# Page 8 | Qualifacts Insync Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is Qualifacts Insync the right Electronic Medical Records solution for you? Explore 391 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/144484/InSync-EMR/reviews

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Qualifacts Insync

4.5 (391)

[View alternatives](https://www.capterra.com/p/144484/InSync-EMR/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 8 - Reviews of Qualifacts Insync

## Showing most helpful reviews

Showing 176-200 of 391 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JB

Joshua B.  
Chief Development Officer  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Review of inSync"

October 11, 2019

5.0

Since we began looking for a new system, I have been impressed with inSync. Since we signed an agreement with them to use their system, their implementation has been fantastic. They have been responsive to our needs, adapting to our workflows, and their training to our staff has been excellent.

Pros

Support, Implementation Team, Customization of workflows, Ease of use, Compliance of the systems, Speed of the system, Updates

Cons

We have not discovered anything we do not like about the software.

Alternatives considered

[TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/)[Tebra](https://www.capterra.com/p/129169/Tebra/)[AZZLY Rize](https://www.capterra.com/p/147005/AZZLY/)[Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/)

Reason for choosing Qualifacts Insync

They listened to our needs and adapted to our workflows. Since implementation, they have only solidified our decision to join them. The implementation team has been a pleasure to work with.

Switched from

[athenaOne](https://www.capterra.com/p/98735/athenaOne/)

We have only switched out our Mental Health Department to inSync, as athena is not built for Mental Health.

Review Source

LJ

Liz J.  
Billing Specialist  
Mental Health Care  
Used the software for: Less than 6 months

### "Insync is An Efficient Program for Any Business"

July 13, 2021

4.0

I enjoyed the implementation process. Having someone to train with us really helped us understand our specific rolls in Insync. It is so easy to use, miles better than our old system! Thanks, Insync!

Pros

I enjoyed the ease of use when it comes to billing and claims. It is so fast to rebill claims and makes it convenient for scrolling through submitted claims.

Cons

Real-time eligibility was slow at some points, but most of the time it was working fine. We are still experiencing a few billing issues that may have to do with claims processing.

Review Source

TG

Tabatha G.  
Sr. VP of Outpatient Operations  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great Software for Outpatient! "

April 11, 2023

5.0

Productivity tracking has been a real time saver!

Pros

Reporting, outcome tracking, billing ease

Cons

Text messaging reminders cannot be location specific.

Reason for choosing Qualifacts Insync

Billing, Reporting, Customizable templates

Review Source

DG

Desiree G.  
Clinical Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Pps"

October 20, 2022

4.0

Overall experience is good since it has allowed me and the practice to integrate our departments and create a better workflow.

Pros

What we like most about InSync is that we have been able to implement new workflows and automate procedures. Additionally, we are very happy with our Implementation Specialist (\[SENSITIVE CONTENT\]). She has worked for hand in hand and has been able to guide us through. She is very flexible and works fast with all the questions and requirements we make her.

Cons

The least things that I like about the software are not having an app, how slow the program runs, and not being able to add certain functionality to the charting elements (not explained here because they are a lot), encountering difficulties with one of the most important workflows of the practice (Billing), not able to have instructions, assessment, and other in Spanish, among others.

Review Source

BH

Bob H.  
CFO  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Insync EHR"

May 24, 2021

5.0

We have been able to move to a process that utilizes less paper, along with time savings by having all pieces of our processes under one system. Moving to this system has also allowed us better tracking of responsibilities within the system. Our implementation specialist(s) / team at Insync was great to work with and tried to make sure we had the necessary information to make informed decisions when designing the system. They allowed us to make the system what we wanted versus telling us how we needed to have the system. There training with our staff was also great. They took the time to tailor the training to making sure our staff understood how the new system worked and the importance of following the correct steps.

Pros

We were able to build and design the system to fit our processes ourselves but had the support of the Insync Implementation Team to guide us along the way. The system also had predefined templates for us to use if we needed to.

Cons

It was difficult at times to understand how things linked together within the different modules of the system. The reporting features are not as easy to customize on our own. After the implementation phase of the process, the timeliness of addressing questions or concerns is not as timely as we experienced during implementation.

Review Source

JH

Jeanne H.  
Owner  
Financial Services  
Used the software for: 1-2 years

### "Insync has been an amazing company to partner with for many reasons."

August 28, 2018

4.0

Pros

InSync's customer service team is always very responsive and able to answer questions or direct us to the right person. The sales team is always available to speak with myself and or a new provider joining InSync regarding any questions or concerns. We find ourselves working with a particular support representative that knows our business very well. He is able to handle our problems promptly and efficiently. Our providers have needed to work with Insync pertaining to the scheduler and EMR and they have had a good experience.

