# SAP SuccessFactors HCM Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of SAP SuccessFactors HCM Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of SAP SuccessFactors HCM Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/144575/SuccessFactors --- # SAP SuccessFactors HCM Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2025 Written byMarcela Gava Marcela Gava Senior Content Analyst Marcela Gava is a senior content analyst at Capterra, covering the latest trends in technology, with a focus on cybersecurity, finance, marketing, and digital culture. Her research has been featured in Brazilian media outlets such as Folha de... [See bio & all articles](https://www.capterra.com/resources/author/marcela-gava/) Senior Content Analyst Edited byMehar Luthra Mehar Luthra Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade... [See bio & all articles](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Written by [Marcela Gava](https://www.capterra.com/resources/author/marcela-gava/) Senior Content Analyst Marcela Gava is a senior content analyst at Capterra, covering the latest trends in technology, with a focus on cybersecurity, finance, marketing, and digital culture. Her research has been featured in Brazilian media outlets such as Folha de S. Paulo, G1, Época Negócios, PEGN, and Forbes Brazil. Edited by [Mehar Luthra](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade in the editorial space, having served as a content writer, editor, editorial head, and now as a team lead. [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SAP SuccessFactors HCM SAP SuccessFactors HCM Overview: ### Key takeaways Insights from verified Capterra reviews SAP SuccessFactors HCM is used mainly by enterprise firms in IT services and manufacturing to manage performance, compensation, and learning. Reviewers value its centralized employee database and goal-setting tools, but often cite pricing and speed as drawbacks. A 2025 update added AI-assisted performance reviews and sentiment analysis to improve feedback quality. ### Our verdict If you run a large team and need a centralized way to manage employee data, performance, and compensation, SAP SuccessFactors HCM could be a strong fit. It’s packed with deep customization and integration options. Just know that setup can be tricky, and performance may lag. Plus, reviewers often mention needing third-party support for configuration, which adds cost and time. Top alternative Featured Overall rating Based on 289 user reviews Reviews sentiment Positive 77% Neutral 18% Negative 5% Pros & cons Comprehensive HR process automation Centralized employee lifecycle tracking Slow and inconsistent user experience Starting price $6.3 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SAP SuccessFactors HCM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.sap.com/products/crm.html&name=SAP SuccessFactors HCM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SAP SuccessFactors HCM 4.0 (289) VS. [4.3 (1,820)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting Price $6.3 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (286) Ease Of Use 4.3 (1,819) Value For Money 3.7 (190) Value For Money 4.2 (1,484) Customer Service 3.8 (213) Customer Service 4.1 (1,554) ## SAP SuccessFactors HCM alternatives SAP SuccessFactors HCM may not suit teams seeking faster performance, simpler configuration, or lower implementation costs. If your business prefers a more intuitive interface or needs less reliance on third-party support, exploring other talent management tools could offer a better fit. [4.6 (3,108)](https://www.capterra.com/p/110968/BambooHR/reviews/) Starting price $10.00 Per User, Per Month Highest Rated [4.9 (4,603)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month [4.5 (13,544)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month [4.5 (1,729)](https://www.capterra.com/p/66908/Workday-HCM/reviews/) Starting price Contact vendor for pricing [View all alternatives](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/alternatives/) ## Who uses SAP SuccessFactors HCM? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Comprehensive HR process automation 100% positive reviews out of 24 Reviewers appreciate hr management for streamlining workforce planning, automating tasks, and supporting strategic decisions. Kavindu K System Specialist, 11 - 50 employees. "Overall, SAP SuccessFactors HXM Suite is a powerful software solution that can help businesses of all sizes manage and optimize their HR processes." Slow and inconsistent user experience 71% negative reviews out of 28 Most reviewers describe performance and speed as sluggish, with delays, freezing, and cumbersome navigation across modules. Teresa I senior consultant, 1,001 - 5,000 employees. "The user experience can feel inconsistent as you move between different modules (like Learning vs. Performance)." Centralized employee lifecycle tracking 91% positive reviews out of 22 Most users report employee tracking allows monitoring training, progress, and movements efficiently in a unified system. Gary P Inventory Team Leader, 5,001 - 10,000 employees. "What I like most about this software is being able to track and manage my employees training requirements for the quarter and for the year." Integrated performance development tools 95% positive reviews out of 21 Most reviewers indicate performance management enables goal setting, feedback, and career growth on one platform. Ozen S Maintenance Group Manager, 5,001 - 10,000 employees. "I can find multiple critical information on the same platform as team management, personal development, tasks to be completed etc." ## SAP SuccessFactors HCM's interface Reviewers describe the interface as functional but dated, with a layout that can feel cluttered and unintuitive. Navigation elements are scattered across the screen, which slows down task completion and adds friction for users unfamiliar with the system. 