# Page 4 | Qualifacts Insync Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Qualifacts Insync the right Electronic Medical Records solution for you? Explore 391 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/144484/InSync-EMR/reviews

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Qualifacts Insync

4.5 (391)

[View alternatives](https://www.capterra.com/p/144484/InSync-EMR/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of Qualifacts Insync

## Showing most helpful reviews

Showing 76-100 of 391 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DK

Dennis K.  
Director  
Mental Health Care  
Used the software for: 6-12 months

### "Excellent product - Awsome Support Staff"

January 5, 2021

5.0

Once we met with the InSync management we knew this was the company for us. They are "can do" people. They had a solution for every challenge we have. As a large behavioral health service provider we have staff located in many places so we needed a software product that had strong management functions. InSync has it.

Pros

First and foremost the ease of use. The product is very intuitive and easy for staff to learn and operate. Second, the support staff are awesome. They helped us at every step. Very knowledgeable, approachable and always there for us. Also, the cost savings. While we didn't realize how much we were going to save at the beginning. We now know we will save $3M over the next 10 years. And we will be able to repurpose a couple of staff as less support is required with this product.

Cons

Gees, not much here. We are so satisfied. I guess the fact we did not implement it sooner.

Reason for choosing Qualifacts Insync

The product was more usable. More flexible. More learnable. More in everyway. And the staff are all awesome!!

Review Source

SM

Suzanne M.  
Finance and HR Manager  
Mental Health Care  
Used the software for: Less than 6 months

### "A good decision"

June 7, 2022

4.0

From sales to support everyone has been responsive, helpful, and knowledgable. Our implementation specialist was terrific and he really assisted with the design of our dynamic forms and encounter notes. He helped us understand the system requirements, data formats, and links. The implementation was well planned and the data migration was efficient and accurate. The clearinghouse setup and implementation were monitored and well handled. We had NO downtime in processing claims and our cash flow did not suffer through the transifition.

Pros

ERA posting and rebilling of rejected claims is a top feature for our billing staff. The flexibility and customization of the encounter note is the top feature for our providers. Group appointments and recurring appointment capability is also a plus.

Cons

Nothing is too difficult to use but some features take time to get used to the steps involved. The number of icons and tabs can be overwhelming at first but once you are used to maneuvering through the system it is not an issue.

Alternatives considered

[Tebra](https://www.capterra.com/p/129169/Tebra/)[AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/)

Reason for choosing Qualifacts Insync

Cost, flexibility and features.

Review Source

AB

Amy B.  
IT Coord  
Mental Health Care  
Used the software for: Less than 6 months

### "IT Coordinator"

January 14, 2022

5.0

So far it has been a great transaction into InSync we came from another EHR that we had used for 20 years but so far it seems that our clinical staff have really adapted the new software and enjoy using it on a daily basis.

Pros

The ease of the software where all of our programs can chart and bill within one software applicaton.

Cons

Some of the forms designing could be a little better as far as lining up fields. Sliding Scale fee could do a revamp, it seems to only work one way.

Reason for choosing Qualifacts Insync

More flexibility and ease of use between programs.

Review Source

CO

Claire O.  
President  
Mental Health Care  
Used the software for: 1-2 years

### "Insync - efficiencies on EHR and RCM sides"

March 9, 2021

5.0

Overall Insync Healthcare Solutions is a comprehensive integration of clinical and business in one user-friendly customizable product.

Pros

We have been using Insync for a year now and overall have been very pleased. On the EHR side, the customization of the platform, particularly the Encouter Notes has been the best feature. Being able to tailor it to our patient population with integration of review of systems, quick check-boxes and so many scales has streamlined our documentation and improved efficiency. On the RCM side, having a designated team has been invaluable! Our Accountant Managers have been very knowledgable and creative, out-of-the-box investigators and our revenue stream has steadily increased over the past year. Additionally, the Customer Support Team has also been incredibly accessible and so helpful in problem-solving issues that arise.

Cons

The reports are plentiful, but almost too many options. It has been somewhat challenging to find the right reports to measure productivity. The RCM team continues to take our feedback and are regularly updating and improving reports.

Switched from

[Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/)

Web-based updates were slow-coming with Valant and the RCM contracting partner, Zirmed/Waystar/Navicure was not easy to work with and was bought and sold several times.

