# Page 5 | Qualifacts Insync Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Qualifacts Insync the right Electronic Medical Records solution for you? Explore 391 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/144484/InSync-EMR/reviews

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Qualifacts Insync

4.5 (391)

[View alternatives](https://www.capterra.com/p/144484/InSync-EMR/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 5 - Reviews of Qualifacts Insync

## Showing most helpful reviews

Showing 101-125 of 391 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JA

Jacqueline A.  
Co-Owner  
Mental Health Care  
Used the software for: 2+ years

### "RCM Services"

July 29, 2020

5.0

Pros

This software has definitely improved our workflow processes and has exceeded our expectations regarding the easiness and accuracy of implementation from our previous reports. The product itself is user-friendly but what is most valuable to us is the constant overview and assistance provided by our account manager, \[SENSITIVE CONTENT HIDDEN\]. We are extremely satisfied with her and her team’s support.

Cons

There are constant changes being made to the software program, which can create a learning curve at times, but we understand and are confident these ongoing changes are only implemented to better the products and we all benefit from these changes.

Alternatives considered

[ClinicSource](https://www.capterra.com/p/109730/ClinicSource/)[Practice Director EHR](https://www.capterra.com/p/79132/Practice-Director/)

Reason for choosing Qualifacts Insync

We chose InSync not only because of its competitive price and licensing benefits but also because of all the products it offers on both ends with RCM and EHR.

Review Source

NB

Nora B.  
Operations Coordinator  
Mental Health Care  
Used the software for: Less than 6 months

### "Thorough Implementation Process"

August 19, 2021

5.0

Overall, I am very pleased with the processes we have been through so far.

Pros

I like the special attention and customization to our Agency's specific needs. I also am grateful for the willingness to build enhancements and create forms that would work for us.

Cons

There a couple features that I feel should not be able to override but are not.

Alternatives considered

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

Reason for choosing Qualifacts Insync

Way more feature and customization for our needs.

Switched from

[OfficeEMR](https://www.capterra.com/p/234055/OfficeEMR/)

InSync was far superior and offered much more benefits, better customer service and supported more than one internet browser.

Review Source

BH

Brian H.  
Executive Director  
Medical Practice  
Used the software for: Less than 6 months

### "InSync Implementation Review"

July 2, 2021

5.0

We were looking for a system to fit our unique specialty practice. InSync has provided a solution to a number of problems we were experiencing with our previous EMR, EPIC.

Pros

The ease of use of this system and the great implementation has made our transition as seamless as it could be. Our implementation specialist and training team were knowledgeable and made the system work for us.

Cons

Autoscoring excel documents and transitioning the scores to the care plan. Though the team has worked with us on creative solutions and submitted enhancement requests.

Alternatives considered

[athenaOne](https://www.capterra.com/p/98735/athenaOne/)

Reason for choosing Qualifacts Insync

The ease of use and customization.

Switched from

[Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)

Operational change and needing a system to fit our specialties.

Review Source

TK

Tammy K.  
Assistant Clinical Coordinator  
Mental Health Care  
Used the software for: Less than 6 months

### "Administrator review"

October 11, 2021

5.0

\[SENSITIVE CONTENT\] has been instrumental and patient with the building, execution and follow up with the system. \[SENSITIVE CONTENT\] wanted to ensure that the software meet our needs and has exceeded that expectation. \[SENSITIVE CONTENT\] was courteous, patient and professional during the entire the process. In addition our two trainers that came on-site to train staff were equally knowledgeable, patient and amenable to our staff and we are thankful for the role they played in getting us off the ground.

Pros

The flow of encounters was tailored to our agency workflow. The use of our current documents to make the transition easier for our therapists and the ability to schedule in the system and create to do reminders so items are not forgotten or lost.

Cons

I didn't find any cons with the system as of yet

Reason for choosing Qualifacts Insync

on site training, how fast we could go live and pricing

Switched from

[Bonterra ETO](https://www.capterra.com/p/77278/Bonterra-ETO/)

did not have billing, EMR or insurance checking capabilities. It was a database only and we as an agency had outgrown the options offered.

