--- title: "CARET Legal Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CARET Legal Software - reviews, pricing plans, popular comparisons to other Law Practice Management products and more." source_url: "https://www.capterra.com/p/144573/CARET-Legal/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # CARET Legal Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CARET Legal ## What is CARET Legal? CARET Legal automates the most critical processes in your firm to help you manage all aspects of your practice. Our award-winning law practice management platform is designed to take you further. From client intake, to matter management, to back-office reporting, CARET Legal enables you to save time, increase team collaboration, scale your business, and collect revenue faster than ever before. ## What is CARET Legal used for? [Law Practice Management](https://www.capterra.com/law-practice-management-software/)[Legal Case Management](https://www.capterra.com/legal-case-management-software/)[Legal Billing](https://www.capterra.com/legal-billing-software/) Overall rating Based on 160 user reviews Reviews sentiment Positive 86% Neutral 6% Negative 8% Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## CARET Legal alternatives Highest Rated [4.7 (1,752)](https://www.capterra.com/p/105428/Clio/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.3 (204)](https://www.capterra.com/p/58931/neos/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.6 (807)](https://www.capterra.com/p/115613/MyCase/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (301)](https://www.capterra.com/p/140815/Filevine/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/144573/CARET-Legal/alternatives/) ## FAQs about CARET Legal Overview ### What problems does CARET Legal solve? CARET Legal solves fragmented law-firm administration by combining matter records, documents, emails, calendars, tasks, timekeeping, billing, trust accounting, and invoicing in one system. Attorneys, paralegals, office managers, and small-to-midsize firms benefit from organized case communication, fewer missed billable entries, clearer deadline ownership, and faster invoice preparation and payment tracking. Answer based on 109 reviews Overview ### Which roles and teams benefit most from CARET Legal? CARET Legal is most used by attorneys, associate attorneys, and paralegals managing matters, client records, deadlines, and legal documents. Managing partners, firm owners, and administrators rely on it to oversee firm operations, billing, and reporting, while office and accounting teams handle invoices, payments, trust accounting, and day-to-day financial administration. Answer based on 152 reviews Overview ### What company size and industries is CARET Legal built for? CARET Legal is designed for small and mid-sized law firms, with 99% of reviewers representing small businesses and Law Practice as the leading industry at 65%. It also serves Legal Services organizations, which account for 31% of reviewers, while Government Administration represents 1%. Answer based on 160 reviews Features and Usability ### What are the key features of CARET Legal? CARET Legal includes billing and invoicing, time tracking, and expense tracking for recording work and costs by matter, updating entries, and creating invoices. Its legal case management tools organize matters, emails, tasks, and case notes, while document management provides folders, subfolders, document search, and file storage. Answer based on 25 reviews Integrations ### Which third-party tools and platforms does CARET Legal integrate with? CARET Legal integrates with 10 third-party tools, including Google Calendar and Gmail for scheduling and email, Google Drive and Google Docs for file work, Microsoft 365 and Microsoft Outlook for productivity, QuickBooks Online for accounting, and NetDocuments for document management. Answer based on 14 reviews Getting Started and Support ### How easy is it to onboard and train a team on CARET Legal? CARET Legal offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers report that staff can learn core tasks quickly because the interface feels intuitive, particularly for everyday users. Administrators and teams adopting advanced workflows, billing, or reporting typically need more time, staged training, and hands-on support. Answer based on 26 reviews Getting Started and Support ### What customer support options does CARET Legal offer, and how do users rate the experience? CARET Legal offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative support, and chat. Users frequently describe staff as responsive, knowledgeable, and helpful, particularly during setup and troubleshooting. However, some report slower responses, unresolved technical problems, inconsistent communication, and difficulty obtaining effective assistance after the transition. Answer based on 68 reviews Bugs and issues ### Does CARET Legal have bugs or reliability issues? CARET Legal centralizes legal work effectively, but some law firms report glitches, slow periods, and occasional downtime. Email and Outlook synchronization draw the most criticism, including delayed messages and calendar issues. Support often resolves routine problems, though teams that depend heavily on email or accounting may find recurring technical errors disruptive. Answer based on 34 reviews ## Features AI summary Based on 1,623 Law Practice Management reviews Capterra data shows that buyers of law practice management software rank the following features as their top priorities: - **Legal Case Management** (**68%** of reviewers rated this feature as critical) - **Billing & Invoicing** (**69%**) - **Document Management** (**50%**) CARET Legal supports all three features that reviewers rate most highly: **Legal Case Management**, **Billing & Invoicing**, and **Document Management**. Together, these capabilities help law firms keep case details organized, manage client billing accurately, and maintain important documents in one place, allowing teams to work more efficiently and stay on top of daily legal operations. Legal Case Management 4.3 (17) 64.71% of 17 reviewers that rated this feature as important or highly important Systematic approach to handling legal cases, matters, or projects within a law firm or legal department Document Management 4.1 (25) 72.00% of 25 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Time Tracking 4.5 (23) 69.57% of 23 reviewers that rated this feature as important or highly important Measure and track time including hours worked and paid time off (PTO) Trust Accounting 4.2 (15) 80.00% of 15 reviewers that rated this feature as important or highly important Manage bookkeeping for client trust accounts Task Management 4.1 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Billing & Invoicing 4.0 (40) 72.50% of 40 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers CARET Legal 141 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Accounts Payable: Track money owed to a company's creditors/suppliers - Accounts Receivable: Track outstanding invoices and the money owed from clients - Accrual Accounting: Recognizing income when earned and expenses when incurred regardless of when cash is received or disbursed. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Approval Workflow: Route documents and other data through one or more stakeholders for review and approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Asset Accounting: Manage adding fixed assets to proposed budgets - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automatic Backup: Data is backed up automatically to prevent data loss - Automatic Billing: Setup and send recurring or automated bills - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Bank Reconciliation: Compare and match accounting/financial records with corresponding bank statements - Bankruptcy Case Management: Management of a legal case related to insolvency of a business or individual - Billable & Non-Billable Hours: Track billable hours and/or non-billable expenses for work performed - Billable Items Tracking: Track the list of items required to be billed/invoiced to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Budget Tracking: Track actual spending to ensure it's in line with the planned budget - Budgeting/Forecasting: Create budgets based on historical data and future projections - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Case Notes: Access and track notes regarding case activities and updates within case files - Cash Flow Management: Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period - Chart of Accounts: A financial statement that lists a company's accounts and details the account type and balance - Check Writing: Issue payments to third parties via checks - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Conflict Management: Search and check for conflicts of interest or statutes of limitations - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - Credit Card Processing: Accept and process credit card transactions - Critical Date Alerts: Notifications received when important dates and deadlines are coming up - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Statements: Reports that show customers their invoices, payments, and balance on the account - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Invoices: Invoices that can be tailored according to company's branding, payment terms and personalized information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Deadline Management: Specify or track the date/time a project, task, etc., is due for completion - Docket Management: Manage and maintain a detailed record of information and updates associated with each court case - Document Automation: Automated or logic-based workflows that assist in the creation of electronic documents - Document Capture: Scan, move or upload electronic files within the software's repository - Document Check-In/Out: Switch documents into read-only mode to prevent concurrent editing by multiple users - Document Classification: Assign categories, labels, tags, or attributes to documents for organization, search and storage - Document Generation: Custom forms to streamline repetitious aspects of a document - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Review: Review and analyze existing information across documents - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Electronic Filing: Transmit documents to regulatory authorities over the web - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Encryption: Convert data into a code for security - Estimating: Estimate expected cost based on various factors before a project begins - Exemption Management: Identify