--- title: "SAP SuccessFactors HCM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SAP SuccessFactors HCM Software - reviews, pricing plans, popular comparisons to other Human Resources products and more." source_url: "https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/" page_type: "product" language: "en" --- # SAP SuccessFactors HCM Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SAP SuccessFactors HCM ## What is SAP SuccessFactors HCM? SAP SuccessFactors is a global, AI-powered cloud HR suite designed to help organizations thrive in a fast-moving world. With 100+ localizations, it delivers real-time visibility and connected solutions across core HR, payroll, talent management, learning, analytics, planning, and employee experience. More than 10,000 organizations use SAP SuccessFactors to improve every employee experience, workforce decision, and people process. Empower your workforce with AI-driven self-service, learning, performance, and development tools that help people work faster and smarter. Identify top talent from a unified source of people and skills data that supports both HR and business goals. Stay compliant and agile with built-in legal and regulatory updates tailored to local business needs. Accelerate time to value with proven HR best practices and a global partner ecosystem, turning every employee into a success story. ## What is SAP SuccessFactors HCM used for? [Performance Management System](https://www.capterra.com/performance-appraisal-software/)[Human Resources](https://www.capterra.com/human-resource-software/)[Learning Management System](https://www.capterra.com/learning-management-system-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 294 user reviews Reviews sentiment Positive 77% Neutral 18% Negative 5% Pros & cons Comprehensive HR process automation Centralized employee tracking features Slow and inconsistent user experience Starting price $6.3 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Compensation Management / 2026 - Talent Management / 2026 - Learning Experience Platform / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SAP SuccessFactors HCM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.sap.com/products/crm.html&name=SAP SuccessFactors HCM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SAP SuccessFactors HCM 4.0 (294) VS. [4.9 (4,862)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting Price $6.3 Per User, Per Month Starting Price $8 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (291) Ease Of Use 4.9 (1,927) Value For Money 3.7 (194) Value For Money 4.8 (1,583) Customer Service 3.8 (218) Customer Service 4.7 (1,656) ## SAP SuccessFactors HCM alternatives [4.6 (3,552)](https://www.capterra.com/p/110968/BambooHR/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (5,308)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Paylocity](https://www.capterra.com/p/86714/WebPay/) [4.3 (1,928)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/86714/WebPay/) [Paycom](https://www.capterra.com/p/130949/Paycom/) [4.4 (1,386)](https://www.capterra.com/p/130949/Paycom/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/130949/Paycom/) [View all alternatives](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/alternatives/) ## FAQs about SAP SuccessFactors HCM Overview ### What problems does SAP SuccessFactors HCM solve? SAP SuccessFactors HCM solves fragmented HR workflows by centralizing employee records, onboarding, payroll documents, leave requests, training, recruiting, and performance reviews in one system. HR teams, managers, recruiters, and learning leaders use it to track employee lifecycles, assign and monitor training, manage goals and feedback, and improve workforce planning across large organizations. Answer based on 117 reviews Overview ### Which roles and teams benefit most from SAP SuccessFactors HCM? SAP SuccessFactors HCM is most used by HR leaders, recruiters, payroll teams, and learning specialists who manage hiring, employee records, compensation, and development programs. HR business partners and analysts use it for workforce reporting and planning, while executives and consultants rely on it to standardize HR processes and support organizational decisions. Answer based on 255 reviews Overview ### What company size and industries is SAP SuccessFactors HCM built for? SAP SuccessFactors HCM is used by HR departments, talent management professionals, payroll administrators, workforce planners, and employee development-focused organizations, with strongest adoption in enterprises at 60% and Information Technology and Services at 9%. It also serves midsize businesses at 21% and small businesses at 19%, especially in Electrical/Electronic Manufacturing and Computer Software at 7% each. Answer based on 290 reviews Features and Usability ### What are the key features of SAP SuccessFactors HCM? SAP SuccessFactors HCM includes core HR features like employee management, employee profiles, employee self service, and time off management, plus talent tools such as performance management, goal management, and performance review management. Differentiating features include learning management with curriculum assignment, applicant tracking, reporting/analytics, and role-based permissions. Answer based on 81 reviews Integrations ### Which third-party tools and platforms does SAP SuccessFactors HCM integrate with? SAP SuccessFactors HCM integrates with Dynamics 365, UiPath, TrackSmart Attendance, and Enzoic for Active Directory Lite based on reviewer-confirmed use cases. It also