Review Source

KR

Katie R.  
Patient Care Coordinator  
Hospital & Health Care  
Used the software for: Less than 6 months

### "MB Therapy, Inc. Review (by PCC)"

July 26, 2022

5.0

Our overall experience has been pretty good. Our only issue was that our implementation specialist that we had worked with for weeks was changed (with only a 2-3 day notice) two weeks before implementation. We spent most of our implementation training still trying to get our program built out and honestly feel as if we should have had another 6-8 weeks of weekly calls with our new implementation specialist to get all of the kinks worked out.

Pros

I personally really appreciate that everything we need to run the clinic is all housed within one web-based program.

Cons

It's slow at times and I feel like the scheduler is a little less user-friendly than I would like. I also don't like that there aren't buttons for everything--to find certain things you have to remember what to search in the search bar. It's like hide and seek.

Alternatives considered

[Practice Perfect EMR](https://www.capterra.com/p/122031/PracticePerfect/)

Reason for choosing Qualifacts Insync

We have close friends who use InSync and had previously had bad experiences with Practice Perfect. We also appreciated that InSync is 100% web-based.

Review Source

CK

Celeste K.  
Director - Taxation  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "InSync Software"

March 5, 2021

4.0

Pros

The initial set-up of the software is complex however the implementation team guides time and tasks very efficiently. Once the procedures and processes are solidified the day to day tasks are transferred to Insync RCM and the RCM Department. Our RCM Account Manager works diligently to bill and collect for our services to the point that our collections are at 99% and our days outstanding run around 15 days. The Account Manager understands the importance of clean billing to reduce write-offs and is very responsive when we need guidance. It is a pleasure to work with InSync RCM.

Cons

As an accountant I would like more thoughtful use of the database with focused reports that take into account accrual accounting. The system reports are robust and informational however they are cash basis accounting which require manipulation if your company is accrual accounting based.

Reason for choosing Qualifacts Insync

Ability to customize the patient documentation.

Switched from

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

The software was difficult to use, customer support was minimal, the software did not support secondary billing, nor were the patient statements acceptable.

Review Source

SB

Stefani B.  
Insurance Manager  
Medical Practice  
Used the software for: 1-2 years

### "Account Manager Review "\[SENSITIVE CONTENT\]""

September 3, 2021

4.0

Our account manager \[SENSITIVE CONTENT\] has been nothing short of amazing. Whenever we have a question or issue about a claim, insurance payment, fee schedule, or how to run the correct reports he is right there to help me. Recently I had a huge task to break down our earning per month for 4 doctors. I asked our account manager to help me with this and we set up a working zoom meeting. We spent 2 hours on this zoom meeting pulling all the numbers and organizing them into spreadsheets. I could not ask for a better account manager to help us with all the day to day tasks we have to complete!

Pros

The easiness of post EFT/ERAs. Also posting patient payments is easy.

Cons

All the different reports that can be pulled. Sometimes less is more.

Review Source

JW

Jennifer W.  
Practice owner/ Psychiatric Nurse Practitioner  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Lots of great features, very happy with my purchase"

February 5, 2022

5.0

It has a lot of features that other EHR softwares just don't have. The features are integrated into the software and ultimately make me more efficient with scheduling, charting, prescribing, and billing duties.

Pros

I did a lot of research before choosing an EHR software. InSync had all the features that I was looking for in a software to help make me more efficient in practice. I feel like the price is reasonable considering all the features you get for it. Also, the implementation team was great to work with and very responsive to any issues or requests that I had.

Cons

The more features a software offers, the more complicated it is to learn. I felt pretty overwhelmed in the beginning with everything I needed to learn. But, the training they provided was very helpful and I felt prepared when I started. I am getting faster and faster at navigating the software.

Alternatives considered

[Sevocity](https://www.capterra.com/p/81297/Sevocity-EHR/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/)[Praxis EMR](https://www.capterra.com/p/29328/Praxis-EMR/)

Reason for choosing Qualifacts Insync

I got all the features I was looking for with training and a reasonable price.

