RetailOps

RetailOps

4.5 / 5 6 reviews

Who Uses This Software?

Growing eCommerce and Brick & Mortar retailers looking to manage back-office operations and scale their business.


Average Ratings

6 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $2,500.00
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • RetailOps
  • www.retailops.com/
  • Founded 2011
  • United States

About RetailOps

RetailOps provides small to mid-size retailers the tools to help them scale from multi-million dollar operations to $100+ million a year businesses. From inventory-in to order-out, RetailOps puts the tools a growing retailer needs to run their business on one platform. Included are: POM, PIM, DOM, WMS, DFM, reporting, shipping integrations, and a mobile iOS app for warehouse and POS operations.


RetailOps Features

  • Barcoding / RFID
  • Cost Tracking
  • Custom Pricing Models
  • Inventory Forecasting
  • Inventory Optimization
  • Inventory Overview
  • Kitting
  • Multi-Location
  • Order Entry
  • Purchase Order Management
  • Reorder Management
  • Search / Filter
  • Serialized Inventory Tracking
  • Shipping Management
  • Supplier Management
  • Traceability
  • Transfer Management
  • Warehouse Management
  • Customer Database
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Multi-Location
  • Purchasing
  • Returns Management
  • Sales Tracking

RetailOps Reviews Recently Reviewed!

58819c4803357c072403f5aa7d0a1e61

Flexible and Robust all in one solution

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There is tremendous flexibility within the platform to change the configuration to meet the ever-changing demands of internal colleagues and external partners. The all in one solution allows a completely integrated approach which significantly speeds up all the related processes and minimises the risk of anything being missed.

Cons: New features have been slow to come to fruition and customer support for non-critical issues is slow.

Overall: Speed, Efficiency, all the other various SaaS benefits.

Tons of

Oct 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: User-friendly interface that allows me to navigate quickly between functions. One place to manage customer transactions for multiple channels, product catalog, purchase orders and receiving, inventory adjustments and transfers, data feeds with other systems, and more.

Cons: Reporting tool could use some better documentation to help user identify correct parameters for desired results.

RetailOps helped us streamline many ops processes including product creation, receiving and go-live.

Oct 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: - We have streamlined our product creation process and reduced the time from product receipt to go-live.
- Intergrations
- Scalability

Cons: - Customer service takes awhile to respond and get results.
- Limited visibility to backend
- Reporting needs improvement

Solid platform for ecommerce growth

Oct 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Product information management, strong inventory management capabilities, powerful data extraction capabilities, scalable and efficient receiving, fulfillment, shipping, and inventory processes. handheld functions.

Cons: Breadth of features takes a little while to fully grasp. Data extraction UI could be simplified. Secondary marketplaces require custom setup

Overall: Significant efficiency gains in operations processes. Inventory accuracy to prevent oversolds. Improved granular data reporting. One system to replace 3 previously.

Great features and integration but customer service needs a little help

Feb 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Integration and operations management

Cons: Customer service

Overall: Getting products received, listed, and shipped is faster now for us than ever! Our oversells have decreased dramatically as well. The integration with ChannelAdvisor is seamless. The only problem we currently have is with customer service. If we have a bug that isn't urgent it takes forever to get it resolved.

Recommendations to other buyers: If you are looking to scale and you use ChannelAdvisor I recommend using RetailOps

RetailOps offers something unmatched by any other platform currently available.

Dec 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Simply put as CTO of a fast-growing retail company we have compared more than a dozen platforms to narrow down to choosing RetailOps as the platform that powers our multi channel retail business - we sell across multiple branded sites and marketplaces (as well as a few brick and mortar locations) and grossed about $25 million in top line sales when we transitioned onto Retailops. I can say that the processes and capabilities of the platform has been a huge contributor to us growing to now just over $95 million in 3 short years.

It is not all things to all people but if you're out comparing the Netsuites of the world Retailops is worth a serious look. There is no SaaS platform out there that has the breadth and depth of Retailops' functionality pound-for-pound tailored to the unique challenges of an eCommerce-heavy or multichannel retail business with a big online component.

For us it's been transformational from the way we account to purchases (and send POs) to how it's streamlined receiving, not to mention full-blown WMS warehouse management that is leaps and bounds better than our old "Manhattan" set-up that was costly to set up and even more costly to fix. We also have so much data granularity at our fingertips in the Retailops system that reporting has been a real easy on-the-fly type exercise for our finance team.

Highly recommended enterprise solution and easy to use and thus fast to adopt for your standard users. Their monthly service includes unlimited users to number of "seats" is never even an issue, which I love.

Vendor Response

by RetailOps on December 23, 2015

Michael, Thank you for the kind words! We believe retailers should have tools and automation they need to focus on their business...not their technology. We've been very excited to help you grow at a quick clip the past few years and look forward to continuing to be a great partner and platform for continued growth in the future.