# SAP SuccessFactors HCM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SAP SuccessFactors HCM Software - reviews, pricing plans, popular comparisons to other Human Resources products and more. Source: https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward --- # SAP SuccessFactors HCM Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SAP SuccessFactors HCM ## What is SAP SuccessFactors HCM? SAP SuccessFactors is a global, AI-powered cloud HR suite designed to help organizations thrive in a fast-moving world. With 100+ localizations, it delivers real-time visibility and connected solutions across core HR, payroll, talent management, learning, analytics, planning, and employee experience. More than 10,000 organizations use SAP SuccessFactors to improve every employee experience, workforce decision, and people process. Empower your workforce with AI-driven self-service, learning, performance, and development tools that help people work faster and smarter. Identify top talent from a unified source of people and skills data that supports both HR and business goals. Stay compliant and agile with built-in legal and regulatory updates tailored to local business needs. Accelerate time to value with proven HR best practices and a global partner ecosystem, turning every employee into a success story. ## What is SAP SuccessFactors HCM used for? [Performance Management System](https://www.capterra.com/performance-appraisal-software/)[Human Resources](https://www.capterra.com/human-resource-software/)[Learning Management System](https://www.capterra.com/learning-management-system-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 290 user reviews Reviews sentiment Positive 77% Neutral 18% Negative 5% Pros & cons Comprehensive HR process automation Centralized employee tracking features Slow and inconsistent user experience Starting price $6.3 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Compensation Management / 2026 - Talent Management / 2026 - Learning Experience Platform / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SAP SuccessFactors HCM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.sap.com/products/crm.html&name=SAP SuccessFactors HCM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SAP SuccessFactors HCM 4.0 (290) VS. [4.3 (1,845)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting Price $6.3 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (287) Ease Of Use 4.3 (1,844) Value For Money 3.7 (191) Value For Money 4.2 (1,503) Customer Service 3.7 (214) Customer Service 4.1 (1,574) ## SAP SuccessFactors HCM alternatives [4.6 (3,431)](https://www.capterra.com/p/110968/BambooHR/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.9 (4,801)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (13,582)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (1,753)](https://www.capterra.com/p/66908/Workday-HCM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/alternatives/) ## FAQs about SAP SuccessFactors HCM Overview ### What problems does SAP SuccessFactors HCM solve? SAP SuccessFactors HCM solves fragmented HR workflows, scattered employee records, and manual tracking of performance, training, leave, payroll documents, and recruiting. HR teams, managers, recruiters, and large multinational organizations use it to centralize employee lifecycle data, automate approvals, improve workforce planning, and give employees self-service access to goals, feedback, and time-off requests. Answer based on 117 reviews Overview ### Which roles and teams benefit most from SAP SuccessFactors HCM? SAP SuccessFactors HCM is most used by HR teams, recruiters, payroll managers, and learning and development specialists who need to manage hiring, employee records, compensation, and training in one system. HR leaders and business partners use it to support workforce planning, performance management, and talent decisions across the organization. Answer based on 255 reviews Overview ### What company size and industries is SAP SuccessFactors HCM built for? SAP SuccessFactors HCM is built primarily for enterprise organizations, which account for 60% of reviewers, and is most common in Information Technology and Services at 9%. It serves HR departments, talent management professionals, payroll administrators, and workforce planners, with additional use across Electrical/Electronic Manufacturing and Computer Software, each at 7%. Answer based on 290 reviews Features and Usability ### What are the key features of SAP SuccessFactors HCM? SAP SuccessFactors HCM includes core HR features like employee management, employee profiles, payroll document access, and time off management. Reviewers most often highlight performance management with goal tracking and performance reviews, plus Learning modules for training assignments and course tracking. Differentiators include recruiting, onboarding workflows, reporting, and role-based permissions. Answer based on 81 reviews Integrations ### Which third-party tools and platforms does SAP SuccessFactors HCM integrate with? SAP SuccessFactors HCM integrates with Dynamics 365, UiPath, TrackSmart Attendance, and Enzoic for Active Directory Lite, based on reviewer use cases for ERP, automation, payroll, and single sign-on. It also connects to Docusign, LinkedIn Recruiter, Microsoft Teams, and Webex Suite, for 12 third-party tools overall. Answer based on 28 reviews Getting Started and Support ### How easy is it to onboard and train a team on SAP SuccessFactors HCM? SAP SuccessFactors HCM offers live online sessions, webinars, videos, and documentation for team training. End users often onboard quickly for routine HR, recruiting, and learning tasks, especially with structured paths. Admins, HR teams, and nontechnical leaders usually need more time because configuration, reporting, and terminology can be harder to learn. Answer based on 81 reviews Getting Started and Support ### What customer support options does SAP SuccessFactors HCM offer, and how do users rate the experience? SAP SuccessFactors HCM offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. User feedback on support is mixed: some describe helpful guidance, accommodating service, and prompt