# InStream Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is InStream the right CRM solution for you? Explore 41 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144510/InStream/reviews --- InStream 4.7 (41) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of InStream Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews Said S SaidEducation Management, 501 - 1,000 employeesUsed the software for: Less than 6 months. “The ease of using the software from a mobile device or a computer makes the user experience more complete and remote from a distance.“ July 10, 2021 ## Showing most helpful reviews Showing 1-25 of 41 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Said S. Said Education Management Used the software for: Less than 6 months ### "Stream Your Life" July 10, 2021 5.0 My experience of use was mainly to contact my other teachers at the school, add some extras to the educational offer and we all agree in case of any enrollment Pros The ability of the platform to integrate and control the relationships I have with clients and others makes it one of the best offers in this type of software. The ease of using the software from a mobile device or a computer makes the user experience more complete and remote from a distance. Save time to use it in other equally important activities is the best option they offer Cons Sometimes the page was saturated and it demanded more internet consumption, which was a problem to use in places with difficult access or where I did not have unlimited internet. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) I was testing most platforms, so these 2 were my options Review Source VR Verified Reviewer Investment Banking Analyst Financial Services Used the software for: 1-2 years ### "Communicate With Clients Effectively with InsStream" October 12, 2018 5.0 Pros My job is to gather information of potential, high-risk and low-risk investments which means I work long, gruesome hours. With the constant change in the market, I need to keep up and be glued to updates of our current economy. I was searching for a software that could assist me in efficiently communicate with stockbrokers, fund managers and clients and I came across InStream. This software helps me gather relevant data from my clients so I can match them with the right investments. It also keeps a history of all your communication with your clients which is very helpful, because you can always go back and check if you forgot something. Cons I’m very happy with their program. However, I must say that their features are quite basic. It would be great if they can offer more services aside from client and risk management. Review Source VR Verified Reviewer Founder Used the software for: 6-12 months ### "Good software, might be dead though - no customer support and bugs" April 16, 2018 4.0 sorted out my CRM workflow Pros The GUI follows normal conventions so it is easy to use, getting started is pretty much instant unlike the Sugars etc. I also like how it integrates and tracks conversations via email and displays social media posts related to leads/opportunities etc. Cons Support non-responsive, bugs that have been there for ages are not getting fixed, social links show you things, but nothing else. Recently Google stopped trusting InStream so email linkage no longer works. There is also no way to export. Review Source Abiola A. Consumer Relations Analyst Consumer Goods Used the software for: 1-2 years ### "Instream enable us create relationships." July 5, 2018 5.0 Pros Instream enable me collect important information about our customers by helping my team automatically gather important sales data and leads from major social networking platforms like Linkedin , Twitter and Facebook. I like its aesthetic view of seeing all activities of our leads via a grid view .In comparison with other CRM tools ,information on Instream is entered automatically and this its best selling point. Cons Great experience so far using Instream. However it takes time to really understand the nook and cranny of Instream. Requires a lot of patience as Instream isn't the most intuitive CRM out there. Review Source Manny L. Manager Financial Services Used the software for: 2+ years ### "Used since beta. Well developed, lightweight CRM." January 29, 2019 5.0 Pros I like the lightweight interface that gets down to business. Not a whole lot of clutter of charts just your leads and pertinent information with customizable information fields. Cons Sometimes I do wish it had charts or metrics you could use but for small businesses it works well. Review Source VR Verified Reviewer Chief Engineer Medical Devices Used the software for: 6-12 months ### "Great Polish CRM" April 19, 2019 5.0 Pros Support team is better than enywhere! Mis something? They will help you! But to be honest - you don't need to contact them very often - software is very easy. Cons Yoe need some time to learn all features Review Source Richard P. Used the software for: ### "Get things done with a beautiful interface interface" March 27, 2017 4.0 InStream presents a beautiful interface and has all the functionalities that I wanted for my recently launched web design agency. We were looking for a cheap CRM to manage our leads and opportunities. This software allowed us to do this. and more! Highly recommend Pros Beautiful interface. Fast customer service. Cons No free mode. Not the best price. Review Source Response from InStream.io March 28, 2017 Hi Richard, thank you for the review, really appreciate your good words! Tugrul U. Online Shop Manager Retail Used the software for: 6-12 months ### "All my links are under one roof" October 14, 2018 5.0 Pros It is very good to be able to organize both my existing business contacts and potential contacts under one roof. It has a simple design. It is nice to be able to import contacts on different platforms. Cons I used it for almost a year and I didn't see a feature I didn't like. Review Source Tom D. Used the software for: ### "Great product" May 5, 2016 5.0 It facilitates my everyday tasks, I don't know how could I go by without it! Review Source Justyna W. CEO Used the software for: ### "Helpful in sales process" May 5, 2016 5.0 We recommend this software, finally a CRM that got sales funnel right. Review Source KN Katarzyna N. CFO Used the software for: ### "very valuable for our business" May 5, 2016 5.0 very user-friendly CRM, very valuable for customer success management and the best CRM I have used Review Source MP Matt P. Used the software for: ### " 5 STARS PRODUCT" May 5, 2016 5.0 InStream\_io - very intuitive and practical CRM I've used. Great job! Review Source PB Pawe¿ B. Used the software for: ### "Nice tool, quick support " May 5, 2016 5.0 Nice