# Page 3 | SAP SuccessFactors HCM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is SAP SuccessFactors HCM the right Human Resources solution for you? Explore 290 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/reviews --- SAP SuccessFactors HCM 4 (290) [View alternatives](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of SAP SuccessFactors HCM ## Showing most helpful reviews Showing 51-75 of 290 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JCR Juan Carlos R. Coordinador de Sistemas Administrativos Logistics and Supply Chain Used the software for: 1-2 years ### "Funcionalidad - Especialización" July 9, 2023 4.0 De los procesos que se administran y que se estan generando, permite un optimo control y aplicacion de nuestras politicas internas. Pros Dentro de la organización se han implementando diversas herramientas de la suite de SAP, lo que ha permitido que la integración con sus diferentes software sea mas optimo y permite un control de procesos facil de integrar. Cons Al ser de la Suite mas conocida a nivel gran empresa, representa un costo alto y que tambien implica consultores de alta especializacion, lo que puede representar un reto al no tener un gran numero de empresas dedicadas a este software. Review Source Amy V. Team Lead Telecommunications Used the software for: 2+ years ### "Adequate ATS Tool" March 11, 2020 4.0 The product gets the job done at the end of the day but it can be unpredictable most often than not. It's user friendly but also is not expansive enough to be a designed tool to function with increased creativity. Pros The product is user friendly and the ability to perform basic functions works for daily use. The product asthetics are appealing . Cons A lot of areas are in need of improvement. When software updates the next day there are always issues that arise that cause delays in daily tasks. External customers are limited in some user options that should not be restricted. Alternatives considered [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Review Source VR Verified Reviewer Head of Recruitment Mining & Metals Used the software for: 2+ years ### "Good Core HRIS - but nothing more than that" April 19, 2021 3.0 Poor to non existent customer service, with poor additional modules not worth using (much better to use best of breed tech and integrate it into SF via API or SFTP), but a decent Core HRIS for larger organisations. Pros For a Core HRIS, it's a solid system. A little complicated in use, but nevertheless, core HRIS data is well structured and reportable. Cons Additional modules are basic to poor in quality. Recruitment module is a 5/10 - does the very basic stuff, but that's it. Very reactive recruitment focus, relying on job board posts to fill jobs. Non existent functionality - in terms of them actually being useful - re talent pools, searching the database, integrating with other tech etc. I couldn't also recommend the Performance module - too complicated and not liked amongst users. Talent module not worth it at all. Etc etc. Review Source ED Edrick D. Process Associate Human Resources Used the software for: 6-12 months ### "This Software Makes Managing Employee Data Management Easier" June 10, 2021 5.0 Having this software is a great tool for HR professionals. It lessens our work on Data Management and it also minimizes the use of paper which is beneficial to our nature. There are just some technical issues with access management but easily managed by their support team. Overall, I am thankful my company has this system as it saves me more time and made my tasks easier, thus, I can focus on other things that we have yet to automate. Pros I like that this software have a lot to offer although our company has decided to blend it to Oracle HCM as it was our old system and we cannot easily shift to SAP. It is very easy to use and it covers from onboarding, performance management, data management, payroll until offboarding. Cons There are a number of instance of having access errors for our employee's portal. Switched from [Oracle Fusion Cloud HCM](https://www.capterra.com/p/72011/Oracle-HCM-Cloud/) Company decision. Review Source VR Verified Reviewer Security Engineer Computer Software Used the software for: 2+ years ### "User Experience on SAP HXM Suite" February 19, 2023 3.0 Pros The HXM suite covers all the features of payroll, HR, recruiting , training, onboarding within a company , Since it covers all the features which is necessary for a company to function , buying the suite makes sense. Cons The user experience is not that great , to it comparison Workday is very smooth. Review Source Joel Neil W. Specialist Recruiter Media Production Used the software for: 2+ years ### "Great for managing the entire life-cycle of employees" September 12, 2023 5.0 We are able to track any action for each employee in different departments, and countries. Pros It enables to have a helicopter view of a department with employees and getting their impact and finding what differentiates them among others. The report it generates is so good that you can easily demonstrate it to management. Cons Creating a first time user and getting it done as same as other interfaces take really time. We couldn't find the option to create a shadow user and implement it to other users, this feature should be adapted. Review Source MK Mohammad K. SAP Manager Apparel & Fashion Used the software for: 2+ years ### "SAP Human Capital Management" December 14, 2016 5.0 The main focus of SAP HCM is employee administration: which