Review Source

KM

Karl M.  
LPC  
Mental Health Care  
Used the software for: 6-12 months

### "INSYNC Implementation for Behavioral Health Practice. "

August 10, 2022

5.0

The people at INSYNC make a huge difference. The support has been great, they are based in the USA and always responsive. Our Implementation specialist \[SENSITIVE CONTENT\] has been amazing and has continued to provide top notch support when needed. He did a great job getting the foundations of our system set so transitioning was smooth. \[SENSITIVE CONTENT\] were helpful getting the billing side of things set up. \[SENSITIVE CONTENT\] did a great job during launch week. We are now implementing their RCM services to further enhance our financials.

Pros

We outgrew our prior EHR that was missing Prescriber Tools, more powerful scheduling tools and lacked powerful reporting. INSYNC has all of these items and it was exactly what we were looking for to keep our growing practice running smoothly.

Cons

The software can be very complex when setting up configurations or having to make changes. One change can impact several others. However, this is necessary to have the level of customization and tools it offers. The other aspect that was not as good as our last EHR was the aesthetics of the software. It looks dated compared to newer systems but that is not too important.

Switched from

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

Lacked prescribing capabilities, lacked powerful reporting, lacked scheduling tools for a larger group practice.

Review Source

AH

Ashley H.  
Owner  
Medical Practice  
Used the software for: Less than 6 months

### "InSync Implementation - PPEC facilities"

June 6, 2022

5.0

The use of InSync in our facilities has significantly improved our productivity in patient charting and had a major positive impact on our claim's submission/reconciliation process. I can't say enough positive things about the implementation process and the people involved. The systematic process was so efficient, and the team was incredible. The use of InSync in our facilities has significantly improved our productivity in patient charting and had a major positive impact on our claim's submission/reconciliation process. I can't say enough positive things about the implementation process and the people involved. The systematic process was so efficient, and the team was incredible. The on-site trainers for our first two facilities and were so professional and accommodating - even with the state regulatory board showing up for our surprise annual survey the first day of each training! They managed to pivot, rearrange sessions, and get everyone trained. Our \[SENSITIVE CONTENT\] (AND trainer for our last two facilities), is our InSync hero. He has been with us every step of the way and there was not a question/issue we could throw at him that he couldn't handle.

Pros

InSync's implementation process is very structured and hands-on. The ease and ability to build our existing forms and processes into the InSync software was extremely helpful. Charting, claims processing, and patient communication is much more efficient.

Cons

We would love to see some options geared more towards PPEC facilities specifically. For instance, it would be beneficial to have eMar time schedules formatted for PPEC facility hours. The encounter process used to create claims for attendance each day is a little cumbersome. It would be more efficient to be able to create claims based on groups of patients rather than one at a time.

Review Source

CC

Chris C.  
Owner  
Mental Health Care  
Used the software for: Less than 6 months

### "Improvement "

August 15, 2021

4.0

Overall the experience was outstanding with the assistance that we received from \[SENSITIVE CONTENT\]. The company is quick to respond to issues and solve the problems that we have encountered. So far this has been a huge move up from our past EHR Compulink.

Pros

The ease of use with billing and EHR. The ability to do group scheduling as well as charting is also very easy. Patient Portal is also a nice feature that we did not have prior.

Cons

The server can be quite slow and can take a lengthy time for different screens to pull up.

Alternatives considered

[Tebra](https://www.capterra.com/p/129169/Tebra/)

Reason for choosing Qualifacts Insync

The ability for us to see and work with the product some prior to use as well as the billing side of things was much easier to understand and user friendly.

Review Source

MA

Melanie A.  
Director of Speech and Language Services  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Efficient and Customizable Medical Records System"

August 15, 2022

5.0

The extensive process that we went through, from the introduction of our workflow to the final rollout was comprehensive and exceptional. The Clinical Implementation specialists were thorough, patient, and knew the inSync system inside and out. Because of this high level of familiarity with their product, they were able to cater to our needs extremely well and to help us create a product that worked best for our company. In addition, they were able to train our staff to a level where we are now able to create our own custom and clinical forms should the need arise and to independently configure the system to our needs.

Pros

We are a pediatric therapy clinic that has had our own medical record system and way of doing things for years. The inSync software supported the vast majority of what we needed in our documentation system and we were able to integrate our needs into their system very well. If it was not a feature that inSync had an established system for, they worked quickly to find a workaround or to create that feature in their system. The end result was a more efficient and customized system than we had previously been using.

