Who Uses This Software?

SMBs that need phone support /sales


Average Ratings

88 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $30.00/year
  • Pricing Details
    $30/month for Premium $50/month for Entreprise
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Aircall
  • aircall.io
  • Founded 2014
  • France

About Aircall

Aircall helps businesses be more productive on customer support or sales engagement with an easy-to-use and powerful call-center-software, ideally made for teams of 10 or more. Instantly pick a number you need to do business and start calling! It integrates with your Helpdesk and CRM to show information about the caller, delivers deep analytics and helps teams share and collaborate on calls, allowing agents and manager to make data driven decisions. Start your free trial today!


Aircall Features

  • Call Parking
  • Call Recording
  • Contact Management
  • Encryption
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement

Aircall Reviews Recently Reviewed!

Basic and Good phone calling App

Nov 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
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Pros: The app is basic and good for what you want it to do. It is very easy to use and effective. Setting it up is super easy and effective. The Mobile App is very easy to use and effective as well.

Cons: The only thing that could be improved is that sometimes the phone app sometimes logs off without you knowing about it and that means that you might miss a call if you are not around your PC.

Easy and Intuitive

Nov 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The dedicated account manager, the ease of integration with other platform, the scalability, the ease of team management and configuration, the ongoing improvement of features. Keep up the good work guys !

Cons: Not really a con, but would love to be able to set-up IVR based on caller ID. Hopefully this feature will be added soon :)

Good internet based app

Nov 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Allows you to call from your computer, you can handle your calls using a regular headset. Also you can sync your agenda and contacts as well

Good

Nov 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I Like The Quality of The Call , and the air call Support Team is Supports immediately If We raise a ticket

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Great Value for Price

Nov 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to set up, the pricing is way better than most VoiP providers, and the user interface is easy to use. The soft phones work really well and the call quality is as good as it was on our desk phones. They handled all of the number porting and even set up the user profiles for me. No outages to date.

Cons: The support is a little slow to respond, but any issues that I've had since using them haven't been seriously urgent.

Overall: Great price for the value of the software. Easy IVR process and my agents all trained on it to the point of proficiency in less than 1 hour.

Increased Productivity

Oct 19, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: Our customer support team is spread out across the country. Aircall allows us to stay connected and take care of our customers the way we like. We use Aircall as our primary phone and love the routing features to direct the right customers to the right support.

I use Aircall at work and I won't be going back to other products. It's cheap, simple to implement and great results.

Oct 18, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to share recordings of calls and listen to playbacks. If you have the Chrome widget installed, it makes it easy to call people there and then, without clicking in and out of pages.

Cons: There is no warning when the net connection is bad and this can result in poor quality calls being made. As I work in sales, I always need a clear line to help build trust.

Top - Very Easy to Use

Sep 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We use it as our regular phone and give the number to our customers and suppliers. It is easy to use and to manage. We had a great experience with the mac os app. The customer service is great, they answer to the phone quicly and help us when needed

Useful tool

Aug 31, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It's an easy tool to use because it finds easily the calling codes and establishes phone connections fast.

Cons: Sometimes calls experience trouble in the establishment and the tool is down and can't be used, otherwise all good :)

Aircall helps us communicate with our clients from small European markets

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love that we have the option to work with small markets like the Baltics and Central European clients. Aircall enables us to have numbers in all of those countries. Setting up Aircall was a breeze, the support has been there for us to make sure that all of our setup is enabling the best use case. It was easy to teach employees to use this app and make it a part of our daily routine.

Cons: The con of Aircall for us is that I have to manually download contacts from Intercom to upload them to the contact list in Aircall.

Contacting clients all over the world

Aug 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Easy to utilize when handling clients foreign and domestic. Voicemail service is easily accessible. The clarity during my conversations has been flawless.

Cons: The main difficultly I experience is when I'm not in Wi-Fi zones. The app uses alot of data. So I try to utilize this app when on Wi-Fi or connected directly to the internet.

Aircall is cool!

Aug 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: Aircall has been a great app! Its easy to use, and does exactly what you need it to do! ITs nothing too fancy, but delivers on clear/quality calls!

Cons: Not a lot of cons about this particular app. Its very simple, and easy to use. Which is great! But it doesn't offer any other features.

