Who Uses This Software?

Our best clients are call centers with at least 5 agents, engaged in blended (inbound and outbound) call environments. A variety of consumer and b2b application benefit from our solutions.


Average Ratings

101 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $89.00/month/user
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • ChaseData
  • www.chasedatacorp.com
  • Founded 1997
  • United States

About CallCenterNOW

ChaseData's cloud based Call Center Solution offers leading edge technology and value for call centers with 5 or more agents. Superior performance, customer service, and user friendly interfaces make ChaseData the clear choice for your business needs. Outbound predictive dialing, queued progressive dialing and managed preview dialing are combined in one powerful software suite which easily integrates with a multitude of third party applications. Contact us today to request a free demo.


CallCenterNOW Features

  • Call Monitoring
  • Call Recording
  • Call Results
  • Call Transfer
  • Callback Scheduling
  • Campaign Specific Caller ID
  • Contact Management
  • FCC Compliance
  • FTC Compliance
  • Lead Capture
  • Lead Management

CallCenterNOW Reviews Recently Reviewed!

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From the initial phone call I knew I was making the right choice moving to ChaseData.

Nov 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very fast, real-time is actually real-time, very little delay. Everything is very easy to use once trained by their support staff. Any time I have a question, I just click Live Chat and someone helps me almost immediately. I started using a new CRM and the team at ChaseData was able to integrate it into our system within 48 hours. Basically anything that I've thought of and wanted to do, the team at ChaseData found a way to make it happen.

Cons: One change I would like to see, and from what I've been told from the first day I started, it's already in the works, is the ability to tell the system which hours I would like the lines to be open. It was a small learning curve to teach my guys to make sure they log out at the end of the night but it is now a non issue.

Overall: Made my call center much more efficeient

Vendor Response

by ChaseData on November 03, 2017

Ryan, Thank you for your review. Your business means a lot to us. We are always here for you if you need anything.

Great software, and top notch customer support!

Oct 26, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: This software is not only affordable but able to do all the tasks we need to help our business succeed. Even in the off chance it's missing a function, I was able to contact Chase directly and their programming team was able to implement many of our suggestions to further increase how well it works for our company.

The support team has been nothing but helpful, willing to take time to walk each of our employees through the process of installing, or using, the software. They pick up the phone within seconds, no 15 minute queues. They give you their phone extensions so you are able to speak to someone on a constant basis making it easier for you, and them, to get through the problem quicker.

We have tried other dialing software, and nothing has compared to the ease of use, and support we have gotten from Chase. Overall it's been more than just a business transaction, it's been a partnership with Chase that we plan on using from here on out!

Cons: Once in awhile you will run into a few bugs such as disconnecting or a button not working as intended, but even in those cases the support staff is quick to pick up the phone and help/fix your problem.

Overall: It has made our daily tasks and goals easier, quicker, and affordable.

Vendor Response

by ChaseData on October 27, 2017

Thank you Samuel for leaving a review. We are always happy to hear from clients and the success they are having with ChaseData solutions.

Handles large volumes of inbound calls and outbound calls with no downtime.

Sep 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to set up and very, very, very easy to train volunteer fundraising operators. Once our funds drives have ended we then use the system to follow up with pledge donors. Compared to our old process, ChaseData has yielded more net collected donations in less time. I would highly recommend this software to all non-profits.

Cons: There really are no cons but we learned that we need more broadband bandwidth because of the volume of calls the system was able to handle. We secured more bandwidth, problem solved.

Overall: Much more efficient phonebank fundraising.

Vendor Response

by ChaseData on October 05, 2017

Thank you Ludnel for your review.

Value queues easy to maintains

Sep 15, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: I like the call center software about manage, user-friendly, easy to maintains what you want you can customize.

ChaseData System was instrumental in easily replacing our premised system while increasing productivity and reducing cost.

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I had worked with a number of Premise Enterprise Dialers in the past and needed to find a powerful Hosted Based solution that could be managed from our main corporate office. We needed a system to be strong with Compliance (DNC) with local, state and Federal Regulations. With the changing Economic trends and with tighter profit margins being pushed we needed to find a powerful solution that could drive and grow our Marketing Company without eating into all of the profits that were being generated. After an intensive search for a replacement of our current Noble System Enterprise Dialer (Premise) we found that ChaseData Dialer was the best solution available. The features that ChaseData Dialer provided us fit our needs along with lowering our cost substantially.
Our Business activities include telemarketing, reservations, customer service, and travel agency groups with all needing a combination of Inbound and Outbound Calling with custom Campaign and Scripts needing to be built. We needed to capture and easily access digital recordings of all inbound and outbound calls. We have agents and managers that are located in local and remote offices along with remote agents running from their homes. These are all easily managed from any location within the ChaseData Dialer Solution.

Cons: I have no concerns as the system works exactly as it is designed to.
Although we had initial concerns over the stability of any Hosted Dialer System we found that was not an issue with the ChaseData Dialer Hosted System as they have built redundancy in the design of their network. If technical issues had arisen it was more of a local service provider issue than with the ChaseData Dialer network.

Overall: This solution allowed us to maintain a solid Dialing platform for our organization while substantially reducing cost which is critical in these economic times.

Vendor Response

by ChaseData on July 11, 2017

Thank you Kenneth for your review.

Long Time Customer of Chase Data Corporation (Since 2003 when Predictive Dialers were Premise Based)

Jul 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: Very Easy to Use , Extremely Reliable, Robust Features. The customer tech support team is very responsive and knowledgeable. We have been a long time customer of Chase Data Corporation. We started using their predictive dialer product in 2003 when Call Center's were premise based and T-1 driven. What used to take 30-60 Days to add additional resources now takes literally hours.
We migrated to the Cloud Based CallCenterNow product in 2011 and it has helped us save money while also increasing our calling productivity. The ability to easily add agents (remote and onsite) is very satisfying. Also, over the years the developmental team has responded very quickly to our special report and feature enhancement requests.

