--- title: "Qualifacts InSync EHR Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Qualifacts InSync EHR Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more." source_url: "https://www.capterra.com/p/144484/InSync-EMR/" page_type: "product" language: "en" publication_date: "2026-10-27" --- # Qualifacts InSync EHR Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 27, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Qualifacts InSync EHR ## What is Qualifacts InSync EHR? Qualifacts InSync EHR is tailored to meet the unique needs of mental health, substance use disorder, and therapy agencies. Offering integrated ePrescribing with specialized features such as contraindication checks and refill management, it ensures safe medication practices. Seamlessly interfacing with various pharmacies, our system enhances efficiency and regulatory compliance, minimizing paperwork. Specifically designed for therapy agencies, it includes features like customized treatment plans, progress tracking, and outcome measurement tools. With built-in functionalities for physical therapy, occupational therapy, and speech-language therapy, InSync EHR streamlines documentation, scheduling, and billing processes, optimizing patient care delivery across diverse therapeutic modalities. ## What is Qualifacts InSync EHR used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Mental Health EHR](https://www.capterra.com/mental-health-ehr-software/)[Medical Billing](https://www.capterra.com/medical-billing-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 393 user reviews Reviews sentiment Positive 91% Neutral 5% Negative 4% Pros & cons Dedicated implementation assistance Timely and attentive responses Inconsistent client support experience Slow system performance issues Starting price $75 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - e-Prescribing / 2026 - Therapy / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Qualifacts InSync EHR?[Manage this product listing](https://www.g2.com/products/qualifacts-insync/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Qualifacts InSync EHR 4.5 (393) VS. [4.6 (2,828)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting Price $75 Per User, Per Month Starting Price $49 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (393) Ease Of Use 4.4 (528) Value For Money 4.3 (304) Value For Money 4.3 (409) Customer Service 4.6 (365) Customer Service 4.4 (483) ## Qualifacts InSync EHR alternatives [3.6 (467)](https://www.capterra.com/p/114601/AdvancedEHR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 61% of reviewers rated it above 4 stars Highest Rated [EHRYourWay](https://www.capterra.com/p/118789/EHR-YOUR-WAY/) [4.9 (529)](https://www.capterra.com/p/118789/EHR-YOUR-WAY/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/118789/EHR-YOUR-WAY/) [CounSol.com](https://www.capterra.com/p/124769/CounSol-com/) [4.7 (830)](https://www.capterra.com/p/124769/CounSol-com/reviews/) Starting price $49.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/124769/CounSol-com/) [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/) [4.2 (339)](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/) [View all alternatives](https://www.capterra.com/p/144484/InSync-EMR/alternatives/) ## FAQs about Qualifacts InSync EHR Overview ### What problems does Qualifacts Insync solve? Qualifacts Insync solves disconnected clinical, scheduling, billing, and patient communication workflows by bringing documentation, claims, eligibility checks, payment posting, and portals into one configurable system. Behavioral health practices, multidisciplinary clinics, billing teams, clinicians, and front-desk staff benefit from tailored encounter notes, shared calendars, compliance tracking, and faster follow-up on tasks. Answer based on 282 reviews Overview ### Which roles and teams benefit most from Qualifacts Insync? Qualifacts Insync is most used by behavioral health practice owners, executives, and operations leaders who oversee organizational performance, scheduling, and financial processes. Clinical directors and supervisors manage documentation and care delivery, while office, practice, and billing managers coordinate patient administration, claims, billing workflows, and day-to-day staff operations. Answer based on 384 reviews Overview ### What company size and industries is Qualifacts Insync built for? Qualifacts Insync is built primarily for small behavioral and mental health practices, which represent 95% of reviewers. It also supports substance use, community and government health agencies, clinics, and therapy providers. Reviewer industries include Mental Health Care (54%), Hospital & Health Care (16%), and Medical Practice (14%). Answer based on 393 reviews Features and Usability ### What are the key features of Qualifacts Insync? Qualifacts Insync includes EMR/EHR and patient records management for maintaining accessible clinical information, with customizable charting for documentation. Its revenue-cycle features cover claims management and medical billing, including claim correction workflows. Workflow management supports practice-specific processes and provider customization. It also meets HIPAA Compliant requirements. Answer based on 38 reviews Integrations ### Which third-party tools and platforms does Qualifacts Insync integrate with? Qualifacts Insync integrates with Zoom Workplace for telehealth appointments and virtual meetings. Reviewer feedback also references Zoom Meetings for support calls, training sessions, and collaborative discussions, reflecting Zoom’s role in remote communication connected to the platform. Answer based on 24 reviews Getting Started and Support ### How easy is it to onboard and train a team on Qualifacts Insync? Qualifacts Insync offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers report that staff with varied technical skills can become comfortable after guided training, while