# Page 6 | SAP SuccessFactors HCM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is SAP SuccessFactors HCM the right Human Resources solution for you? Explore 290 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/reviews --- SAP SuccessFactors HCM 4 (290) [View alternatives](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of SAP SuccessFactors HCM ## Showing most helpful reviews Showing 126-150 of 290 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Aayush B. Student Marketing and Advertising Used the software for: 2+ years ### "Good tool for HR processes" June 1, 2019 4.0 It has been a great experience giving a view of the overall process and current progress Pros The ease of entering your own perspective and the design was intuitive Cons The rigidity of the options available but I guess that's company specific design Review Source AG Austin G. Senior Infrastructure Administrator Financial Services Used the software for: 2+ years ### "Easy to use but almost too simple" July 11, 2019 4.0 Pros SuccessFactors is a very easy program to use and navigate. It has a simple interface that doesn't require much trial and error to find your destination. Cons It felt very disconnected which is not what we were looking for in an HR tool. Modern day applications allow for interaction in much the same way as Facebook or Twitter and makes sending/receiving recognition more of a rewarding experience. SuccessFactors lacks this type of interaction and makes the user feel like they exist in a vacuum with just their manager. It also offers no real benefits/motivation to log into the program other than to complete assigned tasks. Review Source PV Premkumar V. Group Manager Automotive Used the software for: 2+ years ### "Product Review" December 8, 2022 4.0 Pros Product is configurable and easy to implement Cons Customisation is least possible. However few are possible with good features Review Source VR Verified Reviewer Talent Acquisition Consultant Pharmaceuticals Used the software for: 6-12 months ### "SuccessFactors Review" April 8, 2021 4.0 Overall is good as it is a renowned system, however, I believe more training materials available to allow the user with administrator access to better understand how to navigate and use the system will be preferred. Pros Successfactor was easy to use in terms of navigating the system for data entry. It was mainly used to allow employees to register for online training programs and the functionalities were sufficient. Cons More customisation in terms of the fields required for data entry would be preferred to ensure all required details are captured. Review Source AI Ahmed I. Programmer Computer Software Used the software for: 1-2 years ### "Best out of the box Talent Management System" June 6, 2017 4.0 They are one of the best in HR cloud solutions. Pros All HR aspects have been thought of if you are into the out-of-the-box solution then SuccessFactors is the best. very scaleable and well-integrated system. With Employee Central you can replace old HR systems with smile Cons If your company enforce its own standards then you need to think a lot before going to cloud. As for SuccessFactors, we faced a lot of limitations whenever we try to customize things. It is not as flexiable as promoted. Licenses costs a lot, make sure to check other competitors before moving to SuccessFactors Review Source DL Dana L. Pharmaceuticals Used the software for: 2+ years ### "System Admin Experience with SuccessFactors" February 23, 2015 2.0 Pros Updates came out on a regular basis and they listened to their clientele as to what was needed. It was a great tool for companies who have very basic review to do and could accommodate multiple review processes, as well as compensation processes. Cons It was hard to customize or make it fit what your company needed if it didn't match the way the system was setup. It was also hard to get answers from the company and we were usually passed around to multiple people before we were ever given an answer. From our experience, the system also experienced numerous bugs. Very often it seemed like we were dealing with a bug and having to wait on a patch. I know the company was going through a lot of growth and changes, but it was very stressful to constantly deal with the system not working properly. Review Source VR Verified Reviewer Senior Director-IT Retail Used the software for: 2+ years ### " Not sexy " August 29, 2018 3.0 Gets the job done without anything exciting to offer Pros Offers basic functionality and reporting… Does not require a lot of customization Cons Interface looks old and dated – this will not be appealing to users compared to other systems Review Source JD Jasper D. Consultant Management Consulting Used the software for: 1-2 years ### "SuccessFactors, the Samsung of the HR software world" July 6, 2018 5.0 If you would like to compare it to the mobile phone market, it could be seen as the Samsung in the market, whereas Workday is the