1+ Marcela Gava Senior Content Analyst You may find yourself spending extra time locating key actions, as reviewers often mention that features like employee updates and workflow changes are spread across different parts of the screen. This fragmented layout can disrupt efficiency, especially during high-volume HR tasks. Ease of Use 3.8 (286) 3.8 Based on 286 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Marcela Gava Senior Content Analyst Top-rated features help you manage compensation, employee records, and performance reviews in one system. That way, you can streamline HR workflows and get better visibility across departments without relying on disconnected spreadsheets or manual tracking. Features 4.0 (284) 4.0 Based on 284 reviews Reviewers rated these SAP SuccessFactors HCM features the highest. Our commentary is based on reviewer sentiment and collective feedback from all reviews. Employee database 4.6 (42) 42 reviewers rated this feature You can centralize employee records with customizable fields for roles, joining dates, and promotions. Your team may find this especially useful for managing the full employee lifecycle. The org chart and regional analytics offer added visibility, and integration with other systems makes it even more effective. Payroll management 4.2 (20) 20 reviewers rated this feature Supports salary documentation, compensation tracking, and merit increase workflows. You’ll be able to access payroll-related documents and complete eLearning modules tied to compensation. Some teams mention slower responsiveness, so plan accordingly. Performance review management 4.1 (22) 22 reviewers rated this feature Your team can set goals, track performance, and collect feedback in one place. This helps simplify annual and quarterly reviews and keeps efforts aligned with company objectives. Dashboards and workflows are helpful, though some find the process complex. Configuration Transport Center 0 reviewers rated this feature Helps your team move configuration settings across tenants without manual rework. You can bundle and transport setup elements like workflows, templates, and object definitions, making platform updates faster and more consistent. Dynamic teams 0 reviewers rated this feature Enables the creation of flexible, cross-functional teams that operate outside traditional hierarchies. You can define roles, assign tasks, and track contributions across evolving team structures. Talent Intelligence Hub 0 reviewers rated this feature Centralizes employee attributes, skills, and capabilities to support personalized development plans and internal mobility. It integrates with learning and career tools to align growth with business needs. Opportunity Marketplace 0 reviewers rated this feature Connects employees with internal gigs, mentoring, and learning opportunities based on their skills and career goals. This helps organizations promote agility and retain talent through internal movement. ‘Explain my pay’ statement with Joule 0 reviewers rated this feature Employees can now ask SAP’s AI copilot to clarify deductions, compare pay periods, and interpret salary details, reducing HR tickets and improving transparency. (Released in May 2025) AI-assisted performance reviews 0 reviewers rated this feature New sentiment analysis and comment suggestions help managers deliver more targeted feedback and identify development opportunities during 360-degree performance reviews. (Released in May 2025) Skills-focused learning portfolio 0 reviewers rated this feature Learners can access curated content tailored to their upskilling needs, with filtered recommendations that align with organizational goals. (Released in May 2025) Enhanced payroll control center 0 reviewers rated this feature Payroll admins can now manage the full payroll cycle with configurable workflows and dashboards, gaining real-time insights from pre- to post-payroll activities. (Released in May 2025) All key features (197) Employees can now ask SAP’s AI copilot to clarify deductions, compare pay periods, and interpret salary details, reducing HR tickets and improving transparency. (Released in May 2025) 0 reviewers rated this feature Generate, file and review 1099 tax forms for IRS (Internal Revenue Service) 0% of 0 reviewers... Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager 37.50% of 8 reviewers that rated this feature as important or highly important Software specialized for schools (K-12 & Post-Secondary) 0% of 0 reviewers... Define levels of authorization for access to specific files or systems 0% of 0 reviewers... Integrate with a third-party accounting system 0% of 0 reviewers... Dashboard to view the status of ongoing processes, identify current incidents and track past activities 0% of 0 reviewers... Track and document all activities across devices, networks, and other systems 0% of 0 reviewers... New sentiment analysis and comment suggestions help managers deliver more targeted feedback and identify development opportunities during 360-degree performance reviews. (Released in May 2025) 0 reviewers rated this feature Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 0% of 0 reviewers... Application programming interface that allows for integration with other systems/databases 100.00% of 2 reviewers that rated this feature as important or highly important Find and manage potential candidates and their applications and resumes through the recruiting life cycle 76.92% of 13 reviewers that rated this feature as important or highly important Track, manage and store the applications of potential future members, customers or candidates 0% of 0 reviewers... Manage the process of evaluating documents or requests submitted for approval 66.67% of 3 reviewers that rated this feature as important or highly important Route documents and other data through one or more stakeholders for review and approval 0% of 0 reviewers... Creation, administration, and evaluation of assessments or tests 0% of 0 reviewers... Assign issues and tasks based on availability or required skills 0% of 0 reviewers... Supports flexible learning at different times (i.e., learners can access course materials at their own pace) 0% of 0 reviewers... Manage attendance for classes, shifts, meetings, or events 0% of 0 reviewers... Track the attendance of specific individuals or groups 0% of 0 reviewers... Audio/Video Conferencing 0% of 0 reviewers... Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws 0% of 0 reviewers... A record of all activities within the system, including user access, changes made, etc. 0% of 0 reviewers... Automatic update of information / software 0% of 0 reviewers... Researching and validating a person's criminal, educational, job or financial records 0% of 0 reviewers... Record employee's benefit plans and selections throughout career progression 57.14% of 7 reviewers that rated this feature as important or highly important Supports learning paths that combine in-person classes with online/virtual courses 40.00% of 5 reviewers that rated this feature as important or highly important Set up bonus schemes and plans in line with corporate and regulatory guidelines and calculate bonus payouts 0% of 0 reviewers... Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure 0% of 0 reviewers... Tools that allow users to create and publish courses and course material/content 0% of 0 reviewers... LMS functionality built-in for content delivery 0% of 0 reviewers... Track and manage schedules and meetings via an integrated calendar 0% of 0 reviewers... Build, track, and maintain relationships with candidates 100.00% of 3 reviewers that rated this feature as important or highly important Record candidates' information such as role, professional qualifications, experiences, skills or attributes 100.00% of 1 reviewers that rated this feature as important or highly important Record interactions, notes, and developments with candidates 100.00% of 1 reviewers that rated this feature as important or highly important Process of enhancing skills & experiences for continuous professional growth & advancement 0% of 0 reviewers... Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period 100.00% of 1 reviewers that rated this feature as important or highly important Enables management and tracking the certification/licensing requirements of learners, employees, or stakeholders 100.00% of 6 reviewers that rated this feature as important or highly important Maintain personal certifications/qualifications 0% of 0 reviewers... Print paychecks issued to confirm payment of wages or salary 0.00% of 1 reviewers that rated this feature as important or highly important Track employees' arrival and departure timings for payroll purposes 0% of 0 reviewers... Provides a channel for team members to share media files, communicate, and work together 0.00% of 1 reviewers that rated this feature as important or highly important Tracking, calculating, and paying commissions and earnings to employees 0% of 0 reviewers... Manage and track all internal and external communication conducted via calls, email, text, or chat 0% of 0 reviewers... Manages compensation such as salary, bonus, and benefits processes, aligning with policies 83.33% of 6 reviewers that rated this feature as important or highly important Performs calculations and analyzes how salary and equity should be awarded to employees across locations, performance levels 100.00% of 1 reviewers that rated this feature as important or highly important Create employee benefits statements that include all package details, including base salary, rewards, incentives, and other benefits 0% of 0 reviewers... Catalog, manage, and develop employee skill sets 0% of 0 reviewers... Track and manage adherence to policies for any service, product, process, or supplier 71.43% of 7 reviewers that rated this feature as important or highly important Track and report regulatory data to either internal management or external stakeholders 75.00% of 4 reviewers that rated this feature as important or highly important Helps your team move configuration settings across tenants without manual rework. You can bundle and transport setup elements like workflows, templates, and object definitions, making platform updates faster and more consistent. 0 reviewers rated this feature Manage, organize, and store contact information 0% of 0 reviewers... Centralized repository to store content and assets 0% of 0 reviewers... Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving 0% of 0 reviewers... Digitally share pre-made materials and self-created content with others 0% of 0 reviewers... Software specialized for corporate use 100.00% of 1 reviewers that rated this feature as important or highly important Developing custom training courses for educating employees or for teachers to create courses for their students 0% of 0 reviewers... Create, organize, and assign courses to users 100.00% of 12 reviewers that rated this feature as important or highly important Track which progress and course materials have been completed by each user 88.89% of 9 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system 0% of 0 reviewers... Add customized logos and colors to align with company branding 0% of 0 reviewers... Alter the layout and content of reports 0.00% of 1 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements 50.00% of 4 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics 0% of 0 reviewers... Import and export data to and from software applications 0% of 0 reviewers... Digitally deposit correct payroll amounts into individual employee's bank accounts 75.00% of 4 reviewers that rated this feature as important or highly important Online forums/groups where users can ask questions, share ideas, best practices, etc. 0% of 0 reviewers... Store, manage, and track all electronic documents in a centralized location 71.43% of 7 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system 100.00% of 1 reviewers that rated this feature as important or highly important Enables the creation of flexible, cross-functional teams that operate outside traditional hierarchies. You can define roles, assign tasks, and track contributions across evolving team structures. 