Review Source

AM

Anna M.  
CEO  
Mental Health Care  
Used the software for: Less than 6 months

### "REview"

October 10, 2022

4.0

claims from insurance companies are being paid faster and we are able to utilize the functions to verify insurance catching potential problems early.

Pros

Integration and implentation was never going to be easy, but we were assigned a terrible implemntation specialist, Ricky. Once we changed to Ross, it was better. We have been very pleased with his support and it made our experience much better.

Cons

As a more complex practice with many layers of services, the coding does not meet our needs. Even with the help of many team members, our invoices are still incorrect and our payers are not pleased with the changes. Mostly, we need a way to track the invoices with a number specific to that service.

Alternatives considered

[TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Qualifacts Insync

At the time, our salesperson made it seem like it was going to solve all of our problems. It has not.

Switched from

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/)

We needed a way to bring EHR and invoicing under one application for both sides of our business.

Review Source

MD

Melanie D.  
Licensed Social Worker  
Mental Health Care  
Used the software for: 6-12 months

### "Great User Experience!"

December 16, 2022

5.0

A wonderful experience! I worked as a Project Manager for implementation, and Brandon Door was our Clinical Implementation Specialist. He was empowering for us to learn and use the system, provided information in a way that was easy to understand and configure the system, a pleasure to work with, and quick to answer any questions or follow up. We felt lucky we got to work with him!

Pros

Customizable, easy to use, smooth. The knowledge of having a large electronic medical record company working with us and that is always improving is very reassuring.

Cons

Not at this time - we are new to launching the clinical piece of this software and so as time goes on, we can bring any concerns or questions to support as they come up.

Review Source

Muhammad R.  
Medical Doctor  
Hospital & Health Care  
Used the software for: I used a free trial

### "Happy customer"

April 4, 2024

4.0

Pros

Great look, easy to use and wide range of customisation options.

Cons

Unable to download patients entire chart at once and also lack of bulk action when performing tasks.

Review Source

MM

Melissa M.  
CEO  
Mental Health Care  
Used the software for: Less than 6 months

### "Great experience"

March 28, 2022

5.0

The building and launch process has been great. I had a weekly meeting with \[SENSITIVE CONTENT\] that was driven by what we needed as a practice. Everything was individualized for our practice. If there was an area that insync didn't have she took notes to pass on for possible enhancements later on.

Pros

Everything is one space- the EHR is very intuitive when navigating. We were able to reduce platforms and migrate to one platform for our admin team. The training on use and support for the implementation has been a wonderful experience even after launch.

Cons

Google calendar integration- this is difficult to manage with multiple calendars and spaces. My therapists and admin team need to manage two calendars and ensure they are up to date at all times--> this is a little frustrating.

Switched from

[TherapyAppointment](https://www.capterra.com/p/110508/TherapyAppointment/)

Minimal reports, had to use multiple platforms to be successful as a growing buisness.

Review Source

SC

Sylvia C.  
Administrator  
Medical Practice  
Used the software for: Less than 6 months

### "INSYNC made it all possible! THANK YOU InSync!"

October 15, 2015

5.0

Pros

I love that InSync understood from the start that all practices (even within their own specialty) have very specific requirements and needs. Insync personalized the software to accommodate the needs of our practice and also tailored the EMR's work flow to mirror our current work flow pattern. This allowed for a much smoother transition. InSync was our practice's second attempt to transition to an EMR system. Our previous vendor's software was very restrictive and offered very little in the way of personalizing it to meet our needs. It wasn't user friendly and their technical support wasn't very supportive or helpful. Being user friendly is extremely important. Even if an EMR is tailored to your needs, if you can't figure your way through it in a quick, easy manner, you will end up frustrated and unhappy with your EMR choice. InSync's EMR is VERY USER FRIENDLY and is set up in a SENSIBLE MANNER that doesn't get you lost or confused. InSync made our transition from paper to EMR pretty darn easy for such a big, sometimes scary, undertaking. I can't say enough about how much support they offered both technical and personal (needed some emotional hand holding at times!). They went out of their way to make sure we successfully transitioned and they continue to be there for any ongoing support we may need.