Cons: Because the software it is Cloud Based you are sometimes at the mercy of your Internet Provider. When we upgraded from 10 to 28 users we had to upgrade our cable modem bandwidth. The Chase Data Technical Support team was very helpful in helping us resolve the bandwidth issues.

Overall: Cloud Based Call Center Software that is extremely reliable with robust features and reporting.

Vendor Response

by ChaseData on July 07, 2017

Thank you Reed. We appreciate your business and the wonderful review.

Easy to use. Easy set up. Very customizable for our needs.

Jun 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I am able to not only monitor agents easily but also view their production. This is a dialer that works on two levels. It's easy to use out of the box, while also being entirely customizable for whatever our needs are. Compared to other dialer such as Five 9 we have been using, I just find it flows better. If I have any questions support is there to help.

Cons: There is really not much I can say negative about the dialer. I had an issue where it called the same state over and over. I called support and they sorted it out quick. That's about it.

Overall: Increased ROI. Increased contacts and sales. Reports. Call monitoring.

Vendor Response

by ChaseData on June 26, 2017

Dimitrios, Thank you for this review. We appreciate your feedback. Keep an eye for new reporting features coming soon.

Extremely satisfied with Chase Data and their Support , Nick is one of the best there .

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It works and is stable , also takes out voicemails and is a power house software. Compared to other dialers we have used in the past this one is hands down the best in the industry .

Cons: Wish they had a App for Admin for mobile or tablet device to use when your away from the office to see the dashboard at all times .

Overall: Sales . Alot of sales .

Vendor Response

by ChaseData on June 23, 2017

Thank you Rob for your review. Our team appreciates your feedback.

I have been using the Chase Data dialer system for almost two years.

Jun 22, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The customer support is AWESOME...NEVER have to wait for support.

The features and functionality are the best value for the money. I tried and tested several different dialer systems, and always came back to this one. Features for the money and tech support are the two main reasons I continue with this one.

Their voice mail drop allows you to drop the VM immediate when the answering machine domes on...you DO NOT have to wait for the end of the message and the beep.

Cons: Tech Support goes down at 3:30 Pacific time. They need to add SMS and email drops. They are working on SMS drop now I understand.

Back office could be less cumbersome.

Overall: Tech support and functionality

Vendor Response

by ChaseData on June 22, 2017

Steve, thank you for your review and your feedback. We are continually looking at the feedback from our clients and making modifications based on what is the most important. SMS is definitely at the top of the list. We are working on it and we will keep you posted. Thank you for being a loyal ChaseData customer.

Great customer service

Jun 07, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
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Comments: N/A

Pros: There are many pros: the biggest being that is has excellent customer service. Another big perk is how easy it is to use.

Cons: The cost associated with the product may be a con to some people. Otherwise, extremely easy to use.

AWESOME DIALER

Mar 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: THE BEST I HAVE USED HAVE TRYED 2 THERS AND NOTHING CLOSE TO THIS CHASE PROVIDES ALL MY NEEDS FOR MY CALLERS

Vendor Response

by ChaseData on March 29, 2017

Louie, Thank you for the amazing review! We are always here to help if you need us.

The right tool for the right job, Chase data is just that

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been in the Contact center industry for over 15 years and Chase has by far the best support team and ease of use system I have ever had the pleasure of using.
As a Chrysler Canada preferred vendor it is extremely important to have the best quality and ease of use system on the market, Chase data has proven to be the best i have ever seen!

Vendor Response

by ChaseData on March 22, 2017

Sean, Thank you for the review!

Customer service is outstanding . Owner is a genius. Great company .

Mar 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease and comfort . Huns along.

Cons: Can't think of any.

Overall: Any time I need help they are there. The functionality and simplicity is fantastic.
Best system ever. Priced right .

Recommendations to other buyers: Get the Chase Data System . Wise decision.

Vendor Response

by ChaseData on March 29, 2017

Thank you Todd! We think you are pretty awesome too.

Best Dialer we've used

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Very satisfied with the overall quality of ChaseData. Their Customer Support is always willing to help and find ways to adapt to my business needs. My telephone agents find the system to be very user friendly. I should have switched years ago!

Vendor Response

by ChaseData on February 08, 2017

Thank you Katherina! We are always here for you if you ever need us.

I Would Strongly Recommend ChaseData

Jan 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: From the beginning, the Sales Representative was very helpful and supported our start-up all the way from initial contact up until we were operational. Great tech support and accounting!

Vendor Response

by ChaseData on January 27, 2017

William, Thank you for leaving us a review. We are always here for you if you need us.

Great service, quick response

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have 4 companies, all running on different accounts.. They were able to get my business all on one account and running great..

Vendor Response

by ChaseData on January 27, 2017

James, thank you for leaving us a review. We are here to help you if you ever need anything.

Great solution for large call centers

Jan 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: This software provides extensive reporting and analytics which is crucial to have for any call center. ChaseData call center represents predictive dialer for outbound calls with the option to receive inbound calls. Compared to Five9, ChaseData is easier to use (from the agent's point of view).

Pros: Cloud based, IVR

Recommendations to other buyers: If you have a customer service department to run, this should be definitely an option.