0 reviewers rated this feature Software specialized for companies that sell courses/content 0% of 0 reviewers... Digital forms that are shared and accessed online 0.00% of 4 reviewers that rated this feature as important or highly important Digitally sign online documents 50.00% of 2 reviewers that rated this feature as important or highly important You can centralize employee records with customizable fields for roles, joining dates, and promotions. Your team may find this especially useful for managing the full employee lifecycle. The org chart and regional analytics offer added visibility, and integration with other systems makes it even more effective. 42 reviewers rated this feature Tools to improve and measure employee satisfaction and involvement 100.00% of 1 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks 90.00% of 10 reviewers that rated this feature as important or highly important Process of familiarizing new employees with the company, their position, and responsibilities 70.00% of 10 reviewers that rated this feature as important or highly important Online portal where employees can access and track their own information 88.89% of 9 reviewers that rated this feature as important or highly important Centralized storage for employee data, records, and performance metrics 72.73% of 11 reviewers that rated this feature as important or highly important Acknowledge and reward employees for reaching specific goals and/or for exemplary performance 0% of 0 reviewers... Builds a system of recognition and rewards to encourage employee performance and link outcomes to business needs 0% of 0 reviewers... Assign working shifts or tasks to employees based on their availability 33.33% of 3 reviewers that rated this feature as important or highly important Gateway through which employees can access the system 50.00% of 2 reviewers that rated this feature as important or highly important Tracks metrics that provide insight into how a user interacts with any interface or product 0% of 0 reviewers... Payroll admins can now manage the full payroll cycle with configurable workflows and dashboards, gaining real-time insights from pre- to post-payroll activities. (Released in May 2025) 0 reviewers rated this feature Confirmation of the enrollment of a student in a course, class, activity, or program 0% of 0 reviewers... Training that is provided to learners outside of a company 0% of 0 reviewers... Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service 0% of 0 reviewers... Software specialized for accountants and accounting firms 0% of 0 reviewers... To be used by the hospitality industry 0% of 0 reviewers... Compatible with mobile devices 0% of 0 reviewers... Games or game-like elements to track progress and reward accomplishments 0.00% of 1 reviewers that rated this feature as important or highly important Allows employees to set and manage work or career related goals 0% of 0 reviewers... Establish measurable goals and objectives and track their progress over a specific period of time 80.00% of 20 reviewers that rated this feature as important or highly important Track student's scores and grades on course materials 0% of 0 reviewers... Automates core HR functions such as talent management, employee evaluation and learning management 0% of 0 reviewers... Manages incentive programs such as profit sharing, stock awards, and individual bonus plans 0% of 0 reviewers... Document completed by employee to assist with career and personal development to reach short term and long term goals 75.00% of 4 reviewers that rated this feature as important or highly important Allow the audience to interact or engage with the content 0% of 0 reviewers... Movement of employees across roles within the same company 0% of 0 reviewers... Create and track interviews with a reminder system 100.00% of 2 reviewers that rated this feature as important or highly important Plan, organize and set up the date, time and location of a candidate's individualized interview 0% of 0 reviewers... Manage and track all job information and associated tasks 50.00% of 2 reviewers that rated this feature as important or highly important Post, track, and manage open jobs on multiple channels (e.g. job board, company's career site) 100.00% of 3 reviewers that rated this feature as important or highly important Request a new hire, explain the need, and determine available budget 0% of 0 reviewers... Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support 100.00% of 1 reviewers that rated this feature as important or highly important Students can access materials and communicate with instructors via their online student profile 66.67% of 3 reviewers that rated this feature as important or highly important Facilitate training materials that help employees grow and progress in their positions 80.00% of 5 reviewers that rated this feature as important or highly important Organize and track educational activities 100.00% of 10 reviewers that rated this feature as important or highly important Designing course materials to be completed in a sequential order for personalized learning purposes 0% of 0 reviewers... Planning, organizing, and controlling the distribution of information or videos, images, audio, and other content 0% of 0 reviewers... Distribute training content in bite-size pieces that can be consumed in short periods of time 0% of 0 reviewers... Access software remotely via mobile devices 75.00% of 4 reviewers that rated this feature as important or highly important Access the system via a mobile application 0% of 0 reviewers... Access for students to complete learning materials on mobile platforms 100.00% of 1 reviewers that rated this feature as important or highly important Using physical, mathematical, or logical models as a basis for simulations to generate data for managerial or technical decision-making 0% of 0 reviewers... Pay employees in multiple countries using correct currencies and correct tax deduction amounts 0% of 0 reviewers... Manage and support multiple languages 0.00% of 1 reviewers that rated this feature as important or highly important Pay employees in multiple states with correct tax deduction amounts in each 0.00% of 1 reviewers that rated this feature as important or highly important Two-way actions and communication between multiple users in real time 0% of 0 reviewers... Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay 0% of 0 reviewers... Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved 0% of 0 reviewers... Ability of websites, web applications, or mobile applications to function without an active internet connection 0% of 0 reviewers... Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service 73.33% of 15 reviewers that rated this feature as important or highly important Provides real-time feedback and assessments on employee performance, skills, and accomplishments 0% of 0 reviewers... Connects employees with internal gigs, mentoring, and learning opportunities based on their skills and career goals. This helps organizations promote agility and retain talent through internal movement. 0 reviewers rated this feature Diagram that shows the structure of an organization and the relationships between parts 0% of 0 reviewers... Create orientation programs for new employees or students 50.00% of 2 reviewers that rated this feature as important or highly important Supports salary documentation, compensation tracking, and merit increase workflows. You’ll be able to access payroll-related documents and complete eLearning modules tied to compensation. Some teams mention slower responsiveness, so plan accordingly. 20 reviewers rated this feature Delegate payroll processing to third party vendors 0% of 0 reviewers... View and track payroll metrics including tax liabilities, pay rates, working hours, deductions and more 83.33% of 6 reviewers that rated this feature as important or highly important Peer/teammate feedback and review on individual's performance 100.00% of 1 reviewers that rated this feature as important or highly important Evaluation process that provides feedback on an employee's job performance 0% of 0 reviewers... Organize and manage the accomplishments and development of employees or performance of applications or systems 77.78% of 9 reviewers that rated this feature as important or highly important Your team can set goals, track performance, and collect feedback in one place. This helps simplify annual and quarterly reviews and keeps efforts aligned with company objectives. Dashboards and workflows are helpful, though some find the process complex. 22 reviewers rated this feature Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. 0% of 0 reviewers... Streamlining repetitive tasks and activities through automated and predefined workflows 0% of 0 reviewers... Document and report the progress of ongoing projects 0% of 0 reviewers... Reporting on how each user, task or process has advanced since its initiation 0% of 0 reviewers... Receive data and information in real time 100.00% of 2 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs 0% of 0 reviewers... Active reporting of data and metrics 0% of 0 reviewers... Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement 0% of 0 reviewers... Tools to find, assess, and hire suitable candidates for a job within an organization 100.00% of 4 reviewers that rated this feature as important or highly important Manage compensation for out-of-pocket expenses incurred by an employee, client or another party 0% of 0 reviewers... Timed notification for any upcoming task, deadline, appointment, or activity 100.00% of 4 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 0% of 0 reviewers... View and track pertinent metrics to find patterns and gain insights from data 81.25% of 16 reviewers that rated this feature as important or highly important A searchable repository of candidate profiles 0% of 0 reviewers... Upload and store resumes 0% of 0 reviewers... Follow the progression of a task associated with performance reviews 0% of 0 reviewers... Set & manage permission levels based on user roles and restrict access to only authorized individuals 0% of 0 reviewers... Budgets, benchmarks and tracks all salary processes and associated costs 0% of 0 reviewers... Adherence to the standards outlined in the SCORM (Sharable Content Object Reference Model) framework 0% of 0 reviewers... An individual's evaluation of his or her own strengths, weaknesses, and skills 100.00% of 1 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information 73.33% of 15 reviewers that rated this feature as important or highly important Identifying your own learning needs, setting goals, finding the necessary resources, and evaluating your own knowledge 0% of 0 reviewers... Assembling information about a topic of interest and building content paths without assistance from third parties 0.00% of 1 reviewers that rated this feature as important or highly important Track and manage sick leave time 0% of 0 reviewers... Allow users to access multiple services after entering their login credentials once 0% of 0 reviewers... Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks 0% of 0 reviewers... Track employee skills, competencies, training & qualifications 0% of 0 reviewers... Learners can access curated content tailored to their upskilling needs, with filtered recommendations that align with organizational goals. (Released in May 2025) 0 reviewers rated this feature Create tools to promote social interaction and learning between students/trainees and instructors/trainers 100.00% of 3 reviewers that rated this feature as important or highly important Allow employees to allocate a fixed portion or percentage of their paycheck each pay period into designated accounts. 0% of 0 reviewers... Planning, tracking and developing internal talent for future key position filling 0% of 0 reviewers... Gauge satisfaction and receive information for improvement and success 0% of 0 reviewers... Real-time, interactive learning experiences where participants engage in learning activities simultaneously 100.00% of 1 reviewers that rated this feature as important or highly important Centralizes employee attributes, skills, and capabilities to support personalized development plans and internal mobility. It integrates with learning and career tools to align growth with business needs. 