administrators, billers, and teams configuring customized workflows need more time. The system’s breadth and setup requirements can make initial implementation demanding. Answer based on 92 reviews Getting Started and Support ### What customer support options does Qualifacts Insync offer, and how do users rate the experience? Qualifacts Insync offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support teams as knowledgeable, helpful, and quick to respond, particularly during implementation. However, some report inconsistent follow-up, unresolved tickets, communication barriers, and more frustrating assistance after launch. Answer based on 141 reviews Security ### How does Qualifacts Insync handle data security and access control? Qualifacts Insync uses a secure, cloud-based system to maintain medical records and patient files, with HIPAA-compliant use noted by reviewers. It provides a client portal for secure information sharing, secure messaging, and employee permission management. Some users report issues with roles and permissions, including limited descriptions of what individual permissions allow or prevent. Answer based on 10 reviews Ease of use ### How easy is Qualifacts Insync to use? Qualifacts Insync makes routine EHR navigation manageable after onboarding, with centralized patient information, configurable workflows, and several paths to common tasks. Behavioral health and clinical teams often find basic daily work accessible, while new users may face a steep learning curve, dense menus, search terminology, small interface controls, and ongoing product changes. Answer based on 130 reviews ## Who uses Qualifacts InSync EHR? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Dedicated implementation assistance 93% positive reviews out of 68 Most reviewers find implementation specialists consistently available, attentive, and proactive in tailoring the system to organizational needs. Inconsistent client support experience 47% negative reviews out of 49 Some users comment on delayed onboarding, changing account managers, and difficulties resolving issues with support and third-party vendors. Timely and attentive responses 91% positive reviews out of 46 Most reviewers describe responsive teams who promptly address questions, requests, and customization needs throughout implementation. Slow system performance issues 66% negative reviews out of 38 Most users report performance and speed concerns, including slow page loads, lag, and workflow interruptions during daily tasks. Expert guidance and support 100% positive reviews out of 33 Reviewers appreciate knowledgeable staff who answer questions patiently, offer clear guidance, and resolve issues efficiently. ## Features AI summary Based on 4,113 Electronic Medical Records reviews Capterra data shows that buyers of Electronic Medical Records rank the following features as their top priorities: - **HIPAA Compliant** (**75%** of reviewers rated this feature as critical) - **Patient Records Management** (**62%**) - **Charting** (**63%**) Qualifacts Insync supports all three of the features reviewers consider most important: **HIPAA Compliant**, **Patient Records Management**, and **Charting**. Combined, these capabilities help healthcare organizations protect sensitive patient data, maintain complete and accessible records, and document care accurately, allowing teams to improve compliance, support better clinical decisions, and manage daily workflows more efficiently. HIPAA Compliant 4.8 (74) 55.41% of 74 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Patient Records Management 4.5 (41) 53.66% of 41 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Charting 4.4 (77) 57.14% of 77 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Medical Billing 4.2 (48) 56.25% of 48 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider Patient Scheduling 4.4 (32) 40.63% of 32 reviewers that rated this feature as important or highly important Book and manage patient appointments and follow-ups Claims Management 4.4 (62) 53.23% of 62 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Qualifacts InSync EHR 181 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Admissions Management: Handle the registration and admission process for existing and new students - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Annotations: Highlight content and/or make notations about parts of content - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Assessment Management: Creation, administration, and evaluation of assessments or tests - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Transcription: Use AI to convert voice into text automatically - Bed Management: The allocation and provision of beds - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Cancellation Tracking: Track cancellations of policies, accounts, orders, appointments, etc. - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Case Notes: Access and track notes regarding case activities and updates within case files - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Client Database: Electronic storage of stakeholder contact information - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinic Interoperability: Securely transfer, access, exchange, integrate or use data with different providers or systems - Clinical Notes: Record and organize clinical notes and progress notes for each patient after interaction with a physician - Code & Charge Entry: Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Customizable Tests: Create tailored assessments that test for specific relevant skills - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Diagnostic Reports: Reporting completed by clinicians that summarizes health/medical diagnoses - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Documentation Management: Manage product specific documents in a categorized order - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drug