Excellent Call Center Software

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have been in the call center business working for several large contact centers as a Call Center Manager and later as a consultant for the contact center industry.
I have used premise based systems from the likes of Aspect & Interactive Intelligence and recently for the past 3 years started to use hosted solutions like ViciDial , FIve9, and some of the others. We where having many problems with Hosted Solutions and were thinking of moving back to a premise based solution until one of my colleagues had mentioned to me about ChaseData out of Florida. We gave ChaseData a try 6 months ago and after about a week while trying to get it optimized to our needs I can only say this product is truly amazing. Here are my reasons. Its very powerful with predictive dialing , inbound call handling and prioritizing as well as their reporting and list management features. Secondly, you can customize it the way you want. It was easy to customize for me at least since I am in the business, and last but not least their call quality and the responsive speed of the software especially for the agents is excellent in my opinion. I can only say they have a very good product and something I would highly recommend to others looking for a effective and very robust solution for their contact center needs. To the Tech Team at ChaseData Great Job ..!

Vendor Response

by ChaseData on January 24, 2017

Luis, We believe that being attentive to our clients┬┐ needs is what makes our product and our support world-class. Thank you for leaving such an amazing review and we look forward to working with you for years to come.

solid product

Dec 14, 2016
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: was very satisfied when using the product, very good customer service to customize the features.

Pros: customizable hotkeys for dispositions

Cons: an auto dialer is a little slow if there isn't more than 4 people on it

Recommendations to other buyers: great for scaling company's growing their business.

Easy reliable software

Dec 12, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been very happy with them. No problems. Customer Support are very friendly and helpful. I would definately recommend this software

Vendor Response

by ChaseData on December 12, 2016

Dedrick, thank you for your review. We are always here to assist and help you.

Chase Data is exactly what we were looking for!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Chase Data is exactly what we were looking for! The software itself is easy to use, accomplishes what we need to be successful, and helped us grow as a company. To top it off, working with the people at Chase has been an even greater part of this amazing experience. Their willingness to help and make sure everything runs smoothly has been over and above what many others would do!

Pros: - Ease of use - Visually appealing - Great tech support team - Condenses what would otherwise be complicated material and makes it usable for even a novice

Cons: - Very few times a bug would occur such as a button not working, but with the great tech support at Chase it has never slowed us down or been a issue.

Recommendations to other buyers: If you are thinking of switching to a different dialing system, Chase Data should be at the top of your list.

Better than Five9 or Spitfire!

Nov 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I've used 2 other comparable predictive dialers, Five9 and Spitfire. Also, I'm the systems administrator so I'm the one who has had to implemete each of these systems. Chase Data BY FAR is the best dialer I've used and my salesman feel the same way. Mainly for its simplicity. Five9 has more reporting options, but anyone who knows how to use excel doesn't need to have to deal with them. Five9 isn't bad, but this has run much smoother. And then spitfire... well, spitfire is just a pain in the cash. Way too expensive to buy and to run month to month. The simplicity, functionality, ability and the overall appearance is quite simply perfect. The set up was incredibly fast, but there's also plenty of room for tweaking if you wanted or felt like you needed to.

Pros: I LOVE how well I can monitor my reps. I can see a live feed of what's on there screen if I need to, listen to calls and do all my coaching from my computer during the sales day. The predictive dialer does a great job at handling calls, keeping my drop rate low but also keeps the calls running fast. #1 pro is the auto boost, which means that you can set it up so that if your calls aren't coming in fast enough (outbound) then the system will automatically boost the number of lines calling out depending on your settings. With spitfire, you could set it to drop rate or call ratio, but I burned through A LOT of leads, no, THOUSANDS of leads with both spitfire and Five9 because I had to manage it myself. With this dialer you DO NOT have to babysit the speed, it runs as fast as you want it too automatically, not too fast and not too slow depending on how you want it to boost it. Seriously amazing!

Cons: The default caller IDs had a weird caller id name, so I recommend if you're doing the trial to come prepared with your own numbers (you can put in whatever numbers you want, just like on Five9 or Spitfire).

Recommendations to other buyers: Take advantage of the Trial! Seriously! It took MAYBE 20 minutes to set up and they didn't make me listen to their long sales pitch beforehand, they just said "Here you go! Enjoy!" No credit card, nothing. Which I thought was a pretty stupid business move, but they obviously earned my business. Very easily I might add, it was a very smooth transition bringing the leads over.

Average

Oct 27, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: ChaseData just seemed OK. It did not seem like there were any features that stood out from competitors.

GREAT PRODUCT!!!

Oct 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I USUALLY DON'T LEAVE REVIEWS, I MORE SO READ THEM WHILE DOING RESEARCH BUT THIS PRODUCT DEFINITELY DESERVES MY KIND WORDS. FIRST THING, THE CUSTOMER SERVICE AND TECHNICAL SUPPORT IS GREAT. THE PRODUCT IS EASY TO USE AND NAVIGATE EVEN ON YOUR FIRST TIME OF USE, BUT IF YOU NEED ASSISTANCE THE CUSTOMER SERVICE AND TECHNICAL SUPPORT ARE VERY KNOWLEDGEABLE AND ALWAYS ANSWER ANY QUESTION YOU MAY HAVE. 2ND THING, THERE IS SO MUCH THAT YOU CAN DO WITH THE PRODUCT. IM REGULARLY FINDING OUT NEW THINGS THAT I CAN DO TO BE EVEN MORE EFFICIENT. MY ADVICE TO ANY BUSINESS RUNNING A SALES ROOM, CUSTOMER SERVICE ROOM OR TECH SUPPORT ROOM WOULD BE TO TRY THIS PRODUCT OUT FIRST.......

Pros: -GREAT CUSTOMER SERVICE AND TECH SUPPORT -PRODUCT CONTAINS MANY TOOLS TO BE EFFICIENT

Recommendations to other buyers: MY ADVICE TO ANY BUSINESS RUNNING A SALES ROOM, CUSTOMER SERVICE ROOM OR TECH SUPPORT ROOM WOULD BE TO TRY THIS PRODUCT OUT FIRST

Excellent!!!

Oct 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Very user friendly, everyone provide excelent customer service and always willing to help, from sales to technical support. The best!!!

