--- title: "SAP SuccessFactors HCM Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is SAP SuccessFactors HCM the right Human Resources solution for you? Explore 294 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/reviews/" page_type: "reviews" language: "en" --- SAP SuccessFactors HCM 4 (294) [View alternatives](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of SAP SuccessFactors HCM Ease of use 3.8 Customer Service 3.8 ## Pros and Cons in Reviews SK Sneha K Program ManagerOil & Energy, 10,001+ employeesUsed the software for: More than 2 years. “SAP SuccessFactors is very useful for viewing all documents related to payroll, view complete employee information such as manager details , work location ,team mates info and is also very useful for completing all e-learning assigned“ December 17, 2024 AT Audrey T surgeonHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “According to my workplace guide, I need to open a Qr code on people connexion and then use Success factors to scan the QR code to link. But peopleconnexion is unable to open the QR code.“ September 11, 2025 ZH Zach H Senior Systems AnalystInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “SuccessFactors is extremely customizable, and it also has a ton of features (LMS, Employee management, Performance Reviews, Reporting/Analytics, etc.“ October 15, 2024 Teresa I senior consultantAccounting, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The user experience can feel inconsistent as you move between different modules (like Learning vs. Performance).“ October 24, 2025 GC Garnet C TechnicianComputer & Network Security, 501 - 1,000 employeesUsed the software for: 1-2 years. “Worked efficiently for time tracking, project management updates, logistics chain management, submitting time off requests and time card. “ June 19, 2025 GC Garnet C TechnicianComputer & Network Security, 501 - 1,000 employeesUsed the software for: 1-2 years. “Was not optimally designed to track progress or accuracy of takt times on manufacturing projects.“ June 19, 2025 Teresa I senior consultantAccounting, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Good for large enterprises that need a system to manage a complex workforce.“ October 24, 2025 DM David M Director of People and CultureNon-Profit Organization Management, 501 - 1,000 employeesUsed the software for: 1-2 years. “You have to purchase the suite and not able to have the standalone product.“ April 21, 2025 ## Showing most helpful reviews Showing 1-25 of 294 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Md. R. Leaf Buying Manager Tobacco Used the software for: 2+ years ### "Manage your Human Resources Efficiently" May 8, 2021 5.0 As a user, I am super delighted to use this software because it enables me to manage my team very efficiently. It reminds me of performance management of mine as well as my team. In addition to these, it allows you to request for any HR related letters and it reaches you on time without wasting your time physically. Pros I. Easy to use and very user-friendly for the HR guys as well as for the employees. II. Specific role creation as of the role profile ( ensuring proper delegation of authority). III. Real time update of the HR data. IV. Performance management system. V. Hiring or contracting and leaver management. VI. Compensation and benefit management. VII. Identifying the development needs of the employees and prioritizing the training program for the top loss. Cons I am extremely happy with this software and didn't find anything that I would not like. Review Source LS Luca S. Senior Expert Packaging and Containers Used the software for: 1-2 years ### "SAP HXC Suite : everything in a glance" November 11, 2024 4.0 SAP Success Factor provide a huge boost for human resource dapartment activities. Pros The best feature is the native integration with other SAP tools that allow you to leverage the existing data stored in the company's central instance Cons Solutuon is not fully usable in all kind of devices. Often pages are not designed efficiently and the elements are not formatted properly to be used in a mobile devices. Review Source AT Audrey T. surgeon Hospital & Health Care Used the software for: 2+ years ### "SF is so irritating to use. " September 11, 2025 2.0 Design of the app does not allow idiot proof usage. When I change my claim approver, it is difficult to navigate how to change. There are pages with a single word at the top that you wouldnt think is a link, but it is a link for you to click. navigating around is not obvious for first time users Pros allow me to submit claims. otherwise nothing much. previously MOHH had easier claim system before adopting SF Cons Difficult to set up. According to my workplace guide, I need to open a Qr code on people connexion and then use Success factors to scan the QR code to link. But peopleconnexion is unable to open the QR code. Review Source VR Verified Reviewer HR team lead Education Management Used the software for: 6-12 months ### "One of the best HRM tool in the software market." December 31, 2022 5.0 It has been an excellent experience using this software and highly recommend this for HR management. Pros SAP SuccessFactors HXM Suite simplifies the process of hire till retire, helps easily onboard the candidates, manage their profiles and then termination is done on the same tool. Cons SAP SuccessFactors HXM Suite needs certain improvements such as position based permissions, which is currently limited to role based permissions. Switched from [Zoho People](https://www.capterra.com/p/110931/Zoho-People/) SAP SuccessFactors HXM Suite has better features with wide access to features. Review Source MB Maarten B. Ehs officer Pharmaceuticals Used the software for: 1-2 years ### "Maintain trainings