0 reviewers rated this feature Integrate with Talent Managment software to better track learners progress and training sessions 0% of 0 reviewers... Database of potential candidates who can meet immediate or long-term job vacancy needs and track their interest in role 0% of 0 reviewers... Create, manage and track all task activities and progression 0% of 0 reviewers... Calculate tax and make deductions on gross income from sources like wages, investments or self-employment 0% of 0 reviewers... Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors 50.00% of 4 reviewers that rated this feature as important or highly important Create tools to measure student retention of learning material and lessons 100.00% of 1 reviewers that rated this feature as important or highly important A set of pre-made courses offered by a third party 0% of 0 reviewers... Set up connections to third-party platforms to improve business processes 0% of 0 reviewers... Track and manage employee's work hours to improve payroll accuracy 54.55% of 11 reviewers that rated this feature as important or highly important Track and manage employee time-off, vacation, and sick leave requests 53.85% of 13 reviewers that rated this feature as important or highly important Tools that allow employees to request/schedule time off 0% of 0 reviewers... Measure and track time including hours worked and paid time off (PTO) 100.00% of 1 reviewers that rated this feature as important or highly important Track the amount of time spent on a job or task 33.33% of 3 reviewers that rated this feature as important or highly important Back-office tasks (i.e. schedule courses, organize resources, course registrations, and email reminders) 100.00% of 1 reviewers that rated this feature as important or highly important Software designed for companies who offer training programs to clients 0% of 0 reviewers... Track employee/learner's progression through training programs 80.00% of 10 reviewers that rated this feature as important or highly important Create, store, and manage records of employee training, acknowledging understanding of processes, regulations, or safety standards 0% of 0 reviewers... Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks 0% of 0 reviewers... Request, track, and manage time off requests and vacation time 60.00% of 15 reviewers that rated this feature as important or highly important Utilize third party services to cover unforeseen labor needs 0% of 0 reviewers... Connect with meeting participants remotely over video 0% of 0 reviewers... Supports video files 0% of 0 reviewers... Supports various video file formats 0% of 0 reviewers... Classes/sessions accessible via web browser of built-in video conferencing 0% of 0 reviewers... Automatically create and distribute W-2/1099 tax forms to employees. 75.00% of 4 reviewers that rated this feature as important or highly important Automatically subtract garnishments from wages 0.00% of 1 reviewers that rated this feature as important or highly important Assess skills, outcomes and results using preset metrics and averages 0.00% of 1 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks 0% of 0 reviewers... Get Advice We can help you find the software with the features you need. Marcela Gava Senior Content Analyst Top-rated features help you manage compensation, employee records, and performance reviews in one system. That way, you can streamline HR workflows and get better visibility across departments without relying on disconnected spreadsheets or manual tracking. Features 4.0 (284) 4.0 Based on 284 reviews ## Pricing Value for money 3.7 (190) SAP SuccessFactors HCM starts at $18 per user, per month, billed annually, with a minimum contract duration of one year. This entry price is above the average small and midsize (SMB) budget range of $5–$10 per employee. Pricing varies by module selection and requires setup through a certified SAP partner. Free Trial SAP SuccessFactors Employee Central, Core HR $6.30 Per User,Per Month Value for money 3.7 (190) 3.7 Based on 190 reviews ## Integrations Popular integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ Webex Suite](https://www.capterra.com/p/237272/Webex/)[ SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/)[ Boomi](https://www.capterra.com/p/5520/Boomi/)[ LinkedIn Recruiter](https://www.capterra.com/p/234965/LinkedIn-Recruiter/)[ SAP Analytics Cloud](https://www.capterra.com/p/249571/SAP-Analytics-Cloud/)[ SAP Fieldglass](https://www.capterra.com/p/182992/SAP-Fieldglass/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (213) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (213) 3.8 Based on 213 reviews ## User reviews Overall rating 4.0 Based on 289 reviews Filter by rating 5(96) 4(122) 3(55) 2(12) 1(4) Mentioned topic Sorted by most recent KP Keyurbhai P. Field service technician Consumer Services ### "Great customer service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 11, 2026 Overall very good experience with SAP and very easy to understand system. And excellent customer service Pros Very reliable to use and easy to understand and easy to use. And easy to upload photos and comments. Cons Sometimes networking issues. Sometimes take longer time to upload the page and sometimes take long time to upload photos Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Content Creator Apparel & Fashion ### "SAP Makes Work Easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 18, 2026 SAP is an amazing product and I love using it and will not trade it for the world. the customer service is amazing and I am able to mange my operation Pros I like that it is great value for money, I can manage employee performance and and it is easy to use the admin management Cons there is nothing that I did not like about SAP, I have been using it for years when I worked for other companies, hence the reason I invested in it Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Parul A. Senior consultant Computer Software ### "Easy customisation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 28, 2025 Pros Integrations