connects to Microsoft Teams, DocuSign, LinkedIn Recruiter, and Benefitfocus Platform, covering HR automation, onboarding, attendance tracking, communication, recruiting, and document workflows. Answer based on 28 reviews Getting Started and Support ### How easy is it to onboard and train a team on SAP SuccessFactors HCM? SAP SuccessFactors HCM offers live online sessions, webinars, videos, and documentation for team training. End users often onboard quickly for routine tasks, especially in recruiting, learning, and self-service workflows. Admins, HR teams, and nontechnical leaders usually need more time because configuration, reporting, and specialized terminology can be harder to learn. Answer based on 81 reviews Getting Started and Support ### What customer support options does SAP SuccessFactors HCM offer, and how do users rate the experience? SAP SuccessFactors HCM offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. User experience with support is mixed: some describe helpful, accommodating teams and prompt guidance, especially during implementation, while many report slow ticket responses, limited live access without added cost, and inconsistent post-sales help. Answer based on 36 reviews Security ### How does SAP SuccessFactors HCM handle data security and access control? SAP SuccessFactors HCM uses robust security to store and organize employee data safely, with configurable controls suited to large, complex organizations. Reviewers also note easy access across desktop and mobile without excessive VPN requirements. Some mention limits with position-based permissions and occasional separate log-ins or permission management across bolted-on modules. Answer based on 10 reviews User interface ### Is SAP SuccessFactors HCM easy to use? SAP SuccessFactors HCM covers core HR tasks well, but ease of use depends on the module and user experience. Many enterprise users like the clear workflows, centralized information, and customization, while others find the interface dated, cluttered, or harder to navigate for new, infrequent, and non-technical users. Answer based on 58 reviews ## Pros and Cons Comprehensive HR process automation 100% positive reviews out of 24 Most reviewers describe hr management as covering all HR functions, streamlining processes, and improving efficiency. Luca S. Senior Expert, 10,001+ employees. "SAP Success Factor provide a huge boost for human resource dapartment activities." Slow and inconsistent user experience 71% negative reviews out of 28 Most reviewers find performance and speed issues, with slow response times and cumbersome navigation across modules. Teresa I. senior consultant, 1,001 - 5,000 employees. "The user experience can feel inconsistent as you move between different modules (like Learning vs. Performance)." Centralized employee tracking features 91% positive reviews out of 22 Most users report employee tracking allows monitoring of training, lifecycle events, and real-time performance in one system. Sneha K. Program Manager, 10,001+ employees. "SAP SuccessFactors is very useful for viewing all documents related to payroll, view complete employee information such as manager details , work location ,team mates info and is also very useful for completing all e-learning assigned" Robust performance evaluation tools 95% positive reviews out of 21 Most reviewers indicate performance management enables continuous feedback, goal tracking, and supports employee development initiatives. ## Features AI summary Based on 14,356 Human Resources reviews Capterra data shows that buyers of Human Resources software rank the following features as their top priorities: - **Employee Management** (**43%** of reviewers rated this feature as critical) - **Payroll Management** (**59%**) - **HR Management** (**45%**) SAP SuccessFactors HCM supports all three features that reviewers rate most highly: **Employee Management**, **Payroll Management**, and **HR Management**. Together, these capabilities help businesses maintain accurate employee records, handle payroll correctly, and manage core HR processes in one system, allowing teams to improve day-to-day HR operations and support a more organized workforce. Employee Management 4.7 (10) 90.00% of 10 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks Payroll Management 4.6 (25) 72.00% of 25 reviewers that rated this feature as important or highly important Manage employee salary processes, data, taxes, and records administration efficiently Employee Database 4.6 (44) 61.36% of 44 reviewers that rated this feature as important or highly important Electronic storage of staff/employee contact information and job status in a centralized repository Time Off Management 4.4 (16) 56.25% of 16 reviewers that rated this feature as important or highly important Track and manage employee time-off, vacation, and sick leave requests Performance Review Management 4.4 (24) 83.33% of 24 reviewers that rated this feature as important or highly important Create, fill out, and send performance reviews to individual employees Goal Setting/Tracking 4.2 (21) 80.95% of 21 reviewers that rated this feature as important or highly important Establish measurable goals and objectives and track their progress over a specific period of time SAP SuccessFactors HCM 189 features ### All Features - 1099 Preparation: Generate, file and review 1099 tax forms for IRS (Internal Revenue Service) - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - Academic/Education: Software specialized for schools (K-12 & Post-Secondary) - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Applicant Tracking: Find and manage potential candidates and their applications and resumes through the recruiting life cycle - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Approval Workflow: Route documents and other data through one or more stakeholders for review and approval - Assessment Management: Creation, administration, and evaluation of assessments or tests - Assignment Management: Assign issues and tasks based on availability or required skills - Asynchronous Learning: Supports flexible learning at different times (i.e., learners can access course materials at their own pace) - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Audio/Video Conferencing: Audio/Video Conferencing - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Auto Update: Automatic update of information / software - Background Screening: Researching and validating a person's criminal, educational, job or financial records - Benefits Management: Record employee's benefit plans and selections throughout career progression - Blended Learning: Supports learning paths that combine in-person classes with online/virtual courses - Bonus Management: Set up bonus schemes and plans in line with corporate and regulatory guidelines and calculate bonus payouts - Budget Management: Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure - Built-in Course Authoring: Tools that allow users to create and publish courses and course material/content - Built-in LMS: LMS functionality built-in for content delivery - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Candidate Management: Build, track, and maintain relationships with candidates - Candidate Profiles: Record candidates' information such as role, professional qualifications, experiences, skills or attributes - Candidate Tracking: Record interactions, notes, and developments with candidates - Career Development: Process of enhancing skills & experiences for continuous professional growth & advancement - Cash Flow Management: Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period - Certification & Licensing: Enables management and tracking the certification/licensing requirements of learners, employees, or stakeholders - Certification Tracking: Maintain personal certifications/qualifications - Check Printing: Print paychecks issued to confirm payment of wages or salary - Clock In/Out: Track employees' arrival and departure timings for payroll purposes - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compensation Management: Manages compensation such as salary, bonus, and benefits processes, aligning with policies - Compensation Plan Modeling: Performs calculations and analyzes how salary and equity should be awarded to employees across locations, performance levels - Compensation Statements: Create employee benefits statements that include all package details, including base salary, rewards, incentives, and other benefits - Competency Management: Catalog, manage, and develop employee skill sets - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Contact Management: Manage, organize, and store contact information - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Content Sharing: Digitally share pre-made materials and self-created content with others - Corporate/Business: Software specialized for corporate use - Course Authoring: Developing custom training courses for educating employees or for teachers to create courses for their students - Course Management: Create, organize, and assign courses to users - Course Tracking: Track which progress and course materials have been completed by each user - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Direct Deposit: Digitally deposit correct payroll amounts into individual employee's bank accounts - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - eLearning Companies: Software specialized for companies that sell courses/content - Electronic Forms: Digital forms that are shared and accessed online - Electronic Signature: Digitally sign online documents - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Engagement: Tools to improve and measure employee satisfaction and involvement - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Employee Portal: Online portal where employees can access and track their own information - Employee Profiles: Centralized storage for employee data, records, and performance metrics - Employee Recognition: Acknowledge and reward employees for reaching specific goals and/or for exemplary performance - Employee Reward Programs: Builds a system of recognition and rewards to encourage employee performance and link outcomes to business needs - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Employee Self Service: Gateway through which employees can access the system - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Enrollment Confirmation: Confirmation of the enrollment of a student in a course, class, activity, or program - Extended Enterprise Learning: Training that is provided to learners outside of a company - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - For Accountants: Software specialized for accountants and accounting firms - For Hospitality Industry: To be used by the hospitality industry - For Mobile: Compatible with mobile devices - Gamification: Games or game-like elements to track progress and reward accomplishments - Goal Management: Allows employees to set and manage work or career related goals - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Gradebook: Track student's