Cons

While there are many positive features one of the problem areas lately has been the system going down which not only effects our billing capabilities but our providers access to schedulers and EMR. One other problem is that InSync does not support all specialties at this time.

Review Source

SF

Susan F.  
Office manager  
Medical Practice  
Used the software for: 2+ years

### "RCM Client"

July 29, 2020

5.0

Our account manager \[SENSITIVE CONTENT HIDDEN\] has been a pleasure to work with. \[SENSITIVE CONTENT HIDDEN\] has been receptive to our needs. She is very knowledgeable and professional.

Pros

I like the cloud based software. It is easy to use.

Cons

We still have some issues with billing. We are unable to generate a family bill.

Review Source

JT

Jana T.  
Operations Manager  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "New User"

February 1, 2022

5.0

It has been good so far. Everyone has been helpful and gone out of their way to make sure we have what we need to succeed. My one complaint is that it can sometimes be hard to get a hold of my Client Success manager. I need to call and follow up regularly.

Pros

The ability to customize almost every element of the platform. As a non-profit with a lot of unique qualifiers, we have to have some specific reports, templates, and documentation. InSync allows us to modify and create any report and form they have available.

Cons

You have to dig for things sometimes. It can be hard to find what you are looking for without someone who is experienced with the system. Also, I wish there was calendar integration with our Outlook or Google calendars.

Alternatives considered

[NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[CentralReach](https://www.capterra.com/p/140743/CentralReach/)

Reason for choosing Qualifacts Insync

The ability to customize reports, the simplicity of documentation, and the accessibility of the Patient Portal.

Review Source

EE

Elyse E.  
owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Extremely adaptable with extensive training"

November 25, 2021

5.0

Extremely knowledgeable with extensive training

Pros

The adaptability and my training that was given to me by my implementation specialist. I loved how he customized everything for how our workflow, on a daily basis will run. I love how you can customize everything.

Cons

There was nothing about this software so far that I was dissatisfied with.

Review Source

HF

Hildee F.  
CFO  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Great Decision"

October 26, 2022

5.0

Great experience.

Pros

easy to use and to implement. InSync team listened to our needs and help us to design a system that works for us.

Cons

i don't have any dislikes. It is very different from our previous system (in a good way) and it is taking some time to learn and adjust our work flows.

Reason for choosing Qualifacts Insync

Gave us all the functionality we needed at a price we could afford. And, it will grow with us. We've already deployed InSync to additional areas in the company.

Review Source

aS

anne S.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Insync"

February 23, 2021

5.0

I've been impressed with the quick response time to questions or problems I run across within the system. The implementation team was top-notch \[SENSITIVE CONTENT HIDDEN\]

Pros

Insync has multiple features not found in other products. The patient portal has been very helpful in communicating with patients, allowing them to schedule their appointments and sign releases.

Cons

Difficult at first to navigate. Fortunately, the support team replied promptly to every problem I ran across or question I had. For someone that is electronically inclined, I'm sure this product can do far more then what I am currently using it for.

Alternatives considered

[Tebra](https://www.capterra.com/p/129169/Tebra/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/)

Reason for choosing Qualifacts Insync

Insync was recommended by another business owner. Price was more reasonable then most of the products I reviewed.

Review Source

DB

Daniel B.  
Director of Business Development  
Mental Health Care  
Used the software for: 6-12 months

### "Excellent Collaboration with InSync Product Development Team"

July 22, 2021

5.0

Pros

Jesher Mohan, has been pivotal in helping to customize and fine tune the use of InSync for our growing counseling group practice. He understands what our needs are, is prompt, is professional and communicates well. He was easily accessible and was flexible in his scheduling with us. Lastly, he did tremendous work being the liaison between us and the product team in helping to adapt InSync to be a useable EHR product for the Visually Impaired. Amazing work, nicely done!

Cons

I bit overwhelming at first, but the overall software is robust and efficient.

Review Source

CG

Carol G.  
Information and Environmental Systems Manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "EHR Fills our need for secure medical records"

July 20, 2021

5.0

InSync has been wonderful with walking us through each step in the process and working with us to implement every request we have made. The trainer was was very personable, knowledgeable and made sure all of our questions were answered before moving on to the next aspect of the training. Transitioning from paper medical record charts to the EHR has been seamless and although we have just begun to bill through the system it appears to be everything we need all in one system.

Pros

The EHR is easy to use. It has a good flow to it and contains everything we need to securely maintain our Medical Records.

