# Page 9 | SAP SuccessFactors HCM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is SAP SuccessFactors HCM the right Human Resources solution for you? Explore 290 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/reviews --- SAP SuccessFactors HCM 4 (290) [View alternatives](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of SAP SuccessFactors HCM ## Showing most helpful reviews Showing 201-225 of 290 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TK Tomasz K. Industry Engneer Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Delaval user" February 15, 2023 5.0 Pros Easy to use and simple. Android application also works fine. Cons I don't get notifications in my application if, for example, my vacation request is accepted. Review Source DS Daisy S. Guest Services Agent Hospitality Used the software for: 2+ years ### "Great Software for New Hires!" July 1, 2021 5.0 Pros Having this software is great with facilitating the new hire process to ensure there are proper training. Cons Glitches with saving work/progress completed. Review Source PD Peter D. MarTech Manager Chemicals Used the software for: 2+ years ### "Successfactors as a performance management solution" September 13, 2019 4.0 The tool has been responsive and I have seen it grow and expand. Pros I like the ability to not only load annual goals but to provide updates monthly as I meet with my manager to keep track of any and all activities associated to my targeted goals. Cons Historically I have run into timing out issues and only recently have they implemented an auto-save functionality. additionally, sometimes i experience formatting issues when I draft in Notepad and then copy over to SuccessFactors Review Source AG Albano G. Consultant Banking Used the software for: 2+ years ### "Complete Talent Management Solutions" March 11, 2015 4.0 Pros SuccessFactors offers a wide variety of products for talent management: recruiting, performance management, learning, and succession planning. This application offers a very good user experience for employees and consolidate the data into one place. This software is highly configurable. Cons The support and post sales service can be improved. Review Source KS Katie S. Talent Aqcuisition Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Sucessfactors" November 13, 2018 2.0 Pros It seems like it would have a large scale functionality. It has many options and thing available to select from. Cons It is not intuitive and it is very cumbersome. It is not user friendly in that it requires a lot of additional navigating that may not be necessary. Review Source HB Haja B. ITSO Financial Services Used the software for: 1-2 years ### "SuccessFactors" May 15, 2019 5.0 We are using SAP SuccessFactors for the below functionalities- - Performance Mgmt - Goal setting - Time-off - Org Chart - Internal Job posting - Learning modules Pros Ease of use, very intuitive. We are using the cloud-based version Cons There's not a lot not to like about SAP SuccessFactors. It does its job. Review Source MH Michelle H. Traffic & Export compliance Coordinator Warehousing Used the software for: 2+ years ### "Sucess Factors" April 10, 2019 4.0 Pros Easy access online to performance and tasks needed for reviews. Cons Having to rate yourself and then wait for your supervisor to enter their comments. Review Source BD Bill D. Sr. Director Logistics and Supply Chain Used the software for: 1-2 years ### "Fantastic & Easy to use!" October 17, 2016 5.0 The software is fantastic, its easy to use and manage. I would definitely recommend it to anyone looking for a solution. Pros easy to use Cons cost Review Source MK Melissa K. Sr. Field Sales Rep Medical Devices Used the software for: 2+ years ### "I use Success Factors for performance reviews for myself and coworkers" March 13, 2018 3.0 Pros I find this Software to be easy to use after you've become familiar with it. I like the workflow aspect of it so that you can easily see progress during the different stages of the performance reviews. Cons I think that the software looks old and would benefit from a refreshed look/new skin. I think a re-design would make it more intuitive. Review Source VE Victoria E. Philanthropy Used the software for: 2+ years ### "SuccessFactors HRIS" February 27, 2015 3.0 Pros The user interface and reporting are very easy to use, and the manager view is great! Cons The build-out is complicated, and can be costly. Really think about what your HR Business needs will be. I imagine that doing a buildout with several modules would be faster than doing them one by one. I am sure you can negotiate on the price as well. Review Source CT Cam T. Student Primary/Secondary Education Used the software for: 6-12 months ### "Good" November 7, 2017 4.0 Pros This product is easy to use. I particularly like the interface over HRM for example. It does all we need it to do. Cons The program can be sometimes extrenely slow, and we have to wait several minutes to process. Also, it would be nice to have a quick access. Review Source MC Mike C. Recruiter Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "SAP SuccessFactors" February 5, 2019 3.0 It is a good system but very expensive for what you get. Pros It is able to hand many required functions, it has the potential to be a full recruitment cycle software. Perhaps the company I work for did not purchase all of the required features. Cons It is not very forgiving, can be slow and freeze at times. It is not the most logical system to use, many training points to overcome some of the illogical work flows and use. Review Source BP Brent P. Regional Marketing Manager Primary/Secondary Education Used the software for: Less than 6 months ### "SuccessFactors has made my new employee onboarding easy and clear" July 2, 2018 5.0 Great way to agree on and work toward KPIs with your team/group Pros Our HR department created an 20-step onboarding plan for me in SuccessFactors. Now that I've gone through all of the steps, I feel like I know the basics that I need to know for working here. Not the role-specific experience, but the sometimes hard to obtain, internal experience that makes getting work done easier. Cons There really aren't too many "cons" from my point-of-view. I also like the "KPI" section. If there is another "con" I guess it's that I don't understand how SuccessFactors and "Jam" are different and what should be done in each. Review Source PB Paula B. Director of Training and Talent Development