Cons

I can't speak to the scheduling aspect of the system as I am involved primarily on the clinical documentation side. It is my understanding that some of the aspects of the scheduler were not initially as efficient as hoped for a multi-clinic location. However, I also believe that these concerns were immediately addressed and modifications have already been put in place.

Alternatives considered

[ClinicSource](https://www.capterra.com/p/109730/ClinicSource/)

Review Source

MB

Margaret B.  
PA-C  
Mental Health Care  
Used the software for: 1-2 years

### "Did not choose the system, but very involved in it's implementation process."

July 12, 2021

4.0

Painful and rocky at first with \[SENSITIVE CONTENT\], but much smoother after transition to \[SENSITIVE CONTENT\].

Pros

The ability to create and tailor the system into exactly how you want it to be for your individual needs and practice.

Cons

Setup was absolutely awful and a waste of time and resources when our account was assigned to \[SENSITIVE CONTENT\]. Luckily we were passed off to \[SENSITIVE CONTENT\] after launching and was amazing at helping us fix everything and teaching us how to set up, alter, and use the system. I would have preferred to work with \[SENSITIVE CONTENT\] initially and to have everything set up and constructed the right way the first time around.

Review Source

CM

Carmen M.  
President  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "The best software onboarding I've ever experienced!"

August 31, 2022

5.0

Our old system was so clunky, requiring multiple steps for every action that we had to take multiple times a day. InSync has everything integrated and it moves quickly. It has enable us to be efficient with our admin so that we are freed up to do what we do best - help people.

Pros

The software itself is fantastic and perfectly suited to my needs. But what I love the most was the incredible implementation process. I was geared up for it to be confusing, difficult to understand, and difficult to get me needs understood and met. My experience was the complete opposite. My implementation specialist was outstanding, responsive to my requests, patient in explaining things to me. The training was unparalleled to get us ready to go live and the follow-up support has made us transition successfully with minimal stress. This is a multi-faceted product made practical and usable with support equal to none!

Cons

It is not easily set up for self pay clients, so that has taken a few workarounds.

Review Source

TC

Terice C.  
Practice Admin  
Medical Practice  
Used the software for: 2+ years

### "InSync Experience"

January 14, 2022

5.0

We have been an InSync user for over 12-14 years. I have promoted this company to other providers because I feel it delivers a very good product. \[SENSITIVE CONTENT\] has been outstanding in helping us set up \[SENSITIVE CONTENT\]. He made corrections easily and quickly. He is a true asset to the company.

Pros

It is very easy to navigate. The staff is comfortable with it as are physicians.

Cons

Being a long-time user - we tend to not get a staff member to assist with new possibilities and ways to better utilize the software.

Reason for choosing Qualifacts Insync

It fit better with our practice objectives.

Review Source

LKC

La Keita C.  
Owner/CEO  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "I Loved My Implementation Team!"

March 29, 2019

5.0

Rep is absolutely amazing. I bugged the hall out of that woman for the better part of a month. She never lost her patience and she was so helpful. Always validating when I figured something out and emailing back so quickly. She is a dream and should get a raise. She supported my ambitious request to go live about 3.5 weeks after signing on and I'm so glad that we did. Was it stressful? Yes. Would using our old EMR been more stressful given its limitations? Yes!!! Rep is amazing! She kind, knowledgable, smart, funny, and a really good teacher. She definitely understands how to teach users to use the system and to think like the system. She also turned around emails very quickly and was a treasure. I'm so glad that I had these two on my team. They made my experience with InSync a great one. I would recommend InSync to others based off these two and the features mentioned above alone. Rep was also a great support. I didn't have an amazing experience with executive. I found her to be cold via email and not very responsive via email. I was short and to the point, but cold compared to my interactions with other team members.

Pros

I love all of the features. Sticky notes, messaging, batch payments, ERAs, form creation, assessments.

Cons

There is no instant message feature. It's a great feature when there is a patient escalating in the room. You don't have to leave them alone to come get someone. Some of the features are over-priced, which makes customers find workarounds. You would get more business by lowering the price because customers would keep the added feature for the life of their time with InSync. No telehealth yet. Please release this ASAP. We have to pay for a service outside of InSync and use it concurrently with the EMR. It would be easier to have it embedded.

