Who Uses This Software?

Appzen helps your finance team focus on the problematic ~5%, while feeling confident that 100% of the reports are validated prior to any payment.


Average Ratings

7 Reviews

  • 3.5 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • AppZen
  • www.appzen.com/
  • Founded 2012
  • United States

About AppZen

Audit every dollar of spend. Leverage artificial intelligence to audit 100% of your expense reports, invoices, and contracts in seconds. AppZen's artificial intelligence platform emulates human intelligence and reasoning, but does so at a scale far more productive and effective than a large team of auditors. AppZen seamlessly integrates with all major back office systems. Our AI audit engine can be up and running quickly and doesn't require changes to your existing processes.


AppZen Features

  • Chatbot
  • For Healthcare
  • For Sales
  • Multi-Languages
  • Predictive Analytics
  • Process/Workflow Automation
  • Virtual Personal Assistant (VPA)
  • Compliance Management
  • Dashboard
  • Exceptions Management
  • Internal Controls Management
  • Issue Management
  • Multi-Year Planning
  • Risk Assessment
  • Billing & Invoicing
  • Carrier Access Billing
  • Contract Management
  • Customizable Billing
  • Flexible Rate Tables
  • Internet
  • Order Management
  • Post-Paid Systems
  • Pre-Paid Systems
  • Provisioning
  • Rating
  • Self Service Portal
  • Service Order System
  • VoIP
  • Approval Process Control
  • Invoice Management
  • Multi-Currency
  • Receipt Management
  • Receipt Upload
  • Reimbursement Management
  • Spend Control
  • Time Tracking
  • Workflow Management

AppZen Reviews Recently Reviewed!


Recommend

Oct 12, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: The software is very friendly and easy to use, we have people starting auditing and picking up in speed very quick. The artificial intelligence saves the time of the whole team, so we can focus the attention only on real problems. We have been finding expenses out of the policy that we were not able to find before, such as Flight Upgrades and Car Rental Upgrades.

Cons: It is still a new software, and there are some cases that we can't fully audit in Appzen, and the reporting tool is still limited. But they are making improvements constantly, they have deployments every 2 weeks, and we can notice that the system is getting better over time.

Overall: Overall experience with AppZen satisfactory. The system improved our audit process and we don't have plans to switch back to the older process. I recommend it.

Second pair of eyes...smart, easy and informative

Oct 15, 2018
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Detects transactions that are following company's policy and in case there are any questions, AppZen provides an overview of the policy and why it was flagged. AppZen is continually adjusting and improving their program.

Cons: Reporting, it would be great if AppZen was able to provide a downloadable reporting tool where users/admins can view "live" reports. For example, what expenses were approved/rejected in certain categories.

Overall: AppZen has been a easy tool to manage. Our customer rep has been great to work with and has always answered our questions and action items in a timely manner. So far, great experience.

Review

Oct 12, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: The functionality, for example, it's ability to find duplicate expenses. The amount of effort to catch things like that were near impossible previously.

Cons: We'd like more robust reporting capabilities.

Overall: My experience has been positive overall. There are opportunities for the program to be further developed and improved, but I've been pleased with what it's allowed us to find while auditing thus far. Our main point of contact at AppZen, two of the representatives has been incredibly responsive and great to work with.

AppZen - Concur Detect

Oct 09, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
Likely

Pros: Able to look into expense reports across the organization looking for duplication and fraud

Cons: Rules are difficult to manage and not enough Boolean logic to set unique combinations

Overall: Rollout could have been easier. Had to configure multiple policies and was not advised of that so there was initially some inconsistencies.

There's a lot better

Sep 15, 2016
2/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: Can't find one

Cons: Not as stable as competitors

Overall: Highly unstable, easy to lose the work done, badly integrate. Lost entries more than once. keep pictures on phone even when the expense is complete. Sync on cloud is not real time

Recommendations to other buyers: A cloud cased application must be that; need to sync real-time

Vendor Response

by AppZen on March 11, 2018

This review references a product (our old expense report automation app) that is no longer sold and hasn't been sold since mid-2016. The current product is not an expense report automation application, nor a mobile app, and is not relevant to this review.

Just being honest

Oct 12, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: it flagged a lot of expenses that we normally do not check.

Cons: does not recognize international dates, cannot calculate different currencies

Better than most expense tools

Sep 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to figure out how to input in receipts and mileage without any upfront training. It's intuitive enough to figure out on your own which is nice. My expenses are routed quickly through the system, approved, and paid out quicker than other expense tools I've used in the past.

Cons: No real weak spots to mention. I suppose the user interface could use a face lift on the desktop version.