Value customer feedback

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: - Value customer feedback - Continue to improve features and quality - We receive free headset across global customer service team - Recording is Perfect tool to monitor agents quality - Reporting tool is too cool : informative, nice graphic

Cons: - Doesn't show phone numbers from Mainland China (A crazy and huge market for us to support and also where the main income from), instead we just received as Anonymous call. Call back is impossible.

If you like a tons of bugs, features randomly removed, and terrible customer service that costs you money, go for it.

Aug 02, 2017
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: Aircall used to be a solid product with fair pricing and good support. I don't know what's changed in side their company, but something has gone wrong and now their product and customer service are suffering.

Pros: They have dedicated apps for all the major devices (iOS, Mac, Windows, etc). They have a good website that's easy to find what you're looking for.

Cons: I have to begin with the fact that their customer service is horrible and screwed me out of so much money after they changed the product without warning. I was on their enterprise plan and paid for the entire year upfront for all my users and lines. 6 phone lines, 4 users. I was supposed to get an account executive, but was never assigned one until 7 months later when I had a major issue happen and asked where my rep was. She had just been hired maybe 2 weeks prior, she said. Halfway through July 2017, the engineers accounted a bug in a feature we depended on. They issued a 'bug fix' by removing the entire feature without warning! Without this feature, we couldn't use the Aircall service. I had several phone calls with them and maybe a dozen back and forth emails, but Aircall wouldn't add the feature back. I politely asked for a refund for the remaining 5 months of service and they flat out refused, even though the product I paid for had changed, I didn't sign a contract, and there was nothing in their TOS about it. Now, I've paid for 5 months of service I'm never going to be able to use because Aircall removed the function we needed. This is AFTER I'd written glowing reviews on various ecommerce platforms, told other entrepreneurs to get it, and again, paid for an entire year. Outside of that, the software always seemed to be loaded with bugs. They do not add features very often, including some that are needed badly. You also can't put customers hold hold when you dial them - only when they dial into you! I would strongly suggest skipping Aircall and trying out something like Dialpad or Talkdesk.

We love this company

Jun 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Their phone system is very easy to set up and use. We were up and running in less than a day. In addition, the phone app makes it even easier to connect with customers while out of the office- no being tied to a traditional office phone system. It has ultimately made us a better company for our customers, allowing them to reach us wherever we may be in the world.

Cons: There have been a lot of updates recently- can get annoying when constantly restarting and updating the app. However, as a tech company ourselves, we understand the need to fix things and push them out to customers.

Great app

Jun 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I use Aircall every day and it's very easy to use. Call quality is good. Very easy to use app for both my Mac and iPhone. Easy to import contacts via CSV. Love the office hour options to automatically make calls go straight to voicemail. Love that you can call right out of the mobile app so I don't have to use my cell number when I'm not at my computer. Great solution for companies that don't want to spend money on a phone service and hardware.

Cons: Wish there was a direct Salesforce integration so that all my "attempting to contact" and "active" are in my contacts. Often times they aren't up-to-date (due to me not pulling a CSV more than once a quarter) so I'm never sure if it's an Aircall coming in through the mobile app or if it's just a random number.

Very convenient for multi-employee use of the customer service hotline.

Jun 12, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Tailored to be interfaced with other apps in order to synchronize address books, tags and comments for example

Cons: The audio quality can be unreliable when wifi connection slows down and the desktop app needs to be launched before plugging-in the headset in order for it to work properly.

Easy to use

May 02, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We are using Aircall as a classic phone. We received call from our partner and customer and they always tell us the sound is pretty good. The app is reactive :)

Cons: There is a big problem when I'm connected at the same time on my laptop and on my phone. I would like to be connected on both when i'm not in front of my computer !

Aircall for Student Media Creator Support

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: We have been using Aircall as a replacement for a traditional phone-based hotline system that served to connect students (and faculty/staff) with our team of media production experts who offer just-in-time support for video and audio projects. Aircall integrates perfectly with a Slack - Talkus - Aircall workflow that allows for using our team Slack channel to funnel both calls and chat requests through a #support channel. This enables the entire staff to be more responsive to support requests. Aircall itself also offers features that we had not previously been able to leverage like cascading ringing, customized hours generally and for specific users, easy transferring of callers and more.

