# SAP SuccessFactors HCM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SAP SuccessFactors HCM the right Human Resources solution for you? Explore 290 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/reviews --- SAP SuccessFactors HCM 4 (290) [View alternatives](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SAP SuccessFactors HCM Ease of use 3.8 Customer Service 3.7 ## Pros and Cons in Reviews GC Garnet C TechnicianComputer & Network Security, 501 - 1,000 employeesUsed the software for: 1-2 years. “Worked efficiently for time tracking, project management updates, logistics chain management, submitting time off requests and time card. “ June 19, 2025 AT Audrey T surgeonHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “According to my workplace guide, I need to open a Qr code on people connexion and then use Success factors to scan the QR code to link. But peopleconnexion is unable to open the QR code.“ September 11, 2025 SK Sneha K Program ManagerOil & Energy, 10,001+ employeesUsed the software for: More than 2 years. “SAP SuccessFactors is very useful for viewing all documents related to payroll, view complete employee information such as manager details , work location ,team mates info and is also very useful for completing all e-learning assigned“ December 17, 2024 GC Garnet C TechnicianComputer & Network Security, 501 - 1,000 employeesUsed the software for: 1-2 years. “Was not optimally designed to track progress or accuracy of takt times on manufacturing projects.“ June 19, 2025 ZH Zach H Senior Systems AnalystInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “SuccessFactors is extremely customizable, and it also has a ton of features (LMS, Employee management, Performance Reviews, Reporting/Analytics, etc.“ October 15, 2024 Teresa I senior consultantAccounting, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The user experience can feel inconsistent as you move between different modules (like Learning vs. Performance).“ October 24, 2025 Patricia M Content CreatorApparel & Fashion, 2 - 10 employeesUsed the software for: More than 2 years. “I like that it is great value for money, I can manage employee performance and and it is easy to use the admin management“ January 18, 2026 DM David M Director of People and CultureNon-Profit Organization Management, 501 - 1,000 employeesUsed the software for: 1-2 years. “You have to purchase the suite and not able to have the standalone product.“ April 21, 2025 ## Showing most helpful reviews Showing 1-25 of 290 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Md. R. Leaf Buying Manager Tobacco Used the software for: 2+ years ### "Manage your Human Resources Efficiently" May 8, 2021 5.0 As a user, I am super delighted to use this software because it enables me to manage my team very efficiently. It reminds me of performance management of mine as well as my team. In addition to these, it allows you to request for any HR related letters and it reaches you on time without wasting your time physically. Pros I. Easy to use and very user-friendly for the HR guys as well as for the employees. II. Specific role creation as of the role profile ( ensuring proper delegation of authority). III. Real time update of the HR data. IV. Performance management system. V. Hiring or contracting and leaver management. VI. Compensation and benefit management. VII. Identifying the development needs of the employees and prioritizing the training program for the top loss. Cons I am extremely happy with this software and didn't find anything that I would not like. Review Source LS Luca S. Senior Expert Packaging and Containers Used the software for: 1-2 years ### "SAP HXC Suite : everything in a glance" November 11, 2024 4.0 SAP Success Factor provide a huge boost for human resource dapartment activities. Pros The best feature is the native integration with other SAP tools that allow you to leverage the existing data stored in the company's central instance Cons Solutuon is not fully usable in all kind of devices. Often pages are not designed efficiently and the elements are not formatted properly to be used in a mobile devices. Review Source GA Gabe A. Operations Manager Building Materials Used the software for: 2+ years ### "SuccessFactors a little outdated" October 17, 2024 3.0 utilizing SuccessFactors for applicant tracking, job, postings, goal-setting, and it’s training platform integration are good but the environment or GUI could use an overhaul Pros Suite is accessible on mobile platform increasing training adherence. Cons Platform is clunky and software environment is something out of the early 2000’s Review Source VR Verified Reviewer HR team lead Education Management Used the software for: 6-12 months ### "One of the best HRM tool in the software market." December 31, 2022 5.0 It has been an excellent experience using this software and highly recommend this for HR management. Pros SAP SuccessFactors HXM Suite simplifies the process of hire till retire, helps easily onboard the candidates, manage their profiles and then termination is done on the same tool. Cons SAP SuccessFactors HXM Suite needs certain improvements such as position based permissions, which is currently