Reference Database: Electronic storage of drug information such as name, brand, appearance, etc. - Dunning Management: Process of automatically notifying clients when payments fail to ensure invoices are paid - E-Prescribing: Transmit prescriptions to pharmacies electronically - EDI: Transfer of data from one computer system to another - Electronic Payments: Electronically collect payments for goods or services - Electronic Prior Authorization: Ability to pull patient coverage information electronically to streamline prior authorization requests for medications, therapies, etc. - Electronic Signature: Digitally sign online documents - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: Create and securely store digital patient records - EPCS Compliant: Compliant w/ EPCS (Electronic Prescriptions for Controlled Substances) regulations as set by the DEA (Drug Enforcement Administration) - Exercise Library: Database of frequently used, popular workout routines - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - Family History Tracking: Track family medical history to diagnose existing/new conditions and diseases. - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Financial Analysis: Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Family Medicine: For family practices - For Group Therapy: For mental health professionals providing therapy to multiple patients at the same time - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. - For Physical Therapy: Designed specifically for physical therapy practices - For Primary Care: Designed for primary care doctors/facilities. - For Psychiatrists: Must serve psychiatrists/psychiatric practices - For Substance Abuse Therapy: For mental health professionals that specialize in substance abuse therapy/programs - Forms Management: Store, manage and track all forms in a centralized location - Formulary Management: Determine clinically appropriate and cost-effective medications and therapies for patients - Growth Charts: Growth charts consist of a series of percentile curves that illustrate the distribution of selected body measurements in children - Healthcare Compliance: Compliant with healthcare rules and regulations around the world - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - Imaging and X-rays: Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes - Immunization & Allergy Tracking: Manage updates to member's immunization records and track individual allergies - In-Patient Management: Care of patients who are admitted and stay in the hospital overnight - Income/Expense Tracking: Detailed log and record of financial earnings & costs. - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Intake Management: Activities related to the initial admission of a charge into the organization's care - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lab Order Management: Submit and track requests for laboratory tests - Meaningful Use Certified: Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged - Medical Billing: Manage billing and payments for a healthcare provider - Medication Alerts/Warnings: Alerts/warnings for potential allergies or interactions triggered by medications - Medication History: Access to patient medication history data - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Multi-Physician: Supports practices with multiple healthcare professionals - Multi-Provider Practice: For practices with multiple providers - No-Show Tracking: Track and monitor patient no-show rates - Notes Management: Allow users to create, edit, and sort multiple notes - On Call Scheduling: Track and organize on-call shifts - ONC-ATCB Certified: Certified for healthcare IT products based on the results from ONC-ATL - One-to-One Messaging: Send personal messages to clients or attendees - Online Booking: Book meetings and appointments through a website or digital platform - Online Forms: Create new forms and/or use ready-made online form templates - Online Intake Forms: Online forms for managing client intake - Online Refills: Allows medical providers and/or customers to request previously filled prescriptions online - Onsite Registration: In-person, onsite registration - Outcome Assessment Tools: Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Database: A repository of patient data, including their past and current health issues, treatment history, and more - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Monitoring: Observing and tracking a patient's health status, condition, and wellbeing - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Processing: Accept, record, and reconcile financial transactions - Physician Management: Track and organize physician schedules and pertinent information - Physician Scheduling: Manage physician availability and schedules - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Predictive Analytics: Predict future data based on historical data sets - Prescription Cancellation: Enables medical providers and/or patients to electronically cancel prescriptions - Prescription Management: Prescribing, renewing, and keeping a record of the medicines given to an individual or animal - Prescription Renewal: Enables medical providers and/or patients to electronically renew existing prescriptions - Pricing Data: Real-time pricing data for products, services, etc. - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Recurring Appointments: Schedule repeating appointments based on a duration of time - Referral Management: Log and store the source of contacts/leads - Referral Tracking: Log and store the source of contacts/leads - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remittance Advice: Document insurance payer providing an explanation of benefits (EOB). - Remote Treatment Planning: Remotely create and access treatment plans tailored to individual patients based on symptoms - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Session