Pros: Aircall is easy to set up, dead simple to use but hides a host of powerful features beneath its slick façade.

Cons: The mobile app is a bit rough around the edges, but that's minor compared to the above.

Recommendations to other buyers: If you need a web-based phone platform that's fast to deploy, simple to use and exceptionally reliable, you can't miss Aircall.

Really not happy with AirCall service and quality

Mar 16, 2017
2/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Slick interface

Cons: Poor quality, and most importantly poor customer service, giving you basic answers while they do nothing to improve service

Overall: This guys made a slick interface but provided POOR quality of both SERVICE and TELEPHONY itself. We are finally moving away from them to a more reliable and responsive provider!

Recommendations to other buyers: I would be careful if you are not in US,

Perfect tool for small businesses

Mar 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I have been using aircall for more than a year now. I must say its a perfect tool for small businesses. Its cost-effective and does the job. I wont hesitate to recommend it to anyone.

Very solid choice for small(er) companies

Jan 31, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We were reviewing VoIP options and me really, really wanted to like this one. We ultimately went with something else but if you have a small-medium sized company this should meet all of your needs. It has an attractive interface and has very favorable pricing for what it is if you have a small team of 3-5 people.

Pros: I really liked the analytics tools. If you are looking for something to enhance your sales and marketing tools I would say that is the single most useful thing. It also offers integration with Slack and I imagine more features are on the way.

Good for small teams

Jan 24, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: This product is good for small teams, but it is lacking the reporting I would like. I do appreciate that you can hook it up directly to your cell phone, though!

Just perfect

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Comments: A very good call cloud center. The quality is perfect I never had an issue. You could use it on your desktop and phone.

Our e-commerce official phone

Dec 01, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: As a industrial furniture manufacturer, we use Aircall for all our phone lines. BARAK'7 is active in 4 countries and Aircall makes our live so easy that I would highly recommend the service!

Aircall Review

Nov 29, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Comments: I have had a good experience with Aircall in these couple of months. Call quality is cool. The app for android has improved a lot since the first time that I used it. I love it because I can now receive calls directly to the app and I can also forward them to any phone number, if needed. Customer support response time is very short and I am really satisfied because of the solution to my problems. They are very polite and are always willing to help. That´s attractive for customers in general. Make the customer always feel as part of the family.

Pros: -Make & Receive calls through the app. -Forward to phones feature -Great customer support

Cons: -Cannot play with some settings through the app. That´s it!

Recommendations to other buyers: If you´re considering Aircall, it is highly recommended. I´m in love with it.

Excellent phone system

Nov 28, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Excellent phone system. Very easy to use and compared to other phone systems I tried in the past, they have above average call quality and connection. Excellent customer support team and their sales team really eases the transition from one system to another. I find them very organised and easy to speak with

Pros: - Excellent voice quality - Simple and easy to use - Excellent customer service - Cheaper pricing compared to other overrated phone systems - Reasonable call rates

Cons: - No conferencing / meeting ID number feature yet

Recommendations to other buyers: Loved it the first time i tried the product

Huge Help In Customer Service!

Nov 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: We've played around several phone systems for our customer service team in recent years. We've had to drop some of them due to incompatibility issues. It has been a success with Aircall. It's not only user - friendly, it has also the best overseas reception. We've never had issues with call connections and compatibility so far. Highly recommended!

Pros: The ease of the interface is absolutely helpful, especially that we multitask often. Everything is at your glance and does not get in the way of our customer service system.

Cons: We have yet to discover one and when we do, we will be sure to reach out.

Recommendations to other buyers: An absolute tool, highly recommended!

Very easy to use

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: We use it as our regular phone and give the number to our customers and suppliers. It is easy to use and to manage. We had a great experience with the mac os app. The customer service is great, they answer to the phone quicly and help us when needed

Pros: customer sevice, easy to use, fast configuration, redirection to our mobile

Cons: there is no cons for the moment

Recommendations to other buyers: Go for it if you need a number. Not expensive and really easy

Great business tool!

Aug 25, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use
Quickly installed
Good quality sound

Cons: Sometimes there can be a small gap between words and sounds, but it is sporadic.

Overall: I use Aircall daily for my prospection in the UK. It is quite useful and very easy of use. I had tried with Skype enterprise but it was tough and long to install and not that flexible.