responses, while many report slow ticket resolution, difficulty getting effective help, confusing support workflows, and inconsistent post-implementation support. Answer based on 36 reviews Security ### How does SAP SuccessFactors HCM handle data security and access control? SAP SuccessFactors HCM uses robust information security, secure employee data storage, and role-based permissions within a highly configurable platform that supports complex global organizations. Reviewers also note easy access across desktop and mobile, sometimes without VPN, but mention limits in position-based permissions and occasional separate logins for bolted-on modules. Answer based on 10 reviews User interface ### Is SAP SuccessFactors HCM easy to use? SAP SuccessFactors HCM covers key HR tasks in one place, but ease of use depends on the module and user experience. Enterprise HR teams often like the clear process flows and broad customization, while occasional users and new employees may find navigation clunky, scattered, or dated without training. Answer based on 58 reviews ## Who uses SAP SuccessFactors HCM? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 103 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 103 reviews IT & Software Development 24% IT & Software Development 24% Human Resources 21% Strategy & Operations 12% Engineering 12% Others 32% Top industries Based on 103 reviews Information Technology and Services 35% Pharmaceuticals 18% Automotive 17% Food & Beverages 15% Other 15% ## Pros and Cons Comprehensive HR process automation 100% positive reviews out of 24 Most reviewers describe hr management as covering all HR functions, streamlining processes, and improving efficiency. Luca S Senior Expert, 10,001+ employees. "SAP Success Factor provide a huge boost for human resource dapartment activities." Slow and inconsistent user experience 71% negative reviews out of 28 Most reviewers find performance and speed issues, with slow response times and cumbersome navigation across modules. Teresa I senior consultant, 1,001 - 5,000 employees. "The user experience can feel inconsistent as you move between different modules (like Learning vs. Performance)." Centralized employee tracking features 91% positive reviews out of 22 Most users report employee tracking allows monitoring of training, lifecycle events, and real-time performance in one system. Sneha K Program Manager, 10,001+ employees. "SAP SuccessFactors is very useful for viewing all documents related to payroll, view complete employee information such as manager details , work location ,team mates info and is also very useful for completing all e-learning assigned" Robust performance evaluation tools 95% positive reviews out of 21 Most reviewers indicate performance management enables continuous feedback, goal tracking, and supports employee development initiatives. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Employee Database 4.6 (43) 60.47% of 43 reviewers that rated this feature as important or highly important Electronic storage of staff/employee contact information and job status in a centralized repository Payroll Management 4.6 (24) 70.83% of 24 reviewers that rated this feature as important or highly important Manage employee salary processes, data, taxes, and records administration efficiently Performance Review Management 4.4 (24) 83.33% of 24 reviewers that rated this feature as important or highly important Create, fill out, and send performance reviews to individual employees Goal Setting/Tracking 4.2 (21) 80.95% of 21 reviewers that rated this feature as important or highly important Establish measurable goals and objectives and track their progress over a specific period of time Reporting/Analytics 4.2 (16) 81.25% of 16 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Onboarding 4.4 (15) 73.33% of 15 reviewers that rated this feature as important or highly important Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service SAP SuccessFactors HCM 189 features Generate, file and review 1099 tax forms for IRS (Internal Revenue Service) Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Software specialized for schools (K-12 & Post-Secondary) Define levels of authorization for access to specific files or systems Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Find and manage potential candidates and their applications and resumes through the recruiting life cycle Track, manage and store the applications of potential future members, customers or candidates Manage the process of evaluating documents or requests submitted for approval Route documents and other data through one or more stakeholders for review and approval Creation, administration, and evaluation of assessments or tests Assign issues and tasks based on availability or required skills Supports flexible learning at different times (i.e., learners can access course materials at their own pace) Manage attendance for classes, shifts, meetings, or events Track the attendance of specific individuals or groups Audio/Video Conferencing Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Automatic update of information / software Researching and validating a person's criminal, educational, job or financial records Record employee's benefit plans and selections throughout career progression Supports learning paths that combine in-person classes with online/virtual courses Set up bonus schemes and plans in line with corporate and regulatory guidelines and calculate bonus payouts Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure Tools that allow users to create and publish courses and course material/content LMS functionality built-in for content delivery Track and manage schedules and meetings via an integrated calendar Build, track, and maintain relationships with candidates Record candidates' information such as role, professional qualifications, experiences, skills or attributes Record interactions, notes, and developments with candidates Process of enhancing skills & experiences for continuous professional growth & advancement Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period Enables management and tracking the certification/licensing requirements of