Cons

We are new to using the EHR but haven't as of yet discovered any Cons to the software.

Review Source

CP

Constance P.  
Owner  
Mental Health Care  
Used the software for: Less than 6 months

### "InSync has it all"

January 14, 2022

5.0

I enjoyed working with highly professional and knowledgeable staff. Everyone was very responsive to questions and willing to assist.

Pros

The customization, scheduling features and reports

Cons

Nothing at this time as I am a new user and other than practice, have not used it for actual clients yet.

Alternatives considered

[ICANotes](https://www.capterra.com/p/17102/ICANotes/)

Reason for choosing Qualifacts Insync

Some EMR systems charge a percentage of the billing to bill through their portal

Review Source

ME

Myron E.  
Billing Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "The Support Staff MAKE the product successful!"

March 20, 2020

5.0

Our prior EMR sunsetted, and InSync appears to be far superior. Wish we used it for the past years instead of our prior softwares. Special KUDOS to our InSync Support Staff \[SENSITIVE CONTENT HIDDEN\], who worked tirelessly, respectfully and joyfully to resolve any issues that arose - always beneficially for resolution timing and success! Also shouts out to Expert \[SENSITIVE CONTENT HIDDEN\] and our wonderful on-site Trainer \[SENSITIVE CONTENT HIDDEN\]! ALL highly recommended, and then some!

Pros

I like that we can control the customization for almost everything

Cons

We have a more complex setup than most, but we worked through the challenges together

Reason for choosing Qualifacts Insync

InSync addressed our needs better than Credible, and had superior support options compared to Kareo.

Review Source

MC

Melissa C.  
Office Manager  
Mental Health Care  
Used the software for: Less than 6 months

### "Switching Softwares"

April 21, 2021

5.0

From the very start everyone has been very helpful and friendly. From the sales rep down to the customer service. Everyone has been great. Our implementation specialist, \[SENSITIVE CONTENT HIDDEN\], was most impressive. He was quick to answer any questions we had within the same day most times, if not by the next day. Always willing to have a quick phone call or zoom meeting to help walk us through any issues as well.

Pros

I really appreciate all of the built-in capabilities like Eligibility checks and viewing rejections with easy ways to correct and resubmit billing.

Cons

There are a lot of tedious steps to create one item, but I understand why. For example when adding a CPT code, it needs to be added in several locations before it can function properly.

Switched from

[Therasoft Online](https://www.capterra.com/p/86193/Therasoft-Online/)

While their software is very simple and easy to use, it was not growing with the way we were growing as a practice. It became more difficult to use as we gained more staff and patients.

Review Source

SS

Sherri S.  
Director Billing and Coding  
Hospital & Health Care  
Used the software for: 2+ years

### "Billing transition"

March 7, 2022

4.0

A great experience

Pros

Schedule is easy to use, once you learn the claim input it becomes user friendly

Cons

Too many places to find what your looking for and more reports needed

Reason for choosing Qualifacts Insync

Not applicable

Review Source

BB

Bert B.  
President  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Excellent Behavioral Health Software Package"

February 9, 2022

5.0

After using several other software packages, InSync is the most robust and intuitive.

Pros

Complete ability to customize without exorbitant cost. Ability to capture client signatures remotely. Built in treatment plans with drop down menu choices to populate fields.

Cons

Extensive video training prior to first use.

Reason for choosing Qualifacts Insync

ZooBook wanted $20,000 to do a lab integration. Simple Practice was too simple not enough features. ICANotes seems to be for larger facilities and had features we'd never use, was tricky to navigate and doesn't capture signatures. Best Notes was OK but not as streamlined as InSynch and less useful features.

Switched from

[ICANotes](https://www.capterra.com/p/17102/ICANotes/)[Zoobook EHR](https://www.capterra.com/p/185982/Zoobook-EHR/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[BestNotes](https://www.capterra.com/p/73807/BestNotes/)

No other program has the features and customization that InSync does.

Review Source

AK

Adnan K.  
MD  
Medical Practice  
Used the software for: Less than 6 months

### "MD"

April 24, 2019

5.0

Absolutely outstanding. All the way from the multiple free demos, to the sales team, to the implementation specialist, to the on-site live training - they have thought of everything. Most importantly, they never left us hanging. They were always available and highly responsive to our multiple requests. I needed several tutorial sessions to get me up to speed, but I can't say enough that the pay off is downright phenomenal. And that's with InSync "designing from scratch" our request for custom progress notes, history/physical notes, etc. If we had used the "standard notes", I'm sure it would have been even easier.