Pretty, and usable

May 12, 2016
5/5
Overall
4 / 5
Ease of Use
3 / 5
Value for Money

Comments: We use it for our customer care, in a team of 5 people. We had a great experience with the online app. It does connect with our Customer Care tool, but still need some adjustments on our side to use the AirCall API.

Pros: We had a great service with AirCall Team. Many great functions. The app is very easy to use.

Cons: Lacks a windows version for the moment.

Just what we needed.

May 05, 2016
5/5
Overall

Comments: Used this for tracking, recording calls and following up on them on an external system. Outbound integration is great. Service and support are top notch. Highly recommended.

Pros: Easy integration, good pricing, great support.

Cons: Outbound API is still at the beginning, but improving rapidly.

An Excellent Virtual Phone System

Apr 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've used a host of virtual phone systems in the past, but recently made the switch to AirCall for good. Our businesses requires international phone numbers for incoming calls, excellent and stable call quality for outgoing calls, custom voicemail, call transfers and call forwarding. AirCall provides all of this in a wonderfully designed and simple package. There's no hardware, so my team can create virtual offices from anywhere in the world. Give AirCall a try, you won't be disappointed.

Pros: Customer Service (by phone, chat, or email), quick purchase of new phone numbers, call quality/stability, call transfer between team members, call forwarding feature, no hardware

Cons: Better reporting for the premium plan would help smaller businesses

Great App

Apr 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Value for Money

Comments: I have been using AirCall for a few months now and I would like to say it is a pretty neat app. It is a very good bargain for the money and I highly recommend it to everyone who need this kind of service.

Pros: Easy, cheap, works pretty well, multiple accounts

Cons: Sometimes the connection is not perfect but it works great for most of the time :)

Excellent service, Very few issues.

Apr 14, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We changed from a basic landline service to Aircall. It is simple to set up and use. This is the first time that I have used a VOIP and being able to change from using one phone number to another at the click of a button is very helpful. I haven't had any problems with the app so far so I haven't had to contact the customer support team, but you do get very short polite messages from their support team every now and again, just making sure that you are not having any problems with their service. A nice feature which I would like to see added to the app would be a basic reporting system. Being able to see who is making the calls and who they're calling is a great feature of the app but I think that they could take it forward one step and add in a reporting aspect.

Pros: It's extremely user friendly. Very easy to set up. The quality of the calls internationally is top notch.

Cons: The band width when using the head set is much higher than when using the phone and as a result the line can be muffled or even drop out from time to time. That's more down to the high volume usage of our own lines.

A tool with tremendous value at a modest cost

Apr 13, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that Aircall offers my company the ability to sound like a full sized professional services company. Phone calls are everything at my business, I match people skills with businesses and it's extremely important to keep constant communication between all parties. Aircall lets me keep that constant communication whether i'm at the office, on my computer, or even need to switch phones. The parity of the service of a whole is an extreme value for the cost.

Cons: The mobile app interface definitely isn't my favorite, however as Apps come, it's likely they will be improving that in the near future. The functionality is all there, just the UI/UX and layout of everything isn't the most appealing. Hardly a reason not to try Aircall out though.

Recommendations to other buyers: Be sure to make sure whatever VOIP/call service you use matches with your companies needs. There's lots to choose from, and all offer a variety of different features that may benefit you, or may end of leaving you paying for things you don't need. For me personally, AirCall fit everything I needed my phone system to do, at an affordable cost that wouldn't cut the budget somewhere else. Multiple numbers, cross-device integrations, flexible forwarding, and email-voicemails are all great features that make a difference to me. Make sure whatever you pick has what you need!

Great app!

Apr 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We had some problems with our phone system. The Aircall emerged as a solution to this problem, yet we are satisfied with app performance. The diary of missed calls and voicemail report helped us to have a closer contact with our clients and always meet their demands.

Pros: App easy to install and use, support in Portuguese, fast attendance for support.

Cons: The desktop application still does not work properly.

Great Call App!