tool quick support easy to use Review Source MO Mahmoud O. Co-Founder Marketing and Advertising Used the software for: Less than 6 months ### "I like the portal" March 31, 2017 5.0 the posrtal very useful and easy to use, the only thing is i can't find a reviews for the websites hosting. Review Source Wojciech C. CMO Management Consulting Used the software for: 2+ years ### "null" February 15, 2018 5.0 Review Source TG Tom G. CEO Used the software for: ### "Instream is an awesome app" May 9, 2016 5.0 Instream is an awesome app that helps you to strengthen business relations not only with your frequent/ potential customers but also with people it is important for you to remain in a good contact. The biggest advantage for me is that you can create your own lists without much effort, so that the platform become personalized for your specific needs. What do you dislike? Hard to find something that is not working and I don't like itI really can feel that they really care about their customers and I won't be left alone whenever I will meet any problem or have any question. What benefits have you realized? I am saving a lot of time and I can see that my team at work have better contact now. Everyone knows what to do and they are only seeing what applies to their duties so that we are avoiding now not clear situations and unnecessary mistakes. What's more, seeing everything related to one person in one place helps me with constructing better offers. Recommendations to others considering Instream Do the good research and make clear what your needs are. There are many CRM platforms available on the internet, they are all good, but u have to know which one would be the best for you. Before finally deciding on InStream I was signing in for 4 other platforms and after a month testing different products on trial versions I knew with which one I have to stay. Review Source PP Pawe¿ P. Marketing and Advertising Used the software for: 6-12 months ### "Probably the best CRM" June 11, 2016 5.0 This is what I was looking for a long time. Intuitive menu, great design and functionality This is what makes me say that is probably the best CRM on the market. Pros Quick and User-friendly support. All my expectations were met. Review Source KF Kirsten F. Used the software for: ### "Great product but not for my purposes" April 4, 2017 4.0 This is a really easy to use and set up way to track clients. The interface is well laid out. Their cap on contacts made it not worth the money as other products do not cap number of contacts and my company has over 100k contacts. it was a bit unclear where if you buy premium (which is only a few dollars higher than what we use currently) whether that would be for "unlimited" users as the price noted per user. My associate tried to find an answer to the question, but never heard back) so we simply moved forward with another company. But I would definitely recommend this for someone with less clients. Review Source Response from InStream.io April 11, 2017 Thanks Kirsten for review JP Jean P. Information Technology and Services Used the software for: Less than 6 months ### "A great CRM for starting out" March 31, 2017 5.0 I'm still digging into it but I'm enjoying the experience. I need a CRM to manage my client pipeline and Instream.io is a top contender. What I like the most is the user interface and the price is reasonable too. The help desk is good too. One thing I wish for is a clearer demonstration of how powerful this CRM is. The more I look into it, the more I discover. But I prefer to be "spoon-fed" - that's just me though! ;) Pros Easy to use Nice to look at Cons Not enough clear demonstrations of how it can be applied. Review Source Response from InStream.io April 11, 2017 Thanks Jean! DS Dorota S. Used the software for: ### "Great, Easy to use CRM" May 11, 2016 5.0 We are an organization that has just began the first stages of our email outreach campaigns and so far Instream has been great for us to track our engagement with prospects. The system is very easy to load new contacts and then sort those contacts into targeted lists. The list feature is highly customizable in terms of the information that can be shown and data fields that can be added. Instream's customer service though is what sets it apart from other CRMs. The support team is there virtually on demand to help you. Would definitely recommend Instream to others. Review Source BJ Becky J. Marketing Manager Used the software for: ### "Exceptional CRM Software" May 7, 2016 5.0 I chose this CRM software based on the features it offered for free, and the paid version as well. It just offered more. Filip, one of the developers, spent quality time with me learning all the functions of this software and helping me customize it to my industry. Who does that anymore? I was very pleased, and extremely impressed with the features and thought put into InStream, and the customer service that I received. New features are constantly being added. Everyone should give this platform a try. It is perfect for keeping up with our leads. Review Source Marcin S. Chief Engineer Medical Devices Used the software for: ### "Nice tool for managing connections" March 31, 2017 4.0 We are using InStream to manage our connections and gather all information about potential customers, partners and venture capitalists. It is easy to use, easy to find and easy to share Review Source Response from InStream.io April 11, 2017 Thanks Marcin for review :) FR Florian R. Used the software for: ### "Good Service for StartUp companies" March 27, 2017 4.0 I was looking for a Tool which supports my sales processes in a easy way. As a start up, you have to take care about your budget. So InStream was the best too to make my business growth and held the costs low. Review Source Response from InStream.io March 28, 2017 Hi Florian, thanks for the review. Hope our system have helped you to develop your sales ;) Cheers, Natalia LS Levente S. Used the software for: ### "Nice design, easy to use but still needs some important features" May 5, 2016 4.0 Pros: Pretty nice online CRM software, very basic but that's fine until you're looking for a place to sore and manage your contacts. Easy to use and pleasant for the eye. Cons: I did not find any way to export the data into CSV. No backup function ether, which is essential! Review Source AW Ahmed W. Marketing manager Used the software for: ### "Backpacker approved" May 5, 2016 5.0 Nice app for freelancers and people who had to handle business while travelling a lot. It is really cool that I always have access to it. I even use it more from my mobile than pc. I do wander how ppl working on this app took care of every single detail Review Source Similar Products Featured