# Page 7 | SAP SuccessFactors HCM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is SAP SuccessFactors HCM the right Human Resources solution for you? Explore 290 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/reviews --- SAP SuccessFactors HCM 4 (290) [View alternatives](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of SAP SuccessFactors HCM ## Showing most helpful reviews Showing 151-175 of 290 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SV Sofia V. People & Culture Manager Medical Devices Used the software for: Less than 6 months ### "Not user friendly - Listen to customers - Be more agile" August 22, 2020 3.0 It is not good at all. If I was the one making the de decision I wouldn't buy it. I worked with other HR platforms that were much more friendly, agile and human focus. Pros It is robust. You have different modules that integrate well with each other. Cons It is not user friendly. Even the icons are not friendly. Do it more human. The front end shoud be more close to human behaviour. Whenever you want to do a change you face complexity. The interaction between customer and provider is not agile at all. Reason for choosing SAP SuccessFactors HCM Because I was not the one making the decision. Review Source JB Julia B. Digital Program manager Food & Beverages Used the software for: 1-2 years ### "Just okay compared to others" February 6, 2018 3.0 Pros Obviously integrates seamlessly with other SAP tools which is nice if you/your company use the full suite of products. Cons It seems to be very slow at times and overall the software is a bit outdated/not as intuitive as others. The price is a little high, but pretty decent for a large company. I wouldn't say the learning curve is minimal and the customer support has been pretty dismal, at least for us. Price isn't great as they charge extra for certain features Review Source MF Marika F. Manager Talent Aquisition Transportation/Trucking/Railroad Used the software for: 1-2 years ### "SF in public transit" July 31, 2019 3.0 It has streamlined our recruitment and onboarding. Hiring Managers are accountable for initiating the RCM process. The audit trail has made it easy to find delays in the process. Pros Ease of use. Ability to audit actions and generate reports. Cons Expensive to implement and each module is priced separately. Review Source SR Stacy R. Corporate Benefits Manager Used the software for: 2+ years ### "SAP" February 16, 2018 4.0 Pros Housing all information in one application is very helpful and there was a smooth implementation with all the cheat sheets. Cons A general canned application and with minimal functionality, unless your team has the ability to write in workarounds. Initially I believed the product to be more sophisticated. Review Source BK Berkin K. Customer Project Manager Telecommunications Used the software for: 2+ years ### "Standardization Of All HR Processes" May 14, 2019 4.0 Pros My company uses SAP SuccessFactors and I am an end-user of the product. SAP SuccessFactors provided us the standardization of all the HR processes. We use all the tools (performance management, learning management, talent management, etc) from one solution that is integrated within itself. It is a robust and easy to use solution Cons It is definitely slow and sometimes it takes time to find something specific in the menu because it is crowded. Review Source VR Verified Reviewer Senior Manager - Talent Management Chemicals Used the software for: 2+ years ### "Great tool" December 13, 2018 5.0 Pros great user interface, intuitive functionality Cons it was cost-prohibitive for our organizatoin Review Source ST Sarah T. HR Analyst Civil Engineering Used the software for: 1-2 years ### "Decent program but our platform is outdated." November 28, 2017 4.0 Pros The software is very customizable and we've been able to update content as needed with ease. The recruiting and professional development categories are decent. Cons Our platform is outdated and we'd have to pay a rather obscene amount of money to get it up-to-speed with other clients. The recruiting pipeline is sluggish and we often have to rely on working with third-party support rather than getting what we need from SAP support. Review Source JO Jimmy O. Recruitment Supervisor Media Production Used the software for: 2+ years ### "Using Success Factors felt corporate and restrictive" September 14, 2017 3.0 We have decided to move forward with another ATS that better fits our needs Pros The system had the basic functions needed to store and track candidates through the recruitment process. Cons The system felt outdated and wasn't very intuitive. It felt there were too many steps to achieve what we needed. Review Source HZ Haroon Z. Systems Analyst Medical Practice Used the software for: 2+ years ### "Great product but not great support" May 25, 2017 3.0 NA Pros Ease of use and deep functionality. I have been using this product for several years and I'm impressed with the improvements that have been made. Cons Customer support. They really need improvement here and it can be frustrating. I really hope they bring back support to the US Review Source VR Verified Reviewer Product Development Engineer Automotive Used the software for: 2+ years ### "Nice to track personal training progress" July 21, 2019 4.0 It's a great tool for big companies that training and performance goals are handled easily. Pros I like using Learning as I can track my progress for the trainings that scheduled during year and it keeps the history. We put the performance goals in at the beginning of the year and update continuously so can check where we are. Cons Notifications are not deleted despite reading them. They do show up every time. Review Source NB Nishant B. Low Code Executive Retail Used the software for: 6-12 months ### "Complete system for HR activities" July 17, 2023 4.0 Pros I liked the diversity of features available in the software, be it Time Tracking, Payroll, Ease of Profile Setup or applying for an e-separation. Cons I suggest that they have an option for employees moving from temporary to permanent to migrate their time off balance from the old to the new account. Review Source VR Verified Reviewer Software QA Tester Financial Services Used the software for: 2+ years ### "Impressive Software" April 3, 2019 5.0 Very impressive software, highly recommend Pros \- It makes performance review easier by highlighting the key features that determines an employees KPI - Users can easily raise annual vacation requests and view timeoff plan for colleagues to ensure that the team is not understaffed at a given time. - Users can set goals and review with supervisor at intervals Cons \- User is unable to view or download payment slip Review Source KW Kevin W. Learning Outcomes Consultant Medical Practice Used