# Page 2 | SAP SuccessFactors HCM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is SAP SuccessFactors HCM the right Human Resources solution for you? Explore 290 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/reviews --- SAP SuccessFactors HCM 4 (290) [View alternatives](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of SAP SuccessFactors HCM ## Showing most helpful reviews Showing 26-50 of 290 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Commercial Advisor Oil & Energy Used the software for: 2+ years ### "Centralized system easily accessed via company devices" April 4, 2026 5.0 Pros Integration of onboarding, timesheets, calendar management, performance reviews, internal job applications and goals all in one place Cons Bugs in the calendar function where an employee submitting a flex dey request for a future quarter causes the employee to be unable to submit a flex day request in the current quarter. Switched from [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Opportunity for cost savings with large enterprise Review Source Ana O. Head of Regulatory Affairs Pharmaceuticals Used the software for: 2+ years ### "All you need as manager" December 23, 2025 4.0 Overall the experience is good and the program does what is suppose to do. Can no comment regarding the value for the money, but for a manager this is all she/he needs for managing from HR perspective his/her team. Pros It is ensuring a proper management of your team and is reliable. It is quite easy to use, you do not need a full training. Cons Days off management could be improved. I found it difficult all the time to find how many days off I still have. The learning tool is also sometimes annoying with many automatic emails sent when the timelines are not achieved. Review Source VR Verified Reviewer Content Creator Apparel & Fashion Used the software for: 2+ years ### "SAP Makes Work Easy" January 18, 2026 5.0 SAP is an amazing product and I love using it and will not trade it for the world. the customer service is amazing and I am able to mange my operation Pros I like that it is great value for money, I can manage employee performance and and it is easy to use the admin management Cons there is nothing that I did not like about SAP, I have been using it for years when I worked for other companies, hence the reason I invested in it Review Source VR Verified Reviewer Learning and Development Specialist Automotive Used the software for: 2+ years ### "Functional, but a little clunky" July 10, 2025 4.0 My overall experience with SAP SuccessFactors has primarily been from the Learning Management Systems administration perspective. It can be straightforward, but it is nothing fancy. Pros SAP SuccessFactors is very structured and organized. Once you understand the basics of the platform, UX for users/learners is pretty straightforward. Cons It is a little bit clunky on the administrative end. There are a lot of possibilities, but it does take a lot lof learning and research to be able to administer in a clean way. Review Source GC Garnet C. Technician Computer & Network Security Used the software for: 1-2 years ### "Good Value one stop shop for Business Management and Logistics." June 19, 2025 4.0 Worked efficiently for time tracking, project management updates, logistics chain management, submitting time off requests and time card. Was not optimally designed to track progress or accuracy of takt times on manufacturing projects. Pros Easy to navigate, a lot of control for the user which made taking care of important time tracking and updates to your profile fast and efficient. Great for project management and communicating between departments. Cons There are certain complexities to the program that aren't easy for the newest person or even a more experienced person to navigate. Albeit is comprehensive, the format is a bit archaic, as it is a lot like MsDOS in functionality. I personally didnt enjoy using this software for manufacturing projects. Review Source Teresa I. senior consultant Accounting Used the software for: 1-2 years ### "Highly customizable HRIS with an outdated User Interface" October 24, 2025 3.0 Good for existing SAP customers. Easy to migrate from on premise SAP HCM to SuccessFactors. Also integrates well with other hcm products. The user experience can feel inconsistent as you move between different modules (like Learning vs. Performance). Pros SuccessFactors supports large, complex, multinational organizations. It includes built-in localization for many countries. Good for large enterprises that need a system to manage a complex workforce. it is highly secure and configurable and can be adapted to fit unique and specific business processes. Cons Poor UI. Not user-friendly" and difficult to navigate. The interface is outdated or fragmented, especially when compared to more modern competitors. Switched from [SAP Build](https://www.capterra.com/p/10004628/SAP-Build/) Moving from on premise to cloud system to keep up with times. Review Source KP Keyurbhai P. Field service technician Consumer Services Used the software for: 1-2 years ### "Great customer service " March 11, 2026 5.0 Overall very good experience with SAP and very easy to understand system. And excellent customer service Pros Very reliable to use and easy to understand and easy to use. And easy to upload photos and comments. Cons Sometimes networking issues. Sometimes take longer time to upload the page and sometimes take long time to upload photos Review Source DO Darren O. Production Management Food & Beverages Used the software for: 2+ years ### "Year over Year Comparisons" May 4, 2026 4.0 Very good. Setting and tracking goals worked very well. The review process was easily integrated into the overall plan. Pros SuccesFactors worked very well for setting and tracking goals. Whether it be quarterly or annually, the platform was great for keeping priorities in order and goals on track. Cons The ability to do a year over year comparison was not available. This function would help associates streamline goals and see progress beyond the current period. Review Source VR Verified Reviewer IT Support Analyst Retail Used the software for: 2+ years ### "Clearly marked path to Success " June 10, 2025 5.0 I would use it mostly during performance review time. I liked how it stepped me through each of the requirements before I could advance. Pros My experience was very linear, as it should