# ViciECM Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about ViciECM Software - reviews, pricing plans, popular comparisons to other Document Management products and more.

Source: https://www.capterra.com/p/14446/ViciDocs/pricing

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# 

 ViciECM Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

ViciECM

## What is ViciECM?

ViciECM is a comprehensive Integrated Document Management & Business Process Management System with rich features for archiving, managing, indexing and retrieving documents. Based on a distributed and web services architecture, ViciECM includes powerful features like integrated OCR engine, full text search, workflow with annotations and comments, zone OCR/ICR for form processing etc.

## What is ViciECM used for?

[Document Management](https://www.capterra.com/document-management-software/)[Enterprise Content Management](https://www.capterra.com/enterprise-content-management-software/)[Business Process Management](https://www.capterra.com/business-process-management-software/)

Top alternative

Featured

Overall rating

Based on 14 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### ViciECM

4.4 (14)

VS.

[4.5 (2,246)](https://www.capterra.com/p/146136/Lucidchart/reviews/)

Starting Price

Contact vendor

Starting Price

$9

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (14)

Ease Of Use

4.4 (3,004)

Value For Money

4.3 (12)

Value For Money

4.4 (2,317)

Customer Service

4.6 (13)

Customer Service

4.3 (1,978)

## ViciECM alternatives

Highest Rated

[4.5 (13,544)](https://www.capterra.com/p/184581/Asana-PM/reviews/)

Starting price

$10.99

Per User, Per Month

[4.5 (3,660)](https://www.capterra.com/p/136446/Confluence/reviews/)

Starting price

$5.42

Per User, Per Month

[4.4 (80)](https://www.capterra.com/p/181735/BIC-Platform/reviews/)

Starting price

$125.00

Per User, Per Month

[4.4 (2,883)](https://www.capterra.com/p/76113/Wrike/reviews/)

Starting price

$10.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/14446/ViciDocs/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Document Storage

4.7 (12)

75.00% of 12 reviewers that rated this feature as important or highly important

Store and organize documents in a centralized system

File Sharing

4.3 (9)

33.33% of 9 reviewers that rated this feature as important or highly important

Public or private sharing of digital files such as documents, audio/video, images, and more

Document Management

4.8 (8)

75.00% of 8 reviewers that rated this feature as important or highly important

Store, manage, and track all electronic documents in a centralized location

Configurable Workflow

4.7 (6)

66.67% of 6 reviewers that rated this feature as important or highly important

Configure existing workflows to meet your organization's needs

Email Management

4.3 (6)

16.67% of 6 reviewers that rated this feature as important or highly important

Manage, store and organize emails within the system or via third-party apps

Content Management

4.4 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

ViciECM 52 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Highlight content and/or make notations about parts of content

Application programming interface that allows for integration with other systems/databases

Manage the process of evaluating documents or requests submitted for approval

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

A record of all activities within the system, including user access, changes made, etc.

Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes

Define and maintain business rules that determine workflow capabilities and criteria

Leave comments and notes on documents for others to view

Configure existing workflows to meet your organization's needs

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Automated or logic-based workflows that assist in the creation of electronic documents

Scan, move or upload electronic files within the software's repository

Assign categories, labels, tags, or attributes to documents for organization, search and storage

Custom forms to streamline repetitious aspects of a document

Store, manage, and track all electronic documents in a centralized location

Review and analyze existing information across documents

Store and organize documents in a centralized system

Assemble applications and processes by dragging over and arranging pre-built components

Digitally sign online documents

Manage, store and organize emails within the system or via third-party apps

Convert files to a different format

Create, save, and store files

Public or private sharing of digital files such as documents, audio/video, images, and more

Store, manage and track all forms in a centralized location

Search for specific words or phrases within a document or database

Create, design and modify the flow and processes of tasks in a project

Compile and organize data into specific metrics

Ability to recognize printed or written text within digital images or scanned documents

Visually identify, define, and map all details and relationships surrounding business process models and elements

Receive data and information in real time

Active reporting of data and metrics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work

Search and filter data across systems to locate required information by entering keywords or certain criteria

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, manage and track all task activities and progression

Track the status and progress of tasks

Set up connections to third-party platforms to improve business processes

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Track revisions and updates made to files and navigate between different versions

Create, design and manage workflows for repetitive tasks

Get Advice

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Features

4.4 (14)

4.4

Based on 14 reviews

## Pricing

Value for money

4.3 (12)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.3 (12)

4.3

Based on 12 reviews

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## Support, customer service and training options

Customer Service

4.6 (13)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (13)

4.6

Based on 13 reviews

## User reviews

Overall rating

4.4

Based on 14 reviews

Filter by rating

5(6)

4(8)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AU

Anonymous User

Business Development Representative

Information Technology and Services

### "ViciECM experience review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

April 19, 2023

Pros

What I like about ViciECM is it's easy to configure and setup your workflow. It is also easy to customize. Very good security for your data

Cons

Needs some improvement on their dashboard. It can be minor or major improvement, as long as it helps its stability.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MJ

Mathew J A.