the software for: 2+ years ### "SAP SuccessFactors Learning Experience" June 8, 2017 4.0 Currently, my organization is running into a road block integrating SAP SuccessFactors Learning with CEB Metrics That Matter. I find it surprising that an analyst-recognized leader (SAP) and the industry leader in providing best practice and talent management insights (Gartner) are not able to communicate with each other. Pros I like most that SAP SuccessFactors Learning is comprehensive in its ability to manage the employee training cycle. Cons I like least that SAP SuccessFactors Learning is limited in its ability to report on evaluation learning data. Reports consist of either a pdf or .csv file and often fail if the file is too large or takes too long to run. Review Source MB Meir B. HR Assistant Logistics and Supply Chain Used the software for: 6-12 months ### "Great for keeping track of employees" February 24, 2021 3.0 Pros Keeps a nice tidy database of all current and past employees. There are many sections to list employee information, of course it requires administrators to keep it updated. Cons The software UI is simple, and a little clunky. It take a bit to load everything. Clicking the wrong thing will waste around 30 seconds to get back to where you wanted to be. Review Source KH Kelly H. Consultant Management Consulting Used the software for: 2+ years ### "Great functionality; poor customer service model" October 12, 2017 3.0 Pros SuccessFactors was at the forefront of goal setting/performance management back in 2007. The product features remain strong. Cons I am very disappointed with SAP's customer support model for SuccessFactors' clients. SAP makes it very difficult for clients to create their own forms in the system so they need to hire a 3rd party vendor and pay per hour for support. Additionally, if a client has a technical issue, they need to log a ticket and wait weeks for a response. There is not a way to speak with a "live" person unless you pay extra for one of their support packages. Review Source VR Verified Reviewer Entertainment Account Executive Newspapers Used the software for: 6-12 months ### "Good software for internal information" May 1, 2019 4.0 Pros I consult it every time I want to look for contact information or territory information of other reps, or when I want to get a quick understanding of the org chart at our company (who manages who, which teams roll up to which lines of business) Cons Not very photogenic, not necessarily fast, but does the job Review Source VR Verified Reviewer Instructional Designer Computer Software Used the software for: Less than 6 months ### "Choose a better big-box solution" June 27, 2018 2.0 Pros SuccessFactors allows for an enormous amount of data to be entered in and gathered by the system, and all of the content types allow for great flexibility. Cons It's an enormous beast with a dated back-end and lackluster front-end. It's not intuitive at all, and requires an enormous amount of maintenance. Review Source KH Kayla H. HR Food Production Used the software for: 1-2 years ### "Good product for the value " October 15, 2022 5.0 I have been using SAP SuccessFactors for compensation management and it meets my expectations. There are a lot of features and opportunities for customization. Pros SAP SuccessFactors is a good product for the value. It is customizable and has a lot of features to automate HR processes. The design isn’t as modern as other options, but the software if good. Cons The design and user interface is a bit dated with SAP. Review Source Nicholas R F. Senior Consultant Accounting Used the software for: 1-2 years ### "success factors served its purpose for many years!" July 21, 2019 5.0 Pros Love the SF user interface and how easy it so to expand if your company grows! Cons SF can be costly and sometimes cumbersome to export reports Review Source Angel G. Graphic Design Manager Computer Software Used the software for: 2+ years ### "Success Factors Review" November 8, 2018 4.0 We use it for performance reviews and PTO request/tracking. Pros It's very user-friendly. It has a clean dashboard with a to-do list. It's great for setting goals and performance reviews; it provides a nice timeline and lets you know exactly which stage it's in. Cons I think the overall design and layout of the software could use some improvement. Review Source VR Verified Reviewer Creative Media Specialist Hospital & Health Care Used the software for: 1-2 years ### "Success Factors is a decent product" August 15, 2018 3.0 Pros The reviews were easy to type in for employees and employers. Cons The interface itself was not always the most easy to understand in terms of the progress of reviews. Review Source Ronny Leal - D. Java Software Developer Used the software for: 6-12 months ### "In a financial institution where they worked they had this tool to facilitate the requests " June 12, 2018 5.0 Excellent for negotiations with RRHH Pros Very useful tool for automated human resources processes for a large organization as it is self-managed by its employees Cons It is a very expensive tool for small businesses or with a significant number of employees there are other similar software Review Source AM Ashwin M. Accountant Education Management Used the software for: 2+ years ### "Expensive ERP system with very few functional features" April 2, 2019 3.0 I would not recommend this system due to the inefficiency of the transparency with SAP and the excessive costs. Pros The software is set up for folks who are not computer savvy. The most effective piece of the system is the job posting portal Cons As an ERP system, this has very few features that transpose into SAP Accounting System. Work needs to be duplicated by users. Review Source JC John C. Senior Project Manager Information Technology and Services Used the software for: 2+ years ### "SF just keeps getting better!" February 22, 2017 5.0 Have been an implementation Project Manager for enterprise-level SAP SF customers for past three years. The talent suite continues to grow, evolve, and improve! Pros ease of use and span of solution Cons support could be better Review Source VR Verified Reviewer Account Manager Management Consulting Used the software for: 1-2 years ### "Good Solution as a simple user point of view" April 9, 2021 4.0 Good experience as a user, Onboarding module seems works fine except some bugs. With older versions you can meet some UI bugs and sometimes have to change web browser (for Internet Explorer) Pros Complete and powerful software that allow make lot of things around Onboarding, HR employee management, etc... Cons Not easy to use, some bugs (non clickable buttons for one example) with older versions which make more difficult simple user to get things done Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.