learners, employees, or stakeholders Maintain personal certifications/qualifications Print paychecks issued to confirm payment of wages or salary Track employees' arrival and departure timings for payroll purposes Provides a channel for team members to share media files, communicate, and work together Tracking, calculating, and paying commissions and earnings to employees Manage and track all internal and external communication conducted via calls, email, text, or chat Manages compensation such as salary, bonus, and benefits processes, aligning with policies Performs calculations and analyzes how salary and equity should be awarded to employees across locations, performance levels Create employee benefits statements that include all package details, including base salary, rewards, incentives, and other benefits Catalog, manage, and develop employee skill sets Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Manage, organize, and store contact information Centralized repository to store content and assets Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Digitally share pre-made materials and self-created content with others Software specialized for corporate use Developing custom training courses for educating employees or for teachers to create courses for their students Create, organize, and assign courses to users Track which progress and course materials have been completed by each user Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Digitally deposit correct payroll amounts into individual employee's bank accounts Online forums/groups where users can ask questions, share ideas, best practices, etc. Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Software specialized for companies that sell courses/content Digital forms that are shared and accessed online Digitally sign online documents Electronic storage of staff/employee contact information and job status in a centralized repository Tools to improve and measure employee satisfaction and involvement Track employee schedules, availability, and performance across projects and tasks Process of familiarizing new employees with the company, their position, and responsibilities Online portal where employees can access and track their own information Centralized storage for employee data, records, and performance metrics Acknowledge and reward employees for reaching specific goals and/or for exemplary performance Builds a system of recognition and rewards to encourage employee performance and link outcomes to business needs Assign working shifts or tasks to employees based on their availability Gateway through which employees can access the system Tracks metrics that provide insight into how a user interacts with any interface or product Confirmation of the enrollment of a student in a course, class, activity, or program Training that is provided to learners outside of a company Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Software specialized for accountants and accounting firms To be used by the hospitality industry Compatible with mobile devices Games or game-like elements to track progress and reward accomplishments Allows employees to set and manage work or career related goals Establish measurable goals and objectives and track their progress over a specific period of time Track student's scores and grades on course materials Automates core HR functions such as talent management, employee evaluation and learning management Manages incentive programs such as profit sharing, stock awards, and individual bonus plans Document completed by employee to assist with career and personal development to reach short term and long term goals Allow the audience to interact or engage with the content Movement of employees across roles within the same company Create and track interviews with a reminder system Plan, organize and set up the date, time and location of a candidate's individualized interview Manage and track all job information and associated tasks Post, track, and manage open jobs on multiple channels (e.g. job board, company's career site) Request a new hire, explain the need, and determine available budget Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Students can access materials and communicate with instructors via their online student profile Facilitate training materials that help employees grow and progress in their positions Organize and track educational activities Designing course materials to be completed in a sequential order for personalized learning purposes Planning, organizing, and controlling the distribution of information or videos, images, audio, and other content Distribute training content in bite-size pieces that can be consumed in short periods of time Access software remotely via mobile devices Access the system via a mobile application Access for students to complete learning materials on mobile platforms Using physical, mathematical, or logical models as a basis for simulations to generate data for managerial or technical decision-making Pay employees in multiple countries using correct currencies and correct tax deduction amounts Manage and support multiple languages Pay employees in multiple states with correct tax deduction amounts in each Two-way actions and communication between multiple users in real time Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved Ability of websites, web applications, or mobile applications to function without an active internet connection Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Provides real-time feedback and assessments on employee performance, skills, and accomplishments Diagram that shows the structure of an organization and the relationships between parts Create orientation programs for new employees or students Manage employee salary processes, data, taxes, and records administration efficiently Delegate payroll processing to third party vendors View and track payroll metrics including tax liabilities, pay rates, working hours, deductions and more Peer/teammate feedback and review on individual's performance Evaluation process that provides feedback on an employee's job performance Organize and manage the accomplishments and development of employees