and track situations that legally reduce financial liability - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Financial Analysis: Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Financial Reporting: Generate reports to assess the financial performance of an organization - For Family Law: For legal practices focusing on issues involving family relationships, such as divorce, child custody, adoption, divorce, and more. - For Lawyers: Software is specifically designed to address the needs of professionals in the law industry - For Legal Professionals: Specifically designed to address the needs of law firms and legal departments - For Small Businesses: Designed for small businesses - Forms Automation: Automate repetitive tasks such as filling out information or creating certain types of forms - Forms Management: Store, manage and track all forms in a centralized location - Full Text Search: Search for specific words or phrases within a document or database - General Ledger: Centralized accounting record which tracks all financial transactions - Income & Balance Sheet: A statement detailing the financial position of a business including assets, liabilities, and equity at a certain point in time - Invoice Creation: Create invoices from scratch or have recurring invoices - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Invoice Processing: Creation, processing, verification, and execution of invoices till the payment is made - Journal Entry Processing: Initiate, document and approve journal entries throughout the accounting cycle - Legal Case Management: Systematic approach to handling legal cases, matters, or projects within a law firm or legal department - Legal Forms Library: Repository of industry-specific forms that can be used as is - Matter Management: Manage and track all matters, contracts, and documents across the day-to-day legal lifecycle. - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Notes Management: Allow users to create, edit, and sort multiple notes - Online Intake Forms: Online forms for managing client intake - Online Payments: Accept and process online payment transactions - Optical Character Recognition: Ability to recognize printed or written text within digital images or scanned documents - Payment Processing: Accept, record, and reconcile financial transactions - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Accounting: Manage and track financials on a project-to-project basis - Project Time Tracking: Measure time to completion or hours worked for projects - Project Tracking: Monitor the progress of projects from start to finish - QuickBooks Integration: Integrates with QuickBooks - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Receipt Management: Upload, track, and submit receipts in a central database - Records Management: Ability to record, store, update, and retrieve information - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - SMS Messaging: Send messages via SMS - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Tax Management: Implementation of various strategies to manage tax obligations via planning and maintaining compliance - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Time Tracking by Client: Track time worked per client - Time Tracking by Project: Track time worked per project - Timesheet Management: Track the amount of time spent on a job or task - Transaction Management: Manage, record and track all business exchanges in form of money and its related interactions in the system - Trust Accounting: Manage bookkeeping for client trust accounts - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Version Control: Track revisions and updates made to files and navigate between different versions - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (152) 4.3 Based on 152 reviews ## Pricing Value for money 4.3 (137) [View pricing plan details](https://www.capterra.com/p/144573/CARET-Legal/pricing/) Enterprise Custom Quote Available It includes: - Built-in Email - Document Management - Calendaring - Task Management - Contact Management - Billing - Accounting - Reporting - Client Portal - Document Storage - LEDES Invoicing - Integrated Payments - Tier 1 - 24/7 Support Enterprise Plus Custom Quote Available It includes: - Department Based Accounting - Native Document Editing and Storage - AI-Generated Document Summaries - CARET Analytics with standard dashboards and reports - Built-in Email - Document Management - Calendaring - Task Management - Contact Management - Billing - Accounting - Client Portal - Document Storage - LEDES Invoicing - Integrated Payments - Unlimited Document Storage - Automated Workflows - Custom Permissions Enterprise Insights Custom Quote Available It includes: - Tier 1 - 24/7 Support - Custom Data Visualization - Automated Workflows - Department Based Accounting - Native Document Editing and Storage - Custom Permissions - AI-Generated Document Summaries - Built-in Email - Contact Management - Client Portal - LEDES Invoicing - Integrated Payments - Unlimited Document Storage - CARET Analytics with configurable reports and dashboards - Flexible Reporting Value for money 4.3 (137) 4.3 Based on 137 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Google Contacts](https://www.capterra.com/p/203196/Google-Contacts/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (152) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (152) 