Awesome Software! A+

Oct 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: EVT has been using Chase Data for 2 years without a single glitch. Customer service service is great even after hours.

Happy

Oct 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I'm happy with this product. It works great . I would really recommend this, it can used with almost everything

Pros: The way it calls

Cons: Kinda slow

Recommendations to other buyers: Use it!

BEST SERVICE!!

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: THIS PROGRAM WORKS AMAZING HIGHLY RECOMMENED ANYONE WHO HAS NOT USE THIS CHASE DATA CALL YOU SHOULD JUMP RIGHT ON. EVERY OTHER PROGRAM IS NO COMPETITION.

Pros: EVERYTHING ABOUT THIS PRODUCT IS GREAT

Cons: NOTHING

Recommendations to other buyers: YES. GET WITH THE PROGRAM AND GET ON THIS AMAZING CHASEDATA CALL

Absolutely Love it

Sep 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: They help me contact the most customers in the fastest and most organized way possible. Mike is absolutely amazing and has helped me customize a product that is perfect for me.

Cons: Nothing they are great. I honestly do not have a bad thing to say about chasedata.

Recommendations to other buyers: try it and you will never go elsewhere. They have gotten a customer for life with me.

ChaseData is the Best Predictive Dialer on the marker by far.

Aug 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My favorite thing about the dialer software is their is very little lag time between calls and the sub campaign feature really sets you target your lists. I also like the easy set-up for adding additional call reps.

Cons: Nothing at this time. If I have a problem it is fixed in a timely manner.

Recommendations to other buyers: Give Chasedata a try if you are shopping around. You will not be sorry.

Chase Data software has helped by increasing call center productivity

Aug 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: What I like about the software is that it is very user friendly and even a person with little tech knowledge can use this system.The new software upgrades are great, from being able to download reports to the automatic recording is a great tool for our call center. Chase Data employees are very polite and always willing to help whether its a big issue or something that is as simple as how to log in.

Cons: I can honestly say I have nothing negative to say about the product or vendor.

Recommendations to other buyers: My recommendation would be before you choose a dialing software talk to the sales rep at Chase Data look at there presentation and they are willing to give a trial for you to see the software work. You will not be disappointed with the results.

Preview mode: predictive dialer

Aug 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fluidity in which we are able to dial out numbers in preview mode. We are in control of the call. Very easy to leave an agent specific callbacks: detailed notes regarding the call

Cons: You have to go on break to see the future/ missed or active callbacks.

Recommendations to other buyers: Very Great Product / Service Started off in predictive mode: we were not able to recognize when the opposite line would answer the phone: As a result we switched into preview mode to increase our control of the call.

Great dialer and overall system

Aug 24, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
4.5 / 5
Value for Money
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Pros: The system is top notch, we came from using a open sourced dialer that had no support and would always crash, to this system that almost never hiccups and if it does I have the best support available just a phone call away. The team at Chasedata can remotely adjust the setting and have you up with almost no down time at all!! DOWN TIME = NO MONEY , CHASEDATA = NO DOWN TIME.

Cons: To be honest nothing sucks about this dialer or system.

Recommendations to other buyers: For the price and ease of use this is one of best dialers on the market. period.

Hands down best call center software weve ever used.

Aug 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Flexibility, ease of use and in our experience no down time. The absolute best and most efficient tech support out there.

Cons: Since my company contracted with chase data we can honestly say we have no dislikes.

Recommendations to other buyers: Call them!!!! We moved from a large well known vendor to chase data corp and our experience has been nothing but top notch.

Everything we need in a predictive dialer

Jul 27, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and responsiveness to customer needs. The Interface is intuitive and easy to learn

Cons: Running on Silverlight is a bit clunky. Microsoft it's end of light in 2012! Also it will not run on Linux platforms. outside the browser.

Recommendations to other buyers: Check them all but for price, features and support Chase Data gives you the most bang for your buck

Long time user

Jul 25, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and useful tools and interface, loading leads is easy and intuitive

Cons: monitoring is a little hard as well as coordinating users.

Recommendations to other buyers: look at ease of use and also look for a system that can integrate other things like IVR and CRM systems

Very professional customer service staff. They work with every client.

Jun 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User friendly and very easy to get tech support online to help out with any questions or concerns. The product is fast and very responsive to your needs for your business.

Cons: Haven't gotten the phone app as of yet. There isn't much not to like about this company. I have tried others and it is hard to find a lot of legitimate dislikes.

Recommendations to other buyers: Be honest and real. The price you pay and the service you get is top notch.

Very good product - much more versatile than other dialers on market

Jun 16, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: There is a way to essentially personalize almost anything you would ever want to in order to fit your business needs.

Cons: Every once in a while we have server issues, but they are typically fixed very quickly.

Recommendations to other buyers: Make sure it works for your business... Not necessary for dialing one-at-a-time, but great for auto-dialing large quantities of numbers.

User Friendly - no better dialer out there.

Jun 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ease of use and great customer service. Would recommend this product to anyone needing a reliable dialer.

Cons: Haven't found anything we don't like as of yet but if I do I will let them know and I'm sure they will fix the issue.

Recommendations to other buyers: Look at the competition and you will find no better system to use.

Wouldn't use another dailer for my business!!

May 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: There are many things about it that I really love. The customer service is top notch. The ease of training my people on it was a breeze. Overall, great dialer and very affordable to any size business!!

Cons: I have not seen anything that I don't like about it...

Recommendations to other buyers: If you want a company that doesn't matter what size you are and treats you the same. Then ChaseData is the only way to go!! It is so user friendly and the monitoring tools are amazing to help your reps be more successful.

No Other Company Can Compete With This Dialer!