limited to role based permissions. Switched from [Zoho People](https://www.capterra.com/p/110931/Zoho-People/) SAP SuccessFactors HXM Suite has better features with wide access to features. Review Source MB Maarten B. Ehs officer Pharmaceuticals Used the software for: 1-2 years ### "Maintain trainings and ensure qualified employees" January 13, 2023 5.0 Pros Tracking uneasy without using paper folders and signatures. Cons I really do not have any cons. The software suits out needs. Reason for choosing SAP SuccessFactors HCM The easy interface and thefore more suitable to use for all funtions pther than production related. Review Source LH Liz H. Executive Advisor Management Consulting Used the software for: 1-2 years ### "Middle of the road" March 7, 2024 4.0 Poor for an ease of use and easy to find what i need to do. It has potential but is frustrating. The formatting of objectives look v different on screen as you enter them to what they look like once entered. Needs more structure. Plus output reports dont exist so we (as a dept) copy each individuals details or the year into a ppt slide for each individual at the end of the year. An excel or sharepoint workflow is cheaper and more effective from a users pov. Pros Its a positive move to have a system for performance management and objective setting available on yoir computer and mobile Cons Its complicated. Its not focused on users. Its not intuitive. The ways to access different elements of the system to change employee flags, see updates in the workflow and use the system are scattered around the page. Some on the top, some on the left, one half way down the page. I waste a lot of time trying to find what im needing to do. Really does need taking apart and reengingeering with easy or use for the user. Switched from [Own](https://www.capterra.com/p/150184/OwnBackup/) Some old inhouse built solution that no one use As the fields didnt work to add text updates into Therefore used PowerPoint slides Review Source Jhon S. Developer Computer Software Used the software for: 2+ years ### "Will traditional software survive AI and its advancements related to agents?" May 7, 2026 5.0 Pros They are indisputably the market leaders—but will they be prepared for AI implementations? I don't think so. Cons I believe that traditional software is precisely what deserves to be enhanced with AI implementations and agent-based systems, as that is what is currently in demand. Alternatives considered [MintHCM](https://www.capterra.com/p/186192/MintHCM/) Reason for choosing SAP SuccessFactors HCM Those of free code, if I find very large communities maybe they can build more powerful tools than SAP, opening these software can bring very important advances Switched from [MintHCM](https://www.capterra.com/p/186192/MintHCM/) Because development is slow and the consumption of human resources is very high, it has its advantages but SAP is better because its brand represents more quality to me Review Source NB Naveesh B. Electrical Engineer Automotive Used the software for: Less than 6 months ### "Works well with other SAP products" November 20, 2023 5.0 Pros Ease of looking at vacation details and requesting them. Also easy to keep track of compensation and your profile Cons The direct deposit details update can be a bit easier to access and navigate Switched from [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) company change has triggered this switch to Success factor Review Source MC Michael C. Quality Engineer Aviation & Aerospace Used the software for: 1-2 years ### "Terrific tool; every business should have such an application" January 8, 2025 5.0 It's been a very welcomed interaction. I would have liked having this tool at my previous employers. Pros Intuitively simple. Comfortable design; not overwhelming. A central hub for other pertinent applications; one stop shop. Cons Nothing to convey here. The only issues I've had have been connectivity issues due to internal security protocols. Review Source Ravikumar K. Head IT Consumer Services Used the software for: 1-2 years ### "Successfactor Review" February 24, 2023 5.0 We are very happy with this suite and using it from last 2 years. Have done multiple integrations and customisation satisfactorily Pros I like the complete end to end visibility of Employee details and canditates tracking with lots of workflows built into the system Cons Cost is the major factor as it impacts on the decision making process Review Source DM David M. Director of People and Culture Non-Profit Organization Management Used the software for: 1-2 years ### "Product is best in the business for performance management software" April 21, 2025 5.0 Excellent product, Is easy to deploy and be the administration in the back end. has the feature to "be another user" to identify issues/problems. Pros Performance Management system is the best in the business. It is so easy to use and very customizable. Never had another review system as good as this one. Cons You have to purchase the suite and not able to have the standalone product. It limits the option to have this system. Review Source ZH Zach H. Senior Systems Analyst Information Technology and Services Used the