Cons

The only thing that I could say here was that I wish I could have extended the 3 day onsite training to 30 days! Uh, but that would be unreasonable I know :-) But in reality, InSync, although not physically present in my office anymore, has always been available to answer my questions, guide me when needed and to help troubleshoot solutions. By "troubleshoot solutions" I don't want to imply there are any "issues" with the software. I haven't found any "issues" as of yet. I happen to have very high expectations of what I was looking to capture from an EMR, and how I could use it to help our practice meet AND score high on ALL clinical measures across the board for P4P, HEDIS and Meaningful Use. So by "troubleshoot" I just meant we worked to make sure this could be achieved. I am happy with the outcome.

Review Source

MJ

Melinda J.  
Operations Manager  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "InSync Team"

October 6, 2021

5.0

The Staff at InSync (\[SENSITIVE CONTENT\] are the primary staff we worked with)have been amazing to work with throughout our implementation & Go Live week. They are top-notch at figuring out the best way to make this system work best for your organization. Our funding/billing is extremely complicated and we have many different requirements. We have successfully navigated this with InSync without any major hiccups.

Pros

This software is easy to navigate around "hover to discover" and our staff learned quickly for day to day use with clinical records/charting and Front Desk staff team with scheduling. We have been able to streamline many processes throughout the agency by implementing this software.

Cons

Nothing yet, but we just went live last week.

Reason for choosing Qualifacts Insync

Ease of use System efficiencies from our previous system

Review Source

SS

Sandy S.  
CFO  
Mental Health Care  
Used the software for: Less than 6 months

### "InSync EHR/PM"

March 11, 2021

4.0

Our overall experience has been positive and InSync certainly delivers on the customer service. The issues we have encountered have been or will be addressed. Our implementation team was outstanding, along with the on-site trainers and support team. We believe that moving to this product will improve our service delivery and we will be more connected as a team while providing better patient experiences.

Pros

The dashboard and the multitude of integrated features were the selling points for our agency. As we implemented the software, we came to understand how each of the features worked in making a complete medical record for the patient. It's easy to find all the basic information that a provider needs in one place. Navigation is simple and the software is packed with numerous ways to find information. The Practice Management module is also powerful with its rule engine, and with the new business rules, it will make billing even more efficient.

Cons

Our agency has run into numerous issues after implementing the software. Some are just nuisances, others have caused larger problems such as the inability to bill notes. We have not been impressed with the eMAR module as it seems to have too many problems/"bugs". We also find the bed board to be lacking in functionality. For PM, it seems to be taking longer than expected to work out details to get billing moving.

Review Source

RS

Rich S.  
Executive Director  
Mental Health Care  
Used the software for: Less than 6 months

### "InSync staff know how to get organizations up and running"

December 14, 2022

5.0

Our experience with every staff person has been exceptional! \[SENSITIVE CONTENT\] (our trainer) did an absolutely great job getting us on board. They know how to operate as a team while everyone focuses on his/her own individual job.

Pros

There are many report and system operation options and the software is inherently customizable.

Cons

There will always be some aspects that you want to be more customizable that simply are not.

Reason for choosing Qualifacts Insync

Recommendation by trusted professional.Trust in the InSync demo.

Switched from

[Zoobook EHR](https://www.capterra.com/p/185982/Zoobook-EHR/)

Because they could not deliver on what they promised. We were 2 years deep into the process and we were not going to be able to use it effectively for billing. All issues end up in a queue and they are not resolved in a timely manner. Simply put....it is a horrible product!

Review Source

SS

Stacey S.  
Owner and Clinical Director  
Hospital & Health Care  
Used the software for: Less than 6 months

### "South Shore Therapies"

August 25, 2022

4.0

\[SENSITIVE CONTENT\]and \[SENSITIVE CONTENT\] were the 2 implementation specialists I worked with and they were both amazing. \[SENSITIVE CONTENT\] has such an extensive knowledge of how the system works and was able to implement much of our practice model into this EMR. He actively problem solved with us and designed a product that aligned with and enhanced what we were used to. \[SENSITIVE CONTENT\] was on site at the beginning and during superuser and go live week. \[SENSITIVE CONTENT\]can multi-task like a pro, was very personable and attentive to our questions. He also played a major role in mentoring the trainers in our other 2 clinics who had much less experience than him.

