# Page 10 | SAP SuccessFactors HCM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is SAP SuccessFactors HCM the right Human Resources solution for you? Explore 290 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/reviews --- SAP SuccessFactors HCM 4 (290) [View alternatives](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 10 - Reviews of SAP SuccessFactors HCM ## Showing most helpful reviews Showing 226-250 of 290 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SG Saksham G. Marketing Intern Education Management Used the software for: Less than 6 months ### "An efficient tool for learning management | SAP SuccessFactors" June 30, 2022 5.0 Overall SAP SuccessFactors is an extremely efficient tool which adds to your learning process. Highly recommended! Pros SAP SuccessFactors brings together many different elements of learning into a single place, and that really assists the whole process of learning. Cons In my experience of using this software, I haven't come across any cons or disadvantages. Review Source VR Verified Reviewer Tour Guide Food & Beverages Used the software for: 6-12 months ### "Easy to use recruiting and HRM software. " June 4, 2018 5.0 Pros Interfaces well with other SAP programs and outside websites to provide an effective and efficient HRM software. Cons As like almost all SAP software, requires some customization and up front work to tailor to specific businesses. Review Source LC Lindsey C. Compensation, Benefits & HRIS Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Difficult to Customize" November 8, 2016 3.0 The SuccessFactors system has a lot to offer if you don't plan to change your review template without paying for an outside consultant to do it for you. There are many additional modules available for purchase but you don't have to have them in order to run the performance management module. The system allows for customization of goals both top-down and bottom-up, which is valuable. However, their customer support is miserable. The customer success portal is difficult to use and rarely had the answers I needed. When you do call, all they do is create a case and you are left waiting 24 hours for a response. And they don't always get back to you within the stated 24 hours. When they get back to you, they don't plan a time but will just call when it's convenient for them. All in all, the system lacks the flexibility needed for our medium-sized business and isn't worth the cost. Pros Only purchase the modules you need/want Customization of goals, top-down and bottom-up Cons Customer support Inflexible Review Source KA Kyle A. Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Very satisfied!" February 19, 2015 4.0 Pros Very user-friendly. Our employee population loved the interface, and HR found it very easy to use. Cons Had some integration issues, but SF helped us fix any issues we had very quickly. Review Source PS Piyush S. Marketing Operations Specialist Information Technology and Services Used the software for: 6-12 months ### "Good tool to know the structure of the team" September 23, 2019 4.0 Pros Gives a neat and a complete structure of the organisation and teams. Easy to apply leaves. Gives a detailed info about employee. Cons Takes a bot of time to load. Few fields should be mandatory like (Where is the employee working from) etc. Review Source SM Sam M. Used the software for: ### "SuccessFactors - Review " October 17, 2016 4.0 Mixed reviews on this as the application was customized heavily due to the complexity of our process. Not a review that I should be writing. Lack of suitable and certified talent. Few talents available were very high priced. Talents lacked functionality and features knowldge due to the product newly intergated with SAP. Had to get trained myself just to partner with the development company to guide them. Customer Service needs to be overhauled. Knowledge base and support needs to be redefined. After dealing years with Cognos support, SAP does not even come close to it. Contract lacked missed a lot of items. I had to rephrase and approach SAP multiple times to add all the missed items. This is for 75,000 licensing contract. I can't even imagine doing it for a small one. Review Source KM Kirsten M. Recruiting Computer Software Used the software for: 6-12 months ### "Success is what you get" February 9, 2018 4.0 Pros Beautiful dash makes for happy employees. This tool really brings inclusiveness to a large and small company with its ease of features. Cons Fairly long implementation process even with a small company - but most are. SAP really wants you to be the catch all for questions so they try and make you know as much as possible to be able to be the source of all communication / support. Not ideal if you have a small team and can't designate hours to being that person Review Source WD Wesley D. Sr Manager Procurement Philanthropy Used the software for: 2+ years ### "Sr Manager Procurement" April 20, 2016 2.0 Pros It seems straight forward in terms of how the software works Cons It doesn't have a 360 review module, comp module, and doesn't retain historical appraisals Review Source TP Tara P. admin asst Higher Education Used the software for: 2+ years ### "Old looking interface and hard to learn" June 14, 2022 2.0 Pros It can hold a TON of information. All kinds of data and numbers and you can search it a million ways Cons It's confusing and impossible to use. I sat through 2 training sessions, and finally my boss and I had 3 zooms to teach me only what I needed to know exactly. Review Source Arnaud D. E-Commerce Specialist Automotive Used the software for: Less than 6 months ### "Using it to monitor my objectives" August 6, 2019 4.0 Pros Objectives are easy to set up and to follow. Easy to edit too Cons The interface could be improved UXly speaking. Not the nicest interface I've seen so far for this kind of software Review Source BH Brittany H. Senior Marketing Writer Pharmaceuticals Used the software for: ### "Lots of potential--get prepared to use it" December 4, 2013 4.0 Pros This is a great way to be transparent about expectations for employees, and it makes the review process as easy as using a basic calculator. If you take the time to set it up the way you want it, goals and reviews become so much more natural. Cons There are a lot of aspects to this site that can easily go unused and might be redundant with other software already implemented by the company. Review Source DH Dean H. Senior