software for: 2+ years ### "Super Customizable but with a Catch" October 15, 2024 4.0 I supported SuccessFactors at a previous employer where we used most available features that SF has to offer extensively. The application itself could do anything/everything we needed it to, but most configuration changes had to be worked through a third party (SAP partner), which was always frustrating. Pros SuccessFactors is extremely customizable, and it also has a ton of features (LMS, Employee management, Performance Reviews, Reporting/Analytics, etc. Cons Enabling new modules/features or customizing anything that requires provisioning access will require you to work through a third party. This can be inconvenient and very pricey. Review Source AK Ashkan K. Senior associate Accounting Used the software for: 2+ years ### "Sap success fator" September 26, 2024 4.0 My overall experience with SAP SuccessFactors HXM Suite has been positive, particularly due to its comprehensive HR functionality and focus on employee experience. Pros What I like most about SAP SuccessFactors HXM Suite is its focus on employee experience, comprehensive HR capabilities covering the entire employee lifecycle, and strong analytics. Cons What I like least about SAP SuccessFactors HXM Suite is its complex setup and configuration process, which can be time-consuming. Review Source NH Niall H. Head of Information Systems Information Technology and Services Used the software for: 6-12 months ### "A Leading and reasonably cost effective end to end HR system" December 14, 2021 4.0 Overall this system meets our expectations. The platform is fast and stable. Pros An end to end system to handle recruitment, onboarding through to employee management, absence, performance and succession planning and offboarding is not easy to find at this price point. The Integration Centre which can export data for use in other systems is feature rich and very fast for extracting data. Cons Reporting, and not unlike any cloud systems, isnt as strong as it could be. It is somewhat clunky and cumbersome to create reports. SAP Support, so far, is extremely poor. Alternatives considered [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing SAP SuccessFactors HCM Cost, features, implementation team. Switched from [Sage People](https://www.capterra.com/p/132329/Sage-Business-Cloud-People/) We needed a stronger end to end platform. Review Source VR Verified Reviewer Payroll Manager Wholesale Used the software for: 1-2 years ### "Too Complicated if you do not need an Enterprise Solution" November 28, 2023 4.0 Pros It is a solid HCM System if you are a company with subsidiaries and need to connect them all and intend to utilize it as such. Cons The system’s implementation, cost, and overall ease of use leave much to be desired, not to mention the customer service. The cost is particularly exorbitant, making it a poor choice unless you intend to use it as a comprehensive ERP system to connect subsidiaries. Its design is somewhat outdated, functioning more like a relationship database. Upgrades are a slow process, taking years to complete, while other HCM products are rapidly introducing new features to keep pace with technological advancements. Building out this system is a time-consuming process, and by the time it’s ready, newer options have already hit the market. It then takes additional years to integrate these new features. Considering the high implementation and ongoing costs, it would be more prudent to opt for other HCM systems. These alternatives offer similar modules that function effectively, but at a fraction of the cost. Review Source VR Verified Reviewer Senior Manager II. Talent Acquisition Information Technology and Services Used the software for: 1-2 years ### "Valuable tool with continuous feedback being at the heart of it's many capabilities" January 21, 2024 4.0 Overall it's been a pleasurable experience and the SF Suite has added value to our organization. Pros The most satisfying aspects of the Success Factors suite is the wide-range of capabilities, the focus on enhancing employee engagement, and the ability to provide and track continuous feedback across its talent management and performance evaluation functions. Cons It's cumbersome to customize and deploy- many smaller organizations may need to hire an implementation partner as a result. Additionally, it's mobile version leaves a lot to be desired. Review Source NW Naiman W. Manufacturing engineer Aviation & Aerospace Used the software for: 2+ years ### "SAP HXM suite business review " December 23, 2022 5.0 With regards to business development and analytical approach it's one the best platform to come to a conclusion. Pros Data dump can be easily drawn even if it's more then an year ago Cons The interface can be made much more user friendly. As it might be bit difficult to understand for a new user Review Source ÖŞ Özen Ş. Maintenance Group Manager Oil & Energy Used the software for: 2+ years ### "Single source of information for HR management" January 13, 2023 5.0 They improved the user friendliness of the system with final update. I find it effective since I lead a team of 50+ professionals. Pros I can find multiple