Apr 07, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: It's been a while since we moved from our former call system to Aircall and by now I must say we don't regret it! It is simple to set up and use. A good thing that I love about it is the edition of the calls, contacts, etc and the fact that you can transfer the calls both to your colleagues and your own cell phone. If anytime we have had any kind of problem, Aircall has a very efficient and kind Customer Help team. They treat you in a very personal way and I must say this is a fact I value very much. The only problems we have rarely found are some cuts when picking up the phone and some problems of incompatibility with our headphones, but also in this case we have had the all the support from the Aircall team. I definitely recommend this app to any person/company!

Improvement of workflow

Apr 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Aircall is a great phone system. It never drops my calls and always forwards incoming calls to the appropriate person. The mobile app has made a huge improvement on my workflow. Not only can I view all of the activity that has taken place with all of our Aircall numbers, but I can also make outgoing calls from the app. This is a huge help because it allows me to make international calls at no extra cost. Love it!

Intercom integration hooked us

Apr 01, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We are software startup targeting k-12 education with a team of approx 20. Our new client onboarding team and support team are one in the same, and we needed a way to be reached by phone without providing personal cell phone numbers. We are primarily using Aircall for customer support calls, and also wanted a way to add the calls to the help tickets in Intercom. Of the providers we were considering, Aircall was the only one which offered an Intercom integration. The user interface is easy enough to navigate. Using a quality USB headset is important. Adequate internet speed is also critical to call quality/stability.

Pros: Intercom integration. Simple UI.

Cons: I do wish there was a way to add phone extensions to contacts.

Aircall is the best!

Apr 01, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support
5 / 5
Value for Money

Comments: For a startup of less than 20, Aircall's features are really great. It's super easy to integrate for multiple people to use it in the same office. I work remotely sometimes and the ability to forward calls to my phone is perfect. Also, the app's aesthetics are superb and the UI is easy to navigate. The daily email that Aircall sends reminding me of any calls I need to follow up on is another great feature. It immediately alerts me of any calls that may have slipped my mind, and I appreciate that greatly. Overall, Aircall a quality communication product for a business that is constantly growing.

Pros: - Ability to forward calls to my mobil device - User Interface - Crisp audio

Cons: - Pressing "1" on my phone to answer an incoming call - The mobile app still have some issues: it has crashed on me a few times and hasn't connected on a handful of phone calls

great app, great quality, wouldn't change it for the world

Mar 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: very easy to use, and the quality of the calls are perfect

Cons: sometimes a bit buggy : the date and time of the calls are not perfect

Recommendations to other buyers: don't hesitate, it works like a charm, and the support is amazing too

Great Online Phone App =]

Mar 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to use, and if you need help you can get it right away!

Cons: Sometimes it does not work properly. When there are updates the system glitches out, but after resetting it, usually it is fine.

Recommendations to other buyers: The tutorials help, if you need them. The software is pretty user friendly. Their customer support is pretty helpful as well!

Aircall is a great tool for startups and growing businesses alike

Mar 22, 2016
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: - Aircall gives me freedom to take calls away from my desk. Using the forward to mobile feature I need not worry that i'll miss something important - Equally as advantageous, is the feature to track and monitor calls as well as set greetings. This ups the professionalism of the business to new heights. Customers can't believe that we're just a small office working out of Seattle. - My favorite feature by far is the ability to easily dial out and receive calls via the desktop app. This has really improved our business being able to easily communicate with outside contractors and investors around the world. This is the 21st century, and it's about time we're finally able to communicate like it.

Cons: - As this does run on internet connection, calls can be a bit choppy if you don't have the best Wi-Fi. (Which has resulted in the app crashing a couple of times) - Compared to some other phone services this is a bit pricier because it charges per user.

Recommendations to other buyers: A very important factor of this SaaS is that it gives the freedom of multiple numbers and country codes. If you're looking to expand your business or already offer your services in different areas, then this is a great solution to looking more professional and expanding your audience reach. Make sure to evaluate what your team needs before selecting a plan, each of their plans offers new things that may be detrimental to success, or potentially a wasted feature that does not call for the excessive spend. Also, definitely try out the Free trial, see for yourself if this is something that fits within your businesses needs!

Great product, definitely fits our needs !

Mar 22, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This product is very easy to use and allow us to manage our international communication systems. We were able to integrate phone systems in a very lean manner, using our existing devices (laptops, iPhones) and we were able to connect with clients and business partners from all over the world, using local phone numbers.