Review Source

JL

Jo L.  
Exec Director  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Poor Implementation; No Support; No one to contact outside of India"

December 27, 2022

1.0

Using InSync was a BIG MISTAKE. The only reason we chose them is because they are one of the few companies that meets our state's reporting requirements. The InSync people are unhelpful, and they divert inquiries to offshore agents who are incomprehensible.

Pros

It \*sort of\* complies with state reporting requirements.

Cons

InSync is full of executives, but no one who actually helps customers.There is no automation for common charting -- they build every record individually. So the implementation takes forever.

Reason for choosing Qualifacts Insync

Kipu does not comply with our state's reporting requirements.

Switched from

[Inovalon Provider Cloud](https://www.capterra.com/p/162841/Inovalon-Provider-Cloud/)

Ability Network did not meet the reporting requirements for our state.

Review Source

JS

June S.  
Clinical Director  
Mental Health Care  
Used the software for: Less than 6 months

### "InSync Healthcare Solutions Review"

July 13, 2021

4.0

\[SENSITIVE CONTENT\] was an awesome person to work with throughout the process. He was always willing to answer the many questions that I had while developing this software for our company. He provided input in order to simplify many of the notes which were being developed. I can not say enough positive things about \[SENSITIVE CONTENT\]. I feel that \[SENSITIVE CONTENT\] was always available to answer my questions even if we just had a meeting. He was always willing to have other meetings with just myself if needed to ensure that I was understanding everything which was going on through the implementation process.

Pros

1\. The ability to run individual reports on every staff member, 2. The way it alerts the supervisors which notes they are personally responsible to sign off on. 3, The way the software is developed allows the agency to remain in complaint on all standards.

Cons

1\. The inability to personalize each tab given the individual notes. 2. The number of tabs it takes to complete each note. 3. The insurance verification doesn't always match what is listed in MITS. 4. The length of time it takes for the members who have been now assigned to us to get back with me regarding questions.

Reason for choosing Qualifacts Insync

What appeared to be the ease of the program. The ability to individualize the program specific to our agency.

Switched from

[Kipu](https://www.capterra.com/p/156391/Kipu-EMR/)

InSync was able to provide us with the ability to run different reports the agency needed. It was developed in order to help the agency to remain more complaint with standards for credentialing.

Review Source

AA

Ariel A.  
Executive Director  
Civic & Social Organization  
Used the software for: Less than 6 months

### "New to Insync"

February 24, 2022

4.0

Implementation Specialists are very helpful, on-site trainer was superb, he was very knowledgeable about the system and able to fix issues, input information and customize how we use the service on the spot in most cases

Pros

The ability to customize our workflow and complete a lot of reporting that we use to do manually, and allow our patient communication to have an electronic component.

Cons

We are unable to utilize the eligibility features, some needed workflow processes are not yet available in the system

Alternatives considered

[TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)

Reason for choosing Qualifacts Insync

Insync was the only product that allowed us to fully customize the work flow to allow both programs to work with each other

Switched from

[PIMSY Mental Health EHR](https://www.capterra.com/p/102651/PIMSY-Mental-Health-EHR/)[ICANotes](https://www.capterra.com/p/17102/ICANotes/)

Insync allowed us to house both our PRP program and OMHC program in one system that could accommodate the workflow for both programs.

Review Source

AS

Adam S.  
Director of Operations  
Mental Health Care  
Used the software for: Less than 6 months

### "Review of Our Experience"

October 24, 2022

5.0

It was a fairly rough start because there seemed to be language barrier. Not as in an "English and non-English" way, rather between people who are very familiar with a particular lingo and those who are not. It took a few meetings for our team to begin to grasp what certain words meant in the context of the software implementation. However, once we had more exposure to it and were partnered with\[SENSITIVE CONTENT\] \[SENSITIVE CONTENT\] \[SENSITIVE CONTENT\] things went great, by and large due to his responsiveness. He made the implementation process easy. We were extremely happy to work with him.

Pros

We love how versatile it is. Ninety percent of the time if we would like the software to do something it is already integrated in the system somewhere. We are very much aware the software provides more functionality than we currently need or use.

Cons

There are small changes overall. There are certain functions that are no longer a part of the software, and yet still show up when using the program. The most frustrating thing is having to learn the vocabulary necessary to navigate the search menus. Unless I know what specific term the development team used for a certain item, I may never be able to find it. From a client-care perspective, I wish the way the system handles Couples, Family, and Individual patients was more nuanced.