Compensation Analyst Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "There are much better products out there that come all inclusive with traditional HR needs" November 2, 2016 3.0 SuccessFactors (SF) is SAP's version of trying to compete with Workday or other similar platforms. Although SF is a customization product which doesn't exist in traditional HRIS systems, you ultimately end up paying more for the customization because companies are required for coders to build sync reporting to existing systems. Additionally, for the average user, SF and SAP are antiquated and hard to learn. Pros Customization Cons Almost 90% of the product is a con. Review Source MM Michael M. Plant Manager Food & Beverages Used the software for: 2+ years ### "Great HR software" August 20, 2018 5.0 Pros One centralized location for all your HR data: pay, hire date, picture, personal details, hierarchy, goals, reviews, etc. You can use the app to look up who people are 'discreetly' Web based, access it anywhere Cons Completing reviews can be a bit cumbersome (lots of sending info back and forth) If you make an error when updating someone's information/details/review it can be difficult to fix the error Review Source DM Darla M. Director, Human Resources Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "SuccessFactors" October 28, 2016 3.0 We have a third party support that is timely in response. We have had turnover in the department and the person who was most familiar is no longer with the company. The functionality isn't intuitive and you aren't allowed to do a lot of things yourself. Pros Easy to use as an end user. Administratively, the basics are easy to master. Cons You need a third party to do a lot of the changes as you don't have access. Review Source VR Verified Reviewer Sales Lead Management Consulting Used the software for: Less than 6 months ### "Excellent for trainings" April 12, 2019 5.0 Pros Easy to access and use trainings. Whole company loves it Cons If there is any complaint, its that it can be slow at times. Review Source DT Dawn T. Marketing and Promotions Manager Entertainment Used the software for: 2+ years ### "SuccessFactors Performance Review System " November 7, 2016 4.0 I've used SuccessFactors for a few years now within my company and it is a convenient way to manage employees and to complete an evaluation on specific goals. The system makes it easy to locate information from prior years and to update or add new goals as things change. It is a helpful HR tool. Pros It is easy to use and keeps this sensitive information stored where I can easily access it and pull up prior years info or add in new goals as they arise. Review Source SF Sabrina F. HR Manager Philanthropy Used the software for: 1-2 years ### "SuccessFactors - Complicated" August 15, 2017 3.0 Pros SuccessFactors does what you need it to do. Automates your review process as you would expect and want. Cons Found SucessFactors a difficult product to learn. It might have been the lack of training. It is not very intuitive. Review Source HD Hoang D. Solution Consultant Information Technology and Services Used the software for: 6-12 months ### "Performance management" November 14, 2019 3.0 Pros It have a function to help company define goal for each staff and review every year. Cons It is hard to use and need to be trained carefully to use it. Review Source WS Wendy S. Director of FP&A Computer Software Used the software for: 1-2 years ### "AAMVA review - WS" May 10, 2016 3.0 Pros Easy rating system, easy to enter goal, objectives, etc. I like the notification emails it can send to other parties like employees or HR Cons lack of training from my company...there is more functionality that we are not using Review Source ER Emmanuel R. Vice President Food & Beverages Used the software for: 6-12 months ### "Business One Review" July 18, 2016 3.0 Pros Simple to navigate, easy to learn, and with simple button Macro's linking of screens made process much simpler. Cons There is terminology unique to SAP which makes for harder for training and transfer of knowledge. There are short codes in the inventory movements logs that are not common to other parts of the system, which makes you have to learn a whole new set of short codes Review Source AC Andres C. Software engineer Retail Used the software for: 6-12 months ### "Though to learn easy at the end" June 20, 2021 4.0 Pros It is efficient, clean and with great options Cons It was really hard to learn how to use it in the beggining Review Source JM Jennifer M. Human Resources Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "SAP SuccessFactors HRIS - Solid performer " November 9, 2017 5.0 Solid platform with appropriately timed releases. Pros Integrated solution with many configurable features. Offers full lifecycle modules which enhances productivity, reporting and metrics. Cons Training methodology is lacking-Most learning has been through self discovery. Also, Support forces you to research an answer prior to assisting you with an issue. Review Source aH angel H. branch manager Banking Used the software for: 1-2 years ### "intermediate user - mid level manager" September 28, 2016 4.0 Pros ala carte features and ability to add on as your team grows and need to increase succession planning tools Cons a little confusing at first but easily adaptable once you learn the system Review Source SP Supichaya P. Electrical/Electronic Manufacturing Used the software for: ### "One of the good human resources / performance & goals software" January 20, 2015 4.5 Pros The software is very easy to use and navigate. The implementation is very effective with the full support from the vendor. The functions of the software meet my requirements. Cons The service and support take a little bit longer than expected. The response time is not as fast as it could be. Review Source PR Przemysław R. Lead IT Administrator Information Technology and Services Used the software for: I used a free trial ### "Not the best tool" March 28, 2024 3.0 Pros Implementation, many features, for big teams. Cons It's complicated to use, not the best UI/UX. Review Source Similar Products Featured ## Related categories [Mobile Learning](https://www.capterra.com/mobile-learning-software/)[Performance Management System](https://www.capterra.com/performance-appraisal-software/)[Learning Management System](https://www.capterra.com/learning-management-system-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.