4.4 Based on 152 reviews ## User reviews Overall rating 4.4 Based on 160 reviews Filter by rating Counts reflect reviews available in this feed. 5(109) 4(29) 3(10) 2(8) 1(4) Mentioned topic Recent reviews first, then most helpful SB Syretha B. Firm Administrator Used the software for: 3-5 years ### "Easy to navigate but the glitches are frustrating" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 September 27, 2026 I used CARET Legal for almost 4 years and the customer service team has been fairly responsive. However, this past year the glitches have been more frequent and some of our reported issues remain unresolved, which has negatively impacted of efficiency. Pros CARET Legal's clean layout and user friendly navigation is definitely one of my favorite things about this software. Cons The spontaneous glitches have become more frequent and frustrating for the team. This has also had a negative impact on productivity and efficiency. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Brooke R. Paralegal Used the software for: 1-3 years ### "Excellent Legal Program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 9, 2026 I enjoy Caret Legal, and how it allows us to stay connected to our caseload outside of the office or at my desk. Pros It is very easy to navigate, and I enjoy the cloud based system that can also be accessed via the App on your Iphone! Cons It seems to be difficult for the seniors here at my office, in terms of navigation. Pop up windows with their own X box completely goes over their head. Small things like that. Learning anything new at an old age is a challenge, not sure it is a caret issue... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MP mary P. Paralegal Used the software for: Less than 1 year ### "Billing with Timer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 24, 2026 It has been very user friendly for beginners. Billing was my biggest challenge and the time feature has been a life saver. Pros The time feature has been very helpful. I have learned to become dependent on the timer and it is a game changer. Cons Have not found anything I dislike about it so far. I have been a paralegal for over 15 years and this is the first firm I have worked for that uses caret. It has proved to be very user friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SF Sarah F. Attorney Used the software for: 1-3 years ### "Positive Experience " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 19, 2026 My overall experience with CARET is a positive one. So positive, that when I helped start a new law firm, we purchased the same CARET system. Pros CARET makes client billing simple and easy. The dashboard is helpful and user friendly, and customer service is always responsive. Cons CARET is the only system of its nature that I have ever had the pleasure of using, so I do not have any negative feedback. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MD Marissa D. Accounting Manager Used the software for: 3-5 years ### "2026 Review of Caret Legal" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 10, 2026 It has been an efficient way to organize all matter data with legal billing and has kept up current on billing. Pros The integration of accounting and financial aspects with legal billing in all in one place. It has also streamlined our billing process. Cons If Caret had more financial functions it would be appreciated to mimic a more substantial accounting platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Samantha M. Paralegal Used the software for: Less than 1 year ### "Streamlined Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 6, 2026 It has been so helpful to have Caret and to streamline our Case management, billing and invoicing, and document management …all in one system, so you don’t need multiple tools stitched together. Pros Caret Legal has been a game-changer for our firm. From the moment we implemented it, we noticed a significant improvement in how efficiently we manage cases, billing, and client communication. The interface is clean and intuitive, making it easy for our entire team to get up to speed quickly without a steep learning curve. One of the standout features is its seamless integration of case management and accounting tools. Having everything in one place has saved us countless hours and reduced the risk of errors. The billing system is especially impressive. It is customizable, accurate, and easy to use, which has helped us streamline invoicing and improve cash flow. Customer support has also been excellent. Whenever we’ve had questions or needed assistance, their team has been responsive, knowledgeable, and genuinely helpful. Overall, Caret Legal delivers exactly what modern law firms need: reliability, efficiency, and smart organization. It’s a powerful tool that has made a noticeable difference in our day to day operations, and I would highly recommend it to any firm looking to upgrade their legal practice management software. Cons There are times the program will lag and the calendar will be delayed in reflecting the entries we add. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Attorney Used the software for: 3-5 years ### "RUN, don't walk away from CARET!" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 25, 2026 Would NOT recommend using CARET, especially the accounting program. The software is buggy and the company couldn't care less about improving the product. Pros It has a decent database and calendaring system. That is all I can recommend about CARET. There is nothing else positive to say. Cons Everything else is TERRIBLE! The billing (Accounting) program is almost worthless. It has so many bugs you have to work around that it makes running statements a nightmare every month. When you call tech support about a problem, you get a five step process to "force" the program to perform a task it claims it does automatically. Tech support tells you they don't correct problems until enough people complain. And for all of this, you get a 15% increase every year at renewal time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Managing Partner Used the software for: 1-3 years ### "CaretLegal is an overall unwise investment" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 February 24, 2026 After years of mediocre product performance and consistently poor communication, our firm decided not to renew with CaretLegal (formerly Zola Suite/Abacus Law). Our experience during the off-boarding process only confirmed that we made the right choice. Due to a complex data migration, we requested a one-month extension. Our account representative explicitly confirmed in writing that this month would be granted free of charge. Despite this written guarantee, CaretLegal billed our credit card for that month plus an additional one. When I raised the issue, providing the email evidence of the 'free month' agreement, I was met with total silence. My account rep stopped responding, and despite opening a formal ticket and being told the matter was 'elevated to a supervisor,' I have received zero reimbursement and zero follow-up. It is disappointing that a company serving the legal industry demonstrates such a lack of transparency and disregard for written agreements. If you are looking for a reliable partner for your firm's data, look elsewhere. Pros Decent all-in-one solution for law practice management, though the email, even with Office 365, was slow and clunky. Cons Poor communication. Poor customer service. Poor management. Lots of employee turnover. Overall unreliable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Donna B. Managing Partner Used the software for: Less than 1 year ### "Caret Legal was a very successful transition for our office." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 6, 2026 Excellent. Much better than anticipated. The team was responsive and handled the anticipated glitches well, Pros I love the fact that it is cloud-based and accessible from any computer, smart phone or tablet. I like that we can use ONE system to manage our files including emails and time entries as well as billing. Cons I do not like that it does not have the auto correction features that will automatically correct to capitalize the first letter of the first word of a sentence. I do not like that it does not have the ability to expand text as in Amicus and that Caret does NOT sync People with Outlook contacts and does not have the ability to mark emails sent from Caret as Important (or Confidential etc). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Brooke R. Personal Injury Paralegal Used the software for: 1-3 years ### "Great Program for Work" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 5, 2026 9/10 - if you are used to using a computer, it is all very user friendly and didn't require a ton of videos to get the use of it down. It was pretty standard. Pros Caret offers a lot of Organization in the layout which I love, and I also found that it was very beginner friendly. Cons sometimes the cloud will glitch and things are not showing up but it usually corrects itself in matter of mins. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/144573/CARET-Legal/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [LEAP vs CARET Legal](https://www.capterra.com/compare/144573-147413/CARET-Legal-vs-LEAP)[Assembly Neos vs CARET Legal](https://www.capterra.com/compare/58931-144573/neos-vs-CARET-Legal)[8am MyCase vs CARET Legal](https://www.capterra.com/compare/115613-144573/MyCase-vs-CARET-Legal)[Clio vs CARET Legal](https://www.capterra.com/compare/105428-144573/Clio-vs-CARET-Legal)[8am CasePeer vs CARET Legal](https://www.capterra.com/compare/144573-156217/CARET-Legal-vs-CASEpeer)[Litify vs CARET Legal](https://www.capterra.com/compare/144573-160393/CARET-Legal-vs-Litify)[Filevine vs CARET Legal](https://www.capterra.com/compare/140815-144573/Filevine-vs-CARET-Legal) [Smokeball vs CARET Legal](https://www.capterra.com/compare/133656-144573/Smokeball-vs-CARET-Legal)[CosmoLex vs CARET Legal](https://www.capterra.com/compare/18931-144573/CosmoLex-vs-CARET-Legal)[BQE CORE Suite vs CARET Legal](https://www.capterra.com/compare/141096-144573/BQE-Software-vs-CARET-Legal)[SmartAdvocate vs CARET Legal](https://www.capterra.com/compare/131579-144573/SmartAdvocate-vs-CARET-Legal)[Actionstep Legal Accounting vs CARET Legal](https://www.capterra.com/compare/144573-187835/CARET-Legal-vs-Soluno)[Amberlo vs CARET Legal](https://www.capterra.com/compare/144573-162674/CARET-Legal-vs-amberlo)[TimeSolv Legal Billing vs CARET Legal](https://www.capterra.com/compare/76729-144573/TimeSolv-Legal-Billing-vs-CARET-Legal)