# Page 16 | Qualifacts Insync Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 16 - Is Qualifacts Insync the right Electronic Medical Records solution for you? Explore 391 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/144484/InSync-EMR/reviews

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Qualifacts Insync

4.5 (391)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 16 - Reviews of Qualifacts Insync

## Showing most helpful reviews

Showing 376-391 of 391 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TB

Tricia B.  
Human Resources Director  
Mental Health Care  
Used the software for: Less than 6 months

### "Implementation Review"

March 26, 2021

4.0

We love \[SENSITIVE CONTENT HIDDEN\], he was amazing.

Pros

We were paper for our records and billing. This allows us to move more current with today's times.

Cons

I wish I didn't have to email iSync for each little issue, such as adding a provider. Some other systems knows how much you would have and won't let you add more until you bought more users. That would be nice.

Review Source

KM

Kellie M.  
Consultant  
Medical Practice  
Used the software for: Less than 6 months

### "Great product; great customer service!"

February 7, 2018

5.0

Pros

Functionality fits well with the practice needs. Multiple ways to chart so it's easy to customize per provider. RCM team is great!

Cons

Patient portal is a little more of a learning curve, but the features are great! The training could've been more efficient.

Review Source

SM

Stephen M.  
  
Medical Practice  
Used the software for: Less than 6 months

### "MD On-Line"

March 26, 2014

4.5

Pros

First of all, Advanced Medical Devices has been a user of MD On-Line for going on 8 years now. Of all the software that's out there, there's truly not any that compare to this software, and most importantly, the support team that they have. Their support and patience with our team as we transitioned over from the old software to the new InSync system was great. It is my personal belief that there is not a better software or (most importantly) a better support team currently out there.

Cons

Honestly, we have no complaints. The software and support team are the best we've ever used in 25 years of being in business.

Review Source

KH

Kimberly H.  
CFO  
Mental Health Care  
Used the software for: Less than 6 months

### "Software and Support that is molded to your practice needs"

October 15, 2015

5.0

Pros

The product was demonstrated multiple times to several of our clinicians and admin staff, showing us all the areas that could be modified to our style and area of expertise. The scheduler with its insurance verification real time eligibility, reminder calls capability, and ease of viewing icon based program features are awesome. We have the full software system from beginning to end. The Insync system has changed our facility for the best.

Cons

I have to honestly say that this vendor has done everything that was promised, and continues to do so. The product continues to work excellently.

Review Source

JLH

Jeri Lynn H.  
Physical Therapist  
Medical Practice  
Used the software for:

### "INSYNC Training and Implementation "

December 1, 2015

4.5

Pros

The software is thorough for the needs of a physical therapy practice, is easy to learn, and adaptable to specific patient conditions. The vendor, director of sales, is what/who sold me on using this software over the others I had observed. He took the time to explain and demonstrate, wasn't rushed and answered my multiple questions.

Cons

Nothing that I can say at this point. Just started uding.

Review Source

JW

Jamie W.  
  
  
Used the software for:

### ""

August 23, 2013

4.0

The customer service that we are provided is wonderful. Simon Mitra supervises a very good team of not only skilled but knowledgeable customer service agents. Its always a pleasure to call because I know that our problems will be taken seriously, effectively, and in a timely manor. I have had the most recent experience with Preston at Insync support - and he is outstanding to work with. Thank you!

Review Source

lM

loren M.  
  
  
Used the software for:

### ""

July 11, 2012

5.0

I looked for over six months to find an EMR system that was cost effective and functionally robust. After speaking with Bruce Davis and slowly walking through all the systems functionality and cost I finally made the decision to begin implementing the InSync software. They were able to customize the system for our specific office needs and the customer support is very helpful and always available.

Review Source

HB

Hanul B.  
CEO  
Medical Practice  
Used the software for: Less than 6 months

### "Very good product"

February 8, 2017

4.0

Overall, InSync is a good product that has a reliable interface. Good functional features which can be customized - including templates. Good value!

Review Source

KF

Kali F.  
Student Intern  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "GIlstrap "

May 31, 2019

5.0

The people were very helpful and accommodating

Pros

Is is easy to use and effective for the user. I appreciated the icons and appointment check in feature.

Cons

Nothing yet, i like how flexible the software is.

Review Source

JL

Jeni L.  
Billing Manager  
Mental Health Care  
Used the software for: Less than 6 months

### "So far so good! "

February 16, 2016

4.5

Pros

This product has so many features that we have not even cracked the surface on yet but so far we are very happy with what we are capable of doing with this program. The customer service is AMAZING!!!

Cons

They are not MAC compatible. At our office we use Apple products, and while there is a work-around for more features. We are still unable to use the Insurance Scanner and the Signature Pad, which we paid for.

Review Source

CL

Chris L.  
Director of Finance  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Nazareth"

February 7, 2022

5.0

Pros

Ease of billing and collection of copays

Cons

We use this for both Counseling and residential program. Reporting on the residential programs is not as robust as our previous EHR.

Review Source

SW

Sheena W.  
Practice Manager  
Mental Health Care  
Used the software for: Less than 6 months

### "Working with the staff and implemtation specialist at InSync was a pleasant experience"

December 21, 2017

5.0

Overall implementation was a great experience the software works really well for us and the billing functions are one of the best I've seen.

Pros

Navigation Customer support A/R functions Customizable Price Ease of use Data migration availability of Skype trainings prior to onsite

Cons

Insurance CPT codes have one fee default - should have multiple options based on credentials of therapist.

Review Source

SK

Shridhar K.  
  
  
Used the software for:

### ""

January 17, 2012

5.0

I was unsure how I would demonstrate Meaningful Use before Intivia’s support team walked me through it. With their guidance and InSync’s capabilities, I was able to attest in a very short time and receive my Stimulus incentive check.

Review Source

ES

Eric S.  
Doctor  
Medical Practice  
Used the software for: Less than 6 months

### "INSYNC needs help!"

May 12, 2015

1.0

Pros

Still waiting on something positive! We have multiple offices and multiple problems when using this system from retrieving records to recording the encounter with a patient.

Cons

Customer service is slow, delay in time due to loading of pages for patient encounters. Considering cancelling as product and service is not up to standard of medical necessity and practicality

Review Source

JV

Jannette V.  
  
Medical Practice  
Used the software for: Less than 6 months

### "Great Product, Great Service"

May 9, 2014

5.0

Pros

The support team is incredible. They respond to your needs in less than three minutes. They are on top of every aspect of the software, making sure that everything gets corrected in the same day.

Cons

We are doing fine with the reports; therefore, we would like to see better and more defined billing support.

Review Source

VM

VL M.  
  
Medical Practice  
Used the software for: Less than 6 months

### "Easy to use"

March 4, 2015

4.0

Pros

Great customer service and tech support team. The product always works as described.

Cons

Sometimes you have to send the product information twice. It doesn't always sync up the first time.

Review Source

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