Notes: Private client session notes for coaching, therapy, etc. - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - SOAP notes: Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Telemedicine: Meet with patients remotely - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Therapy Notes: Tools to help therapists document, record, and recall patient encounters - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - To-Do List: A digital list of items that need to be completed - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Video Conferencing: Connect with meeting participants remotely over video - Virtual Waiting Room: Monitor wait time and abandonment for incoming requests that have not been routed - Vitals Tracking: Track and measure patient's vitals - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (393) 4.4 Based on 393 reviews ## Pricing Value for money 4.3 (304) Core EHR Pricing $75.00 Per User,Per Month Value for money 4.3 (304) 4.3 Based on 304 reviews ## Integrations [ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (365) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (365) 4.6 Based on 365 reviews ## User reviews Overall rating 4.5 Based on 393 reviews Filter by rating 5(243) 4(115) 3(20) 2(5) 1(10) Mentioned topic Sorted by most recent DC Donna C. Director Health, Wellness and Fitness ### "Frustrating EMR for Substance Use Treatment with Difficult Scheduling and a System That Is Hard to Learn and Use" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 October 2, 2026 InSync is the most frustrating EMR I have used for substance use treatment. The learning process is difficult, and everyday use continues to feel challenging. Between the small pictures and cumbersome scheduling, I would not recommend it to other SUD providers. Pros I have struggled to identify a standout benefit. In my experience, the difficulties with learning the system, scheduling, and everyday use outweigh any positives. Cons The pictures are too small, scheduling is challenging, and the entire system is difficult to learn and use. These issues make routine tasks frustrating and create a difficult experience in a substance use treatment setting. Switched from [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) cost, wanted to try something less expensive, and you get what you pay for. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RF Robert F. Psychiatrist Mental Health Care ### "Good frame but way too slow. " 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 May 5, 2026 The program does what needs to be done. If it wasn't so slow and if support was effective this could easily be a 5 star program. Pros Program offers a lot of customization, a lot of ways to access menus from different aspects of the program. Cons Unfortunately, the program is extremely slow to load. Especially when sending medications. Support is very hit and miss often telling you you are not having the problem or telling you it will be resolved and they start a ticket that is never resolved or you have to chase. Switched from [RXNT](https://www.capterra.com/p/110018/rxnt/) Continued issues with billing with old prgram. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CB Celeste B. Owner Mental Health Care ### "Billing and payroll errors." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 March 23, 2026 We knew right away that their company was not organized or equipped for creating a personalized system for us. We launched when our billing system wasn’t even set up due to the error of the Trainer. I tried to negotiate to get out of the contract and they told me they would charge me $70,000 and I would have to litigate in Florida. I tried on countless phone calls to try to get the upper executives to understand what wasn’t working into work with them, and found out a year and a half then from one of the employees that they had five people in charge of 3000 accounts. Besides from the platform being very expensive, I had to pay my Biller triple what I’ve done in previous years and had to pay my staff hourly for training that felt like it was never ending. We have pages of glitches and errors that are impacted our payroll and our insurance billing. I don’t normally write negative reviews, but feel the need to warn other people about this company and system. Pros Some of the support staff were exceptional. The integrated note system was helpful. I can't say much else because it truly was a terrible experience. Cons Cost my businesses thousands in extra expenses and a huge stressor for my staff. I can't express the amount of stress it caused my staff and myself. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) To handle multiple states and time zones Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HA Hayleigh A. Doctor Alternative Medicine ### "It Grows On You " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 27, 2025 Overall, the system works well for me a clinician seeing pediatric psychiatry patients with various prescriptions, labs, and parent messages. Pros Insync grew on me overtime. I appreciated the patient refill reminders and the messaging system. We had a coordinator working with us who was thorough and listened to our concerns about the system and sent plenty of S & Ps for us. The eprescribe worked well once we got the hang of how to cancel prescriptions, manage, and check PDMP. Cons The system was very slow for the first 3-4 months to the point where I just had to use AI to chart as I couldn't click around the EHR during visits and chart at the same time. There are a lot of ways to do one thing which requires a huge learning curve, think about the first time you started EPIC - similar feeling. Switched from [CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) Integrating all providers at our clinic onto one system and having labs/erx integration. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Jasmine M. Mental Health Clinician Mental Health Care ### "Insync EMR " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 March 11, 2025 I loved Insync, better than EMR system I was used to before. Pros Billing and progress notes in the same platform. I like how the dashboard could be edited to however we like the best. Cons The overall color layout is mediocre. Some things displayed were redundant; the different gadgets some were repeated. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SD Samantha D. Executive Assistant of Clinical Opersations Mental Health Care ### "Executive Assistant of Clinical Operations" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 December 5, 2024 Overall it's a good product. They are constantly doing updates and coming out with enhancements. Pros There are a long of great features and enhancements. Cons Sometimes the features are not quite there. Technical issues are common and it can take a long time for them to be fixed. Some associates are not good about responding to emails. Switched from [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/) Valant had limitations and it didn't suite our office needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LB Larry B. Administrator Mental Health Care ### "Undecided too many problems with the software " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 December 5, 2024 Average, upset with broken promises, delays in getting paid due to program errors, I appreciate how hard the care center works to resolve issues, at times not worth the cost Pros Has some nice features, enjoy the clinical charting schedule feature Cons continual errors, very difficult to fix complex issues, causing billing delays, not keeping their word Alternatives considered [Secure Telehealth](https://www.capterra.com/p/158464/Secure-Telehealth/) Reasons for choosing Qualifacts InSync EHR because of the features they promised but could not deliver on all of them Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PC paula C. OFFICE MANAGER Mental Health Care ### "Insync Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 5, 2024 overall its a good app but it should be little more user friendly for the admin to make or add changes Pros for the most part it works pretty well with no issues Cons when a client cancels the confirmation should not go out Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DL Darla L. Billing Coordinator Mental Health Care ### "Billing Coordination" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 5, 2024 it has been good. Support tickets sometimes get lost in the process on both sides Pros Its basically a self serve type of system. this is good and bad. Sometimes additional help with linking information from Insync to the EDI system is needed Cons being able to create our own reports would be helpful Switched from [Benchmark Solutions Practice Management](https://www.capterra.com/p/132989/Benchmark-Practice-Management/) they went to mostly working with optical, and we needed Mental Health Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JH Josh H. COO Mental Health Care ### "Best EHR for Behavioral Health" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 5, 2024 We have LOVE using Qualifacts InSync. The meet all the marks from clinical, administrative, RCM, and integrations. They are continuing to add new features and tools every quarter. I have previously used TheraNest, Valant, TherapyNotes, and Lauris. Pros User friendly, widely customizable, extensive features and tools. Cons Some parts are super technical which require more research and support from their tech team. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/) [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) More robust features, configuration, and patient resources. Alternatives considered [AdvancedEHR](https://www.capterra.com/p/114601/AdvancedEHR/) Reasons for choosing Qualifacts InSync EHR Pricing and ease of use for the providers, admin, and clients. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/144484/InSync-EMR/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [EHRYourWay vs Qualifacts InSync EHR](https://www.capterra.com/compare/118789-144484/EHR-YOUR-WAY-vs-InSync-EMR)[CounSol.com vs Qualifacts InSync EHR](https://www.capterra.com/compare/124769-144484/CounSol-com-vs-InSync-EMR)[Valant EHR Suite vs Qualifacts InSync EHR](https://www.capterra.com/compare/81298-144484/Valant-Behavioral-Health-EHR-vs-InSync-EMR)[TherapyNotes, LLC vs Qualifacts InSync EHR](https://www.capterra.com/compare/118981-144484/TherapyNotes-com-vs-InSync-EMR)[Kipu vs Qualifacts InSync EHR](https://www.capterra.com/compare/144484-156391/InSync-EMR-vs-Kipu-EMR)[Practice Mate vs Qualifacts InSync EHR](https://www.capterra.com/compare/144484-210524/InSync-EMR-vs-Practice-Mate)[TheraNest vs Qualifacts InSync EHR](https://www.capterra.com/compare/130400-144484/TheraNest-Mental-Health-vs-InSync-EMR)[BestNotes vs Qualifacts InSync EHR](https://www.capterra.com/compare/73807-144484/BestNotes-vs-InSync-EMR) [SimplePractice vs Qualifacts InSync EHR](https://www.capterra.com/compare/130710-144484/SimplePractice-vs-InSync-EMR)[AdvancedEHR vs Qualifacts InSync EHR](https://www.capterra.com/compare/114601-144484/AdvancedEHR-vs-InSync-EMR)[Tebra vs Qualifacts InSync EHR](https://www.capterra.com/compare/129169-144484/Tebra-vs-InSync-EMR)[RXNT vs Qualifacts InSync EHR](https://www.capterra.com/compare/110018-144484/rxnt-vs-InSync-EMR)[Alleva vs Qualifacts InSync EHR](https://www.capterra.com/compare/144484-180899/InSync-EMR-vs-Alleva)[CareLogic EHR by Qualifacts vs Qualifacts InSync EHR](https://www.capterra.com/compare/144484-267145/InSync-EMR-vs-CareLogic-Enterprise)[EHR 24/7 vs Qualifacts InSync EHR](https://www.capterra.com/compare/134091-144484/EHR-24-7-vs-InSync-EMR)[DrChrono vs Qualifacts InSync EHR](https://www.capterra.com/compare/89392-144484/drchrono-Practice-Management-vs-InSync-EMR)