# SAP SuccessFactors HCM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SAP SuccessFactors HCM the right Human Resources solution for you? Explore 289 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/reviews --- SAP SuccessFactors HCM 4 (289) [View alternatives](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SAP SuccessFactors HCM Ease of use 3.8 Customer Service 3.7 ## Pros and Cons in Reviews GC Garnet C TechnicianComputer & Network Security, 501 - 1,000 employeesUsed the software for: 1-2 years. “Worked efficiently for time tracking, project management updates, logistics chain management, submitting time off requests and time card. “ June 19, 2025 AT Audrey T surgeonHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “According to my workplace guide, I need to open a Qr code on people connexion and then use Success factors to scan the QR code to link. But peopleconnexion is unable to open the QR code.“ September 11, 2025 SK Sneha K Program ManagerOil & Energy, 10,001+ employeesUsed the software for: More than 2 years. “SAP SuccessFactors is very useful for viewing all documents related to payroll, view complete employee information such as manager details , work location ,team mates info and is also very useful for completing all e-learning assigned“ December 17, 2024 Teresa I senior consultantAccounting, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The user experience can feel inconsistent as you move between different modules (like Learning vs. Performance).“ October 24, 2025 ZH Zach H Senior Systems AnalystInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “SuccessFactors is extremely customizable, and it also has a ton of features (LMS, Employee management, Performance Reviews, Reporting/Analytics, etc.“ October 15, 2024 GC Garnet C TechnicianComputer & Network Security, 501 - 1,000 employeesUsed the software for: 1-2 years. “Was not optimally designed to track progress or accuracy of takt times on manufacturing projects.“ June 19, 2025 Teresa I senior consultantAccounting, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Good for large enterprises that need a system to manage a complex workforce.“ October 24, 2025 DM David M Director of People and CultureNon-Profit Organization Management, 501 - 1,000 employeesUsed the software for: 1-2 years. “You have to purchase the suite and not able to have the standalone product.“ April 21, 2025 ## Showing most helpful reviews Showing 1-25 of 289 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Md. R. Leaf Buying Manager Tobacco Used the software for: 2+ years ### "Manage your Human Resources Efficiently" May 8, 2021 5.0 As a user, I am super delighted to use this software because it enables me to manage my team very efficiently. It reminds me of performance management of mine as well as my team. In addition to these, it allows you to request for any HR related letters and it reaches you on time without wasting your time physically. Pros I. Easy to use and very user-friendly for the HR guys as well as for the employees. II. Specific role creation as of the role profile ( ensuring proper delegation of authority). III. Real time update of the HR data. IV. Performance management system. V. Hiring or contracting and leaver management. VI. Compensation and benefit management. VII. Identifying the development needs of the employees and prioritizing the training program for the top loss. Cons I am extremely happy with this software and didn't find anything that I would not like. Review Source LS Luca S. Senior Expert Packaging and Containers Used the software for: 1-2 years ### "SAP HXC Suite : everything in a glance" November 11, 2024 4.0 SAP Success Factor provide a huge boost for human resource dapartment activities. Pros The best feature is the native integration with other SAP tools that allow you to leverage the existing data stored in the company's central instance Cons Solutuon is not fully usable in all kind of devices. Often pages are not designed efficiently and the elements are not formatted properly to be used in a mobile devices. Review Source GA Gabe A. Operations Manager Building Materials Used the software for: 2+ years ### "SuccessFactors a little outdated" October 17, 2024 3.0 utilizing SuccessFactors for applicant tracking, job, postings, goal-setting, and it’s training platform integration are good but the environment or GUI could use an overhaul Pros Suite is accessible on mobile platform increasing training adherence. Cons Platform is clunky and software environment is something out of the early 2000’s Review Source VR Verified Reviewer HR team lead Education Management Used the software for: 6-12 months ### "One of the best HRM tool in the software market." December 31, 2022 5.0 It has been an excellent experience using this software and highly recommend this for HR management. Pros SAP SuccessFactors HXM Suite simplifies the process of hire till retire, helps easily onboard the candidates, manage their profiles and then termination is done on the same tool. Cons SAP SuccessFactors HXM Suite needs certain improvements such as position based permissions, which is currently limited to role based permissions. Switched from [Zoho People](https://www.capterra.com/p/110931/Zoho-People/) SAP SuccessFactors HXM Suite has better features with wide access to features. Review Source MB Maarten B. Ehs officer Pharmaceuticals Used the software for: 1-2 years ### "Maintain trainings and ensure qualified employees" January 13, 2023 5.0 Pros Tracking uneasy without using paper folders and signatures. Cons I really do not have any cons. The software suits