Accounting Used the software for: 1-2 years ### "Implemented SuccessFactors and an add-on to our HR module." September 6, 2016 2.5 Pros The vendor hired an implementation company that worked with us, side-by-side, to make sure that we understood our work processess and were able to transition smoothly from the old to the new system. They brought a lot of issues to the forefront that we were able to circumvent due to their experience doing this over, and over with multiple clients. Cons Once the third-party support was over per our implementation contract, SuccessFactors offered very little customer support. Review Source KB Kerry B. Director of Marketing Primary/Secondary Education Used the software for: 1-2 years ### "Good product - but you need to do a lot of prep work." June 21, 2016 3.0 Pros I really enjoyed seeing where I was at in terms of meeting my quarterly and annual goals, and how I could measure against them. Cons While the concept is good, there is still a LOT of work that needs to be done outside of the system. So many people think that this system is going to make goal tracking easier, and while it is easier, it is not "automated", which is why it falls to the wayside, and does not get thoroughly integrated into the company. Review Source TG Terri G. President Used the software for: 2+ years ### "I have been a user since 2001 - work with many clients to implement this product and go through upgr" October 11, 2017 4.0 Pros I like the continual upgrades, and now that the road map is more defined and predictable we know what is coming -- new enhancements with Recruiting and Performance Cons Customer Support levels should be improved and the global payroll needs to come forward. Core HR product is coming along Review Source AS Arthur S. IT Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Always easy to use and simple" June 14, 2018 5.0 Pros Application is easy to use and navigate online. Used it to perform annual performance review. Anyone can get use to the application quickly. Cons There really weren't any flaws that I noticed on the application. Sometimes you had to save your progress twice or else it wouldn't save. Review Source TD Tony D. Payroll Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Engagement and Talent Acquisition" September 6, 2016 3.5 Pros We use this for some core HR functions such as the talent and engagement piece. Most recently implemented engagement to ascertain our employee morale. Easy to use, easy to implement and very user friendly Cons The costs can be a little high as well as the reporting is limited Review Source DG Dara G. Solution Architect Telecommunications Used the software for: 6-12 months ### "Effective suite of applications but has its disadvantages" June 4, 2019 4.0 Pros SAP SuccessFactors is used companywide in our company. It is a one-in-all suite of applications for HR process management and all applications are integrated within themselves, which is quite useful. I would say that overall it is an effective tool to manage the HR functions in a company. Cons Sometimes it is hard to navigate and is sure is laggy. Review Source NJ Nicole J. HR Analyst Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Success Factors - Customer Service Non-existent" December 9, 2016 3.0 I have used this product for over a year as the HR system administrator. The customer support is awful. To put in a ticket, you have to research the topic on their site before it lets you submit a ticket. It also takes them forever to get back to you. I submitted a "high" priority ticket this year and it took them one week to get back to me. Pros Core functions and features are on par with most other companies. Cons The customer support is awful. To put in a ticket, you have to research the topic. It takes them forever to get back to you. I submitted a "high" priority ticket. It took them one week to get back to me. Review Source BS Bob S. CHRO Retail Used the software for: 2+ years ### "Great system for performance management and talent" October 26, 2017 4.0 Great Talent tool Pros I love the succession planning tool, how you can get feedback through performance management, as well as the ease of reporting. Cons The only cons are it can me more complex then it needs to be. Training non technical leaders on the system is a challenge. Review Source JG Jeffrey G. HR Director Oil & Energy Used the software for: 2+ years ### "Experience with global implemental of SuccessFactors" April 25, 2016 2.5 Pros The modules are thorough and robust to meet our needs with operations in all of the major continents. Cons The configuration and implementation took twice as long as other vendors that I have implemented (loved Cornerstone on Demand and had a simple implementation). Review Source MP Megan P. Recruiter Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "SuccessFactors" January 26, 2017 3.0 We are in the implementation process and it's not the smoothest. We are learning the functionalities we thought we would have we aren't getting. Pros The reporting and getting away from everything that is a paper in our world of HR. It's all going through SuccessFactors. Cons The things that still cannot be done i.e. having our employees change their direct deposit and W-4 online via SuccessFactors. How manual the implementation process is. You have to build it from ground up. There is not magic when it comes to SuccessFactors. Review Source LF Laura F. Payroll Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Works great for recrutiing" December 9, 2019 5.0 successfactors has been great for our company, we are glad we got it Pros I love how easy it is to do recruiting the way that our company wants to using successfactors. we got it last year and it has been great! it talks well with indeed and other places where it posts your job. it let us set up a simple and easy recruiting page for our jobs Cons sometimes the admin side can be a little confusing and hard to find what you need to find because we have so much access and there is the classic and new version of it Review Source PK Paul K. CIO Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Enterprise-level HR solution" October 10, 2017 4.0 Pros The system had the basic functions needed to store and track candidates through the recruitment process. Cons The system feels outdated and is not very intuitive. It felt there were too many steps to achieve what we need. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.