May 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The simplicity of this dialer is unbelievable! I've been a customer of OPC Marketing by Spitfire for 5 years and I will never return to them after being enlighted by Chase Data. You guys really did your homework when you created such a remarkable product. Every aspect from call quality to the schedule was well thought out and you guys went above and beyond. I look forward to dealing with you guys for many years to come. Thank you

Cons: Once in a while you have to log off and lower the agents mic, but otherwise I have no other complaints at all.

Recommendations to other buyers: Try any other product and you will be wasting your time.

Great Value, Great System

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Simplicity, ease of use and low cost is what I like best about Chase Data. I have a lot on my plate as a an owner of a construction company. Chase Data is easy to use and doesn't require a lot of attention. I've been using Chase for quite a few years I would guess since 2008. Last year I briefly tried one of their popular competitors one that many people have heard of and it was a horrible experience. They were constantly bugging me and their system didn't run nearly as well. I couldn't wait to get back running on Chase Data.

Cons: A few years ago we had problems with calls breaking up, but they have since fixed the problem. Although it has improved greatly over the last 3 or 4 years communication seems a little labored from time to time when we have questions or need tech. support.

Recommendations to other buyers: Go with Chase Data. You won't regret it. This is a great system to run.

Fast, Easy Option for Improved Productivity

Apr 12, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: This service is all inclusive and self contained and allows the flexibility to integrate with virtually any existing configuration. The service was easy to set up, implement and administer. The service provider helped design the process to match our business needs and has followed through on all promises and issues.

Cons: Would have preferred a more formalized set up, configuration process. May be just what I am used to. No known operational issues to report at this time.

Recommendations to other buyers: Make sure you know what you want out of a dialing system and have some idea of: - Who will own the system internally. - How it will be used. - Internal controls and procedures.

ePlus Review

Apr 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: This is a terrific product. The customer support is excellent as well. I find it very easy to input call lists and I have been getting lots of connects.

Cons: Nothing negative. It would be nice to have a way in which I can do joint calling with a partner ( an outside company ) and we can trade off in taking calls.

Recommendations to other buyers: I would highly recommend this product. Not only is the product terrific as it has helped our team connect with more prospects than ever before, but also the customer support is second to none.

One of the Best!

Mar 07, 2016
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: -Web Based. Easy to install anywhere. Easy Set up -Great Tech support. Always available and responsive. -Great Sales Support

Cons: I got nothing. This product like all has some parts that require a learning curve but once you get it-YOU GET IT!

Recommendations to other buyers: I recommend calling the head of sales. Super professional. I also recommend using them for 3 months. Guarantee you'll be hooked.

Outbound Sales

Mar 03, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Really enjoyed the ease of using the program as a representative, in regards to making client notes, dispositions, and ease of finding information. We employ a good amount of people aged 40 and up and they were adapt to using a computer. As for an administrator, loading leads was easy, and finding and pulling reports was a breeze.

Cons: Whenever there were issues, there was a lot of problems that surfaced. Working with Chase for over two years, there was a problem every time, so maybe have more end-user testing before releasing.

Recommendations to other buyers: More end user trials and easier ticket submission/ responce.

Veterans liking Chase

Feb 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Customer service is prompt & really willing to see that all your needs are met

Cons: Not a thing. I think this product is the very best compared to all others i used in the past.

Recommendations to other buyers: I have none. I have many years experience with perdictive dialer & Chase is the very best by far!!

Chase Data Superior System and Excellent Service

Feb 20, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I have tried most of the Call Center Services over the past 20 years, the Chase Data System has all the features and benefits of the huge high cost systems and it is all web based. Any time there is a problem I get fast assistance, as most know that is rare with this type of vendor. The system is very easy to use and has a better contact ratio than most VOIP based systems. We look forward to the new moving to their new platform as we hear it has even more useful features to make our job even easier.

Cons: Not as many training videos as we might like, but not to much we do not like about the vendor or the product, it is one vendor that requires very little attention as the service is spot on, refreshing to say the least.

Recommendations to other buyers: Try other and you will see the difference in the ease of use and how well the system works with almost ZERO down time in over 9 months of service, that has saved us a lot in time and money.

...Great Customer Service!

Feb 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The technical staff was fantastic, they were always there for support if you needed them.

Cons: ...no cons, it was a Great experience

Recommendations to other buyers: Use ChaseData, they're Great!

Zuni Telesales Review

Feb 08, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: ChaseData allows us manage our lead base with simplicity and manipulate our data how and when we want real time without importing and exporting the list every time. I like that we can not only monitor our agents phone calls but look at there screen through desktop sharing, that makes managing agents a lot easier. I also like that I can get a live person on the phone when I need to and send in a support ticket and get it handled immediately, I run a call center and right now is important in this business. For a company to be able to offer all this and be one of the most cost effective solutions out there is truly a blessing for call centers!

Cons: There is no ability to have Voice Mails or Reports automatically emailed.

Recommendations to other buyers: Think about what is the most important thing for your business. Is it reliability, simplicity, customer service or cost of service. These guys can deliver on all aspects.

Great dialer and great support for good price

Feb 08, 2016
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It seems to do a great job of weeding out answering machines without excessive delay in transferring calls to agents. It also does a great job of keeping agents busy, shortening wait times between calls, without sending the drop rate through the roof. Other solutions I've tried seemed to force a choice between unacceptably high drop rates or bored agents waiting for calls. The support is also friendly and usually prompt. With any high tech or complex product good live support is essential. ChaseData has delivered for me.

Cons: I'd really like to have the ability to query and update our lists with free form SQL queries. Many complex searches and updates are not possible or timely. I find the easiest way is to export the list, make my changes in another program, and then re-import. I wish that wasn't necessary. For the price and performance in more critical areas though I'm not complaining.