Pros

It has everything you can ever think of. Definitely designed for the mature user as there is quite a learning curve. Once you overcome the initial hurdle, it is worth every ounce of sweat you poured in while learning to navigate through the product. You will NOT be disappointed.

Cons

I cannot think of anything. There is quite a learning curve because the product is exquisitely dense and full of things, shortcuts, tricks, etc. Again, once you overcome the initial hurdle, you will be navigating through the program like a pro and your clinic flow will improve significantly.

Review Source

BJ

Bonnie J.  
MIS Director  
Hospital & Health Care  
Used the software for: Less than 6 months

### "NEIBH Experience"

October 5, 2020

5.0

InSync has been very responsive to try to get everything functioning as we need.

Pros

InSync is very intuitive, and offers great features, such as patient portal. We send our intake documentation to the portal, clients will complete their forms, and if they come back for another episode of care, their intake documentation is there for them to update, they don't have to recreate it all. The client can also see their balance and appointments from their portal. We looked at several E.H.R's and InSync was ahead of the others, and is continually changing to adapt to customer needs, which I appreciate. They add features according to industry desires, and it's not just a canned program.

Cons

We would like to parse out some of the intake documentation, such as releases to go to a unique folder, and right now, all intake documentation goes to one folder.

Reason for choosing Qualifacts Insync

It was ahead of other top industry products.

Review Source

AA

Asia A.  
CEO  
Management Consulting  
Used the software for: 6-12 months

### "Excellent software!"

November 23, 2021

5.0

This is one of the better softwares we’ve used for medical billing and I recommend it!

Pros

We use InSync everyday for our medical billing needs. It has all the features we need to effectively bill medical claims. We really find the built in claim scrubbers helpful and important.

Cons

There are no features that my team or I dislike about InSync.

Review Source

JS

James S.  
Owner/Psychotherapsit  
Mental Health Care  
Used the software for: 1-2 years

### "Overhyped"

April 3, 2020

3.0

It is better than other platforms I have used, but it is far from the best and is too expensive and underdelivers on its hype and promise.

Pros

It certainly is an inclusive EHR system. It has a calendar, it has secure messaging, and it is supposed to have a client portal.

Cons

This software was overhyped. Someone stayed for a week with the organization that contracted me and changed to this platform, so that they could teach staff about it and answer any questions. Made it out to be very customizable and intuitive, as well as integrated on multiple levels. First, it’s expensive. The telehealth option is $0.04/minute, which at a full therapy caseload would be something like $100+/month. The client portal has not been set up in a year and a half... It was promised within weeks. There is no app support and the mobile browser option are not great. When I have contacted customer support, I typically did not get a response.

Review Source

RM

Rachella M.  
Clinical Director  
Mental Health Care  
Used the software for: Less than 6 months

### "Excellent product and Superb Support/Training"

October 19, 2021

5.0

Our implementation support guide, \[SENSITIVE CONTENT\], is PHENOMENAL. We can't say enough good things about her and the team at InSync.

Pros

We really appreciate how customizable this program is and the ability to not have to compromise on functionality and workflow because of limitations within the EHR program we are using.

Cons

There are no cons that come to mind. It's a great system.

Review Source

BW

Becky W.  
Practice Manager  
Mental Health Care  
Used the software for: Less than 6 months

### "New to Insync"

August 26, 2022

5.0

So far everyone we have dealt with at InSync has been very friendly and very patient

Pros

This software is very customizable, which was one of the things that convinced us to go with InSync. There are so many features that you can take advantage of, but you can also easily streamline things to make use easier. There are also lots of videos that help you learn how to navigate all of the features.

Cons

Because InSync has so many great features it can feel a little daunting when trying to learn how to navigate the system.

Alternatives considered

[TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[CounSol.com](https://www.capterra.com/p/124769/CounSol-com/)

Reason for choosing Qualifacts Insync

InSync was more customizable and worked for the needs of all of our providers, from therapy to forensic work.

Review Source

JN

Julie N.  
Program Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Your implementation team has been amazing!"

February 22, 2022

5.0

Our overall experience has been great, the implementation team has been very professional and timely in resolving any issues we have had.

Pros

We are still getting used to it so I can answer that at the moment.

Cons

It might be a little too medical for us but those issues have been resolved.

Alternatives considered

[Kipu](https://www.capterra.com/p/156391/Kipu-EMR/)[BestNotes](https://www.capterra.com/p/73807/BestNotes/)

Reason for choosing Qualifacts Insync

\[SENSITIVE CONTENT\] was very patient and persistent.

Review Source

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