be. SuccessFactors is not something that I interact with often. So when I don't use it often, or even more importantly, for new people that are being onboarded, a clearly marked path in SuccessFactors helps to facilitate smooth onboarding. And for veterans, the clearly marked paths is helpful for review time. Cons SuccessFactors is not visited often I my day to day, not do we have much incentive to. It's hard to get people to go out of their way when we're so busy throughout the day. Review Source AT Audrey T. surgeon Hospital & Health Care Used the software for: 2+ years ### "SF is so irritating to use. " September 11, 2025 2.0 Design of the app does not allow idiot proof usage. When I change my claim approver, it is difficult to navigate how to change. There are pages with a single word at the top that you wouldnt think is a link, but it is a link for you to click. navigating around is not obvious for first time users Pros allow me to submit claims. otherwise nothing much. previously MOHH had easier claim system before adopting SF Cons Difficult to set up. According to my workplace guide, I need to open a Qr code on people connexion and then use Success factors to scan the QR code to link. But peopleconnexion is unable to open the QR code. Review Source VR Verified Reviewer \- Information Technology and Services Used the software for: 2+ years ### "Comprehensive HR software" March 8, 2025 4.0 It is acceptable, among the better HR software. Pros Many features available in the software. There is a mobile app available. Cons The navigation is not easy to understand and difficult to find those features. Review Source KL Karen L. Director, BI Financial Services Used the software for: 2+ years ### "Great HR system" January 28, 2025 5.0 Love that everything is in one space and it is easy to navigate not only my team, but the entire organizational structure. I also like that it is integrated with Percipio, which we use for online learning. Pros As a Leader, it is very intuitive and easy to use. Everything is in one spot. Cons There are a few processes, such as payroll planning that take a bit of getting used to. This might be more about my company's processes than SAP Review Source SK Sneha K. Program Manager Oil & Energy Used the software for: 2+ years ### "SAP SuccessFactors for all payroll related information" December 17, 2024 4.0 SAP SuccessFactors is very useful for viewing all documents related to payroll, view complete employee information such as manager details , work location ,team mates info and is also very useful for completing all e-learning assigned Pros SAP SuccessFactors is helpful for viewing all the details regarding salary compensation and to view and complete all the merit increase processes and statement's. All the documents related to salary can b easily downloaded, SuccessFactors sis also used for completing all e-Learning modules assigned by the manager Cons The overall responsiveness of the UI is a bit slow Review Source SF Sandy F. Project engineer Computer & Network Security Used the software for: Less than 6 months ### "Good people management" March 16, 2025 4.0 Step w learning curve but once you understand things it’s ok Pros Integrated will into existing systems and process Cons Can be a bit difficult to set up initially Review Source FW Faith W. Director of Human Resources Automotive Used the software for: Less than 6 months ### "Great organizational tool!" November 8, 2024 4.0 Our overall experience was great with HXM Suite! Pros The software was great in helping us organize our data in one system. Cons A little confusing at first, but support was great! Review Source VR Verified Reviewer Executive Assistant Financial Services Used the software for: 1-2 years ### "Not Intuitive and Complicated for no reason" September 16, 2022 2.0 would not recommend to any person or business. not user friendly, not intuitive, and as previously mentioned I am constantly troubleshooting this software with my team and our administrator. on more than one occasion, people's time off has not accrued properly resulting in them either having a surplus or less vacation days than they're supposed to. any time i need to do anything in this software it is overly complicated. i miss our old vacation time software, and so does our team. Pros I like that there is an app, however i've never used it and i'm not sure how many of our staff use it either. Cons The main reason we use SF is time off requests/vacation management. After almost 2yrs of use, I still get emails from multiple team members that are struggling to: - see their total accrued vacation time - enter in their own vacation time (Aka they email asking me to do it for them) - cancel their own days off (they email me asking me to do it for them) - edit requests on their own (ex: changing from 3 days of vacation to 2 etc) without cancelling and re-entering the whole thing My biggest frustration with SF is that it doesn't show team members their total time off, it only shows what they've accrued as of the day they are looking at their profile. in order to see how many days they have left to book they have to adjust the calendar. I get the most emails about this issue, and my team struggles with this the most. You can't tell if a person has requested a 1/2 or full day w/o going "all the way" into the request - i should be able to look at either the homepage or Workflow Requests and tell if the person needs one day or just a 1/2. Instead you have to go into their profile, look at the request and THEN you can find out how much time they're requesting. I also get email notifs every time i cancel someone else's vacation time and yet they won't get an email. i've reached out to our system admin about this more than once and they can't seem to come up with a resolution. This software looks and feels old school - very windows 95. Review Source PS Pranav S. Quality Assurance Executive Pharmaceuticals Used the software for: 2+ years ### "Success factors builds healthy environment to work" February 25, 2023 5.0 Excellent software to implement & use in any type of industry as it manages multiple things in single software. Pros It's ease of use and mobile accessibility are the most important factors about this software, which I liked the most. It's provides one click access to payrolls,income tax , attendance, training related information. Cons Sometimes it takes very much time to respond to sudden commands , which makes process bit slower. Review Source Kavindu Githsara K. System Specialist E-Learning Used the software for: 2+ years ### "Maximize Your HR Potential with SAP SuccessFactors HXM Suite" December 23, 2022 5.0 Overall, SAP SuccessFactors HXM Suite is a powerful software solution that can help businesses of all sizes manage and optimize their HR processes. Its wide range of features and customizable options make it a valuable tool for improving HR efficiency and employee engagement. However, its cost and complexity may be drawbacks for some users. Pros SAP SuccessFactors HXM Suite is a comprehensive software solution that helps businesses manage and optimize their human resources processes. Here are some pros and cons that we see in this software solution after using it for few years. SAP SuccessFactors HXM Suite offers a wide range of HR features, including performance management, succession planning, and learning and development. It has customizable options that allow our businesses to tailor the solution to our specific needs. Also It can helped us to streamline our HR processes and improve efficiency, leading to increased productivity and cost savings. Not only that but also this solution includes features that help businesses improve employee engagement, such as employee feedback and recognition programs. Cons SAP SuccessFactors HXM Suite can be expensive, especially for smaller businesses with limited budgets. Review Source GC Geetika C. Sales & Marketing Manager Hospitality Used the software for: 2+ years ### "Review for SAP SuccessFactors HXM Suite" January 12, 2023 5.0 Pros One stop best software for HR that provides amazing employee experiences and manages multiple segments to workforce. It has most advance workforce management features. Cons I believe that functionality wise it needs an improvement, there should be a timely software updates and The data visualization is less. Review Source AK Ashok K. Functional Analyst Information Technology and Services Used the software for: 1-2 years ### "All you Need as Employee is Here" August 4, 2023 5.0 Pros It helps to manage All Employee information safely.Easy to access and submit their concerns like applying leaves, payroll management, Searching for internal job can be done by themselves.Time Sheet Management is good, In that more options available so that we can mention easily.Available in system and Mobile which is super good. Cons HR policy tab should be pre designed, so that employee get everything clearly. Review Source KA Khaled A. Cnc manufacturing manager Packaging and Containers Used the software for: 2+ years ### "Easy to use ,clear ,transparent ,Reduced the documentary cycle" June 21, 2023 4.0 it is Easy to use ,clear ,transparent ,Reduced the documentary cycle Pros It enables you to accomplish whatever you want from vacations, iyou can make evearything you need from comapnies colliges while you in place Cons performers evaluation is complicated process and take long prosudres and not all labours can treat it so company cancel this process Review Source SK Sandy K. Senior Manager Chemicals Used the software for: 2+ years ### "Really consider whether you need your HRIS and Talent Management system to be one in the same" February 9, 2022 3.0 If you think you need a single HRIS and Talent Management System, there aren't that many options, so SuccessFactors will likely be on your shortlist. My recommendation would be to really consider whether you "need" that, or whether you would be better off with SuccessFactors as your HRIS and opt instead for niche applications for your various talent management needs that can integrate with each other and SuccessFactors. Pros SuccessFactors offers an HRIS with modules to cover many aspects of Talent Management, including Recruiting, Onboarding, LMS, Goals, Performance, Succession Planning, Compensation, and Workforce Analytics. Cons Several of the modules have been bolted on over the years and are still not fully integrated like you might expect them to be. The look and feel of the modules are dated and there has been very little in the way of enhancements to the talent modules in the 6 years I have been using it. Built-in reports are limited. SAP Support has been poor. There are still many aspects of the configuration that can only be done in the back-end provisioning client by a configuration partner (not by the client), so the client can never truly be self-sufficient. Review Source VR Verified Reviewer Software MAnager Computer Software Used the software for: 2+ years ### "Easy way to review performance in big teams" November 16, 2021 4.0 Pros It´s great for perfomance review, allows to track objectives and the progress of each of them, at the end of the year your team members reviews themselves and you review them too, so you can easily and objectively have a full year review to share with them Cons The look and feel is kind of old and you have a lot of full page loads when modern software can update part of the content you´re looking Review Source Luca A. Sr Curriculum developer Information Technology and Services Used the software for: 2+ years ### "Used SF LMS from 2015 to 2020" September 29, 2022 3.0 It is ok for Pharma compliance but it is too complex and old technology to compete with fully cloud based software. At least it was up to 2020 Pros Very feature rich, robust architecture. Cons Lack of flexible reporting. Too dependent on a 3rd party integrator Impasible to customise core settings Review Source YP Yasmim P. Maintenance Analyst Automotive Used the software for: 2+ years ### "SAP SuccessFactors HCM Suite in my life" July 27, 2021 4.0 Every week I issue notes with a repair nature and it is a very easy task to be performed by SAP. For 2 days a week I need to make inquiries of bank details from suppliers and change addresses and emails and it is also an easy activity whose platform facilitates reading and changing data. Pros What I like most about this site is the speed of loading each function and page opened, in addition to supporting several open at the same time. But more important is the amount of functions available for use, such as inventory control, supplier search, payment collection, among others. Cons Sometimes it's kind of hard to find a search function I need and I end up having to question my colleagues even though I've had access to the site for years. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.