Recommendations to other buyers: Make sure you have good steady internet connectivity and adequate bandwidth if you are using VoIP. I've found that most problems with call quality are related to bandwidth or network issues. If you are using soft phones don't run a lot of other software and keep your computers free of spyware or viruses. A busy or poorly running computer will also destroy call quality. No call center software can overcome these problems on it's own.

Happy client

Feb 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Compared to other systems we've used in the past this one functioned as advertised. Set up was easy and it worked very well with our campaigns.

Cons: We had no issues. Can't think of any one thing that left us dissatisfied.

Recommendations to other buyers: The most user friendly and functional software we've used.

Best software on market!!!

Jan 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I have used multiple dialing software's in my career and ChaseData has been the most impressive software I have worked with. It is very user friendly and the support and customer service that comes with it is second to none.

Cons: I haven't come across anything I have disliked about it yet

Recommendations to other buyers: The interface is extremely easy to navigate and almost never crashes

Excellent dialing software

Jan 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The ease and simplicity of the user interface for my call center reps is superb, I really like the ability to run multiple data lists simutaneously and the multiple caller ID feature.

Cons: I don't really have anything negative to say about the guys at chasedata or the dialing software, it was a huge upgrade from what we were using and the price point was perfect for us.

Recommendations to other buyers: Take your time setting it up and really learning the admin control panel as there are a ton of options!

We have been a Chase Data Call Center Customer since 2002

Jan 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: We have been using Chase Data Corp's Predictive Dialer since 2002 (13 Years). We had their Premise Based system at several locations ranging from 5-Users to 125-Users. The users loved the product because of the intuitive Interfaces and Quick Dialer Administrator and Agent training. We have been using the Cloud based systems for 5-years and it has been absolutely fantastic. We have gone months without having to contact the Technical Support Department and it is usually a functionality question. The product is very easy to integrate into your existing systems.

Cons: We don't have to call much but sometimes we have to go through several levels to get a Senior Tech. But the important thing is that they always answer the phone and always get back to you in a efficient manner

Recommendations to other buyers: Make sure to ask about Existing System Integration. We have been able to seamlessy integrate our existing systems with this software where the user thinks it is one complete solution.

Great value for the money

Jan 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Chase Data's call center software has done what it is supposed to do and done it dependably. The call quality has been good and the predictive dialing has worked very well to keep agents busy without a high drop rate. When there have been issues the support has been prompt, motivated and competent. Overall I have been very satisfied and can recommend Chase Data with confidence.

excellant

Dec 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been very happy with both the product and the support I have received from

Chase Data. They have been very responsive & helpful with tech support

Chasing the Competition Away!!

Dec 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We were searching for a predictive dialer solution to replace our in-house ViciDial set up.
Having worked with legacy systems in the past such as Noble Sysytems, and Spitfire, I knew what I was looking for in a dialer.

I was a little leary of using a SaaS cloub based solution, and placing the controls over the dialling algorithims in the hands of someone else..but I must say that I have been pleasantly surprised ath not only the ease of use and set-up, but the reliability as well.

Chase does deliver on the 99.99 % uptime promise, we have had only one day where there was a hardware failure in the data center, that affected our dialer, but the guys at Chase were upfront about it, worked around the clock to get us back up, and provided a generous credit for the inconvenience.

Embracing technology, whether new or legacy is not without risk, any whomever you choose for your dialling needs will at somepoint or another have an issue. Hence the standard 99.99% uptime .

For my call center which consists of 16 agents, working 2 shifts of 6 hrs each, we couldn't be happier with Chase Data in every aspect of my dealings with Chase, even down to the billing department.

I HIGHY recommend CHASE DATA as an outbound or blended solution, you wont be disappointed.

Multi room user here...............

Nov 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: While searching for a VOIP dialer I came across this company as a recommendation from a friend. Well, I was so impressed with the company and their product that I now use it in 4 of my telesales rooms. Customer service is everything with a dialer and this company delivers. I can't afford not to be dialing and without jinxing myself I'm happy to say we are always up and running strong.
Thank you Chase Data for delivering what you promise!!!

ChaseData - effective for your dialing needs.

Oct 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Previously a Five9 customer and once switched to ChaseData - Five9 could not even hold a candle to the effectiveness and ease of use of ChaseData. Switching on and off campaigns and reporting are fantastic.

Vendor Response

by ChaseData on October 15, 2015

Brett, Thanks so much for our review. I Know it took us a little longer than expected to finalize your requirements to your specifications and appreciate your patience and for you to give us a great review was very much appreciated, Thanks so much from all of us here at ChaseData Ahmed Macklai President/CEO

Great company

Oct 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I would highly recommend Chase data services to anyone. I used them many years ago, and then return down the road because I could not find service as good anywhere else. They are an amazing company with a superb product.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been passed throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Exceeded my expectations

Jun 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been working with Dialers for 15 years and I have experience with several different systems. I had used Chase briefly in my previous employment and when my new company decided to look for a new solution I recommended we give Chase a try. After a test run we decided to make the change and have been using Chase for a little over a month. We are very pleased with all aspects of the system. It is very user friendly with a a shallow learning curve. The data management app is full featured and easily manipulated. Recordings are very accessible and the DNC management is easy to use with virtually no instruction needed. The reporting feature is well rounded and supplies detailed reports that can be exported in different formats.

The help files need a little work and the scripting doesn't give us as many options as we would like, but Dan Cleary and his guys are responsive to all of our questions and issues. I look forward to a long and productive relationship with Chase.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been passed throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Very easy learning curve. Plenty of help from support when needed.

Jun 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have used it with various versions of Windows and have found it to work with all of them. When adjustments are necessary the support team is quick to respond.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been passed throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Excellent Product, Exceptional Service

Jun 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Obviously, I've worked with various dialer systems throughout my career, and I can definitely say that this one is the most efficient one I've worked with.