and ensure qualified employees" January 13, 2023 5.0 Pros Tracking uneasy without using paper folders and signatures. Cons I really do not have any cons. The software suits out needs. Reason for choosing SAP SuccessFactors HCM The easy interface and thefore more suitable to use for all funtions pther than production related. Review Source LH Liz H. Executive Advisor Management Consulting Used the software for: 1-2 years ### "Middle of the road" March 7, 2024 4.0 Poor for an ease of use and easy to find what i need to do. It has potential but is frustrating. The formatting of objectives look v different on screen as you enter them to what they look like once entered. Needs more structure. Plus output reports dont exist so we (as a dept) copy each individuals details or the year into a ppt slide for each individual at the end of the year. An excel or sharepoint workflow is cheaper and more effective from a users pov. Pros Its a positive move to have a system for performance management and objective setting available on yoir computer and mobile Cons Its complicated. Its not focused on users. Its not intuitive. The ways to access different elements of the system to change employee flags, see updates in the workflow and use the system are scattered around the page. Some on the top, some on the left, one half way down the page. I waste a lot of time trying to find what im needing to do. Really does need taking apart and reengingeering with easy or use for the user. Switched from [Own](https://www.capterra.com/p/150184/OwnBackup/) Some old inhouse built solution that no one use As the fields didnt work to add text updates into Therefore used PowerPoint slides Review Source NB Naveesh B. Electrical Engineer Automotive Used the software for: Less than 6 months ### "Works well with other SAP products" November 20, 2023 5.0 Pros Ease of looking at vacation details and requesting them. Also easy to keep track of compensation and your profile Cons The direct deposit details update can be a bit easier to access and navigate Switched from [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) company change has triggered this switch to Success factor Review Source GC Garnet C. Technician Computer & Network Security Used the software for: 1-2 years ### "Good Value one stop shop for Business Management and Logistics." June 19, 2025 4.0 Worked efficiently for time tracking, project management updates, logistics chain management, submitting time off requests and time card. Was not optimally designed to track progress or accuracy of takt times on manufacturing projects. Pros Easy to navigate, a lot of control for the user which made taking care of important time tracking and updates to your profile fast and efficient. Great for project management and communicating between departments. Cons There are certain complexities to the program that aren't easy for the newest person or even a more experienced person to navigate. Albeit is comprehensive, the format is a bit archaic, as it is a lot like MsDOS in functionality. I personally didnt enjoy using this software for manufacturing projects. Review Source Ravikumar K. Head IT Consumer Services Used the software for: 1-2 years ### "Successfactor Review" February 24, 2023 5.0 We are very happy with this suite and using it from last 2 years. Have done multiple integrations and customisation satisfactorily Pros I like the complete end to end visibility of Employee details and canditates tracking with lots of workflows built into the system Cons Cost is the major factor as it impacts on the decision making process Review Source Kavindu Githsara K. System Specialist E-Learning Used the software for: 2+ years ### "Maximize Your HR Potential with SAP SuccessFactors HXM Suite" December 23, 2022 5.0 Overall, SAP SuccessFactors HXM Suite is a powerful software solution that can help businesses of all sizes manage and optimize their HR processes. Its wide range of features and customizable options make it a valuable tool for improving HR efficiency and employee engagement. However, its cost and complexity may be drawbacks for some users. Pros SAP SuccessFactors HXM Suite is a comprehensive software solution that helps businesses manage and optimize their human resources processes. Here are some pros and cons that we see in this software solution after using it for few years. SAP SuccessFactors HXM Suite offers a wide range of HR features, including performance management, succession planning, and learning and development. It has customizable options that allow our businesses to tailor the solution to our specific needs. Also It can helped us to streamline our HR processes and improve efficiency, leading to increased productivity and cost savings. Not only that but also this solution includes features that help businesses improve employee engagement, such as employee feedback and recognition programs. Cons SAP SuccessFactors HXM Suite can be expensive, especially for smaller businesses with limited budgets. Review Source MC Michael C. Quality Engineer Aviation & Aerospace Used the software for: 1-2 years ### "Terrific tool; every business should have such an application" January 8, 2025 5.0 It's been a very welcomed interaction. I would have liked having this tool at my previous employers. Pros Intuitively simple. Comfortable design; not overwhelming. A central hub for other pertinent applications; one stop shop. Cons Nothing to convey here. The only issues I've had have been connectivity issues due to internal security protocols. Review Source SK Sneha K. Program Manager Oil & Energy Used the software for: 2+ years ### "SAP SuccessFactors for all payroll related information" December 17, 2024 4.0 SAP SuccessFactors is very useful for viewing all documents related to payroll, view