Apple in the market. SuccessFactors doesn't give the Apple kind of feeling, but by far has better (and more) options inside, whereas Workday tends to be perceived as a bit easier to some customers, while you do loose a lot of functionality. Pros \- Highly flexible for a cloud based product; - Offers a lot of options to customise as a customer after the implementation. Cons \- Has a lot of features that won't be useful to a lot of customers; - Doesn't always give you the feeling it's one system if you combine various modules. Review Source JS Johnson S. Systems Administrator Media Production Used the software for: 2+ years ### "SAP Successfactors " October 1, 2022 5.0 Pros It's an all round suite that helps in employee performance review. Cons The solution is abit costly for mid teir companies. Maybe they can package cheaper modules. Review Source Gisel F. Servicio de atención al cliente Used the software for: 6-12 months ### "Software specialized in workforce planning" March 8, 2018 4.0 It satisfies the needs of any company in terms of human resource planning, optimizes the expenditure plan, vacations and the relationship of the administrative staff Pros The tool provides important information of the human resource that allows to realize a strategic planning of the labor force allowing to optimize the taking of decisions Cons A disadvantage not attributable to SAP software is not having a good broadband internet that facilitates the transfer of information between computers and finally, between users Review Source SQ Stephanie Q. Continuing Education Manager Insurance Used the software for: 6-12 months ### "New LMS is a Hit!" September 13, 2016 4.0 Pros SuccessFactors provides a lot of bells and whistles compared to our old learning management system. We've used SF for almost a year and have been extremely pleased with our ability to: assign learning to specific groups, bundle training into programs and curriculums, and easily track training. One feature that has been extremely beneficial to our field force is the My Team tile, which allows supervisors and alternative supervisors to assign training, track training, and run reports. This was not possible with our former LMS. Cons It is not the easiest system to use. I would recommend hands-on training to learn how to load courses, exams and live events, as it's a pretty arduous process. Customer service hasn't been the best. With our old LMS, issues were addressed within 48 hours. Recently, we had an issue that took almost a week to resolve. Additionally, setting up curriculums / programs for specific work groups, etc. is challenging. We recently needed to set up four curriculums as part of our Firm Element training and it took three times to get it right. That was frustrating. Review Source Carson T. Senior Network Specialist Retail Used the software for: 2+ years ### "Success factors for what?" May 6, 2019 4.0 Painful overall every year to use. Not necessary for us, but maybe for other organizations that may need tracking of staff. Pros Quite someone performance reviewing tool. Cons Quite tedious in the build, not very friendly user interface. Review Source GE Garrett E. SVP Finance & Operations Computer Software Used the software for: 2+ years ### "Good product; would be great to see more..." September 15, 2017 4.0 Stay true to what you are good at; be the best there and innovate! If you nail that people will continue to come; but if you bury the features within SAP - my guess is that they will be quickly overtaken. Pros It has been interesting to see how SuccessFactors has evolved and is now being positioned within SAP. I have always seen them as stronger in performance management and succession. The frameworks the tool was originally based on have certainly held the test of time. Cons As with everyone acquired by Oracle or SAP; you wonder what is going to be left in a couple of years. Also, struggle with the adequacy of the payroll, benefits, workforce management, etc.. Have always understood why they wanted to be there but it's a bit like going to a motorcycle dealer to but a car. Review Source CA Cindy A. Recruiter Food & Beverages Used the software for: Less than 6 months ### "Good ATS " January 13, 2023 4.0 Pros Nice to have SAP integration for this particular industry Cons Could use better user experience design Review Source PG Priya G. Compensation and Payroll Analyst Transportation/Trucking/Railroad Used the software for: 6-12 months ### "SAP Successfactors" June 4, 2022 5.0 Very good Pros On-boarding works great . The leaders and team stays informed of progress of employee on-boarding Cons Some of the features are not clear so not using currently Review Source SM Susan M. HR Business Partner Human Resources Used the software for: 2+ years ### "Review on SAP" December 21, 2018 5.0 I loved SAP, it is the best software out there. Pros Best software to use for all your hiring and onboarding needs. Cons Can be expensive for some companies. Smaller companies may not be able to afford it. Review Source JK Justin K. Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Solid software that continues to improve each year." February 27, 2015 3.5 Pros SuccessFactors offers a wide variety of products covering the entire full talent suite including L&D, succession, recruiting, and performance management software. Having a "one-stop-shop" for all of our talent management needs was a major factor in our software choice. This not only provides a better user experience for our employees, but consolidates our data into one place. Also, the software is highly configurable. While this varies by module, there is typically a lot room to configure both the functionality and aesthetics of the software. Cons Some of the products were purchased later on and "bolted" to the existing software. Unfortunately, these pieces can end up not meshing well with the existing system. They sometimes require separate log-ins, additional uploads/permission/management, and separate reporting. There hasn't been much of an effort by SuccessFactors to better align these products so that there is a fluid transition between modules. Parts of the software are dated. They either lack functionality that most systems have today or simply look like older technology. The v12 update was a huge improvement but is only available for some modules. Much of the software feels like it was "designed" by programmers. The user interface is not the most intuitive and can be confusing for non tech-savvy users. Even more astute users struggle with over-complicated processes and layouts. Review Source RR Rajesh R. Program Manager Management Consulting Used the software for: 2+ years ### "SAP tool review" November 10, 2017 4.0 Pros Integration of all modules makes a seamless experience if all upstream and downstream process is set up effectively. The checks and balances in terms of validations are set up which ensures integrity of data. Cons Complex change management process and it takes long time to drive changes in the SAP system. This often leads to escalations and low user satisfaction Review Source DR Diane R. Training Operations Computer & Network Security Used the software for: 2+ years ### "Need personalization " October 12, 2016 3.0 11 years at Honeywell, I've worked with the Learning Hub for about 5 years. There are many things that I would like to personalize to meet my audience needs in regard to notifications, curricula, and viewing assigned learning on a persons profile. Pros Easy to set up classes, close classes and run reports Cons Very difficult to check on someone's progress for assigned learning. It doesn't tell you which session the are in Review Source Thomas B. TIer III Support Analyst Used the software for: 1-2 years ### "Used to create Purchase Orders for contractors" April 6, 2018 5.0 Pros What i like most about this tool is that it was a very effective tool to use to keep track of the data that you input into the system. Cons What I liked least about the tool is that it was very complicated to get to know. The buttons are had to identify and labels are very small. Review Source AG Ankush G. HRBP Management Consulting Used the software for: 6-12 months ### "Robust Tool for capturing Employee's Performance" December 20, 2022 5.0 Pros The best part of SAP SuccessFactors HXM is that we can track employee's performance on a real time basis. This will also help employee also to see the feedback given my his reporting manager on a regular basis. This tool is a game changer for capturing performance feedback and evaluating the performance of an individual Cons Nothing as of now. Till now, I had great experience in using this tool Review Source Yesim D. HR Business Partner Chemicals Used the software for: 2+ years ### "SF for HR " July 17, 2019 4.0 Pros User friendly system. Fully integrated with SAP HR data. Cons Some reporting tools in L&D field should be developed. Review Source VR Verified Reviewer trainer Telecommunications Used the software for: 2+ years ### "It's OK." February 26, 2020 3.0 Pros The functionalities are awesome and very easy to use. Cons The mobile capabilities are missing attention. Review Source LU Lynzee U. HR Assistant Food Production Used the software for: 2+ years ### "Great for employee data" March 22, 2019 4.0 Pros It is great and storing and organizing all employee data securely. Cons The reporting function can be challenging and not very user friendly. Review Source TM Taniushka M. Quality engineering Airlines/Aviation Used the software for: 1-2 years ### "Good Manufacturing software " May 5, 2020 5.0 Great software to handle business keeping control of steps and traceability. Pros Good tracking of parts and steps, traceability linked to sign off, this software can communicate easily with other systems. Cons It can crash often. Everything else is great and easy to use. Might be pricey but it is an awesome tool. 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