As far as customer service goes, Mr. Dan Cleary has always been tremendously responsive, giving me personal attention any time I needed to deal with anything (which is not often!). That's definitely above and beyond, and it is much appreciated.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been passed throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Hands down the best dialer program we have ever used

Jun 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After using, testing and talking to other predictive dialing systems we found Chase Data, we were skeptical at first as we have tried so many other systems to support our call center(s) and the one were using was constantly dropping calls, to much lag time after words were said before the other party heard them and never ending static we decided to change. After explaining our situation, Dan and G were extremely helpful and had us set up and dialing again in no time with none of the problems were experienced with the other vendors. I have been running call centers for over 25 years and it is refreshing to find a vendor like Chase Data that cares as much about our success as we do. Bravo Zulu (Military term for Job Well Done) to the team over there, we look forward to seeing what the future has in store with what we consider one of our most trusted vendors.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been passed throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Best Hosted Dialer experience I've had in 20 plus years in the business

Jun 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As the owner of a TeleServices company for 15 years, I've had my share of experiences with dialer companies.

I've been using Chase for about a year and a half and have been very pleased.

Unlike the other companies that claim that they don't go down, Chase really doesn't have any downtime.

You can always reach a support person to address your questions and concerns.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been passed throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Chase Data Experience

Jun 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using Chase Data now for quite a while and have found both the promptness of issue resolution and the response to increase or decrease of licenses to be the fastest in the industry. I have used several other companies over the years and appreciate the work they have put in to make our call center a success. Thank you Chase Data Team! GJ

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been passed throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Great Software, Easy to use!

May 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great Software, easy to use, excellent customer support.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been passed throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Exceptional service and software provider

Apr 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have had the pleasure to work with ChaseData for my hosted dialer needs for over 15 years!
As a business consultant and call center program developer, I have had the opportunity to compare with the many "service providers" over the years and always recommend Chasedata to my clients and personally used their technology for my own call center solutions. Ahmed and his crew offer the personal touch that larger providers can never come close too. Their interface is very user friendly and they are always improving features that make my job alot easier.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

User friendly, numerous informative reports to choose from, friendly customer service

Apr 29, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: About 7 or 8 years ago when my company made the transition from manual dialing to a predictive dialer for our market research reps, we had tried several companies previous to ChaseData. ChaseData seemed to be the best fit for what we were looking for at that time, which was basically a user friendly software. Through some testing and several upgrades over the years, I can say that ChaseData was the right choice.
Whenever we needed changes made to the software to benefit the company's production, ChaseData always complied. Despite a few "hiccups" with these changes, any issues were resolved in a timely manner. When new reps came on board with my company, ChaseData takes numerous calls helping them downloading the software and also checking for any issues they may have on their own pc's to prevent the software from working up to it's potential
My company has continued to grow over the years and ChaseData software has helped in making that possible.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Chase Data

Apr 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The system is very easy to use. The staff is friendly and they continue to be helpful.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been passed throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Always my first option for Call Center Management

Mar 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been in contact with both Dan and Guillermo and they always go above and beyond to make our company happy. I'm looking forward to a long standing business relationship with you guys!

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

maple tree service

Mar 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: great service, great tech support, really the best on the market.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Very satisfied customer

Mar 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am very new to all this kind of technology, and felt almost stupid asking so many questions. To my great relief I fell on Dan who was so patient with me, he spent over an hour helping me do all the things i couldn't figure out. I have never received such amazing customer service and support from any other company. I definitely recommend them to all who are looking for a dialer.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Great Product

Mar 09, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This program is easy to use. I have representatives that have next to no computer experience and they are able to catch onto this program very easily. If we do have any problems, the Customer Service/ Tech Department helps us in every way possible, even remote accessing the computer and solving it for us. Friendly staff, available a lot of the time, and an easy company to work with.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Greatest dialer I have ever used

Mar 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been a customer for years of Chase Data and I have never had an issue when it comes to billing or customer service. They have a great team and the software is very user friendly. The company and software is worth every penny!

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Easy to use Dialer with Great Funtionality

Mar 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The dialer software is easy to use and easy to set up for new users. Great reporting and even better customer service when it is needed. I would highly recommend this product to anyone who needs flexibility in their dialer software.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

3-4-15

Mar 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The use of the dialer is very user friendly. It has allowed my company to maximize the number of contacts per hour.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Chase auto dialer

Feb 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I like how easy it is to use.
If I don't know understand how to use the system I simply call and a text support staff was very helpful.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Blended Dialing

Feb 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very well and up to date system and user friendly . Can`t ask for anything more . I have 4 other call centers using it and would definitely recommend .

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Nailed it.

Feb 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been using this system for about a year now and can say after a full years cycle the benefits of this dialing system far out weigh any others I had reviewed. Extremely easy to tailor and customize every campaign to each agents specific skill set. The customer service and live help chat have been phenomenal with literally 60 second or less response time. Whole system was an easy setup with in a hour or to switched and up and running making the process less intimidating to switch over to this power station system.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

ChaseData long Customer

Feb 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This dialer is one of the most easy going software and most efficient dialer in the industry. They meet every technology features and plus they are able to customize your dialer based on your needs. I highly recommend ChaseData Powerstation

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

I've been using Chase Data for almost 10 years and they are the BEST!!!

Feb 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We find Chase data's system easy to use with many bells and whistles. Any time we have a problem it is usually fixed right away. We look forward to expanding our business with Chase Data and doing some advanced customization with the help of their tech team.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Good Performance & Customer Support

Feb 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was hesitant to transfer service and move onto this platform at first, but after the past 3 months of results we have seen it's value five-fold.

Month to month renewal allows for my small business to only use the licenses and minutes I need during that month which gives us the greatest impact to our bottom line. Service is consistent as is the dialer itself. We have experienced limited interruptions with our dialer thus far and when there has been an issue it has been pretty quick to be resolved.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

If you use a different dialer in your operations, I recommend switching to ChaseData!