Cons: So far I am very happy with this software, I haven't had the need yet, but maybe having Android app might be beneficial to some users.

Recommendations to other buyers: I would recommend explaining why and who they use, and how it helped them perform better.

Simple but very effective

Mar 22, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Customisable messages, simple UI of the app is un clustered. Provides a simple platform without unnecessary extras

Cons: It ticks all the boxes my business needs. The app crashed a couple of times but nothing is perfect. Overall its great

Recommendations to other buyers: Always consult the vendor if you require any further specifications as they are very eager to provide the best service.

Great use!

Mar 16, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Aircall is really pleasant to use, it is a real improvment for our professional use here in our company. It makes it more easy to manage calls of our clients and to forward it.

Pros: It is really easy to follow up our clients call, so we do not miss any of it anymore, and clients like it!

Cons: Sometime the app collapse, it is the only small problem we get, and it get fixed instantly by relaunching the app!

Aircall is working well

Mar 16, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
3 / 5
Value for Money

Comments: We are a brazilian startup that is growing really fast and needed a flexible solution for telephone comunication. We found that Aircall fulfills all our needs cause it's easy to use and it's integrated with Zendesk and Pipedrive. They also have an awsome support team that's always available to help us with our doubts. We just have to expand our internet capacity, because sometimes we have problems with the calls. It's not a problem in Aircall, but we suggest that everyone that wants to use the service mind the internet capacity that is available. So we really recomend Aircall for anyone that is looking for this kind of solution!

Pros: It has all the features we need and the support team is amazing.

Cons: It's not so cheap for us because de brazilian currency is really undervalued now

Easy to use, so far so good!

Dec 15, 2015
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: So far, Aircall has been great. I love how easy and instinctive it is to use, and so far it's been both reliable and useful. Though it's lacking a few features I really want (separate dial tone and hold music for callers!), overall it's been a great experience.

Quite good !!

Dec 06, 2015
3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: We meet some bugs wih aircall but we try to solve it every time by deconnecting ourselves

Great product

Dec 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We transitioned over to AirCall to help our Business Development team track their conversations and share data. We were able to create phone numbers for each employee on the fly and it was a breeze to set up. The collaborative features and the ability to cascade calls across the team was huge.

Members of our team work remotely sometimes and AirCall fits perfectly on the go. Of course we use and adore Slack so AirCall's integration is spot on.

We are now transitioning our support team over to AirCall and ditching our overpriced phone lines.

Customer service has always friendly and helpful from the start.

Air Call - Great Experience

Nov 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: No problems to report using Air Call.

Support is friendly and quick to respond.

Overall a great product.

Easy to use but need an iPhone app!

Nov 23, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been using Aircall for a few months for work now on the sales team and it works well for my purposes. Great for easy international calls without having to look up country codes, love that I get email notifications for voicemails, and calls route to my phone seamlessly. Minor issues with quality during some calls, but prob more to do with a poor internet connection than the Aircall app. For the most part, voip is very clear. Would call myself a light user, but would definitely recommend to teams looking for this kind of solution. Only complaint is I would really like them to create an iPhone app so I can dial out from my phone. Otherwise, thanks Aircall!

Great product and solution

Nov 22, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Very easy to use and in five min you can get a whole international phone platform. It loads automatically different phone numbers from anywhere in the country and you can assign those numbers to team members.
The quality of the call is usually good, you can access to their api to link it to your platform or any other.

Great product, progressing fast.

Nov 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Before Aircall, providing support and prospecting in 18 languages was a nightmare. As Green-acres is an international property website, we were doomed to the installation and never ending configuration of our own Asterisk server... With Aircall, we created each new lines in a few clicks and in less than a minute. Our sales team located a bit everywhere in the world just needed to plug their usb headset on their computer and ensure to use Google Chrome as browser. Voilà ! Migration of our legacy phone numbers to Aircall requested 2 weeks but was still easy.

Bad point : Their invoices are still hardly understandable, but I was impressed by the commitment of the CEO to ensure I was receiving the needed clarification.

Beautifully functional, easy-to-use with ZD integration!

Nov 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Primary use: Aircall enables our team to handle support-related phone calls easily. We can easily set it up a tree to have the calls forwarded to one teammate first, or have the calls directed to all our phones or desktop apps at once. Super easy to set up and easy to use.