complete employee information such as manager details , work location ,team mates info and is also very useful for completing all e-learning assigned Pros SAP SuccessFactors is helpful for viewing all the details regarding salary compensation and to view and complete all the merit increase processes and statement's. All the documents related to salary can b easily downloaded, SuccessFactors sis also used for completing all e-Learning modules assigned by the manager Cons The overall responsiveness of the UI is a bit slow Review Source FW Faith W. Director of Human Resources Automotive Used the software for: Less than 6 months ### "Great organizational tool!" November 8, 2024 4.0 Our overall experience was great with HXM Suite! Pros The software was great in helping us organize our data in one system. Cons A little confusing at first, but support was great! Review Source PS Pranav S. Quality Assurance Executive Pharmaceuticals Used the software for: 2+ years ### "Success factors builds healthy environment to work" February 25, 2023 5.0 Excellent software to implement & use in any type of industry as it manages multiple things in single software. Pros It's ease of use and mobile accessibility are the most important factors about this software, which I liked the most. It's provides one click access to payrolls,income tax , attendance, training related information. Cons Sometimes it takes very much time to respond to sudden commands , which makes process bit slower. Review Source AK Ashok K. Functional Analyst Information Technology and Services Used the software for: 1-2 years ### "All you Need as Employee is Here" August 4, 2023 5.0 Pros It helps to manage All Employee information safely.Easy to access and submit their concerns like applying leaves, payroll management, Searching for internal job can be done by themselves.Time Sheet Management is good, In that more options available so that we can mention easily.Available in system and Mobile which is super good. Cons HR policy tab should be pre designed, so that employee get everything clearly. Review Source SK Sandy K. Senior Manager Chemicals Used the software for: 2+ years ### "Really consider whether you need your HRIS and Talent Management system to be one in the same" February 9, 2022 3.0 If you think you need a single HRIS and Talent Management System, there aren't that many options, so SuccessFactors will likely be on your shortlist. My recommendation would be to really consider whether you "need" that, or whether you would be better off with SuccessFactors as your HRIS and opt instead for niche applications for your various talent management needs that can integrate with each other and SuccessFactors. Pros SuccessFactors offers an HRIS with modules to cover many aspects of Talent Management, including Recruiting, Onboarding, LMS, Goals, Performance, Succession Planning, Compensation, and Workforce Analytics. Cons Several of the modules have been bolted on over the years and are still not fully integrated like you might expect them to be. The look and feel of the modules are dated and there has been very little in the way of enhancements to the talent modules in the 6 years I have been using it. Built-in reports are limited. SAP Support has been poor. There are still many aspects of the configuration that can only be done in the back-end provisioning client by a configuration partner (not by the client), so the client can never truly be self-sufficient. Review Source YP Yasmim P. Maintenance Analyst Automotive Used the software for: 2+ years ### "SAP SuccessFactors HCM Suite in my life" July 27, 2021 4.0 Every week I issue notes with a repair nature and it is a very easy task to be performed by SAP. For 2 days a week I need to make inquiries of bank details from suppliers and change addresses and emails and it is also an easy activity whose platform facilitates reading and changing data. Pros What I like most about this site is the speed of loading each function and page opened, in addition to supporting several open at the same time. But more important is the amount of functions available for use, such as inventory control, supplier search, payment collection, among others. Cons Sometimes it's kind of hard to find a search function I need and I end up having to question my colleagues even though I've had access to the site for years. Review Source VR Verified Reviewer Head of Recruitment Mining & Metals Used the software for: 2+ years ### "Good Core HRIS - but nothing more than that" April 19, 2021 3.0 Poor to non existent customer service, with poor additional modules not worth using (much better to use best of breed tech and integrate it into SF via API or SFTP), but a decent Core HRIS for larger organisations. Pros For a Core HRIS, it's a solid system. A little complicated in use, but nevertheless, core HRIS data is well structured and reportable. Cons Additional modules are basic to poor in quality. Recruitment module is a 5/10 - does the very basic stuff, but that's it. Very reactive recruitment focus, relying on job board posts to fill jobs. Non existent functionality - in terms of them actually being useful - re talent pools, searching the database, integrating with other tech etc. I couldn't also recommend the Performance module - too complicated and not liked amongst users. Talent module not worth it at all. Etc etc. Review Source VR Verified Reviewer Security Engineer Computer Software Used the software for: 2+ years ### "User Experience on SAP HXM Suite" February 19, 2023 3.0 Pros The HXM suite covers all the features of payroll, HR, recruiting , training, onboarding within a company , Since it covers all the features which is necessary for a company to function , buying the suite makes sense. Cons The user experience is not that