Feb 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: In a Contract CTO position for a client (NDA), I tried two other dialers. They both failed miserably!
Problems switching to Chase Dialer Fixed:
* Imports and Exports from the Database are a Snap.
* Managing Campaigns, seriously easy.
* Sales Support Before, During Testing and Once Live EXCEEDS EXPECTATIONS.
* Agents were up and running within hours with limited training because it is so intuitive.
* Productivity as a Result? WOW!
It is easy to "Think" you are saving money with a cheaper solution, until you use this and see what you didn't get from the others, because your previous dialer simply can't compare.
Real Time Reports you don't have to check your inbox for, live, on the monitor with the capability to monitor, coach, barge into any call from anywhere you can access the web. Reports that don't need to be produced by aggregating data from multiple sources. Log in, select what you want and click, full history and stats to within seconds of real time.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

ChaseData continues to deliver

Feb 16, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I've used ChaseData for well over 15 years and have watched it grow exponentially. From software to a web based dialing platform I've seen it all and they are still moving right along. Quite a few other companies have come and gone since then and Chase has either out lived or out paced them all. To be fair I have taken one star away from customer service only due to the realities of being around for so long you are bound to run into a few situations that are out of your control dealing with CSR. However, the current team of tech reps are spot on and available when you need them.

The only thing I would ask them to do is to make the product I-pad friendly..

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Chase Data Dialer

Feb 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: 3 offices on this network for 10 years , reliable , efficient and it makes us a ton of money .

Highly recommend to anyone that asks .

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

A customer

Feb 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: If anyone reads this comment? This is the best system out there, also the customer service is outstanding!!!!!

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

ChaseDatacorp Software

Feb 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great software. Easy to use. Very Stable. Great Support! I never had seen the software or had any training. Had it mastered in 3 days! Great Tech Support.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Phenominal Technology and Customer service

Feb 03, 2015
5/5
Overall
5 / 5
Ease of Use

Comments: Dan Cleary and staff have been very helpful in the set up and implementation of the ChaseData Dialer. We are running smoothly it is easy to learn and run. Basically it's turn key becuase of the back office support they supply. Thank you guys
Ralph Q

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Great service all around!

Feb 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The chase data corp employees are friendly, helpful and we're always able to fix my issues. Whenever I had a question Chris and Danielle would quickly connect me to Guillermo who helped me answer any questions. He is kind, patient and explains everything with ease and from an expert stand point. I will definitely work with Chase in the future.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

I Am a very satisfy customer of Chase Data

Jan 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: One phrase to describe this product( world best kept secret). I love the interface, the custom reporting and so many other helpful features as creating sub campaign within a campaign and working different campaigns simultaneously.

I enjoy talking to all of the employees there, they know the product and always happy to answer any questions or short train on anything even after work hours.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Review of Services

Jan 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We used the dialer for the purposes of reaching out prospective clients. The system was very user-friendly and the support staff was extremely knowledgeable.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

one of the best platforms to use for dialing and data management.

Jan 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Excellent product. Very easy to use, and great support.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Student Aid Services is very happy with Chase Data Corp

Jan 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very pleased with the system, service, and customer service

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

hosted Dialer

Oct 08, 2014
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We have been using this system for over 2 years now -It has all the bells and whistles It does MANY things other systems we tried cant- Great for reports and Lead management. I highly recommend it -I am not one to write reviews but finally a system that understands a call center!

Vendor Response

by ChaseData on October 09, 2014

Thank you Jon for your kind words. We are always working daily to provide you the best contact center service possible over the cloud.

Ex-User

Aug 29, 2014
2/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: We were a user of this product when it was clunky and glitchy. It's gotten a lot better in the last couple years.

The issue is customer service. Sometimes the phone rings 20 times. No one seems to be in charge and no one has an answer. Their pricing is reasonable and the software, while under-featured vs. the competition is adequate.

Vendor Response

by ChaseData on January 30, 2015

Dear Sue, I apologize that you had difficulties getting in touch. Customer service is a very important priority for us at ChaseData. In response to your review, I made it a point to investigate your account. As your probably know the company no longer supports one seat operations, and as a result we where unable to offer you our services. I am sorry this was the case and wish you the very best and your business endeavors. Sincerely, Ahmed Macklai CEO

Customer Excellence

Jul 31, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Having worked in call centers for over 8 years now,I've been exposed to many similar systems.
This is now the second company I've worked at that uses ChaseData's system and my experience from product to customer service has always been phenomenal. It's always good when a product works as it is designed but nothing in this world is 100% perfect and if an issue arises, their staff is always on top of it. I can say with confidence "their is no equal to this company and product".

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

A+ system and service

Jul 30, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've used several versions of dialers over the years. From expensive hardware based systems to cloud based dialers. Chase Data by far has the most user friendly, versatile platform I have come across. They're customer service reps are friendly and experienced and have walked me through several of the features till I had felt comfortable with the platform.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Review for Powerstation

Jul 28, 2014
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: So far we have had a relatively good experience with Chase Data. We have had a few issues with our system due to wrong instructions, but all have been fixed. The numbers are generally given to us in a timely manner. We do have problems getting through to the help line quite often, however. There are different cruise promotions and surveys we often have to fill out in order to get to customer service.

Vendor Response

by ChaseData on July 31, 2014

Hello Erin I am sorry to hear that you had the wrong instructions sent out to you. We were not advised there was an issue but as you know our tech support is always available to help. You had commented that in order to get to customer service that you would have to take a cruise survey. I can assure you that is not true as we are not associated in any way with any type of promotion. In fact if you call now at our customer service line at 888.739.8218 you will find this to be the case.