Some unique pros:
+ Set open hours and a unique message for customers who call off-hours
+ Voicemails and clear "follow-ups" history visible for you
+ Individual team members can have their own extensions if you'd like to have set up individual business phone numbers so customers can reach you directly after you've had an initial conversation
+ ZenDesk integration has been really helpful for us to keep conversations together
+ Frequent updates provide improvements
+ Super responsive support from the Aircall team
+ Amazingly reasonable price for what it offers!

Can't say enough about this great app!

Impeccable Service

Nov 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Can't recommend Aircall enough.

Inbound & outbound calls were loud and clear. No connectivity issues. Minimal effort to configure app to company need's and get started quickly.

Very slick, minimal design.

CC members were extremely knowledgable, patient and friendly.
I contacted them over the phone and through the internal chat feature. First issue regarding a new number was resolved the following day. Source of second issue regarding dropped calls was found and resolved over the phone.
The ability to call their customer care team with the click of a button is particularly useful.

Highly Recommended!

Very good service

Oct 29, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It's simple to use and if you have any problem or doubt the customer service is always there. I had some problems at the beginning but they have been solved as it was my internet's fault. Highly recommended.

Got our phone system operational right away!

Oct 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After have struggled with various different phone systems for years we decided to give Aircall a go. We have not looked back ever since. It just works! It's really easy to set up and get going. The interface is sleek and gives you a good overview of what's going on and it's easy to learn. We have clients all over the world so the fact that you can create local phone numbers from one single application is ace. It was also really easy to integrate Aircall with our excisting helpdesk, in our case Zendesk and also our CRM. I highly recommend Aircall to anyone looking to up their company's customer service performance.

Awesome (air)call app!

Oct 20, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Aircall is a great call-app for compagnies looking for an easy to use application to use on a professional basis. The iPhone app (still beta but works great) as well as the Mac-app are crisp and clear and very user-friendly. On top of that the customer support is great and serves as icing on the cake of the well priced Aircall.

Pros: Their customer support is awesome. Within moment you will get a reply and your issue will be fixed. Transferring/assigning calls to your colleagues is a must have feature and it works good.

Cons: Still being developed. But the pace the guys are developing at is great so no worries there.

Great app, great service

Oct 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The service is amazing, cheap, and the support is outstanding. before setting up, I spoke to their hotline, and they were super friendly, and helpful. It's super easy to setup.

Pros: easy to setup cheap great support

Cons: none, nothing, nada. PS: I don't work for them.

Phenomenal customer support and great UI/UE

Sep 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I found out about Aircall from ProductHunt and weighed it against RingCentral and Grasshopper and was happy with Aircalls features for our startup and how responsive their support team is.

Pros: Mac app makes calls and management easy on computer. Also integrates with Slack, CRM's, Zendesk and API access.

Cons: If you're a large enterprise I'm not sure if it's a total fit... but with their API integrations perhaps it is. We aren't enterprise so not an issue for us.

Using AirCall

Sep 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Value for Money

Comments: The product was very easy to setup both on the web and with the app. While we had a problem with the initial install, but within one minute I was talking to a knowledgeable person and he help me correct the problem quickly. It does all the major functions that we need for a small company call center.

Pros: Its great at call forwarding to a group of people and has worked well as our primary call center. It is also very affordable

Cons: The company has not been around for long, but with this great product we think they will be able to support us for a long time.

Great app, Great service

Sep 17, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We at The Aark Clinic are very happy with the service Aircall have provided. Any queries we've had have been been met and surpassed, so very happy.

Pros: After sales service Price Customisability

Cons: Maybe more options for voice messages, but thats clutching at straws, for us it ticks all the boxes..

Great tool if you remote work

Aug 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are a team working remotely from all over the world. At the beginning, communication was an issue and Skype didn't answer our need. Aircall is great help to manage phone calls and support wherever we are with very good audio quality.

Pros: Customer Live call from the computer by clicking and the phone number support.

Great way to improve international phone support

Jul 16, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great way for localizing your phone support. We added a Brazilian phone number in seconds and can easily offer phone support with our international team.

Pros: Easy setup Great control of voicemail setups, putting someone on hold, forwarding calls in the weekend,...