Review Source

HW

Hannah W.  
Administration  
Individual & Family Services  
Used the software for: Less than 6 months

### "Insync Review from AATPC"

January 30, 2023

5.0

We are hoping with this system processing our claims and overall billing will go much more smoothly. We also like that multiple users can have access to the patient portal account (i.e. caseworkers)

Pros

I really liked that we have the opportunity to make the system what we want for what is best for our organization. There are a lot of steps on the admin side for creating things within the system (i.e. encounters) which makes it hard to remember and do quickly, but with time I'm sure this will get easier. Overall the transition to this new system has been good, but there is still a lot of learning to do.

Cons

Our practice did not like that the clients preferred name couldn't show up as so. I understand for billing purposes we need clients legal name, but it would be nice for their preferred name to come up first when they go into the patient portal or when writing notes.

Switched from

[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/)

Our old system was too clunky to use and we could not customize it as much as we needed to

Review Source

JS

Jennifer S.  
Leader of Operations  
Mental Health Care  
Used the software for: Less than 6 months

### "Moving to new EHR"

October 18, 2021

4.0

Again, the functionality and ability to tailor the system to your organizational needs and processes is top notch. Our implementation specialist, \[SENSITIVE CONTENT\], has to be counted among the best. She was incredibly knowledgeable and patient as we asked TONS of questions and made numerous "tweeks" to the out of the box software to make it our own. She spent hours with us, walked us through so many things in great detail and then created several practice specific videos for us that would help us navigate future changes that needed to be made once we were no longer in the implementation phase.

Pros

InSync is fabulous for functionality and tailoring the software to make it your own to suit your personal/organizational needs. The capabilities at times seem endless. Only 1 month in and still so much to discover!

Cons

We did feel that there was a little bit of misdirection at the very beginning of what InSync was capable of and what that would translate into cost for us.

Reason for choosing Qualifacts Insync

The reporting we can pull from InSync is out of this world. And again, so many capabilities that InSync offers that we could not get from our previous system.

Review Source

JW

Jessica W.  
Owner  
Hospital & Health Care  
Used the software for: Less than 6 months

### "A business that prioritizes integrity."

May 18, 2021

5.0

I had the opportunity to speak with a very personable sales representative who's motive was to inform not to say anything and everything necessary to close the sale. The software itself has all of the functionality needed, and ultimately is the platform that I have been desperately searching for! After I decided to move forward with this product, I then was setup with an implementation specialist who held my hand every step of the way through the setup phase. If something needed to be updated or changed, I would receive an e-mail saying the task was completed before I even had the chance to request assistance. Finding a business that prioritizes integrity while striving to provide the best product is unfortunately very rare. Every step of the way, when I expected to hear "I'm sorry, we can't do that." (even if it would be understandable to hear), I received a "No problem, I'll get that going for you". As a small business owner my to-do list is a never ending whirlwind, and the problem solving and support I received through this process is hands down the best I have ever experienced.

Pros

Overall functionality options, workflows personable and customizable by position not just at a company level, logical admin settings and oversight options, focus on specific operational procedures.

Cons

Haven't found anything yet, but I will circle back around to this when I do.

Reason for choosing Qualifacts Insync

Because we are a co-occurring facility, it has been a challenge to find a platform that offers everything that we need. InSync provides a wide range of options, and provided the customization needed to make the integration of treatment services seamless.

Switched from

[AdvancedMD Billing Services](https://www.capterra.com/p/90208/AdvancedBilling/)[AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/)

Missing required functionality, poor customer service and support, multiple breaches of contract, and overall a horrible experience.

Review Source

ME

Montrice E.  
Billing/Credentialing  
Medical Practice  
Used the software for: Less than 6 months

### "HCO Behavioral Health Services"

December 19, 2022

5.0

Our implementation specialist was AWESOME.

Pros

I loved that everything was customized to fit our Practice.

Cons

Some important documents did not come with/was not already in the program.

Alternatives considered

[athenaOne](https://www.capterra.com/p/98735/athenaOne/)

Reason for choosing Qualifacts Insync

AthenaOne was more custom made for a physician practice. Insyn can be utilized for a physician practice or behavioral health practice.