scores and grades on course materials - HR Management: Automates core HR functions such as talent management, employee evaluation and learning management - Incentive Management: Manages incentive programs such as profit sharing, stock awards, and individual bonus plans - Individual Development Plans: Document completed by employee to assist with career and personal development to reach short term and long term goals - Interactive Content: Allow the audience to interact or engage with the content - Internal Talent Mobility: Movement of employees across roles within the same company - Interview Management: Create and track interviews with a reminder system - Interview Scheduling: Plan, organize and set up the date, time and location of a candidate's individualized interview - Job Management: Manage and track all job information and associated tasks - Job Posting: Post, track, and manage open jobs on multiple channels (e.g. job board, company's career site) - Job Requisition: Request a new hire, explain the need, and determine available budget - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Learner Portal: Students can access materials and communicate with instructors via their online student profile - Learning & Development: Facilitate training materials that help employees grow and progress in their positions - Learning Management: Organize and track educational activities - Learning Paths/Tracks: Designing course materials to be completed in a sequential order for personalized learning purposes - Media Management: Planning, organizing, and controlling the distribution of information or videos, images, audio, and other content - Microlearning: Distribute training content in bite-size pieces that can be consumed in short periods of time - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Mobile Learning: Access for students to complete learning materials on mobile platforms - Modeling & Simulation: Using physical, mathematical, or logical models as a basis for simulations to generate data for managerial or technical decision-making - Multi-Country: Pay employees in multiple countries using correct currencies and correct tax deduction amounts - Multi-Language: Manage and support multiple languages - Multi-State: Pay employees in multiple states with correct tax deduction amounts in each - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Multiple Question Types: Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay - Offboarding: Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Ongoing Performance Tracking: Provides real-time feedback and assessments on employee performance, skills, and accomplishments - Organizational Charting: Diagram that shows the structure of an organization and the relationships between parts - Orientation Workflow Management: Create orientation programs for new employees or students - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Payroll Outsourcing: Delegate payroll processing to third party vendors - Payroll Reporting: View and track payroll metrics including tax liabilities, pay rates, working hours, deductions and more - Peer Appraisals: Peer/teammate feedback and review on individual's performance - Performance Appraisal: Evaluation process that provides feedback on an employee's job performance - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Review Management: Create, fill out, and send performance reviews to individual employees - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Progress Reports: Document and report the progress of ongoing projects - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Recommendations: Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement - Recruitment Management: Tools to find, assess, and hire suitable candidates for a job within an organization - Reimbursement Management: Manage compensation for out-of-pocket expenses incurred by an employee, client or another party - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resume Database: A searchable repository of candidate profiles - Resume Storage: Upload and store resumes - Review Cycle Tracking: Follow the progression of a task associated with performance reviews - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Salary Planning: Budgets, benchmarks and tracks all salary processes and associated costs - SCORM Compliance: Adherence to the standards outlined in the SCORM (Sharable Content Object Reference Model) framework - Self Assessment: An individual's evaluation of his or her own strengths, weaknesses, and skills - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Self-paced Learning: Identifying your own learning needs, setting goals, finding the necessary resources, and evaluating your own knowledge - Self-Service Content Curation: Assembling information about a topic of interest and building content paths without assistance from third parties - Sick Leave Tracking: Track and manage sick leave time - Single Sign On: Allow users to access multiple services after entering their login credentials once - Skills Assessment: Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks - Skills Tracking: Track employee skills, competencies, training & qualifications - Social Learning: Create tools to promote social interaction and learning between students/trainees and instructors/trainers - Split Deposits: Allow employees to allocate a fixed portion or percentage of their paycheck each pay period into designated accounts. - Succession Planning: Planning, tracking and developing internal talent for future key position filling - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Synchronous Learning: Real-time, interactive learning experiences where participants engage in learning activities simultaneously - Talent Management: Integrate with Talent Managment software to better track learners progress and training sessions - Talent Pool: Database of potential candidates who can meet immediate or long-term job vacancy needs and track their interest in role - Task Management: Create, manage and track all task activities and progression - Tax Calculation: Calculate tax and make deductions on gross income from sources like wages, investments or self-employment - Tax Compliance: Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors - Tests/Assessments: Create tools to measure student retention of learning material and lessons - Third Party Course Library: A set of pre-made courses offered by a third party - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Attendance: Track and manage employee's work hours to improve payroll accuracy - Time Off Management: Track and manage employee time-off, vacation, and sick leave requests - Time Off Requests: Tools that allow employees to request/schedule time off - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Timesheet Management: Track the amount of time spent on a job or task - Training Administration: Back-office tasks (i.e. schedule courses, organize resources, course registrations, and email reminders) - Training Companies: Software designed for companies who offer training programs to clients - Training Management: Track employee/learner's progression through training programs - Training Record Management: Create, store, and manage records of employee training, acknowledging understanding of processes, regulations, or safety standards - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vacation/Leave Tracking: Request, track, and manage time off requests and vacation time - Variable Workforce: Utilize third party services to cover unforeseen labor needs - Video Conferencing: Connect with meeting participants remotely over video - Video Content: Supports video files - Video Support: Supports various video file formats - Virtual Classroom: Classes/sessions accessible via web browser of built-in video conferencing - W-2 Preparation: Automatically create and distribute W-2/1099 tax forms to employees. - Wage Garnishment: Automatically subtract garnishments from wages - Weighted Performance Measures: Assess skills, outcomes and results using preset metrics and averages - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.0 (289) 4.0 Based on 289 reviews ## Pricing Value for money 3.7 (194) Free Trial SAP SuccessFactors Employee Central, Core HR $6.30 Per User,Per Month Value for money 3.7 (194) 3.7 Based on 194 reviews ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ Webex Suite](https://www.capterra.com/p/237272/Webex/)[ SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/)[ Boomi](https://www.capterra.com/p/5520/Boomi/)[ LinkedIn Recruiter](https://www.capterra.com/p/234965/LinkedIn-Recruiter/)[ SAP Analytics Cloud](https://www.capterra.com/p/249571/SAP-Analytics-Cloud/)[ SAP Fieldglass](https://www.capterra.com/p/182992/SAP-Fieldglass/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (218) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (218) 3.8 Based on 218 reviews ## User reviews Overall rating 4.0 Based on 294 reviews Filter by rating 5(99) 4(124) 3(55) 2(12) 1(4) Mentioned topic Sorted by most recent Luther S. Construction Construction ### "Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 15, 2026 SAP SuccessFactors HCM is that it’s a powerful, end-to-end HR solution that excels at connecting people, processes, and strategy but it comes with both impressive strengths and notable challenges. Pros AP SuccessFactors HCM is how it transforms HR from a back-office function into a strategic driver of employee engagement and business growth. Cons SAP SuccessFactors HCM is that while it’s powerful and comprehensive, it can feel complex and heavy to implement, customize, and maintain especially for organizations without a large HR tech team Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FG Fernando G. Talent Acquisition Architecture & Planning ### "A Powerful HCM Platform " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 13, 2026 Pros Excellent performance and goal management capabilities and useful reporting and analytics dashboards. Cons Some features can be difficult to navigate at first and the system can feel complex for new users. Integrations with other systems take time to configure. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Lexus K. Cleaner Hospitality ### "Would recommend" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 1/10 August 10, 2026 Pros What I like most about SAP SuccessFactors HCM is that it keeps a lot of employee and work-related information in one place. I like being able to check things like schedules, time off, pay information, goals, and other HR details without having to contact someone every time. Once you get used to it, it can make a lot of basic work tasks pretty convenient. Cons What I like least is that it can feel a little complicated and not always very user-friendly. Some menus and features take a while to find, and certain tasks seem to have more steps than necessary. It can also be slow at times, especially when using it on a phone. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Marquita V. SALES MANAGER Accounting ### "A comprehensive, all-in-one solution for global HR management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 4, 2026 My experience with SAP SuccessFactors HCM has been highly positive. The robust analytics provide deep, actionable insights into workforce trends, retention risks, and diversity metrics, which has been invaluable for our strategic planning. Furthermore, the talent development tools—specifically the simplified goal-setting and continuous feedback loops—have significantly improved our internal processes and enabled us to create more tailored learning paths for our team. It is a reliable, enterprise-grade solution that provides immense value once fully implemented. Pros SAP SuccessFactors HCM truly acts as an all-in-one hub, seamlessly integrating core HR, payroll, talent management, and performance tracking into a single platform. The global compliance features are outstanding, as the system effortlessly handles complex tax laws and labor regulations across multiple countries. Additionally, the employee self-service portal is a major efficiency booster, allowing staff to manage their own personal information and time-off requests without needing constant HR intervention. Cons While the platform is powerful, the initial learning curve can be steep due to the sheer depth of the system's capabilities. Navigating the interface effectively requires significant training, and some of the more advanced configuration tasks can feel complex for new users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jhon S. Developer Computer Software ### "Will traditional software survive AI and its advancements related to agents?" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 May 7, 2026 Pros They are indisputably the market leaders—but will they be prepared for AI implementations? I don't think so. Cons I believe that traditional software is precisely what deserves to be enhanced with AI implementations and agent-based systems, as that is what is currently in demand. Switched from [MintHCM](https://www.capterra.com/p/186192/MintHCM/) Because development is slow and the consumption of human resources is very high, it has its advantages but SAP is better because its brand represents more quality to me Alternatives considered [MintHCM](https://www.capterra.com/p/186192/MintHCM/) Reasons for choosing SAP SuccessFactors HCM Those of free code, if I find very large communities maybe they can build more powerful tools than SAP, opening these software can bring very important advances Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DO Darren O. Production Management Food & Beverages ### "Year over Year Comparisons" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2026 Very good. Setting and tracking goals worked very well. The review process was easily integrated into the overall plan. Pros SuccesFactors worked very well for setting and tracking goals. Whether it be quarterly or annually, the platform was great for keeping priorities in order and goals on track. Cons The ability to do a year over year comparison was not available. This function would help associates streamline goals and see progress beyond the current period. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Commercial Advisor Oil & Energy ### "Centralized system easily accessed via company devices" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 April 4, 2026 Pros Integration of onboarding, timesheets, calendar management, performance reviews, internal job applications and goals all in one place Cons Bugs in the calendar function where an employee submitting a flex dey request for a future quarter causes the employee to be unable to submit a flex day request in the current quarter. Switched from [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Opportunity for cost savings with large enterprise Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KP Keyurbhai P. Field service technician Consumer Services ### "Great customer service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 11, 2026 Overall very good experience with SAP and very easy to understand system. And excellent customer service Pros Very reliable to use and easy to understand and easy to use. And easy to upload photos and comments. Cons Sometimes networking issues. Sometimes take longer time to upload the page and sometimes take long time to upload photos Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Content Creator Apparel & Fashion ### "SAP Makes Work Easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 18, 2026 SAP is an amazing product and I love using it and will not trade it for the world. the customer service is amazing and I am able to mange my operation Pros I like that it is great value for money, I can manage employee performance and and it is easy to use the admin management Cons there is nothing that I did not like about SAP, I have been using it for years when I worked for other companies, hence the reason I invested in it Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Parul A. Senior consultant Computer Software ### "Easy customisation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 28, 2025 Pros Integrations with third parties & sap hcm.UI is good.Customization is easy. Support almost all modules like Recruiting, Onboarding, Performance management, Compensation & Payroll. Cons Need to provide more functionalities.Integration center needs to be improved.More focus on AIfeatures is required. Alternatives considered [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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