great , to it comparison Workday is very smooth. Review Source VR Verified Reviewer Management Consultant, Talent Acquisition (assignment) Medical Devices Used the software for: 1-2 years ### "Horrible UX, hight cost and lacking features (Recruiting module)" May 25, 2018 1.0 Pros Nothing compared to modern ATS´s like Ponty, Workable, Teamtailor, GreenHouse etc. A nice "tell" is that during demo videos (created by actual fans/users on Youtube) the product lags and there is pauses every now and then since the pages have to load and you have to wait. Acceptable 10 years ago, not so much in 2018. Cons \- Crap UX: Means many clicks = drags down productivity - Setting up processes or adding a step is an actual project. Something that takes less then 2 minutes with any of the systems above - No data visualization (unless extra module is bought). Data is everything! And it´s a really unmodern and slow process to create specific reports (again, a project in itself), and then you get a report where have to take the data and maunally use your own tools to visualize your findings. - This is like a 15 years old recruitment system BUT it´s also expensive and you have to hire extra staff as trainers since the UX is so bad so this ads even more to the total cost. - No built in surveys. For instance if you want to check your candidate experience and such. The list goes on but you get the picture. Review Source CS Chirag S. CITO Insurance Used the software for: 1-2 years ### "SuccessFactors has opportunities to improve" April 7, 2021 2.0 We had a poor experience with SuccessFactors. I had a similar experience in a past position. So, this poor experience was a repeat. Performance management module required more effort from administrators and managers to set up, write reviews, deliver to staff etc. Support really liked gamification and we didn't create enough about gamification. We cared about giving the right feedback to staff so they can grow and prosper. It appeared that SuccessFactors was competing with Facebook while we wanted it to compete with Gallup. Support and billing from their side needs to improve. When exiting SuccessFactors, we weren't treated well. SAP is in a great position to focus on changing people's emotions about SuccessFactors. I can totally see its potentials. SAP needs to take a different approach with the product and support. Pros The best feature of SuccessFactors was that it was a operationally stable, cloud-native software when competitors were finding their footings with SaaS model and ensuring high availability. SuccessFactors had figured the technology out sooner than competition and our team didn't have to worry about hosting. Cons Modules in SuccessFactors appeared to be scattered and cobbled together inefficiently. It appeared that employee data got copied over to payroll module. Performance data was copied from one year to another. It just seemed like a trailer/mobile home put piecemeal'ed together using plastic, wood, metal, soil and broken wheels from trucks and motorcycles were put underneath the trailer/mobile home, but the paint looked uniform and hid these inefficiencies. SAP has a great opportunity to turn this around since their foundational infrastructure is solid. Review Source VR Verified Reviewer Human Resources Operations Manager Human Resources Used the software for: 2+ years ### "SAP HCM" September 3, 2018 5.0 Payroll and Legal Reporting is near perfection, although with challenges (at least PT Location has challenges on the legal report side. All the HR information is gathered in one place, which allows for reporting and analytics to be deep and accurate. Pros Talent management analytics: which allows for employee skill/qualification analysis; Cons The learning curve of usability is a bit steep, although when you get the hang of it you won't believe how effective this software is. Review Source NW Norman W. Training Specialist Pharmaceuticals Used the software for: 2+ years ### "Many features but hard to use" August 16, 2020 3.0 Pros \- Employees familiar with SAP in other use-cases will have an easier time adapting to this version of the software. - Reporting functionality if powerful and capable to dealing with large amounts of data and pulling what data looked like on a particular time-frame. Cons \- Administrator interface is not intuitive and has a steep learning curve in order to use it. Requires a significant amount of time to train new administrators. - Learner portal is not well laid out and can be confusing for new employees. Review Source Christiaan B. SAP Consultant Information Technology and Services Used the software for: 2+ years ### "SuccessFactors Review" September 8, 2019 4.0 It offers a great and easy platform to build a Human Resources system Pros It is a great Human Resources tool for clients and implementing it has been made relatively simple and straight foreward Cons Some of the modules/features for consultants are archaic and needs to be updated. The quarterly updates are also not always tested properly, and this tends to break some features Review Source Sulakshana (. Associate Manager- Talent Acquisition and HRBP Construction Used the software for: 1-2 years ### "Perfect HCM Suite for a large business" June 21, 2018 5.0 Pros 1\. User friendly 2. Self Explanatory 3. Easy to log into mobile app by just scanning bar code. 4. Vast and indepth 5. Highly customizable. 6. As an administrator, it is easy to work on. Cons As an administrator I find that it has taken time to integrate with SAP On premise software. As a New user tutorial should be there. If I am not used to the cloud technologies, and not very tech savvy, it becomes difficult to adopt. Some gamified tutorials would be the best. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.