Cons: When answering a call you still have to press "1" to actually accept the call. This delays the process and I had a phone where it didn't even work, so had to change phones.

Convenient!

Jul 08, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Aircall is an awesome way of connecting with people around the world. It is really fast and the quality of the calls are exceptional. I believe it is a brilliant way of keeping companies connected with their clients and with their partners!

Pros: Easy to use, clear and fast way of communication!

100% satisfied

Jul 08, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The customer support is responsive when needed. They're frequently rolling out new updates and when there is a bug its fixed promptly. International calling is very simple and all around I think Aircall is among the best if not the best software's available.

Become free with your standard in your pocket

Jul 07, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I am really happy i found Aircall on my road. We used to have a standard fix number for our compagny so it was difficult to receive call when we were out of the office, we couldn't know who was calling, and if my boss had been able to answer the call. We always had to tap the numbers by hand on our old traditional phone, time lost. Now we increased our mobility. I live abroad and my clients do not know about it, they feel like i am still at the office. We are able to anwser more calls, share our history of call and seach for name in the contact list.

Pros: We keep our old OVH phone number so our clients do not get lost. We share our contacts and calls history within the team I am able to anwser from my computer (wifi) and from any mobile phone (french/italian) depending where i am. We receive vocal messages by email We do not need to tap the number by hand. We search for them. We import our Gmail contact list I feel more productive because at the end of the day i can see how many call i did.

Cons: Sometimes i am not quick enough to answer the call Sometime the app restarts or get slow. But we can see improvements every weeks.

Aircall to the Rescue

Jul 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using Aircall for all my office phone calls and honestly it has been really convenient! The app is very reliable and lets me know right away when there is an update or if there is an issue/bug that is being fixed. I love the constant updates and new things they have added! The e-mails received when something new is added and a "how to" introduction is super helpful as well! I also really like that I can use Aircall when I work from home and do not have to worry about using my personal phone or running out of battery!! Thank you! =]

The perfect app!

Jul 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Aircall is really a perfect app to call and receive calls with high quality! We use it since these last months and it's a real asset to our customer service because we have a lot of calls every day and it was important for us to have a reliable and serious tool. Then we really like to have a product who is regularly updated with new features.

Pros: A special mention for customer support : nice and smart!

Nice App !

Jul 07, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We used Aircall during the trial for the past few weeks and we loved this app. Efficient and easy to use it allowed us to open easier new markets. Good Job !

Pros: Efficient Easy to use Made for business

Aircall brought my phone calls to the cloud!

May 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros:
- Quick setup
- Reliable phone system
- Awesome customer service

Cons:
- Waiting for Windows App (only Web App and Mac App for now)
- Waiting for Salesforces integration (only Slack and Zendesk for now)

Instant setup and very easy to use

Nov 07, 2014
4/5
Overall

Comments: Aircall allowed us to setup our business contact line in a few minutes, on our already existing devices Aircall's benefits for us were the following: - Call redirection: we are very often on the move, therefore we redirect our Aircall number to our mobile phones and stay reachable anywhere we go - Team collaboration: we share the Aircall's number among all team members and are able to receive and make calls alltogether at the same time. - Professional phone system: personnalized welcome message, voicemail etc. I would recommend it to other startups and SMBs.

It was a good service, But not enough

Sep 08, 2014
3/5
Overall

Comments: Used this for a while, but I didn't feel like paying a whole lot more when I started receiving more calls. Ended up switching to another provider because they offered a lot more options and minutes for a similar pricing model.

Pros: Easy to Use Support when I needed help

Cons: Not enough minutes/options for what I need to do Wasn't a fan of the pricing model.

Vendor Response

by Aircall on September 23, 2014

Hello, Thanks for this feedback. We have now a simple pricing model with 2 plans and I understand you couldn't feel confortable in any of them given your use case. Your feedback will help us work on new pricing schemes and models to make sure we adapt to more use cases - so thank you! Olivier CEO, Aircal

Oct 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Sep 26, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Dec 23, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Dec 19, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Nov 17, 2016
1/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Apr 20, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support
5 / 5
Value for Money

Mar 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Jan 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Jan 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Dec 17, 2015
1/5
Overall
1 / 5
Ease of Use
3 / 5
Customer Support
1 / 5
Value for Money

Sep 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Jul 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money