gives basic, personnel-related data, and leverages a centralized database that enables employees and management to access up-to-date, consistent information that supports HR- and business-related decisions. Global employee management allows to supports processes involved in international employee relocation, including planning and preparation of global assignments to personnel administration and payroll for global employees managements. Perfect Payroll and legal reporting which allows for large multi-regional countries payroll handling and support for legal regulations compliance with regulatory and reporting requirements. Manager Self-Service (MSS) which provides managers with the information and application access for employee development, compensation planning (and approval), and budgeting. Employee Self-Service (ESS) which provides employees (even if deployed globally) with the information, access, and tools to autonomously manage their own important life and work events. Shared-Service Framework which is a multifunctional framework that allows for the same architecture to be deployed in support of HR, finance, IT, service center operations, and other business functions. Pros Talent management analytics: which allows for employee skill/qualification analysis; recruiting process evaluation; learning program effectiveness measures; succession program assessment; cost-benefit analyses of employee compensation programs. Cons Training and SOX deployment is bit difficult Review Source Tiana T. Human Resources Business Coordinator Automotive Used the software for: 1-2 years ### "There's always something in here you didn't know it was capable of" March 13, 2019 5.0 SF is great because the experience changes for each user. You can control access down to each page type and req number. It is such a great tool for recruiting and data tracking as long as you are willing to dedicate the time to learn the system. Pros The amount of reports and data that this software holds is amazing. You are able to track an employees progress from the second they apply to the time that they leave and everything in between. I am able to pull very specific reports, or ask that they be created. The data is there somewhere, it's just a matter of figuring out how to harness it. Cons You need to spend some serious time training in the underbelly of this program to make sure that you are getting your monies worth. As far as HRIS systems go, this one integrates well with other internal programs, so spend the time learning. Review Source VR Verified Reviewer Management Consultant, Talent Acquisition (assignment) Medical Devices Used the software for: 1-2 years ### "Horrible UX, hight cost and lacking features (Recruiting module)" May 25, 2018 1.0 Pros Nothing compared to modern ATS´s like Ponty, Workable, Teamtailor, GreenHouse etc. A nice "tell" is that during demo videos (created by actual fans/users on Youtube) the product lags and there is pauses every now and then since the pages have to load and you have to wait. Acceptable 10 years ago, not so much in 2018. Cons \- Crap UX: Means many clicks = drags down productivity - Setting up processes or adding a step is an actual project. Something that takes less then 2 minutes with any of the systems above - No data visualization (unless extra module is bought). Data is everything! And it´s a really unmodern and slow process to create specific reports (again, a project in itself), and then you get a report where have to take the data and maunally use your own tools to visualize your findings. - This is like a 15 years old recruitment system BUT it´s also expensive and you have to hire extra staff as trainers since the UX is so bad so this ads even more to the total cost. - No built in surveys. For instance if you want to check your candidate experience and such. The list goes on but you get the picture. Review Source Frédéric L. Talent acquisition partner Construction Used the software for: 1-2 years ### "Powerful solution as an integrated recruitement tool" April 4, 2022 5.0 Pros I really apreciate the easyway to follow applications, exchange easily with managers and application tracking. Building a stong funnel of applications is a big plus. Cons You can do what you want but you'll need qualified ressources to do it. Review Source YP Yağmur P. Hr Analitcs&Systems Process Manager Food & Beverages Used the software for: 2+ years ### "The best" April 13, 2022 5.0 Pros The most useful program I've ever used for HR Cons inter-module integration can be further improved Review Source Fernando D. SAP BW Consultant Computer Software Used the software for: 6-12 months ### "Too complicated..." August 16, 2018 5.0 My certifications came from extensive studies, I think I couldn't have made it without SAP Learning, by success factors. If the format was just like the OpenSAP, then it would be perfect! Pros It has an extensive collection of books and training materials. You can prepare yourself for a certification exam by using the materials which are available to your company. You can find the right material and study focused on your objective. Some materials must be bought by you Enterprise or it will not be available to its employees, but even without the specific trainings, it stills useful. Cons Its so hard to use it. Nothing is easy to find, you spend too much time just to know where you are and to find what you are looking for. It would me much better if it is just like the OpenSAP. That other platform is better organized and structured, but