IMsupporting

IMsupporting

3 / 5 1 review

Who Uses This Software?

Companies looking to offer support for their current client base or even sales support to enable up-selling from withing their own website.


Average Ratings

1 Review
  • 3 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $2.50/month
  • Pricing Details
    Prices based on usage and operators.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • IMsupporting
  • www.imsupporting.com/
  • Founded 2015
  • United Kingdom

About IMsupporting

IMsupporting provide live chat software and support software solutions to websites across the globe. The IMsupporting platform is a 100% web based solution that requires zero installation or continuous upgrade or security management. Advanced features, Departments and multiple operator accounts enable our customers to support their own users base in an efficient way.


IMsupporting Features

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding

IMsupporting Reviews Recently Reviewed!

074533c0ecf6924f59460bd3ec15623e

Learning through use

Nov 07, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Excellent customer support & provided clear information that was reasonably easy to apply and initially set up

Cons: There were elements of the product CHATBOT that were not easy to use and the quality of functionality can be improved