Pros

Being able to build and modify our own forms Once learned it has decreased documentation time for most. How the global schedule works

Cons

We have ongoing difficulties with the care plan reviews that impact our productivity. We do not like the To Do system at all compared to our last EMR

Switched from

[Harris CareTracker](https://www.capterra.com/p/209168/Harris-CareTracker/)

To integrate our documentation, scheduling and billing into one system. Patient portal

Review Source

JO

Jacqueline O.  
Assistant Director  
Mental Health Care  
Used the software for: Less than 6 months

### "Insync; RCM and overall experience."

February 12, 2021

5.0

Overall, InSync is user friendly and has various features that will be beneficial to our practice. The implementation process itself has been great mostly because of the individuals that have been working diligently to ensure our success. I would like to acknowledge \[SENSITIVE CONTENT HIDDEN\] with the RCM team. From the very first moment I met \[SENSITIVE CONTENT HIDDEN\], I knew that we were in good hands. She is solution-focused, results driven and has excellent interpersonal skills. \[SENSITIVE CONTENT HIDDEN\] is extremely knowledgeable yet compassionate with her approach. She welcomes all questions and has consistently made our practice feel like a priority. It is a breath of fresh air to work with someone that not only understands their role, but can also validate, empower, and offer solutions to enhance process flows. We are extremely grateful to have her as a part of our team!

Pros

The dashboard, shortcuts and reporting are some of our best features in InSync. We also like that the system is customizable and we have been able to enhance some of our documentation. The implementation team has great to work with and has been easily accessible for questions unlike our previous provider.

Cons

The calendar feature in InSync is our least favorite function. We also hope that one day InSync will have it's own app so that therapists can easily access their clients for the day.

Reason for choosing Qualifacts Insync

N/A

Switched from

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

Simple Practice was not able to offer us reporting and functionalities that were needed to grow as a practice.

Review Source

SJ

Shauna J.  
Owner/Operator  
Mental Health Care  
Used the software for: Less than 6 months

### "Great product for a mid- to large-size clinic! "

May 1, 2023

5.0

The time saved in charting (we came from paper charts), billing, and appointment reminders is a game changer!

Pros

I love how we were able to customize absolutely everything! Some things are a bit taxing to set up, but the start-up team was there every step along the way and the final product is just what we needed. Special shout-out to \[sensitive content hidden\] . - he's the best!

Cons

The care plan (i.e., smart goals) isn't the best, but it works for what we need.

Reason for choosing Qualifacts Insync

We were very hesitant to switch from paper to EMR and took our time (almost 2 years) piloting different systems before choosing InSync. It is a bit pricey and maybe not the best for a small practice, but we LOVE it for our 20ish-clinician practice.

Review Source

VM

Vanessa M.  
Improvement and Growth Manager  
Mental Health Care  
Used the software for: Less than 6 months

### "Great EHR"

December 22, 2022

5.0

Pros

Insync has the ability to tailor features I didn't think possible. During implementation, address EVERYTHING and see what can be tweaked. It's a great system with great capabilities to allow users to be efficient at their jobs rather than worrying about pushing papers.

Cons

Insync is a very robust system. There's a lot to look at and taking the time to figure it all out is extremely important. Although the search bar is helpful, you need to know what key words to put in it in order to get what you are looking for.

Switched from

[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/)

Looking for something that had a better billing interface and something that we didn't have to pay a la carte for.

Review Source

IH

Ian H.  
CEO  
Mental Health Care  
Used the software for: Less than 6 months

### "InSync Healthcare Review "

August 4, 2022

5.0

Pros

We like the versatility of the software and how it is multi-functional and able to address many of the needs of our practice from billing, scheduling, documentation, to auditing (just to name a few). The set-up team was great to work with and our implementation specialist really took the time to understand our program and make sure our needs were met.

Cons

There is a learning curve with the number of functions the software is able to perform, and it can be difficult to navigate initially but with a good implementation team this was easily overcome. New users need to be committed to implementing the software and taking the time to learn how to use it. There have not really been any cons to date.