SAP Success Factors still got its value, I think it just could be better. Review Source CS Chirag S. CITO Insurance Used the software for: 1-2 years ### "SuccessFactors has opportunities to improve" April 7, 2021 2.0 We had a poor experience with SuccessFactors. I had a similar experience in a past position. So, this poor experience was a repeat. Performance management module required more effort from administrators and managers to set up, write reviews, deliver to staff etc. Support really liked gamification and we didn't create enough about gamification. We cared about giving the right feedback to staff so they can grow and prosper. It appeared that SuccessFactors was competing with Facebook while we wanted it to compete with Gallup. Support and billing from their side needs to improve. When exiting SuccessFactors, we weren't treated well. SAP is in a great position to focus on changing people's emotions about SuccessFactors. I can totally see its potentials. SAP needs to take a different approach with the product and support. Pros The best feature of SuccessFactors was that it was a operationally stable, cloud-native software when competitors were finding their footings with SaaS model and ensuring high availability. SuccessFactors had figured the technology out sooner than competition and our team didn't have to worry about hosting. Cons Modules in SuccessFactors appeared to be scattered and cobbled together inefficiently. It appeared that employee data got copied over to payroll module. Performance data was copied from one year to another. It just seemed like a trailer/mobile home put piecemeal'ed together using plastic, wood, metal, soil and broken wheels from trucks and motorcycles were put underneath the trailer/mobile home, but the paint looked uniform and hid these inefficiencies. SAP has a great opportunity to turn this around since their foundational infrastructure is solid. Review Source PG Pratik G. Lead Analyst Information Technology and Services Used the software for: 1-2 years ### "Perfect one stop solution to manage employees database" June 14, 2022 5.0 Overall good and mature product. Have been using it for almost 2 years now and not a single time faced any issue. Must for medium to large scale organization. Pros Very clean and simple UI which makes it easy to use, goal setting is very easy, good feature of requesting and giving feedback, good features in terms of employee directory search, course tracking is made easy and lots of other good features which I have used. Also one good feature is that you can customise your own ui with just simple drag and drop of tiles and arrange them according to your usage and importance. Cons I personally feel that UI colors can be improved and its usually kept very simple. Good to add feature like giving badges when providing feedback. Review Source Parul A. Senior consultant Computer Software Used the software for: 2+ years ### "Easy customisation" December 28, 2025 5.0 Pros Integrations with third parties & sap hcm.UI is good.Customization is easy. Support almost all modules like Recruiting, Onboarding, Performance management, Compensation & Payroll. Cons Need to provide more functionalities.Integration center needs to be improved.More focus on AIfeatures is required. Alternatives considered [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Review Source Conrado B. Assistant Payroll Manager Airlines/Aviation Used the software for: 2+ years ### "SAP is a very powerful ERP system but must be for smart people to be able to fully functionality" May 27, 2018 4.0 We were able to automate our Time Management system although more training is required for the timekeepers/time Admin in order for them to fully understand and use the system to its highest functionalities. Pros The full integration with all modules from HR to Finance to Materials as well as its retro accounting calculation is a plus. Cons Reporting is quite tedious and more manual intervention required. Time Management is too complex - not simple to trouble shoot errors. Review Source VR Verified Reviewer Human Resources Operations Manager Human Resources Used the software for: 2+ years ### "SAP HCM" September 3, 2018 5.0 Payroll and Legal Reporting is near perfection, although with challenges (at least PT Location has challenges on the legal report side. All the HR information is gathered in one place, which allows for reporting and analytics to be deep and accurate. Pros Talent management analytics: which allows for employee skill/qualification analysis; Cons The learning curve of usability is a bit steep, although when you get the hang of it you won't believe how effective this software is. Review Source VR Verified Reviewer HR Strategist, Talent Assessor and Development Coach Building Materials Used the software for: 2+ years ### "Considering everything, my pick for an HRIS" December 1, 2018 5.0 The sales cycle delivered what they promised; the implementation team was very supportive. S the post go-live support model is the best I have experienced. Pros The security and features of the end to end product were very robust. The IT team was happy with it and so was HR. A win! Cons There is some awkwardness in the user experience which results in extra clicks to navigate around. It’s clear the modules were stand-alone and have been patched together. Review Source Daniel L. Asistente ejecutivo superior Accounting Used the software for: 1-2 years ### "Take control of your payroll in an unbeatable order!" June 15, 2019 5.0 Pros You can