with third parties & sap hcm.UI is good.Customization is easy. Support almost all modules like Recruiting, Onboarding, Performance management, Compensation & Payroll. Cons Need to provide more functionalities.Integration center needs to be improved.More focus on AIfeatures is required. Alternatives considered [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Ana O. Head of Regulatory Affairs Pharmaceuticals ### "All you need as manager" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 23, 2025 Overall the experience is good and the program does what is suppose to do. Can no comment regarding the value for the money, but for a manager this is all she/he needs for managing from HR perspective his/her team. Pros It is ensuring a proper management of your team and is reliable. It is quite easy to use, you do not need a full training. Cons Days off management could be improved. I found it difficult all the time to find how many days off I still have. The learning tool is also sometimes annoying with many automatic emails sent when the timelines are not achieved. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Teresa I. senior consultant Accounting ### "Highly customizable HRIS with an outdated User Interface" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 October 24, 2025 Good for existing SAP customers. Easy to migrate from on premise SAP HCM to SuccessFactors. Also integrates well with other hcm products. The user experience can feel inconsistent as you move between different modules (like Learning vs. Performance). Pros SuccessFactors supports large, complex, multinational organizations. It includes built-in localization for many countries. Good for large enterprises that need a system to manage a complex workforce. it is highly secure and configurable and can be adapted to fit unique and specific business processes. Cons Poor UI. Not user-friendly" and difficult to navigate. The interface is outdated or fragmented, especially when compared to more modern competitors. Switched from [SAP Build](https://www.capterra.com/p/10004628/SAP-Build/) Moving from on premise to cloud system to keep up with times. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AT Audrey T. surgeon Hospital & Health Care ### "SF is so irritating to use. " 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 11, 2025 Design of the app does not allow idiot proof usage. When I change my claim approver, it is difficult to navigate how to change. There are pages with a single word at the top that you wouldnt think is a link, but it is a link for you to click. navigating around is not obvious for first time users Pros allow me to submit claims. otherwise nothing much. previously MOHH had easier claim system before adopting SF Cons Difficult to set up. According to my workplace guide, I need to open a Qr code on people connexion and then use Success factors to scan the QR code to link. But peopleconnexion is unable to open the QR code. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Learning and Development Specialist Automotive ### "Functional, but a little clunky" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 July 10, 2025 My overall experience with SAP SuccessFactors has primarily been from the Learning Management Systems administration perspective. It can be straightforward, but it is nothing fancy. Pros SAP SuccessFactors is very structured and organized. Once you understand the basics of the platform, UX for users/learners is pretty straightforward. Cons It is a little bit clunky on the administrative end. There are a lot of possibilities, but it does take a lot lof learning and research to be able to administer in a clean way. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GC Garnet C. Technician Computer & Network Security ### "Good Value one stop shop for Business Management and Logistics." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 19, 2025 Worked efficiently for time tracking, project management updates, logistics chain management, submitting time off requests and time card. Was not optimally designed to track progress or accuracy of takt times on manufacturing projects. Pros Easy to navigate, a lot of control for the user which made taking care of important time tracking and updates to your profile fast and efficient. Great for project management and communicating between departments. Cons There are certain complexities to the program that aren't easy for the newest person or even a more experienced person to navigate. Albeit is comprehensive, the format is a bit archaic, as it is a lot like MsDOS in functionality. I personally didnt enjoy using this software for manufacturing projects. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User IT Support Analyst Retail ### "Clearly marked path to Success " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 10, 2025 I would use it mostly during performance review time. I liked how it stepped me through each of the requirements before I could advance. Pros My experience was very linear, as it should be. SuccessFactors is not something that I interact with often. So when I don't use it often, or even more importantly, for new people that are being onboarded, a clearly marked path in SuccessFactors helps to facilitate smooth onboarding. And for veterans, the clearly marked paths is helpful for review time. Cons SuccessFactors is not visited often I my day to day, not do we have much incentive to. It's hard to get people to go out of their way when we're so busy throughout the day. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DM David M. Director of People and Culture Non-Profit Organization Management ### "Product is best in the business for performance management software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 April 21, 2025 Excellent product, Is easy to deploy and be the administration in the back end. has the feature to "be another user" to identify issues/problems. Pros Performance Management system is the best in the business. It is so easy to use and very customizable. Never had another review system as good as this one. Cons You have to purchase the suite and not able to have the standalone product. It limits the option to have this system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/reviews/) ## FAQs SAP SuccessFactors HCM is a cloud-based human capital management suite that supports core HR processes, payroll, talent management, workforce planning, and HR analytics. It’s part of the SAP Business Suite. Yes. SAP SuccessFactors HCM includes payroll capabilities as part of its Core HR offering. It supports global payroll processing, compliance tracking, and employee self-service for viewing compensation details. Yes. SAP SuccessFactors offers a mobile app for iOS and Android devices that supports key modules like Employee Central, Performance and Goals, Recruiting, and Workforce Analytics. The app is updated monthly and is available at no extra cost. SAP SuccessFactors HCM uses AI to automate HR tasks such as recruiting, onboarding, performance reviews, and learning recommendations. It also supports sentiment analysis and predictive workforce planning. SAP provides built-in support tools, access to the SAP Help Portal (documentation), and customer communities. Users can create tickets, access guided answers, and manage provisioning through the platform’s admin center. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from SAP SuccessFactors HCM’s own online content in September 2025, including the product's website and its social media channels. ## Related reading ### [Use AI for a More Efficient and Inclusive Hiring Process: A Diversity Recruiter’s Perspective](https://www.capterra.com/resources/ai-in-recruitment/) Published November 22, 2024 by [Niels Juist](https://www.capterra.com/resources/author/niels-juist/) and [Jenn Tardy](https://www.capterra.com/resources/author/jenn-tardy/) ### [Active Talent Sourcing and AI Conundrums: 3 Recruiting Trends for SMBs](https://www.capterra.com/resources/active-talent-sourcing-ai-conundrums-three-recruitment-trends-for-smbs/) Published October 30, 2024 by [Mike Hindley](https://www.capterra.com/resources/author/mike-hindley/) and [Kathryn Todd](https://www.capterra.com/resources/author/kathryn-todd/) ### [How To Implement AI in Recruiting Without Repelling Top Talent](https://www.capterra.com/resources/how-to-implement-ai-in-recruiting/) Published September 10, 2024 by [Brian Westfall](https://www.capterra.com/resources/author/bwestfall/) and [Carolyn Santa Maria](https://www.capterra.com/resources/author/carolyn-santa-maria/) ### [7 Top-Rated AI Applicant Tracking Software](https://www.capterra.com/resources/ai-applicant-tracking-software/) Published March 19, 2026 by ### [Nearly Half of Job Seekers Are Using AI To Cheat—Here’s How Recruiters Can Fight Back](https://www.capterra.com/resources/how-to-stop-job-application-ai-cheating/) Published August 29, 2024 by [Brian Westfall](https://www.capterra.com/resources/author/bwestfall/) and [Carolyn Santa Maria](https://www.capterra.com/resources/author/carolyn-santa-maria/) ### [5 Key Recruitment Software Features With Top Products That Offer Them](https://www.capterra.com/resources/recruiting-software-key-features/) Published February 27, 2026 by ### [ATS Price Comparison Guide: A Capterra Value Report](https://www.capterra.com/resources/ats-software-pricing-report/) Published June 11, 2025 by [Himanshi Arora](https://www.capterra.com/resources/author/himanshi-arora/) and [Mehar Luthra](https://www.capterra.com/resources/author/mehar-luthra/) Popular comparisons [Paylocity vs SAP SuccessFactors HCM](https://www.capterra.com/compare/86714-144575/WebPay-vs-SuccessFactors-Perform-and-Reward)[BambooHR vs SAP SuccessFactors HCM](https://www.capterra.com/compare/110968-144575/BambooHR-vs-SuccessFactors-Perform-and-Reward)[Rippling vs SAP SuccessFactors HCM](https://www.capterra.com/compare/144575-172127/SuccessFactors-Perform-and-Reward-vs-Rippling)[Asana vs SAP SuccessFactors HCM](https://www.capterra.com/compare/144575-184581/SuccessFactors-Perform-and-Reward-vs-Asana-PM)[Dayforce HCM vs SAP SuccessFactors HCM](https://www.capterra.com/compare/144575-205376/SuccessFactors-Perform-and-Reward-vs-Dayforce-HCM)[NEOGOV vs SAP SuccessFactors HCM](https://www.capterra.com/compare/144575-248680/SuccessFactors-Perform-and-Reward-vs-NEOGOV)[AssessTEAM vs SAP SuccessFactors HCM](https://www.capterra.com/compare/144575-153662/SuccessFactors-Perform-and-Reward-vs-AssessTEAM-Employee-evaluation-on-the-cloud)[ADP Workforce Now vs SAP SuccessFactors HCM](https://www.capterra.com/compare/144575-155895/SuccessFactors-Perform-and-Reward-vs-WorkforceNow)[Workday HCM vs SAP SuccessFactors HCM](https://www.capterra.com/compare/66908-144575/Workday-HCM-vs-SuccessFactors-Perform-and-Reward)[Peoplebox vs SAP SuccessFactors HCM](https://www.capterra.com/compare/144575-197968/SuccessFactors-Perform-and-Reward-vs-Peoplebox) [Lattice vs SAP SuccessFactors HCM](https://www.capterra.com/compare/144575-151676/SuccessFactors-Perform-and-Reward-vs-Lattice)[PerformYard vs SAP SuccessFactors HCM](https://www.capterra.com/compare/144575-155747/SuccessFactors-Perform-and-Reward-vs-PerformYard-Talent)[Teamflect vs SAP SuccessFactors HCM](https://www.capterra.com/compare/144575-234380/SuccessFactors-Perform-and-Reward-vs-Teamflect)[ELMO Software vs SAP SuccessFactors HCM](https://www.capterra.com/compare/144575-161821/SuccessFactors-Perform-and-Reward-vs-ELMO-Software)[HiBob vs SAP SuccessFactors HCM](https://www.capterra.com/compare/144575-156106/SuccessFactors-Perform-and-Reward-vs-Hibob)[Paycor vs SAP SuccessFactors HCM](https://www.capterra.com/compare/133745-144575/Paycor-Perform-vs-SuccessFactors-Perform-and-Reward)[Zoho People vs SAP SuccessFactors HCM](https://www.capterra.com/compare/110931-144575/Zoho-People-vs-SuccessFactors-Perform-and-Reward)[monday.com vs SAP SuccessFactors HCM](https://www.capterra.com/compare/144575-147657/SuccessFactors-Perform-and-Reward-vs-monday-com)[isolved vs SAP SuccessFactors HCM](https://www.capterra.com/compare/144575-164417/SuccessFactors-Perform-and-Reward-vs-iSolved)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)