Alternatives considered

[Qualifacts Credible](https://www.capterra.com/p/267146/Credible/)

Reason for choosing Qualifacts Insync

What the software is able to provide for the price.

Review Source

PS

Patricia S.  
Owner  
Mental Health Care  
Used the software for: Less than 6 months

### "Great software"

August 14, 2020

5.0

Sales and training staff have been very professional and helpful. Our trainer, \[SENSITIVE CONTENT HIDDEN\], was very professional, congenial, and always very patient with our questions. He is a real asset to InSync and always willing to answer questions, often after hours.

Pros

The software is easy to use and learn. It's very versatile and has more features than others we have used that make our work easier and more efficient. The software is integrated with the billing portion which saves us time. Errors are fixable before sending to billing.

Cons

We are very new to using the software and so far I can't see any problems or issues that I would change. After using it for a while, there may be some suggestions but the program is so complete that simple customizations make everything fit our needs so far.

Reason for choosing Qualifacts Insync

InSync is more versatile and more customizable than the others she looked at.

Switched from

[TheraManager DocuTrac](https://www.capterra.com/p/64369/TheraManager-DocuTrac/)

We have several problems with their software. Their support staff was always good to help us but because the software program and the billing program were two separate programs, it was time consuming to do much of the billing. There were other problems such as not being able to correct CPT codes after signed and things would go to billing that were impossible for the biller to notice.

Review Source

SF

Steve F.  
Director  
Mental Health Care  
Used the software for: Less than 6 months

### "InSync has been a huge upgrade for us!"

December 22, 2022

5.0

Overall, the InSync team has been great though! The sales force was not pressuring, very patient with our many questions and multiple demos! The implimentation team was amazing and we always had access to them through the process to launch right on time according to our needs. And also, the trainer Adelia was the absolute best - amazing in training our staff who are at many different levels of tech savey ness!

Pros

We found InSync at a trade show we were at and they checked in with us patiently for the next year until we were ready to shop. We interviewed and demo'ed a couple dozen programs and InSync was the one that appeared to meet all of our needs as an Outpatient Mental Health clinic, was close to the price of the others, and per the reviews had the best support services. We purchased in July 2022, programmed and set up til Nov and launched then. We have been live on InSync for only a couple months but so far we like it alot!

Cons

We were really disappointed to be promised a two way text service that was thought to be coming soon and then was not available. Communication was limited in this area and really let us hanging by the time we launched because we rely on this heavily for communication with our clients.

Review Source

ST

Sherris T.  
Human Resources Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Customer Service is King!"

May 10, 2022

5.0

Overall experience has been great, especially implementation specialists (\[SENSITIVE CONTENT\])!!! \[SENSITIVE CONTENT\] worked phenomenally well as a team (representing InSync) and with our staff during the onsite implementation phase of this endeavor. It is important to note their professionalism, product knowledge, skill level, patience and delivery. They were very accommodating and exceptionally easy to engage. They are at least two of several key contributors and champions for InSync who our company had the pleasure to work with while acclimating to the new system. Again, while the entire InSync team was terrific, please note a special commendation for \[SENSITIVE CONTENT\]! Finally, my personal interaction and other staff experiences with the InSync customer support/help desk has been outstanding! Presently, the majority of our users have been pleased with the transition and new product. The grand hiccup is change and learning something new!

Pros

Some of the best software features includes easy navigation and billing features.

Cons

Challenges with learning something new!

Reason for choosing Qualifacts Insync

I was not the final decisionmaker, however system features and the capability to enhance system and build around company needs is one of many reasons InSync was selected over alternative products.

Review Source

AA

Al A.  
Executive Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "The Best"

March 3, 2023

5.0

It was a very positive experience. I feel like a pro when I explain the workaround to my staff.

Pros

The responsiveness of the implementation team was amazing. No question went unanswered. The software itself is so adaptable and customizable.

Cons

The system can be made to run a little faster. But to be honest, the speed has improved from when we started implementation.

Alternatives considered

[Zoobook EHR](https://www.capterra.com/p/185982/Zoobook-EHR/)

Review Source

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