keep detailed control of all your work payroll. Contracts, payroll, fiscal retractions as well as the progress of each employee within the company. Being able to have an exact report of all the employee's performance in the company, from training courses carried out to labor incidents. So far I have not seen a better tool to keep the work payroll in such a neat and efficient way. Cons It is not as easy or simple to use as it seems. You have to do specialized courses to learn how to use it but without a doubt it's worth it! It is an excellent software. Review Source NW Norman W. Training Specialist Pharmaceuticals Used the software for: 2+ years ### "Many features but hard to use" August 16, 2020 3.0 Pros \- Employees familiar with SAP in other use-cases will have an easier time adapting to this version of the software. - Reporting functionality if powerful and capable to dealing with large amounts of data and pulling what data looked like on a particular time-frame. Cons \- Administrator interface is not intuitive and has a steep learning curve in order to use it. Requires a significant amount of time to train new administrators. - Learner portal is not well laid out and can be confusing for new employees. Review Source VR Verified Reviewer Advisor, Compensation and Benefits Hospital & Health Care Used the software for: 2+ years ### "Good functionality, challenging to implement" August 13, 2018 5.0 Overall, the SAP HCM software is great and is highly sophisticated when it comes to advanced reporting and metrics. The program, initially, is not the most user-friendly, however once users become proficient, it’s a highly advanced and multi-functional system which I would recommend. Pros This software is highly functional from a HCM perspective and provides users with great analytics for the purpose of ongoing organizational metrics in the areas of recruitment, talent management, compensation. Cons The implementation was challenging in that upgrades would be pushed through without notice and as a result, the system would not function as it had been programmed initially. Customer service was decent, but troubleshooting technical issues and identifying the system error sources was difficult. Review Source Eduardo L. Corporate Procurement Construction Used the software for: 2+ years ### "Great HR software and for salaries & benefits" December 14, 2019 4.0 The employee management has improved substantially since Success Factors was implemented in my company. From training management to team management and career development, everything can be done from here, and it's mobile so, I can approve requests and track other things while on the go. Pros I really like that since we are using success in my company, we do almost everything related to career development and benefits and employee management in the solution. We manage our objectives, 360 evaluations, trainings, vacations, vacants and more from success. Cons Sometimes new releases change things in the platform and I have discovered that every now and then we lost some features we had in the past.. but new things appear so is more the benefits than the bad things. Review Source VR Verified Reviewer Assistant Manager - IT Network and Operations Banking Used the software for: 2+ years ### "SAP SuccessFactors - The HR Platform" August 17, 2021 4.0 SAP SuccessFactors was one stop solution for all the requirements related to HR. Pros SAP SuccessFactors is a total one stop solution for almost all the HR functions such as Employee on-boarding, Performance Management, Payroll etc. Cons As SAP SuccessFactors has a lot if functions and rolls, it is found little bit confusing to operate. If the main options made simplified, it will be great. Alternatives considered [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/) Review Source Christiaan B. SAP Consultant Information Technology and Services Used the software for: 2+ years ### "SuccessFactors Review" September 8, 2019 4.0 It offers a great and easy platform to build a Human Resources system Pros It is a great Human Resources tool for clients and implementing it has been made relatively simple and straight foreward Cons Some of the modules/features for consultants are archaic and needs to be updated. The quarterly updates are also not always tested properly, and this tends to break some features Review Source Michael D. Help Desk Specialist Information Technology and Services Used the software for: 6-12 months ### "SAP? Nope?" January 16, 2019 1.0 The base its there, but unless you are running SAP everywhere it does not scale well. Pros SAP is amazing in one thing, they have an incredible amount of software, I mean they build their entire enterprise on that! Success Factors is one of them, it is a HR management/training software. Many companies use it. Cons However they are not very good at maintaining it. Success factors is prone to missing information, subpar support, and just straight up madness. I've had to handle tickets consecutively of missing information and just over all. It looks like a software out of 2003. It is simply garbage. It will not sync well with systems. My god its horrible. Please stay away Review Source Similar Products Featured ## Related categories [Mobile Learning](https://www.capterra.com/mobile-learning-software/)[Performance Management System](https://www.capterra.com/performance-appraisal-software/)[Learning Management System](https://www.capterra.com/learning-management-system-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.