out needs. Reason for choosing SAP SuccessFactors HCM The easy interface and thefore more suitable to use for all funtions pther than production related. Review Source LH Liz H. Executive Advisor Management Consulting Used the software for: 1-2 years ### "Middle of the road" March 7, 2024 4.0 Poor for an ease of use and easy to find what i need to do. It has potential but is frustrating. The formatting of objectives look v different on screen as you enter them to what they look like once entered. Needs more structure. Plus output reports dont exist so we (as a dept) copy each individuals details or the year into a ppt slide for each individual at the end of the year. An excel or sharepoint workflow is cheaper and more effective from a users pov. Pros Its a positive move to have a system for performance management and objective setting available on yoir computer and mobile Cons Its complicated. Its not focused on users. Its not intuitive. The ways to access different elements of the system to change employee flags, see updates in the workflow and use the system are scattered around the page. Some on the top, some on the left, one half way down the page. I waste a lot of time trying to find what im needing to do. Really does need taking apart and reengingeering with easy or use for the user. Switched from [Own](https://www.capterra.com/p/150184/OwnBackup/) Some old inhouse built solution that no one use As the fields didnt work to add text updates into Therefore used PowerPoint slides Review Source JS Jhon S. Developer Computer Software Used the software for: Less than 6 months ### "The best software for HR professionals" September 14, 2021 4.0 My experience was very good, it is just what I received and I cannot complain, I would like it to be better but with the advancement of technologies this may change, those changes I would like to see and allow me to automate everything. Pros The ease of use and its interface is very simple for those who have or not experience with the software Cons I did not find something that I did not like, perhaps scaling the connection with artificial intelligence, it would be ideal to be able to connect all this with automated learning Alternatives considered [MintHCM](https://www.capterra.com/p/186192/MintHCM/) Reason for choosing SAP SuccessFactors HCM Those of free code, if I find very large communities maybe they can build more powerful tools than SAP, opening these software can bring very important advances Switched from [MintHCM](https://www.capterra.com/p/186192/MintHCM/) Because development is slow and the consumption of human resources is very high, it has its advantages but SAP is better because its brand represents more quality to me Review Source NB Naveesh B. Electrical Engineer Automotive Used the software for: Less than 6 months ### "Works well with other SAP products" November 20, 2023 5.0 Pros Ease of looking at vacation details and requesting them. Also easy to keep track of compensation and your profile Cons The direct deposit details update can be a bit easier to access and navigate Switched from [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) company change has triggered this switch to Success factor Review Source MC Michael C. Quality Engineer Aviation & Aerospace Used the software for: 1-2 years ### "Terrific tool; every business should have such an application" January 8, 2025 5.0 It's been a very welcomed interaction. I would have liked having this tool at my previous employers. Pros Intuitively simple. Comfortable design; not overwhelming. A central hub for other pertinent applications; one stop shop. Cons Nothing to convey here. The only issues I've had have been connectivity issues due to internal security protocols. Review Source Ravikumar K. Head IT Consumer Services Used the software for: 1-2 years ### "Successfactor Review" February 24, 2023 5.0 We are very happy with this suite and using it from last 2 years. Have done multiple integrations and customisation satisfactorily Pros I like the complete end to end visibility of Employee details and canditates tracking with lots of workflows built into the system Cons Cost is the major factor as it impacts on the decision making process Review Source SK Sneha K. Program Manager Oil & Energy Used the software for: 2+ years ### "SAP SuccessFactors for all payroll related information" December 17, 2024 4.0 SAP SuccessFactors is very useful for viewing all documents related to payroll, view complete employee information such as manager details , work location ,team mates info and is also very useful for completing all e-learning assigned Pros SAP SuccessFactors is helpful for viewing all the details regarding salary compensation and to view and complete all the merit increase processes and statement's. All the documents related to salary can b easily downloaded, SuccessFactors sis also used for completing all e-Learning modules assigned by the manager Cons The overall responsiveness of the UI is a bit slow Review Source AK Ashkan K. Senior associate Accounting Used the software for: 2+ years ### "Sap success fator" September 26, 2024 4.0 My overall experience with SAP SuccessFactors HXM Suite has been positive, particularly due to its comprehensive HR functionality and focus on employee experience. Pros What I like most about SAP SuccessFactors HXM Suite is its focus on employee experience, comprehensive HR capabilities covering the entire employee lifecycle, and strong analytics. Cons What I like least about SAP SuccessFactors HXM Suite is its complex setup and configuration process, which can be time-consuming. Review Source PS