critical information on the same platform as team management, personal development, tasks to be completed etc. Cons Sometimes I face with difficulties to use the system on mobile. Review Source VR Verified Reviewer Quality Manager Banking Used the software for: 1-2 years ### "SAP Success Factor review by a Quality Professional" April 13, 2022 5.0 System crashes while importing bulk user information. While adding more data points to our database, the tools crash instantly. Integrating with 3rd party tools especially handling time off from Kronos had issues. Importing of data while migrating is not flexible, manipulation of source data was mandated to accommodate SF. To undo a change we need to roll back to the entire fields and as a result, it takes too much time to complete an activity. Pros Easily customizable. Visibility on Updation of Employee data compared to other WFM tools. UI for time off management is pretty neat compared to other tools available in the market. Performance and goal Management and LKM modules are the most likable feature. We purchased the tool for ADP integration for roll-out, and the product eased the integration of Employee data along with SAP CPI. Cons System crashes while importing bulk user information. Integrating with 3rd party tools especially handling time off from Kronos had some issues. Importing of data while migrating is not flexible, manipulation of source data was mandated to accommodate SF. Review Source VR Verified Reviewer Senior Product Development Engineer Automotive Used the software for: 2+ years ### "Need improvement on user experience" August 8, 2019 4.0 It's a very capable and customizable platform for any kind of business needs but user interface and performance needs to be improved. Pros SAP is a well-known management system which is recognized by most of companies and can be adapted for your needs without knowledge of hard programming. You can drag and drop someting to create your own system. Cons User interface is not friendly and it works slowly. If you use on a browser, go back future can struggle. Developers should focus to increase GUI and performance. Review Source VR Verified Reviewer R&D Engineer Automotive Used the software for: 2+ years ### "Complicated GUI Design" October 8, 2019 4.0 Success Factors Learning has a complicated graphical user interface and sometimes it's so hard to use. I couldn't find some options easily (especially when I try to filter some kind of trainings) and spends my time. It's design should be changed to make more eye-pleasing. Pros ou can list and reach any kind of training & courses online. It's a good platform to find all kind of learning stuff in a hub Cons Graphical user interface is so complicated. It's hard to use. It should be designed more user-friendly. Review Source VR Verified Reviewer Senior Product Development Engineer Automotive Used the software for: 1-2 years ### "Development Idea Is Successfully But User Interface Should Be Developed." June 13, 2019 3.0 When you use it for application to one position in a company, you can easily upload your resume, organize it quickly and apply. However some of the modules are not successful enough. i.e. scorecard definition and review screens don't provide a summary that you can see all items together and manage all of them with a check box. In that screen you should click item by item and update all of them manually. Only user interface needs to be updated to increase customer satisfaction. Pros All career items (learning / carrier / scorecard etc.) can be connected to each other. Cons User interface should be developed. It doesn't allow to user to check everything quickly. Review Source Abhijeet S. Manager Business Intelligence Environmental Services Used the software for: Less than 6 months ### "High Reliability HR Software" February 26, 2023 4.0 Pros I love the UI of this thing. Like I feel it was built for me. There are panels where I can measure and check my own performance and improve upon them. Cons The system is nice but integrating it with other seems like a difficult area. I would never tread on those paths. Review Source VR Verified Reviewer Engineering Supervisor Automotive Used the software for: 2+ years ### "Old Fashioned HCM Program" July 17, 2020 3.0 It does the job but it does not please you when using it. Also, it does not allow you to create your custom views, custom reports etc. Pros Team status reports are really useful. Vacation plan reports, office hour reports, salary reports and salary change reports. Cons User interface is very old fashioned and navigation within program to find correct functions and features are really hard. Review Source VR Verified Reviewer Senior Consultant Capital Markets Used the software for: 1-2 years ### "SAP SuccessFactors HCM - Best cloudbased HCM" July 29, 2019 5.0 Talent Management Payroll onboarding performance reviews Pros We use this software for onboarding, Talent Management, performance review and pretty much anything to do with the HR processes including Payroll. Cons The only problem with this is only that this is slightly high in subscription cost. Alternatives considered [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.