issues with forms not accepting payment and were not notified right away, which was missed money! Review Source TD Teresa D. Website Coordinator Higher Education Used the software for: 1-2 years ### "Perfect for Events" January 20, 2022 4.0 Pros When capturing basic information it is very easy to work with. There are many different options available when creating fields. Cons When it comes to conditional features it can be a bit tricky to navigate. One small error can cause the whole form to break. Review Source Response from FormAssembly January 21, 2022 Teresa, Thank you for the positive review! We're happy FormAssembly has made your event process seamless. We'd love to hear more about your use case, if willing to share, email us at marketing@formassembly.com. JK Jeff K. Director of Outreach Finance and Opperations Non-Profit Organization Management Used the software for: 2+ years ### "Survey tool with Logic! " December 19, 2018 3.0 Pros I love the Form logic options that this tool offers. You can easily have it skip questions and whole sections based on the answers the respondent gives. Cons The UI isn't very wow inspiring like other Form tools that I have used. It is very functional though. Review Source Response from FormAssembly June 4, 2021 Hi Jeff! Thank you for your review! I hope you've had a chance to see the changes we've made to our own UI and the customization capabilities for our forms since you last posted! DG Dale G. Salesforce Consultant Computer & Network Security Used the software for: 2+ years ### "The best form solution with great Salesforce integration" December 7, 2016 5.0 If you want a form solution, you have to go with Form Assembly. The Salesforce integration is powerful and it can be used for so many things. Pros Great features, dependable, powerful, easy to use. Cons They just raised their prices Review Source MH Megan H. CRM and Marketing Manager Used the software for: ### "Endless possibilities" May 16, 2017 4.0 Pros So easy to customize and make into a variety of use cases. Love that it integrates directly with Salesforce, giving us the capability we could not do out of the box with Salesforce. Cons A bit overwhelming at first to learn the terms and how to integrate, but support was there to assist. Review Source KR Krystal R. Senior Database Admin Non-Profit Organization Management Used the software for: 6-12 months ### "Wonderful software that allows you to create forms for quickfire campaigns. " March 6, 2018 5.0 Pros I like that this product easily integrates with our accounting program. Also, it allows various campaigns and appeals to be created to maximize fundraising responses. Cons Attaching metadata can be a bit difficult, it would be helpful if there were more information on tagging metadata in the knowledge-base. Review Source AD Akash D. Digital marketing Computer Software Used the software for: 6-12 months ### "Easy to setup and automate form workflow on landing pages" April 13, 2022 5.0 The overall experience has been positive and their cs team is quick to resolve queries. Would recommend form assembly Pros Very easy and simple to use. Quick form creation. Using it on our LPs and the form are doing well. Connecting with Salesforce is a big plus. Cons Multiple users can use same account, it shouldn't be major problem. Apart from this i haven't found any major drawbacks. It's very useful tool Review Source PC Paola C. Salesforce Admin Non-Profit Organization Management Used the software for: 6-12 months ### "LOVE FORMASSEMBLY" October 5, 2016 5.0 I have had only wonderful experiences with Form Assembly. Great GREAT Customer service. They work with non profits which is a super plus! Pros Great Customer service, great intregration with salesforce, reasonable fee Cons didnt find it sooner Review Source BC Bonnie C. Health Coach Alternative Medicine Used the software for: 1-2 years ### "All of a sudden I could not log in and customer service is ghosting. " January 25, 2020 5.0 Currently. Dismal. Pros Ease of Use great data collection and analytics Cons One day I could not get in. It said my credentials did not match, although they are the same credentials I have been logging in with for 2 years. Stuff happens. I understand, but after multiple attempts to contact the company and get an answer on how to get into my account, I have yet to hear from them. Review Source Response from FormAssembly June 4, 2021 Hi Bonnie, I am so sorry this review was missed! I sincerely hope your issue was resolved, but if not, please shoot us an email at help@formassembly.com. VR Verified Reviewer Salesforce Intern Information Technology and Services Used the software for: Less than 6 months ### "Form assembly: Best Web-to-Lead Integration Tool" June 9, 2019 5.0 Pros After many tutorials, the web to lead implementation from a website to Salesforce was so much easier to integrate data from a website based form to a CRM platform Cons It does require complex configuration at times Review Source Response from FormAssembly June 4, 2021 We appreciate your honest feedback! KU Kristin U. Communication and Program Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "Wish I had found this sooner! " July 12, 2023 5.0 Pros The form builder is very user friendly, especially compared to past systems I have used. Cons Some functions aren't particularly intuitive. Review Source NS Nigel S. CRM Non-Profit Organization Management Used the software for: 6-12 months ### "Good software for linking with Salesforce " January 19, 2021 5.0 Pros Link with Salesforce and the ability to capture data seemlessly. Cons Expensive if you wish to have enterprise options and security. Review Source Response from FormAssembly June 4, 2021 Thank you for your feedback, Nigel! SV Siobhan V. Used the software for: ### "FormAssembly" October 7, 2016 4.0 Overall, pretty great. However, there are some enhanced features I'd like to see added such as the ability to customize the thank you message when the form is submitted based on how certain fields were answered within the form. For example, if the form was used for an event, I'd like to have a different message for those who weren't coming versus those who RSVPd yes. Review Source CA Cristy A. Used the software for: ### "FormAssembly for SalesForce" November 3, 2016 4.0 This is a great basic if you want to work with website integration with SalesForce. They are in the midst of growing and right now their support system is changing and so is their pricing. However, in my recent dealings with them, they are fantastically responsive. This is a great option for non-profits on low budgets. I have no complaints. Review Source AL Allen L. Business Analyst Higher Education Used the software for: Less than 6 months ### "Form Assembly with CAS authentication for Higher Education" October 6, 2016 4.0 We tested the uses of Form Assembly with our CAS authentication system to restrict the use of a form to certain members of our population. The setup had one hickup but the tech support fixed it with great communication. The restriction requires the use of a formula which may deter some users. Pros Online instructions and video. Communication with Tech support Cons Formulas for CAS authentication restriction. Review Source DD Dave D. Used the software for: ### "Great customer support" November 10, 2016 5.0 This product is really extensive and their customer support is phenomenal. Strongly recommended for anyone using salesforce. Review Source BR Brent R. Used the software for: ### "Form Assembly is awesome!" October 6, 2016 5.0 We've deployed form assembly for collecting customer data across multiple custom objects. Very easy to set up and customize. Review Source AG Annakie G. Used the software for: ### "Formassembly for nonprofit use" October 7, 2016 4.0 Good tool that allows you to input data to standard and custom Salesforce objects. Good online support Review Source Talk to a Capterra advisor for free and get results within 15 minutes.