Pranav S. Quality Assurance Executive Pharmaceuticals Used the software for: 2+ years ### "Success factors builds healthy environment to work" February 25, 2023 5.0 Excellent software to implement & use in any type of industry as it manages multiple things in single software. Pros It's ease of use and mobile accessibility are the most important factors about this software, which I liked the most. It's provides one click access to payrolls,income tax , attendance, training related information. Cons Sometimes it takes very much time to respond to sudden commands , which makes process bit slower. Review Source AK Ashok K. Functional Analyst Information Technology and Services Used the software for: 1-2 years ### "All you Need as Employee is Here" August 4, 2023 5.0 Pros It helps to manage All Employee information safely.Easy to access and submit their concerns like applying leaves, payroll management, Searching for internal job can be done by themselves.Time Sheet Management is good, In that more options available so that we can mention easily.Available in system and Mobile which is super good. Cons HR policy tab should be pre designed, so that employee get everything clearly. Review Source SK Sandy K. Senior Manager Chemicals Used the software for: 2+ years ### "Really consider whether you need your HRIS and Talent Management system to be one in the same" February 9, 2022 3.0 If you think you need a single HRIS and Talent Management System, there aren't that many options, so SuccessFactors will likely be on your shortlist. My recommendation would be to really consider whether you "need" that, or whether you would be better off with SuccessFactors as your HRIS and opt instead for niche applications for your various talent management needs that can integrate with each other and SuccessFactors. Pros SuccessFactors offers an HRIS with modules to cover many aspects of Talent Management, including Recruiting, Onboarding, LMS, Goals, Performance, Succession Planning, Compensation, and Workforce Analytics. Cons Several of the modules have been bolted on over the years and are still not fully integrated like you might expect them to be. The look and feel of the modules are dated and there has been very little in the way of enhancements to the talent modules in the 6 years I have been using it. Built-in reports are limited. SAP Support has been poor. There are still many aspects of the configuration that can only be done in the back-end provisioning client by a configuration partner (not by the client), so the client can never truly be self-sufficient. Review Source YP Yasmim P. Maintenance Analyst Automotive Used the software for: 2+ years ### "SAP SuccessFactors HCM Suite in my life" July 27, 2021 4.0 Every week I issue notes with a repair nature and it is a very easy task to be performed by SAP. For 2 days a week I need to make inquiries of bank details from suppliers and change addresses and emails and it is also an easy activity whose platform facilitates reading and changing data. Pros What I like most about this site is the speed of loading each function and page opened, in addition to supporting several open at the same time. But more important is the amount of functions available for use, such as inventory control, supplier search, payment collection, among others. Cons Sometimes it's kind of hard to find a search function I need and I end up having to question my colleagues even though I've had access to the site for years. Review Source VR Verified Reviewer Head of Recruitment Mining & Metals Used the software for: 2+ years ### "Good Core HRIS - but nothing more than that" April 19, 2021 3.0 Poor to non existent customer service, with poor additional modules not worth using (much better to use best of breed tech and integrate it into SF via API or SFTP), but a decent Core HRIS for larger organisations. Pros For a Core HRIS, it's a solid system. A little complicated in use, but nevertheless, core HRIS data is well structured and reportable. Cons Additional modules are basic to poor in quality. Recruitment module is a 5/10 - does the very basic stuff, but that's it. Very reactive recruitment focus, relying on job board posts to fill jobs. Non existent functionality - in terms of them actually being useful - re talent pools, searching the database, integrating with other tech etc. I couldn't also recommend the Performance module - too complicated and not liked amongst users. Talent module not worth it at all. Etc etc. Review Source VR Verified Reviewer Security Engineer Computer Software Used the software for: 2+ years ### "User Experience on SAP HXM Suite" February 19, 2023 3.0 Pros The HXM suite covers all the features of payroll, HR, recruiting , training, onboarding within a company , Since it covers all the features which is necessary for a company to function , buying the suite makes sense. Cons The user experience is not that great , to it comparison Workday is very smooth. Review Source VR Verified Reviewer Management Consultant, Talent Acquisition (assignment) Medical Devices Used the software for: 1-2 years ### "Horrible UX, hight cost and lacking features (Recruiting module)" May 25, 2018 1.0 Pros Nothing compared to modern ATS´s like Ponty, Workable, Teamtailor, GreenHouse etc. A nice "tell" is that during demo videos (created by actual fans/users on Youtube) the product lags and there is pauses every now and then since the pages have to load and you have to wait. Acceptable 10 years ago, not so much in 2018. Cons \- Crap UX: Means many clicks = drags down productivity - Setting up processes or adding a step is an actual project. Something