Manager - IT

Financial Services

### "VICIECM as an EDMS Solution"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 24, 2022

Overall It's a wonderful Software for Small & medium scale operations. Could be useful for large Enterprises too provided their expectations are limited to EDMS. The software has served our purpose of digitazing all our customer documents including PDC's.

Pros

I've found VICIECM to be a straight forward product that works on established core Software principles. It delivers exactly what the Software is meant to do with mostly easy to use GUI & options. The product doesn't complicate itself with too many unnecessary options & do not venture into areas that's outside its core framework & customer expectations.

Cons

The software needs to improve a bit on the security assignment policies & management where I've found it to drag a bit once you have accumulated data. The company can also think of integrating an efficient, cost effective OCR into their product.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MM

Mohammed M.

Technical Manager

Retail

### "Ecm"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

August 23, 2022

So far its a stable product

Pros

Ease of use Easy to integrate with existing ERP

Cons

No other issues reported or identified so far.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RR

Rajesh R.

Medical Records Manager

Health, Wellness and Fitness

### "Excellent product for document management sysytem"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 22, 2022

Pros

Easy and safe to use, Data security and integrity

Cons

If provided with multiple document categories for indexing and reports to be available with some required or flexible fields.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SM

srinivas M.

Applications Specialist

Health, Wellness and Fitness

### "Digitalization of the Patient Records "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 22, 2022

Excellent support services. and ownership of the support team.

Pros

Ability to have a traceability of the records , and a procedural approach. Quick retrieval of the records.

Cons

Need more reporting, and more flexibility on the administration behalf.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NS

Neelesh S.

Sr GM

Logistics and Supply Chain

### "Very Good"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 20, 2022

Excellent!

Pros

It is cost effective tool for Document Management.

Cons

In our use case we have not find any cons.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PK

Pardeep K.

MEDIACL RECORD HEAD

Hospital & Health Care

### "ViciECM is a good documents management system"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 20, 2022

we are using this product more than 12 years now and its a very much matured product

Pros

search and retrieval good feature of ViciECM. scanning of documents is also good feature

Cons

sharing it external users is not present

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RK

Ravi K.

sr. scanning officer

Hospital & Health Care

### "Very good product in the Document Management software domain"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 18, 2022

Extremely very good software

Pros

Folder hierarchy indexing, search and retrieval, Auto creation of folder given range, Scanning of documents

Cons

Share documents to external users who are not the user of DMS application but present in different dept.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SS

Sanju S.

MRD Incharge

Hospital & Health Care

### "DMS review"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 16, 2022

Pros

Patient Document Upload in DMS and viewing that in patient EMR.Supporting other staffs for viewing these documents

Cons

Some errors like some time documents can't upload because of size.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AK

Arun Kumar M.

Group IT head

Mechanical or Industrial Engineering

### "DMS & Workflow"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

August 16, 2022

value for money , Ease in use and training , most recommended

Pros

workflows , ease of signature , security in DMS , hyperlinks , reports and excel conversion , ease of customization , support from team , Vicidocs and patch in all office applications

Cons

Call Logging and tracking Forms based workflow Authorized and globally known digital signature principles Integration with Orion ERP Option for OCR

Reasons for choosing ViciECM

value for money , Ease in use and training , support from team

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RM

raja m.

IT SUPPORT

Financial Services

### "Business Workflow Automation Paperless office"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 16, 2022

Its very user friendly system. With in one you can learn the system how to operate.

Pros

Workflow & product capable to integrate with any software

Cons

Report need to improve dashboard need to stabilise

Alternatives considered

[Document Control](https://www.capterra.com/p/152366/Document-Control/)

[Adobe Acrobat](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/)

Reasons for choosing ViciECM

Manual

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SK

Shreyas K.

IT Operation Shupport

Automotive

### "We are using this product from more than last 8+ years now and so far it is running smoothly"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 16, 2022

We are using this product from more than last 8+ years now and so far it is running smoothly as designed. No major issues faced and support team is quickly helps in case of any minor issues. Very much happy with the product.

Pros

It is easy to implement and user friendly.

Cons

No cons so far. Software is working as expected.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EM

Evan M.

ICT Support Technician

Financial Services

### "ViciECM Experience for Social Security Institutions"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

August 16, 2022

We use ViciECM to archive old payments using RMS, manage new payment workflows and also replace all physical movement of files using DMS, especially during the COVID 19 period.

Pros

The most usable piece of this software is the ability to depict the physical flow of any job into a system-managed workflow. It doesn't end there, it actually gives your a way to edit and manage these workflows.

Cons

It takes more time to have the technicians trained. Above all, you cannot manage the workflows without the software managers/owners getting involved.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RN

Rituraj N.

Sr IT Executive

Hospital & Health Care

### "PSRI Hospital"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

August 16, 2022

my over all experience is good and some times puzzle in problem like append not done and files not saving, and some other issue.

Pros

Scanning and files Compression viewing etc.

Cons

you should improve the client software look and feel and dash board and some software option and make all scanner compatible with this software.

Reasons for choosing ViciECM

na

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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