or performance of applications or systems Create, fill out, and send performance reviews to individual employees Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Document and report the progress of ongoing projects Reporting on how each user, task or process has advanced since its initiation Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement Tools to find, assess, and hire suitable candidates for a job within an organization Manage compensation for out-of-pocket expenses incurred by an employee, client or another party Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data A searchable repository of candidate profiles Upload and store resumes Follow the progression of a task associated with performance reviews Set & manage permission levels based on user roles and restrict access to only authorized individuals Budgets, benchmarks and tracks all salary processes and associated costs Adherence to the standards outlined in the SCORM (Sharable Content Object Reference Model) framework An individual's evaluation of his or her own strengths, weaknesses, and skills Online portal through which end users can access the system, manage tasks, or obtain information Identifying your own learning needs, setting goals, finding the necessary resources, and evaluating your own knowledge Assembling information about a topic of interest and building content paths without assistance from third parties Track and manage sick leave time Allow users to access multiple services after entering their login credentials once Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks Track employee skills, competencies, training & qualifications Create tools to promote social interaction and learning between students/trainees and instructors/trainers Allow employees to allocate a fixed portion or percentage of their paycheck each pay period into designated accounts. Planning, tracking and developing internal talent for future key position filling Gauge satisfaction and receive information for improvement and success Real-time, interactive learning experiences where participants engage in learning activities simultaneously Integrate with Talent Managment software to better track learners progress and training sessions Database of potential candidates who can meet immediate or long-term job vacancy needs and track their interest in role Create, manage and track all task activities and progression Calculate tax and make deductions on gross income from sources like wages, investments or self-employment Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors Create tools to measure student retention of learning material and lessons A set of pre-made courses offered by a third party Set up connections to third-party platforms to improve business processes Track and manage employee's work hours to improve payroll accuracy Track and manage employee time-off, vacation, and sick leave requests Tools that allow employees to request/schedule time off Measure and track time including hours worked and paid time off (PTO) Track the amount of time spent on a job or task Back-office tasks (i.e. schedule courses, organize resources, course registrations, and email reminders) Software designed for companies who offer training programs to clients Track employee/learner's progression through training programs Create, store, and manage records of employee training, acknowledging understanding of processes, regulations, or safety standards Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Request, track, and manage time off requests and vacation time Utilize third party services to cover unforeseen labor needs Connect with meeting participants remotely over video Supports video files Supports various video file formats Classes/sessions accessible via web browser of built-in video conferencing Automatically create and distribute W-2/1099 tax forms to employees. Automatically subtract garnishments from wages Assess skills, outcomes and results using preset metrics and averages Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.0 (285) 4.0 Based on 285 reviews ## Pricing Value for money 3.7 (191) Free Trial SAP SuccessFactors Employee Central, Core HR $6.30 Per User,Per Month Value for money 3.7 (191) 3.7 Based on 191 reviews ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ Webex Suite](https://www.capterra.com/p/237272/Webex/)[ SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/)[ Boomi](https://www.capterra.com/p/5520/Boomi/)[ LinkedIn Recruiter](https://www.capterra.com/p/234965/LinkedIn-Recruiter/)[ SAP Analytics Cloud](https://www.capterra.com/p/249571/SAP-Analytics-Cloud/)[ SAP Fieldglass](https://www.capterra.com/p/182992/SAP-Fieldglass/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (214) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (214) 3.7 Based on 214 reviews ## User reviews Overall rating 4.0 Based on 290 reviews Filter by rating 5(97) 4(122) 3(55) 2(12) 1(4) Mentioned topic Sorted by most recent Jhon S. Developer Computer Software ### "Will traditional software survive AI and its advancements related to agents?" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 May 7, 2026 Pros They are indisputably the market leaders—but will they be prepared for AI implementations? I don't think so. Cons I believe that traditional software is precisely what deserves to be enhanced with AI implementations and agent-based systems, as that is what is currently in demand. Switched from [MintHCM](https://www.capterra.com/p/186192/MintHCM/) Because development is slow and the consumption of human resources is very high, it has its advantages but SAP is better because its brand represents more quality to me Alternatives considered [MintHCM](https://www.capterra.com/p/186192/MintHCM/) Reasons for choosing SAP SuccessFactors HCM Those of free code, if I find very large communities maybe they can build more powerful tools than SAP, opening these software can bring very important advances Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DO Darren O. Production Management Food & Beverages ### "Year over Year Comparisons" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2026 Very good. Setting and tracking goals worked very well. The review process was easily integrated into the overall plan. Pros SuccesFactors worked very well for setting and tracking goals. Whether it be quarterly or annually, the platform was great for keeping priorities in order and goals on track. Cons The ability to do a year over year comparison was not available. This function would help associates streamline goals and see progress beyond the current period. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Commercial Advisor Oil & Energy ### "Centralized system easily accessed via company devices" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 April 4, 2026 Pros Integration of onboarding, timesheets, calendar management, performance reviews, internal job applications and goals all in one place Cons Bugs in the calendar function where an employee submitting a flex dey request for a future quarter causes the employee to be unable to submit a flex day request in the current quarter. Switched from [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Opportunity for cost savings with large enterprise Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KP Keyurbhai P. Field service technician Consumer Services ### "Great customer service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 11, 2026 Overall very good experience with SAP and very easy to understand system. And excellent customer service Pros Very reliable to use and easy to understand and easy to use. And easy to upload photos and comments. Cons Sometimes networking issues. Sometimes take longer time to upload the page and sometimes take long time to upload photos Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Content Creator Apparel & Fashion ### "SAP Makes Work Easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 18, 2026 SAP is an amazing product and I love using it and will not trade it for the world. the customer service is amazing and I am able to mange my operation Pros I like that it is great value for money, I can manage employee performance and and it is easy to use the admin management Cons there is nothing that I did not like about SAP, I have been using it for years when I worked for other companies, hence the reason I invested in it Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Parul A. Senior consultant Computer Software ### "Easy customisation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 28, 2025 Pros Integrations with third parties & sap hcm.UI is good.Customization is easy. Support almost all modules like Recruiting, Onboarding, Performance management, Compensation & Payroll. Cons Need to provide more functionalities.Integration center needs to be improved.More focus on AIfeatures is required. Alternatives considered [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Ana O. Head of Regulatory Affairs Pharmaceuticals ### "All you need as manager" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 23, 2025 Overall the experience is good and the program does what is suppose to do. Can no comment regarding the value for the money, but for a manager this is all she/he needs for managing from HR perspective his/her team. Pros It is ensuring a proper management of your team and is reliable. It is quite easy to use, you do not need a full training. Cons Days off management could be improved. I found it difficult all the time to find how many days off I still have. The learning tool is also sometimes annoying with many automatic emails sent when the timelines are not achieved. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Teresa I. senior consultant Accounting ### "Highly customizable HRIS with an outdated User Interface" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 October 24, 2025 Good for existing SAP customers. Easy to migrate from on premise SAP HCM to SuccessFactors. Also integrates well with other hcm products. The user experience can feel inconsistent as you move between different modules (like Learning vs. Performance). Pros SuccessFactors supports large, complex, multinational organizations. It includes built-in localization for many countries. Good for large enterprises that need a system to manage a complex workforce. it is highly secure and configurable and can be adapted to fit unique and specific business processes. Cons Poor UI. Not user-friendly" and difficult to navigate. The interface is outdated or fragmented, especially when compared to more modern competitors. Switched from [SAP Build](https://www.capterra.com/p/10004628/SAP-Build/) Moving from on premise to cloud system to keep up with times. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AT Audrey T. surgeon Hospital & Health Care ### "SF is so irritating to use. " 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 11, 2025 Design of the app does not allow idiot proof usage. When I change my claim approver, it is difficult to navigate how to change. There are pages with a single word at the top that you wouldnt think is a link, but it is a link for you to click. navigating around is not obvious for first time users Pros allow me to submit claims. otherwise nothing much. previously MOHH had easier claim system before adopting SF Cons Difficult to set up. According to my workplace guide, I need to open a Qr code on people connexion and then use Success factors to scan the QR code to link. But peopleconnexion is unable to open the QR code. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Learning and Development Specialist Automotive ### "Functional, but a little clunky" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 July 10, 2025 My overall experience with SAP SuccessFactors has primarily been from the Learning Management Systems administration perspective. It can be straightforward, but it is nothing fancy. Pros SAP SuccessFactors is very structured and organized. Once you understand the basics of the platform, UX for users/learners is pretty straightforward. Cons It is a little bit clunky on the administrative end. There are a lot of possibilities, but it does take a lot lof learning and research to be able to administer in a clean way. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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