that takes less then 2 minutes with any of the systems above - No data visualization (unless extra module is bought). Data is everything! And it´s a really unmodern and slow process to create specific reports (again, a project in itself), and then you get a report where have to take the data and maunally use your own tools to visualize your findings. - This is like a 15 years old recruitment system BUT it´s also expensive and you have to hire extra staff as trainers since the UX is so bad so this ads even more to the total cost. - No built in surveys. For instance if you want to check your candidate experience and such. The list goes on but you get the picture. Review Source CS Chirag S. CITO Insurance Used the software for: 1-2 years ### "SuccessFactors has opportunities to improve" April 7, 2021 2.0 We had a poor experience with SuccessFactors. I had a similar experience in a past position. So, this poor experience was a repeat. Performance management module required more effort from administrators and managers to set up, write reviews, deliver to staff etc. Support really liked gamification and we didn't create enough about gamification. We cared about giving the right feedback to staff so they can grow and prosper. It appeared that SuccessFactors was competing with Facebook while we wanted it to compete with Gallup. Support and billing from their side needs to improve. When exiting SuccessFactors, we weren't treated well. SAP is in a great position to focus on changing people's emotions about SuccessFactors. I can totally see its potentials. SAP needs to take a different approach with the product and support. Pros The best feature of SuccessFactors was that it was a operationally stable, cloud-native software when competitors were finding their footings with SaaS model and ensuring high availability. SuccessFactors had figured the technology out sooner than competition and our team didn't have to worry about hosting. Cons Modules in SuccessFactors appeared to be scattered and cobbled together inefficiently. It appeared that employee data got copied over to payroll module. Performance data was copied from one year to another. It just seemed like a trailer/mobile home put piecemeal'ed together using plastic, wood, metal, soil and broken wheels from trucks and motorcycles were put underneath the trailer/mobile home, but the paint looked uniform and hid these inefficiencies. SAP has a great opportunity to turn this around since their foundational infrastructure is solid. Review Source VR Verified Reviewer R&D Engineer Automotive Used the software for: 2+ years ### "Complicated GUI Design" October 8, 2019 4.0 Success Factors Learning has a complicated graphical user interface and sometimes it's so hard to use. I couldn't find some options easily (especially when I try to filter some kind of trainings) and spends my time. It's design should be changed to make more eye-pleasing. Pros ou can list and reach any kind of training & courses online. It's a good platform to find all kind of learning stuff in a hub Cons Graphical user interface is so complicated. It's hard to use. It should be designed more user-friendly. Review Source VR Verified Reviewer Senior Product Development Engineer Automotive Used the software for: 1-2 years ### "Development Idea Is Successfully But User Interface Should Be Developed." June 13, 2019 3.0 When you use it for application to one position in a company, you can easily upload your resume, organize it quickly and apply. However some of the modules are not successful enough. i.e. scorecard definition and review screens don't provide a summary that you can see all items together and manage all of them with a check box. In that screen you should click item by item and update all of them manually. Only user interface needs to be updated to increase customer satisfaction. Pros All career items (learning / carrier / scorecard etc.) can be connected to each other. Cons User interface should be developed. It doesn't allow to user to check everything quickly. Review Source Abhijeet S. Manager Business Intelligence Environmental Services Used the software for: Less than 6 months ### "High Reliability HR Software" February 26, 2023 4.0 Pros I love the UI of this thing. Like I feel it was built for me. There are panels where I can measure and check my own performance and improve upon them. Cons The system is nice but integrating it with other seems like a difficult area. I would never tread on those paths. Review Source VR Verified Reviewer Engineering Supervisor Automotive Used the software for: 2+ years ### "Old Fashioned HCM Program" July 17, 2020 3.0 It does the job but it does not please you when using it. Also, it does not allow you to create your custom views, custom reports etc. Pros Team status reports are really useful. Vacation plan reports, office hour reports, salary reports and salary change reports. Cons User interface is very old fashioned and navigation within program to find correct functions and features are really hard. Review Source VR Verified Reviewer Senior Consultant Capital Markets Used the software for: 1-2 years ### "SAP SuccessFactors HCM - Best cloudbased HCM" July 29, 2019 5.0 Talent Management Payroll onboarding performance reviews Pros We use this software for onboarding, Talent Management, performance review and pretty much anything to do with the HR processes including Payroll. Cons The only problem with this is only that this is slightly high in subscription cost. Alternatives considered [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) Review Source Similar Products Featured