Review Source

AM

Annie M.  
Asst. Clinical Director/Psychologist  
Mental Health Care  
Used the software for: Less than 6 months

### "Very good EMR system "

February 18, 2022

5.0

Pros

There are so many features I have enjoyed and continue explore and learn how it can help us be more efficient. I like all the options for scheduling that our old system did not have including utilizing the different location rooms, putting comments that are in the appointment on the encounter note, accessing the patient information from the scheduler, and utilizing the watermark to indicate specific kinds of appointments that the clinicians has in their schedule.

Cons

It takes a long time to learn all the functions and and options in the program. The biggest con for me is that there are so many steps to create one thing like an encounter or what each user is able to do or not do and if you miss one step it does not work the way it is supposed to or there is no access and creates more of a problem and takes a very long time to troubleshoot and figure out what you missed.

Reason for choosing Qualifacts Insync

It had the best functions that would work for all our departments.

Switched from

[TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)

We were out growing their functions and ability to do what we needed.

Review Source

DO

Dalene O.  
Office/Billing Manager  
Mental Health Care  
Used the software for: Less than 6 months

### "Great "

October 20, 2021

4.0

Great Implement program. The training is great. The trainers are very patient and great to work with. Overall, the time that is being saved from working with InSync is great, and makes up for the cost of the program.

Pros

It is web based so we can use it any office and at home. Everything we need for the practice is all in one place.

Cons

The wording that is used in the software was a little hard to get used to at first. Takes some time to understand and use all that it offers.

Alternatives considered

[TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/)

Reason for choosing Qualifacts Insync

Just a better software over all for the cost. Theranest charged us way to much even before going live with them.

Switched from

[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/)

Needed better web base, with better customer support. Insync offered more services for what we needed.

Review Source

MB

Maureen B.  
Finance Director  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "New to InSync, have only been live for less than a month."

February 3, 2023

3.0

The overall experience has been good, and again their staff are very accommodating.

Pros

It is much easier to use than the EMR we were using beforehand. The InSync team have been very nice to work with. They are flexible, want to help and problem solve and really seem to care about you being happy with the software.

Cons

The integration with our business workflows. We didn't feel the process that InSync uses for Integration was the best use of time and had a good flow from our end.

Reason for choosing Qualifacts Insync

The demonstration and features we were shown looked like a perfect fit for our practice

Switched from

[ClinicTracker](https://www.capterra.com/p/130373/ClinicTracker-Connect/)

Horrible EMR and customer service. In outpatient mental health there are requirements in completing various documentation pieces in a patients treatment and some of them need to be done within specific time frames. We purchased an additional feature to help our clinicians do this and give them alerts, but it was a disaster and after working with their support team for over a year we gave up. Our clinicians were left to keep track manually, like back when we use to have paper charts. This is just one situation that was very unpleasant...and there are more.

Review Source

MA

Michelle A.  
Practice Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great company!"

August 26, 2022

5.0

Great company to work with, they responded to our needs and concerns quickly! And our Implementation Specialist was the best! Without him, it would not have gone as smoothly as it did.. Thanks \[SENSITIVE CONTENT\]!

Pros

The software is a well thought out platform that includes A LOT of features that make medical practice management, patient record management and billing much more efficient!!

Cons

The implementation process takes time, organization and dedication, but the end product is worth it!

Alternatives considered

[Tebra](https://www.capterra.com/p/129169/Tebra/)

Reason for choosing Qualifacts Insync

InSync is way more customizable than Kareo!

Switched from

[ClinicSource](https://www.capterra.com/p/109730/ClinicSource/)

Our old software was not keeping up with needs for Electronically submitting claims, causing us to have to manually enter/correct claims on insurance company sites. They are falling behind in improvements to their platform.

Review Source

TE

Tamora E.  
Director of Revenue Cycle  
Mental Health Care  
Used the software for: 2+ years

### "Making progress"

September 23, 2021

5.0

This was the first electronic medical records system we had used. It was a big learning curve for staff and there were some nay-sayers. It was hard to get things done. It has been a very pleasant experience returning to them.

Pros

Integration was positive. They are listening and implementing some very important pieces. This is the 2nd time with them, after trying another system for about a month.

Cons

Some of the processes and programming made me feel uncomfortable. It seemed that in the beginning they were too quick to say 'it cannot be done' but that has changed.

Reason for choosing Qualifacts Insync

We thought their Implementation team would be pleasant to work with, and they were. When I expressed concerns about some of our challenges, the had some suggestions.

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